Intuitive Mobile App Enhancing Customer Experience in Car Rental Service
Challenges:
Renting a car is tedious without the convenience of comparing prices in real time, checking availability, and scheduling dates appropriately.
Industry
Travel
Solutions:
A Mobile Application To Ease Car Rental Bookings
Results:
The application eases customers' car rental booking journey by allowing them to easily browse through available cars, compare prices, and schedule dates.
Location:
UAE
About the Client
Rental Car Group is one of the UAE's largest independent car rental brokers. They offer secure online bookings for all airports and major cities worldwide. As a large volume broker, they offer lower rates than travel agents.
For every location, the client’s team negotiates with the local agencies and then chooses the agency with the best rates and services. The client wanted a mobile application to streamline their operations and better manage their bookings.
Case Overview
When Absolutely Leisure approached Fingent, they wanted to leverage the latest technology to enable online booking management. They wanted a reliable solution to help them easily manage online bookings and offer a happy customer experience.
Fingent built an online booking system, enabling ease of booking and appointment management. The app allows clients to securely schedule and book go-karting sessions and other activities from the convenience of their home.
CHALLENGES
Roadblocks Faced In The Existing Systems
Lack of Online Booking Convenience
Limited Accessibility to Identify Available Bookings
Lack of Online Engagement for Customers
More Unsatisfied and Frustrated Customers
Need for Streamlined Management of Customer Bookings
SOLUTION
Fingent’s Approach - A Custom-built Online Booking System
Fingent developed a custom online booking system that offers real-time slot availability and a seamless booking experience. The solution enabled customers to easily schedule Go-Karting sessions from anywhere, improving accessibility and satisfaction.
Quick user registration and navigation with simple UI/UX
Streamlined payments with easy credit card processing
Access to the product catalogue and calendar coordination
Enable a smooth and effortless AI transition journey with Fingent
BENEFITS
Making An Impact On Client Success
The new booking system enhanced customer satisfaction and streamlined Absolutely Leisure's booking operations. It also improved staff efficiency and increased online engagement.
Real-time slot visibility reduces booking confusion
24/7 online access boosted customer convenience
Lowered staff workload with automated scheduling
Increased bookings through a user-friendly interface
