Xorcom - Improving Customer Support and Engagement

We developed a mobile app to assist Xorcom’s customers in identifying the warranty status of their products and request for support whenever required


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United States, Canada

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Drupal, PHP, LAMP, XML, AJAX, Javascript, Apache, CSS3, Media-queries, JSON, XML, REST API

web based application

About the Customer

Xorcom, established in 2004, designs and manufactures business telephony solutions that support both traditional PSTN and VoIP communication. Xorcom wanted an easy process wherein users can get information regarding the product.

Fingent’s Solution

Fingent understood Xorcom’s customer behavior and planned to deploy a mobile-based web application. The application will enable users to quickly get the necessary product details right on their mobile phones. Keeping this in mind, Fingent developed a mobile site for Xorcom that helped its customers to identify the warranty status of their products and request for support where needed.

mobile application

How we helped our client

customer support

Request Support

Get product and warranty details

Track products

“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”

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