Category: Technology

2021 saw great challenges overcome, extraordinary feats accomplished as businesses fought tooth and nail to keep their doors open. It has also been a time of great innovation. While the pandemic reshaped the previously established ways of life and work, the appetite for transformation continued to grow.
Though 2021 was a difficult year for businesses, the year’s disruptions led many businesses to adapt to the times and operate with impressive levels of flexibility. It was a year that presented learning, change, and growth opportunities.
As 2022 gathers momentum, businesses looking to rebound after the pandemic must consider all major technology changes that have happened in 2021. Doing so will aid in making decisions that will enable their business to demonstrate fortitude and remarkable ability to adapt as necessary under extraordinary circumstances.
This blog recaps key milestones and moments in 2021 that helped businesses break free from survival mode and refocus on a bright and successful future.

The Growing Reach of Digital Transformation 

The digital transformation took center stage for businesses as legacy processes and old-school systems could not meet the demands of consumers and employees. Artificial intelligence-driven smart systems helped businesses become more resilient in a locked-down world.
These digital transformations enabled businesses to function efficiently, employees to increase productivity, and empowered customers to shop from the comfort of their homes. Towards the end of 2021, these new technologies and tools continued to mature and to create a future where people are shaping the world to fit their needs and preferences.

Workforce Technologies Increased Employee Productivity

In the pre-pandemic era, working from home was not considered as productive as working in the office. However, a two-year study by Great Place to Work determined that employee productivity was the same or even better when they worked from home.
Read more: Fingent Recognized as a Great Place to Work-Certified™ Company

As the workforce technologies got better, faster, and more powerful, there was an exponential rise in the hybrid workplace concept. These technologies allowed businesses to retain the culture, stability, and social interaction of a physical office as they allowed their employees to choose remote work.
The AI-powered HR technology empowers employers and employees to customize goals, roles, and structures. These powerful technologies help hybrid teams to stay connected to live, interactive systems even if they all work in different time zones.
Case Study: Learn more on how Fingent’s AI-Powered Virtual Assistant helps employees with HR & DevOps queries

Enhanced Omnichannel Experience 

Providing a fluid omnichannel experience is critical to satisfying customers and building customer loyalty. An omnichannel experience enabled customers to interchange devices and move fluidly between various platforms. It created a truly seamless and consistent experience regardless of channel.
It allowed customers to start their search in one channel, pick it from where they had left on another device, and yet take the context forward with every interaction. Businesses ensured to develop their omnichannel strategy by unifying the digital and physical world.
The adoption of omnichannel enhanced retailers’ experiences as well. For instance, a customer may reach out on live chat with an issue and end the call only to realize later that he forgot to ask one more thing. Now, he may call customer service instead of using a live chat. Omnichannel experience will allow the agent to pull up that customers’ previous chat and have all of the contexts to quickly resolve his issues.

Personalization and Hyper-personalization with AR and VR Technologies

Personalization and hyper-personalization are the most advanced ways to increase revenue, smoothen customer journeys, and make conversations more meaningful. Personalization can be achieved only through careful analysis of customer data.
In 2021 businesses saw how retail analytics tools can provide actionable insights into customers buying patterns and preferences. This will help in customizing the offering. Virtual try-on, AR fitting rooms enable immersive shopping experiences. Moreover, high-value customers can be catered to exclusively and attract the right customer to increase sales.
Read more: Creating a Future workplace with AR & VR!

Blockchain Took Center Stage

Blockchain interoperability got better in 2021. It has been used to transform the nature of transactions and trade across the world. Blockchain technology made cryptocurrency a possibility. It is instrumental in lowering transaction costs, providing protection from cyber-attacks, helping maintain confidentiality, and more.
Another popular blockchain trend was BaaS or Blockchain as a Service. It is a cloud-based service that enables users to develop digital products like smart contracts or applications that can work without any setup requirement of a complete blockchain-based infrastructure.
Read more: How Blockchain Enables The Insurance Industry to Tackle Data Challenges

Real-time Visibility into Inventory and Services

To meet customer expectations, it is crucial to have the ability to view and track inventory levels at all times. Real-time visibility enables businesses to prepare for the unexpected. It also provides data and analytics needed to made better business decisions.
So, appropriate tools that leveraged AI and ML brought about improvement in maintaining accurate stock and preparing for future demand. These tools provided end-to-end visibility across the supply chain and helped businesses meet the growing customer demand.
Read more: How Data Warehousing Adds Value to Data Visualization and Reporting

NFT Gains Traction and Expand into New Areas

In 2021, NFT (Non-Fungible Token) is drawing in new artists, musicians, and other creative people who want to make money. NFT bunny is modeled after social networks with each user having the ability to communicate with other users. Binance NFT allows an artist to buy or sell collectibles and other artworks.

Demand Forecast with The Help Of AI, Big Data, And Analytics

Data-driven business transformation gained popularity among retailers as it provided a strategic advantage. AI, Big Data, and Analytics help in understanding the deep patterns of the data from various sources used for demand forecasting.  Retailers have immensely benefited from hourly, daily, weekly, and monthly level forecasts.

Resilient Supply Chains 

The strategic application of AI-powered technologies has enabled complex and resilient supply chains. This has improved same-day delivery options. 2021 also saw the expansion of e-bikes managed by user-friendly apps and cloud-connected supply chain technologies.

Rising From the Ashes with Smarter Business Technologies

2021 has been a challenging year for most businesses. Amid pandemic and political upheavals, we saw exciting advances and breakthroughs in businesses technology. Also, customers are more value-conscious today than before. These technologies help reduce business operations costs and pass on the benefit to the customers. Leveraging these technologies is a smart way to build a resilient business. Excited to know which technology is best for your business? Call us and let’s work it out together.

It’s time to load up your arsenal. Why? Because it’s wartime and you’re here to win!
The COVID-19 pandemic has held the world in its vice-like grip for a considerable time now and many businesses have had to downsize or even shut down in its wake. Just when we thought it was over, we were hit by another wave.
There is no reason to despair though. With the right tools and the right guidance, you can surf through this wave and the next. In this blog, we are going to be talking about one such power tool – Odoo ERP. Odoo ERP’s capabilities and user-friendly aspects are helping businesses to manage their operations successfully despite the challenges brought by the pandemic, and you can too.

A Solution to Pressing Challenges

Finding new customers and retaining existing customers is one of the most common business challenges. According to Kauffman’s statistics, the pandemic heightened this challenge. The increasing competition did nothing to help with this.
Additionally, when the pandemic struck, companies that were not prepared to work remotely faced a huge blow because they had to shut down their offices and work remotely.
Evidently, businesses need a dedicated business management system to successfully cope with these and other challenges. Odoo ERP is a business management tool with the complete capability to manage the entire operations of a company.
Odoo ERP’s capabilities and user-friendly aspects are helping businesses manage their operations successfully despite the challenges brought by the pandemic. The Odoo platform brings efficiency and improvement to all the operating processes of the company.
Read more: 5 Salient Features Of Odoo That Makes it a Reliable ERP for Enterprises

Odoo Is a Better Tool to Invest Today to Stay Prepared For Tomorrow’s Challenges

Pre-pandemic there was a notion that employees’ productivity will be hampered if they work from home. But the pandemic taught us that when digital ways are adopted correctly, remote work can be a success. And the Odoo ERP system has been a boon in catering to these digital requirements.
Odoo ERP is considered the most advanced and easy-to-use tool in today’s tech-plenty world. With the help of Odoo ERP, companies are enjoying seamless integration, better module-to-module connectivity, and effective digital bookkeeping to name a few benefits.
Odoo ERP with its Business Intelligence increases productivity by helping to use the company’s resources effectively. By digitizing record-keeping and pen and paper approvals, for example. Let us consider some specific ways in which Odoo ERP helps businesses stay prepared for future challenges.

1. Minimum workforce

Sudden lockdown measures have forced some companies to cut down on their staff. Odoo’s modules can help your business function well even with fewer employees. Production invoicing, lead generation, and stock movement provide perfectly navigated paths for your business despite strict lockdown measures.

2. No sales due to lockdown

If you are unable to sell your products due to quarantine measures, Odoo can solve your problem. It can help you create a website for e-Commerce. It allows you to create an easy to use, elegant and attractive website. These websites can also be connected with different online payment methods that make buying a lot easier for your customers.

3. Remote management

Due to lockdown measures and transportation restrictions, most organizations have opted for remote work management. Odoo can help you manage every integral business activity from wherever you choose to work. Its efficient functionalities and Business Intelligence capabilities will allow access to your company’s database whenever and wherever you are.

4. Cost-effective

Odoo ERP’s robust modules can minimize your business management costs while ensuring quality service. It offers effective management services at a reasonable price.

5. Secure business communication

Secure communication among employees, partners, and clients is essential to all businesses. Odoo Discuss is a user-friendly messaging application that enables your teams to communicate with each other simultaneously. It ensures sharing of projects and other integral documents without allowing any breach.
There is no doubt that Odoo can refresh your business considerably if implemented correctly. Given that, let us understand what are some common mistakes made in Odoo implementation. This will help you succeed in overcoming any implementation challenges.
Read more: 5 Signs That Imply Your Business Needs Odoo ERP

Common Mistakes Made in Odoo Implementation 

Admittedly, implementing Odoo ERP is a huge change for an organization. It can be daunting for a business as it involves multiple considerations. If the implementation is not carried out properly, it can paralyze the entire organization. That is why it is important to choose the right implementation partner. Here are some common implementation mistakes:

• Lack of strategic management planning: A clear strategic roadmap and goal will help identify all the requirements from the ERP implementation. Not having a clear goal implies money-related disadvantages and unorganized due dates leading to chaos.
• Over customization: Over-customization can cause Odoo performance issues.
•  Lack of experienced project managers: Hiring project managers that do not have in-depth expertise and lack adequate experience is another mistake that can lead to performance issues.
• Not testing the framework: Due to a lack of time, some organizations decrease the number and profundity of test cycles. Eliminating some tests may leave defects undiscovered and miss important functions as well.
• Lack of sufficient training: Some organizations rush to use the product without sufficient training. Training at the right time is as important as doing it in the right way.

Why Do You Need an Odoo Partner?

Expertise is the primary reason. A good Odoo partner will have the expertise, experience, and knowledge that you need for a successful implementation. They will help you avoid the pitfalls of implementation and execution and can guide you through the nuances of the platform. With techno-functional consultants on board, they will be more successful in identifying complex issues and locating the right business procedures than you will be if you try to do this on your own.
Read more: Why Choose Fingent as your Odoo Partner

Tips To Get The Right Odoo Partner

Here is a checklist that makes your quest for the right Odoo partner easy:

• Experience: Experience in different industries and services helps your partner identify problems quickly and deliver highly customized solutions that newbies cannot. Such experience will also aid them in spotting trends and keeping the system up to date.

• Availability: During the development phase, there is a chance that the software might develop many issues. If the partner is available 24/7, they can address any glitches and prevent significant revenue loss

• Pre and post-service support: Pre and post-implementation training is a must for organizations that have never used Odoo ERP before.
• Access: Ready access to the software developer when you need them makes software modification a swift ride and you can rest assured that you will get exactly what you need.

How Fingent Fits the Bill

Fingent is an official Odoo Partner and has helped many clients successfully implement and execute Odoo’s dynamic features in their business. We have a team of talented, professional Odoo experts with techno-functional knowledge. The presence of certified and senior developers will help in strengthening your business.
Our developers help you access and customize Odoo’s powerful features and build custom applications for your business that will give you an edge over the competition. With rich experience in implementing Odoo ERP for different industries and working with its different modules, you can rest assured that we have the technical know-how and the business experience to do it right for you.
Connect with us now!

“The advance of technology is based on making it fit in so that you don’t really even notice it, so it’s part of everyday life.” 
– Bill Gates, Co-founder of Microsoft.
When we look around us today it has become exceedingly obvious that the world is moving at a much faster pace than we remember. If not all, most of the credit goes to the vast number of technological developments that take place almost every day. In this rapidly changing world, we can either choose to evolve with it or stay back and live with the feeling that we are completely out of place and out of our depth.
This blog will help you understand all the “realities” of today’s tech world and help you fit right in and create a future workplace, to move ahead of your competition.

Reality In Its Many Forms

Some of the fastest developing and most exciting branches of technology out there are Virtual Reality and Augmented Reality. Although some companies have already integrated this technology into their business practices to create innovative and sustainable workplaces, it is imperative for every business to invest in AR and VR. If they want to succeed in this overly competitive world that is.
Recent studies conducted by PwC show that VR-trained employees were up to four times more focused than their e-learning peers and four times faster to train. When trainees are taught with a VR experience, they learn more from the training and have superior outcomes. Creating a workplace that is equipped with this kind of technology will most definitely increase the work productivity of the employees.
VR and AR have evolved over the past years and have become more convenient both technologically and financially for business and learning. They affect companies in every industry and various organizations, from universities to social enterprises. They have become the new terminal between humanity and machines, uniting the digital and physical worlds.
Read more: Top AR and VR Trends to Transform Ecommerce in 2022!

Now that we’ve established the necessity of VR and AR for businesses and industries, let’s move on to understanding what exactly these technologies are and what they do.

Virtual Reality 

It is an artificial environment created by software and requires a special headset that plunges you into the new reality. It immerses the user within its virtual environment and in most cases, the user can manipulate objects or perform a series of actions.

Augmented Reality  

AR, conversely, does not give an absolute immersion. It adds digital elements to a live view usually done by using the camera on a Smartphone or tablet.

Mixed Reality 

Mixed Reality blends elements of AR and VR to co-exist creating a combination of virtual and actual realities, allowing you to interact with both simultaneously.

Extended Reality 

XR is an umbrella term used when all these computer-generated technologies are used together.
Read more: Augmented Reality, Virtual Reality, Mixed Reality Detailed with Real-life Examples

How do these technologies influence the future of a workplace?

Listed below are a few ways that AR/VR/MR/XR is influencing the future workplace.

Virtual Reality –

• Increased Connection and Collaboration – As opposed to video consultation, VR users feel like they inhabit the same space, resulting in more effective collaboration.
• New HR Practices – With access to employees across the world, hiring practices will widen to recruit top talent.
• Upgraded Training Techniques – VR training is especially favorable in perilous situations, as it offers a safe, engaging, and educational experience.
• Efficient Product Development – VR finds its use in product testing in a variety of scenarios, abolishing the need for costly physical paradigms.

Augmented Reality –

• Will Save Money – AR headsets and apps can replace costly seminars or classes.
• Improve Productivity – Increased engagement through collaborations with other companies using AR will change the way employees work.
• Cognitive Barriers – With the help of AR your workforce can train much faster. This will in turn lead to a more structured, competent, and productive team.

Mixed Reality –

• Better business operations – MR can help companies work efficiently by allowing engineers to try new ideas without wasting resources and reducing complex processes.
• Enhanced training – It can offer experiential training sessions which allow team members to experience a situation for themselves, in a simulated environment.
• Improved creativity – It improves project development by allowing teams to make important decisions and alter features without wastage or excessive resources.

Extended Reality – 

• Investment Banking – By using XR for broadcast, a firm could reach and interact with many investors over multiple locations in a robust and dynamic way while reducing costs, logistical challenges, and the need for travel.
• Trading Floor – XR replicates all the benefits of a modern trading floor along with advanced capabilities, plus the ability to access the trading environment from anywhere in the world
• Training and Compliance – Scenario models powered by XR, could be used to provide real-time training and ensure employees are well-equipped for real-world situations.

Read more:5 Real-world Applications of Extended Reality

Identifying Which Ecosystem Best Suits VR/AR/MR/XR

To determine which of these technologies better suit your ecosystem, evaluate the challenges your workplace is experiencing.
VR and AR thrive in fields of research and development, design, review, education, and training. MR’s combination of the physical world and the digital world is making notable changes in various industries, including medical, education and research, manufacturing, design, and construction. XR being the comprehensive umbrella that it is plays a more prominent role in various sectors and organizations, yielding clear benefits in numerous facets of work and business, including training, collaborative working, and marketing.
Irrespective of the technology you decide to go with, remember that every time new technology is implemented there’s a clear culture shift at the workplace, so be prepared for change.

How To Affordably Deploy AR/VR/MR/XR With Fingent

Fingent has developed strategic software solutions for businesses across the world. By initiating your projects with Fingent you are backed up by a dedicated and skilled team who work round the clock. All our processes are customer-oriented and designed to reduce the cost of business developments.
Fingent merges Augmented Reality using 3D modeling, 360-degree imaging, real-time character identification, and orientation-based tracking with our reality to form immersive and personalized solutions. We help you utilize ARCore; Google’s AR platform, to fabricate a potent user experience through Android devices and ARKit for IOS devices.
With 3D models and simple user-friendly interactions, Fingent creates a customized Virtual Reality strategy that closely binds with your business structure and objectives. We help you analyze and grasp the growing abilities of Mixed Reality to reach your customer base in the most ingenious ways and since Extended Reality is becoming the new mode of communication between business and client, Fingent has systems in place to increase awareness, engagement, and conversation and help support large-scale communication.
If you’re looking for easy and affordable ways to make your workplace future-ready, this is your shot Fingent has got you covered. Give us a call.

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Digital transformation has become indispensable, more so now than ever before. When COVID-19 struck, governments swung into action and issued orders that restricted in-person business operations and encouraged people to work from home. In response, businesses began to look for ways to continue their operations by turning to various technologies.
Even before the spread of the pandemic, these technologies empowered businesses to engage with their customers, allowing workplace flexibility while introducing automation and faster processes. But the pandemic accelerated these adoptions immensely.
The digital transformation helped businesses to find ways for people to communicate, collaborate, and complete work while working remotely. At the same time, it catered to the request of customers who preferred contactless or contact-limited operations as well.
Exploring and understanding the latest digital transformation trends and what parts of these transformations will likely be here to last will help you plan the best digital transformation strategy.
Read more: Prepare for the future of Digital Innovation with these 10 services from Fingent!

What Is Trending In Digital Transformation Now (2022) And What’s Going Cold?

If there is one takeaway all businesses can learn from this pandemic, it is to be adaptable. As the landscape reinvents itself and workplace culture trends shift suddenly, systems, processes, internal dynamics must pivot to stay competitive.
It is crucial to adopt digital trends with the staying power to benefit your business. This makes it important to know all about the trend that will stay long-term versus ones that will go cold in this post-COVID ecosystem. Let’s begin with what goes cold.

1. Fading: Blockchain implementation

Blockchain implementation is designed to maintain distributed ledgers. However, the cost associated with it is higher compared to other technologies that can be applied more affordably. The higher pricing has diminished the interest in blockchain implementation.

2. Fading: Office technologies

Much of everyday business operations hinge on office technologies. Work from home mandates has changed this outdated means of communication and collaboration. Mobile phones have replaced pagers and online documentation has replaced paper.

3. Fading: Complicated and inadequate technology stacks

Whether your team is remote, hybrid, or office-based, it is crucial to have the right tech stack. A 2021 Work Report finding shows that 32% of workers quit a job because of inadequate technology and there is the other 49% who are likely to quit if the tech stack is hard to use.
Employees do not want to waste large amounts of time searching for information across various platforms. This can also result in security breaches too as it puts sensitive data at risk. Opting for streamlined technology over-complicated technology can lead to maximum efficacy.

4. Trending: 5G will go mainstream

Businesses need reliable connectivity and more bandwidth to achieve greater success at their core parts such as remote work and videoconferencing. Increased reliance on phones, tablets, and other IoT devices highlights the need for the multi-lane superhighway and so 5G deployments have become a vital part of the solution.
Read more: Future proof your business with 5G, Edge Computing, and Cloud!

5. Trending: Customer Data Platforms

There has been an explosion of Customer Data Platform (CDP) last year. It is highly difficult to organize fragmented data from multiple sources. Organizing such data is also a costly affair. To address this challenge, most companies now rely on CDPs to help them collect, organize, tag, and make it usable for all those who need access to it.
Data will continue to grow exponentially in the coming years which makes the rise of customer data platforms inevitable.

6. Consolidation of software vendors

Worldwide merger and acquisition activity combined with developing technologies has resulted in a consolidation of software vendors. According to a report by Gartner, consolidation in the tech business is set to hit a record high in 2022.

7. Digital transformation tools

Remote and hybrid work is becoming the rule, not an exception. With this scenario, organizations need technologies that seamlessly enable collaboration. Digital transformation tools will help businesses to manage employees and stakeholders that are globally dispersed. And this trend will become increasingly prominent in 2022.

8. Increased focus on the power of AI and hyper-automation

The gigantic amounts of data that businesses gather are only as effective as their AI systems. So, the implementation of AI will remain crucial for efficient business function in 2022. There is no need to approach AI with fear as AI will repurpose human assets as opposed to taking jobs away.
The key purpose of Artificial Intelligence is to automate. Essentially, this means all mundane and repetitive tasks can be automated resulting in huge benefits for many employees. Besides, it allows the employer to use that talent for more purposeful tasks.

9. AI for enhanced customer experience 

According to Gartner, businesses that use AI in their customer service channels will experience a 25% increase in operational efficiency. The insights on customer behavior are causing IT system redesigns.

10. Technology to support distributed enterprises

The workforce is now becoming more geographically dispersed. Frictionless work experienced necessitates major technical and service changes. Every organization must reconfigure to embrace distributed services. The right digital technology is imperative for business success.

11. Supply chain digitization

Increased consumer prices and the sluggish economy are exerting tremendous pressure on supply chains. Supply chain digitization is a crucial component that will aid in solving supply chain issues.
Read more: A Look Into The Future Of Manufacturing Industry – The challenges, the opportunities, and the technologies that will help revolutionize!

12. Fourth industrial revolution (Industry 4.0)

Industry 4.0 includes new integrated technology that aims to mitigate the inefficiencies of traditional manufacturing. The manufacturing industries are moving towards robotics, AI, and ML to increase efficiency and benefit their customers.

13. Renewed focus on Human Capital Management (HCM) software

The practice of HCM has become increasingly prevalent in 2021. It has become the driving force for most business practices and will continue to center stage in 2022.

Planning The Best Digital Transformation Strategy With Fingent

The acceleration of digital transformation may seem overwhelming. But the right technology can enable a seamless transition for your business. Fingent can help collaborate and streamline the process of selecting solutions that drive digital transformation.
Fingent will assist you in evaluating the available options in the market and in making the best choice on the solutions you need.
We can help in reducing the cost of your tech evaluations, increase process effectiveness and employee satisfaction. So, the only tool you need to digitally transformation of your business is Fingent! Connect with us today!

With proven expertise across 25 industries and an end-to-end suite of intelligent enterprise solutions, SAP has triumphantly cemented its position in the enterprise application software market. According to the World Economic Forum, SAP customers constitute 87% of total global commerce. Right from the R/2 commercial mainframe applications designed in the 1970s to the latest SAP S/4 HANA and its enormous suite of intelligent software products, SAP solutions have enhanced the competency of organizations with deep business insights and improved enterprise collaboration. SAP solutions include both technical and functional modules. While SAP ABAP, SAP Basis, SAP Security, SAP Solution Manager, CRM, etc. are technical modules, components such as Material Management (MM), Production Planning (PP), Financial Accounting and Controlling (FICO), etc. are examples of functional modules. All these modules of SAP closely integrate with each other to provide the best functionalities and solutions for businesses.
Read more: 8 ways SAP ERP software implementation helps your business 

This post analyzes ABAP, one of the core technical modules of SAP, to understand how the platform enables businesses to run better.

What is SAP ABAP?

Advanced Business Application Programming or SAP ABAP is the principal programming language supported on the SAP NetWeaver ABAP server and the applications that run on it. Typical examples of ABAP-based applications include SAP ERP (previously known as R/3) and the present SAP S/4HANA.
SAP ABAP is the oldest and the most popular of SAP’s four key application platforms, together with SAP NetWeaver Java, SAP HANA, and SAP Cloud Platform. ABAP is used by SAP to deploy its applications on the NetWeaver ABAP platform. It’s different from the universal programming languages like Java because all ABAP programs and compiled code reside only in the SAP system. ABAP is renowned as the proprietary fourth-generation programming language (4GL) of SAP, developed to process massive volumes of data in SAP business applications.
ABAP enables businesses to customize their workflows related to material management, production management, supply chain management, financial accounting, and all other modules of SAP. This helps businesses reduce the time-consuming manual processes involved in data processing, particularly when they have more data to process.
Though some of the popular SAP applications such as SuccessFactors, SAP Ariba, SAP Business One etc. run on other programming languages, the role of ABAP is crucial, especially when these applications integrate with ABAP-based applications such as SAP ERP and SAP S/4HANA. As of 2021, there are five million registered ABAP developers worldwide, which indicates the robustness and credibility of the ABAP foundation for a wide range of SAP business applications.
Read more: SAP for Business-Making SAP support available at your hand

How does SAP ABAP accelerate business transformation?

ABAP was developed by SAP to enhance and expand the functionality of SAP systems. Here’s how ABAP is adding value to SAP users across the globe.
1. Aids mission-critical business processes
Since the 1980s, ABAP technology has been serving as the rock-solid foundation of SAP’s application portfolio. Several mission-critical business functions rely on ABAP for its scalability, robustness, and extensibility. ABAP is the underlying technology that steers SAP’s celebrated platforms and flagship suites such as SAP S/4HANA, SAP ERP (R3), and the next-generation data warehouse – SAP BW4/HANA. Thus, ABAP helps monitor and improve strategic business measures.
2. Enables customization of SAP business applications
Due to its availability as an independent platform, ABAP is primarily used to develop cutting-edge, bespoke SAP business applications. Custom ABAP development allows users to configure and tailor SAP modules based on their business requirements. Since the initial days of ABAP, SAP customers and partners have established a tradition of creating custom codes and add-ons that function effectively on the ABAP platform.
3. A holistic development platform
ABAP combines the innovative capabilities of SAP HANA (SAP’s in-memory database), the power and consistency of the ABAP server, and the digital UX potential of SAP Fiori (SAP’s UI technology). All these features make it a holistic development and runtime platform. Continuous developments by SAP make ABAP capable of addressing new business scenarios.
4. Reduces the development cost
ABAP offers a centralized, shared, and integrated development environment that allows multiple developers to work on the same development objects simultaneously. Hence, it’s easy to track the changes to development objects and push them to QA or production environments, without losing version control. The integrated, self-compiling nature of ABAP helps reduce the development cost.
5. Offers excellent development environment and tools
The key highlight of ABAP Platform 2021 (the underlying technology of SAP S/4HANA), is the ABAP Development Tools (ADT) that support the entire development lifecycle in Eclipse IDE. It improves the efficiency of developers and offers enhanced SAP HANA capabilities. ABAP Platform 2021 facilitates the seamless transformation of your existing SAP business suite to SAP S/4HANA (cloud or on-premise) and SAP BTP (Business Technology Platform).
6. Improved focus on user experience
ABAP RESTful Application Programming Model promotes the development of SAP HANA-optimized Web APIs, SAP UI5, and Fiori applications. ABAP development tools support browser-based, device-responsive, and role-based development of application functions. It enables users to switch to different devices and collaborate effortlessly.
Read more: Top 3 UI offerings from SAP: Fiori, Screen Personas, and Lumira

7. Extensible to the cloud
ABAP Platform 2021 has been improvised to create customized extensions in the cloud. The growing number of SAP customers who’re adopting SAP S/4HANA Cloud will benefit from ABAP’s tailored extensibility. The users will get access to more innovative features developed by SAP and can keep their software up-to-date with regular patches and upgrades.
8. Change and transport management
ABAP offers comprehensive change and transport management for the development projects organized in the ABAP Workbench and also helps in customizing those projects. It also facilitates to transport the changes between the SAP systems in your environment.

How can Fingent help your businesses unlock the potential of SAP ABAP? 

ABAP is primarily a developer-friendly language. However, associating with the right SAP partner can help even the non-technical SAP users to master the technology. We’ve helped several businesses in identifying, customizing, implementing, and maintaining ABAP within their SAP systems. As a Silver Partner of SAP, we help customers cut their development efforts and costs, reduce technical complexities, and bridge skill gaps. Our SAP application development practice enables businesses and aces IT professionals to collaborate effectively and deliver cutting-edge enterprise applications across any platform, device, and tech stack in the shortest span.

Everyone uses software products. From toddlers to grandparents, in one way or the other, almost everyone has used a software product. The number of mobile devices operating worldwide stood at almost 15 million in 2021! Today, software development permeates the entire world. You are reading this blog on a device whose lifeblood is software. It is no surprise that businesses invest in software development. But what is the cost? That is probably the single most important question to businesses intent on making wise business decisions. This article discusses everything that may affect the cost of app development in 2022 to help you estimate the cost of your app development.

Is App Development Necessary for Your Business?

Adding to the Statista report that put the 15 million number on the number of mobile devices, did you know that the number of mobile app downloads surpassed 200 billion in 2019? And there is no slowing down.
Along with mobile devices, there are other devices like tabs, laptops, and desktops. And we know that all of these function by the operating system. The operating system is a piece of software with lots of integrated functions known as software.
Individuals and businesses across the world depend heavily on software and enjoy many benefits. In this digital age, the software is essential to run different operations in transportation, electrical grids, and many other functions that offer the basics of life.
To the question “Is App Development Important?”, the answer is a resounding YES. Now to the costs involved.

App Development Cost Estimates For 2022

It is important to remember that app development cost depends on various factors. Mobile app development costs will be different than web app costs. The cost could also depend on the complexity of the app.
A small app with core features can be developed at lower rates. However, a complex app with intricate features will be expensive. Building a minimum viable product may cost less than $10,000. On the other hand, if you want an app that is compatible with both android and iOS platforms you will need a bigger budget.
App development cost also depend on whether you develop the app in-house or outsource it. Before you choose to develop it in-house you must ask yourself if your team has the necessary experience to take an app from design to delivery.
If you do not have the expertise on your team, it may ultimately end up costing you more in terms of lost work and demoralized teams. Otherwise, the best option is to seek out an external partner who can develop an app for you.
Read more: Top Technologies Used to Develop Mobile App

Keeping all this in mind, is there a formula to calculate app development costs?

Top Factors That Drive App Development Costs

1. Based on the complexity of the app

A simple app might take hundreds of hours while a complex app might take thousands. These hours also depend on how efficient the developing team is.
A simple app includes basic features like a login screen, user account, admin tools, and so on. It may have limited integration with other apps. Thus, it may take about 3 to 6 months to develop.
Along with all the features of a simple app, a complex app includes features such as integrations, profile feeds, enhanced admin tools, media streaming, and more. Such an app would take 6 to 12 months.
The most complex of all is an advanced app. This includes multi-language support, versioning, lots of user customization options, AI and AR, and more. This could take somewhere between 12 to 24 months.

2. Based on region

You will find potential developers around the world, over various time zones such as the US, India, and Europe. Each of these areas has expert developers but their rates vary depending on their location.

3. Based on development stages 

The budget of the project starts to become clearer during the research stage. In this stage, you will be able to clarify your requirements and finalize goals and deliverables. You will also be able to assess risks and threats.
The next stage would be designed where the development team needs a clearer idea of what the app should look like. This stage will take longer and will be more expensive depending on the complexity of the user interface and so on.
During the development stage, each feature will add to the cost. The next stage of testing may require human users to ensure the correct functionality, and this will add to the cost. The final stage is maintenance and support. Bugs and unexpected behavior will need to be addressed; hence, it is important to budget in the final phase.
Watch now: How To Choose The Right Mobile App Development Approach

Top Ways In Which One Can Initiate Cost-Effective App Development

Are you wondering how you can get the app that you wanted in your limited budget? Here are a few tips that help you initiate a cost-effect app development.
1. Use software development kits wherever you can: Software development kits could trim weeks or months off your development schedule. Thus, reducing thousands off your development budget.
2. Find a vendor that can design and develop: Finding a vendor that does both designing and development can help you deal with communication problems and optimize workflow.
3. Get the MVP made: Getting the MVP made and testing on your users will help you identify what needs to be added. Eventually, your full-featured app will be ready. Besides, you will also learn how to optimize your budget.
4. Cross-platform development: Opting for cross-platform development can heighten your potential to reach a wider audience.
5. Do not rely on older operating systems: Just a couple of years older can make a huge difference. It is worth the effort to focus on consumers who keep up to date.

How Can Fingent Help Develop Top-Notch Apps On A Budget?

We at Fingent understand considering how much it costs to develop an app can be an overwhelming experience. How about a consultation with our expert to get a quote?
We assure you that we have the specialized skill and experience to build a successful and budget-friendly app. Don’t take our word for it. Have a look at some of our case studies.
As your technology partner, Fingent can bring your brilliant ideas into digital reality!
We have helped many businesses grow their business with our innovative, modern mobile app solutions. Take a look at our most success stories here!
We can help you too. Connect with our experts today!

Everyone uses software products. From toddlers to grandparents, in one way or the other, almost everyone has used a software product. The number of mobile devices operating worldwide stood at almost 15 million in 2021! Today, custom software development permeates the entire world. You are reading this blog on a device whose lifeblood is software. It is no surprise that businesses invest in custom software development. But what is the cost? That is probably the single most important question to businesses intent on making wise business decisions. This article discusses everything that may affect the cost of custom software development in 2022 to help you estimate the cost of your custom app development.

Is Custom Software Development Necessary for Your Business?

Adding to the Statista report that put the 15 million number on the number of mobile devices, did you know that the number of mobile app downloads surpassed 200 billion in 2019? And there is no slowing down.
Along with mobile devices, there are other devices like tabs, laptops, and desktops. And we know that all of these function by the operating system. The operating system is a piece of software with lots of integrated functions known as software.
Individuals and businesses across the world depend heavily on software and enjoy many benefits. In this digital age, customized software is essential to run different operations in transportation, electrical grids, and many other functions that offer the basics of life.
To the question “Is Custom Software Development Important?”, the answer is a resounding YES!
Now to the costs involved!

Custom Software Development Cost Estimates For 2022

It is important to remember that app development cost depends on various factors. Mobile app development costs will be different than web app costs. The cost could also depend on the complexity of the app.
A small app with core features can be developed at lower rates. However, a complex app with intricate features will be expensive. Building a minimum viable product may cost less than $10,000. On the other hand, if you want a customized app that is compatible with both android and iOS platforms you will need a bigger budget.
Custom app development costs also depend on whether you develop the app in-house or outsource it. Before you choose to develop it in-house you must ask yourself if your team has the necessary experience to take an app from design to delivery.
If you do not have the expertise on your team, it may ultimately end up costing you more in terms of lost work and demoralized teams. Otherwise, the best option is to seek out an external partner who can develop an app for you.
Read more: Top Technologies Used to Develop Mobile App

Keeping all this in mind, is there a formula to calculate custom app development costs?

Top Factors That Drive Custom Software Development Costs

1. Based on the complexity of the app

A simple app might take hundreds of hours while a complex app might take thousands. These hours also depend on how efficient the developing team is.
A simple app includes basic features like a login screen, user account, admin tools, and so on. It may have limited integration with other apps. Thus, it may take about 3 to 6 months to develop.
Along with all the features of a simple app, a complex app includes features such as integrations, profile feeds, enhanced admin tools, media streaming, and more. Such an app would take 6 to 12 months.
The most complex of all is an advanced app. This includes multi-language support, versioning, lots of user customization options, AI and AR, and more. This could take somewhere between 12 to 24 months.

2. Based on region

You will find potential developers around the world, over various time zones such as the US, India, and Europe. Each of these areas has expert developers but their rates vary depending on their location.

3. Based on development stages 

The budget of the project starts to become clearer during the research stage. In this stage, you will be able to clarify your requirements and finalize goals and deliverables. You will also be able to assess risks and threats.
The next stage would be designed where the development team needs a clearer idea of what the app should look like. This stage will take longer and will be more expensive depending on the complexity of the user interface and so on.
During the development stage, each feature will add to the cost. The next stage of testing may require human users to ensure the correct functionality, and this will add to the cost. The final stage is maintenance and support. Bugs and unexpected behavior will need to be addressed; hence, it is important to budget in the final phase.
Watch now: How To Choose The Right Mobile App Development Approach

Top Ways In Which One Can Initiate Cost-Effective Custom Software Development

Are you wondering how you can get the app that you wanted in your limited budget? Here are a few tips that help you initiate a cost-effect app development.
1. Use software development kits wherever you can: Software development kits could trim weeks or months off your development schedule. Thus, reducing thousands off your development budget.
2. Find a vendor that can design and develop: Finding a vendor that does both designing and development can help you deal with communication problems and optimize workflow.
3. Get the MVP made: Getting the MVP made and testing on your users will help you identify what needs to be added. Eventually, your full-featured app will be ready. Besides, you will also learn how to optimize your budget.
4. Cross-platform development: Opting for cross-platform development can heighten your potential to reach a wider audience.
5. Do not rely on older operating systems: Just a couple of years older can make a huge difference. It is worth the effort to focus on consumers who keep up to date.

How Can Fingent Help Develop Top-Notch Custom Apps On A Budget?

We at Fingent understand considering how much it costs to develop an app can be an overwhelming experience. How about a consultation with our expert to get a quote?
We assure you that we have the specialized skill and experience to build a successful and budget-friendly app. Don’t take our word for it. Have a look at some of our case studies.
As your technology partner, Fingent can bring your brilliant ideas into digital reality!
We have helped many businesses grow their business with our innovative, modern mobile app solutions. Take a look at our most success stories here!
We can help you too. Connect with our experts today!

One of the oldest known professions and also considered one of the most dangerous, Mining is now nothing like it used to be. The face of the mining industry has changed drastically. We no longer rely on physical hand and animal labor. Artificial Intelligence has stepped in. There is a lot going on.
Modern mines are sophisticated and machine-intensive environments. Whether we are extracting minerals and ores or gas, we need machines to extract, transport, refine, and move them to their destinations. AI is enabling the mining industry to be a safer and more profitable industry.

How AI Is Transforming The Mining Industry

Artificial Intelligence (AI) is driving innovation in the mining industry by transforming the way mines operate today. The mining industry is constantly looking out for ways to improve safety, productivity, and sustainability.
AI helps achieve these key factors by collecting data and using relevant information to optimize processes and improve equipment development. AI proves particularly useful when it comes to cumbersome and operations-heavy processes.
The use of AI can make operations and machinery even more sustainable in the long run.
Watch now: 5 Steps to Prepare Your Organization for an AI-enabled Future!

Benefits Of AI In Mining

Mining companies must become more efficient and innovative. This will help them keep their workers safe, mitigate their environmental footprint and remain competitive. AI plays a vital role in this. Here are some advantages of AI integration in the mining industry:

1. Improve resource discovery and planning 

The initial investment in mining can be very costly. The company must know precisely where and how to dig. A wrong location can cost millions of dollars. AI can help learn about the terrain they are working with and precisely map out and predict terrain better than any humans can do, effectively preventing those errors.
Artificial Intelligence can analyze vast amounts of data to find better resources. Better predictions will contribute to better planning and a better return on investment.

2. Cost optimization

Cost optimization is the primary motivation for mining companies to use AI. AI can analyze big data to help diggers conduct their operations more cost-effectively. It can also help them develop efficiency along these lines.
Mining companies can use the data collected to teach their machinery and prevent damage. AI can help automate different operational processes. It can also enable remotization that can substantially reduce labor, increase productivity and safety of workers. This can greatly reduce costs and increase productivity gains.

3. Preventive maintenance

Reactive maintenance can cost six to ten times more than predictive maintenance. On the other hand, predictive maintenance eliminates the risk of production halts ensuring operational continuity.
Furthermore, preventive maintenance makes it easier to maintain security protocol.  It helps in the early detection of wear and tear of important pieces of equipment. This can help workers to predict and plan repairs and maintenance.

4. Reduces environmental footprint

Mining by nature has a negative environmental impact. While it is not possible to completely eliminate the impact of mining, AI-monitored devices are capable of instantly analyzing and interpreting enormous amounts of sensor data. These systems can help you locate patterns that may be of concern.
AI can provide greater value and reliability to the industry while increasing safety and reducing negative environmental impact. It can optimize dust control measures for haul roads by helping workers to apply the right doses of dust control additives at the right time in the right way.
This will also reduce associated water, additives, energy, and other factors by 50%. This is in addition to preventing road maintenance frequency, avoiding accidents, and loss of productivity.

5. Enhanced decision-making process

In the mining industry every second counts. When there is a breakdown, administrators cannot afford to lose time waiting for an engineer to arrive. Thankfully, AI enables administrators to obtain valuable insight in real-time and automate part of the decision-making process. These insights allow them to respond promptly and appropriately.

Why Do Mining Companies Still Hesitate To Adopt AI?

There is no doubt that AI holds immense promise for the future of the mining industry. However, some mining companies still hesitate in adopting AI. As with the adoption of any technology, if not implemented properly, AI adoption can be difficult, time-consuming, and costlier than anticipated. Here are some AI adoption challenges and solutions:
Resources: Every business is concerned with budget and return on investment (ROI). As legacy technology does not support AI, companies need to invest in compatible infrastructure that is agile, flexible, and scalable. Opting for cloud-based services can negate the huge costs of investing in newer servers and processors.  Plus, it is a good idea to start small and scale up. It is also important to avoid unnecessary AI tools.
Industry culture: Leadership and culture that promotes experimentation and strategies will result in a more dynamic and scalable environment.
Lack of talent: AI technology is complex. Companies must thus look for people with the right mindset to help facilitate changes and capitalize on opportunities.
Governance: Only when leaders understand how AI fits into their business model can they encourage AI adoption.
Read more: Answering The Top Burning Questions On AI Implementation for Businesses!

How Can Fingent Help Resolve These Challenges And Transit To AI Capabilities At Ease?

Fingent has been at the forefront of leveraging the power of AI to empower leaders with the benefits of root-cause analysis and predictive insights. Our AI is built with the core philosophy of congruence between humans and machine capabilities.
Fingent can help deploy user-centric designs to enhance operational and machine reliability. We consider technology as an ally to enhance human intelligence and capabilities. Hence, our AI models can help solve many challenges that the mining industry faces.
Our AI solutions enable businesses to analyze voluminous, real-time data. Additionally, these solutions can also diagnose bottlenecks with the help of real-time monitoring and AI-powered predictive insights.
Fingent’s AI solutions can increase your productivity, reduce industrial waste, and enhance machine reliability. We can also help minimize the ecological impact of the mining industry while ensuring the safety of mineworkers.
We know that in the mining industry, each rock crushed is money saved or lost. We at Fingent understand that the mining industry needs to open up to modern operational practices that promote efficiency.  Our AI solutions are powerful enablers to help your get there. Let’s discuss how we can assist you.

As the world deals with the short and long-term effects of Coronavirus, the manufacturing industry has suffered significant challenges during 2021. This knock-on effect is likely to be felt into 2022 as consumer demand and spending habits have transformed during the pandemic.
The pandemic demonstrated that major events can have a profound impact on manufacturing operations.  Fluctuations between local and national lockdowns have directly impacted the manufacturing industry. Among various other things, it has led to delaying tax bills, postponed mortgage payments.
Knowing what challenges await manufacturing industries will help you and your team come up with the best strategy to achieve success in 2022. So, this article will cover some of the biggest challenges manufacturing industries will face in 2022. We will also look into how these industries can approach the challenges with the help of technologies.

Top challenges prevailing in the manufacturing industry-2022

1. Need to increase sales and revenue

The pandemic made businesses lose several thousands of dollars pushing manufacturing industries to put extra effort into recouping financial losses. Some companies chose to double up on their marketing efforts.
However, the right step would be to create a strategy to start building the business’s pricing power. Building a price power is the surest way to enjoy sustainable earnings.

2. Labor retention

The pandemic era has made it challenging to tackle labor retention issues among the workforce. As the pandemic continues, it is become increasingly hard to find experienced and motivated workers.
To complicate matters, with a fair portion of workers are nearing retirement manufacturing industries are facing a looming shortage of skilled labor. The newer technologies require a workforce with top-tech skills.

3. Customer self-service capabilities

Manufacturers are ever concerned about delivering their products to customers on time. Though the technology makes it possible for customer self-service capabilities, it is not commonly used.
Customers find it frustrating to constantly contact manufacturers for updates on their orders, requests for new proposals, and so on. Customers prefer immediate access to information.
You can address this issue by simply keeping the needed data for customers in a self-service portal. This will allow your customers to retrieve a solution. Plus it can enable the sub-contractor to track and accept tasks assigned to him without bothering anyone.

4. Maximizing work with minimum staff

The social distancing protocol due to the pandemic has forced manufacturing companies to run the factories with lesser staff. This is the time to explore the implementation of more automation technologies.
Read more: Top 10 Technologies That Will Transform Manufacturing!

Most-followed technologies that enable manufacturers to stay on top of the challenges

As Industry 4.0 is still in progress, most manufacturing industries are shifting gears in an effort to automate their manual processes. And the challenges are accelerating this shift now more than ever. Take a look at the top opportunities new technologies bring to the manufacturing industry.

1. Machine Learning and Artificial Intelligence capabilities

The biggest asset of any company is its data. It is vital to use algorithms to use this enormous amount of data effectively. Humans cannot do this task as efficiently, quickly, and accurately as by AI-led technologies. This ensures your manufacturing is more productive and less wasteful.
According to a global survey conducted by McKinsey & Company, 44% of respondents report cost saving from AI adoption.

2. 3D printing

Manufacturing companies can greatly benefit from 3D printing technology as it can enable manufacturers to make faster and cheaper prototypes.
It can double the performance while lowering the cost by half. It is a cost-effective way to troubleshoot or test the products. It also enables manufacturers to produce products that are in high demand.

3. Smart factories with 5G

The fourth industrial revolution is ushering in an era of smart manufacturing that is enabled with connected devices over 5G networking.
These can make decentralized decisions as the 5G mobile network is faster and more powerful. It is capable of handling full integration of all the devices in a smart factory making it a default choice of manufacturers.

4. Internet of Things

Industrial IoT makes it possible to interconnect sensors and electronic devices that collect and exchange data.  It drives AI and performs predictive analytics. IoT is changing the way products are made and delivered.
A study conducted by MPI Group revealed that roughly 63% of manufacturers believe that applying the IoT to products will increase profitability over the next five years.

5. Predictive maintenance

The manufacturing industry depends heavily on predictive maintenance technology. In the past, routine maintenance checks were scheduled to detect unnoticed malfunctions. But that would halt the production and cost money.
Today’s digital technology has enabled machines to send messages to notify workers if or when maintenance is required. These real-time alerts equip the maintenance team to identify and correct mechanical failures without downtime.

6. Shift in the scope of the job 

As technology takes over repetitive tasks, employees will need new skills. These skills would include data analysis, software engineering, programming, customer service. R&D and product development, and so on.

7. Agility and responsiveness

Changing customer demands and market conditions require manufacturers to focus on improving responsiveness and agility. Responsiveness and agility are achieved when the time to create, receive, schedule, and process a customers’ order is reduced.
This will enable manufactures to match production cycles and product demand levels. Matching these two aspects can help manufactures pump their operations with greater agility.
Read more: ERP Systems for Manufacturing: How it Improves Business Process!

Fingent can help revolutionize your manufacturing company

Identifying improvement opportunities can help your manufacturing industry enjoy significant benefits. Fingent can help you improve your business process and facilitate growth toward building an incredibly smart manufacturing plant.
Fingent is an efficient web and mobile app development company with vast experience in crafting remarkable digital success stories for diverse manufacturing companies across continents.
We will help you to stay abreast with what may affect your business and provide you with potential solutions available. To help plan for 2022 contact Fingent!

Building a successful business is a marathon. But determination and a business growth mindset can make it happen. If you are a business owner looking for a consistent approach to growing your business, you must realize that the essence of your company is the ability to establish trust with your customers.

True, building customer trust and loyalty takes time, effort, and persistence. But when you build trust, you are turning the key to rich dividends as your customer evangelists gear up to advocate your business. In turn, it increases brand visibility, attracts more consumers, and increases revenue.

In this article, you will learn the importance of building customer trust and loyalty in the growth of your business. You will also learn how emerging technologies can help boost customer trust in 2022.

Why Building Customer Trust And Loyalty Will Matter The Most Going Ahead?

As the world battles to contain the current pandemic crisis, customer trust and loyalty are being put to the test. However, it is good to remember that this is just one of the many crises we will face in the future. Now is the time to let your customers know how important they are to you.

Customer trust and loyalty are not just important where competition is fierce. It is a brand differentiator that could make or break a business. In a way, customer trust is an “insurance policy” against any future upheavals. It can ensure your survival if you face problems in the future. It will also ensure that your business thrives when others struggle to find a foothold.

Customer trust and loyalty are also important because they are constantly bombarded with various options. And for obvious reasons, this will only increase in the future. The need to build customer trust and loyalty has heightened, thanks to the immediate effect of emerging technologies.

How Can Emerging Technologies Help Boost Customer Trust?

Technologies are continually evolving and will always impact customer trust and loyalty. The speed of this change is faster than ever now. With emerging technologies, companies must prepare by identifying those trends now and capitalizing on them before it is too late.

The influence of technology can be a powerful catalyst to build customer trust and loyalty. Businesses that do not choose to move with emerging technologies will be left behind and may have to face business disruption.

Today, customers are becoming more tech-smart. To boost customer loyalty and trust, businesses must stay up-to-date with emerging technologies. Here is how you can boost customer trust:

1. Technologies can help you keep your lines of communication open, fostering relationships
2. Converse where and when you need
3. Create a high level of personalization to promote brand loyalty
4. Create an experience both online and in real-time

Read more: Customer Retail Software Solution: Everything you need to know!

Technologies That Help Drive Customer Loyalty Through Unique Experiences

There are many opportunities to engage your customers and build their trust and loyalty. But that is only possible if your business is equipped with the right tools to capitalize on it. Consider some:

1. Chatbots

The influence of technology offers companies solutions to meet higher expectations. AI-powered chatbots enable businesses to better communicate with their customers. It helps you to be there with relevant messaging and information whenever the customers choose to reach out.

This has a significant impact on customer trust. It is noted that customers are increasingly willing to buy a product through chatbots.

Additionally, chatbots provide detailed records of conversations with your customers. This provides you with data that can be analyzed to gain insights on customer pain points. This data can also be used to improve your products and services.

2. Voice capabilities

Voice capabilities can be relied on to engage customer loyalty and facilitate actions. These capabilities can serve as a useful tool to the customer as it leverages data to make customers’ task simpler and more seamless.

Voice-enabled technology enables your company to do all these more efficiently.  Besides, it appeals to busy customers as it indulges them in a quick shopping experience. This builds customer trust and loyalty and encourages repeat business.

3. Virtual and Augmented Reality

Virtual and Augmented Reality (AR and VR) technologies are game-changers in the way businesses communicate and interact with their customers. They enable customers to educate themselves and solve their issues better than ever before.

Additionally, these technologies will provide your sales reps better understanding of what the customer is going through. Thus, it increases their empathy and enables them to come up with better solutions for your customers’ issues.

Virtual and Augmented Reality are enabling the visual journey of the customer allowing them to search by looking at an object. This can open to new experiences. The resulting data can be used for innovative engagement in the future.

Read more: 7 Ways Augmented Reality will Transform Experiential Marketing!

4. Customer Relationship Management (CRM)

CRM (Customer Relationship Management) is a tool for tracking and managing a customers’ journey. It makes communication between marketing teams more efficient.

A CRM tool allows retailers to analyze huge amounts of customer information including the feelings that drive customer behavior. This enables your company to establish a deeper connection with your customers. Using this technology will help you craft more highly personalized messaging and new features to your services and products.

5. Virtual showrooms 

Many shoppers still prefer the in-store experience. Virtual reality allows customers to see a 3D rendering of a kitchen or other renovations. It also allows customers to pick and choose the items they would like in their virtual room.

This technology can also be useful in purchasing clothing from the comfort of their homes as it allows them to mix and match.

6. Artificial Intelligence

Artificial Intelligence (AI) can help your business stay a cut above the rest. It is a great tool to build customer loyalty and trust.

AI can provide you with needed information to understand the purchase behavior and interaction patterns of your customers. This information can be leveraged to design products that suit your customers.

Natural Language Processing (NLP), computer vision, and deep learning can be used to analyze a vast database of visuals and text. You can use this information to identify the main themes in colors, patterns, styles, and so on of your products. These findings can be implemented while designing future products.

Gear Up for Exciting Opportunities

Emerging technologies uncover exciting opportunities for businesses and are poised to increase economic growth by building customer loyalty and trust. Are you in on it? Give us a call and let’s get talking.