The customer approached Fingent to create an enterprise mobility solution to transform their business by increasing productivity and overall efficiency.
Challenges
Limiting the employees’ working options to desktops affected their productivity. Without a proper restructuring of their existing process, SCI could not achieve the efficiency that they aimed for.
Results
The application simplified the driver registration process for SCI, which enabled them to expand their user base and obtain a 20% increase in driver registration on their portal.
“After a rigorous quality assurance process, Fingent delivered several functional versions of the app within schedule. The team was responsive throughout the development process, and won praise for their adaptive scheduling, clear communication, and quick turnaround times.”
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The customer needed an efficient, automated, and transparent ticket management solution for their internal use.
Challenges
Lack of a systematic process for overall ticket management including the tickets raised and distributed within the team.
Results
PwC gained an 80% increase in productivity and 67% faster ticket resolution rate through the smart ticketing system.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Let’s work together to solve your business challenge