Business Process Re-engineering: Facing Crisis with Confidence

Why Business Process Re-engineering is a Must-Have for Organizations

COVID-19 has knocked down businesses around the world. On the one hand, it had employees scrambling for cover as soon as the lockdown was announced, while on the other hand the ensuing panic substantially increased consumer demand. This has necessitated a huge shift in the way organizations manage their business. At this critical time, Business Process Re-Engineering (BPR) can assist organizations in maximizing customer value while minimizing the consumption of resources. Let us now discuss how BPR can help your organization handle a crisis like COVID-19.

What is Business Process Re-Engineering?

Business Jargons defines Business Process Re-engineering as the “analysis and redesign of core business processes to achieve substantial improvements in terms of performance, productivity, and quality.”

The crisis of COVID-19 is completely changing the business world and BPR can create drastic improvements and help organizations to free themselves from conventional approaches. BPR focuses on improving organizational operations enterprise-wide. 

Related Reading: How Automation Ensures Businesses Stay Afloat During COVID-19 Crisis

Seven Amazing Benefits of Pre-Planned BPR

BPR is an important method that allows enterprises to revamp existing business processes to improve productivity, quality, and cycle time, especially during a crisis.

1. Outstanding customer satisfaction

 “The customers’ perception is your reality.” – Kate Zabriskie, President, Business Training Works, Inc.

Panic driven buying has changed the customers’ needs. During this time, matching your organization’s services with customer expectations allows your business to build lifetime loyalties with your customers. BPR enables your enterprise to achieve this by re-designing your business process.

BPR strategically plans relevant activities to design, manufacture, and market a product that provides customer value. It analyzes value-creating activities and compares it with your organization’s competitors to find better ways to satisfy your customers.

2. HR management and health monitoring

All enterprises are concerned about the health, safety, and wellbeing of their employees. Post COVID-19, proactive management of employee health will include collecting important information and using it for health management. BPR can help the organization undertake major changes in the attendance recording system including mandatory temperature checks at workplaces. Large organizations will benefit from enhanced HRMS software to include such data, minimizing the risk of disease spread and work suspension.

Related Reading: SAP Payroll Compliance: Extending Support During COVID-19

3. Enhanced security features for remote working

Apart from the IT industry, COVID-19 has introduced the concept of remote working for several other organizations. BPR ensures that this phenomenon receives a review of security policies, network management, acceptable use of software, and connectivity. Without infringing on its privacy policy, an organization will be able to monitor employee productivity.

4. Keep-up with the radical change in supply management

As global trade is under restrictions due to health, geopolitical and economic concerns, supply management will have to undergo a phenomenal change. This would include quality management, supplier collaboration, warehouse and logistics management, spare parts management, and shipment tracking. BPR will help your enterprise find scalable and adaptable solutions as your business experiences rapid changes in demand and complexity.

5. Skilled service operations

COVID-19 has created a reduced dependence on human travel and physical presence bringing in a massive change in service management. Organizations will have to increasingly rely on IoT and AI for remote monitoring operations, fault detection, and auto-correction. With BPR optimization, enterprises will be able to re-design highly complicated and skilled service operations resulting in much higher productivity and less reliance on service experts.

6. Digital signatures

Thus far, digital signatures and validations have been adopted for compliance or security checks. But now, constraints on the handling of printed documents and remote working have necessitated increased use of digital signatures. Optimization of BPR will help bring in process and software alignment across the organization ensuring security while overcoming the hurdles involved.

7. Lower commercial space requirement

The transition to remote working will drastically reduce the need for commercial space. If your organization wants to bring about this change, there would be substantial value generation for your stakeholders. This could result in reduced rental expenses and increased free spaces. BPR optimization in seat utilization could bring higher productivity. The rostering and office locations of the employees could be done in a way that maximizes space utilization. 

Related Reading: Optimize Workforce Management with SAP SuccessFactors and Qualtrics

Use BPR Optimization to Handle Any Future Crisis 

No one knows what the future will bring. But we can learn from the COVID-19 crisis and act smarter and strengthen the global supply chain by benefiting from Business Process Re-engineering. BPR optimization can revamp your organization to leverage the power of AI and other emerging technologies equipping you to maintain business continuity amid uncertainty and disruption. 

BPR will help you reassess your sourcing strategy and rebuild your supplier network. Your organization will be able to find the balance between the level of risk you can accommodate and the amount of operational flexibility you want to achieve. 

Working from home would require a huge emotional and cultural shift. Hence, this is the time for enterprises to revisit your strategies. There is a huge value in optimizing BPR to make the shift now so that you and your employees can look towards the future with a smile on your face. With all these benefits in store, why wait to get started on BPR? Give us a call and let’s discuss how we can get this working for you. 




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    About the Author

    Tony Joseph

    Tony believes in building technology around processes, rather than building processes around technology. He specializes in custom software development, especially in analyzing processes, refining it and then building technology around it.He works with clients on a daily basis to understand and analyze their operational structure, discover (and not invent) key improvement areas and come up with technology solutions to deliver an efficient process.

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