Category: Technology

Businesses in the present are making every move to ensure that they stay ahead of their competitors in the market. A rapid growth in terms of market share, revenues and customer base is desired by every business unit. One of the strategies being used by the businesses to ensure faster growth is the development and deployment of the enterprise mobility applications.

Enterprise Mobility is the trend that allows the employees of a business organization to work remotely to fulfill the business tasks and activities using mobile devices, mobile applications, and cloud-based solutions. An enterprise mobility application refers to a mobile app that is developed to target the enterprise-related problems.

Enterprise mobile applications can enhance business growth for companies in the following ways:

• Better Work-Life Balance

Every employee engaged with an organization aspires to maintain a healthy balance between the professional and personal commitments. Enterprise Mobility Applications allow the employees to experience better flexibility by allowing them to carry out business tasks from any of the remote location. 69% of the IT decision-makers support the idea of BYOD as they have witnessed positive results with the inclusion of the same. Workers in the United States on an average save 81 minutes per week with the aid of BYOD. There are 49% employees that say that they are more productive while working on their personal devices.

• Improved Workflow

Critical issues may crop up in a business environment anytime, without prior notices or hints. Enterprise mobile applications allow the employees to resolve such issues on an urgent basis irrespective of their presence and availability at the office location. Real-time interactions are also made possible with the clients that result in better customer engagement and satisfaction. The overall workflow, therefore, improves with the use of such applications.

• Reduction in Costs

Enterprise mobile apps can be made compatible and accessible on the personal devices of the staff members. It leads to the reduction in the cost of the devices and the share may be used in other significant business requirements.

• System Independence

There is a higher level of system independence provided to the employees with the use of enterprise mobility applications. It leads to the execution of the tasks from any network and the tools are installed in the devices of the employees.

• Reduced Paperwork

More paperwork leads to increase the number of risks in the business, such as loss of documents, replication of data and inefficiency in the storage and management of the documents. With the use of enterprise mobility applications, there are electronic documents that are used for sharing and transactions. These are easier to maintain and can also be processed at a faster pace as compared to the paper-based documents. The overall business speed, therefore, gets enhanced as a result.

• Customer Engagement

With the improvement of the workflow of a business and the non-stop availability of the employees, the customers feel connected with the organization. There are higher levels of transparency that can be maintained to gain customer trust and satisfaction. Rapid resolution of the defects and issues along with urgent sharing of information are some of the abilities that are made possible through the enterprise mobility applications. It leads to the better engagement with the customers and the reputation of the business organization also improves in the market.

• Empowers the Field Workers

There are several businesses that include a lot many field workers to carry out operational business activities. These field workers may experience certain issues such as difficulty in understanding a task or emergence of a conflict between two resources. Enterprise mobility applications may be used in such scenarios to contact the team heads and managers for maintaining the continuity of the operations. Also, activities such as status reporting and sharing of information can be done in a matter of seconds. All of these capabilities lead to enhancement of the processing speed of the operations resulting in faster business growth.

There are technological innovations and advancements that are being carried out with each passing day. It is required for the business organizations to remain updated with the technological changes and adapt the same to their functioning. The practice will allow the business units to achieve their goals accurately and rapidly. Enterprise mobility applications are a contribution of technology that has benefitted a lot many organizations. However, the inclusion of these applications in the business architecture may vary from one business unit to the other. Factors such as nature of the business, projects that are undertaken by the organization, customer expectations, project team members etc. shall be considered before moving on to the use of enterprise mobility applications.

A business can significantly benefit from top-of-the-line IT infrastructure that helps reduce costs and thereby increase revenue. Organizations today find it necessary to have an entire space dedicated to top data centers as opposed to few years before, when, having a few servers on premises was the norm. Enterprises demand a robust IT infrastructure model that delivers operational efficiency, high performance, minimum downtimes and maximum cost reduction.

Advocating for improved DevOps is not easy for growing organization, especially when infrastructure is not a core competency.  Let’s consider the case of our client, a manufacturing giant,  whose growth is constrained by a weak IT Infrastructure. Here, what should the world’s largest cooler manufacturing company, headquartered in Texas, the United States with over 1200 employees and over 500 different products do, – focus on their business or spend their time and resources on infrastructure and facility management?

The Client

Our client is world’s #1 cooler, drink containers and supporting accessories design and manufacturing company, shipping products to more than 250 retailers worldwide. They wanted to do away with the hassles of managing their IT infrastructure management and needed a right partner to independently manage their systems, data centers, facilities and infrastructure support.

IT Challenges Faced by the Client

In an effort to optimize ownership costs and system performance, the client transformed their IT systems from IBM mainframes to Sun SPARC servers and Oracle software. The client faced several issues after the implementation of Oracle’s Enterprise Business Suite, for which they sought Fingent’s Help.

Their core applications ran on Solaris OS upon Sparc hardware, Oracle Linux on Intel and Microsoft Windows server on Intel. To better support the applications, better synergy was needed between the OS Systems Administration and the Oracle DBAs. The client also had to relocate their data center twice, relocate several terabytes of data, and immediately implement a Disaster Recovery site at their co-location facilities.

How Fingent Helped Igloo Manage Their IT Infrastructure

The client asked Fingent to replace their previous OS Admin team to enhance their IT operations, infrastructure, upgrade technology and systems and minimize outages to have a stable and high-performance environment. We installed the latest Solaris, including Operations Center, allowing Igloo to move away from Zone virtualization to a multi-node database and application servers. With Ops Center, they are now able to move their core EBS application from one Sparc machine to another in real time – without any downtime hindering their business processes. Also, the maintenance patches are applied without any outage.

Fingent offered the following services to the client:

• Desktop Management
• Server Management
• Network Management
• Vendor Coordination and Management
• Data Center Virtualization & Relocation
• 24*7*365 Days Support for Production Environment

Solution & Technology Highlights

• Full-Scale IT planning, installation, & project management
• X86 & Sparc Server Virtualization and management using Oracle VM manager & Oracle Enterprise Manager OpsCenter with Oracle ZFS Storage Appliance resulting improved application and DB performances and increased revenue for the customer.
• Disaster Recovery Datacenter build to a new location
• Introduced Cloud Environment
• 24/7 monitoring, maintenance and supporting of entire Customer Infrastructure.
• Automation of OS deployment for Solaris, Linux and Windows Servers.
• Enabled monitoring of all hardware using Nagios for proactive support.

Business Benefits for the Client- A ROI of approximately 165% over 2 years

We ensured that the client’s IT environment ran efficiently and optimally throughout a year to ensure maximum uptime and minimal costs. Our team constantly worked to solve every challenge that the client faced in a very short span of time, and supported their future expandability and redundancy, within their budgeted cost factors. And as a result, the following benefits and results were incurred:

• 24*7*365 availability of IT infrastructure management
• Consistent increase in productivity and turnaround time
• A return on investment of approximately 165% over 2 years
• World-class infrastructure maintenance, Stable productive environment & guaranteed uptime
• Better control over existing infrastructure

Fingent’s Team was able to build trust and confidence in the client’s infrastructure, by building better speed, efficiency, and manufacturing readiness.

“ Indeed, the ultimate goals was to ensure that we guarantee a degree of quality and service to ensure that the client has no roadblocks in its growth path” says Vincy, Manager, Development and Operation- Infrastructure.

Fingent was an ideal choice for the client as their facilities management partner because of our expertise in providing top-notch IT services across various industries and landscapes. We ensured that the complete responsibility of IT infrastructure management was taken over from the client’s shoulders.

Want to get better ROI from your IT Infrastructure investments? Take a tour here or talk to us today.

Enterprise software solutions are the backbone of an organization. Selecting one for your organization is a great responsibility as it requires detailed analysis at each and every step. The major challenge lies in understanding that every organization’s structure is different and cannot do with the same software that was used in your previous organization or is used at the competitor’s company. To make your task easy, here are 8 challenges to avoid before purchasing an Enterprise Software.

1. Change Management

One of the key understandings that should come with a new Enterprise Software is that there is a need for identifying the changes in the IT infrastructure beforehand and then implementing it. Know how much change is required and if it is possible to handle before purchasing the new software. Also, the employees need proper training for change management and to get them comfortable with the new system before it goes live on an organizational scale.

2. Physical Requirements

Before jumping into a purchase decision, figure out what is the current IT infrastructure landscape, if it fits well or requires changes. For a newer setup, choose the software wisely and then plan the landscape. But remember, the software you choose defines this landscape and should be thoroughly checked to avoid any unwanted changes in the future.

3. The load of migration

Data is the basis for every industry functioning in this day and age. Introducing newer software to the system means adding your current data to it for validation and future operations. Check the requirements of the new system you plan on incorporating and if the required is way too much. Remember data is imperative to the organization and correct migration will minimize errors.

4. What the vendor has to offer

Sometime Enterprise Software vendors are too enthusiastic to sell the product but lack a structure post-purchase. Figure out what are the key support promises that they offer and if they have a track of delivering them. A due diligence of the provider should not be skipped especially if the vendor is not a big company.

5. Readying the team

Internal challenges are one of the key points to consider for the purchase. You will have to understand the requirements of the enterprise software development company well along with the features required. Each department will offer a different list of features they need. The challenge is to create a project scope that encapsulates all these important points and uses it as a foundation to identify the right software.

6. Software scope

Considering any enterprise software, and its capabilities, it is quite hard to find one that has everything that a business needs. As organizations strive to meet individual customer demands, they rely on customization to align their strategic objectives with enterprise solutions. For instance, one of our leading real estate organizations wanted to add a document management function that enabled them to share documents easily with their field agents. However, this posed numerous regulatory constraints considering security and privacy. Our solutions experts realigned the software architecture and build processes to meet the client’s requirement.

7. Taking unwanted risks

The market has opened up for Enterprise Software like never before and every day a new solution surfaces that promises to offer the best of all worlds. New-age technology can be highly enticing but always look under the hood and see if it has been taken for a test drive. Check LinkedIn, job boards, or other forums to find out more about the seller and the software itself. Don’t elevate your risks by getting attracted to high-end technology or pricing.

8. No detailed analysis

One of the issues that hamper the procurement of the right enterprise software is the lack of understanding of your own system. Run the analysis several times and match it with what the software will provide. Keep in mind to not depend on what the next version update will feature, rely only on what the solution provides today.

9. Cutting the influences  

Decision making in organizations sometimes doesn’t necessarily stay with the designated employees. It is directly or indirectly influenced by the owners or other people in important positions. No matter how well they know or what better deal is offered through a reference, ensure that the decision, in the end, comes keeping the organization in mind and not the influences.

10. Exploring all opportunities 

Do not hesitate to look at third-party support alternatives as they might offer something similar or better than premium vendor support. Look at the maintenance rates that come with the software as it is something that your organization will incur on a regular basis.

Whether you are trying to set up a new system or replace an old one, an expert perspective can help reduce these risks and challenges.

Information Technology (IT) industry is composed of innovations, growth, and a lot many transformations. There are many uncertainties that are associated with the IT industry due to the rapid changes in the technological trends. The preferred skill sets by the employers also change as per the trends and demands of the industry and the IT professionals face the burden of the same. In 2017 the technologies, such as cloud computing, mobility, Big Data, Business Intelligence, and networking were on a rise.

The IT industry surpassed $3.4 trillion-mark in 2016 and is set to cross $3.5 trillion milestones by the end of this year. There are three primary components that are associated with this industry viz. hardware, software, and services. These three components make up for 59% of the global total and the rest 41% is covered by the fourth component, that is, telecom services.

The following list covers the most in-demand IT jobs and skills in 2017.

• Data Analysts: There are massive clusters of information that an organization processes and manages on a daily basis. The role of a Data Analyst includes the identification of relevant patterns and trends from these data sets to assist the organization in strategic planning and decision-making. There are various automated analytical tools that have also been developed for this purpose. With the increase in the need for data and information, the role of a Data Analyst is high on demand. It is expected to grow by another 25% in the next five years.
• Security Analysts: With the increase in the usage of data and information by the organizations, the likelihood of the security threats and attacks have also gone up. It has led to the increase in demand of Security Analysts, Security Administrators, and Data Security Managers. The year has witnessed some gruesome information security attacks, such as WannaCry ransomware attack. The attack had an adverse impact on the computer systems and network in over 150 countries. The need for a highly efficient data security team has become prominent as a result.
• Health IT: The use of IT in the healthcare sector has increased in the recent years. With the growth of remote health monitoring and telehealth tools, the demand for health IT skills has also enhanced. The much in demand roles in this area include Clinical Informaticist, Clinical Systems Analyst and Revenue Cycle Analyst.
• Web Development & Programming: The involvement of web has become an integral part of the business all across the globe. The latest web development and programming skills, such as the use of lightweight programming and responsive web design & development are being looked upon by the employers. Also, the skills of mobile application development have also grown due to the rise in the usage of mobile applications.
• UI/UX Designers: The primary motive of any web application or a service is to attain maximum customer base and higher levels of customer engagement. One of the most significant aspects to achieve the same is a rich and visually appealing User Interface (UI). The customers are attracted towards the applications that offer them higher usability and good user experience. The demand for this role has therefore increased with the increase in the use of web and mobile applications.
• IT Project Management: One of the most significant resources in any of the IT projects is the Project Manager. There is a lot of responsibility that is put on the shoulders of this resource during the project life cycle. It is, therefore, anticipated that the IT project management skills will continue to remain in demand in the years to come.

With the change in technology, there are also some of the skills that are no longer demanded in the IT industry. There was a time when Mainframe computing was considered as a top skill for an IT professional.  However, the latest technological advancements have eliminated the demand for the same. The use of manual testing processes has been replaced by the automated testing practices which have kept the skills of manual testing on low priority. With the advent of social media, the requirement of SEO specialists has also diminished.

The face of IT is changing at a rapid pace. It has become necessary for the IT professionals to maintain the pace with the changing nature of IT. They should always look for the mechanisms and methods to enhance their skillsets to maintain their value in the market.

A niche business is no longer a term used often these days due to growing competition in every sector. In the world of startups and well-established enterprises, the companies that stand out clearly in front of their customers will only survive and succeed. Smartphones and fast data packs are beneficial to companies in terms of reaching out to their customers via desktop and mobile websites. But having such a front is a norm today and you will have to think of giving a little more to engage them. According to studies, business mobile apps have a higher rate of conversation when compared to desktop or mobile websites. You must be thinking how will a custom mobile application development help boost your business? Here’s how –

1. Better customer relationship

A custom business app offers customers a way to access your services and products directly. Especially, if you are a product-oriented company, you can have your products laid out better over the standard formats of e-retailers. Also, you can send offers, notifications, and even receive feedback from customers in real-time. You can even have a dedicated app team that offers support 24 x 7 and sorts query for customers with in-app emails and chat.

2. Creating and maintaining database

A custom app will give you the opportunity to access existing customer data and acquire new ones. Also, your app will have your own specialized security features that will safeguard your data against potential leaks and threats.

3. Integration with current services

If you are a software provider then a good way to offer more to your clients is by creating a custom app that syncs with your software. There can be reports, updates, and even a way to access information quickly and easily. To further improve client satisfaction, you can even hire a dedicated support team for app management. Such integration will definitely give your software some extra brownie points while marketing it.

4. Generate revenue

Apps are not just a great way to connect with your customers but can also work as a good revenue source for the business. You can charge customers a little extra for app services or an upgrade. Also, you can have in-app advertisements that add income to your kitty whenever your app is accessed by the customers.

5. Increase customer base

An app ensures that a customer is in your space and the only things they can surf around are your products and services. Having a custom app gives you a chance to put your case forward to new customers and even attract them with in-app offers. You can start giving them free trials and additional discounts via app downloads to add to your revenue. A custom app will define your uniqueness as it adds up to a brand identity for your business.

6. Project Management

Apart from seeking and retaining customers, your entire team can benefit from having an app that works for internal purposes only. Custom logins at each hierarchy can give them access to groups, documents, tasks, calendars, and more to run your business smoothly no matter where they are working from. This is beneficial especially if you have several teams working from different locations. Each team can receive updates regarding the project. Also, it helps in sending critical issues to all the personnel quickly.

Building a custom mobile app for your business is vital in this day and age of competition. Once you are clear about what you want, it’s a good idea to approach companies such as ours that build custom apps from the ground up.

There is no information that is not available on the internet today. Digitally, the world has grown into one big continent. Digital presence has become vital for every business, small or large. The times that you only depend on an offline marketing campaign or connection is gone. Today, more than 80 % of users go online and search for things. Even if they zero in on a product, they still will research the product or the brand online. In such a situation, a business that doesn’t have a strong presence online will suffer. Business growth can be directly related to promotions, public relations, advertising, and sales. Let us see how getting a digital presence will boost your business –

1. Provide information

A business with a decent website offering all necessary information that users seek is a good start. Even if you run an offline business, customers will seek online information to know about you even before walking into your office.

2. Get more customers

The digital world is a great place to find potential customers who might be interested in what you are selling. Social Media is a good place to begin campaigns that are not necessarily direct marketing. Spread the word with hashtags and keywords. Your current customers will share your posts and turn into indirect marketers as well. These platforms provide a boost to your visibility and provide the right traffic your business requires.

3. Be visible

When your business has been tuned with Search Engine Optimization (SEO) elements, you will start getting more and more traction. The right type of optimization will ensure that you end up as a top search whenever a customer is looking for a relevant product or service that you are offering. Also, it helps you get an edge over other competitions, both offline and online since your name will come to the front and grab more eyeballs.

4. Market your business

Advertising your business is the sole way to boost your sales and nothing works as good as digital marketing in this day and age. Apart from having a presence on social media websites, targeted marketing campaigns on these sites will spread awareness about your products and services team with great offers to attract customers.

5. Improve Services

Digital presence of your business provides you with an opportunity to directly interact with your customers. Listen to their grievances, feedbacks, and even offer a solution for their problems. This feedback pattern can help you decide on improving your products or services. Companies can consider some of these points as a part of their marketing strategies to bounce back or to adopt what way to go forward. Such a medium works perfectly well for your business as well as your customers. To increase visibility and drive new business, companies create custom business solutions to advertise online.

6. Global Presence

If your business is local and has an aspiration to go global, the digital world is the right place to put your foot forward. It helps in not just connecting with people worldwide but also getting yourself known to everyone. You can add posts on social media websites regarding your services and add a survey to know if they would like these products or services in their locality. It’s a great way to know the potential of a market even before you actually start the ground activity. Businesses that are looking for investments can also leverage on this very presence as one of their key strengths.

A great way to add a digital presence to your business is seeking the help of an experienced digital partner who can provide you with all the necessary tools to get you started and then skyrocket your business ahead.

When companies target to stabilize their growth engine to reach the next level in business and increase the revenue, most of them make decisions with the data about prevailing market conditions from third-party vendors, which might turn their fortunes upside down. The problem is persistent in many industries and the companies have been fighting hard to win the race with the right data set. There are only a few companies that use  Big Data sourced from their own operations and make decisions based on that data for laying out the future course of the company.

It has been estimated that companies that are data-driven are five percent more productive and six percent more profitable than other companies. So the question remains, how to use Big Data in making business decisions, especially for CIO’s, because their role in implementing IT-based solutions in a business is invaluable.

It has been time and again noted by the “Big Four” that CIOs who have taken an active lead to use Big Data exemplify a unique liberty to transform their businesses, and to make their roles more strategic and more influential than ever before. There is a debate wherein we have questions that if a CIO or anyone in an analytics specific role like Chief Analytics Officer or Chief Data Officer should lead a big data initiative or not, and the debate is getting more stale day to day because the key to lead Big Data initiative is to being innovative with the moving parts of the business. Most CIOs have settled in with an operational mindset and Big Data is giving them the answers to everything they are looking for. If we are having a CAO or CDO to chip in and lead big data initiatives, it would become another stale part of the company as they don’t have the liberty to fine tune the moving parts of the company like a CIO does.

But there are further problems to address before we get onto ‘Why, When, How,’ Of using Big Data. There was a time in the past when we couldn’t aggregate Big Data, It was too expensive. But times have changed now, storage has become cheaper and cloud has enabled us to collect Big Data. What can we do with Big Data? There are companies that already have Big Data but they stand disappointed as it’s not creating value. The first essential step is to find the correlation in the data through Machine Learning, then only we can begin with predictive analytics.

Internet of Things(IoT) has been fueling the growth in the industrial sector which is on the hunt for more data. For the industrial sector, it is a completely different ball game as they can’t connect everything to the cloud due to security reasons, a lot of correlation would be eventually done on the cloud but some of that data is going to be processed on the edge. Only a Data Scientist with a very good domain expertise of the industry can help optimise Big Data for Machine Learning. Else, we won’t get an optimum result.

This architecture where CIOs are able to get maximum value out of Big Data is very much essential and can only be achieved if we integrate every moving part of the business with data. Data which can be stored, processed and correlated to solve problems and find solutions.

When a business is trying to respond to the customer that expects much more rapid change, IT must respond to that change. We can see a rapid change where companies are investing more on Cloud Computing, Big Data & Analytics rather that legacy desktops and server applications. CIOs are the driving force behind this shift and their effort to enforce such changes should always be appreciated. A CIO in the present day needs to be a full-blown business leader who understands both the impact of advanced new technologies on business metrics and how to make these new technologies effectively.

Another important aspect is that CIOs should keep asking questions like “What if we try to do it this way? How could this change make an impact for the business?”. This type of ability to imagine the unknown is what CIOs need to unlock and build models that predict and optimize business outcomes.

Big Data refers to a term that describes huge clusters of information that may be structured, non-structured or semi-structured in nature. These varied data sets having high velocity and volumes are processed using the Big Data tools for data analysis. The analytics on these sets reveal significant patterns and trends that prove to be extremely beneficial for the business organizations. There are many innovative and interesting ways in which business organizations implement and use Big Data.

Some of these ways and methods are as listed and described below.

• Prediction of Customer Choices & Preferences

It is important for all the business organizations to understand the customer needs and requirements. Big Data is a mechanism that is being used by the companies to understand the customer behavior and demands using the process of data analytics. There is a lot of customer data and information that is available on the web via the social media channels, company websites, and several other platforms. These datasets are gathered by the organizations and are analyzed using the Big Data tools for understanding user choices, patterns, and preferences.

• Strategy and Decision-Making

Big Data provides cost-effective mechanisms to study the customer-oriented data patterns and trends. The results that are achieved using such processes allow the organizations to form the strategies and organizational decisions as per the customer needs. Such practices provide the organization with a competitive advantage over the similar organizations. Also, the level of customer satisfaction also goes up as their demands and requirements are met.

• Establishment of Data-Driven Culture

With the transformation in the technological practices and digital advancements, the business practices and organizational activities have also witnessed a major shift. The present era is the data-driven era wherein the organizations are required to form their business decisions on the basis of the data that is associated with it. Big Data tools and techniques allow the organizations to form a data-driven culture. The culture enables the organization to enhance the level of customer and employee satisfaction by analyzing their needs and demands.

• Identification of the Required Skill-Set

Human resources are the most significant resources that are associated with any of the business organization. The success or failure of the organizational activities is largely dependent upon the knowledge, experience, and skills of its employees. Big Data tools are being used by the Human Resource (HR) department in its recruitment processes. These tools are applied to understand the skill-sets that are necessary for the projects being executed in the organization and the talent identification is done as per the results achieved.

• Newer Methods of Generating Revenue

Data is the most important asset for the organizations. There is a lot of data that the organizations deal with on a daily basis. This data is being used by the big and small companies to create innovative methods for generation of revenue for the organizations. For instance, some of the datasets are available for the customers for free of cost. However, customers are required to pay for certain data sets. In such a way, the revenue earned by the organization on such data sets increases. Similar value-added services are being created by the companies with the usage of Big Data tools.

• Customer Segmentation

The products and services that are provided by the companies to its customers vary on the basis of the customer type. It is necessary for the companies to form the marketing and advertising strategy on the basis of the customer group for enhancement of the customer base. Big Data tools allow the companies to segregate the customers on the basis of different groups such as age, gender, purchasing power, preferences, the preferred mode of purchase and likewise. The offerings by the company are designed targeting each of these groups that lead to increasing the customer base.

• Fraud Detection

There has been an immense increase in the cloud-based services and solutions that are being offered to the customers by the companies. With the increase in such services, there has been an increase in the cyber-crimes as well. Big Data allows detection and prevention of frauds by using historical data to reveal the common patterns that are used by the malevolent entities.

Technology has allowed the business organizations to make progress by adopting latest advancements and innovative solutions. Big Data is one such contribution of technology that has brought several transformations in the business tasks and activities. These tools are being used by the organizations to improve their brand image and gain a competitive edge in the market.

Decisions regarding selecting and deploying a new software to run a process have far reaching implications, and can even make or break the enterprise. Deploying the wrong software, or even implementing a good software the wrong way, can wreak havoc with company process and systems, put off customers, and at the very least stress out the enterprise into a perennial firefighting mode.

When selecting software vendor partners, most enterprises look primarily at the experience and skill-set of the development team, and the portfolio of completed projects. The usual questions asked to relate to testimonials, experience, costs, and training. While these aspects indeed constitute the basic due-diligence areas for selecting a competent software vendor, the devil lies in the details. Many enterprises make the mistake of conducting a superficial due-diligence, only to regret it later when a half-baked software with messed up implementation stares at their face.

A decision on software vendor selection, to implement new software requires proper planning, a well-defined process, and careful evaluation. Here are the major aspects to consider.

1. Define the Broad Needs

The first step in software vendor selection is to define the needs of the enterprise in a clear-cut manner, without any ambiguity, and match such needs with the features and functionality proposed or offered through the vendor’s software. A related consideration is to seek a fit with the vendor in terms of having the same outlook towards the business, in terms of a proactive attitude, prompt and transparent communications, focus on agility, or any other traits.

When considering logistics software, some of the usual needs include warehouse automation tasks, tracking cargo, automation of various activities related to supply chain management, and more. The need for supply chain visibility is critical for transparency, which in turn would deliver process efficiency and customer satisfaction. Enterprises would, however, do well to be wary of blindly falling for a generic list of functionality, and make sure the vendor is capable of delivering software which fulfills the specific needs of the enterprise. This often translates to custom software or a highly customized variant of generic software.

Many enterprises make the mistake of designing the system rather than defining the business needs. A successful software implementation usually makes work easier and more streamlined, but a new system that does not take into account the specific process flows of the business would only result in making the enterprise dysfunctional. Make sure to clarify the business needs, and ensure the software vendor has the capability not only to fulfill the technical requirements, but also identify the specific requirements of the enterprise, and design the software accordingly.

2. Reconcile Process Conformity with Flexibility

Today’s businesses are caught in the crosshairs of an extremely volatile business environment. In such a scenario, specifying exact requirements for an inherently rigid software system is a challenging task.

Requirements gathering encompass both functional and nonfunctional requirements. The best approach is to keep the requirements gathering simple, at the initial stage, to get the basic structure right, and delve into the details later, with flexibility inbuilt into the structure. A full blown set of system specifications take a significant amount of time, effort and skills to put together, such details are anyway an overkill when initiating a vendor selection exercise. Once it is proven the vendor is capable enough for the task, it is time to delve into the details.

Staying away from detailed system specifications is not an excuse to ignore developing a list of clear and verifiable requirements. Make sure to include the specific business process the software has to support. In the case of the logistics industry, this could be anything from warehouse management to inventory control, from shipment tracking to invoicing, or anything else, including a combination of any number of processes.

Regardless of the initial specifications, the trick is to ensure the software is expandable, with the provision to support other key feature areas, which may be needed in future, especially as IoT is all poised to unleash a big disruption in the logistics space. There is also a need to ensure seamless integration and ability to pull in data from with diverse systems, considering the logistics ecosystem is now marked by strategic alliances and tie-up with different partners, each having their own software and systems. In fact, a single enterprise may run two or more systems, developed by different vendors, and sync or data integration from such other systems is a must in today’s age of big data.

These requirements translate to the vendor being competent not just in the technical front, but also adhere and comply with industry best practices and well-established quality standards.

3. Clarify Expectations on the Feature List

Drawing up the list of essential features the software should have is indispensable, but only part of the story. It is equally essential to define up front in a clear-cut manner, the other essentials. Requirements include anything related to the product offering and go beyond functional and nonfunctional system requirements. The following are some of the most common requirements which require clarity up front.

• The languages the system needs to support, and whether the interface should match the language preference of the users.
• The nature of the user base, as in the number of expected concurrent users, whether the software will supporting remotely dispersed users, whether the software will be accessed by external stakeholders such as channel partners and customers, and more.
• The nature of technology, as in whether the enterprise is willing to be an early adopter of promising yet untested technology, or wants to play it safe with legacy technology which may have some limitations.
• The extent of dependency, as in whether the enterprise prefers dependency with the new vendor or whether the enterprise would eventually want to manage and update the system in-house. In the latter case, it is best to use open-source software rather than proprietary software of the vendor.
• The nature and scope of regulations and standards to be co-opted into the system, mostly as validations and as reports.
• Nature and extent of essential software related services, such as deployment, validation, migration, training and general support, quality maturity level, and more.
• The extent of reconfigurability of the new system, which influences the speed of deployment. The speed of deployment may be just as important as the quality and scope of deployment. For instance, a cloud-based solution with minimum configuration could be up and running a matter of weeks whereas an on-premise deployment could take months.

It is not enough the software vendor has the technical capability to implement all these requirements. There has to be a cultural fit to ensure the vendor approaches the software development process in the way preferred by the enterprise. Success depends on the vendor being flexible in their approach, and communicating or collaborating with the enterprise in a proactive way. A DevOps approach may work best, though there are no one-size-fits all magic pill. Any agile approach which involves the business end users would work well.

4. Do Not Ignore Reporting Capabilities

Many enterprises and software vendors focus extensively on requirements gathering, and in the process ignore the equally critical part of reporting. Several enterprises also make the mistake of straight jacketing reports into a few handpicked options. Today’s dynamic businesses require dynamic reports, deeply integrated with analytical capabilities. One of the essential purposes of the software itself is to gather all relevant data, subject it to analytics, and deliver it to the relevant stakeholders or decision maker, in the form of actionable information, in the format of choice. A dynamic logistics management software would offer intuitive dashboard and live reports, to facilitate easy decision making.

For the successful deployment of logistics software, there is no shortcut or workaround than the vendor being competent in deploying the latest and the most versatile analytical tools and being able to roll out intuitive dashboards, mobile apps, and other front-end digital assets for the enterprise.

5. Undertake a Cost Benefit Analysis

As the saying goes, “if wishes were horses, there would be all cathedrals and no chapels.” The range of possibilities with software is endless, but success lies in prioritizing for the available budget. Not everything, no matter how utilitarian, productivity enhancing, or beneficial, will make sense from a financial point of view. It is very important to have a budget up front and sync the capabilities of the software to the budget. Also, the budget for software is not just the cost to get it developed and running, but also the cost to maintain it, and upgrade it from time to time.

A best practice for the enterprise is to weigh the requirements or functionality on a scale from “essential” to “nice to have” and “dispensable”, and evaluate the vendor in terms of the extent to which they can deliver on such functionality, and the range of functionality available within the available budget. Understand the basic offerings, and what exactly each specific add-ons will cost.

6. Do Not Ignore Support, Training, and Maintenance

The software is never static, more so in today’s dynamic business environment where the only constant is change. The extent of support required, and on offer vis-a-vis the requirements, is a crucial consideration in the vendor selection exercise.

Clarify expectations on the range of support, the documentation accompanying the software, and develop a blueprint on training users for the new system. The value of supporting documentation such as procedural templates, validation documents, and training materials can never be understated, though these considerations are rarely given much importance during the vendor selection exercise.

Many enterprises leave it at this stage, which is a cardinal mistake. Unless the enterprise is a startup with no legacy systems or business data, it becomes imperative to migrate some or all of the existing records to the new system. An action plan to enforce such migration, or sync the new system with the old is just as important as developing the new system. Many enterprises focus solely on the new system, oblivious to the migration issues, such as source and destination data format, and other issues. A sound technical partner offers comprehensive end-to-end support on all the apparently minor issues, but which have far reaching implications.

Last but not the least, sound partners would also be competent to roll out the software within the required deadline

Trying to develop state-of-the-art logistics software using the internal IT team is a disaster in the making, for the roles and focus of a support team and a development team is markedly different. The best option is indeed to tie up with a software vendor who doubles up as a strategic partner, for whom the software development process is the core competence and the sole focus. The mantra to success is, however, selecting for a fit, or making sure the software vendor ticks the bill for all the aspects above.

In an increasingly real-time economy, the speed of services and timing are the prime factors for the logistics and supply chain industry. As per researchers, 76.9% of executives in the industry affirm that the shift towards a real-time economy has impacted their business strategies, structure, and processes. Here’s how Fingent helped a leading logistics and supply chain company enable new and productive business process automation.

A Prominent Logistics and Supply Chain Management Client

A leading third-party contract administrator for owner operators servicing in the transportation and logistics industry, who has partnered with critical providers, wanted to offer them access to vehicle rentals, background checks, and discount programs promptly and efficiently. They are specialized in a variety of segments like Settlement Processing, Personalized Customer Service, Logistics Management Technology, Owner Operator Programs, Fleet Data Visualization, Mobile Applications, Occupational Accident Coverage, Cargo Insurance, Cargo Insurance, and Customizable Enrollment Workflows.

The client handles over 11,000 contract drivers servicing 400+ clients in 46 states. They had a web portal through which drivers and clients could register, update, and manage vehicle-related and personal information. Limiting employees’ working options to desktops was indeed making their processes very unproductive and caused so much lag. Also, drivers were unable to update real-time information, or view important announcements from the company on the go.

A Mobility Shift for a Smarter Business

Today, amidst the accelerating technology evolutions and digitization, efficiency, speed, optimization, and timing have become critical aspects of a successful logistics business. It is mobility that allows logistics professionals to access important information or data, wherever they are, whenever they want. This enhances the productivity of workers, allowing them to do more work in lesser time, and thus be more efficient.

Fingent knew that it is enterprise mobility that will solve the challenges of improper and untimely communication channels and the inability to offer real-time information to the drivers in the company. We proposed to build a mobile application, that not only replicates their drivers’ web portal but also helps drivers to update personal and vehicle information on the go, check payment related details, know the benefits offered to them, view important announcements from the company, contact the company easily and do much more. Drivers can use their mobile device camera to scan and upload important documents (like driving licenses, truck permits, owner operator agreement, regional permits, insurance certificates etc.) into the database, track all their active vehicles, activate or deactivate vehicles in use etc.

The app was a significant investment to enable efficiency for their drivers in terms of better communication, real time information and increased visibility. The solution also helped to free up a lot of staff, improve accuracy, save the customer’s time and offer a greater deal of choice and flexibility.

The Impact of Fingent’s Enterprise Mobility Solution in their Logistics Business

The client noted the following impacts once the solution was deployed:

• Increased efficiency, throughput, and communication through process automation
• Real time information visibility leading to better asset utilization and work optimization
• Reduction in cost, effort and handling time for drivers
• Real-time proof of all active and inactive vehicles
• Increased accuracy of information exchanged between drivers and the company
• Improved vehicle utilization, order fulfillment, driver productivity, satisfaction and thus better customer satisfaction
• Increased Return on Investments.

In the current connected and globalized world, there are many people involved to get an object delivered from its manufactured place to its destination. There is always someone waiting for something, whether it be customers, logistics firms, distributors, retailers or any other part of the supply chain. The longer these parties must wait, the more they risk on resources, reputation, money etc. Logistics businesses, thus, must increase their speed, making use of every best technology, to strive and remain relevant in the industry.

Researches show that more than a quarter of logistics and supply chain businesses have still no digital strategy in place. As per Capgemini Consulting, most logistics companies today still operate on hybrid supply chain models, which combine both paper-based and IT supported processes. Papers and excels have always been a huge risk and challenge in optimizing any business. These are slow, only locally available, under the risk of damage and inefficient. Moving from hybrid supply chains to complete digitalization is the only key for a successful logistics business. A flexible, secure and easy to integrate platform for automating processes will surely work wonders for logistics and supply chain in terms of better efficiency, sales, and ROI.