Attaining Digital Transformation Success with AIOps in 2020
Your IT infrastructure is the key pillar of your organization and this dependency will only increase steadily in 2020. You need help to cope with this massive dependency, and digital transformation will play a crucial role in this. Now, in order to make your digital transformation successful, you need something powerful, radical and looking up to the next-gen. That is what AIOps is.
Related Reading: How Digital Innovation Transformed Today’s Business World
This blog will discuss how organizations can apply AIOps to drive digital transformation and make your IT operations a success for the future of your business.
Defining AIOps and Its Crucial Role
AIOps was initially used by Gartner in 2017 as an acronym for Artificial Intelligence for IT operations. AIOps is a beautiful synchronization of machine learning, analytics, and AI. These technologies are brought together in order to derive meaning from massive datasets. It pools all kinds of data gathered from different sources and uses advanced AI and ML operations to enhance a wide range of IT operations. The insights derived are far beyond what human analysis could achieve.
As IT infrastructure is becoming progressively complex with the demands of digital transformation, this potential of AIOps is becoming critical to successful IT development. Traditional methods of managing your complex infrastructure could increase your costs, create maintenance issues and increase possibilities of slowdowns. AIOps can equip your IT teams to overcome such problems, trends, and slowdowns. It allows your teams to prioritize and focus on the most important information while AIOps reduces normal alert noises and identifies patterns automatically without human input.
Related Reading: How IT-as-a-Service Boost the Digital Transformation of Enterprises
In fact, AIOps is becoming a necessity for every organization. Gartner predicts that 30% of large enterprises will adopt AIOps by 2023. According to another research, AIOps platform market is expected to grow to $11.02 billion by 2023. Hence, the question larger organizations should ask themselves is not “if” they need to adopt AIOps, but “when.”
How is AIOps Driving Digital Transformation?
Since digital transformation includes cloud adoptions, quick change and implementation of new technologies, it requires a shift in focus. Instead of users struggling with traditional services and performance management strategies and tools, AIOps offers organizations a perfect model to handle digital transformation. It can help your team to manage the speed, scale, and complexity of changes, which are the key challenges of digital transformation.
Here are some essential steps to effective AIOps:
1. Act Fast
Timing is everything in business and hesitation in the adoption of technologies can set you back more than you can imagine. Even if you feel that you aren’t ready to adopt AIOps yet, read about it and familiarize yourself with the vocabulary and capabilities of AIOps. It will help you make an informed decision when it is the right time.
2. Start Small
All in or all out doesn’t necessarily apply to digital transformation. Starting small could actually prove beneficial to your organization. This would mean that you focus on what is practical and achievable. Your initial use cases could include application performance monitoring, dynamic baselining, predictive event management, and event-driven automation.
3. Restructure Your Team
Successful adoption of AIOps might require restructuring the roles of your team. This would ensure that the best resources are used for the right jobs. Also, identify experience gaps and fill those gaps by providing the necessary training.
4. Leverage Available Resources
Your organization might already have data and analytic resources. Since these teams are already skilled in data management, their skill set can be effectively leveraged for AIOps.
5. Increase Proficiency by Developing Core Capabilities
Developing core capabilities such as machine learning, open data access, and big data can prove beneficial. For example, the massive amount of data generated by digital transformation can be overwhelming. Since the AIOps platform must support responsive ad-hoc data exploration and deep queries, developing this capability can also help you build up progress towards the use of AIOps.
6. Track Business Value
Make sure that the value of AIOps is tied to your overall business objective. The key performance indicators must correlate with best practices and should remain measurable. Ensure that your business is able to obtain a complete and referenceable history of such values.
What Is Your Plan of Action?
AIOps might be taking its first steps, but it is what will eventually drive your digital transformation with unmatched speed and stability. Selecting the right use cases might be challenging initially and might require significant process reengineering. Fingent can help you get there. Call us to find out more.
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According to data collected from almost 788 small firms by Fasthosts Internet, it is found that there is a huge difference in terms of adopting new technology in the workplace and finding success through using it.
One out of three firms said that they have failed in improving efficiencies, even after adopting business technologies like smartphones, tablets, and other computer software. The paradox here is that almost half of the small firms in the UK have admitted that they regularly purchase new technologies, even if it is without being certain that they need them.
In order to improve efficiency, it is not enough to merely jump on the bandwagon and adopt technology. You need to know the exact kind of technology your company needs and make sure that it is aligned with your business processes. You definitely need to get yourself acquainted with a lot of information related to technology and understand its relevance in your business, for which you will need the help and advice of IT experts.
The numbers that literally indicate the need for an IT professional
Further into the research conducted by Fasthosts Internet, there are several factors which point to the fact that business enterprises need to seek advice from IT professionals for their technological aspects. Let’s take a look at some of them:
- Up to 35% of firms felt that their new technology purchases led them to work longer hours or failed to improve efficiencies in some way. Around 48% found their new technology to have increased efficiency and lead to “smarter working”.
- About 74% of small companies, that is to say, a vast majority of them, felt that implementing technology did not free up their employees’ work time, which they had hoped to use for raising the organization’s innovation and scope.
- Only 41% of them found their employees to be enjoying using new technology, while about one in five firms said that they employ staff who are frightened of using new technology.
- A large margin of firms, that is about 85% of them, admitted that they are almost never aware of how to use the new technology in the best way, as and when they are introduced.
- Only 1 in 10 firms has sought help from their IT advisor or their technology provider, in the event of being disappointed with a particular part or aspect of their adopted technology.
Off the list of figures, it is also generally found that many firms struggle with the way they buy as well as use technologies in their workspace. Although almost all of them are well aware of the importance and relevance of using technology, a lot of them find that success on using technology is a hit-or-miss situation. For some, it clicks, while for others it doesn’t.
Why does this happen
According to Stephen Holford, Marketing Director of Fasthosts Internet, “Busy business owners can find the time and advice needed to ensure all technology investments are well placed. An inadequate approach to buying and reviewing solutions can lead firms to miss out on the maximum value of technology.”
The major reason for such failures is basically the way technology is researched on by the companies. On the need for technology, companies resort to random research about the kind of technology they need to adopt, often leading them to irrelevant or even misleading information. It is on the basis of this haphazard information that they buy their technology. This results in a large number of firms wasting their money on solutions that they probably don’t even need or simply do not perform well.
What’s worse is that not all of these thoughtless investments are even brought to notice. Only 11% of small firms in the UK, review whether the new technology that they have adopted is working well, each time a new piece or part is introduced. And as mentioned before, not all firms go back to their provider or IT expert on finding that their technology doesn’t work satisfactorily.
What ideally should be one of the first things to do before adopting new technology, that is, seeking the advice of an IT professional, is done by only one in four firms. In effect, only 25% or about a quarter of firms, are doing the right thing.
In order to avoid such failures, business enterprises need to plan technology investments properly and consult IT professionals who know best about the right kind of technology for their business. They need to work closely with suppliers, throughout the purchase.
Once the technology is deployed, businesses need to keep track of its success rate and take necessary steps to overcome shortfalls or errors as and when they occur. They also need to constantly upgrade their knowledge, through advices, case studies, guidelines, and the like.
Have you consulted an IT professional for your business yet? If not, talk to us.