SAP Customer Experience Solutions
Elevate your business processes and meet your customer expectations with SAP CX solutions.
Why Choose Fingent for Your SAP CX Management?
How can you understand your customers better at each step of their journey and make the right connections across all touchpoints? The more you know your customer, the better you can differentiate and grow your business by delivering exceptional customer experiences.
At Fingent, we help you deliver a unified customer experience across all channels by leveraging SAP Customer Experience solutions. Right from the first contact a customer has with your company to the point when they choose to buy from you, we help you integrate various solutions for marketing, sales, and customer relationship management.
Building Success Over 18 years
95.3%
Net Promoter Score
96.0%
Quality of Service
95.5%
Time to Market
94.6%
Cost-Effectiveness
97.6%
Willingness to Recommend
Our Clients
Customer Testimonials
The entire engagement was completely transparent and very systematic. It’s been an exceptional working experience.
Their team is completely committed to our success as a client, and they do that with their dynamic team.
Principal, Substantive Solutions
They’ve also been great at meeting the needs of our timeframe versus theirs.
They go above and beyond what the typical developer interaction would be.
CTO, Be Strong
They were highly responsive to our needs.
We found their project management solid.
CEO, Geosure Global
Reviews from engineers testify that their code was consistently solid and comprehensively documented.
I have been very pleased with Fingent Corporation’s user experience and design capabilities.
Director, Reese News Lab
The agency’s reliability, diverse resources, and solid communication made them a successful partner for over a decade.
Through our involvement with Fingent Corporation, we’ve been able to cut our quality control costs by about 70 percent for the current year.
CIO,Five Brothers
Our SAP Customer Experience Services
SAP C/4HANA
SAP Hybris
Customer Relationship Management
Experience and Engagement
SAP C/4HANA
SAP C/4HANA is a suite of five industry-leading cloud solutions including SAP Marketing Cloud, SAP Sales Cloud, SAP Commerce Cloud, SAP Service Cloud, and SAP Customer Data Cloud. We help you integrate and customize C/4 HANA solutions for winning a loyal customer base that increases your efficiency and reduces the risks and costs involved in your business.
SAP Hybris
Hybris is a group of products from SAP designed to provide end to end customer engagement experience. It involves distinct products for commerce, billing, sales, customer service, and marketing. Empowering your business with Hybris products, we help your organization in cutting costs, saving time, reducing complexity, and enhancing your customer experience.
Customer Relationship Management
A modern CRM automates and integrates most of your customer-facing activities. Be it sales, marketing, customer service, or e-commerce, Fingent helps you integrate the powerful solutions in the SAP CRM suite to improve your analytics, personalization, collaboration, visibility, and other aspects. Get deeper insights into your business with our SAP CX and CRM solutions.
Experience and Engagement
Analyzing your current and future state of business and technology, we deliver solutions across the SAP stack to elevate your customer experience beyond realms. Our goal is to help you with intelligent customer engagement and intelligent experience management that can innovate your product value chains and transform your business with the help of powerful data insights.
Our Featured SAP Customer Experience Stories
With our knowledge and experience in implementing SAP solutions for businesses, we assist in every aspect of business management by providing a complete view of the customer and effortlessly rendering advanced customer experiences.
FAQs
SAP C/4HANA is a cloud-based customer experience and e-commerce platform. It’s an umbrella term for SAP’s solutions in the customer experience field. The C/4HANA portfolio consists of five solutions: SAP Marketing Cloud, SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, and SAP Customer Data Cloud.
Experience Management (XM) is the process of monitoring every interaction stakeholders have with a company in real-time to identify scope for improvement. SAP came out with experience management software in 2019 after completing the acquisition of Qualtrics, a US-based experience management software provider. SAP experience management allows businesses to combine X-data (Experience data) with O-data (Operational Data) to make sure that every business data is based on both facts and intangibles.
SAP S/4HANA is SAP’s Next-Generation ERP Software. SAP C/4HANA is SAP’s in-memory customer experience (CX) suite.
SAP Customer Experience integrates various solutions for marketing, sales, retail, and CRM. Its purpose is to create a solution that businesses can use to offer their customers the best possible service throughout the entire engagement.
SAP CRM is part of the SAP business suite. It enables organizations to stay connected with their customers. SAP’s CRM functionality allows you to automate and integrate your customer-facing activities: sales, marketing, customer service, and e-commerce. By collecting all customer data into one place, CRM allows you to deliver more personally tailored engagements to your customers.
Hybris is a leading e-commerce and product content management software provider acquired by SAP in 2013. Hybris is a group of products that provides end to end customer engagement experience in e-commerce. The SAP Hybris Product family contains distinct products such as Hybris Commerce, Hybris Revenue or Billing, Hybris Cloud for Customer for Sales, Hybris Cloud for Customer for Service, and Hybris Marketing. Each of these can be integrated with other backend solutions from SAP to accomplish end-to-end customer engagement experience.
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