Project Category: Case Study
Xorcom - Improving Customer Support and Engagement
We developed a mobile app to assist Xorcom’s customers in identifying the warranty status of their products and request for support whenever required
Xorcom
Industry
Communications
Region
United States, Canada
Technologies
Drupal, PHP, LAMP, XML, AJAX, Javascript, Apache, CSS3, Media-queries, JSON, XML, REST API
About the Customer
Xorcom, established in 2004, designs and manufactures business telephony solutions that support both traditional PSTN and VoIP communication. Xorcom wanted an easy process wherein users can get information regarding the product.
Fingent’s Solution
Fingent understood Xorcom’s customer behavior and planned to deploy a mobile-based web application. The application will enable users to quickly get the necessary product details right on their mobile phones. Keeping this in mind, Fingent developed a mobile site for Xorcom that helped its customers to identify the warranty status of their products and request for support where needed.
How we helped our client
Request Support
Get product and warranty details
Track products
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Ecommerce Gift Center for Personalized Planet
Challenges:
Leverage the latest in ecommerce to enhance customer experience and boost sales.
Industry
Retail
Solutions:
Ecommerce Platform Powered by Magento to simplify product administration and structure online shopping
Results:
Enabling online shopping helped the client boost sales. Moreover, the ecommerce channel eased and streamlined the categorizing of products and managing sales.
Locations:
US
About the Client
Personalized Planet specializes in gifts for moms, dads, grandparents, newlyweds, children, and pets. Within just a few years of its inception, the business expanded to add jewelry, apparel, room decor, picture frames, kitchenware, and pet supplies to its store.
The client realized they needed to leverage digitization to match the changing market trends and customer demands. Offering customers online shopping experiences could boost their sales and also help them better manage their products, various categories, and sales.
Case Overview
Fingent realized that the client needed a solution that could enhance their customers' shopping experiences. Thus, Fingent strategized to design an ecommerce platform that was user-friendly and eased customers' shopping journey with easy access to various products.
Fingent structured the online shopping portal to make it accessible to gift buyers of all ages and interests. Fingent used expertise in the Magento framework to quickly and affordably implement the customized ecommerce capabilities while providing a backend that makes product administration intuitive and straightforward.
CHALLENGES
Roadblocks Faced in the Existing System
Lack of Online Shopping Facilities
Customer Engagement Gaps
Need for a Unique Shopping Experience
Lack of Quick Customer Support
Competitive Industry Pressure
SOLUTION
Fingent’s Approach - Ecommerce Platform Powered by Magento
Fingent designed and developed a Magento-based eCommerce platform tailored to enhance Personalized Planet’s digital presence and shopping experience. The platform ensured intuitive navigation for users and simplified backend management for the client.
Simplified ecommerce management
Product administration
Category and filter management
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BENEFITS
Making an Impact on Client Success
The new ecommerce platform improved customer engagement and streamlined internal operations. It empowered the client to scale efficiently while meeting evolving market demands.
Easy user account management
Streamlined shopping experience for customers with shopping carts
Faster time-to-market for new product categories
Greater flexibility to enhance the shopping experience
Enhanced Customer Experience
Improved Brand Value
Improved Service Efficiency
Stronger Competitive Advantage
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AI Chatbots for Enhanced Learning Experiences
Challenges:
Limitations in providing prompt assistance to learner queries
Industry
Education
Solutions:
Automated Intelligence-driven ecosystem that includes AI-enabled chatbots and teaching assistants
Results:
Better instructor-student communication, prompt assistance to student queries, streamlined management, and improved learning experiences.
Locations:
US
About the Client
Established in the late 18th century, the client - The University of North Carolina, is one of the oldest state universities in the nation. The university has a proud legacy of enabling innovative methods of teaching, research, and student engagement.
The client is one of the leading centers of educational and economic development. The faculty is also dedicated to creating an environment of innovation and excellence. Encouraging more innovation, the university wanted to leverage modern technology to ease student-instructor collaboration and enhance learning experiences.
Case Overview
Fingent, as the client’s technology partner, helped the university develop an Automated Intelligence-driven ecosystem that facilitates students to interact with an AI-enabled Teaching Assistant (AiTA).
The ecosystem powered by IBM Watson is tightly integrated with many Teaching Assistant Bots, enabling educators to upload relevant content easily and students to access and interact with the teaching assistants safely for enriched learning experiences. The solution avoids delays in responding to student queries, strengthening student-instructor relationships.
CHALLENGES
Roadblocks Faced in the Existing System
Limitation to offer one-on-one student support
Inefficient content delivery methods
Delayed responses to student queries
Difficulty in scaling student-instructor interactions
Need for an intelligent system to support 24/7 student assistance
SOLUTION
Fingent’s Approach - AI-enabled Teaching Assistant (AiTA)
The AI-driven learning ecosystem powered by IBM Watson enables seamless interaction between students and AI-enabled Teaching Assistants (AiTA). The solution ensures real-time query resolution, streamlined content delivery, and enhanced student-instructor collaboration.
Instructors can easily upload relevant content for students
Integration with IBM Watson makes it easier for instructors to train bots
Multiple chatbots to manage student queries
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BENEFITS
Making an Impact on Client Success
The AI-powered solution enhances learning experiences by providing instant support and fostering continuous engagement. It also improves instructional efficiency and makes personalized learning more accessible.
24/7 student support through AI-enabled Teaching Assistants
Faster resolution of queries without instructor intervention
Improved student satisfaction and engagement
Streamlined content management for educators
Enhanced Learning Experience
Engaged and Driven Students
Improved Instructor Efficiency
Enhanced Personalization
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Augmented Reality Powered Facial Recognition App
Challenges:
Ability to identify people and access their basic data with facial recognition
Industry
Education
Solutions:
A unique mixed reality application enabling quick identification of people through facial recognition
Results:
The application can enhance security checks and protocols with easy identification of people. Real-time access to databases and image comparison and recognition abilities make the app a groundbreaking innovation.
Locations:
US
About the Client
The client is a renowned university in the US, known for its innovative researches, teaching methods, and public services. As a part of their research, the organization wanted to explore on the opportunities of enhanced security and communications through facial recognition.
Fingent, being their global technology partner for years, collaborated to establish a solution with mixed reality. Fingent had previously assisted the university in developing projects involving upcoming technologies such as AR, VR, and AI.
Case Overview
The client sought a groundbreaking solution, and Fingent ensured they got it! Using Microsoft Hololens, Fingent developed a mixed reality, first-of-its-kind application that enables users to identify people using facial recognition.
The application can further link the facial recognition to the biodata of a person for more relevancy. The app will further have the capability to capture images and compute similarities between the captured images and compute similarities with images in secured database.
CHALLENGES
Roadblocks Faced in the Existing System
Lack of high recognition accuracy
Enhance security and privacy
Secure management of student/staff database
Inability to quickly scan biodata and student details
Complexities of leveraging new-age technology
SOLUTION
Fingent’s Approach - AR-powered Facial Recognition App
Fingent delivered a first‑of‑its‑kind mixed reality solution on Microsoft HoloLens, combining on‑device facial recognition with secure cloud‑based data retrieval to instantly overlay validated biodata in real-time, enabling:
3D bubble hologram to display biodata using UNITY 3D Engine
Uses Microsoft Face API to verify and identify the correct match
Capture a facial image and compare it with the existing database
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BENEFITS
Making an Impact on Client Success
The app streamlines identity checks and accelerates security workflows. The intuitive HoloLens interface and optimized edge‑cloud processing ensure rapid, reliable performance and seamless campus integration.
Instant on‑the‑spot identification
Real‑time biodata overlays
Enhanced privacy and security
Intuitive MR interface for quick adoption
Enhanced Security
Easy Scanning of Biodata
Improved Management of Databases
Quick Identification of People
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Teachucator - A Collaborative App Empowering Educators
Challenges:
Inability to collaborate and communicate with fellow co-educators to remain updated on the teaching methods and content
Industry
Education
Solutions:
A light-touch solution that helped solve the problems of a teacher who dealt with at-risk children
Results:
The application helped build a community to empower teachers dealing with at-risk children, allowing them to connect with the right resources and guidance.
Locations:
US
About the Client
Risk-Eraser is the brainchild of Marc Hauser, a former professor at Harvard. Risk-Eraser transforms the learning and decision-making capabilities of at-risk children by providing programs with tools to assess their growth, strengthen executive function, and sharpen critical thinking.
They design programs that make use of simple systems to collect and analyze scientific evidence, with novel approaches to learning and decision-making that grow out of the rich scientific evidence. Teachucator is one such venture of Risk-Eraser.
Case Overview
Fingent engaged with Risk-Eraser to create a light solution that could easily expand to a vast audience. The solution aimed to negate the problems that teachers who dealt with at-risk children faced.
The app formed a common platform where experts, clinicians, consultants, and teachers could converge to discuss and share their knowledge and opinions to improve and reduce the risks that at-risk children faced. Fingent scaled an existing model, providing a professional solution through better design and features while maintaining low risks and costs.
CHALLENGES
Roadblocks Faced in the Existing System
Lack of a unified platform for educators and experts to collaborate
Difficulty in scaling existing solutions to a broader audience
Inability to gain expert insights without incurring excess cost and effort
Limited tools to assess and support at-risk children effectively
Lack of collaboration between teachers, clinicians, and counselors.
SOLUTION
Fingent’s Approach - Teachucator - A Collaborative App For Educators
Fingent developed a scalable, user-friendly platform that brings together educators, experts, and clinicians to share insights and best practices to support at-risk children. The solution streamlines collaboration, organizes expert input, and reduces effort and cost.
The application enables easy interaction between teachers and educators
It empowers teachers by providing a pool of experts per teacher
The app enhances privacy with unique logins and passwords for each user
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BENEFITS
Making an Impact on Client Success
The platform enhances collaboration and knowledge sharing among educators and experts, improving support for at-risk children. Its scalable design reduces operational effort while enabling a broader impact at a lower cost.
Encourages simple discussions
Eases management
Keeps users in the loop with alerts and notifications
A platform for streamlined collaboration
Enhanced Collaboration
Reduces Stress for Educators
Enhanced Support Capabilities
Immediate Assistance & Guidance
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CBN Superbook - An Innovative Mobile Learning App for Kids
Challenges:
Enable kids to easily understand and learn the Bible through interactive mobile learning elements
Industry
Nonprofits
Solutions:
CBN Superbook - A Mobile App To Bring The Bible To Life
Results:
The app was developed for both Android and iOS platforms and was selected as one of the ‘top ten iTunes apps for kids.
Locations:
US
About the Client
CBN (Christian Broadcasting Network) is a large American Christian-oriented religious media conglomerate that focuses on evangelical media production for television and radio. It was founded by a televangelist, Pat Robertson, and its headquarters and main studios are in Virginia Beach, Virginia.
They wanted a way to teach children timeless moral truths and life lessons with the help of a captivating, Bible-based animated adventure series of two time-traveling children and their robot friend. Their goal was to bring the Bible to life for the entire family with the help of the animated adventure series. Superbook was a highly successful initiative in this regard.
Case Overview
Fingent designed and developed the Superbook Bible Mobile App for CBN to achieve its goal of bringing the Bible to life. The app featured animated adventure stories to enhance learning experiences and knowledge retention in kids.
Focusing on replicating the success of the EMMY-nominated Superbook adventure series, Fingent worked on further improving the experience with images, videos, interactive games, and other features. It was developed for Android and iOS platforms and selected as one of the ‘top ten iTunes apps for kids.’
CHALLENGES
Roadblocks Faced in the Existing System
Difficulty in retaining children's attention
Needed an engaging digital extension of the Superbook animated series
Limited interactivity and multimedia content in existing learning tools
Reaching a global audience across different mobile platforms
Ensuring a safe, age-appropriate, and user-friendly experience for kids
SOLUTION
Fingent’s Approach - CBN Superbook - A Mobile Learning App For Kids
Fingent developed the Superbook Bible App, a dynamic and interactive mobile platform that brings Bible stories to life through animations, games, and multimedia content. Designed for both Android and iOS, the app delivers an engaging, family-friendly experience that enhances learning and retention.
It offers 24-hour accessibility with both offline as well as online features
Enables character profiles based on the series to promote easier learning and entertainment
Good quality video streaming and multi-language support for a wider reach
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BENEFITS
Making an Impact on Client Success
The app makes Bible learning fun and interactive, increasing engagement and retention among children. Its cross-platform design ensures wider reach and accessibility for families around the world.
Photo capture and tagging for better interaction
Bookmarks and notes for better scheduling
integrates educational games such as word searches and quizzes to promote interactive education
Selected as one of the ‘top ten iTunes apps for kids
Easy management of bookings
Quality & prompt service
Seamless integration
Centralized management
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Simplor – Foreclosure Management Solutions
How Fingent helped create a web-based management tool to streamline the business processes of the fast-growing Foreclosure Response Team
Simplor
Industry
Real Estate
Region
United States
Technologies
ASP.NET
About the Customer
Foreclosure Response Team is the fastest-growing consumer advocacy association of professionals in the country with the best resources to assist borrowers in preventing foreclosure. Agent Affiliates are provided superior branding, lead generation, lead management, marketing support, exclusive Simplor default technology, and critical administrative services.
Fingent’s Solution
The Fingent team focused on creating a web-based, short sale management tool. We designed and developed a high performing and extensible solution by extracting the best capabilities of ASP.NET technologies while keeping the traditional system intact. With this tool, Simplor was able to increase their efficiency and simplify their business processes.
How we helped our client
Helps to simplify and organize complex transactions related to short sales process automation.
It provides a single point of contact linking all critical working parties.
It makes use of comprehensive data conversion scripts that support large amounts of data.
Being cloud-based, it has all the benefits of the cloud-like easy accessibility and fewer data storage hassles.
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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Simplifying Content Management with a Customized Software Solution
Challenges:
The need to quickly create campaigns urged streamlining content generation and management
Industry
Financial Services
Solutions:
A Custom-built Content Management System
Results:
Easy management of content types, SEO tags, translation to local languages, and more. Streamlined and efficient content management resulted in quality campaigns and better customer reach.
Locations:
UAE
About the Client
The client, RAK, is a leading insurance institution established in 1974. To remain competitive amidst the financial slowdown, the client’s marketing team wanted the ability to quickly create campaigns, run experiments, and gain a competitive edge.
The company was already using a content management system. However, outdated technology crippled the firm from achieving marketing targets. Complexities in content management delayed campaigns and affected sales.
Case Overview
Fingent optimized its existing content management system, which helped the sales and marketing team to achieve their goals easily. The end product was a web publishing platform built on a secure CMS, enabling easy content management.
The solution allowed the team to quickly deploy new content without having to rely on designers and developers. Prompt content delivery enhanced customer engagement and widened customer reach for the client.
CHALLENGES
Roadblocks Faced in the Existing System
Inefficient Content Management
Outdated Technology
Delays in Running Campaigns
Inability to Achieve Marketing Targets
Tough Market Competition
SOLUTION
Fingent’s Approach - A Custom-built Content Management System
Fingent revamped the client’s CMS into a secure, scalable WordPress platform, empowering the marketing team to launch campaigns and content independently. This streamlined content management accelerated time-to-market and reduced dependency on technical teams.
Optimized CMS for easier management of content types
Improved management of SEO tags and transition to local languages
Role-based content management access
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BENEFITS
Making an Impact on Client Success
The enhanced CMS empowered RAK’s marketing team to launch campaigns swiftly, expand market reach, and stay ahead of competition—without relying on technical support. It simplified content workflows, improving agility and engagement.
Faster content publishing reduced campaign turnaround time
Multilingual support helped tailor content for regional audiences
Role-based access improved team collaboration and control
SEO-optimized content boosted online visibility and reach
Streamlined Content Management
Better Marketing Outcomes
Faster Campaign Delivery
Enhanced Customer Reach
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Simplified Patient Care Using Customized Technology
Challenges:
Communication barriers between patients and caregivers hinder patient care efficiency
Industry
Healthcare
Solutions:
Encourage - A Cloud Platform for Engaging Patients and Preempting Readmissions
Results:
The application eases collaboration between patients and caregivers to improve healthcare outcomes. It allows doctors to track patients’ health progress and enables patients to easily select care plans, caregivers, treatments, and more.
Locations:
US
About the Client
Patient care quality is often compromised due to miscommunication or a lack of patient-caregiver collaboration. Healthcare departments struggle to keep patients engaged and informed on their care plan, health progress, etc.
Encourage is a healthcare solution that aims to improve treatment outcomes by promoting better communication and cooperation between doctors, patients, and caregivers. The app enables hospitals to offer the best patient care and empowers patients to analyze and select the best hospitals and caregivers.
Case Overview
With Encourage, a doctor can track a patient’s progress, assign tasks, add reminders, and facilitate streamlined care plans based on the patient’s profile.
The app helps patients take advantage of the best healthcare treatments based on hospital performance. Patients can select their preferred caregivers. The solution also enables users to access educational material regarding procedures or illnesses. There is a rewards-based gamification component to engage patients and caregivers better.
CHALLENGES
Roadblocks Faced in the Existing System
Inefficient Doctor-Patient Collaboration
Difficulty in Tracking Patient Progress
Inability to Educate Patients on Treatments & Health Conditions
Limitations For Patients to Identify the Best Caregivers
Difficulty in Accessing Clinical Track Records
SOLUTION
Fingent’s Approach - Encourage - A Cloud Platform For Patient Engagement & Communication
The application, accessible to the care team, case manager, patient, and patient’s family, enables all users to track healthcare progress, manage care plans, receive alerts and notifications, and coordinate effectively for improved patient care.
The application allows timelines and journals
Customized content for patient education
Clinical tracking board
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BENEFITS
Making an Impact on Client Success
Enabling streamlined care plan and care circle management, the application is a fully automated and multi-faceted patient engagement system. Its highly customizable and scalable nature makes it simple for organizations to quickly implement it for enhanced patient care
Easy patient profile management and patient progress tracking.
Automated notification for care teams, patient & family
Reward system - “gamification”, rewards & financial incentives via reward store
Fully automated and multi-faceted patient engagement
Streamlined Case Management
Quick Alerts & Notifications
Enhanced Patient Engagement
Improved Patient Care
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Simple Appointment Management – Absolutely Leisure
How Fingent built an online booking system to augment on-premise booking and ensure a happy booking experience for the users
Absolutely Leisure
Industry
Entertainment
Region
United Kingdom
Technologies
ASP.NET MVC
About the Customer
Absolutely Leisure, founded in 2009, is a subsidiary of Slough Community Leisure. Absolutely Leisure offers numerous entertainment activities such as Karting, Laser Combat, and Ten Pin Bowling, among many others. Their aim is to provide affordable leisure and entertainment activities for everyone. Absolutely Leisure struggled to streamline their go-karting booking system. They wanted to easily manage online booking along with their on-premise booking and ensure a happy experience for their customers.
Fingent’s Solution
Fingent built an online booking system to augment an on-premise booking system. Clients are able to securely schedule and book the rental of go-karts and related products from home.
How we helped our client
User Registration
Product Catalogue
Calendar Coordination
Credit Card Processing
Gift Cards Payments
Promo Codes
“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”
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