Project Category: Case Study
Fitness Regimen App For Trainers
Challenges:
Create a more engaging and personalized fitness journey for clients
Industry
Healthcare
Solutions:
Fitness Regimen App
Results:
Enabled customers to uplift their fitness journey with effective schedules, exercise plans, and goals. The app boosted customer engagement and user experience throughout their fitness journey.
Locations:
UK
About the Client
Customers today need personalized experiences. Our client, a fitness and healthcare business, wanted to leverage new technology to deliver prompt and personalized services to its customers.
Legends Personal Training 3.0 is a select group of the finest personal trainers and health professionals in Wimbledon and Kingston. To better manage their clientele, the client wanted to build an application that would enable personalized experiences for customers.
Case Overview
Along with providing personalized customer services, the client wanted the application to cater to all the health requirements of their clients, including health products.
Fingent helped the client build an app that helped customers strategize their healthcare routines with apt exercise plans and more. The application also helps record customers’ fitness goals and plans to generate fitness plans and exercise sets that boost the fitness journey and experience.
CHALLENGES
Roadblocks Faced in the Existing System
Lack of personalized customer experiences
Stand out in a highly competitive market
Difficulty in engaging customers with apt exercise routines daily
Inability to improve customer retention rate or increase the customer base
Leverage new technology to offer unique services
SOLUTION
Fingent’s Approach - Fitness Regimen App
The application integrates features for strategizing healthcare routines, tracking fitness goals, and creating customized exercise plans. By incorporating advanced technology, the solution effectively addressed the client's need for innovation and customer satisfaction.
Create custom fitness routines based on customer goals
Easily manage customer schedules and consultations
Monitor and calculate fitness levels easily
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BENEFITS
Making An Impact On Client Success
The custom-built application empowered the client to deliver superior and personalized customer experiences, strengthening customer loyalty. Fitness professionals could easily manage customers and deliver customized routines without hassles. The app significantly improves user engagement and customer retention rates and helps gain a competitive edge.
Easily schedule sessions through the app
Set fitness goals for customers to achieve
Easily generate exercise routines that fit a customer's goals
Record performance and change exercise plans accordingly
Personalized services
Smart customer management
Boosted customer engagement
Eased tasks for trainers
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End-to-end Default Management Solution
Challenges:
Improve task efficiency and streamline workflow for real estate brokers, inspectors, and field agents.
Industry
Real Estate
Solutions:
An End-to-end Default Management Solution
Results:
Improved workflow management with digital tools that eliminated excess paperwork and Excel sheet recording, contributing to efficient performances and boosting customer trust.
Locations:
US
About the Client
Founded in 1967, Five Brothers provides property preservation, inspections, REO, maintenance, valuation services, utility services, and various mortgage industry support services. With a strong focus on customer experience, Five Brothers strives to leverage new-age technologies to maximize asset preservation and mitigate risk.
To enable end-to-end efficiency in property management, the client sought a reliable software development partner who could guide them in leveraging the latest technologies. The company wanted to enhance the customer experience while allowing for a streamlined and effortless workflow.
Case Overview
Fingent carefully and meticulously analyzed the client's needs and the industry challenges, based on which they formulated a series of solutions that simplified generating price opinions, invoicing, work order scheduling, audits, inspections, reporting, disaster management, and more.
Fingent created a comprehensive default management system comprising several integrated components, including BPO, QC, AVM, Workflow, and Invoice, customized to cater to the client’s unique needs and work model. Fingent followed an interactive, “agile” process to build out the required capabilities, resulting in the five discrete modules.
CHALLENGES
Roadblocks Faced in the Existing System
Complexities in generating price opinions
Difficulties in interior and exterior property inspection and reporting
Lack of automation in generating property value reports
Need to streamline work order management
Tedious invoicing processes, especially in mortgages
SOLUTION
Fingent’s Approach - End-to-end Default Management Solution
Fingent’s end-to-end default management solution included customized solutions that simplified generating price opinions, streamlined property inspections, automated reporting on property value, eased work order management, and improved invoicing efficiency.
FiveOnline BPO - to generate price opinions on properties
FiveOline QC - assess and report the quality of the property
FineAVM - automated valuation model to generate property value reports
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BENEFITS
Making An Impact On Client Success
Five Brothers saw an ease in workflow management with digital tools that eliminated excess paperwork and Excel sheet recording. Our partnership enabled them to transform their business at each stage with scalable and modern technology that enabled them to expand their custom base and partnerships.
Eased work order management and administration with BPO Portal
E-invoicing system that simplified transactions in mortgages
Simplified workflows, enhanced efficiency and improved customer services
Ability to leverage modern technologies to adapt the market changes
Streamlined Operations
Customer Trust
New-age Technology
Business Expansion
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Custom Mobile App Developed for Travelers
Challenges:
Eliminate risks for travelers by keeping them informed about local threats and concerns.
Industry
Travel
Solutions:
A Custom Mobile App Solution Enabling Traveler Safety
Results:
Allow travelers to access any information about the threats, natural hazards, or vulnerabilities of given locations on their mobile app to enable safe travel.
Locations:
US
About the Client
Travelers who wish to explore new countries and states are often concerned about their safety. Despite innumerable research, travelers experience thefts, cyber crimes, natural hazards, and more. That’s because most articles and reviews they read are outdated or unreliable.
Our client, GeoSure, wanted to leverage the latest mobile technology to equip travelers with the latest stats and safety scores of the places they are visiting so that they are prepared and safe when exploring new destinations.
Case Overview
Fingent helped GeoSure custom-build a mobile app that is a trusted, location-sensitive personal security app that assists travelers by providing personalized and quantifiable travel security content.
The app crowdsources data feeds from global sources to fuel proprietary risk algorithms. These algorithms deliver powerful threat temperatures to assess relative vulnerability anywhere in the world. The app covers everything from cyber concerns and political threats to environmental and health hazards in the regions.
CHALLENGES
Roadblocks Faced in the Existing System
Threats to travelers
Inability to assess safety scores of locations
Lack of real-time data and updates
One source for all reliable data about locations
Enable a global community
SOLUTION
Fingent’s Approach - Custom Mobile App Solution Enabling Traveler Safety
Fingent developed a mobile application powered by a highly sophisticated analytical engine. The app combines hundreds of evaluated information sources, including those from the CDC, WHO, United Nations, State Departments, Interpol, and Local Authorities, with updated global crime statistics.
Data from trusted sources plus crowd-sourced reports
Enhanced mapping system for faster interaction
Ensures safety at a particular place at street level view
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BENEFITS
Making An Impact On Client Success
The GeoSure mobile app covers six critical safety categories: Physical harm, basic freedom, women's safety, theft, disease, and overall security to enable stress-free and safe traveling. It combines data from multiple reliable sources and further analyzes it to provide the best recommendation to users. The app also formulates a global community to help share experiences and feedback.
A smart data-driven app that utilizes statistical algorithms
Enhances travel safety through relevant and reliable data
Genuine global community to share experiences & safety measures
Improve the travel and tourism industry by enhancing safety
Smart data-driven app
Global community
Statistical algorithms
Safe traveling
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Funds Management System for Missionaries Medical Care
Challenges:
Allow ease in monitoring, managing, and dispensing funds and reduce fund approval complexities.
Industry
Healthcare
Solutions:
A Customized Funds Management System
Results:
A complete solution to track the funds received and how they are utilized. The app also streamlines fund approval processes, making it simpler and faster.
Locations:
India
About the Client
Missionaries Health Services (MHS) is a Christian organization committed to providing total medical care for missionaries. As a member of MHS, missionaries could avail treatment for any ailments from hospitals that are partnered with MHS.
Nonprofits often face challenges in properly tracking and monitoring the funds received and how they are utilized. Also, the complexities involved in fund approval processes often delay payments, drastically affecting the organization's objectives and customer experiences. Our client was looking to leverage the latest technologies to enable the admins seamlessly manage and dispense funding and cash flow.
Case Overview
Fingent helped create a complete solution that enabled MHS to keep track of funding and cash flows within the MHS system. The system enabled MHS admins to monitor, manage, and dispense the funds received.
MHS can track funds from any of the following: monthly contributions by Missionaries, Church or Organization contributions, or Donations. MHS also streamlines fund requests and analyses them with the health records of missionaries in the system. MHS further helps automate approvals depending on the fund requests. MHS also provides a five-step approval process that is integrated with the payment bank.
CHALLENGES
Roadblocks Faced in the Existing System
Inability to track funds received
Poor cash flow management
Inability to the defense of funds
Complex fund approval processes
Time-consuming approval models
SOLUTION
Fingent’s Approach - A Customized Funds Management System
The app enabled MHS to keep track of funding and cash flows within the MHS system. The System enabled MHS admins to monitor, manage, and dispense the funds received through the system. MHS could also streamline fund requests and analyze them with the health records of missionaries through the system.
Integrated with payment gateways
Automated approval requests
Eased tracking of funds and cash flow
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BENEFITS
Making An Impact On Client Success
The solution enables real-time tracking, monitoring, and management of funds, ensuring greater transparency and accountability for MHS. Automated fund approval significantly reduces delays and improves operational efficiency. Integrating health records with fund requests allows data-driven decision-making and better resource allocation.
Easily monitor donations from multiple sources within a unified platform
Simplifies complex approval workflows with a five-step process
Streamlines fund allocation and management, eliminating bottlenecks
Analyzes fund requests alongside missionary health records
Real-time fund tracking
Optimized cash flow
Automated approvals
Data-driven decisions
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iPad App for Smarter Data Repository and Sharing
Challenges:
Enable LEGO enthusiasts to easily access instructions and other data about their LEGO pack on their iPad
Industry
Manufacturing
Solutions:
iPad App for Smarter Data Repository and Sharing
Results:
Enabling easy access to manuals and instructions about the game on iPads to enhance customer experience and boost user enthusiasm.
Locations:
India
About the Client
The LEGO Group is a leading plastic toy manufacturing company based in Denmark. It is a leading player in the toy industry. LEGO consists of colorful plastic pieces that can be connected and assembled into various shapes and structures. The game captivates users for hours of fun, enthusiasm, and creative development.
LEGO enthusiasts are often seen having multiple collections of LEGO packages. These packages may have been manufactured years before, and stores might not have the proper instructions or manuals to assist users. That’s why our client decided to create an iPad app that would help users easily access the instructions for all LEGOs in one place.
Case Overview
Fingent helped the client develop an iPad app that syncs with the client’s website. The application allows users to search, view, and download instruction sheets for LEGO sets. The app stores instructions for all LEGO sets released and can be filtered by year of release.
Users can easily search for LEGO instructions based on categories, names, or numbers other than the year of release. They can also download the LEGO instructions they need and add them to their favorites for offline access.
CHALLENGES
Roadblocks Faced in the Existing System
Difficulty in accessing user manuals of older LEGO versions
Lack of proper data repository
Enhance user experience
Engage users online and improve customer reach
Combat the increased use of mobiles and iPads among new users
SOLUTION
Fingent’s Approach - iPad App for Smarter Data Repository and Sharing
The app enables users to quickly access information on LEGOs released in any year with a tap of their fingers. Users can also download instructions and manuals or save them to their favorites for offline use. The app serves as a streamlined platform for easy data repository and sharing medium.
Easily search LEGO data by product name/ product number
Ease to download and add LEGO sets to favorites
Gallery preview of assembling manuals
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BENEFITS
Making An Impact On Client Success
This innovative solution enables easy data sharing. The app enhances user experience, fosters engagement, and strengthens customer reach across mobile platforms. It also helps the client store, save, and manage a large amount of data safely.
A user-friendly interface designed for quick navigation
Improves customer satisfaction
Encourages online interaction
Expands reach among tech-savvy LEGO users
Seamless search options
Enhanced user experience
Offline access
Engagement boost
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Lewtan: Developing Efficiency And Productivity Through Business Consolidation
How Fingent assisted Lewtan, a leading provider of technology solutions for asset-securitization, modernize their business and technology scenario.
Lewtan
Industry
Financial Services
Region
United States
Technologies
.NET
About the Customer
Lewtan is the leading provider of a wide range of content and technology-based solutions to members of the global asset-securitization industry. These include issuers, investors, underwriters, servicers, credit enhancers, and rating agencies representing more than 300 institutions worldwide that rely on Lewtan intelligence and surveillance solutions.
Lewtan’s product maintenance management was a growing concern. As their products were developed from different business and technology streams, consolidation was a key issue. Lewtan approached Fingent to help them asses their current business and technology scenario and provide a road map towards modernization.
Fingent’s Solution
Fingent deployed a thorough study of Lewtan products, their processes, and infrastructure. A detailed study, involving product overviews from product managers, detailed overview and application demo was undertaken. Fingent reviewed code snippets and Database Schema along with the infrastructure and Management setup.
From the results of this study, Fingent was able to formulate an extensive set of recommendations for Lewtan. With Fingent’s roadmap, Lewtan was able to understand their business scenario and was able to execute adequate steps to increase their efficiency. Fingent’s strategy also helped Lewtan modernize its products reaching a far wider audience effectively and efficiently.
How we helped our client
Fingent strategized adaptable business process plans that helped Lewtan streamline critical business functions.
In the technology front, Fingent identified gaps between the latest version and supported versions of their product. This also resulted in innumerable versions of source code maintained and supported by Lewtan, proving to be quite a challenge for technology consolidation.
Fingent further drafted a cloud product consolidation and migration strategy.
Fingent clearly defined a migration path that simplified technology transition.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Xorcom - Improving Customer Support and Engagement
We developed a mobile app to assist Xorcom’s customers in identifying the warranty status of their products and request for support whenever required
Xorcom
Industry
Communications
Region
United States, Canada
Technologies
Drupal, PHP, LAMP, XML, AJAX, Javascript, Apache, CSS3, Media-queries, JSON, XML, REST API
About the Customer
Xorcom, established in 2004, designs and manufactures business telephony solutions that support both traditional PSTN and VoIP communication. Xorcom wanted an easy process wherein users can get information regarding the product.
Fingent’s Solution
Fingent understood Xorcom’s customer behavior and planned to deploy a mobile-based web application. The application will enable users to quickly get the necessary product details right on their mobile phones. Keeping this in mind, Fingent developed a mobile site for Xorcom that helped its customers to identify the warranty status of their products and request for support where needed.
How we helped our client
Request Support
Get product and warranty details
Track products
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Ecommerce Gift Center for Personalized Planet
Challenges:
Leverage the latest in ecommerce to enhance customer experience and boost sales.
Industry
Retail
Solutions:
Ecommerce Platform Powered by Magento to simplify product administration and structure online shopping
Results:
Enabling online shopping helped the client boost sales. Moreover, the ecommerce channel eased and streamlined the categorizing of products and managing sales.
Locations:
US
About the Client
Personalized Planet specializes in gifts for moms, dads, grandparents, newlyweds, children, and pets. Within just a few years of its inception, the business expanded to add jewelry, apparel, room decor, picture frames, kitchenware, and pet supplies to its store.
The client realized they needed to leverage digitization to match the changing market trends and customer demands. Offering customers online shopping experiences could boost their sales and also help them better manage their products, various categories, and sales.
Case Overview
Fingent realized that the client needed a solution that could enhance their customers' shopping experiences. Thus, Fingent strategized to design an ecommerce platform that was user-friendly and eased customers' shopping journey with easy access to various products.
Fingent structured the online shopping portal to make it accessible to gift buyers of all ages and interests. Fingent used expertise in the Magento framework to quickly and affordably implement the customized ecommerce capabilities while providing a backend that makes product administration intuitive and straightforward.
CHALLENGES
Roadblocks Faced in the Existing System
Lack of Online Shopping Facilities
Customer Engagement Gaps
Need for a Unique Shopping Experience
Lack of Quick Customer Support
Competitive Industry Pressure
SOLUTION
Fingent’s Approach - Ecommerce Platform Powered by Magento
Fingent designed and developed a Magento-based eCommerce platform tailored to enhance Personalized Planet’s digital presence and shopping experience. The platform ensured intuitive navigation for users and simplified backend management for the client.
Simplified ecommerce management
Product administration
Category and filter management
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BENEFITS
Making an Impact on Client Success
The new ecommerce platform improved customer engagement and streamlined internal operations. It empowered the client to scale efficiently while meeting evolving market demands.
Easy user account management
Streamlined shopping experience for customers with shopping carts
Faster time-to-market for new product categories
Greater flexibility to enhance the shopping experience
Enhanced Customer Experience
Improved Brand Value
Improved Service Efficiency
Stronger Competitive Advantage
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AI Chatbots for Enhanced Learning Experiences
Challenges:
Limitations in providing prompt assistance to learner queries
Industry
Education
Solutions:
Automated Intelligence-driven ecosystem that includes AI-enabled chatbots and teaching assistants
Results:
Better instructor-student communication, prompt assistance to student queries, streamlined management, and improved learning experiences.
Locations:
US
About the Client
Established in the late 18th century, the client - The University of North Carolina, is one of the oldest state universities in the nation. The university has a proud legacy of enabling innovative methods of teaching, research, and student engagement.
The client is one of the leading centers of educational and economic development. The faculty is also dedicated to creating an environment of innovation and excellence. Encouraging more innovation, the university wanted to leverage modern technology to ease student-instructor collaboration and enhance learning experiences.
Case Overview
Fingent, as the client’s technology partner, helped the university develop an Automated Intelligence-driven ecosystem that facilitates students to interact with an AI-enabled Teaching Assistant (AiTA).
The ecosystem powered by IBM Watson is tightly integrated with many Teaching Assistant Bots, enabling educators to upload relevant content easily and students to access and interact with the teaching assistants safely for enriched learning experiences. The solution avoids delays in responding to student queries, strengthening student-instructor relationships.
CHALLENGES
Roadblocks Faced in the Existing System
Limitation to offer one-on-one student support
Inefficient content delivery methods
Delayed responses to student queries
Difficulty in scaling student-instructor interactions
Need for an intelligent system to support 24/7 student assistance
SOLUTION
Fingent’s Approach - AI-enabled Teaching Assistant (AiTA)
The AI-driven learning ecosystem powered by IBM Watson enables seamless interaction between students and AI-enabled Teaching Assistants (AiTA). The solution ensures real-time query resolution, streamlined content delivery, and enhanced student-instructor collaboration.
Instructors can easily upload relevant content for students
Integration with IBM Watson makes it easier for instructors to train bots
Multiple chatbots to manage student queries
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BENEFITS
Making an Impact on Client Success
The AI-powered solution enhances learning experiences by providing instant support and fostering continuous engagement. It also improves instructional efficiency and makes personalized learning more accessible.
24/7 student support through AI-enabled Teaching Assistants
Faster resolution of queries without instructor intervention
Improved student satisfaction and engagement
Streamlined content management for educators
Enhanced Learning Experience
Engaged and Driven Students
Improved Instructor Efficiency
Enhanced Personalization
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Augmented Reality Powered Facial Recognition App
Challenges:
Ability to identify people and access their basic data with facial recognition
Industry
Education
Solutions:
A unique mixed reality application enabling quick identification of people through facial recognition
Results:
The application can enhance security checks and protocols with easy identification of people. Real-time access to databases and image comparison and recognition abilities make the app a groundbreaking innovation.
Locations:
US
About the Client
The client is a renowned university in the US, known for its innovative researches, teaching methods, and public services. As a part of their research, the organization wanted to explore on the opportunities of enhanced security and communications through facial recognition.
Fingent, being their global technology partner for years, collaborated to establish a solution with mixed reality. Fingent had previously assisted the university in developing projects involving upcoming technologies such as AR, VR, and AI.
Case Overview
The client sought a groundbreaking solution, and Fingent ensured they got it! Using Microsoft Hololens, Fingent developed a mixed reality, first-of-its-kind application that enables users to identify people using facial recognition.
The application can further link the facial recognition to the biodata of a person for more relevancy. The app will further have the capability to capture images and compute similarities between the captured images and compute similarities with images in secured database.
CHALLENGES
Roadblocks Faced in the Existing System
Lack of high recognition accuracy
Enhance security and privacy
Secure management of student/staff database
Inability to quickly scan biodata and student details
Complexities of leveraging new-age technology
SOLUTION
Fingent’s Approach - AR-powered Facial Recognition App
Fingent delivered a first‑of‑its‑kind mixed reality solution on Microsoft HoloLens, combining on‑device facial recognition with secure cloud‑based data retrieval to instantly overlay validated biodata in real-time, enabling:
3D bubble hologram to display biodata using UNITY 3D Engine
Uses Microsoft Face API to verify and identify the correct match
Capture a facial image and compare it with the existing database
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BENEFITS
Making an Impact on Client Success
The app streamlines identity checks and accelerates security workflows. The intuitive HoloLens interface and optimized edge‑cloud processing ensure rapid, reliable performance and seamless campus integration.
Instant on‑the‑spot identification
Real‑time biodata overlays
Enhanced privacy and security
Intuitive MR interface for quick adoption
Enhanced Security
Easy Scanning of Biodata
Improved Management of Databases
Quick Identification of People
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