10 Services Offered by Fingent to Prepare Your Business for the Future of Digital Innovation
- Robotic Process Automation
- Business Continuity Planning
- Contactless Services
- Custom LMS | eLearning
- Business Process Re-engineering
- Reality Technologies
- Data Analytics
- Internet of Things
- Mobile Technologies
- Cloud Computing
- Innovation beyond digital transformation
It’s been more than half a year since we started battling the global pandemic COVID-19. While it shows no sign of waning and continues to dwindle economies, business leaders are still exhibiting a streak of optimism. Thanks to digital technology and infrastructure!
The American management consulting firm McKinsey states that business executives expect profits and consumer demands to rise within the next six months. However, households across the globe have reduced their spending due to low income and savings. This poses a challenge for business sectors such as banking, retail, telecom, healthcare, and utilities. The organizations belonging to these sectors have to find new ways to support customers as well as preserve shareholder value in these ambivalent times.
In spite of several unsuccessful attempts to curb the virus spread, promising vaccine tests give us hope. The good news along with it is that businesses are managing to meet their urgent requirements and are optimistic for a time when all employees can return to work safely. Business leaders need to focus on supporting their employees by building up trust and providing clear communication.
If not anything, the pandemic has taught us the necessity of digital innovation and management. The business-as-usual approach is bound to fail in these difficult times. Business leaders have to make fast decisions, use technology in new and different ways to improve productivity and accelerate digital innovation. Organizations that embrace technology and new tools to reinvent business processes will see better results. This blog enlists 10 ways by which Fingent can help you re-engineer your business processes and overcome the challenges efficiently.
1. Robotic Process Automation
In light of what’s happening, the demand for automation has fundamentally increased simply because the business dynamics have changed in various industries. Since most employees have to work from home, repetitive and data-intensive processes could be handed over to Robotic Process Automation. Once employees are freed up from performing mundane tasks, they can concentrate on other important operations that require cognitive skills.
The payroll, onboarding and offboarding processes in HR can be automated using RPA technology. In the banking sector too, RPA bots can fasten activities such as loan application processing, account opening and make them error-free.
Fingent combines technologies like Machine Learning and AI with RPA to design smarter processes for businesses. Our focus is on utilizing RPA software bots to enhance the cost-effectiveness and efficiency of business processes. We help companies to automate business processes by identifying areas that require automation, deploy the most appropriate tools, and provide the necessary maintenance and support.
2. Business Continuity Planning
A business continuity plan is crucial to ensure the effective recovery of organizations from a disaster. From conducting virtual site inspections to document collaboration to human resources and payroll management, Business Continuity Planning helps keep track of all your crucial tasks.
Fingent utilizes a wide range of technological frameworks like SAP, AWS, Microsoft technologies, public cloud services, and custom software solutions to help you come up with a strong business continuity plan. Our Business Continuity Planning (BCP) services enable you to make faster decisions, reduce costs, and retain customers. We help you create and implement a sustainable business model that allows you to keep pace with the rising customer demands.
3. Contactless Services
COVID-19 has changed customer behavior w.r.t what and how they buy. This shift has given rise to a demand for contactless services. The demand for smart deliveries, self-service facilities, and other technologies such as QR codes, mobile payments, tap-and-go are expected to rise.
Maneuvering these challenging times may seem daunting. But Fingent can help you turn the tables with our innovation capabilities and technology consulting. We guide organizations to expand their existing set of offerings and capture new markets.
Fingent helps you bring your brick-and-mortar store online by developing highly responsive, secure, and scalable ecommerce CRM solutions, customize your existing application to integrate contactless payment features, configure new offers or discount codes and also helps you leverage AR/VR technologies that allow customers to view your project sites or prototypes.
4. Custom LMS Development | eLearning
According to a recent study, 42% of organizations in the US have increased their ROI through eLearning. Over 90% of students say that they prefer eLearning to classroom training- a trend created by the COVID-19 forced lockdowns. eLearning systems are highly beneficial in times of a global pandemic like COVID-19 to ensure uninterrupted learning.
Fingent helps schools, universities, colleges, educational institutions, NGOs, and training centers to develop customized LMS platforms that come with aptitude-based smart learning tools.
5. Business Process Re-engineering
Business process re-engineering involves the fundamental rethinking and redesigning of processes to achieve significant improvements in performance, efficiency, and alignment of processes with organizational strategy. Fingent’s BPR services enable enterprises to revamp existing business processes to improve productivity, quality, and cycle time, especially during a crisis.
Here’s the difference that Fingent’s BPR brings to your table:
- Re-engineer and optimize your processes from the ground up
- Eliminate redundant processes and enhance workflow efficiency
- Coordinate and integrate multiple functions/ teams quickly
Business process reengineering offers nearly all benefits- increased revenue, improved customer service, reduced cost, higher employee retention, faster processing time. Though the risks are considerable, the crisis presents an opportunity for your business to build resilience and reshape your future roadmap by leveraging BPR.
6. Reality Technologies
The latest advancements in Augmented Reality and Virtual Reality technologies are helping businesses explore new ways to reach customers and take their innovation efforts to the next level. Perkins Coie LLP reports healthcare and medical devices as one of the top potential growth areas for AR and VR technologies. Visual-based immersive learning experiences, virtual events and conferences, virtual showings and site tours, etc. ensure sustainability, safety, and remote collaboration.
Read our case study: The Future of Communication and Security Using Augmented Reality
7. Data Analytics
The COVID-19 pandemic has disrupted supply chains and has brought about dramatic changes in customer behavior. Given the current volatility, it is nearly impossible to track real-time changes in consumer mannerisms and aptly respond to them. Fingent offers Predictive Analytics from SAP as well as other data analytics solution providers that can help you detect hidden trends and make quick decisions.
Sectors such as healthcare, retail, sports, insurance use predictive analysis in various ways. Fingent’s data analytics services guide you towards increased ROI by turning data into valuable insights.
8. Internet of Things
Business executives believe that the disruption brought on by COVID-19 will cause an increase in the demand for IoT devices. Robust 5G networks are necessary to realize the power of IoT. Join forces with Fingent to leverage the benefits of IoT in your business. Gear up for IoT with our vast portfolio of technologies that can help you create new IoT processes and manage your devices. We provide customized IoT services to meet your unique business needs. Our cloud-based IoT data management solutions help you gather insights from your IoT data.
9. Mobile Technologies
As stay-at-home and social distancing are the new norms, mobile technologies can keep business running. At Fingent, we utilize leading mobile technologies to support businesses. Being scalable and secure, our mobile solutions deliver value to your customers.
So you want to build an app, but don’t know how to get on with it? While finding the right mobile app development company may seem an obvious answer, you first need to get your requirements on paper. Fingent offers a mobile app specification template that can help you define the scope and functionalities of your app. This erases ambiguity in the development process and keeps all stakeholders on the same page.
10. Cloud Computing
The Cloud has proved to be a lifesaver for businesses whose offices are closed and employees are scattered across various locations. Those who were skeptical of the Cloud are now changing their opinions and have come to benefit from the flexibility that it offers.
Fingent’s expertise in cloud architecture models has helped many organizations realize their goals. With our proficiency in various cloud platforms such as AWS, Microsoft Azure, IBM, and Google we aim to make organizations flexible and agile. We also provide cost-effective cloud application development solutions that can be easily implemented in your current infrastructure and tailored to suit user requirements.
Innovation beyond digital transformation
As the pandemic seems to gather strength, organizations scramble to find ways to keep business running. Business leaders have to prepare for recovery by supporting their staff, establishing effective communication, and balancing costs. If nothing else, these turbulent times have brought to light the significance of digital transformation. By resorting to innovative digital technologies like the ones mentioned above, businesses can reinvent themselves and keep going.
We at Fingent focus on supporting businesses and ensuring business continuity by equipping them with these smart technologies. These technologies can also help you understand the pulse of your customers and make the necessary changes in your business models. It has become increasingly clear that given the serious health implications on people returning to work, creating a post-pandemic organization would take longer than earlier perceived. Companies have to seize this opportunity to build new capabilities like remote work environments, virtual collaboration, automation, eLearning, eCommerce, and so on.
Our business solutions have already helped various industrial sectors solve problems and eventually succeed. Fingent can help you capitalize on this opportunity to create a digital innovation strategy. Contact us to know more.
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Knowledge Representation Models in Artificial Intelligence
Knowledge representation plays a crucial role in artificial intelligence. It has to do with the ‘thinking’ of AI systems and contributes to its intelligent behavior. Knowledge Representation is a radical and new approach in AI that is changing the world. Let’s look into what it is and its applications.
Understanding Knowledge Representation and its Use
Knowledge Representation is a field of artificial intelligence that is concerned with presenting real-world information in a form that the computer can ‘understand’ and use to ‘solve’ real-life problems or ‘handle’ real-life tasks.
The ability of machines to think and act like humans such as understanding, interpreting and reasoning constitute knowledge representation. It is related to designing agents that can think and ensure that such thinking can constructively contribute to the agent’s behavior.
In simple words, knowledge representation allows machines to behave like humans by empowering an AI machine to learn from available information, experience or experts. However, it is important to choose the right type of knowledge representation if you want to ensure business success with AI.
Four Fundamental Types of Knowledge Representation
In artificial intelligence, knowledge can be represented in various ways depending on the structure of the knowledge or the perspective of the designer or even the type of internal structure used. An effective knowledge representation should be rich enough to include the knowledge required to solve the problem. It should be natural, compact and maintainable.
Related Reading: 6 Ways Artificial Intelligence Is Driving Decision Making
Here are the four fundamental types of knowledge representation techniques:
1. Logical Representation
Knowledge and logical reasoning play a huge role in artificial intelligence. However, you often require more than just general and powerful methods to ensure intelligent behavior. Formal logic is the most helpful tool in this area. It is a language with unambiguous representation guided by certain concrete rules. Knowledge representation relies heavily not so much on what logic is used but the method of logic used to understand or decode knowledge.
It allows designers to lay down certain vital communication rules to give and acquire information from agents with minimum errors in communication. Different rules of logic allow you to represent different things resulting in an efficient inference. Hence, the knowledge acquired by logical agents will be definite which means it will either be true or false.
Although working with logical representation is challenging, it forms the basis for programming languages and enables you to construct logical reasoning.
2. Semantic Network
A semantic network allows you to store knowledge in the form of a graphic network with nodes and arcs representing objects and their relationships. It could represent physical objects or concepts or even situations. A semantic network is generally used to represent data or reveal structure. It is also used to support conceptual editing and navigation.
A semantic network is simple and easy to implement and understand. It is more natural than logical representation. It allows you to categorize objects in various forms and then link those objects. It also has greater expressiveness than logic representation.
Related Reading: Understanding The Different Types Of Artificial Intelligence
3. Frame Representation
A frame is a collection of attributes and its associated values, which describes an entity in the real world. It is a record like structure consisting of slots and its values. Slots could be of varying sizes and types. These slots have names and values. Or they could have subfields named as facets. They allow you to put constraints on the frames.
There is no restraint or limit on the value of facets a slot could have, or the number of facets a slot could have or the number of slots a frame could have. Since a single frame is not very useful, building a frame system by collecting frames that are connected to each other will be more beneficial. It is flexible and can be used by various AI applications.
4. Production Rules
Production rule-based representation has many properties essential for knowledge representation. It consists of production rules, working memory, and recognize-act-cycle. It is also called condition-action rules. According to the current database, if the condition of a rule is true, the action associated with the rule is performed.
Although production rules lack precise semantics for the rules and are not always efficient, the rules lead to a higher degree of modularity. And it is the most expressive knowledge representation system.
Gain the Benefits of Knowledge Representation
Used properly, knowledge representation enables artificial intelligence systems to function with near-human intelligence, even handling tasks that require a huge amount of knowledge. The increasing use of natural language also makes it human-like in its responses. Making the right choice in the type of knowledge representation you must incorporate is crucial and will ensure that you get the best out of your artificial intelligence system. If you need help with this, we’re here. Please reach out to us.
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Can Augmented Reality Improve Conversion Rates For Businesses?
Augmented Reality (AR) is a powerful tool that brands are using to bridge the gap between their products and their digitally empowered customers. With the power of AR, customers can see and experience their products without actually trying them on, helping them make purchase decisions instantly. AR is being widely used by many brands as the most cost-effective way to convert strangers into customers and promoters.
Let’s consider why and how top brands are embracing Augmented Reality for immersive customer experience.
Top Brands Embracing AR
When AR technology was pioneered by Ivan Sutherland in 1968, he described his concept of the Ultimate Display as: “The ultimate display would, of course, be a room within which the computer can control the existence of matter. A chair displayed in such a room would be good enough to sit in. Handcuffs displayed in such a room would be confining, and a bullet displayed in such a room would be fatal. With appropriate programming, such a display could literally be the Wonderland into which Alice walked.”
Today we are witnessing the massive affect AR is having on immersive customer experience. Wonderland looks close!
Here are a few examples of top brands that are using AR effectively to achieve this.
LEGO Wear’s AR Shop
LEGO Wear’s first limited-edition clothing line for adults was featured on Snapchat with a uniquely designed Snapcode. This virtual cloth store had no clothes on display but allowed customers to shop virtually on a Snap-triggered portal. Studies reveal that Snachatters engage with Augmented Reality naturally on a large basis.
Around 70% of them play with an AR lens every day. So with the combination of AR and e-commerce leading to exciting customer experience, the company was able to drive sales rapidly.
Watch how AR simplify equipment maintainance
This video is made using InVideo.io
Patron Tequila’ s Immersive Distillery Experience
Patron’s AR app is designed for its tech-savvy customer persona. Understanding the mindset of today’s socially connected generation to know more about the products they consume, the Patron AR app allows its customers to take a virtual tour of their distillery in Mexico giving them a glimpse of the history and origins of the distillery.
Speaking about the success story, the app-enabled more than a million consumers to have a memory of visiting Hacienda without even physically going to the place. Also, thousands of people have interacted with a virtual Patrón bartender, who is actually not a real person at all, but a robust data processing tool to simulate a real-world interaction.
Nike Snaps Up Customers
The Air Jordan Brand in collaboration with Snapchat and Darkstore, out together a virtual experience that brought in record sales last year. Using a special 3-D AR world lens of Michael Jordan circa 1988, taking off from the free-throw line in the slam dunk contest, Nike was able to target Snapchat users around the Staples Center where an NBA All-Star Game was taking place.
Users could walk around the lens and see Jordan changing into the All-Star uniform and the new AJ III Tinkers. In the following event, Snapchat brought out a QR code that users could use to buy the shoes from the Snap Store. The shoes would be delivered within 2 hours. The shoes sold out in 23 minutes!
MAC Cosmetic’s AR-enabled Video Tutorial
In June of this year, MAC cosmetics launched AR-enabled shoppable video tutorials on YouTube in partnership with the beauty influencer, Roxette Arisa. As the tutorial is playing, a ‘try on’ button appears below the video, allowing viewers to try on different shades of lipstick as they continue to watch the tutorial.
Once they have made a choice, they can order the lipstick without leaving the app. MAC sees a huge potential in this as beauty-related content generated more than 169 billion views on YouTube last year.
Speedo’s Customers Try It On Virtually
Early this September, leading swim gear company Speedo launched a mobile app that lets their customers try out their goggles before they buy it. This app is compatible with both Android and iOS phones. Commenting on this feature, Pentland Brand’s head of innovation Ben Hardman said, “This technology will undoubtedly enhance our customers’ shopping experiences by allowing them to interact with the product before they make a purchase. In this instance, it helps them address a well-documented human pain point: leaky goggles.”
AR Is the Future – Are You Ready?
AR technology is working wonders for the sales and productivity of many brands. It is improving its business operations while giving their customers a more immersive and fun experience. Brands are able to market their products in fresh and interesting ways and are seeing great returns.
Fingent works with brands to achieve this for their business. By using AR technology like Microsoft HoloLens and more, we are making AR possible for our clients.
Reach out to us and know how Augmented Reality technology can be used to improve your customers’ experience and scale your business.
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Mobiles have become all pervasive. Today’s customers and enterprise users alike prefer these devices as the medium of choice. Businesses are increasingly realizing the need to deliver mobile apps and solutions to power their business. However, certain mobile app myths inhibit businesses from leveraging the full potential of mobility to drive growth.
Myth 1: Developing enterprise apps is a long drawn out process
Conventional methods of development are indeed time-consuming. As a rule of thumb, it would take about six months before a new app hits the app store. Multiply the figure by the number of apps required for the business, and an app strategy becomes a non-starter even before it is conceptualized.
However, newer and innovative methods facilitate rapid development and deployment, dispelling the common app development myth of long drawn out process. In fact, using ready-made solutions that require no coding, it is even possible to roll out highly intuitive apps within a few hours or even less! Code-reuse, backend services that speed up integration and other developments also contribute to accelerated development.
Ready to use cloud-based solutions, for hosting, testing, and other key functions make life still easier for the developer.
Myth 2. Mobile App Development is a One-off Project
One of the biggest app development myth is the development process being a one-off project. Launching an app is akin to starting a business. There is no end in sight, and one can never let their guard down. Just like cutting the ribbon is just the beginning, rolling out the app for users is just the start. Apps need to grow in response to changes in business requirements and changes in technology. If nothing else, the invariable bugs that crop out need to be addressed. A stagnant app will soon become obsolete.
A good approach to adopt is the minimum viable product (MVP) concept, by developing the core functionality, and adopting an iterative product development approach. It offers unbridled flexibility and makes it easier to make changes, as required.
Myth 3: More the function, better the app
A common mobile app myth is considering an app as a miniature version of the enterprise website, and packing in features into it, when the very concept of an app is to offer a specific and focused functionality to a targeted set of users. Apps trying to kill many birds with one stone are almost to a rule slow, difficult to control, bloated, and memory hogs.
High-quality graphics help, but enterprise users seek functionality and ease of getting their job done, over bells and whistles. A clearly defined success, usability (UX), simplicity and above all a clearly defined purpose are the crucial ingredients of success.
A related myth is business apps being data heavy, placing high loads on the device and backend systems. However, the reality is different. An average 4G smartphone is expected to use 5,114 MB per month in cellular data by 2017. The best mobile platforms take large amounts of data from the backend but transmit only a fraction of it to the handset, after filtering it as required. Intuitive developers limit the size of data transfer per app, to say 1 MB or less.
Myth 4: Mobile Applications Come Cheap
For some reason, many people equate mobile solutions with low costs and grossly underestimate the budget for delivering mobility solutions. While simple apps may be developed on the fly with minimal investment, development of highly functional apps requires a lot of effort. A simple UX and powerful features require a complicated backend. As a rule of thumb, more advanced the feature list, higher the cost.
Preparation of the concept, design of the architecture solution, the user interface design and graphics, testing, distribution of the app, user support, and training for end users, all require a sizable investment, more so for using the latest technologies that facilitate accelerated development.
Myth 5: Mobile Applications = Smartphones
Perhaps the biggest myth associated with mobile apps is equating apps with smartphones. While smartphone users are indeed the highest consumers of mobile apps, enterprise apps are equally useful for a host of other devices, including the quintessential tablets, handheld consoles, smart watches, smart glasses, sensor powered things, cars, appliances, and other post-modern devices, suiting a host of business purposes.
In all, mobile apps will be downloaded an estimated more than 248 billion times, and generate a revenue of more than $77 billion, by 2017.
Myth 6: Data Related Myths
Many enterprises, especially those having made large investments in enterprise resource planning (ERP) and other systems are hesitant to develop mobile apps that cannot plug in seamlessly into these existing technologies. Backend systems and APIs such as Sharepoint, MySQL, Oracle, and SAP may not necessarily be accessible through mobile. However, the emergence of enterprise-grade MBaaS (mobile backend as a service) solution with an API infrastructure solves most of these issues and enables mobiles devices to easily access legacy systems.
Myth 7. Mobile App Development Is About Writing Code
Developing a successful mobile app requires much more that coding. Knowledge of Android and iOS technologies is the basic requirement. The comprehensive application design, starting with the initial idea, and covering functionality design, user interface design, graphics requires good expertise, and preferably experience. There is also a need to keep abreast with the latest technology, react to new trends in double-quick time, adapt to latest hardware, and also cater to newer devices such as smart watches.
Each use case varies, resulting in the need for different development languages and toolkits, and requiring connectivity solution for different backend systems and data sources. In the mobile space, support across multiple versions of device operating systems also becomes critical. Cloud-based mobile application platforms make the developer’s life easy, though.
The average development project involves an average of 20 different stakeholders, such as business managers, project managers, developers, in-house IT representatives, employee or end user stakeholders, top management representative, and others. It requires a high level of collaboration to bring these stakeholders together, and ensure the development process takes place seamlessly.
Mobility is much more than developing apps. It requires a wider mobility strategy, and a concentrated effort to deliver cutting edge mobility solution. With our extensive experience cutting over several industries, and a rich talent pool, we are best poised to partner with you in rolling out high-quality mobile apps to further your business, leveraging the full potential of the mobile devices, while at the same time keeping expectations real, separating myth from reality.
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How important do you think your company’s IT strategy is?
If you thought you could have some vague estimates figured out, of where you are and where you would like to go, and then you would work out the rest of the elements on the fly, then I’m afraid you too are part of the 50% of firms that don’t consider their IT investments to be important.
That’s right. Most businesses consider investments in IT a huge priority to increase customer and partner engagement, but often end up seeing workforce automation technologies as cost centres, rather than as opportunities for competitive advantage. The main reason for this is the lack of a proper vision, and viable systems necessary to execute the plan.
“A company’s IT plan can decide whether it is going to float above or sink in today’s cutthroat marketplace”
Hence, CIOs, like you, need to have a clearly defined IT strategy to guide your organization towards success. And drawing up such a detailed plan in black and white is not an easy task. You need to take your time to include a number of elements relating to your business and technology. But it also needs to be concise.
Essentials of an effective IT strategy
Here are some elements that an ideal strategic IT plan should have:
- Executive summary – As any business plan or document, a strategic IT plan should also start with the executive summary. It is basically a clear, concise and effective statement that summarizes the major objectives of the IT strategy. These objectives should be in line with the company’s overall goals, vision, and mission, which should all be specified in the document as well. It should also include a rundown of the processes that are going to be followed to achieve the objectives. All this should be done keeping in mind the intended audience, that is, the business.
- Scope review – The scope of the specific requirements of the business is required in an IT plan, to help IT map out the technological needs of the company for the future. This can be done using several methods like conducting gap analysis, industry analysis and even internal assessments like, surveys and interviews. Once the strengths and weaknesses in the operations and procedures are figured out, the technology needs become clear.
- Business Context – The business context is a more detailed and extensive explanation of the specific objectives driving the IT strategy. It also explains the intended end results and targets of the IT plan. It includes the business objectives, priorities as well as a roadmap of the goals, which could be in the form of a visual representation. It should also include metrics that describe the position of the organization’s IT in the present day and the target state that you wish to achieve.
- Strategic initiatives – These include the projects, activities, and initiatives that are essential for achieving the entire IT plan. It can be in the form of a list, along with a statement of purpose meant for IT decision makers to execute the plan effectively.
- Review – The review consists of highlights and major points of the accomplishments of IT in the previous year along with the elements and resource requirements of the current year. It can include a detailed analysis of the company’s progress over the previous year, in meeting goals, with proper explanation as to which were goals were met and which were not, what were the challenges that were faced and the like.
These pointers are sure to help you draft your strategic IT plan. Once the plan is in place, CIOs need to work in close collaboration with all departments of the organization, to direct all efforts towards the discussed goals. Since, all aspects of the plan, including the technology gaps and risks that exist, the means and resources needed to cover them and overall requirements of the business are drawn out, your IT plan will be successful.
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We have all heard of a lot of business professionals talking about “aligning IT with their business”. Have you ever wondered about the relevance or meaning of that statement?
While alignment means to bring something in line with something, it implies that the technology that a business adopts should be in line with its business, thus putting the business in the frontline.
Now, not that such “alignment” is not important, but in the current business scenario, it just won’t be enough. When business takes the lead, it is supported by IT, but the strategies are still in the hands of the business. It basically sets the pace. This takes away the effectiveness of IT to a large extent.
“IT can do way more than just being in line with business”
Over the years, IT has proved how it can improve the efficiencies of people and organizations, which literally leads to growth. Thus, the real need at the moment is for IT to lead the way, take control of business goals and initiate growth efforts.
The role of the CIO in empowering IT
Most businesses adopt technology for their business, with the intention of automating work and increasing efficiencies. Why? Because of the idea that there is a better, faster and more efficient way of doing work and that IT can enable it.
But halfway through adoption, many organizations today lose this sync and the effectiveness of IT gets affected. It somehow fails to deliver the expected efficiency increase.
It is up to the CIOs to clearly define the connection between IT and business growth, and lead his team, with a progressive attitude.
Benny Kirsh, while he was CIO at Kyphon, led the IT team, that literally drove the deployment of a quality assurance system for the compliance of FDA regulations. This leadership initiative of his, helped in reducing the time-to-close complaints by 35% and also increased the on-time training of users by 42%. It basically included an automated documentation system along with version control, providing a compliant working environment, thus helping in reducing discrepancies during FDA audits. Overall, the whole system helped in increasing the sales as well, while at the same time eliminating expensive FDA issues too.
Thus, Benny Kirsh was able to lead his IT team towards being proactive and resolving issues, while also encouraging them to come up with new ideas on ways to generate more revenue.
Likewise, CIOs need to work in close coordination with their IT teams, guiding and leading them towards new innovations and implementations to spur business growth rate. They need to create awareness among team members, about the importance of IT and how it can impact business.
An innovation culture
The CIOs who lead the IT team of an organization need to be true leaders so as to facilitate IT to drive the growth of the business. As mentioned before, it is up to them to inculcate habits of being proactive and creative as well, among their team.
Now true leaders are not the ones that simply sit down and pass orders. They get into the heart of things, take risks and put themselves in with the rest of the crowd. Once, a particular effort towards innovation becomes even a tad bit successful, newer ideas and concepts can be easily initiated and taken forward. But in order to get there, it requires more than just a system of assignment and accomplishment of duties.
IT must be made to be a part of business. CIOs need to bring about a culture of innovation by allowing, and as a matter of fact, encouraging their teams to play with new technologies and induce creativity. Discussions and whiteboarding sessions may also be used to make people think out of the box. It is important to create a work environment that encourages the generation of new business ideas.
IT has to be given the space to read, learn and come up with new ideas. Otherwise, they will only stick to completing their tasks, thus limiting the scope. It is all about the culture and CIOs need to take care of it.
IT is more than just a “cost-center”
IT in a business enterprise is often considered for certain specific goals alone. This is what limits their effectiveness as mentioned before. They are more than just a cost center. They have the potential to drive the business as a whole. When made a part of the organization culture, IT tends to bring more efficiency. Even in-house tools can do the trick.
For example, a simple comprehensive data analytics tool such as a dashboard can improve performances and efficiency drastically. They can help save a lot of time and money and impact a great deal in decision making as well. Have a look at Corporate Dashboards: Means to Save Time, Money and Reputation to know more.
Such tools along with the right culture for innovation can work out in the best way for your business. Rewards and appraisals in between for the best innovations can also go a long way.
Be open to every new innovation and let IT take your business forward.