Intuitive Mobile App Enhancing Customer Experience in Car Rental Service

Challenges:

Renting a car is tedious without the convenience of comparing prices in real time, checking availability, and scheduling dates appropriately.

Industry

Travel

Solutions:

A Mobile Application To Ease Car Rental Bookings

Results:

The application eases customers' car rental booking journey by allowing them to easily browse through available cars, compare prices, and schedule dates.

Location:

UAE

About the Client

Rental Car Group is one of the UAE's largest independent car rental brokers. They offer secure online bookings for all airports and major cities worldwide. As a large volume broker, they offer lower rates than travel agents.

For every location, the client’s team negotiates with the local agencies and then chooses the agency with the best rates and services. The client wanted a mobile application to streamline their operations and better manage their bookings.

Case Overview

When Absolutely Leisure approached Fingent, they wanted to leverage the latest technology to enable online booking management. They wanted a reliable solution to help them easily manage online bookings and offer a happy customer experience.

Fingent built an online booking system, enabling ease of booking and appointment management. The app allows clients to securely schedule and book go-karting sessions and other activities from the convenience of their home.

CHALLENGES

Roadblocks Faced In The Existing Systems

Lack of Online Booking Convenience

Limited Accessibility to Identify Available Bookings

Lack of Online Engagement for Customers

More Unsatisfied and Frustrated Customers

Need for Streamlined Management of Customer Bookings

SOLUTION

Fingent’s Approach - A Custom-built Online Booking System

Fingent developed a custom online booking system that offers real-time slot availability and a seamless booking experience. The solution enabled customers to easily schedule Go-Karting sessions from anywhere, improving accessibility and satisfaction.

Quick user registration and navigation with simple UI/UX

Streamlined payments with easy credit card processing

Access to the product catalogue and calendar coordination

Enable a smooth and effortless AI transition journey with Fingent

BENEFITS

Making An Impact On Client Success

The new booking system enhanced customer satisfaction and streamlined Absolutely Leisure's booking operations. It also improved staff efficiency and increased online engagement.

Real-time slot visibility reduces booking confusion

24/7 online access boosted customer convenience

Lowered staff workload with automated scheduling

Increased bookings through a user-friendly interface

Efficient Booking Management

Online Customer Engagement

Wider Reach

Enhanced Customer Experience

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