Category: Technology

Most businesses in today’s digital age understand the importance of having in place well-oiled software to smoothen their business process, optimize workflows, respond to situations as it emerges, close deals quickly, and offer impeccable service to their customers. The software is the lifeblood of most enterprises, and in fact, many enterprises based their business models on software.

However, several businesses also underestimate the effort and scope required to roll out custom software that really works. Many of them make the mistake of entrusting the development task to an already overworked and overburdened internal IT team, who have their hands full with the day to day workings of the enterprise. Also, the IT team is unlikely to have the requisite development skills, which is markedly different from operational and maintenance skills. A highly competitive business environment raises pressure on every dollar spend, necessitating lean and agile development approaches.

Businesses looking to roll out high quality and robust custom software would do well to rope in a third-party strategic partner for the development process. However, not all software development firms are equal. Blindly entrusting such a critical investment to the first off the block is a sure recipe for disaster.

As the adage goes “If you don’t know what you are looking for, you are unlikely to get it.” The basic requirement before going in search of a development partner is having a clear-cut idea on the requirements, in terms of what exactly the software is supposed to do, and the target users. Clarity on these fronts makes it possible to search for partners who are familiar or have experience in the line of requirements and get accurate proposals. After having clarity on the requirements, keep these considerations in mind when choosing a custom software development firm.

Make the Experience-Talent Trade-Off

As a general rule, the best developers are those who have good experience under their belt, having rolled out similar projects. Any development process is invariably a learning process and involves some amount of trial and error. Experienced developers on board mean the company gaining from the learning the developer did elsewhere.

However, talent is hard to come by, and in any case experienced developers may cost more. Moreover, the world of computing is fast changing, with newer technologies pushing older ones to obsolescence. It may make sense to hire upstarts fresh with the latest cutting edge knowledge, and no baggage of the past to be moored to legacy technology. Moreover, such upstarts or startups, eager to make their presence felt, may also offer competitive rates.

There is no golden rule when making a trade-off between experience and upstarts. The enterprise needs to make a call depending on what exactly they are trying to achieve with the software. Would the requirement need someone with experience, or would a fresh, new technology be better? The budget on hand can also be an important factor in swinging the deal.

Either way, make sure the selected development firm has a team of committed and dedicated professionals, sound in the technologies which are to be implemented. Experience can be either an added plus or an essential requirement, depending on the project.

Evaluate Competencies and Opt for a Learning Organization

Regardless of whether the development firm is a start-up or has been in business for long, consider their investment in the latest tools of the trade. Evaluate whether they are constant in the adaptation of new development processes, and more importantly, whether the team is interested in learning new skills and technologies as it emerges.

Evaluate previous projects undertaken by the development firm, with regards to the technologies used, the intuitiveness of the user experience, and the overall soundness of the software. For start-ups, consider the track record of the key personnel driving the development process, and evaluate the extent to which they seem capable of translating their claims into action.

A tie up with a forward-looking learning organization is important even when the development firm may have demonstrated requisite skills required for the project. Software projects are rarely one-off endeavors. If nothing else, the firm would have to continue the relationship for support and upgrades, where knowledge of the latest technology becomes crucial.

Place Value on Collaboration

The spread of technology makes the world an interconnected marketplace, meaning it may no longer be necessary to hire a developer whose office is a few blocks away. In fact, outsourcing the development work to popular offshoring destinations is a great way to cut costs without compromising quality. However, while collaborative tools exist, stakeholders or team members still need to connect.

The very raison d’etre of custom software is to customize the software for one’s requirement, and success depends on close collaboration between the different stakeholders, from product managers to field executives, from customer facing end users to top management, from development teams to coordinators, and others. Seamless and real time collaboration is essential for requirements gathering, to understand the requirements, keep to the timelines, and there is no gap between expectation and execution.

The right custom software development company offer proven team collaboration and PM tools, to make the development process seamless. They would also deliver their critical inputs and suggestions to make the software better, and reach a consensus on the scope and methods, including the development methodologies, the extent of testing, and other crucial considerations.

The technology is only a facilitator. Opt for a development firm with a culture of collaboration, transparency, and openness, which makes all the difference.

Do Not Overlook the Legalities

In the midst of technical and strategic vetting, do not overlook the legal implications. The development firm would inevitably be gaining access to trade secrets, intellectual property, and the business strategy of the firm. As such, make sure to undertake extensive background checks, to be assured of the integrity and reliability of the partner. Here, developments firms who have already been in the business for some time have an obvious advantage, of having proved their credibility through the test of time. Make sure to clarify ownership of the software. Many businesses overlook the obvious and pay the price down the line.

When outsourcing to another country, make sure to evaluate all the legal implications of both the host country and the country where the data will reside.

Selecting a development firm is akin to selecting a strategic partner, and as such due diligence is essential. Apart from evaluating the firm on a purely technical and legal perspective, make sure to look for as “fit,” which would deliver synergy.

The relentless advancement of technology force a churn in many industries and the real estate sector is no different. As it is with most positive disruptions, technology facilitates doing things faster, cheaper, and more efficiently.

Online Services Make Processes Easy and Efficient

Many businesses have shifted entirely online, and other businesses facilitate online mode in a big way. Hitherto, the online component of real estate services has been mainly limited to property searches. However, things are changing, both in depth and scope.

Easy and seamless solutions are now available to conduct the entire process, right from property search to signing agreements online. Virtual Reality and Augmented Reality technology enable making virtual site visits, with annotations that offer even greater insights than an actual site visit would deliver. Collaborative suites make negotiations between agents, property owners and tenants easy, and methodical. Integrated payment options allow the tenant to make deposits and rents seamlessly, without the hassles of follow-ups and manual accounting. Many realtors already have their agreements online, with digital signatures.

For the realtor’s end, online technology makes things easier, convenient and more accurate. Big data analytics and the infusion of artificial intelligence allow realtors to score leads more accurately, predict what their customers want in a highly specific manner, and engage with them in a more customized way.

Field service apps enable field agents to connect with the head office, clients, and other stakeholders easily, on a 24×7 basis, addressing needs proactively, and solving issues in the bud.

An integrated platform, with a cloud-based backend and intuitive mobile apps for different stakeholders in the front end, and co-opting the latest technology such as Virtual Reality, is all set to become the technological backbone of an efficient and well run real estate enterprises in the near future, and is a priority for realtors seeking to take their business forward in an increasingly tech-centric world. Providers such as Zillow has already made a start, aggregating real estate data down to details on each available property, allowing consumers to learn everything about an interesting property, with just a few clicks or swipes.

Case Study: Self Showing App – an IoT application developed for Realtor

Greater Insights Lead to Stability and Predictability

The real estate industry is turbulent in nature, with cycles of oversupply and depressed prices, followed by high demand and prices going through the roof. Macroeconomic conditions such as recession can lead to a crash, followed by rebounds. The problem with such a scenario is nobody can predict the market.

However, things are changing, thanks to technology. Big data analytics, in combination with predictive analytics, can crunch data from a variety of sources and predict the future to a fair level of accuracy. If nothing else it may be able to predict future demand, enabling realtors to predict demand and supply accordingly, and thereby keep prices stable. Such insights would also enable governments and regulators to intervene in the real estate markets in a more proactive and meaningful way, protecting the interests of all stakeholders.

Advanced algorithms can even match home buyers or sellers with the most suitable agents, eliminating the wastage and inefficiencies associated with the present models, and sparing the need for relying on hunches or trial and error methods.

Also, real estate prices are now by and largely subjective. Big data analytics and an accurate insight into the demand-supply situation would enable price fixation in a more objective and scientific manner, benefiting everybody. For the realtor, it reduces the speculation and risk, leading to more stable and predictable ROIs.

For the success of back-end operations, big data analytics, infused with artificial intelligence and predictive analytics is just as important for a realtor.

Technology Propels Innovative Business Models

Technology has enabled rolling out a host of innovative business models, not possible before.

• Advanced big data analytics predict property prices to a great level of accuracy, taking away uncertainty and agents who over quote or under quote, infusing a much-needed transparency into the process, and reducing the hassles of price fixation – one of the biggest banes of the industry.
• Uber-like rental platforms, with pre-approved rating scores, background checks, standard agreement forms, and other normally time-consuming hassles, make rental just as easy as availing a taxi. Technologies such as online reservation systems and e-conveyance make property buying easy and hassle-free as well.
• Innovative cloud based models facilitate auctions or allow lessors or buyers to bid for the property. New apps that facilitate live stream without any time lag eliminate the need for physical auctions or meetings.

These models enable realtors to find new customers and close deals faster, increasing their ROI manifold. Most of these models are becoming very popular and are all set to become the benchmarks in the near future.

Property investment becomes Democratic

Technology is enabling a significant shift with regards to the investment model of real estate. Hitherto, the reality is the exclusive domain of high net worth investors, with small and medium investors priced out of the market due to the high ticket size of real estate investment and the cumbersome, time-consuming effort involved in the process.

New, online-centric ownership model allows even small investors to become part investors, or invest “bricks” in an edifice. Such investors earn ‘dividends’ in the form of rental returns and can trade their bricks like a traditional stock market. Naturally, a strong and robust online platform which facilitates a smooth and transparent buying and selling process, and takes care of all regulatory, legal and other formalities is the key to success of this model. It is a win-win situation, as a lesser entry ticket means more buyers flooding the market, enabling more sales, accelerating the sales cycle, and increasing the ROI.

The other end of such democratization is crowdfunding real estate projects. Crowdfunding now makes up less than 1% of total real estate investment volume, but such investments are all set to take a quantum leap.

Needless to say, this is all poised to become of the biggest disruptors of the realty market in the coming days, as the new models mature and gain a foothold.

Creating electronic solutions has its own set of challenges, and disruption of the existing business models would be met with resistance by those who benefit from the status-quo. However, such resistance would be like battling with the waves. As the saying goes “No army can stop an idea whose time has come.”

For all the possibilities enabled by technology, success depends on rolling out well-designed, robust systems. Real estate players need to tie up with a strong technical partner who has the expertise and know-how to deliver intuitive mobility and other solutions that leverage the latest technological capabilities to realize the desired business models and take customer satisfaction to a new level.

The quest for improved productivity and efficiency in a highly competitive world has landed many enterprises at the altar of automation. A global survey by the Grant Thornton International Business Report reveals about 56% of firms are either automating processes or plan to do so over the next 12 months.

However, businesses caught up in the hype of emerging technologies seldom realize that for all the benefits of automation, it is a double-edged sword, which has the potential to inflict serious damage to the vitality of the enterprise.

Automation Improves Accuracy and Speed with Reduced Costs

Automation brings to the table a load of benefits, and among the most obvious and direct benefits are improved accuracy and speed, with reduced costs.

Manual processing of tasks is prone to errors, regardless of how dedicated the person entering the data, and how rigorous the cross-checks. Moreover, manual updating of records, data entry, or process is both time-consuming and resource intensive. What takes days of painstaking effort may be executed in a matter of seconds, by leveraging automated technologies.

Likewise, automated operations, with synchronized operations, and turning switches on and off at the right time, improves efficiency, eliminating wastage.Automated robots work 24×7 at factories, without taking a break, and automated agricultural operations increase crop yield, improving productivity and Returns on capital investment manifold.

Automation also brings in consistency to processes, and increase predictability. With automated system and processes, the outcome both in terms of time and results may be predicted with a high level of accuracy.

Automation enables implementing the seven lean principles of eliminating overproduction, reducing waiting, prompt transportation, avoiding unnecessary processing, eliminating unnecessary inventory, doing away with excess motion, and eradicating defects, with gusto.

Automation Improves Safety

Automation eliminates the risks associated with several hazardous jobs, from handling molten lead to operating shredders, and preempts employees from being infected with ergonomically related disorders through monotonous data entry, injuries due to lifting heavy weights, and so on.

Automation Offers Macro Level Benefits

Automation removes the kinks in the production and operations process, leading to a high level of efficiency and better products. At a macro level, such improved efficiency leads to reduced costs and lower prices which boost demand, both factors improving the now all-sacrosanct bottom-line.

A spin-off benefit is, gains to the environment. The highly efficient operation of heating and cooling systems, brought on by automation, reduce energy. Likewise, automated robots used in mining reduce waste and conserve the environment.

However, often overlooked are indirect benefits of automation, which may be just as profound. Automation spares employees from drudgery and allows them to focus on meaningful tasks. Such work enrichment plays no small part in giving employees a psychological boost and can contribute to employee retention in a big way.

Automation and the Job Loss Quandary

For all the benefits, automation poses certain challenges as well.
One of the biggest benefits and a major reason why companies opt for automation is to reduce their wage bills, which often constitutes a sizable chunk of their operations expenses, to the point of making operations unviable. In fact, it is the wage bill that sounded the death knell of many industries in the US and other developing economies, shifting business to China and other developing countries. Automation is widely seen as an effective tool for competitive advantage, to overcome the challenge posed by low-wage economies.

Automation does lead to a reduction in workforce and reduced wage bills. About 43% of businesses expect automation to lead to job losses. About one in every three companies in the manufacturing, technology, clean tech, and food & beverages sectors expect automation to replace at least 5% of their workforce.

However, enterprises salivating on the prospects of a substantial reduction in their wages bill, as automation takes over manual tasks, may have to hold on to their celebrations. Automation takes away manual tasks, but brings in additional complications, such as the need to monitor and maintain the automated system, with adherence to Quality Assurance (QA) process. In essence, it may replace several low-end jobs with a few high-end jobs. Only large enterprises can be assured of a reduced wage bill. For small and medium enterprises, automation reducing their wage bills depends on the scale and nature of operations, and in the worst-case scenario, automation may actually end up inflating the wages bill!

Automation induced job losses can cause macro-level disruptions as well. In Stephen Hawking’s words, automation can “decimate the middle-class jobs” and displace the working class. Apart from the remaining employees being psychologically unmotivated, such a trend can result in the enterprises finding it difficult to get talent, and having to spend more resources and effort than necessary of its human resource and strafing functions.

Automation May End up Being Costlier!

From a financial perspective, deploying automated systems requires significant capital investment. A situation may well arise when the cost to implement and maintain the automated systems exceeds the manual costs, making automation financially non-viable. There are also unpredictable costs related to maintenance, and repair, and also predictable but indirect costs related to supervision and training that make automation financially dangerous for an enterprise.

Also, automation depends on having a highly matured technology infrastructure as its backbone. Without reliable ultra-fast backbone and equally dedicated supply of energy, automation will fall flat on its face and become counter-productive. Many companies assume this as given, when the reality may be different, or at least much costlier than anticipated, even in first world economies.

Automation is Not Yet Compatible with Customization

A more significant challenge is the loss of versatility or flexibility. No machinery is as flexible as the human body, and no artificial intelligence can supplant the human brain. An employee can perform a flexible variety of tasks, whereas a machine is limited to what it has been programmed to do. Automation basically entails repeating the same process over and over again and requires standardization. One off customizations, to cater to any special situations or exigencies, or even approaching each customer in a special way, is an anathema to process or operational automation.

The latest developments in 3D printing may provide a breakthrough in applying automation in a customized way, but it is still early days, and there is a long way to go before viable models emerge and mature.

Unless automation is implemented without a thorough understanding of the business process, or customer preferences, it can make things pretty annoying for the customer. Consider the case of an automated customer service helpline, where the customer has to spend minutes selecting one option after another, and in the end, be cut off because he made a wrong choice somewhere and now cannot find the option he wants.

Also, automation works well in a perfect world, but in a practical world, where there may be a need for compromises, automated systems may fall flat on its face. For instance, a strike or a hold up may disrupt the supply chain, throwing the entire synchronized system in disarray.

Each wave of automation has come with fresh benefits. The first wave of automation, heralded by the Industrial Revolution of the 19th century and made production robust. The second wave of automation in the 20th century boosted production capabilities and speeded up things. The latest wave of digitally inspired automation, powered by IoT and related technologies, promises intelligent insights which have the capability to overcome, almost all these existing drawbacks or challenges.

The trick is to get the implementation right. It requires effective teamwork, bringing together all stakeholders. A partner who knows his trade is essential to develop cutting edge and seamless solutions that leverage the benefits of automation and customize it for the enterprise.

The one thing everyone, from the CEO to the office janitor have in common is 24 hours in a day. It is how one utilizes the time that makes all the difference. A janitor, a driver, a clerk, or many other employees have their fixed role assigned to them, and a significant chunk of their job responsibilities are routine in nature. A CEO ideally spend time applying his talents, insights, and discretion at the higher facets of the job, establishing paradigms, exploring new business models, engaging stakeholders, monitoring the entire gamut of company operations, dabbling with innovation to do new things and do things better, and more.

Unfortunately, the reality is most CEOs restrained by routine and mundane tasks for significant chunks of time, leaving them with too little time to the things that really matter. The CEO has invested time and effort in acquiring knowledge, expertise, and experience, and the company is best served by ensuring the CEO utilizes these skills to the most.

Today, technology has improved to the extent automation has taken over many aspects of lives, which would have taken considerable manual effort and time not too long ago. The most common manifestations of automation in enterprises have been in data collection, big data analytics, robotics in manufacturing and assembly plants, and more. The latest technological developments such as Artificial Intelligence, Augmented Reality, and more infuse cognitive capabilities to automation, expanding the scope of automation in a big way than before. According to HBR, about half of all activities employees now do in enterprises can potentially be automated, with the existing technology.

While automation has eliminated many low-end jobs, it has generated high-end jobs to compensate for it. For instance, Amazon’s drones eliminate the job of delivery agents, but generate new jobs in app development, big data analytics, AI and AR solutions, and more. As companies deploy automation, the focus shifts to the redeployment of the workforce, rather than massive unemployment, dispelling the fears in some quarters.

Likewise, there is big potential for change in the job profile of the CEO, who, in a sense is the embodiment of all functions taking place in the enterprise. About 25% of CEO’s time is currently spent on activities that machines could do.

The following are some of the CEO functions that machines could easily take over, even with the available technology.

Eliminating Administrative Tasks

Categorizing emails, approving bill payments, sending emails, and several other routine administrative tasks are an inevitable facet of life for any executive, and the CEO is not immune from it. If anything, the stakes are even higher with a CEO, considering the value of such tasks. An automated system, where an algorithm or a pre-set formula processes such tasks can eliminate or significantly reduce such burden, and improve accuracy as well.

Analyzing Reports and Data

Automation has made a lot of data entry jobs redundant. Typing data into a spreadsheet is no longer required when automated systems capture data from source automatically. However, someone still has to go through the reports generated from such data. A sizable chunk of the CEO’s time is spent going through various reports from all departments of the enterprise, and do the needful. For instance, a CEO looks at the reports on market trends and custom preferences and makes a decision on whether to increase production on a particular product line. The CEO looks at the financial reports and makes investment decisions. The CEO looks at marketing and sales report and devise new strategies, or makes changes to the marketing budget.

Developing algorithm based systems automate the task and give the CEO information in a drill-down capsule model, saving considerable time. An algorithm does the job just as well, and more accurately, leaving the CEO to either approve or veto the automated decision based on any additional insight he or she may have.

Scheduling Meetings

A sizable chunk of the CEO’s time is consumed in meetings. Scheduling meetings are the headache of the CEO’s secretary, but an automated system that schedules meetings proactively and syncs the schedule makes the life of the CEO more organized as well. In fact, an automated reporting system, integrated with video conferencing ability could eliminate the need for many meetings altogether, or enable meetings at-will, again saving a considerable chunk of CEO’s time, and prevent work getting blocked up, waiting for the meeting to happen.

Informing Decisions

Very often, the CEO is the sounding board of the enterprise, interacting with the top external stakeholders, such as board members, major shareholders and investors, government authorities, and even major customers. Developing an open enterprise system, where such stakeholders get revenant messages automatically or can access the required information at will, can take a load off the CEOs work. Establish rapport with people that matter is an important arsenal up the CEOs sleeve, and the ability to establish and improve such rapport increase when the CEO is armed with a powerful tool that can provide information to such stakeholders seamlessly.

People Management

The CEO, as the leader of the enterprise, invariably has people management tasks high on the list of priorities. While there may be no substitute for face-to-face interactions, automation can ease the process considerably. Having automated systems in place for appraisals, a robust HRIS system that updates all HR information in real-time, and more makes a big difference, eliminating the routine that comes with the process, and allowing the CEO to focus his or her energy on the core task of motivating the employee.

Direct Tasks

While the CEO can delegate most of the task, many CEOs have tasks too important to delegate, or not possible to delegate. Such tasks include writing sales concepts, defining new product features, undertaking high profile marketing, and more. Having automated systems in place offering comprehensive, real-time information benefits the CEO greatly, just as it benefits any other employee.

Better Work Quality

At a personal level, automation is much more than a time saver for the CEO. By eliminating mundane yet inevitable chores, it removes dullness and enriches the quality of work. This has a positive effect on motivation, and work enrichment. Needing to do lesser routine tasks could also mean a better work-life balance. This last facet is very underestimated in today’s highly stressful world, where burnout rates are very high.

HBR estimates automation to raise productivity globally by 0.8%–1.4% every year. The stakes are even higher with CEO productivity. Automation can free the CEO from the trappings of the routine, allowing them to focus their energies on the “higher” things that really matter.

It requires highly intuitive systems that capture the required information and execute what is required. Automation of key tasks should also be accompanied by an efficient reporting and tracking system. The best way to execute such systems is by toe-up with a partner who is good on the technical front, whose has the cutting edge tools to deliver highly intuitive mobility solutions, and who is on top of the latest developments. The investment in such tools is well worth the potential value on offer.

Digital transformation is leveraging the opportunities brought about by emerging digital technologies, to transform business activities and models, in a strategic and coherent way.

The world of digital has advanced leap and bounds. Organizations weighed down by several considerations, however, have not kept pace, forcing them to indulge in digital transformation programs from time-to-time, to catch up. At another level, enterprises, mainly upstarts, unleash new digital based business models, which become paradigms others seek to emulate or better. IBM’s use of Watson for new AI challenges, GE leveraging IoT, AirBnB transforming hospitality, Uber changing taxi transportation, and more, are all examples of companies having indulged in successful digital transformation. Several other companies strive to seek synergy with such path-breaking business models. Steve Young, VP of IT at the VIA Metro, for instance, aligns digital transformation with metro rider experience, positioning itself to leverage the changing consumer needs brought about by services such as Uber and emerging technologies such as self-driving cars.

However, such instances of successful and seamless digital transformation are rare. Most companies struggle to define their digital strategy and kick-start their digital transformation program. A recent SAP survey reveals while 97% of businesses are onto some form of digital initiatives or other, only 21% have actually gone on to implement a firm-wide strategy.

In companies where digital transformation has been successful, it is mostly the CIOs that herald the change. About 52% of companies reported that the CIOs and CTOs were responsible for creating the organization’s digital vision, but that they faced roadblocks.

The CIOs have their task cut on successfully heralding a digital transformation in enterprises.

Establish a Technical Backbone

The first step towards digital transformation is establishing the technical backbone. This translates to becoming cloud-ready, redesigning networks to update security, and acquiring remote monitoring capabilities in today’s wi-fi and IoT age. Paul Krueger, CIO of Stewart and Stevenson adopted such an approach to good effect.

Companies cannot reasonably expect to develop everything in-house or even have exclusive services for everything. Cost, time, and other considerations make it impossible, and in any case looking for developing everything in-house may be akin to reinventing the wheel. There is a need to leverage common platforms that offer shared services, as well, and also try and develop solutions out of existing services, as advocated by Ross Tucker, CIO of Texas United.

There is also a case of overhauling the ERP program, making it agiler and primed up for today’s highly competitive and fast-paced business environment that requires flexibility, speed, and nimbleness. Rusty Kennington and Walter Meyer of Commercial Metals Company leveraged agile management practices to deploy its e-commerce solution and succeeded in selling its rebar and other metals exemplarily well. The company expanded its agile practice when rolling out a global ERP program, to an equally successful effect.

A successful digital transformation makes it easy for customers to do business with the company. The very raison–d’-etre for any business being satisfying customer wants, businesses that do not keep the customer at the heart of their digital transformation initiatives are bound to falter.  Rusty Kennington and Walter Meyer of Commercial Metals Company applied this precept to good effect, aiming their digital transformation initiative to make it easy for customers to do business with them, by including customers in defining what the digital transformation exercise looked like. The results paid off as Commercial Metal Corporation saw a spurt in market share.

Understand the Nature of the Transformation

Having set up the basic infrastructure, the next basic requirement in rolling out digital transformation initiatives is fixing the context in which digital transformation is to be applied in the enterprise. Digital-savvy CIOs understand how emerging technology can impact different aspects of the enterprise, both operational and customer-facing, and make a strong case for implementing the most relevant solutions.

John Varkey of Direct Energy makes a case for lowercase digital and the uppercase Digital. Lowercase digital is about technologies such as websites, mobile, and e-commerce while upper case Digital is about “accelerating business change” in aspects such as customer experience, new business models, and more. Each type of transformation initiatives requires a different approach. Lowercase digital, for instance, is transforming front-end customer facing digital assets, whereas uppercase digital runs deeper, seeking to change digital technologies that impact underlying behaviors and influences that often keep the business running.

In today’s highly competitive environment, businesses are always on the lookout to cut costs, boost revenues, and create efficiencies. To further such ends, innovation is inseparable from digital transformation. Without innovating solutions and innovative new business models, there is no case for digital transformation. Often, such innovation boils down to taking calculated risks.

Bruno Ménard of Sanofi says “ “If I look at the expectations of my board members, they are really around innovation. What does digital mean for my business, how can I create competitive strengths, how can I create resource from digital, how do I manage a digital transformation? How do I help my business teams to really shift or integrate digital in what they do?” A big part of the challenge, according to Ménard, is developing organizational structures to deliver such innovation on a consistent basis, or in other words, improve the maturity of IT governance vis-a-vis innovation.  

7 out of 10 digital-ready CIOs consider themselves responsible for driving the adoption of disruptive technologies within their organizations, especially in mobile, analytics, and cloud. These CIOs are comfortable driving innovation throughout the business, rather than simply in IT itself, and research on developing new products and solutions.

Manage Change Effectively

Digital transformation is also a change and comes with all the complexities associated with change. There is a need to unfreeze existing culture and paradigms, implement the new culture and paradigms, and freeze it. Simultaneously, there is also the ever-pressing need to overcome resistance to change and iron out the teething troubles and glitches that invariably come to pass during the transformation. Transformative enterprises often take on a significant number of parallel initiatives, and the CIO becomes the hub that integrates everything together.

As a study by Forrester Research concludes, it requires somebody who is both adept in the technology and has clout across the enterprise to lead the change. The obvious candidate who fits the bill is the CIO.
As the in-house, IT team is saddled with pressing routine tasks, and anyway may not be too conversant with the in-thing, make sure you co-opt a technical partner for your digital transformation initiatives. The world of technology is fast changing, and a focused technical partner, abreast of the latest cutting-edge technology would help you roll out robust apps and other solutions essential for the digital transformation initiatives.

Wannacry? If you have been inflicted with this latest piece of deadly malware that is wreaking havoc in cyberspace, there’s  little else to do but cry! However, understanding what the menace is, and taking basic precautions would save you the tears, allowing you to remain safe and be spared of the data carnage presently underway.

What is Wannacry malware?

Wannacry is a ransomware malware and worm, which has affected computer systems running on Microsoft Windows operating system, at a global scale. The malware, the deadliest one in 2017 so far, started to spread last week, taking over files stored in the infected systems, and demanding $300 in bitcoins, to restore access. Users were also warned the amount would double after three days, and the ‘captured’ files would be deleted irrecoverably if the ransom is not paid within seven days.

It spreads laterally between computers on the same LAN by using a vulnerability in implementations of Server Message Block (SMB) in Windows Systems. The exploit is called ETERNALBLUE. The worst affected are financial institutions, academic institutions, and other businesses attack. It is possible the perpetrators specifically targeted organizations and individuals with sensitive data they cannot afford to lose.

Ransomware is a type of malware that gets into a system by stealth, exploiting some latent vulnerability. Once it enters and installs itself in the system, it encrypts files on the hard drive, and demand payment for the encryption key.

Where is it spreading?

Wannacry has taken the world by storm, affecting thousands of computers in over 150 countries. At last count, it has impacted over 10,000 organizations and over 200,000 individuals, spread across 150 countries. The ransomware mutates itself, spreading from one system to another in different ways.

Among the most high-profile victims have been FedEx, the US-based delivery company, Renault factories in France, the National Health Service in the UK, several telecom and gas companies in Spain,  and thousands of other users, from corporate to small businesses, and from non-profits to individuals. While the most high-profile attacks have been in Europe, China and India are especially hard-hit, considering the sheer number of victims, and a large number of systems running on Windows XP and other legacy variants of the OS.

So far, Criminals behind WannaCry Ransomware have received nearly 100 payments from victims, in 28.56Bitcoins = $49,603.

Who are the Perpetrators?

As of now, the perpetrators of the attack are not known. The ransom is to be paid in bitcoins, which are hard to trace. Microsoft, in the line of fire, as Windows systems are the ones coming under attack, gave an indication of the tool used in these attacks being developed by the US National Security Agency (NSA), and now stolen by hackers. It is customary for the NSA to keep a war-chest of cyber-weapons ready, a controversial practice by any account, and the danger of which has now become apparent.

Snowden shines a light on the Shadow Brokers

“If NSA had privately disclosed the flaw used to attack hospitals when they *found* it, not when they lost it, this may not have happened,” NSA whistleblower Edward Snowden says.

Nevertheless, with investigators across the world working on the case, it is only a matter of time before the perpetrators are unearthed, and hopefully, brought to book. Some of the usual suspects, such as Russia, have categorically denied their involvement.

Is the threat over?

One would have thought the malware would have subsided by now after a wave drowned thousands of unsuspecting users in the first few hours of the attack. While there are reports of the attack slowing down, the threat is far from over. There were reports of fresh attacks in Asia and Europe on Monday. At an individual level, several inboxes still have “landmines” in them, mail with attachments that if opened could trigger the attack in the system. There are also reports of a new and deadlier variant of the attack that infects users directly through a malicious link on hacked websites, without requiring users to download an attachment.

There is light at the end of the tunnel though. A UK security researcher discovered a “kill switch” in the rogue software’s code, albeit accidentally. The discovery does not undo the damage already done, but stops the malware in its tracks, preventing its spread to new computers. Also, the possibility of several “copy cat” variants of the attack that will not have the same “kill switch” is also a real possibility.

Precautions to Take

Trying to take remedial measures after being greeting with the red screen of “WannaCry” is like bolting the door after the horse has bolted. The best cure is prevention. Computer users would do be on their alert, and especially consider the following precautions.

1. Maintain backups of all critical data and important files in a Google drive, or in an offline hard disk, CD, pen drive, or any other source. The ransomware encrypts the file on the hard drive of the system, rendering it inaccessible to the user. With a backup in hand, users can retrieve the data easily and need not even consider paying the demanded ransom.
2. Do not open any mail from unknown senders, and especially avoid spam mail like plague. This is a best practice for all times, and more so in the present troubled times, where any unsolicited mail, even from known accounts, need to be looked upon with suspicion and extreme caution. The safest approach is not to open any attachment or click on any URL in the email, without confirming the sender actually send it. Wannacry is reportedly slipping in malware through common file extensions such as pdf, ppt, doc and tiff, along with media files such as MP4 and MKV files, meaning every file is a potential landmine. Executable files, ending with .exe or .js are especially dangerous. Likewise, be especially wary of shortened URLs. The safest approach is not to download any files or click on any link unless absolutely required.
3. The internet is the lifeblood of the ransomware and any cyber attack for that matter.  If a system gets affected, the ransomware tries to spread itself rapidly by searching for other unpatched, vulnerable Microsoft PCs in the same local network. It also looks out for any random host on a wider internet. Manually disconnecting the system from the internet at the slightest hint of infection or suspicious behavior may just save the day. Seek professional held when restarting the system.
   

   “Wcrypt mainly penetrates through the SMB ports, so if you block the ports 135 and 445 through which the virus penetrates (in most cases they are not used by ordinary users) you can prevent its spread.“- Akhil S, Ethical Hacker, Fingent Technologies

4. Establish a Sender Policy Framework (SPF) for your domain, which is an email validation system designed to prevent spam by detecting email spoofing by which most of the ransomware samples successfully reaches the corporate email boxes.
5. Access only legitimate and trusted websites. Stay well clear of dubious and unknown sites, especially torrents.
6. Shun pirated software, which would invariably have a host of vulnerabilities, and no support or patch updates to effect a fix.
7. Update the systems. The main reason why the virus could spread the way it did was because many users fail to keep their systems up-to-date. This kind of attacks thrives on vulnerabilities that exist in the operating system and source code of software that has not been updated. Make sure all software are updated with the latest patch release, and preferably with the latest version as well. Microsoft released an update, Microsoft Security Bulletin MS17-010 as early as March,  to tackle the specific the problem involved in the latest attack, but many users have still not downloaded it.
8. If there is any incident that illustrates the need for a good antivirus or antimalware suite, this is it. Install and update a good antimalware suite, if not already in place.

As of now, the malware is limited to Windows systems, making other OS such as Android and Ubuntu a safe bet. However, there is nothing preventing a new variant to inflict other operating systems as well, making it expedient for all users to be on high alert.

What to do in case of becoming a victim?

At this point of time, there is precious little to do if an attack has already locked down the files in the computer. The only practical option is to reformat the system and start afresh. Contact the law enforcement and report the attack, though.
The UK’s National Crime Agency, and also most cyber-security experts advise users infected by the malware not to pay the required ransom. Even without any ethical considerations at play, there is no guarantee the systems will be restored even if payment is made. Worse, payment may just embolden the gang behind the operation to demand more.

In today’s tech-neutral age, talent is the key differentiator between companies, with employees a key source of competitive advantage. Top app developers are in high demand to ride the mobility wave, and enterprises scramble to retain developers from being poached.

Developers are by and large content with their current jobs, but three out of four developers are open to new opportunities, and would readily change to a job that offers them better working conditions. Even developers not actively seeking out jobs do spend around an hour per week checking on potential jobs. This is in addition to the time they spend with other developers and potential recruits on communities such as Stack Overflow.  In such a state of affairs, employers need to remain on their toes always, to retain developers.

Here are some tips to retain top talent in your enterprise, without allowing competitors to lure them away.

Provide Opportunities to Grow

Most programmers are knowledge workers who value their skills and strive to keep themselves updated. One in every three programmers contribute to open source projects, and a whopping 81% of developers program as a hobby as well. These programmers are neither beholden to any organization, nor dependent on any corporate training program for their skill enhancement. They remain with their organization as long as it is worth their while, and simply move elsewhere if the organization get in the way of their development. Their loyalty is to themselves first and to any organization second. Organizations would do well to understand this fact and provide employees opportunities to grow and develop their skills.

A good salary and fringe benefits are now a basic requirement, rather than any special motivators to ensure employees stay. Rather, if an employee feels the enterprise offers them opportunities to enhance their skill-set, valuable exposure, time to spend in creative pursuits, and more, they are more likely to stay.

Get the Leadership Right

Very often how the employee is treated in an enterprise determines whether he or she sticks on or leaves. As a rule of thumb, an authoritative leadership style is a sure-fire way to doom for the enterprise, and a servant leadership style, where the focus is to serve the employee, by facilitating them to do their thing, works wonders.

Having said this, a charismatic leader, who can lead from the front and motivate employees by dint of authority can also work wonders, no matter the leadership style. A good case in point is Steve Jobs, who would yell and publicly shame his teammates when dissatisfied with their work, and yet made Macintosh engineers believe they could achieve the impossible.

Keep Employees Motivated

The most effective retention trick is to facilitate the employee harness their creativity in tasks that matter to them. Abraham Maslow’s time-tested need-hierarchy theory lists out five levels of needs or motivation that satisfied an employee, starting from the basic psychological and safety needs, a moving on progressively to need for affiliation, esteem, and self-actualization. Most developers, by dint of being “knowledge workers”, have already accomplished their basic needs, and look primarily at higher level needs such as esteem and self-actualisation.

The onus is on the enterprise, especially HR to craft retention strategies, keeping in mind what exactly motivates an employee, and would prompt them to stay. Challenging work assignments, rewarding projects that would enable them to gain the esteem of their co-workers and peers, a sense of satisfaction on having accomplished a project that is really useful, and more are some ways to retain the employee’s interest to stay.

Pamper the employee

Motivating the employee into staying is of no use unless the basic systems are in place. Developers being highly skilled “knowledge workers.” The onus is on the enterprise to facilitate a congenial working atmosphere to do their thing.

Facilitating the employee means pampering to their needs, and a flex-and-fun time, combined with work-from-home options lead the list of facilities sought after by most developers. About 64% of developers already work remotely at least one day each month, and 11% of developers work remotely on a full-time basis, as of now. Nevertheless, much more is required to keep developers happy, and facilitate their creativity. While 57% of developers valued the ability to work from home on vacation days most, 53% of employees valued vacation days, 47% of employees valued health benefits, 40% of employees valued work hours, and 40% of employees valued the equipment they use.

Autonomy and Career path

At times, retention of talent may have more to do with a dysfunctional enterprise than any other factor. A rigid and hierarchical enterprise, with a culture of deferring to authority, and where information is kept on a tight light is hardly congenial for developers, who value creativity and openness. Most talents seek to leave enterprises where talent and merit are not valued, where promotions are a matter of tenure and not merit, and where there are no mentors to guide them.

Programmers value autonomy and empowerment. Empowering them to take crucial decisions regarding their projects, entrusting them to engage with clients directly, drawing deadlines through a collaborative process rather than imposing one from the top, are all steps that make employees feel valued, appeal to their self-esteem, and go a long way in retaining them for the enterprise.

Also, enterprises that fail to chalk out a clear career path for their top talent risk them leaving. Not all developers make competent managers, and many of them do not even seek a managerial position. The onus is on enterprises to ensure progress in roles and responsibilities that suit them. A technical path, parallel to a managerial or supervisory role, may work best for technocrats who may not find managing people their cup of tea.

Top programmers seek continuous value. They seek out highly challenging projects and seek to leave when they perceive the projects they work on are futile or destined to failure.

Getting and retaining top app developers is not easy. However, we offer an effective alternative. We already have a team of highly talented, resourceful, and experienced app developers, with a track record of having delivered several intuitive mobility and other projects, for customers cutting across industries. When you hire us, you are free of all your human resources related worries. Retaining the top talent, pampering them, and preventing others from poaching the best talent becomes our headache, leaving you free to focus on your business.

Big data has come a long way in 2016, but there is scope for much more. Here are the top big data trends, or how enterprises would leverage big data in new and innovative ways, going forward.

1. Dominance of the Cloud

The spread of the cloud notwithstanding, many small and medium enterprises still rely on on-premises data centers. As such legacy data centers reach their end of life, and as the benefits of the cloud become too tempting to ignore, there will be an increased migration to the cloud.

The future of big data for the enterprise is in the cloud, considering the infinite power and flexibility on offer. The cloud enables enterprises to tap into the required resources with a few mouse clicks, without having to take the trouble for provisioning, or seek talent to run in-house Hadoop clusters and processing. The migration to the cloud also cut costs in maintenance and operations.

2. Incorporation of Live IoT Data

The Internet of Things is in the throes of effecting a paradigm shift in all things computing. If anything, it will enrich Big Data analytics with even more data. With IoT gaining center stage, the focus of Big Data for the enterprise will shift to processing real-time and actionable data derived from IoT sensors and other live information, and transmitting the same to users and machines, for actionable information.

Enterprises will be faced with the increasing need to integrate and make sense of data entered by humans and data captured by machines, to aggregate composite visualizations. For instance, data from drones, combined with sensory and standard IT inputs, merged into a single pane of glass view would offer fresh multi-dimensional insights not possible before.

3. The Use of More Dark Data

The spread of computing and the Big Data trend of digitalization has been underway for some time now, but much of enterprise data are still trapped in paper-based documents, paper photos, CD’s, vaults, storage closets, and unconnected hard drives. Such data may be invaluable in offering historical insights and performance trends. Among the key Big Data trends would be demolishing silos that lock up data in the first place, and integrate such trapped data, to ensure comprehensive and complete analysis.

For the enterprise, accessibility and relevance of historic data become even more relevant in today’s hyper-competitive and a cut-throat world, where trademark infringement and/or intellectual property violation claims are manifold.

4. Focus on the Results rather than the Efforts

The proliferation of data makes it important to separate the wheat from the chaff. The terabytes of data being generated from multiple sources can drown even the most efficient of enterprises. To cope with the challenge of crunching terabytes of data, more and more organizations are now adopting Hadoop and other big data stores.

With the focus on results than effort, executives seek out relevant insights. Side by side with a focus on real-time analytics and insights, Big Data analytics will increasingly focus on data and results that really matter and add value to the bottom line, rather than analytics for the sake of it. Big Data vendors are introducing new and innovative Hadoop-based advanced analytic solutions towards this end, and enterprises have no option but to embrace such tools.

5. Immediately Gratifying Analytics

Today’s fast paced world demand instant results, fuelling the demand for real-time analytics capabilities. Today’s business executives demand real-time actionable data, in easy to consume and attractive graphics. The delivery of graphics is likely to become more flexible and innovative and take newer dimensions, such as 3D visualizations, as well.

Enterprises who do not cater to such pressing need face the risk of being left out, as competition becomes increasingly sophisticated and use innovative tools to gain better insights, to convince customers.

6. The Rise of Predictive Analytics

Today’s enterprises are going one step ahead of real time analytics and delving into predictive analysis, to take decisions that contribute to the bottom line.

Big Data providers now offer solutions that crunch historic data to predict events and behaviors, allowing marketers and enterprises to position them to make the kill. Predictive analytics also help in fraud detection and minimize risk exposure, besides, make operations more efficient than ever before.

7. The Rise of Self-Service

In tune with the efficiency-oriented lean philosophy, self-service is setting in even in big data preparation and analytics.

Self-service data preparation tools boost time to value, allowing enterprises unmatched flexibility and also making it easier to include unstructured and semi-structured data in the analytics. It also improves trust and reliability in the data included for analytics, considering end users who deal with the data would know its relevance, for inclusion in analytics. The decreased reliance on technical experts empower end users to no small extent and improve operational efficiency in the process.

Self-service in data analytics plays into the pressing need for customization, further boosting efficiency.

8. Increasing Reliance on Data Virtualization

Today’s data is not just voluminous, but also complex, and unstructured. Big data solutions are increasingly relying on data virtualization to unlock what is hidden within large data sets. Graphic data virtualization especially enable enterprises to retrieve and manipulate data on the fly, regardless of how the data is formatted or where it is located.

Through such virtualization techniques, the enterprise may optimize their business intelligence, and unlock better insights.

9. Stronger Administration of Data Security Permissions

With the trend of moving all data into a single integrated data warehouse and repositories, all users would access the same data, but on a “need basis.”  The coming days is likely to see more attention to fortifying access permissions and data security. Creating and or revising data access permissions policies, and implementing technology to monitor and detect potential data exfiltration by users is likely to take center stage in the coming days.

10. Increasing Thrust on Security

Security has always been a pressing issue.The convergence of various big management elements such as data quality, data preparation, and data integration, necessary for big data analytics, the increasing reliance on smart devices for generating data, and the increasing regulations in the wake of high-profile breaches raises the stakes of security higher than ever before.

The ramifications of Big Data breaches will be huge, with potential for serious reputational damage and crippling legal repercussions.

With big data being increasingly used for mission critical applications, the stakes have never been higher. As Big Data is expected to go leap and bounds, it is important for enterprises to stay abreast of the latest developments, to remain on the top of the game. Partnering with us for your Big Data plans offers a safe bet, considering our vast experience and expertise in the field, and our track record of having successful implemented several cutting-edge projects, cutting across industries.

Businesses, especially small businesses, these days are increasingly adopting cloud service technologies. Why?

It’s the flexibility, scalability and value features of the cloud that are apparently driving this growth in its adoption. The basic aim is to allow employees to work better and promote an efficient work environment, with their offices available everywhere, now that telecommuting is becoming more prevalent as a trend.

Here are some facts that prove how rapidly telecommuting is becoming mainstream:

• By 2020, cloud spending in terms of IT and services is likely to exceed half a trillion dollars.
• 70% of software revenues are based on cloud code – SaaS, PaaS or on-premise as ISV’s base on-premise on cloud platforms.
• Tweet: Almost 50% of large enterprises are looking to double up software and services development staff for cloud projects. 

But, as a general fact,

do all businesses stand to gain from using cloud services?
Will all businesses reap equal and extensive benefits from using the cloud?
Is it beneficial for you to use the cloud?

The answer to all these questions depends on the size of the business as well as preferences in terms of data, storage, security and the like.
Before you jump on the bandwagon, you need to analyse your business scenario and your preferences to make an intelligent decision.

Is cloud migration the right way to go for you?

Cloud migration (or moving your apps and services to the cloud), is more of a long term trend. While it may have several benefits of its own, there are several factors that you need to consider before going for it.

When should you consider moving to the cloud?

• If your applications are experiencing an explosive increase in traffic and it is practically difficult for you to scale and arrange resources on the fly, in order to meet the rising demand.
• If you are a software solutions provider and your clients are increasingly demanding faster application development and deployment, and you want to facilitate that while cutting down on infrastructure overheads.
• If your clients are looking to expand their business and diversify geographically and you think it might be a challenge for you to accommodate a multi-region infrastructure system, including its due maintenance, time and human resources.
• If you are looking to reduce your operational costs and increase the effectiveness of your IT.
• If you are looking to set up a disaster recovery system for an entire data center, while still having adequate control over resources and keeping costs under check.
• If you are planning to expand your development team and make it widely distributed so as to allow even remotely located employees to work easily.

These are just some common situations where you could consider cloud migration. There may be more. If you can relate to at least some these, then you can probably start planning.

Small and medium businesses are more likely to be experiencing one or more of the above scenarios. They are the ones who are constantly undergoing rapid and drastic changes in terms of scale, profits and business size. Hence, the obvious features of the cloud like scalability and accessibility can come in very useful.

Large enterprises may have more sustained developments in their business, in which case, they may not necessarily need the cloud. There are other options for them which we’ll be getting into, in a while.

The flipside

Now let’s see some possible consequences that follow cloud migration. You might want to consider the flip side of things as well, before getting into it.

• If your application uses, stores and sends back a lot of sensitive data, then you might not be able to use the cloud. Even compliance regulations restrict you from maintaining such data, in sources like the cloud.
• If you are using proprietary software or technology, and you are looking to move to the cloud, then you have a problem. It might not be legally possible for you to move or deploy such software into the cloud.
• You might have to deal with transparency and control issues, as your hardware is being controlled by someone else.
• You might encounter latency or dormancy issues with certain operations when using the cloud.
• If you want to retain ownership of certain data in your application, then cloud might not be the thing for you. When you migrate your data to the cloud, you have no control of where your data gets stored.
• Shared resources can lead to occasional disturbances in terms of performance and efficiency.
• Your application’s design or architecture might not be suitable as such to fit the cloud architecture. Hence you might need to make certain modifications.

Again, these are only some limitations of cloud migration to get you started on the thinking process. The most common ones are listed above. You may have to deal with other minor issues as and when you migrate.

To make a judgment…

On a normal case, where you already have a setup, which is satisfactory to your employees as well as customers, and you don’t really need much scaling and maintenance at the moment, then you could very well continue as such. It would not be worth these limitations for you to disturb the existing smooth process.

If you are a startup company in the manufacturing industry, it might not be feasible to maintain in-house servers and applications for internal uses. You also might not encounter a lot of the above-mentioned issues as you don’t use the cloud to serve customers directly. In such cases, opting for cloud services might be the best way to go.

For those of you who own large business enterprises in the software industry, it might be better to go for a hybrid model – one which combines the best of cloud services as well as in-house servers or private servers. For applications that involve a lot of sensitive data, or for proprietary software, you could use your own servers, and for other applications, you could use cloud services. That way, you don’t have to compromise on security or data ownership issues while at the same time, attain the flexibility and scalability of the cloud.
You also have the option of private clouds. More on that soon.

The cloud computing model

From a broad perspective, you could go for one out of three cloud computing models – Iaas (Infrastructure as a Service), SaaS (Software as a Service) and PaaS (Platform as a Service).

In case of IaaS models, you don’t have to take care of storage, networking, CDN and virtualization. They can all be left to the IaaS provider.

In PaaS, the application platform, the development, and the database are all handled by the providers.

SaaS models take care of business management, CRM, security as well as tools.
It is important to choose the model once you have decided to for the cloud.

The cloud options

Large enterprises also have the option of choosing a private or a hybrid cloud model.

Private cloud is where you can create your own cloud using specific platforms like Openstack. That way you can access the benefits of the cloud, while still retaining data security and ownership. It is apt for businesses using secure and confidential information and core systems.

A public cloud is where all of your resources are hosted by a separate cloud service provider. It supports more number of customers and is better suited for companies having lesser confidential information, as all the resources are publicly shared and virtualized.

A hybrid cloud model is one in which your resources are spread over private and public clouds. Specific resources can be used in the private cloud, whereas those which do not need a high level of security can be hosted by the public servers. Large software enterprises can benefit from using this model as they can have the best of both worlds. It is a perfect blend of reliability, availability, security and reduced operations costs.

It is extremely important for business enterprises, whether large, medium or small to analyze their business and choose the appropriate cloud solution. If your business scenario demands cloud migration, then your next steps should be in choosing the right model. Once you know exactly what kind of cloud services you need, you can be sure you are doing the right thing.
Still confused? Talk to our experts and find the perfect solution.

Augmented Reality is a hot emerging technology that modifies a real-world plain-sight view by superimposing a real-time computer-generated sensory image, sound, video, GPS data, or graphics, in a semantic context. Through such superimposition, Augmented Reality offers a composite view of the environment and an enhanced perception of reality.

Augmented Reality is riding high on a wave of expectations, and many experts tip the technology to transform many walks of life, including the workspace, like never before. Augmented Reality blurs the line between the physical and digital realms. It brings computer-generated graphics to life, making what the employee actually sees interactive and manipulative. The potential applications are endless, limited only by imagination.

1. Better Management of Work

Augmented Reality tool such as HoloLens allows supervisors and managers to remain in better control of the situation, as they are fed with real-time information in the actual context. Instead of taking time out to analyze the situation in a computer or smartphone, they gain real-time insights in the course of their work. They can also make changes and issue instructions using hand or head movements, and voice commands.

Augmented Reality enables trial-and-error, without the usual costs and time associated with the process. An interior designer, could, for instance, use an AR headset to test color schemes, or a jewelry designer could visualize an idea and share it with the customer, before committing to make it. An architect designing a new office could view a real size hologram from all angles, to optimize the settings. A salesman could share his product line with clients in 3D.

2. Better Insights

Using AR powered glasses could offer field technicians insight into the working of machinery, annotating the parts, making explicit fluid and other levels not easily discernable, identifying parts which have failed or not working to the set parameters, and more. Overlaid animations would guide the technician on what to do next. What hitherto took specialists with considerable years of experience and training could easily be handled by a novice technician.

Lockheed Martin is already applying such technology to good effect, employing AR to aid design and make production floor personnel familiar with procedures. DHL is using similar AR technology to make sure employees load carts in the most efficient way possible.

3. Improved Productivity and Efficiency

Augmented Reality delivers optimal and accurate information, in the ideal format, at the precise time, to increase efficiency and productivity manifold. While conventional technology may bring in all details about a customer who walks in at the computer console, AR technologies bring it in front of the worker’s eyeballs. Workers no longer need to stop what they are doing to seek the required information or worry whether the information they gathered is accurate.  Gestures and voice replace the inconvenient keyboard, mouse clicks or swipes.

Moreover, the field of view information offered by AR may change dynamically along with the task being performed. For instance, a worker in the warehouse may be guided to the area where a requested item is stored. In a factory, it could notify workers of resource levels or problems on the assembly line on the fly. Conservative estimates peg a 32% efficiency increase when deploying AR.

4. Enhanced Training

AR transforms training, taking it to a whole new level. It enables enterprises to speed up the training process and make it more effective.

Google Expeditions, a virtual reality platform, offers an AR overlay, already allow students to take guided tours deep into the Amazon jungle, or watch a Viennese opera. Implementing similar tools in the workplace would allow trainees to learn the basics and delve into the advanced, in double quick time, with a real feel of things. New hires could be placed in a real-world situation, and be exposed to all possible scenarios, without the disruption and risks characteristically associated with on-the-job training. Augmate’s InstructAR platform is an early step in this direction, aimed at imparting tech and manufacturing training using AR.

Hyper-training with augmented reality facilitates shorter learning curves, better-trained employees, and an all-around more efficient workplace. Boeing trainees assemble a mock airplane 30% faster and 90% more accurately using AR-animated instructions, compared to relying on PDF guides.

5. Furthers Organizational Creativity

Augmented Reality opens the doors for limitless creativity and innovation in the workplace. AR tools may be used to simulate different cause-effect scenarios, to determine an optimal course of action, without having to go through the underlying risks. In an ultra-fast business world brimming with change, such options help business drive much-needed agility and adaptability.

The potential of Augmented Reality to drive innovation is unlimited, especially when blended with employee collaboration, field tests, and presentations. AR can immerse a remote team, bringing employees together from across the globe in a way that feels more real than ever before, boosting collaboration at a global scale.

Augmented Reality also helps enterprises devise innovative ways to effectively deal with contingency scenarios, such as how best to tackle hazardous workplace conditions, how to plan for a contingency such as a live wire falling to the ground in the construction industry, guiding the workforce on protocols in the eventuality of emergencies such as a fire, and much more. AR can take the remote workforce further than existing tools can.

6. Deepen the Engagement

Marketers leverage AR in many innovative ways, from embedding a product brochure with personalized messages to offering a snap preview of a new location, and more. Blippar, a New York-based advertising company has taken the lead in offering augmented reality games with everyday objects, offering ample scope to deepen customer engagement. One innovative Pepsi ad allows users to aim a ball to a goalpost with their eyes, and “kick” it with a quick gesture. The rich data collected on customer habits and behaviors are spin-off benefits.

While AR technology has been in existence for some time now, growth has been sluggish over the years, mainly owing to the limitations in enabling technology. The popularity and easy availability of wearable devices have however changed the scenario, and AR is all set to go mainstream in the near future.

Augmented Reality is all set to enter the boom phase. IDC estimates shipping 99.4 million Augmented Reality headsets by 2021, a tenfold increase from the 10.1 million shipped in 2015, indicating a compound annual growth rate of 58%.

As the adage goes the early bird catches the worm. Your business will surely be better off by introducing Augmented Reality technologies for both internal and external facets of operations. When you partner with us, you can leverage our highly skilled, talented, and experienced team to develop state of the art, cutting edge AR solutions. Get a free consultation.