55% Productivity Gain with Custom Project Management Software

Challenges:

Ineffective data management, inability to make the right decisions, lack of transparency, and project delays

Industry

Healthcare

Solutions:

A custom-built project management system to effectively track and manage projects

Results:

A better grip over general expenses and resources with a 55% productivity gain

Locations:

US

About the Client

Founded in 1886, Johnson & Johnson is an American multinational company based in New Brunswick, New Jersey. They specialize in pharmaceuticals, medical devices, and consumer goods, including healthcare, beauty, and baby care products.

Johnson & Johnson operates around 250 subsidiaries in 60 countries and sells products in over 175 countries.

Case Overview

Johnson & Johnson relied heavily on spreadsheets to manage various tasks, such as raw material supply management, ensuring quality and compliance, supply chain analysis, etc.

As they scaled their operations, dependency on spreadsheets became impractical, causing manual errors and inefficiencies. To address this, we proposed a customized project management solution to consolidate all their needs into one platform.

CHALLENGES

Roadblocks Faced in the Existing System

Difficulty in accessing significant information

Challenges in accurately forecasting resources and costs

Encountering frequent manual errors

Inefficiencies in tracking and managing projects and issues

Unable to identify duplicated data

SOLUTION

Fingent's Solution - A Custom-built Project Management System

Consolidates project management: Aggregates all project needs under a single platform.

Feature-rich: Includes project creation, modification, and work status tracking features.

Desktop application: Provides a desktop tool for data collection and extraction of project metrics.

Reports: Retrieve insightful reports and information with charts

Issue escalation: Supports escalation of issues and notifications

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BENEFITS

Making an Impact on Client Success

Fingent provided Johnson & Johnson with a customized project management solution that transformed their operations by replacing spreadsheet-based processes. This new system centralized their data storage, improved project visibility, and enhanced decision-making capabilities, leading to significant productivity gains and cost savings.

Transitioned from spreadsheets to a centralized database

Facilitated on-time and on-budget task management

Cut technology costs by half with better insights and analytics

Enabled timely information updates for better decision-making

Increased overall productivity within the first quarter

55% Overall Productivity Gain

Slashed Technology Expenses
by Half

Centralized Data Storage

Improved Decision Making

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        Automated Integration Between SAP SuccessFactors and SAP S/4HANA

        How Fingent automated the integration between two SAP workflows that helped the customer gain real-time insights for improved decision-making

        Company

        NPC International

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        Industry

        Retail

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        Region

        United States

        laptopCreated with Sketch.

        Technologies

        SAP S/4HANA, SAP SuccessFactors

        retail management
        note-bookCreated with Sketch.

        Requirement

        The customer wanted to automate the data flow (integration) between SAP SuccessFactors – Employee Central and SAP S/4HANA.

        ideaCreated with Sketch.

        Challenges

        The customer used to manually update the organizational records to S/4HANA. Thousands of employee master changes were being handled periodically.

        resultCreated with Sketch.

        Results

        Automatic data transfer eliminated double maintenance, redundant data, and saved the customer’s costs and efforts. Full control over the data exchange reduced chances of manual errors.

        “The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”

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              Smart Locker Management Solution Optimizes Parcel Deliveries

              Challenges:

              Unavailability of customers during delivery, hassles of rescheduling deliveries, and inefficiency in the current locker system

              Industry

              Retail

              Solutions:

              A smart locker management system to efficiently track, control, and manage deliveries

              Results:

              43% increase in customer base within first six months of using the solution

              Locations:

              Australia

              About the Client

              VLocker, an established family locker business, faced common delivery challenges that many customers experienced. These included missed deliveries due to customer unavailability, lack of proper delivery addresses, and hassle of rescheduling.

              To address these issues and provide users with more flexible package delivery options, VLocker sought to expand and diversify its services beyond traditional locker systems.

              Case Overview

              VLocker teamed up with a supermarket to create a reliable package delivery system. They needed a solution for customers who did not have a proper delivery address or could not be at home to receive orders. They could pick up their products from lockers at their convenience.

              To achieve this, VLocker turned to Fingent to develop a web-based platform for managing locker installations, controlling parcel deliveries, tracking shipments, and boosting customer experience.

              CHALLENGES

              Roadblocks Faced in the Existing System

              Lack of Customer Availability During Delivery

              When customers were unavailable during delivery, it resulted in missed deliveries and rescheduling issues.

              Lack of Proper Delivery Addresses

              The delivery boy found it difficult to drop the parcel without reliable delivery addresses.

              Rescheduling Hassles

              Rescheduling delivery or changing delivery address was a hassle, leading to inconvenience and dissatisfaction for customers.

              Inefficiency in Current Locker System

              The current locker system needs to be more robust and technologically advanced to handle diverse delivery needs.

              SOLUTION

              Fingent's Role in Improving VLocker's Delivery Operations

              Web-Based Delivery Management: A web-based solution that monitors and manages deliveries efficiently, ensuring streamlined operations and successful deliveries across multiple locations.

              Flexible Collection Options: A system that prompts customers to select either in-store pickup or locker delivery post-purchase, enhancing convenience and choice for shoppers.

              Timely Notification System: Integrated notifications to alert customers when their order is dropped in the designated locker and a follow-up notification upon package collection.

              Barcode System for Delivery: Each package is tagged with a unique barcode, enabling easy scanning and tracking throughout the delivery process.

              Want to explore our client's full story?

              BENEFITS

              Making an Impact on Client Success

              Fingent's smart locker management solution profoundly changed VLocker's operations, resulting in significant improvements across various aspects of its business. From customer satisfaction to operational efficiency, the impact was immediate.

              Surge in customer base within the first six months of implementation

              Achieved a significant rise in customer satisfaction due to the increased flexibility

              Streamlined processes and automated tasks led to improved operational efficiency

              Improved customer satisfaction and operational efficiency opened up new opportunities

              43% Increase in Customer Base

              50% Reduction in
              Manual Workload

              Doubled their Efficiency

              Expanded Business
              Opportunities

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                    Smart Service Ticketing Solution for PwC

                    Fingent analyzed PwC’s challenges and developed a smart ticketing system for them with an emphasis on usability

                    Company

                    PricewaterhouseCoopers

                    addressCreated with Sketch.

                    Industry

                    Professional Services

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                    Region

                    Australia

                    laptopCreated with Sketch.

                    Technologies

                    Android, iOS, HTML5, CSS, JavaScript, SQLite

                    note-bookCreated with Sketch.

                    Requirement

                    The customer needed an efficient, automated, and transparent ticket management solution for their internal use.

                    ideaCreated with Sketch.

                    Challenges

                    Lack of a systematic process for overall ticket management including the tickets raised and distributed within the team.

                    resultCreated with Sketch.

                    Results

                    PwC gained an 80% increase in productivity and 67% faster ticket resolution rate through the smart ticketing system.

                    “The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”

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                          Technology Partnership with the Leading Talent Management Firm

                          TalentQuest needed an extended technology wing that can act as their dedicated technology partner to continuously improve their software

                          Company

                          TalentQuest

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                          Industry

                          Human Resources

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                          Region

                          United States

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                          Technologies

                          .NET

                          talent management software
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                          Requirement

                          The client wanted to ensure that the TalentQuest software founded by them is being continuously improved according to their clients’ requirements, changing technologies and times.

                          ideaCreated with Sketch.

                          Challenges

                          Organizational structures and capabilities are changing constantly in response to global trends. The customer wanted to ensure that they stay relevant and updated in this dynamic market.

                          resultCreated with Sketch.

                          Results

                          Fingent handpicked a set of experts from the talent pool to dedicatedly work for TalentQuest. We helped them with front end development, for improving almost all critical features of the software.

                          “The developers were both technically adept and visibly committed to a successful partnership. They definitely have a culture and a model that attracts talent ”

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                                Single Platform Multiple Real Estate Solutions – Honey Badger

                                How Fingent created Honey Badger- a customized proptech solution with modules for Acquisition Management and Property Management

                                Company

                                WRI Property Management

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                                Industry

                                Real Estate

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                                Region

                                United States

                                laptopCreated with Sketch.

                                Technologies

                                .NET, Android, iOS

                                note-bookCreated with Sketch.

                                Requirement

                                The customer required a tightly integrated property lifecycle management solution that can streamline and organize their workflow, systematize their functions, and reduce their complexities.

                                ideaCreated with Sketch.

                                Challenges

                                The customer used to follow complex internal processes. Highly fragmented functions, traditional business proceedings and systems were obstructing the growth of the enterprise.

                                resultCreated with Sketch.

                                Results

                                Honey Badger eased the asset management challenges of the customer resulting in increased productivity, growth, and streamlined management of investment property portfolio.

                                “The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”

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                                  real estate solution providers

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                                      Simplifying the Legal Aid Services for Self-Represented Litigants

                                      A simple and powerful self-help web application for the Legal Aid of Nebraska to enhance the reach of their services

                                      Company

                                      Legal Aid of Nebraska

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                                      Industry

                                      Legal

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                                      Region

                                      United States

                                      laptopCreated with Sketch.

                                      Technologies

                                      PHP, AngularJS, MySQL

                                      web application for legal aids
                                      note-bookCreated with Sketch.

                                      Requirement

                                      The customer wanted to develop a web-based self-help interview system that helps the low income and less literate litigants of Nebraska find solutions to their legal problems.

                                      ideaCreated with Sketch.

                                      Challenges

                                      Enabling the low income - low literate groups to handle legal formalities smoothly by expanding the scope of verbal communication and reducing the delay in receiving legal aid.

                                      resultCreated with Sketch.

                                      Results

                                      The web-based interview system allows performing user screening and data sharing so that users (with low income & literacy levels) get better access to simplified legal procedures in real time.

                                      “The website received strong support for its simple usability, visual appeal, and functional performance. It was built within budget specifications and the end-product exceeded expectations. Fingent impressed us with their responsiveness and technical skills.”

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                                            Integrated Proptech Solution for Real Estate Brokers

                                            Fingent’s vast experience in providing Proptech solutions to real estate firms over the years enabled us to create a customized web-based application for UBRealty Inc.

                                            Company

                                            UB Realty Inc.

                                            addressCreated with Sketch.

                                            Industry

                                            Real Estate

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                                            Region

                                            Canada

                                            laptopCreated with Sketch.

                                            Technologies

                                            ASP.NET MVC, jQuery, .NET, SQL Server, Umbraco

                                            property management solutions
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                                            Requirement

                                            UBRealty wanted to develop a customized web application to digitalize their entire communication structure so that property sellers and buyers can coordinate seamlessly and carry out their individual roles effectively.

                                            ideaCreated with Sketch.

                                            Challenges

                                            With an increase in large projects, they faced difficulties in continuing business with regular procedures. Delays in updating property agents with accurate buyer data led to the loss of many potential buyers.

                                            resultCreated with Sketch.

                                            Results

                                            Property agents get access to accurate buyer data. 2 role-based user portals were created to support individual tasks. Automation enhanced property agents’ productivity and increased their ability to manage multiple properties simultaneously.

                                            “The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”

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                                              prop-tech solutions for real estate providers

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                                                  Digitizing the Educational System for Youth Education Nonprofit

                                                  Custom web and mobile solutions enabled The Salvation Army to improve traceability, transparency, and accountability of their teaching processes

                                                  Company

                                                  The Salvation Army

                                                  addressCreated with Sketch.

                                                  Industry

                                                  Nonprofits

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                                                  Region

                                                  United States

                                                  laptopCreated with Sketch.

                                                  Technologies

                                                  HTML5, PHP, Android, iOS

                                                  best mobile application for education
                                                  note-bookCreated with Sketch.

                                                  Requirement

                                                  The Salvation Army wanted to utilize modern-day technologies and facilities to unify and improve their teaching methods and make their teaching process more efficient and transparent for the students, teachers, and management.

                                                  ideaCreated with Sketch.

                                                  Challenges

                                                  Organizing classes in a unified manner for students across different territories, getting region-wise reports on the status and performances, and forming a consolidated teaching system.

                                                  resultCreated with Sketch.

                                                  Results

                                                  We created a mobile application and a web backend to support the application that carefully organized and managed the teaching curriculum for all students across the different territories.

                                                  “We had a very complex thing that we had to break down, and they made it very easy. Exceptional customer service and an appropriate communication style made a reasonably complex project much more manageable.”

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                                                        Sharing Inspiring Experiences using a Video Making Mobile App

                                                        Learn more about “Know My Story” video app that allows users to self-film, record, and share inspiring videos

                                                        Company

                                                        OneHope

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                                                        Industry

                                                        Non profits

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                                                        Region

                                                        United States

                                                        laptopCreated with Sketch.

                                                        Technologies

                                                        Android, iOS

                                                        best video application software
                                                        note-bookCreated with Sketch.

                                                        Requirement

                                                        A video recording app with predefined templates for self-filming and YouTube upload option from the mobile app.

                                                        ideaCreated with Sketch.

                                                        Challenges

                                                        The biggest challenge for OneHope was to find a way to bring inspiring stories of faith in front of people in an engaging way.

                                                        resultCreated with Sketch.

                                                        Results

                                                        An ideal solution for less tech-savvy users that gave users complete control over filming their videos themselves.

                                                        “They’ve done a thorough job in terms of project management. Fingent Corporation has delivered on time and did a great job staying within budget.”

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