Clutch Hails Fingent as India’s Top Software Developer for 2021
We are thrilled to announce the news!!!
Fingent is once again recognized by Clutch for its many innovations and robust industry solutions. And this time we are ranked as the Top Software Developer for 2021, in India!
Why is Fingent recognized as India’s Top Custom Software Development Company?
Our focus here at Fingent is to help emerging enterprises make a difference with improved business agility and efficiency that’s powered by cutting-edge web and mobile solutions. Our goal always lies in delivering next-generation enterprise applications that streamline business processes and promises unique user experiences.
We make sure that our clients get what they expect and more. With our expertise in emerging technologies, we deliver custom, pre-packed, and hosted applications that support all operating systems and cloud platforms for improved business reach and growth.
Moreover, we don’t just build software! We collaborate with businesses to understand their struggles in the market, and determine the perfect technologies that can enhance their capabilities and grant them a competitive advantage. We also make sure to bring these solutions promptly and cost-efficiently.
Here’s looking back at the success stories of some of our Indian Clients!
GST Implementation in SAP: With the changing regulations of GST policies in India, our client, HOCL, an enterprise owned by the Government of India to indigenize the manufacturing of vital organic chemicals, wanted to integrate GST into their SAP system and support the GST implementation. The enterprise, consisting of complex and critical workflows, required the implementation to be quick and fast adaptive to the existing environment.
What we did was a 100% compliant GST implementation in the customer’s SAP system, while carefully addressing all taxable scenarios and specific requirements. Our strategized and timely implementation of GST changes into the customer’s SAP system, ensured zero deviation from the regulatory timeline, and zero effects on the business continuity.
An E-commerce Platform to Streamline Medical Procurement: Analyzing the challenges of the healthcare industry in procuring quality medical supplies, Kogland required a streamlined platform to seamlessly connect top vendors and trusted brands with healthcare organizations.
Fingent helped the firm develop an e-commerce platform that delivered a hassle-free shopping experience for healthcare sectors, as well as a trusted selling platform for healthcare vendors. Capabilities around Magento were utilized to serve the front-end of the e-commerce functionalities, whereas advances in Odoo to structure the back-end operations of the company, including sales, purchases, inventory, and accounting.
Based on these successful projects in India, in research conducted by Clutch in 2021, Fingent stood as one of the top software development companies in India!
Clutch is a popular B2B rating and review platform that crucially evaluates tech service and solution companies based on their client reviews and work qualities. We are thrilled and excited to have been awarded this title from Clutch, and we look forward to more successful client stories and achievements in the future.
We are also truly thankful to our clients who constantly support us by posting their honest reviews and thoughtful feedback on the Clutch website.
“We are recognized for our clients, and that’s why we make sure that their dreams and ideas come to life with the advances and expertise we have in technology today! We are truly thankful to Clutch for appreciating our efforts.”
– Varghese Samuel, CEO & Managing Director, Fingent.
If you are looking for a technology partner to innovate your business ideas, then contact us now, and let’s talk about your project and goals.
InfinCE to Sponsor a virtual conference organized by the Digital Workplace Experience!
It is no doubt that the spur in remote working culture, posed by the COVID19 pandemic has disrupted the smooth functioning of businesses worldwide. With an aim to help companies overcome such challenges and still unlock new opportunities within this realm, Digital Workplace Experience is organizing a series of virtual conferences for enterprises worldwide, from the 11th of February, 2021. InfinCE, the flagship product of Fingent, is the keynote sponsor of the conference!
The event promises inspiring talks from innovative and well known Business Thought Leaders, giving away tips and secrets of predicting challenges before they occur. InfinCE will also exhibit its virtual booth to illuminate business leaders with technology that enhances collaboration, communication, data security, as well as eliminate the many challenges prevailing in today’s business world.
The conference aims to bring together thousands of enterprise executives to share their real-world company culture, employee experience, and digital workplace platform challenges. Business leaders from across the globe are welcome to attend the series of events which includes talks, in-depth workshops, insights into the world’s best digital workplaces, and candid case studies to enhance business leadership qualities and skillsets.
Digital Workplace Experience is gathering together the world’s most influential companies and intelligent workplace leaders to sponsor the events. InfinCE, which is an infinite cloud platform, aims at simplifying remote work with upbeat technologies. Sharing the similar objective of assisting businesses from around the globe with a unified business management platform that redefines how office-work tech is provisioned for today’s business, InfinCE is honored to be a part of this virtual conference as the keynote sponsor.
Watch more on how InfinCE equips business owners and employees with next-gen cloud technology!
InfinCE is an all-in-one collaboration platform that redefines the enterprise cloud by bringing together all the IT resources needed for an organization and its workforce to operate from anywhere. InfinCE offers customizable dashboards with smart tiles for data visualization, a full complement of collaboration apps and productivity tools, and a curated business app marketplace. It also lets business owners control their information assets through a single admin panel, with minimal effort. The platform also offers customizable websites, business emails, a company-branded mobile app, and more, delivering a competitive edge to business users.
Fingent Takes Up the Title Sponsorship of Kerala’s First Women’s Cricket Team’s Maiden UAE Tour
Amid the uncertainties posed by the COVID-19 pandemic leading to the cancellation and adjournment of cricket tours, Kerala witnessed its first-ever women’s cricket team make its maiden UAE tour, in December 2020. Fingent proudly announced to be the Title Sponsor of the team, giving it the name, The Fingent Pathbreakers!
The tour was organized by a player-management company, Play True, as part of their girls-empowerment initiative, “For HER”; in association with Dubai-based G Force Cricket Academy. The 10-days long cricket tournament, which commenced on December 18th, saw the team Fingent Pathbreakers play a series of six friendly matches in Ajman, Sharjah, and Dubai against various cricket clubs and academies in the UAE.
The team was flagged off by Stuart Keeler, Assistant Commissioner of Police (Control Room), at the Press Club in Trivandrum on December 18, 2020. The team’s playing jersey was also unveiled by Dileep Jacob, Sr. Vice President – Global Operations Fingent, and other co-sponsors, during the press meet.
Here’s a peek into the press meet conducted at the Press Club, Trivandrum on December 18, 2020.
“Social impact is one of our core values, and this pioneering tour fits the bill. We are truly honored to be a part of this women empowerment initiative”, said Dileep Jacob in the meet. He also went forward to express how Fingent is driven by its core values that aim to influence clients, peers, family, and society. This initiative, also aiming to bring a positive change in society, perfectly aligns with Fingent’s core values, and it gives the company great pleasure in supporting the team in its splendid journey.
Watch more: Fingent Pathbreakers at UAE, Empowering Women in Indian Cricket!
The press meet was covered in various local news channels, and news articles highlighting how the event was made possible with the support of the sponsors, and how the platform empowered women athletes with this amazing opportunity.
Here’s more on the journey of the players.
It is the first time ever in India that women players have been given such an opportunity to tour overseas and explore their capabilities with strong teams over friendly matches. Thus, this extraordinary story made way to several popular online channels and articles, including The News Minute, and Kerala9.
Watch more: The Fingent Pathbreakers share their experience of the International tour!
A few blogging channels, Krbuzz, and the Magzter have also covered the story illuminating how the idea came in place and what challenges the team and the organizers faced in making the event a success.
The team Fingent Pathbreakers, formed by state players from Kerala, Meghalaya, UP, and Karnataka, with their captain, Debasmita Dutta from Meghalaya, showcased a splendid performance during the series, winning four out of the seven matches, against Spring Sports Academy’s women team, UAE.
The matches displayed impressive skills of the players, especially of Saee K Purandare, who pulled 321 runs in seven innings at an average of 107, which included three half-centuries; and KK Aparna, an off-spinner, who showcased a deadly spell of six wickets in one of the matches.
When concluding the successful event, Sonia Anirudhan, CEO and Co-Founder of Play True, thanking the sponsors and inspiring the players of the team, said: “Play True’s vision of empowering girls through sports is based on growing evidence that women and girls who play sports are increasingly likely to excel in both, on the playing field and in life.”
Fingent has always believed in creating a difference with innovation, be it for businesses, or society as a whole. Being a part of such an innovative idea, that is backed by inspiration and empowerment, was truly a pleasure for Fingent.
Watch more: The Fingent Pathbreaker’s massive victory in UAE!
It’s Time to Bid Goodbye to the Legacy Technology!
The decade’s end has seen numerous inevitable changes in the technology market. It hasn’t been long since we bid adieu to Python 2, and now Microsoft Silverlight is nearing its end-of-life!
This surely brings a million questions to your curious mind!
Why did Microsoft decide to end all support for Silverlight? What are the next best alternatives available in the market? And most of all, is it okay to still keep using Silverlight?
Read on as we answer it all!
What is Microsoft Silverlight?
Silverlight, an application framework designed by Microsoft, has been driving rich media on the internet since 2007. Created as an alternative to Adobe Flash, this free, browser focused developer tool facilitated web development by enabling computers and browsers to utilize UI elements and associated plugins for rich media streaming. With the emergence of video streaming platforms like Netflix and Amazon Prime, Silverlight turned out to be a great option to enable sophisticated effects.
So What Led To The Demise of Microsoft Silverlight?
A couple of things, but mostly Silverlight could not catch up with the rapidly evolving software market!
When Microsoft Silverlight was released in 2007, it looked like a huge success. Especially with the successful online streaming of the huge Beijing Olympics coverage in 2008, the political conventions of 2008, and the 2011 Winter Olympics, Silverlight was on a roll, later pulling in major video streaming platforms like Netflix and Amazon Prime onboard.
However, Silverlight could not shine for long. A few problems started to surface soon. Bugs in several applications were just one manifestation. The worst issues came about with Microsoft misjudging the real requirements of the market.
Although Silverlight reduced the user’s dependency on Flash to access rich graphics, animations, videos, and live streams online, it did so with a heavy reliance on Microsoft tools at the backend. Using Microsoft .Net Framework and XAML coding format, Silverlight offered the support for Windows Media Audio(WMA), Windows Media Video(WMV), advanced audio coding and the rest.
In 2013, the Redmond giant stopped the development of Silverlight but continued to roll out bug fixes and patches regularly. In September 2015, Google Chrome ended support for Silverlight, followed by Firefox in March 2017. Microsoft-edge does not support Silverlight plug-ins at all, and with modern browsers transitioning to HTML5, Microsoft did not see any need to keep maintaining this application framework.
So, it’s official! Microsoft has announced the support end date for Silverlight to be on October 12, 2021.
And what is Netflix going to do? Well, Netflix currently supports Silverlight 4 and Silverlight 5. So Netflix viewers, using it on Windows XP or Windows 7 PC (both themselves now unsupported) can use either the Silverlight plug-in or HTML5 player.
What Happens After October 2021?
Not to worry, there won’t be a big boom on October 12, 2021!
It is true that Silverlight will be completely unsupportive after the said date and will no longer receive any future quality or security updates. But however, Microsoft is not preventing or terminating any Silverlight applications for now.
So should you still be using Silverlight?
Well, no! Fewer users will be able to still use Silverlight driven apps. However, this would turn worse, with developers wanting to work in a dead-end development environment, which will immensely raise the cost of supporting Silverlight apps.
What Are The Next Best Options?
No doubt Microsoft Silverlight has served as a great option for developing rich apps. However, with the end of support for Silverlight, here’s listing a couple of new tech stacks that promises to be more reliable alternatives.
AngularJS, a popular framework maintained by Google is simply a great option for developers around the world. It is an open-source framework designed to address the challenges of web development processes and offers ease in integrating with HTML code and application modules. Moreover, it automatically synchronizes with modules that make the development process seamless, and following a DOM methodology, it focuses on improving performance and testability. Adding to this, AngularJS uses basic HTML that enables building rich internet applications effectively. Also, with an MVC built architecture and various extensions, this technology proves to be a great option for designing applications that are dynamic and responsive.
With technologies running in and disappearing from the market, it can be quite difficult to decide on the stack of digital tools that would best fit your business. Our business and solution experts can help ensure that you transform with the right technology to meet industry challenges and enhance your revenue opportunities. To discuss more on how we can help you identify the right technology for your company, get in touch with our experts today!
Facial Recognition Technology – What’s In Store For The Future
When Facebook started automatically tagging faces in uploaded images, nobody realized that this facial recognition technology would hike up to tracking people down while walking on the streets. In the past several years, this disruptive technology has gained immense popularity, that it is now used everywhere, from airports to shopping centers, to law enforcement. With its growing predominance in national safety and security, the face recognition market is estimated to reach USD 11.30 Billion by 2026.
“Facial recognition has been around for a long time—like the 1960s. Perhaps the father of facial recognition, Woodrow Wilson Bledsoe, an American mathematician and computer scientist who classified photos of faces all by hand, (RAND tablet), even he might have been alarmed at how facial recognition technology is supercharged today by advances in computing power, 5G speeds and AI paired with machine learning.”
– Tamara McCleary, CEO of Thulium, and a unique advisor to leading global technology companies such as SAP, Dell, Oracle, IBM.
Moreover, the advancements in artificial intelligence and machine learning are bringing about an active expansion to this technology. It won’t be long when the automation of facial recognition technology will fundamentally change the way we do many things. However, many minds still doubt on the path this revolution is leading to.
Let’s dig deeper into the advancements of the facial recognition technology, what it holds for the future and whether it’s completely safe to rely on such a disruptive technology that fiddles with personal identities.
Facial Recognition Technology In-Depth
So what is facial recognition technology and how exactly does it work?
Facial recognition is a biometric technology that utilizes unique facial features to recognize individuals. Today’s plethora of innumerable photos and videos make the dataset for this technology to work. Through artificial intelligence and machine learning capabilities, software mathematically maps distinguishable facial features, to compare patterns in newly available images with visual data stored in the database. Such a recognition process allows the simple unlocking of phones to security checks at airports.
In a way, artificial intelligence plays a vital role in the complete identity recognition process. A branch of artificial intelligence known as computer vision works through measuring nodal points on a face to make a face-print. This faceprint is a unique code that is applicable only to a particular person. This enables identification.
“I believe AI in Facial Recognition could add great value to society but we have to be careful to use clean data and we have to educate the public for the need for good, clean, accurate data to be sure we do not accidentally disenfranchise certain groups even more in the future. We must assure the data does not include unconscious bias or even deliberate bias programmed into the code. It is also important to note that we have a major lack of data for many disenfranchised groups including the community of persons with disabilities.”
– Debra Ruh, CEO, Ruh Global IMPACT, Global Disability, and Aging Inclusion Strategist.
Once this faceprint is made, the technology runs through an identity database to match this face with a name and other required details. Thus, the probability of error is near to rare; maybe an eight out of 1000 scans could mistakenly identify the person. This is what makes this technology an excellent prospect for performing crucial functions.
Read more: How Fingent helped develop a unique mixed reality application for a leading university to identify people using facial recognition
Innovative Uses Of Facial Recognition Technology
As facial recognition technology evolves with time, few industries and countries apply the technology in innovative ways.
China is rising to be the leader in facial recognition technology. Although part of the technology remains a perspective, its innovative use is what amazes the audience. A few other countries following the trend are Japan and the United Arab Emirates. The US doesn’t stand back either. Look at these impressive ways of face recognition technology implementation.
- Face recognition is on its go, replacing cash and credit cards. At fast-food units like KFC, customers can just smile into a self-serve screen to automate the identification and withdrawal of cash from banks. Some banks are also allowing customers to use face recognition instead of bank cards.
- The automobile brand Subaru has integrated facial recognition cameras to its Forester brand of SUVs. This is intended to detect when a driver is tired or about to sleep to take necessary actions to prevent accidents. This indeed is a tremendous innovation towards road safety.
- The 2020 Tokyo Olympics, is reported to make use of facial recognition to boost their security systems. Instead of relying on ID cards that have a high probability of being fake, the authorization is now implementing the FR technology to allow media, competitors or other such people to enter the premises.
- Dubai Airport also makes use of the FR technology to strengthen their security. A virtual aquarium fitted with 80 facial recognition cameras examines every passerby to easily recognize criminals or offenders. Also, police cars are on their go-to implement FR cameras to identify criminals and wanted vehicles quickly.
- Facial recognition technology is no doubt making a great impact on national security systems, promising a safe and crime-free future. The US government is also making use of biometric exits and AI cameras to track people crossing their international boundaries without proper documents.
The Growing Concern
Though face recognition technology offers innovative and impressive use cases in security and surveillance, there are numerous challenges that it faces. Privacy being a major concern, not everybody is happy with the storage of sensitive and personal data. A potential downside of this technology is the data and privacy breaches. The databases containing facial scans and identities are being used by multiple parties such as banks, police forces, and other defense firms and are hence prone to misuse.
Considering the face recognition tech as a threat to their citizens’ privacy, many cities including San Francisco, Massachusetts, Cambridge, and others are planning to put a complete ban on real-time face recognition surveillance.
“Concerns around AI’s practical applications like facial recognition have begun crystallizing over the last few years and will continue unabated. Current AI-based face recognition systems possess a grave threat to individual privacy, which if unregulated may end up jeopardizing sensitive user data to the wrong hands in times to come.”
– Varghese Samuel, CEO & MD Fingent.
Moreover, how much can this technology eliminate crime is still being discussed. The accuracy of the system in detecting people who cover their faces from cameras or disguise themselves is yet a topic of dispute. However, to everyone’s relief, the technology is showing constant improvement in this matter. According to the U.S. National Institute of Standards and Technology (NIST), facial recognition systems got 20 times better at finding a match in a database over a period that covered 2014 to 2018.
“Artificial intelligence has made great strides, but still has a long way to go. It is powerful to use on a daily basis, when the stakes are low (for example, in tagging photos or recommending advertisements), but not yet trustworthy enough to stand fully on its own in high-stakes applications, such as driverless cars, medical diagnosis, and face recognition, where errors can deeply affect people’s lives.
– Gary Marcus, Founder and CEO, Robust.AI Professor Emeritus, New York University, Author of book: REBOOTING AI
The Untold Future
It is pretty much tough to predict where the facial recognition technology would be in the coming years, but the increase in AI advancements is sure to widespread this technology around the globe. Major industries have already capacitated the FR capabilities to replace the traditional process of paying bills, opening bank accounts, checking controls at airports, and such. A few of these industries include healthcare, retail, marketing, and social media platforms.
In a nutshell, face recognition technology is expected to predominate the globe in the near future. The increasing usage of mobile devices and demand for robust fraud detection and prevention is predicted to majorly drive the implementation of this technology. As per the predictions made by Markets and Markets, a prominent research firm, the global facial recognition market size is expected to grow from USD 3.2 billion in 2019 to USD 7.0 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 16.6% during 2019–2024.
“The more people grow accustomed to using facial recognition products and services that enhance efficiency and that can, at the moment, seem altogether too fun or mundane to be harmful — whether it’s tagging photos, unlocking a phone, or projecting how your face might look in the future — the more facial recognition technology becomes normalized.”
– Jarno M. Koponen, Head of AI & Personalization at Yle News Lab. His work has been covered by The New York Times, New Scientist, Oxford Reuters Institute, Mashable, TechCrunch.
Face recognition technology is revolutionizing the world more than you think. It’s time to figure out how this technology could bring added value to your firm. Contact our experts today!
Smoothening RPA Adoption For Your Business
Robotic Process Automation (RPA), is the new superhero in town!!!
With bots that can replicate exact human tasks, Robotic Process Automation is promising an increasingly effective, organized and productive workflow for businesses. How exactly RPA is providing businesses with these incredible benefits and how companies can avail them, are some points highlighted in this post.
What is Robotic Process Automation?
According to Wikipedia, Robotic Process Automation (RPA) is an emerging form of business process automation technology based on the notion of metaphorical software robots (bots) or artificial intelligence (AI) workers.
In other words, RPA is a generic tool that uses specialized computer programs or software bots, to automate high volume clerical tasks that otherwise require excessive inputs.
RPA is currently the most popular AI application or otherwise speaking, the new superhero in town, as it is easily enabling businesses to shift from legacy systems to complete automation.
How is RPA Promising A Better Business Future?
Industries like Banking, Insurance, Telecommunication, and Utilities are turning to be the biggest adopters of RPA. Such industries with high volume tasks and complex workflows often encounter innumerable human errors that cause lower production, depreciated revenue, and even risk to life.
Automating such recurring, time-consuming, and complex tasks, RPA is leading companies to a streamlined, time-effective, and efficient business eco-system.
Tackling The Barriers To RPA Adoption
Although RPA promises a brighter future for businesses, yet many companies are reluctant to adopt the technology. Considering RPA as a sophisticated, costly, and complex digital transformation, many companies are hesitant and mostly ignorant of this technology.
To enable easy understanding and adoption of RPA, we have briefed everything you need to know about RPA, in our latest whitepaper.
- Learn the growing opportunities of RPA
- Easily implement RPA to existing business workflow
- Transform your workspace with RPA
Read through our whitepaper to know more about how Robotic Process Automation can simplify your business operations!
To avail the right guidance on RPA adoption and learn how RPA can fit into your unique business processes, get in touch with our technology experts today!
How Logistics Companies Can Gain Competitive Advantage with Customized Software Solutions?
Fluctuating consumer demands, increasing client requirements, and complex business models are posing critical challenges for logistics companies today. According to predictions made earlier this year, two major drawbacks are to be witnessed in the industry.
With drastic changes hovering over the logistics industry, the players are bound to stay equipped with the emerging technology trends, or they might get caught off guard. While its turning imperative for logistics companies to transform with smarter technologies, the question of whether to choose a custom software or an off-the-shelf package still lingers in many minds.
Why Choosing Customized Solutions Over Packaged Software Considered Profitable In Logistics?
Purchasing an off-the-shelf software would sound comparatively simple, stress-free and time-effective. But in the long run, it’s always a custom-built solution that pays off.
Most packaged logistics software, although sophisticated and deployed of disruptive technologies, pose standard solutions for the industry as a whole. Of course, they solve the major supply chain hassles. But with every business, possessing unique procedures, workflows, and objectives, “not everyone fits the same mold”.
So what happens when you choose a packaged software solution for your logistics business?
1. A packaged software often comes with hordes of features. This sure sounds exciting at the beginning. But when you have to pay for more than you use, it sure isn’t a happy moment! Off-the-shelf software solutions are often crafted considering the large players of the industry. Their features focus on resolving the common challenges faced by these companies.
However, in a complex industry like logistics, it’s not always necessary for every company to face the same kind of issue. Hence, with packaged software being available as a whole for a single price, businesses usually end up wasting money on features they do not need.
2. Off-the-shelf logistics software utilizes the latest and advanced technologies to cater to the complexities of an industry. But however, at times these sophisticated technologies complexes situations even further. For companies with basic knowledge on latest technologies, would definitely find it difficult to carry out operations successfully with a sophisticated system.
Moreover, they would have to spend extra time and money on training staff, which is not reasonable in a highly competitive industry like logistics. As mentioned before, with plenty of features, packaged solutions often prove to be less user-friendly and more complicated.
3. Although packaged solutions solve a list of logistics hurdles, their features might not provide a complete automated solution. You might find a good Transportation Management System (TMS) that enables real-time tracking and automated reporting, but you might still have to communicate with your customers, and assigned drivers manually.
Also, an efficient packaged TMS system might have an integrated warehousing management system, but might not facilitate an appropriate billing system, leaving the need to adopt alternate transaction processing systems. Hence, in a nutshell, complete automation is often unattainable with packaged software solutions.
4. The most eminent reason to not opt for a packaged solution is that they are rigid. There is hardly any packaged software company that allows customization. It’s not only rare to find a packaged software that caters to all your business-specific needs, but it also proves to be non-scalable in the long run.
Growth in your business and changes in the market will bring about an increase in your technology requirements. This will result in the need for a solution that can be customized with your growing business necessities.
Customized logistics software eliminates all the above-mentioned drawbacks of a packaged solution. Plus, it always comes with continuous technical assistance to simplify the technology transition in your company.
Let’s take a quick look at how a customized Transportation Management System can help you battle logistics challenges better.
How A Customized TMS Can Enhance Your Supply Chain Efficiency?
Investing in a customized TMS can enable you to create an Uber-like platform for your logistics business. Integrating the latest in web and mobile application solutions, you can create a platform that completely streamlines your driver, client, and cash-flow management.
Enabling centralized data management, transparent billing, delivery match capabilities, along with real-time monitoring and customer insights capturing; a customized software solution can be framed to automate your entire end-to-end logistics operations.
A custom-built mobile application can further enhance productivity with less paperwork, better transparency, easy communication, and improved customer engagement. Implementing a customized solution would also let you add in innovative features that help you automate critical tasks, improve team collaboration, and increase your overall company efficiencies.
Here is a shortlist of benefits that you can acquire with customized logistic software.
1. A customized software solution gives the advantage of integrating with smarter technologies to simplify the minute challenges faced by the industry. For instance, along with assigning and managing truck drivers, a logistics company also faces difficulties in maintaining and verifying driver documents. Integrating with smart apps like Camscanner can simplify these documentation verification complexities.
2. A logistics company with varying client needs might often find difficulties in choosing apt carriers for a given order. A customized solution gives you the benefit to add in features that simplifies such decision making by suggesting the best available carriers for the orders.
3. Although packaged solutions streamline drivers assignment and management, yet they blackout on some eminent functions that logistics companies struggle to maintain. For example, calculating the detention hours/rates of the drivers are likely the most critical task of a logistics company. Through a customized logistics software you can straighten such bends of the industry.
4. With customized logistics software, a logistic company can embrace a completely streamlined and user-friendly accounting system that generates automated invoices as well as tracks any misleads or accounting errors.
Customized logistics software can simplify your logistics operations more than you can imagine. If you are looking for a tech partner to help you add in these features and more to your logistics software, then you have landed on the right page.
Fingent is one of the leading custom software companies providing advanced and user-friendly web and mobile technology solutions for logistics businesses worldwide. Contact us today to know how our custom software solutions can enhance your business abilities.
How to improve real estate sales with chatbots?
One of the biggest technology disruptions that have occurred in the world of marketing over the past couple of years has been Artificial Intelligence powered chatbots. The growth of machine learning and natural language processing capabilities have made chatbots more human than ever in terms of engaging with prospects. Studies have shown that by 2020 it is expected that 85% of all engagements that a customer has with a business will be through self-service options and chatbots and not a human point of contact. Just like with other business sectors, the real estate industry also needs to make note of this rising trend of AI conversational tools that are gaining affection from consumers worldwide. If you are part of the real estate sector and wondering how to drive more results with chatbots, then here are 5 ways to try:
Automate your first point of contact
If you deal with rentals or sale of property or homes as a business, then a conversational chatbot can be deployed on your website to serve as the first point of contact for a prospective buyer who visits your site. No longer do you have to hire dedicated customer service representatives exclusively in shifts if you want to have a 24X7 live chat support on your website to help buyers make choices faster.
A conversational chatbot can easily handle multiple visitors simultaneously without forcing them to wait for a live agent to connect and handle their queries. This automation combined with instantaneous response will definitely reflect as lowered operational costs for your business as well as increased customer satisfaction via quicker responses.
Effective lead qualifying
Reports show that 63% of customers are likely to return to a website if it offers live chat support. So you definitely need to have an extensive chat support system for your internet presence. But then comes the downside. Not all who chat with your agents will be a prospective lead. Some people may just chat for information that necessarily doesn’t transform into a business deal. So is it worth investing a human agent to qualify all incoming chat queries?
It would be a big no! Your human agents need to be assigned to handle only important leads that have the potential to transform into a direct deal. The lead qualifying part can now be handled by conversational bots that can use a series of questions autonomously to gauge the interest level of a visitor. It can then qualify the visitor as a valuable lead or not by comparing their behavior to previous cases of lead interactions and thereby assign scores of lead maturity.
Leads with a higher score will have more chances of being converted into a deal and can be passed on to human agents for further communication. Those with lower scores can be continuously nurtured by the chatbot themselves by supplying them with more information about the property they required assistance. Thus, your human agents can be utilized for better high-level sales while an AI-powered chatbot can handle repetitive questionnaire and lead qualifying rounds efficiently.
AI-powered Chatbots can be trained on a number of behavioral patterns of typical real estate customers to facilitate a more personalized and insightful conversation. By carefully asking a sequence of questions, the chatbot can drive potential buyers into booking a deal for a property without even the need for a human agent to take over.
The bot can study individual preferences of all visitors and offer personalized recommendations that are bound to strike a chord with their interests. For example, if a prospective buyer with an interest in shopping wants to rent or buy a house through a real estate portal, then a conversational bot can seek their preferences through smart questions and recommend them properties near to shopping destinations. Same goes for recommendations based on interests such as budget, number of rooms or bathrooms required, car parking facilities and much more.
It may take more than a couple of engaging conversations to lure a prospective buyer into making a decision to invest in a property. Conversational chatbots can interview visitors, collect their contact information and offer them time to think about the prospects that were showcased. They could then automatically follow up with them by triggering emails requesting an appointment to view the property directly or take it to the next step which may involve a direct discussion with a human agent.
Either way, the chatbot can facilitate follow-ups much more efficiently and in a timely manner based on visitor preferences. It can also send email alerts to agents regarding upcoming visits by a prospective customer with their detailed history of conversation to help them convert the lead into a deal faster and with more profit. If the entire process of chat support and subsequent email follow-up was to be handled by human agents, then their chances of missing out on follow-up schedules and also higher chances of errors in data collection and information exchange.
Faster information discovery
If a human agent is deployed for chat support on your website, then he or she may need time to scour through the vast scathe of data available in your property database to recommend suggestions to a prospective customer. Add to this, the complexity of applying filters manually to find properties that suit the buyer’s interest will only make information discovery a lagging and slow experience for a visitor.
This time loss is a blow to engagement levels for a potential buyer and they could leave your website if there is too much delay in getting the information, they sought from a human chat support agent. A chatbot, on the other hand, is connected to your property database and can instantly extract all valid property features based on customer interests. They can provide information on the chat window or upon instructions from visitors, can email it to them and can even book an appointment with a local agent to arrange a visit to selected properties physically for the buyer.
Digital innovations such as an AI-powered chatbot has the potential to transform engagements between buyers and real estate businesses considerably. As you have witnessed the top 5 scenarios where chatbots can turn out to be more efficient representatives of your property business, the remaining aspect is selecting the most efficient technology to build your own custom real estate chatbot.
Machine learning and artificial intelligence are highly complex in terms of technology development and would require advanced levels of technical advisory and development support to enable the best for your business. This is where a technology partner like Fingent can be your saving grace.
Our consultants can help you build the most intelligent AI-powered chatbot to help improve your online property sales efficiencies. Get in touch with us to explore world-class digital solutions that the best players in the real estate sector are continuously investing to grow their business.
Customer Experience or CX may be the single most important factor that could make or break a business in today’s customer-centric market. A good product, a great marketing team, and competitive pricing can all amount to nothing if the customer experience isn’t up to the mark. As more and more businesses head towards brand transformation, it is vital that they keep the customer experience at the center of things.
In this blog, we will discuss why a memorable Customer Experience is key for brand transformation and how you can achieve it for your business.
How Important is Customer Experience?
Before we get into the importance of customer experience, let’s have a look at what that term really means.
Gartner defines customer experience as “the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier’s employees, systems, channels or products.”
A take on the definition of what a customer has come to mean today was brought out in this interesting article: “In a connected business reality, everyone in the ecosystem of your business is a customer: from employees and investors to partners, buyers and their networks, including the various players in the value chain from manufacturer to end consumer and back. In other words: all stakeholders.”
Customer Experience then is much more than achieving customer satisfaction. Everything a brand does play a part in forming the customer experience. A study by the Temkin group brought out that CX is made up of three components – success, effort, and emotion. The study showed that out of all the three, emotion played the most significant part. Affecting the emotions of customers through a concerted effort by the brand is what customer experience management is all about. Does it pay off? Definitely. As the study goes on to show, “companies that earn $1 billion annually can expect to earn, on average, an additional $700 million within 3 years of investing in customer experience.”
The benefits of Customer Experience extend to much more than revenue, though that is a pretty great factor in itself! A Walker study found that customer experience will overtake price and product as the key brand differentiator by the year 2020. This is of prime importance in brand transformation as the key goal of this transformation is to differentiate a business from its competitors and get ahead of them.
Related Reading: Find how Robotics and AI can help improve the customer experience
Ways to Enhance the Customer Experience
Ensuring that Customer Experience is the best it can get is a complete discipline in itself. Customer experience management (CEM or CXM) is the function that works towards streamlining every interaction between an organization and its customers. The goal is to foster brand loyalty in customers by ensuring that every touch point in the customer’s journey with the brand is satisfactory. The Customer Experience must be memorable and for the right reasons.
The most important factor in creating a good CX is to have a 360-degree view of customers. Starting from there, the customer’s journey is optimized at every point to ensure a consistently positive experience. Consumer research, a thorough knowledge of market conditions, and an organization’s culture, vision and mission are some factors to keep in mind when designing a customer experience strategy for your business. This will ensure that the strategy takes into account all departments in the organization and not just those in customer-facing roles.
Customer Strategist Journal lists six key areas of the digital customer experience:
Simplicity and ease of use
If you notice, many of these key areas are linked to the channels used by customers. The Genesys State of Customer Experience research brings out that 83% of consumers say the ability to move from one assisted channel to another, such as moving from web chat to a live conversation, is desirable. However, only 50% of businesses support such cross-channel interactions. This is definitely something to be considered. Let’s look into this in detail.
Unlike a few years ago where customers would communicate with brands either through email, telephone or directly visiting the company, today’s connected customer has various channels at their disposal. Websites, Facebook, Twitter, Whatsapp, and public forums are being used to contact and interact with brands. They expect customer service to be available and top notch in all these channels. This makes the brand transformation complicated, as delivering flawless customer service through every one of these platforms is challenging to say the least. If you fail, you know they are going to switch brands, which are available at the next click.
Channel Switching is another related challenge. For example, a customer could raise an issue through email and then request for escalation through a call and leave negative feedback on social media. The customer would expect the brand to be aware of his/her different interactions, respond and resolve the issue satisfactorily.
This challenge can be addressed with a few measures:
Centralization of interactions and data
This gives all customer-facing executives the necessary information to deal with issue no matter which platform is used.
A unified stand
The goal is to make the customer feel that it is one conversation, even if they are talking to different teams. This requires all teams to be equipped with the resources, information, and vision to show a unified stand and represent the brand consistently.
Engage with customers on their terms
Customers prefer using different channels according to their convenience. They will not appreciate being directed to the channel that is convenient for the brand. This makes it important to identify and respond to them in their own terms.
Apart from addressing Channel Switching, there are a few important measures that brands need to keep in mind if they want to deliver a seamless and satisfactory Customer Experience. Here’s listing a few of them.
The Genesys report showed that “when interacting with a business for service and support, 78% of consumers surveyed use a mobile device. And that number jumps to 90% when working with millennials.” This makes it extremely important for brands to provide mobile-optimized solutions including apps, which focus on ease of access and interaction with the brand.
Weave CX into your entire structure
The goal of Customer Experience must be all pervasive throughout the organization. A customer experience strategy must be designed and weaved into the core of your business. Your vision and mission must include this commitment. An example is Dell Computer. Their mission is “to be the most successful computer company in the world at delivering the best customer experience in the markets we serve.” Employees have this on their ID cards and every bulletin board in every office has a sign that reads “The Customer Experience: Own It.”
Know your customers
Understand your customer completely. Use technology to its fullest to derive insights into customer behavior and demographics. Getting detailed and actionable insights will help you plan your customer experience strategy effectively.
The most important aspect of getting your Customer Experience strategy right is personalization. Hyper-personalization is what the customer demands, and it is vital for brands to adopt measures to ensure this. At Fingent, we help brands build custom applications and solutions to achieve this for their customers. Let’s talk.
Do manufacturers need custom software solutions?
When Fingent started operations nearly two decades ago, we had the vision of helping organizations solve business challenges using technology. As we have helped numerous clients in the manufacturing as well as other industries, we have seen one thing – there isn’t a one-solution-fits-all software in the world that fits the needs of every organization. Each organization is unique.
While this is the most obvious benefit of custom software development, there are many other benefits that it brings to your organization. Let’s have a look at them in this blog.
How Custom Software Helps Manufacturers
Technology and software have become integral to the manufacturing industry. Irrespective of what the product is, manufacturers have recognized the role of good software in every aspect of their business. Right from design to implementation, production to shipping, employee management, to invoicing, and client relationship management (CRM) to predicting customer demand – there is no function that can run effectively without the help of good software. This makes software perhaps the most important element in your business. It stands to reason therefore that we consider in detail on which software suits your business best.
In that vein, let’s discuss the 5 benefits of custom software in manufacturing:
1. Better Production Planning and Control (or PPC)
In today’s competitive environment, lead times are getting shorter and price pressure is getting tougher. In addition, today’s consumers demand make-to-order manufacturing and hyper-personalized products. This is a tall order and requires highly optimized production processes, which focus on effectively allocating the internal resources of the company. This includes manpower, materials, and machines. Custom software will help you optimize processes more effectively than out-of-the-box software. This is because the software will be customized to include the right mix of resources and production needs, which are unique to your business.
2. Effective Monitoring of Machinery and Processes
Each manufacturer and product require precise process workflows and specifically calibrated machinery. Any change, however small, in the process or machinery can cause huge setbacks in production and eat away at your profits. A good custom software, which is specifically designed for your process flow and machinery, will help you track and monitor even slight changes. This will help you detect and rectify issues before they snowball into a major problem.
3. Insightful Business Intelligence
With AI, IoT and machine learning adding exceptional capabilities to software, it has become possible to collect and process data to derive precise actionable insights. Business intelligence software helps managers have their finger on the pulse of every function in the organization and obtain an insight into the workings of the organization as a whole. These insights can be used to fine-tune inventory management, employee management, and other functions. Unique organization-specific data can be analyzed in real-time, allowing business leaders to make sound decisions without having to pour through lengthy and complex reports. Data mining, automated reporting, benchmarking and predictive analytics capabilities are features of Business Intelligence software, which are invaluable to manufacturers in achieving cost and time efficiencies as well as meet customer demand effectively.
4. Customer Relationship Management and Customer Service
With a custom CRM software for your manufacturing business, you can achieve better client relationship handling, faster responsiveness to customer demand and queries, and reduced customer dissatisfaction. Accurate Demand Forecasting helps manufacturers detect trends and cut the time from the concept phase to market delivery. This will ensure that you are keeping up with the competition and giving your customers exactly what they need. A custom CRM solution also helps figure process errors in real-time and ensure that the products are high-quality. It helps in creating an intelligent supply chain through insights into operations, order processing, inventory management, warehousing, and distribution chains. A CRM will also keep track of warranties, scheduled service calls, etc. to help serve customers better and maintain good customer relationships.
Related Reading: Find how custom software can benefit your business more.
Why Custom Software Is Better Than Off-The-Shelf Software
Although “custom” is often synonymous with “expensive,” this isn’t the case when it comes to custom software for your manufacturing business. The scalability, ease of integration and other benefits that come with custom software far outweigh the costs of initial investment. Some of the pros of custom software are:
1. Competitive Advantage
In today’s age when technology can be one of the most important competitive advantages, it is important to stand out from the crowd in this area. Using a mass-produced software gives you the same or lesser functionalities as your competitors.
While off-the-shelf software might work for your start-up phase, these aren’t easily scalable, and the technology used could become obsolete with time. Custom software, on the other hand, can be designed to provide the scalability required for your individual business. This will help you have a solution that is perfect for your business while avoiding costs associated with major software overhauls every time a technology becomes obsolete.
Since off-the-shelf software aren’t customized for your business, they have many redundant features that you may never use for your business. This unnecessarily increases the amount of space required and load times, thereby decreasing performance. Custom software is sleek and only has the functionalities that your business requires. This makes it faster with improved performance.
Get Custom Software for Your Manufacturing Business
Despite knowing the benefits of custom software development, many manufacturers shy away from investing time and resources on this. They feel it is a daunting task considering the effort and resources needed to implement a custom solution. It need not be a difficult task at all however if you have the right help.
With decades of experience in custom software development, Fingent can help dismiss these fears. We help simplify the process for you, giving you the peace of mind to concentrate on your core business while we take care of the complete development and implementation. Get in touch with us to discuss more.
Video: Custom Software Vs Off The Shelf – Dileep Jacob (Head of Operations, Fingent Corporation)