About Client

PricewaterhouseCoopers (PwC) is a multinational professional services network headquartered in London, United Kingdom spread over 157 countries with more than 208,100 employees. It is the largest professional services firm in the world, and is one of the Big Four auditors, along with Deloitte, EY and KPMG. PwC Australia, was the team that Fingent had developed the app for.

Fingent’s approach

PwC used to manage its corporate ticket inventory with an exhausting mix of spreadsheets, service request emails, follow-up calls and even visits to IT department. Employees spent a lot of their time and effort on multiple service request emails and waiting for request approvals.

Fingent analysed PwC’s challenges to develop a smart ticketing system that was built with an emphasis on usability. The internal ticketing application helps employees to raise, manage and view tickets for internal IT issues, access these issues, view admin related cases, queries and any request that they have. The app enabled the IT department of PwC to respond effectively and uniformly to various requests from its employees, consolidate services, automate processes related to those services and better measure operational results.

Users can log 2 kinds of tickets: Standard & Folder Access ticket

View and search ticket details and status

Push notifications depending on settings configured

Dashboard Menu

iOS porting

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