Project Attribute: Visual Studio
Empowering Deaf Canadians to Communicate Visually with Native VRS Applications
How Fingent helped CAV create intuitive VRS applications for desktops to help their community of deaf users communicate effectively.
Company
CAV, Inc. (Canadian Administrator of Video Relay Service)
Region
Canada
Industry
Assistive Technology
Technologies
XCode, Visual Studio | C#.NET, Swift | SQLite/JSON | Blend, Sketch
Requirement
CAV provides internet-based VRS services for the deaf community in Canada. They had a wrapper application for desktops and laptops, which was buggy. Realizing this, CAV was in clear need of a reliable application that enabled its customers to make and receive calls anytime.
Challenges
CAV had an existing wrapper application that had several bugs causing it to crash and severely underperform. As a result, they found it unable to factor in an application that is compatible and reliable for use by its customers at any time of the day.
Result
Upon closely understanding CAV’s requirements, Fingent developed a robust native VRS application that enabled deaf persons to easily make and receive calls, as well as help them manage call logs, contacts, and businesses through its different modules.
“ Off-the-shelf products in the market couldn’t accommodate our multi-party customer relations model “.
Fingent’s bespoke CRM application, tailored to our needs, streamlines processes for both our builders and suppliers. They even suggested ideas to maximize efficiency “.
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Let’s work together to solve your business challenge
Self Service Customer Portal to Streamline Payment Transactions
See how Fingent helped a major financial leasing firm simplify payment transactions for its customers by building a secure web-based portal.
Company
NEC Financial Services, LLC
Region
United States
Industry
Finance
Technologies
Visual Studio | ASP.NET MVC | C # .NET | MS SQL Server | TFS
Requirement
NEC envisioned a dedicated secure payment interface built upon their existing system that gave its customers the option to make payments online and perform other functions related to their transactions.
Challenges
Lack of payment facility in NEC’s existing solution hampered their cash flows. Manual processing of invoices proved to be error-prone, time-consuming and caused delayed payments.
Results
A dedicated customer portal featuring an easy-to-use interface that allows customers to flexibly make payments, view and download invoices, track transaction history, & more, all in one place
“ Off-the-shelf products in the market couldn’t accommodate our multi-party customer relations model “.
Fingent’s bespoke CRM application, tailored to our needs, streamlines processes for both our builders and suppliers. They even suggested ideas to maximize efficiency “.
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Let’s work together to solve your business challenge
Other Case Study
Smart Product Ordering System for Trade Alliance Group
How we streamlined our customer’s operations by creating an intuitive CRM, a smart product ordering system, and a member portal
Company
Trade Alliance Group (TAG)
Industry
Construction
Region
Australia
Technologies
Microsoft, jQuery, C#, Visual Studio, Xero, RingCentral, SharePoint
Requirement
The customer wanted to replace their incumbent single form portal with a comprehensive and holistic solution to manage their end-to-end operations.
Challenges
TAG was handling its entire spectrum of operations manually through a single form portal which resulted in human errors, inaccurate quotes, and delayed follow-ups with entities.
Results
Fingent created three intuitive solutions that streamlined TAG’s internal processes and facilitated seamless handling of larger volumes of transactions.
“Fingent’s communicative and proactive approach has created a seamless partnership between the two organizations. Their cutting-edge solution has increased our billing efficiency by 20% and is a vast improvement over our older system.”
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