SAP S/4HANA: The Torchbearer in Intelligent Enterprise Journey
In the present digital age with cut-throat competition in every sector, businesses must offer compelling and consistent customer experience and innovative products and services. Your organization will be able to create a superior, personalized, and enriched customer experience only when you leverage intelligent technologies such as SAP S/4HANA.
Intelligent Enterprise can empower organizations to grow faster in an ever-changing digital environment. As your organization battles with an excess of data from various systems, you may feel overwhelmed. You know you need that data to be doing so much more than it is right now because the ability to make decisions based on accurate and appropriate data is critical to gain a competitive edge in today’s dynamic world. With SAP S/4HANA, organizations can use data, people, and enterprise assets in an aggregated manner that best suits their business.
This article explains how SAP S/4HANA can be the torchbearer on your journey towards an Intelligent Enterprise. Before that, let us consider the reasons why you must become an intelligent enterprise.
Top 5 reasons why your company must become an Intelligent Enterprise
An Intelligent Enterprise leverages intelligent technologies to enable the workforce to focus on higher-value outcomes. Here are the top 5 reasons why your company must become an Intelligent Enterprise.
- Allows your organization to be more agile with a clear chance of sustainable growth
- Achieve breakthrough outcomes in redefining the end-to-end customer experience
- Makes your business processes more effective and reliable
- Delivers a step-change in productivity
- Helps your business to stay ahead of the competition
6 capabilities of SAP S/4HANA that will lead your path to becoming an Intelligent Enterprise
All businesses can become intelligent enterprises by transforming their business models to become more flexible, customer-centric, and responsive to market demand. Here are six capabilities of SAP that can help transform your organization into an intelligent enterprise.
1. Intelligent suite
SAP intelligent suite is a carefully curated ensemble of solutions that address challenges faced by different business functions of an enterprise. This suite helps every aspect of your organization, including employees, clients, customer experience, products, supply chain, IT, and more. It also allows stakeholders to take advantage of in-depth business insights. In short, it enables you to have a 360-degree view of your business.
2. Experience management
To understand why things happen, you must understand the thoughts and sentiments of the people involved. Experience management solutions of SAP are aimed to help businesses improve customer, employee, product, and brand experiences. It is a process of monitoring each interaction stakeholders have with an organization in real-time to spot the problems. Experience management solutions provide insights into the thoughts and feelings of your employees, customers, and stakeholders.
3. Business technology platform
SAP’s business technology platform helps modernize business processes and turn data into action. This digital platform makes it easier and quicker for companies to become intelligent enterprises. It offers more options with one unified business-centric platform for data, analytics, and intelligence. Best of all, it supports application development and integration.
4. SAP industry cloud
As a service, the SAP industry cloud enables organizations to undertake application management work while the platform allows users to access data in real-time. SAP cloud is one of the most popular services today. Its key functionalities include analytics, transactions, security, integration, and more. Thus, SAP cloud empowers your business to discover and deploy vertical solutions leading to industry best practices and extend the current business process.
5. Sustainability management
The SAP suite of sustainability management solutions addresses various sustainability needs. It can integrate compliance and safety activities while improving the sustainability performance of an organization. It enables businesses to understand and manage their impact on people and their environment.
6. Business network
Across all industries, businesses have reported disrupted supply chains and effects on day-to-day business operations because of the pandemic. SAP’s business network helps enterprises adjust quickly and responsibly to disruption and fast-changing market demands. It enables companies to reinvent business methodologies with the help of interconnected value chains and flexible networks.
These six capabilities can help your business achieve the best possible results as you embark on the intelligent enterprise journey.
How do you know if you need to become an Intelligent Enterprise?
Answering the following questions will help you understand if you need to embark on the journey to become an intelligent enterprise:
- Is your company focused on customer experience?
- Do you employ an experience management platform to understand all the people involved?
- Does your company leverage intelligent technologies such as ML, AL to provide the agility and speed required for growth?
- Does an SAP cloud platform connect your business process to provide you real-time updates?
If your answer is ‘no’ to any of the questions, you know you need to get on to the path of becoming an intelligent enterprise TODAY.
Are you ready to implement an Intelligent Enterprise strategy?
The intelligent enterprise is a strategy that uses the above technology to turn data into actionable insights. This strategy enables your business to be more agile and increases the opportunity for sustainable growth. An intelligent enterprise is an approach or a strategy that your organization adopts by leveraging SAP S/4HANA. Now that you know what an intelligent enterprise is and how you can leverage SAP S/4HANA to become one, you must think about implementing it for your organization.
Though every industry is different, and the outcomes may vary, a common link across sectors is “customer experience.” Hence, it is vital to remember that the journey to becoming an intelligent enterprise starts with defining your business goals across the organization with the customer experience at the forefront. Once you define your goals, your organization must implement the essential capabilities of SAP S/4HANA at the highest level.
Become an Intelligent Enterprise ASAP
SAP S/4HANA is a vital blueprint to becoming an intelligent enterprise. SAP solutions can empower you to become a leader in your industry. SAP S/4HANA provides you a risk-free approach that allows for a seamless transition into an intelligent enterprise without business disruption.
Fingent offers SAP S/4HANA custom implementation and migration services.
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SAP Intelligent Robotic Process Automation accelerates your move towards Intelligent Enterprise. Redirect your resources to high-value functions with SAP IRPA.
Supercharge your business with SAP Intelligent RPA!
Is it a good time to look toward the future while the world is in the thick of the COVID-19 crisis?
Yes, it is!
Irrevocably, the pandemic has impacted business priorities in far-reaching ways. This global crisis has pushed businesses to pivot on a dime as they respond to changing factors such as customer needs, market, and new priorities. Even companies that were slow to adopt automation have begun leveraging powerhouse processes like Intelligent Robotic Process Automation (IRPA).
Organizations are now using Intelligent RPA to provide faster service to customers, revamp operations for distributing work, and reduce costs during this economic turmoil. Most enterprises are embarking on their automation journey with SAP IRPA. This piece shortlists seven reasons how global IRPA from SAP can enhance business performance and productivity.
What is SAP IRPA?
The SAP IRPA suite is an end-to-end cloud solution of automation tools. The work on IRPA technology began in early 2018. Within two years, SAP managed to become a relevant global RPA player. SAP IRPA provides better integration into the SAP application stack. It uses intelligent bots to automate repetitive manual processes. What makes SAP Intelligent RPA is that it helps businesses stay relevant by providing insights that empower them to make the right decisions.
7 ways SAP IRPA can enhance the performance and productivity of your business
1. Easy integration with SAP applications
Usually, employees will have to spend a lot of time moving from one application to another. This is where intelligent bots come in and address one of the biggest pain-points of employees. It allows them to execute processes over multiple systems, multiple software, and multiple cloud solutions. This way, employees enjoy the ease of data transfer while still accessing numerous applications quickly. Such easy integration improves speed and efficiency while reducing costs.
2. Purchase order follow-up
It is the responsibility of the company to follow-up on a purchase order. This may mean that the business will have to follow-up on numerous occasions, right from the issuance of the purchase order to receipt of goods. However, this does not mean that the process keeps changing with each purchase order. A single SAP report is not capable of addressing all these follow-ups. A user will have to rely on various reports.
SAP IRPA implementation enables a user to quickly generate daily reports on all open purchase orders. By implementing the SAP IRPA tool, a business could make its follow-up system much more efficient. It allows business users to pay attention only to a few cases while the rest could be handled by the SAP IRPA tool.
3. Supplier evaluation
Keeping track of suppliers’ information helps the purchasing department negotiate the best rates. It can also help ensure the timely delivery of material and services. A supplier evaluation could include parameters such as price and delivery of the materials or services, goods receipt, invoice verification, quality, and price changes.
The reports must be run to get the relevant data. Implementing SAP IRPA can help business users export the data to multiple Excel sheets, and run compares to create one report that can then be published weekly. This way, a business will have error-free, real-time data that helps them with the supplier selection process.
4. Workflow monitoring
In every business, transactions happen daily, and workflow failures are common. However, at a crucial time, workflow failures can affect crucial business processes. It would require a workflow support team to run data fixes and restart the workflow.
With SAP IRPA, you can quickly identify the issue and fix it. This process does not require a support ticket, and you can do it regularly. It takes the load off the workflow consultants as they need to be involved only for issues that require code changing.
5. Cost optimization
SAP IRPA can create cost savings by enabling 24/7/365 execution at a fraction of human equivalents’ cost. Using robotic technology proves to be cost-effective and helps businesses cut down operational costs.
The likelihood of human error is higher in routine manual tasks. SAP IRPA can help improve that while saving costs by eliminating the need to repeat a job. This translates into reducing costs incurred by human-error.
6. Maximize business process performance
Bots can learn patterns without explicit training. This capability helps in identifying structured and unstructured data and takes necessary actions automatically. These self-learning bots maximize business process performance.
SAP IRPA can deliver bots that provide human-like interactions with customers. By automating repetitive business processes that need human intervention, digital assistants improve user productivity and efficiency.
7. Interface monitoring
While interfaces help in numerous transactions, they also encounter many failures. Sadly, most users are unaware of an interface failure unless they identify a failed business transaction. This may force a business to depend on support teams to identify and fix the problem to ensure that the business transaction can be completed on time.
However, identifying the problem is a tedious and complicated task that takes a considerable amount of time. Typically, an organization starts monitoring its interface only when a business user realizes that his/her business transaction failed.
A better approach would be to implement SAP IRPA to program interface monitoring that can be done daily. This allows the support team to focus on solving issues before a support ticket is raised.
Why is it essential to choose SAP IRPA now?
Before COVID-19, RPA has played a vital role in delivering digital transformation, driving-up productivity, improving work capacity, and augmenting overall worker satisfaction. During the COVID-19 crisis, RPA enabled businesses to take urgent action to reduce the pandemic’s negative impacts. This allowed companies to turn resources around to ensure business continuity. Moving forward, SAP IRPA will facilitate business continuity and future growth of organizations as they emerge from the current economic downturn.
If you haven’t yet enabled SAP IRPA powerhouse, it’s high time you did! Give us a call and let us help you get on-board ASAP.
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SAP Analytics Cloud: 7 proven ways it can help your business
From manufacturing to marketing, businesses worldwide face unforeseen challenges as they continue to meet the impact of the COVID-19 pandemic. Many organizations are accelerating digital transformation, establishing variable cost structures, and implementing agile operations to emerge from the pandemic stronger.
While most companies believe that the pandemic will negatively impact their business, some businesses feel that the consequences will be short-term. Although most firms have been affected by the pandemic, a survey shows that two-thirds of micro firms are severely affected by the crisis than 42% of the large companies.
Amidst this uncertainty, companies must consider how the pandemic’s continuation or return in different regions will impact their recovery strategies. Businesses must face this uncertainty by reassessing assumptions, re-evaluating scenarios, and strengthening their ability to respond.
Read more: 11 Practices Followed by Leaders to Build Resilience and Ensure Rapid Business Recovery
Simply put, now is the time for businesses to focus on supporting critical areas of their business that will help them stay relevant in the new environment and plan new strategies for what’s next.
Critical areas for businesses to focus presently
- Operations and supply chain
- Strategy and branding
- Tax, trade, and regulatory
- Crisis management and response
What can businesses do?
- Leverage their crisis management team to focus on efforts in the wake of the crisis.
- Shift your focus on bringing back employees to work, assess your company’s response efforts to date, and evaluate areas for real-time course corrections.
- Use the insights the crisis has provided to help chalk out better strategies and capitalize on the opportunity for transformation.
SAP Analytics Cloud has changed the way businesses plan their strategies. It is a robust, agile analytics platform that helps firms arrive at faster and improved business decisions. Moreover, it delivers insights that can be used for enhanced decision-making and optimize resources across all processes.
Combining our functional and industry expertise with SAP Analytics Cloud, Fingent delivers analytics solutions that drive your competitive advantage, reduce costs, and increase revenue.
What is SAP Analytics Cloud?
SAP Analytics Cloud or SAC is one of the best SaaS solutions that combines all the functionalities such as planning, predictive, business intelligence, and more in one user interface. It helps save time and effort while making improved decisions.
SAP Analytics Cloud comes in two modes: Private and Public. As the name suggests, the Private edition hosts only one customer while the Public edition offers multi-tenancy. Also, cost-wise, the public edition is less expensive than the private edition.
Also read: Fingent offers e-Invoicing integration for SAP ERP users in India – Stay compliant with GST India e-Invoicing
Top 7 business challenges solved by SAP Analytics Cloud
1. Planning and consolidating financial strategy in one solution
SAP Analytics Cloud puts together- planning, predictive, Business Intelligence, and augmented analytics competencies into a simple cloud environment that allows you to consolidate your finances, expenses, and revenues at a single source across your whole organization.
2. Discovering useful insights
SAP Analytics Cloud joins hands with machine learning and augmented analytics to help convert insights that deliver value across your business.
Augmented Analytics allows you to explore your data automatically, discover cycles and trends, and identify possible ways to effectively chalk-out your expenses and cost plans. These intelligent insights can be turned into an actionable plan using a personal sandbox environment that helps visualize your performance metrics and simulate potential budget outcomes.
3. Aligning plans across your business
There’s no denying that financial and operational planning is a must when working with multiple teams and stakeholders. SAP Analytics Cloud helps you make smart decisions. It comprises several collaborative enterprise planning tools that allow you to link and align your expense and cost plans across departments such as HR, sales, finance, marketing, IT, and supply chain in real-time. These benefits eliminate the need for sending out unnecessary emails enclosed with irrelevant plans and avoid collaborating without context.
SAP Analytics Cloud allows you to create and assign tasks with the calendar, communicate with your team in real-time with the discussion panel, and collaborate directly on your plans with the data point commenting tool.
4. Improving planning cycles with predictive analysis
Gone are the days of the tedious manual building of your expense forecasts. SAP Analytics Cloud includes exceptional machine learning and predictive analysis technology that can help you build accurate expenses and cost plans much faster.
You can use the predictive features to automate baseline expense planning forecasts based on previous data. You can then monitor plan attainment with real-time, up-to-date predictive forecasts. Its accuracy indicators enable data analysts (without any technical knowledge) to trust the data-driven predictions before including them into their planning process directly.
5. Enhancing strategic business decisions
With SAP Analytics Cloud machine learning technology, you can convert insight into action within seconds. Automated technology helps you avoid agenda-driven and biased decision-making as it provides you with insights that drive your business.
- Search to Insight – Natural language query generates visualizations to answer your questions instantly. Machine learning technology provides you with important trends quickly.
- Smart Insights – Machine learning technology helps you save time and focus more on high-value activities by allowing you to understand the significant contributors of data points without the need to pivot your data manually.
- Smart Discovery – This allows you to identify key influencers and relationships in your data to help you understand how business factors influence performance. Also, it can detect anomalies and help you take corrective measures. With machine learning projection, anyone can simulate the impact of strategic business decisions.
Case study: Automated Integration between SAP SuccessFactors-Employee Central and SAP S/4HANA – Find how Fingent helped the customer gain real-time insights for improved decision-making
6. Data modeling
SAP Analytics Cloud helps you plan and build the right model where your data is stored efficiently. With this end-to-end solution, you can immediately take action and start planning. The data modeling feature allows you to prepare your data for analysis. “Models” and “Stories” are the two key components of SAP Analytics Cloud’s BI function. Models allow you to enhance your data by cleansing, wrangling, establishing hierarchies, defining rules and conditions, and adding formulas. Stories give life to your data by letting you visualize your information through charts and graphs, which will help you gain valuable business insights.
7. End-to-end industry dashboards
SAP Analytics Cloud offers business content packages tailored to individual analytic scenarios. Each package entails aesthetically built dashboards, stories, and data models carefully designed for specific lines of business and end-to-end business scenarios. Also known as Analytics Content Network, this business content library offers tried and tested best practices for leveraging your available data and accelerating your go-live. The content network is customized to work with existing SAP data sources such as SAP S/4HANA or SAP C/4HANA.
Today, businesses need to forecast changes ahead of time. SAP Analytics Cloud helps to anticipate and plan for the impact of the crisis on business. How a business responds to challenging situations determines its strength and potential to recover.
Fingent is an SAP Silver Partner. With our expertise in cloud computing and SAP services, we can support you through this critical time and help stabilize your business operations and strategize for the future. Get in touch with our expert to discuss your requirements.
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How SAP S/4HANA Helps CFOs to Overcome The Slump and Steer Business Forward!
Unpredictable times such as these call for an “anytime, anywhere” finance function, and CFOs are expected to take the lead in accelerating strategic growth across the enterprise. Therefore, suddenly the CFOs found their organizations in a firefighting mode: gauging risks, preserving cash, and rapidly revising all financial plans and forecasting for the next month, quarter, and year. At this point, most CFOs found technology to be a key driver for improving transparency and efficiency. SAP S/4HANA is ‘the’ technology that supports the evolution of the finance function today and into the future.
However, this journey is not easy. Companies must develop a business case for SAP S/4HANA that will support their strategic vision. By leveraging the right finance technology innovations and partnering with a trusted SAP solutions provider, companies can maintain global regulatory compliance and engage in efficient finance processes.
Technology assists CFOs to control accounting and tax standards and engage with the business to jointly drive value. Having said that, technological trends that have been sitting in incubation mode have now emerged as real working models. This article discusses how SAP S/4HANA can leverage the CFO’s vision of becoming a value creation role model for the business.
Typical challenges for the CFO’s vision
Most often, a CFO’s agenda is held back by their organization’s complex technology landscape. This often renders efficient closing and reporting impossible within expected timelines. Such cumbersome systems hamper the management of working capital while making it difficult for finance departments to obtain reliable figures for profit and loss or forecasted budgets.
Perhaps you find yourself in this situation: At the end of the month, you find that you could not meet the deadline for the period closure. To make matters worse, mistakes made during the month must be rectified, data from different systems must be imported randomly into an Excel sheet. That is not all! All this information must be manipulated into a decent report. You take a breath that eventually it all worked well. However, the same thing happens the next month, and this pattern keeps repeating itself month after month. That stress peaks by the year-end. Amidst all this chaos, you are left with little time to proactively steer the company based on those figures. You may wonder, is all this financial data gathering purely an obligation just to satisfy auditors?
Companies can gain much profit by keeping admin up-to-date and proactively adjusting the business based on current financial data. That is the biggest advantage SAP S/4HANA provides. It gives the reins of business into your control.
Three focus areas where CFOs can gain more control with SAP S/4HANA
1. Control system landscape
As a CFO, you must deal with various financial systems and programs that contain your financial data. All financial data must be collected continuously and loaded into a reporting tool. Apart from this, data must also be entered into an Excel program. Such a fragmented landscape with a jumbled interface leads to errors, data duplication, and the probability of inconsistent data. This translates into enormous amounts of wasted money and time. Replacing this complex structure with an integrated system saves a lot of time and money. SAP S/4HANA provides CFOs a simplified landscape that leads to more control.
Read more about our Case Study: How Fingent successfully automated the integration between SAP SuccessFactors and SAP S/4HANA. Click here to download!
2. Control over processes
Fragmented processes lead to many errors and waste much time. However, once your system landscape is integrated, you will be able to optimize your processes. This will save time, which you can use to proactively manage the company with critical decision making based on your current financial data. This is where SAP S/4HANA finds value. It offers possibilities to automate and integrate processes. It allows you to add smart KPIs. This, in turn, helps you decide which areas need your attention and avoid those that are less important.
3. Control transactions
Entering data several times on different screens and in various steps leads to incomplete data. Most often, no valuable information can be retrieved from such a system. Nevertheless, S/4HANA can ensure that the transactions are carried out correctly. This will keep the data informative and up to date.
How S/4HANA can transform the landscape to help embrace a CFO’s vision
The challenges faced by CFOs and finance professionals today are complicated, but S/4HANA can simplify them. CFOs can seamlessly unify their information landscape to remove gaps and ease pain-points by leveraging the in-memory data and processing capabilities of SAP S/4HANA architecture, and cloud deployment scenarios.
Instead of grappling with disparate pieces, this approach enables CFOs and financial professionals to see a holistic real-time view that encompasses all operational data sets and analysis capabilities within a single unified architecture.
What is the impact of SAP S/4HANA on CFOs?
SAP S/4HANA improves access to information, and the ability to manipulate that information. Additionally, it can dramatically improve the real-time analytics performance. Thus, with the help of SAP S/4HANA, CFOs have more power to show the management board what they can achieve.
Empowered with SAP S/4HANA, CFOs know that they can respond impromptu to the management board’s questions. With that power, they can just tap for details and input from the live business. Usually, the management board fires off questions after the CFO delivers the company report. Such questions could be linked to newly acquired subsidiaries or similar activities. SAP S/4HANA gives CFOs instant access to all data and processes of the company. Thus, a CFO is now able to include outcomes of the newly acquired business. Also, SAP S/4HANA allows you to model the efficient integration of identical operations and product hierarchies. This allows CFOs to join key drivers in their simulation model with new business planning and get instant combined results. In turn, it will help board members to figure out the impact of global cash flows and financial position.
CFOs can pull real-time cash and liquidity data of all business systems. With the analytics in SAP S/4HANA, they can advise the board confidently if the venture would be profitable. Evidently, CFOs do more than just crunching figures. They give the board a preview of what the business could look like after a merger or with an investment. To that end, SAP S/4HANA enables CFOs and financial professionals to predict potential market growth in addition to current operations.
How can SAP S/4HANA help CFOs achieve their prime objectives in an agile manner?
1. Financial planning, data processing, and analysis
Proper financial planning is a strategic objective for organic business growth. However, proper financial planning depends on the availability of financial data for profitable growth. Financial planning must be aligned with the growth strategies of the organization. It must be analyzed to explore new products, channels, and markets. With an embedded BPC solution for planning, SAP S/4HANA provides agility, flexibility, and accuracy in the planning process. Since it is available in the enterprise core system, no time is wasted in data loads and data reconciliation. It makes previous years actuals available for making plans. Financial data can be churned easily to simulate various growth strategies and help the organization make informed decisions.
2. Support corporate growth
Businesses expect CFOs to support them in driving growth strategies, both organic and inorganic growth. Mergers, acquisitions, and decisions to expand business in various geographies play an important role in growth strategies. To that end, SAP S/4HANA provides real-time financial reporting that reduces the time-consuming reconciliation process. This results in a quick closing. Since it is supported by analytical dashboards with simulations, it can help CFOs make strategic decisions with accuracy and agility.
3. Gain a competitive advantage
CFOs want to keep an eye on regulatory changes and changing domestic and international economic conditions because it gives an opportunity to drive competitive advantage. They can do this with the support of SAP S/4HANA. Since it is an innovation platform it can help CFOs to reimagine and reinvent their processes. Thus, it can bring agility to their decision making.
SAP S/4HANA upholds agility and accuracy of financial information
An ongoing concern for CFOs is the lack of agility in getting financial reporting. Additionally, manual data reconciliation results in inaccurate data. However, SAP S/4HANA provides financial reports in real-time. Its universal journal feature brings in simplicity and flexibility. Since it allows you to store data in a single table, slicing and dicing the data is made easy. This makes reporting at multiple dimensions simple and real-time.
Most CFOs realize that managing evolving technology such as SAP S/4HANA is not just about streamlining operations. It is also essential for managing fraud detection, regulation, and compliance. Compliance requirements have become stringent globally. SAP S/4HANA provides a comprehensive solution for fraud and risk management.
Laser focus on your core competency
CFOs and finance professionals do not view themselves as bookkeepers. They are business outcome-focused leaders and business partners who are stewards of the company’s profit and resources. They are innovators and strategists. CFOs are those who can overcome economic uncertainty and use financial data for growth. Hence, they must be trusted advisors to the management board while overseeing the job of managing cost and profitability. In short, a CFO must be a multitasker! SAP S/4HANA provides the platform and tools for efficient multitasking. It supercharges a CFO’s vision of becoming a value creation role-model for the business.
As CFOs grapple with new disruptive business models, SAP S/4HANA Finance can help them in their decision-making process at a tactical and strategic level. Being an SAP Silver Partner, we are helping CFOs to gain new insights and reliably enable key decisions.
Talk to an expert to understand how we can enhance your organization’s ability to pivot quickly and adapt to dynamic business scenarios.
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SAP Commerce Cloud: The Path to Delivering an Omnichannel Experience
The accessibility of the internet and various commerce solutions have broken boundaries to open up a global market. As a result, many businesses are looking for e-commerce solutions that are flexible, scalable, and provide highly targeted customer experiences across multiple touchpoints. Enter- SAP Commerce Cloud (formerly known as SAP Hybris Commerce).
What is SAP Commerce Cloud
SAP Commerce Cloud connects the dots in a comprehensive commerce portfolio integrating all digital and physical activities of the customer, creating a smoother and more personalized shopping experience. SAP Commerce Cloud is one of the five key components of the SAP C/4 HANA suite. SAP Commerce Cloud, together with SAP Marketing Cloud, SAP Sales Cloud, SAP Service Cloud, and SAP Customer Data Cloud form the entire CRM environment.
SAP Hybris Commerce was renamed to SAP Commerce Cloud since SAP shifted their technology from proprietary infrastructure to the cloud. SAP Commerce Cloud uses an open-source Kubernetes technology and runs on the Microsoft Azure Hyperscale platform.
Features of SAP Commerce Cloud
- Omni-channel Storefront – gives your customers a consistent view of your contents or end-products across all their devices – PC, smartphones, or tablets. Today, customers interact with a brand both online and offline before considering to purchase an item.
- Personalization – You can improve the average order value and augment gains by providing tailored content, based on the shopper’s behavior and buying history. SAP Commerce Cloud allows you to segment customers and provides relevant product recommendations based on preferences.
- Order Management – Managing global market channels lead to complexities, data fragmentation, and high costs, making order management a challenge for companies. SAP Commerce Cloud solutions can support any B2B, B2C, or B2B2C go-to-market strategy through a single commerce platform and simplify the process. You can have a single view of inventory, shipping, and returns throughout the organization thus streamlining order management. Customers can have complete flexibility without cluttering stock levels.
- Real-time Customer Support – The Assisted Service mode in Cloud Commerce helps you offer real-time sales support from your business website directly. If the customer gets stuck during an online purchase or needs help at a retail store, the Assisted Service mode immediately connects them to customer support to help them complete their purchase or answer questions. The customer service representatives get a complete view of the profile of the customer complete with their purchase history, preferences, and so on.
- Accelerators – The SAP Commerce Cloud provides industry accelerators that can address the unique requirements of your industry. SAP Commerce Cloud offers cross-industry accelerators for B2C and B2B sectors, accelerators that are specific to the Chinese market, and several specific accelerators for Telco and media, financial services, travel, and citizen engagement.
Related Reading: SAP Preconfigured Solutions Boost Efficiency Among Industries
Integrations offered by SAP Commerce Cloud
In order to ensure the best customer experience, your commerce solution needs to be integrated with the other solutions in your ecosystem. While this can be complex and time-consuming, the prebuilt integrations offered by SAP Commerce Cloud help simplify and unlock efficiencies of this process. SAP Cloud Platform Integration service eases integration by using publicly available APIs and by using industry-standard protocols for managing data transfer.
Related Reading: SAP Focused Industry Templates & Automation Solutions
SAP Commerce Cloud offers pre-built integrations with SAP S/4 HANA, SAP Marketing Cloud, SAP Service Cloud, SAP Customer Data Cloud, and SAP Sales Cloud portfolios, services from third-party providers, and various other solutions. These pre-built integrations permit end-to-end process management with the SAP Cloud Platform. SAP Cloud Platform integrates the master data with business processes to create a single source of truth. It thus prevents the complexities arising due to siloed data. What’s more, the intuitive user interface gives control to your system administrators to manage data with transparency.
Related Reading: SAP S/4HANA: Redefining End-To-End Solution
Benefits of SAP Commerce Cloud
- Rapid onboarding by providing quick access to development, staging, and production environments
- Many self-service features that give you the power to control the working of your commerce solutions in the cloud.
- With the cloud-native capabilities, you also gain access to the latest releases and upgrade packages, code checks, and quality gates.
- The SAP Cloud Platform Extension Factory allows extension and integration of microservices without affecting the core application
- You can augment your market reach and organize data through marketplaces, search, social, and marketing channels.
- The platform is highly scalable and can easily handle your traffic peaks. In other words, it grows with your business.
- You get automatic weekly full database backups and hourly incremental backups.
The SAP Commerce Cloud is a hyper scalable, flexible, and high-speed omnichannel commerce solution that is delivered through a SaaS model. You can exploit the efficiency and speed of the cloud by using SAP’s shared cloud infrastructure. You end up having nominal IT costs, you don’t have to maintain servers, and to top it all you have the world-class data security that SAP provides. So why not make the move (if not already done)? Fingent can help streamline last-mile delivery and improve a number of business processes. Our team of specialists can help you successfully deploy SAP Commerce Cloud and become a truly global digital business. Contact us today.
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Transforming Healthcare with Predictive Analytics powered by SAP HANA
Predictive analysis has been helping businesses like Uber, Amazon, and Netflix to best serve their customers. They use it to predict what shows viewers would like to watch or what items they’d like to buy. It’s altogether a different story when it comes to healthcare.
The stakes are higher when you recommend care based on predictive analysis. That’s why many healthcare organizations prefer prescriptive analytics over predictive analytics even now. However, the rewards are potentially much greater if organizations buy into this risk balance and ensure that predictive analytics is incorporated in an appropriate way to deal with the complex operations of a healthcare organization.
The Healthcare Data Challenge
Healthcare data doubles every three years and the $7 trillion industry is unable to keep up with the staggering rate at which information is produced. The ever-increasing medical data generated/ collected in real-time from numerous medical records, clinical trials, research, personal fitness bands, wearables, implanted devices, sensors, and health apps will be equivalent to 300 million books. That means the average person is likely to generate more than 1 million gigabytes of health-related data in their lifetime (source: IBM Research).
Related Reading: 5 Ways Big Data is Changing the Healthcare Industry
So, we require smart tools to use these massive data efficiently and derive clinically actionable results from them. While treating patients, we need to gain insights faster to provide specifically tailored treatments that are based on biological, genetic, and physical information.
SAP HANA Helps Unlock Massive Health Data
SAP HANA is the platform that integrates disparate and fragmented biological, clinical, and lifestyle datasets, helping users to analyze them and gain insights from them. SAP HANA enables users to conduct predictive analysis to examine and identify patterns across healthy as well as patient populations.
Predictive analytics powered by SAP HANA combines the depth and speed of in-memory analytics with the potential of native predictive algorithms to process huge amounts of healthcare data on a real-time basis. In industries such as healthcare, most of the data is unstructured. Whether you use Enterprise systems, data warehouses, data marts, spreadsheets or Hadoop environments, Predictive Analytics solutions from SAP HANA combines both structured and unstructured datasets from any source.
Leveraging SAP predictive analysis for visualization, R’s extensive library of statistical and data mining techniques, and SAP HANA predictive analytic library, data scientists get everything they need to predict the future in real-time. For instance, you’ll be able to predict the “patient footfall” in a hospital in a given period of time. Once you have the expected number of patients walking in, you can easily make arrangements to meet their needs like adjusting the bed capacity, maintaining stocks of critical protective devices, medicines, and so on. These proactive decisions can be extremely helpful in the current COVID-19 crisis situation.
Related Reading: Data Mining and Predictive Analytics: Know The Difference
Implementing SAP HANA Solutions in Healthcare
Does this sound too futuristic and hard to deploy?
Well, you’ll be pleased to know that using SAP HANA for Predictive Analytics is also easy. You just have to use a drag and drop visual interface for data selection, preparation, and processing. You can create models by using native predictive algorithms as well as algorithms from R. So it’s not only for the experts. With SAP BusinessObjects and business intelligence integration, you can unlock predictive insights. Moreover, the stunning and advanced visualizations help to reveal valuable, hidden insights. The Mitsui Knowledge Industry has successfully used SAP Predictive Analytics to provide a one-stop-shop for genomic data analysis of cancer patients and support personalized therapeutics.
Today, global healthcare industry experts are moving away from the one-size-fits-all approach. Personalized and preventive medicine is taking the center stage so that the right patient gets the right treatment at the right time. This, in turn, paves the way towards improved clinical outcomes and cost savings. Genomic research is gaining importance as it not only helps predict the signs of diseases even before they occur but also helps learn their physiologies. This can enable healthcare providers to determine the treatment plan on an individual basis thus greatly improving the efficiency and standard of healthcare.
However, the challenge is to store the growing data. Only the genetic sequencing data would amount to approximately 5PB for 6 billion humans on the planet! Analyzing and interpreting this data is another challenge. Using SAP HANA researchers can analyze this data almost instantaneously. What once took 48 hours to analyze now takes only a few minutes with SAP HANA. This ultimately means a faster and precise diagnosis, better care, and fewer visits to the hospital.
With SAP HANA, medical researchers and clinicians can integrate genomic data with clinical data to find associations with genetic markers and certain types of diseases. Once a doctor accesses this data in real-time, he can provide personalized treatment that is specific to certain genetic markers of the patient.
Uncover hidden trends, take proactive actions, conduct new research on pharmaceuticals, and plan for future needs with Predictive Analytics from SAP. Fingent’s SAP experts help you take advantage of your SAP investments. Talk to us to know more.
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Today’s organizations require flexible ERP solutions for capturing new growth opportunities and embracing new business processes and models that allow them to reap the benefits of digital transformation. Faster adoption of intelligent technologies has become the new norm as organizations have increasingly started to look at their business from an integrated “end-to-end” perspective.
The end-to-end implementation helps ensure efficiency in terms of cost, performance, compliance, and insights through which process owners can improve the quality of service and speed up the execution time. Companies can become more agile, make faster acquisitions, meet high-level business objectives, and streamline processes by implementing the end-to-end process. It enables businesses to visualize duplicate efforts and eliminate them quickly.
Related Reading: Unlock the Potential of Intelligent Enterprise with SAP Leonardo
This article discusses how SAP S/4HANA can transform your end-to-end business process for enhanced efficiency.
What is an end-to-end business process?
An end-to-end business process is a process that is capable of addressing all your business requirements and processes in one centralized hub. It is a complete process cycle including all its various phases like project kick-off meeting, gap analysis, blueprint, realization, finalization, go-live, and after support.
In simple terms, the end-to-end business process starts with a customer’s request and ends with the successful fulfillment of that request. For businesses such as trading or manufacturing, end-to-end software has tools that can manage eCommerce, process orders, control stock, and manage warehouse and accounts.
It provides businesses with all the necessary components while managing the installation, integration, and maintenance of the process. The end-to-end process ensures that a business enterprise gets everything they need to function effectively. It can help minimize software costs as well as operational costs.
How S/4HANA transforms the end-to-end business process?
Since its launch in February 2017, SAP S/4HANA has been used extensively to provide “next-generation intelligent ERP”, enabling businesses to achieve digital transformation. With its three pillars, digital assistant, machine learning, and predictive analytics, S/4 is all set to transform the end-to-end business process.
Here are some ways how S/4 can transform end-to-end business processes:
1. Automation with intelligence
The ever-changing business infrastructure requires integrated, mission-critical, end-to-end processes. The intelligent ERP in the S/4 cloud caters to that very need. By further automating the process, it allows businesses to become more intelligent and agile. S/4 end-to-end processes are designed to work without interruption, thus improving agility. Since the cloud uses real-time embedded analytics, the processes function intelligently and automatically with nominal user input.
2. A game-changer
As the next-generation business suite, S/4 is designed to redefine how enterprise software creates value across industries with real-time insight. It also personalizes the user experience regardless of the device in use and eliminates batch processing by running end-to-end business processes at unprecedented speeds. The icing on the cake is that it can connect to IoT, Big Data, business, and social networks in real-time to create endless possibilities.
3. S/4 enables digitization
SAP S/4HANA is a business suite designed to help enterprises run uncomplicated end-to-end processes in today’s digital and networked world. Since S/4 can be deployed in the cloud or on-premise, it can drive instant value across lines of business with ultimate simplicity. It provides a guided configuration with the goals and value-realization plans for digitization activities that are part of the end-to-end implementation.
Related Reading: Create Intelligent Organizations with SAP Model Company
4. One system
With S/4 in place, employees do not have to spend time learning multiple systems. This ensures that the end-to-end process can be up and running as soon as possible. It minimizes disruption and results in a faster return.
5. Competitive edge
The source-to-pay solution is a decisive end-to-end process, which can improve the performance of an organization. This strategy covers the entire process starting from spend management through to accounts payable. By integrating SAP S/4HANA into source-to-pay, businesses can make better-informed decisions that translate into positive business impact and greater efficiency and productivity. Thus, streamlined source-to-pay processes give a competitive edge to businesses by helping them make intelligent procurement decisions.
Transform your business with S/4 for enhanced efficiency
Managing the end-to-end process can be challenging, but SAP S/4HANA can help businesses to stay ahead of the game by helping their customers to gain the most value through such interconnected processes.
By implementing S/4, businesses can experience greater automation to drive accuracy, efficiency, and better streamlined end-to-end processes. It can not only reduce time spent and risk of human errors but can also enhance data security. SAP S/4HANA can integrate strategy, process, procedures and policies, people, and technology into one cohesive effort ensuring that the organization is process-driven.
As discussed earlier, SAP S/4HANA is key to integrating end-to-end solutions into your business. To find tips on how you can seamlessly transition to SAP S/4HANA, click here.
If you are ready to get your business on to this revolutionary business suite, get in touch with us.