About Client

AFCO (Alex C Fergusson LLC) is one of largest service process management partner headquartered at Pennsylvania. It provides expertise in process and equipment solutions and hands-on support throughout all areas of cleaning, sanitization, water management, food manufacturing and food safety.
AFCO needed a quicker way to administer their services that enabled them to efficiently monitor creation and administration of different user roles and management of Audit work-orders (creation, deletion, editing and assignment) for itself and its clients. They also wanted to replace their current mobile application with a better Android application for the field representatives to increase audit efficiencies.

Fingent’s approach

Fingent deployed the ReachOut suite of Products to answer AFCO’s challenges. ReachOut helps organizations engage with customers, manage field agents, execute work orders, along with performing audit and compliance assignments. ReachOut helps plan, organize, structure and analyze data, as well as, execute projects and processes efficiently, with its separate industry specific modules.
The audit and compliance module of the ReachOut suite was used for this project because of its high relevancy and applicability in client’s business scenario. Slightly customizing the ReachOut solution, with a website and mobile application, AFCO could create, edit, and assign audit and compliance work orders to agents and track their progress. AFCO allowed easy and efficient audits and work order management for AFCO across its service operations.

GPS enabled tracking for users to locate field agents and vendors, and provision to send location information to agents.

Allows tracking compliance history and previous audit results.

Real-time notifications for field agents in their mobile.

Monitor and control administration of different user roles and work order management.

Assign and notify audit work-orders to field agents.

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