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About Client

Easa Saleh Al Gurg Group LLC (ESAG) is one of the leading business houses in the UAE with interests across multiple domains including retail, building and construction, industrial, real estate, and joint ventures. With a large number of field service personnel and end customers, they wanted to optimize their field services management by leveraging mobility.

Fingent’s Solution

Fingent developed three role-based custom mobile applications to solve the issues faced by the customer, their field service engineers, and their end users. By integrating these mobile applications to the customer’s SAP workflow, we helped them optimize and track their field service management, thereby reducing customer’s TAT and manual processes.

New work order notification.

Review & assign work orders to field techs.

Geo-coordinates system to track nearest field techs.

Accept/ decline/ postpone/ track work order status.

Create purchase orders and issue goods receipt.

Gather user feedback instantly.

Periodic Asset Inspection.

Check-in Check-out Inspection.

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