Project Category: Case Study
A Mobile Integrated Payment Processing Gateway Solution
Challenges:
The client wanted to facilitate a seamless online payment experience for customers
Industry
Financial Services
Solutions:
A Mobile Integrated Payment Processing Gateway Solution
Results:
A mobile payment gateway solution that integrates with any POS application to enable seamless online payment transactions
Locations:
US
About the Client
ChargeItPro is an industry leader in payment processing with over 50 years of experience. They strive to deliver effortless payment processing built on innovation and backed by trustworthy customer care.
The firm struggled to facilitate a seamless online payment experience for customers. The client wanted to develop a payment gateway solution that recorded all transactions and streamlined payment processing.
Case Overview
With evolving customer behavior and patterns, the client wanted to embrace mobile technology to elevate their payment processing solutions. They wanted the solution to do more than just streamline transactions; they wanted to enhance the customer experience with email receipts, signature recording, and more.
Fingent helped ChargeItPro develop a mobile payment gateway solution that can be integrated with any POS application. Its key features include a gateway for credit card processing, signature recording, email receipt, transaction logging, and an array of device configuration tools.
CHALLENGES
Roadblocks Faced in the Existing System
Lack of online payment facility
Inability to match customers' growing expectations
Complex payment processing methods
Complex paper-based billing procedures
Limitations in credit card processing
SOLUTION
Fingent’s Approach - A Mobile Integrated Payment Processing Gateway Solution
ChargeItPro was developed to streamline payment processing. By allowing a gateway for credit card processing integrated with the POS application, Fingent enabled the client to leverage a simple-to-use yet top-notch mobile payment solution.
Device registration and configuration
Email receipt and transaction logging
Gateway for credit card processing
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BENEFITS
Making an Impact on Client Success
ChargeItPro proved to be game-changing for the client. Implementing a mobile-integrated payment processing gateway transformed and eased the client’s operations, whereas enabling enhanced customer experiences.
Flexible integration with the POS system
Improved transaction transparency
Reduced operational complexities
Ability to match growing customer demands in payment solutions
Enhanced customer experience
Efficient transaction processing
Easy signature recording
Seamless integration
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Healthcare Data Analytics Determining Hospital Performances For NHS
Challenges:
Enabling patients to avail quality healthcare services based on hospital performances seamlessly.
Industry
Healthcare
Solutions:
Data Analytics and Data Visualization Solutions
Results:
Quick access to the financial, clinical, and geographical insights of hospitals, highlighting key performance issues and indicators.
Locations:
UK
About the Client
Healthcare data analytics are becoming vital for the industry. Enabling insightful data and performance metrics of hospitals helps to analyze improvement areas better and offer enhanced healthcare services.
Our client wanted to create a series of insightful dashboards that defined hospitals' performance in the UK based on numerous parameters. Partnering with the NHS and utilizing publicly available data, the client wanted to compare healthcare performances and showcase hospitals with good success rates.
Case Overview
Using NHS hospital performance data as input, Fingent designed the application to showcase interactive, visual graphs. These graphs are linked across multiple disciplines giving real-time access to vital information.
The solution drills down to the minute data, giving a detailed analysis of hospital performance across multiple parameters. It analyses this data to deliver financial, clinical, and geographical insights, highlighting key performance issues and indicators.
CHALLENGES
Roadblocks Faced in the Existing System
Inability to gain valid performance metrics
Unable to find performance issues and indicators
Inability to rate hospitals as per performances
Determine the quality of hospitals based on various parameters
Compare hospitals to identify the best-performing ones
SOLUTION
Fingent’s Approach - Data Analytics and Data Visualization Solutions
The application enables intuitive dashboards that offer a quick view of figures and visual graphs linked across multiple disciplines, giving real-time access to vital information. The information can be utilized to determine various hospital performance levels.
Customizable dashboards for individual requirements
Delivers financial, clinical, and geographical information
Highlights key performance issues and indicators
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BENEFITS
Making an Impact on Client Success
The data analytics solution transforms how hospital performance is evaluated, enabling the NHS and stakeholders to make informed decisions. The real-time, intuitive dashboards empower healthcare providers to identify performance gaps, highlight key success indicators and foster continuous improvement in delivering quality healthcare services.
Continuously monitor hospital performance with ease
Enable patients to identify the best treatments and healthcare solutions
Easily identify performance gaps and implement improvement measures
Enabled hospitals to provide quality healthcare services
Identify performance gaps
Improve performance
Intelligent decision-making
Foster continuous improvement
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Healthcare Data Analytics Determining Hospital Performances For NHS
Challenges:
Enabling patients to avail quality healthcare services based on hospital performances seamlessly.
Industry
Healthcare
Solutions:
Data Analytics and Data Visualization Solutions
Results:
Quick access to the financial, clinical, and geographical insights of hospitals, highlighting key performance issues and indicators.
Locations:
UK
About the Client
Healthcare data analytics are becoming vital for the industry. Enabling insightful data and performance metrics of hospitals helps to analyze improvement areas better and offer enhanced healthcare services.
Our client wanted to create a series of insightful dashboards that defined hospitals' performance in the UK based on numerous parameters. Partnering with the NHS and utilizing publicly available data, the client wanted to compare healthcare performances and showcase hospitals with good success rates.
Case Overview
Using NHS hospital performance data as input, Fingent designed the application to showcase interactive, visual graphs. These graphs are linked across multiple disciplines giving real-time access to vital information.
The solution drills down to the minute data, giving a detailed analysis of hospital performance across multiple parameters. It analyses this data to deliver financial, clinical, and geographical insights, highlighting key performance issues and indicators.
CHALLENGES
Roadblocks Faced in the Existing System
Inability to gain valid performance metrics
Unable to find performance issues and indicators
Inability to rate hospitals as per performances
Determine the quality of hospitals based on various parameters
Compare hospitals to identify the best-performing ones
SOLUTION
Fingent’s Approach - Data Analytics and Data Visualization Solutions
The application enables intuitive dashboards that offer a quick view of figures and visual graphs linked across multiple disciplines, giving real-time access to vital information. The information can be utilized to determine various hospital performance levels.
Customizable dashboards for individual requirements
Delivers financial, clinical, and geographical information
Highlights key performance issues and indicators
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BENEFITS
Making an Impact on Client Success
The data analytics solution transforms how hospital performance is evaluated, enabling the NHS and stakeholders to make informed decisions. The real-time, intuitive dashboards empower healthcare providers to identify performance gaps, highlight key success indicators and foster continuous improvement in delivering quality healthcare services.
Continuously monitor hospital performance with ease
Enable patients to identify the best treatments and healthcare solutions
Easily identify performance gaps and implement improvement measures
Enabled hospitals to provide quality healthcare services
Identify performance gaps
Improve performance
Intelligent decision-making
Foster continuous improvement
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Empowering Businesses With A Social Selling Platform
Challenges:
Enable retail and e-commerce brands to leverage digital tools to enhance their online presence and improve leads
Industry
Retail
Solutions:
A State-of-the-art Social Selling Platform
Results:
Retailers can easily access a network of digital marketplaces and websites while enabling a complete sales management suite to drive and monitor performance.
Locations:
USA & France
About the Client
As consumers increasingly become digitally enabled, businesses find it more challenging to reach their target audience. Although acquiring a strong digital presence is becoming inevitable, retailers and e-commerce businesses need help finding the right space to leverage digital tools that enhance their online customer experiences.
Our client wanted to build a platform to help retailers translate their operations from brick-and-mortar to online while seamlessly transitioning and enabling them to harness the power of a digital presence.
Case Overview
Fingent helped the client develop a web and mobile app, MyReplika, that provides retailers instant access to a network of digital marketplaces, websites, and more. It also provides retailers a complete sales management suite to drive and monitor performance.
Replika combines products, content, and online marketing channels into a single platform. The app empowers sales teams with digital tools that improve their collaborations, engagement, and bond with customers online.
CHALLENGES
Roadblocks Faced in the Existing System
Build an online presence and brand value
Lack of a medium to directly interact with brand websites
Inability to track purchases to the respective Social Sellers to enable commissions
Time-to-market is often lengthy and frustrating
Lack of a mobile solution to enhance engagement
SOLUTION
Fingent’s Approach - A State-of-the-art Social Selling Platform
Fingent helped the client build a web and mobile application, My Replika that follows a customer’s digital journey and touchpoints. The solution provides operational support to three types of users: Replika Admin, Brand Admin, and Salesperson (SA).
Replika Admin has complete control of the app and the registered brands
Brand Admin manages the brand segment and all the stores under it
Salespersons are assigned a store and can manage the salesperson section
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BENEFITS
Making an Impact on Client Success
The app empowers any brand or retailer looking to capitalize on the online shopping space. It allows creative sales personnel to reach their contact base and promote or recommend products. Replika also encourages customers to take on the role of product influencers to promote, recommend, and generate sales across their contacts.
Track performance across brands, stores, salespersons, total sales
View the sales report of each brand and store
Report on purchase history
Content suite to create engaging social media posts, and newsletters
Enhanced brand engagement
Easy social sharing
Improved sales
Better control & sales management
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SAP Enterprise Mobility for Simplified Approval Management & Sales Order Management
Challenges:
Enabling organizations using SAP ERP to simplify and streamline sales order and approval management through a custom-built mobile app
Industry
Software
Solutions:
Honey Bee Mobile Apps to Simplify Approval Management and Sales Order Management
Results:
Improved efficiency, real-time data, timely approvals, easy sales order management, and improved visibility.
Locations:
India
About the Client
Modern businesses need efficiency in each department. Data visibility, real-time updates, and mobility are essential to boosting performance. Our client also wanted to improve their workflow and increase their decision-making capabilities.
The client is a global organization that leverages SAP to manage its business operations. With a focus on maintaining operational excellence, the client sought to streamline approval management and sales order processing to ensure efficiency and speed in decision-making.
Case Overview
The client faced challenges managing their approval workflows and sales orders effectively due to a lack of mobility and accessibility. There was no medium to access data or ensure faster approvals instantly. Sales management also needed more visibility.
To address these issues, Fingent utilized the latest in Android and iOS to develop the Honey Bee Mobile Apps suite, comprising two innovative apps designed for Simplified Approval Management (SAM) and Sales Order Management (SOM).
CHALLENGES
Roadblocks Faced in the Existing System
Delayed approvals
Fragmented processes
Lack of mobility
Excessive manual labor
Suboptimal user experience
SOLUTION
Fingent’s Approach - Honey Bee Mobile Apps to Simplify Approval Management and Sales Order Management
Fingent helped develop Honey Bee Apps, a collection of two mobile apps. The application enables organizations running on SAP to view and manage their sales orders easily. The two parts of the apps ensure Simplified Approval Management (SAM) and Sales Order Management (SOM).
Provides seamless access to critical information for quick decision-making
Facilitates real-time access to sales orders and their subitems
Enhances efficiency in managing and tracking sales workflows
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BENEFITS
Making an Impact on Client Success
The Simplified Approval Management (SAM) app is intended for Financial managers. The finance department can use the app to approve or reject journal entries on the go. The Sales Order Management (SOM) App is intended to help the sales department quickly access sales orders and subitems in real time.
Enables approval or rejection of journal entries on the go
Approvals and sales order reviews occur in real time
Streamlined workflows eliminate operational bottlenecks
Reduced manual efforts resulting in reduced operational cost
Faster Decision-Making
Reduced Operational Delays
Accelerated Business Processes
Cost Savings
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Feature-rich POS System for Merchants and Vendors
Challenges:
Allow merchants an easy and fast way to charge customers for their products and services through a POS system.
Industry
Financial Services
Solutions:
Workful - A Point Of Sales System
Results:
Ease payment methods, track sales trends, enable intuitive dashboards, track employee timesheets, capture signatures, and more.
Locations:
US
About the Client
TaxSlayer is an income tax preparation business founded in 1965 by Aubrey Rhodes Sr. Over the years, It has evolved into a tax preparation and filing software development company. Its core business functions focus on simplifying finance management with its suite of products.
TaxSlayer’s suite of products promotes easy E-Filing, along with audit assistance and priority support. It also forms a repository of all major schedules. The client wanted to further their reach and build a solution that met the POS needs of various business industries.
Case Overview
TaxSlayer wanted to modernize its existing systems to further its reach and build a solution that met the POS needs of various business Industries. Understanding the client's needs required a thorough understanding of the Financial industry challenges and market changes.
Fingent’s expertise and years of experience in the domain helped develop a Point-of-Sale System that met the needs of Merchants from various business industries. It promoted faster ways to charge customers for the Products and services they rendered.
CHALLENGES
Roadblocks Faced in the Existing System
Challenges of merchants to enable easy customer payment systems
Difficulty in tracking payments and transactions
Difficulty in managing employees and customers
Inability to track sales trends
Maintaining visibility and keeping track of data was tedious
SOLUTION
Fingent’s Approach - Workful - A Point Of Sales System
The application comprises a web and tablet application that empowers merchants with features to manage transactions, customers, and sales. It allows merchants to maintain operational visibility, better track employees and customers, and have a better POS system.
Intuitive Sales Dashboard to help track sales trends, total sales, payment methods
Easy management of products and services, including price and tax customizations
Employee timesheet tracking and integration with Tax Slayers HR application
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BENEFITS
Making an Impact on Client Success
Fingent provided the client with a simple-to-use system that eased their customer booking management. The system enabled easy tracking of available dates, streamlined staff scheduling, and effective user profile and role management, which enabled the client to offer quality services with fewer wait times.
Manages transactions, discounts, payment methods
Eases integrations with Card Readers and Payment Gateways
Prints receipts and sends receipts to customers via email
Enables to capture signatures
Tracking of transactions eased
Intuitive dashboards
Improved data utilization
Smart decision-making
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Fitness Regimen App For Trainers
Challenges:
Create a more engaging and personalized fitness journey for clients
Industry
Healthcare
Solutions:
Fitness Regimen App
Results:
Enabled customers to uplift their fitness journey with effective schedules, exercise plans, and goals. The app boosted customer engagement and user experience throughout their fitness journey.
Locations:
UK
About the Client
Customers today need personalized experiences. Our client, a fitness and healthcare business, wanted to leverage new technology to deliver prompt and personalized services to its customers.
Legends Personal Training 3.0 is a select group of the finest personal trainers and health professionals in Wimbledon and Kingston. To better manage their clientele, the client wanted to build an application that would enable personalized experiences for customers.
Case Overview
Along with providing personalized customer services, the client wanted the application to cater to all the health requirements of their clients, including health products.
Fingent helped the client build an app that helped customers strategize their healthcare routines with apt exercise plans and more. The application also helps record customers’ fitness goals and plans to generate fitness plans and exercise sets that boost the fitness journey and experience.
CHALLENGES
Roadblocks Faced in the Existing System
Lack of personalized customer experiences
Stand out in a highly competitive market
Difficulty in engaging customers with apt exercise routines daily
Inability to improve customer retention rate or increase the customer base
Leverage new technology to offer unique services
SOLUTION
Fingent’s Approach - Fitness Regimen App
The application integrates features for strategizing healthcare routines, tracking fitness goals, and creating customized exercise plans. By incorporating advanced technology, the solution effectively addressed the client's need for innovation and customer satisfaction.
Create custom fitness routines based on customer goals
Easily manage customer schedules and consultations
Monitor and calculate fitness levels easily
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BENEFITS
Making An Impact On Client Success
The custom-built application empowered the client to deliver superior and personalized customer experiences, strengthening customer loyalty. Fitness professionals could easily manage customers and deliver customized routines without hassles. The app significantly improves user engagement and customer retention rates and helps gain a competitive edge.
Easily schedule sessions through the app
Set fitness goals for customers to achieve
Easily generate exercise routines that fit a customer's goals
Record performance and change exercise plans accordingly
Personalized services
Smart customer management
Boosted customer engagement
Eased tasks for trainers
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End-to-end Default Management Solution
Challenges:
Improve task efficiency and streamline workflow for real estate brokers, inspectors, and field agents.
Industry
Real Estate
Solutions:
An End-to-end Default Management Solution
Results:
Improved workflow management with digital tools that eliminated excess paperwork and Excel sheet recording, contributing to efficient performances and boosting customer trust.
Locations:
US
About the Client
Founded in 1967, Five Brothers provides property preservation, inspections, REO, maintenance, valuation services, utility services, and various mortgage industry support services. With a strong focus on customer experience, Five Brothers strives to leverage new-age technologies to maximize asset preservation and mitigate risk.
To enable end-to-end efficiency in property management, the client sought a reliable software development partner who could guide them in leveraging the latest technologies. The company wanted to enhance the customer experience while allowing for a streamlined and effortless workflow.
Case Overview
Fingent carefully and meticulously analyzed the client's needs and the industry challenges, based on which they formulated a series of solutions that simplified generating price opinions, invoicing, work order scheduling, audits, inspections, reporting, disaster management, and more.
Fingent created a comprehensive default management system comprising several integrated components, including BPO, QC, AVM, Workflow, and Invoice, customized to cater to the client’s unique needs and work model. Fingent followed an interactive, “agile” process to build out the required capabilities, resulting in the five discrete modules.
CHALLENGES
Roadblocks Faced in the Existing System
Complexities in generating price opinions
Difficulties in interior and exterior property inspection and reporting
Lack of automation in generating property value reports
Need to streamline work order management
Tedious invoicing processes, especially in mortgages
SOLUTION
Fingent’s Approach - End-to-end Default Management Solution
Fingent’s end-to-end default management solution included customized solutions that simplified generating price opinions, streamlined property inspections, automated reporting on property value, eased work order management, and improved invoicing efficiency.
FiveOnline BPO - to generate price opinions on properties
FiveOline QC - assess and report the quality of the property
FineAVM - automated valuation model to generate property value reports
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BENEFITS
Making An Impact On Client Success
Five Brothers saw an ease in workflow management with digital tools that eliminated excess paperwork and Excel sheet recording. Our partnership enabled them to transform their business at each stage with scalable and modern technology that enabled them to expand their custom base and partnerships.
Eased work order management and administration with BPO Portal
E-invoicing system that simplified transactions in mortgages
Simplified workflows, enhanced efficiency and improved customer services
Ability to leverage modern technologies to adapt the market changes
Streamlined Operations
Customer Trust
New-age Technology
Business Expansion
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Custom Mobile App Developed for Travelers
Challenges:
Eliminate risks for travelers by keeping them informed about local threats and concerns.
Industry
Travel
Solutions:
A Custom Mobile App Solution Enabling Traveler Safety
Results:
Allow travelers to access any information about the threats, natural hazards, or vulnerabilities of given locations on their mobile app to enable safe travel.
Locations:
US
About the Client
Travelers who wish to explore new countries and states are often concerned about their safety. Despite innumerable research, travelers experience thefts, cyber crimes, natural hazards, and more. That’s because most articles and reviews they read are outdated or unreliable.
Our client, GeoSure, wanted to leverage the latest mobile technology to equip travelers with the latest stats and safety scores of the places they are visiting so that they are prepared and safe when exploring new destinations.
Case Overview
Fingent helped GeoSure custom-build a mobile app that is a trusted, location-sensitive personal security app that assists travelers by providing personalized and quantifiable travel security content.
The app crowdsources data feeds from global sources to fuel proprietary risk algorithms. These algorithms deliver powerful threat temperatures to assess relative vulnerability anywhere in the world. The app covers everything from cyber concerns and political threats to environmental and health hazards in the regions.
CHALLENGES
Roadblocks Faced in the Existing System
Threats to travelers
Inability to assess safety scores of locations
Lack of real-time data and updates
One source for all reliable data about locations
Enable a global community
SOLUTION
Fingent’s Approach - Custom Mobile App Solution Enabling Traveler Safety
Fingent developed a mobile application powered by a highly sophisticated analytical engine. The app combines hundreds of evaluated information sources, including those from the CDC, WHO, United Nations, State Departments, Interpol, and Local Authorities, with updated global crime statistics.
Data from trusted sources plus crowd-sourced reports
Enhanced mapping system for faster interaction
Ensures safety at a particular place at street level view
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BENEFITS
Making An Impact On Client Success
The GeoSure mobile app covers six critical safety categories: Physical harm, basic freedom, women's safety, theft, disease, and overall security to enable stress-free and safe traveling. It combines data from multiple reliable sources and further analyzes it to provide the best recommendation to users. The app also formulates a global community to help share experiences and feedback.
A smart data-driven app that utilizes statistical algorithms
Enhances travel safety through relevant and reliable data
Genuine global community to share experiences & safety measures
Improve the travel and tourism industry by enhancing safety
Smart data-driven app
Global community
Statistical algorithms
Safe traveling
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Funds Management System for Missionaries Medical Care
Challenges:
Allow ease in monitoring, managing, and dispensing funds and reduce fund approval complexities.
Industry
Healthcare
Solutions:
A Customized Funds Management System
Results:
A complete solution to track the funds received and how they are utilized. The app also streamlines fund approval processes, making it simpler and faster.
Locations:
India
About the Client
Missionaries Health Services (MHS) is a Christian organization committed to providing total medical care for missionaries. As a member of MHS, missionaries could avail treatment for any ailments from hospitals that are partnered with MHS.
Nonprofits often face challenges in properly tracking and monitoring the funds received and how they are utilized. Also, the complexities involved in fund approval processes often delay payments, drastically affecting the organization's objectives and customer experiences. Our client was looking to leverage the latest technologies to enable the admins seamlessly manage and dispense funding and cash flow.
Case Overview
Fingent helped create a complete solution that enabled MHS to keep track of funding and cash flows within the MHS system. The system enabled MHS admins to monitor, manage, and dispense the funds received.
MHS can track funds from any of the following: monthly contributions by Missionaries, Church or Organization contributions, or Donations. MHS also streamlines fund requests and analyses them with the health records of missionaries in the system. MHS further helps automate approvals depending on the fund requests. MHS also provides a five-step approval process that is integrated with the payment bank.
CHALLENGES
Roadblocks Faced in the Existing System
Inability to track funds received
Poor cash flow management
Inability to the defense of funds
Complex fund approval processes
Time-consuming approval models
SOLUTION
Fingent’s Approach - A Customized Funds Management System
The app enabled MHS to keep track of funding and cash flows within the MHS system. The System enabled MHS admins to monitor, manage, and dispense the funds received through the system. MHS could also streamline fund requests and analyze them with the health records of missionaries through the system.
Integrated with payment gateways
Automated approval requests
Eased tracking of funds and cash flow
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BENEFITS
Making An Impact On Client Success
The solution enables real-time tracking, monitoring, and management of funds, ensuring greater transparency and accountability for MHS. Automated fund approval significantly reduces delays and improves operational efficiency. Integrating health records with fund requests allows data-driven decision-making and better resource allocation.
Easily monitor donations from multiple sources within a unified platform
Simplifies complex approval workflows with a five-step process
Streamlines fund allocation and management, eliminating bottlenecks
Analyzes fund requests alongside missionary health records
Real-time fund tracking
Optimized cash flow
Automated approvals
Data-driven decisions
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