Company
Fingent
Region
New York, US
Industry
Software Development Services
Technologies
React JS, IBM Watson, Odoo ERP, PostGRES DB
Requirement
We realized that our PeopleOps team can minimize their workplace struggles using an AI-powered virtual assistant. We wanted to automate FAQs and improve the HR team’s ability to handle more complex questions and circumstances.
Challenges
Our HR Team was pressed to transform their service delivery model. They were spending a lot of time on routine, repetitive, and transactional tasks at the expense of more strategic activities. This increased their frustration due to overwork, inefficacy, and low morale.
Result
MUSA has improved our HR team’s response time and has minimized their workload considerably. The Virtual Assistant provides instant and accurate responses to common queries, and shares analytics and reports needed for crucial evaluations.
Download Case Study
