AI-Powered

AI in Customer Service Automation
Deliver Consistent and Personalized Customer Service in Real-Time

Customer inquiries and support tickets grow along with your business. To prevent productivity drain and divert your agents’ focus on crucial tasks, you need customer service automation powered by AI solutions.

AI-powered chatbots can reduce response time by up to 60%.

Drawbacks of Traditional Customer Service

Traditional models of customer service lack the scalability to accommodate emerging customer expectations. This is aggravated by the deficiency of talented agents.
Today’s tech savvy customers seek consistent and relevant support across websites, mobile apps, WhatsApp, social media, email, or live chat, even during off-hours (24/7). This creates an immense coverage challenge for traditional support models.

Long wait times and repetitive or impersonal interactions can reduce customer satisfaction.

Best human agents aren’t scalable, are increasingly hard to find, and expensive to maintain.

Routine queries like account balance or transaction status can overwhelm human agents.

Fundamental mismatch between growing ticket volume and the inability to support it.

Lack of real-time feedback mechanisms offer limited visibility into customer pain points.

Inability to provide omnichannel customer support and inconsistencies in messaging.

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AI Solution:
Automated Chatbots for Customer Service

AI chatbots in customer service provide the level of instant assistance your users look for. From automating common query responses to helping users with troubleshooting, AI saves your team’s time to focus on complex issues. An AI chatbot offers:

Quick and consistent delivery of responses across multiple channels.

Automatic categorization and routing of calls/tickets to human agents.

Inform customers about products and orders, and facilitate troubleshooting.

How Does AI Automate Customer Support Service

Simulate natural human conversations with natural language processing.
Integrate with CRM platforms to personalize services and responses.
Self-service tools and automated response systems to reduce agent workload.

AI in Customer Service Automation

routine tasks and inquiries
automated
0 %
decrease in operational costs
0 %
reduction in task handling time
0 %

AI Revolutionizes Customer Support

of consumers prefer interacting
with AI bots
0 %
more issues resolved per hour
0 %

Benefits of Automated Customer Service Chatbots

Personalize customer experience by providing relevant responses.

Save agents’ time, efficiency, and productivity through task automation.

Accelerate response times with instant handling of FAQs and issue routing.

Offer “always-on” (24/7) support to customers regardless of time zone.

Manage growing customer support needs without increasing staffing costs.

Auto-summarize interactions and recommend next steps for agents.

Extend the same level and quality of support for all customers.

Embrace AI. Make your customer service fast and relevant.

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How Fingent Helps Automate Customer Service Using AI?

Fingent helps you build and deploy custom AI chatbots that can assist and engage audiences, manage troubleshooting and issue resolution, and provide instant and accurate responses to customers’ inquiries round-the-clock. Our solutions include:

Custom AI chatbot development for various industries and business operations

AI bots that self-learn continuously from your documents and knowledge base

Customer support automation across web, mobile, social media, WhatApp

Multi-channel deployment of AI bots for consistent customer engagement

AI chatbot integration with existing tech stack and business applications

Optimization of AI tools in customer service with regular maintenance

Key Takeaways

AI-powered solutions offer a drastic facelift to customer service automation.
Real-time responses with less human intervention improve the accessibility of customer service.
Effective balancing of agent workload attained by automated responses and call routing.
Proper identification of customer needs helps brands deliver personalized and intuitive services.
More self-service AI options reduce longer wait times and promote interaction with the brand.

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