Project Category: Case Study
Migrating 36 Websites to the Headless CMS Sanity.io
Challenges:
Transform with better and modern technology to allow more user engagement on websites.
Industry
Life Sciences
Solutions:
Migration of 36 Websites from Discrete Versions of Drupal to the Headless CMS Sanity.io
Results:
Restructured content management following a CI-CD (Continuous Integration-Continuous Delivery) model to enable better user engagement and website traffic.
Locations:
US
About the Client
MJH Life Sciences™ is the largest privately held medical media company in North America that delivers trusted healthcare news across multiple channels, providing healthcare professionals with the information and resources they need to optimize patient outcomes.
For a dynamic industry that generates volumes of data every second, staying on a legacy technology could block the road to progress. That is why the client required 36 of their websites hosted on various versions of Drupal to be migrated to Headless CMS Sanity.io. They also wanted to reduce the interdependence between the front end and back end as maintenance and enhancements consumed more time and money.
Case Overview
A legacy database prevented the client from staying relevant with the latest technology, posing challenges in delivering an engaging digital content experience. Pushing content to numerous touchpoints was also complex and time-consuming.
Fingent helped the client reconstruct content management within a limited time ensuring the least downtime of existing applications. Enabled migration of 36 websites to Sanity.io Headless CMS while ensuring no data was lost. Better user engagement on the websites helped reduce website bounce rates and improve traffic rates.
CHALLENGES
Roadblocks Faced in the Existing System
Delivering content to numerous touchpoints was time-consuming
Challenges with omnichannel user engagement and experience
Legacy websites built on multiple versions of traditional CMS
Lesser agility and slower customization of systems.
Interdependence between front-end and back-end complicated maintenance
SOLUTION
Fingent’s Approach - Migration of 36 Websites to Headless CMS Sanity.io
MJH Life Sciences™ wanted to migrate 36 of their websites hosted on different versions of Drupal to an advanced headless CMS without losing any crucial data. Fingent developed customized migration PHP scripts for moving content from Drupal’s database to Sanity’s without losing any content. The front end was parallelly developed using React.
Easily export content and control how and where the content should appear
Customize and upgrade digital assets without affecting performance
Align content management well with modern frameworks and practices
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BENEFITS
Making an Impact on Client Success
Fingent helped MJH restructure its content management within a limited time frame, ensuring the least downtime of the existing systems. Following the CI-CD (Continuous Integration-Continuous Delivery) deployment model, the continuous updates were rapidly moved to the production environment.
Ability to customize front-end without relying on the CMS
Increased customer retention rates led to reduced bounce rates
Ad components are built and placed as provided by Google Ad Manager to
Transform data to suit their display logic through consumable APIs
Improved user engagement
Flexible to utilize new technology
Boosted website traffic
Improved revenue
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Custom Online Booking Software For An Outdoor Adventure Superstore
Challenges:
Tedious paper-based management of customer bookings depreciated the client’s service value.
Industry
Entertainment
Solutions:
A Custom-built Online Booking System
Results:
The custom-built online booking application with seamless integration allowed the client to streamline bookings from all locations from a single platform
Locations:
UAE
About the Client
Adventure HQ, an initiative of the Sharaf Group, is a leading outdoor adventure superstore in Dubai, UAE. Along with a wide range of professional gear and other 10,000+ sports products, the client offers adventure activities ranging from camping, biking, kayaking, and more.
The client company is a one-stop solution for all adventure and sports needs. However, as the brand became more popular, the client faced difficulty managing its online customer bookings for sports and adventures, resulting in miscommunications, delayed services, operational inefficiencies, and poor customer service.
Case Overview
The client realized an increased need to leverage modern technology. They wanted to scrap their traditional paper-based methods and implement smarter ways of operation. Bookings from various locations and channels were poorly handled, which led to low service quality and risked brand reputation.
Fingent helped the client custom-build an online booking application that enabled seamless integration of all the booking applications in use. This allowed all bookings to be centrally managed through one system, improving visibility and service planning.
CHALLENGES
Roadblocks Faced in the Existing System
Tedious paper-based workflow
Multiple channels for customer booking
Difficulty in managing customer bookings
Lack of visibility of the services booked
Difficulty in scheduling events and activities
SOLUTION
Fingent’s Approach - A Custom-built Online Booking System
Fingent developed an advanced online booking application to streamline Adventure HQ’s booking process. The application's seamless integration allowed the client to easily manage bookings from all locations through a single app.
Notes and reminders were initiated in the app to allow service efficiency
Availability tracker to instantly recognize available dates for selected services
Admin dashboards to ease booking management
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BENEFITS
Making an Impact on Client Success
Fingent provided the client with a simple-to-use system that eased their customer booking management. The system enabled easy tracking of available dates, streamlined staff scheduling, and effective user profile and role management, which enabled the client to offer quality services with fewer wait times.
Easy user profile and role management
Easy-to-use scheduler
Centralized management and enhanced visibility
Smarter operations and enhanced customer experience
Easy management of bookings
Quality & prompt service
Seamless integration
Centralized management
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Custom-built Appointment Management System For Beauty Salons
Challenges:
An ultimate solution for all merchants, hairdressers, and beauty salons to manage appointments.
Industry
Beauty & Wellness
Solutions:
Appt Pro - A Custom-built Appointment Management System
Results:
The custom-built online booking application with seamless integration allowed the client to streamline bookings from all locations from a single platform
Locations:
US
About the Client
The client wanted an ultimate solution for merchants, hairdressers, and salon businesses to utilize an online tool to manage customer appointments easily. The tool could also be a medium to allow these small-scale beauty and wellness firms to improve growth and customer reach.
The client also envisioned the application to be able to allow users or potential customers to check service availability, schedule and reschedule appointments, share feedback, and more. This would ease the customer’s stress of booking appointments and keep them engaged and satisfied.
Case Overview
The client's objectives were clear! They needed an online tool to easily manage appointments for salons, hairdressers, and other beauty and wellness firms registered with the app. They not only needed a software product that could scale with time but also a medium for small-scale firms to reach a wider audience.
Consistent collaboration with the client enabled Fingent to understand the project's needs better. Fingent aimed to design a simple, easy-to-use application that could be utilized by anyone with minimum tech skills on the client side to manage appointments, clients, and reports easily.
CHALLENGES
Roadblocks Faced in the Existing System
Difficulty in managing appointments
Challenge for customers to reach the right service
Difficulty in identifying available dates
Complexities in reporting
Lack of a proper system to manage customer feedback
SOLUTION
Fingent’s Approach - Appt Pro - A Custom-built Appointment Management System
Fingent developed Appt Pro, a booking app for beauty and wellness service providers. Through simple registration, users can utilize the app to search, filter by categories, view available time slots, and confirm customer bookings. The customer side supports scheduling, rescheduling, and canceling appointments.
Client management through emails and mobile
Feedback mechanism allowing service providers to manage customer reviews
Scheduling calendar appointments and management abilities
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BENEFITS
Making an Impact on Client Success
Appt Pro enables seamless appointment scheduling for beauty and wellness clients, enhancing customer satisfaction and engagement. Salon owners can efficiently manage bookings, view availability, and receive customer feedback, creating a streamlined process that saves time and boosts business growth. The solution supports scalability, allowing small-scale salons to expand their customer reach and improve operational efficiency.
Enhanced customer satisfaction and engagement
Streamlined process and efficient management
Expanded customer reach
A scalable and flexible product solution
Easy appointment booking and management
Synchronized to calendar
Feedback mechanism
Extensive reporting
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Streamlining Event Management With Custom WordPress Solution
Challenges:
Improve back-end processes to manage events and ticketing better.
Industry
Event Management
Solutions:
Website Revamp With Custom WordPress Plugins
Results:
Fingent revamped the client’s website with custom WordPress plugins to streamline backend processes and ticketing, all from a single point.
Locations:
Australia
About the Client
The client Australian Retailers Association (ARA) specializes in conducting workshops and events for retailers across Australia. Their services mainly include training new recruiters in retail and managing events for experienced retailers. They are the oldest, largest, and most diverse national retail body in Australia, representing 120,000 retail shopfronts and online stores.
The client’s functionalities mostly include upskilling employees and updating them with current trends. These events and their ticketing are all managed through their websites, which became a hurdle with the company's increased growth.
Case Overview
Managing multiple events, tracking performance, and ticketing are tedious tasks, especially with separate websites and portals. The client, amidst similar challenges, needed technology support to improve their back-end processes and ease managing events and ticketing from a single point
Fingent helped the client revamp their website with custom WordPress plugins. These latest plugins, adhering to responsive website guidelines, reduced load times and improved render times on the website, improving the client's event management and ticketing processes.
CHALLENGES
Roadblocks Faced in the Existing System
Difficulty in managing multiple events on multiple websites
Complex ticketing process
Outdated websites
Restricted API Integrations
Poor website load time and render time
SOLUTION
Fingent’s Approach - Website Revamp With Custom WordPress Plugins
Fingent built a custom WordPress plugin that enabled the client to manage events from a single point. The plugin also integrates with the Eventbrite API to streamline ticketing and attendee registration. Fingent further revamped the website with a custom responsive WordPress theme that conforms to the latest responsive website guidelines.
WordPress plugins that integrate with the Eventbrite API
Revamped website with custom responsive WordPress theme
Ease of event management and ticketing from a single-point
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BENEFITS
Making an Impact on Client Success
The website revamped with custom WordPress plugins significantly improved the client’s event management and ticketing capabilities, including centralized event management, streamlined ticketing processes, improved website performance, and more.
Reduced load time and render times on the website
Easy event management and ticketing from a single-point
Customized WordPress plugins
Improved scalability and flexibility
Smart ticketing
API Integration
Attendee management
Improved website performance
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A Mobile Integrated Payment Processing Gateway Solution
Challenges:
The client wanted to facilitate a seamless online payment experience for customers
Industry
Financial Services
Solutions:
A Mobile Integrated Payment Processing Gateway Solution
Results:
A mobile payment gateway solution that integrates with any POS application to enable seamless online payment transactions
Locations:
US
About the Client
ChargeItPro is an industry leader in payment processing with over 50 years of experience. They strive to deliver effortless payment processing built on innovation and backed by trustworthy customer care.
The firm struggled to facilitate a seamless online payment experience for customers. The client wanted to develop a payment gateway solution that recorded all transactions and streamlined payment processing.
Case Overview
With evolving customer behavior and patterns, the client wanted to embrace mobile technology to elevate their payment processing solutions. They wanted the solution to do more than just streamline transactions; they wanted to enhance the customer experience with email receipts, signature recording, and more.
Fingent helped ChargeItPro develop a mobile payment gateway solution that can be integrated with any POS application. Its key features include a gateway for credit card processing, signature recording, email receipt, transaction logging, and an array of device configuration tools.
CHALLENGES
Roadblocks Faced in the Existing System
Lack of online payment facility
Inability to match customers' growing expectations
Complex payment processing methods
Complex paper-based billing procedures
Limitations in credit card processing
SOLUTION
Fingent’s Approach - A Mobile Integrated Payment Processing Gateway Solution
ChargeItPro was developed to streamline payment processing. By allowing a gateway for credit card processing integrated with the POS application, Fingent enabled the client to leverage a simple-to-use yet top-notch mobile payment solution.
Device registration and configuration
Email receipt and transaction logging
Gateway for credit card processing
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BENEFITS
Making an Impact on Client Success
ChargeItPro proved to be game-changing for the client. Implementing a mobile-integrated payment processing gateway transformed and eased the client’s operations, whereas enabling enhanced customer experiences.
Flexible integration with the POS system
Improved transaction transparency
Reduced operational complexities
Ability to match growing customer demands in payment solutions
Enhanced customer experience
Efficient transaction processing
Easy signature recording
Seamless integration
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Healthcare Data Analytics Determining Hospital Performances For NHS
Challenges:
Enabling patients to avail quality healthcare services based on hospital performances seamlessly.
Industry
Healthcare
Solutions:
Data Analytics and Data Visualization Solutions
Results:
Quick access to the financial, clinical, and geographical insights of hospitals, highlighting key performance issues and indicators.
Locations:
UK
About the Client
Healthcare data analytics are becoming vital for the industry. Enabling insightful data and performance metrics of hospitals helps to analyze improvement areas better and offer enhanced healthcare services.
Our client wanted to create a series of insightful dashboards that defined hospitals' performance in the UK based on numerous parameters. Partnering with the NHS and utilizing publicly available data, the client wanted to compare healthcare performances and showcase hospitals with good success rates.
Case Overview
Using NHS hospital performance data as input, Fingent designed the application to showcase interactive, visual graphs. These graphs are linked across multiple disciplines giving real-time access to vital information.
The solution drills down to the minute data, giving a detailed analysis of hospital performance across multiple parameters. It analyses this data to deliver financial, clinical, and geographical insights, highlighting key performance issues and indicators.
CHALLENGES
Roadblocks Faced in the Existing System
Inability to gain valid performance metrics
Unable to find performance issues and indicators
Inability to rate hospitals as per performances
Determine the quality of hospitals based on various parameters
Compare hospitals to identify the best-performing ones
SOLUTION
Fingent’s Approach - Data Analytics and Data Visualization Solutions
The application enables intuitive dashboards that offer a quick view of figures and visual graphs linked across multiple disciplines, giving real-time access to vital information. The information can be utilized to determine various hospital performance levels.
Customizable dashboards for individual requirements
Delivers financial, clinical, and geographical information
Highlights key performance issues and indicators
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BENEFITS
Making an Impact on Client Success
The data analytics solution transforms how hospital performance is evaluated, enabling the NHS and stakeholders to make informed decisions. The real-time, intuitive dashboards empower healthcare providers to identify performance gaps, highlight key success indicators and foster continuous improvement in delivering quality healthcare services.
Continuously monitor hospital performance with ease
Enable patients to identify the best treatments and healthcare solutions
Easily identify performance gaps and implement improvement measures
Enabled hospitals to provide quality healthcare services
Identify performance gaps
Improve performance
Intelligent decision-making
Foster continuous improvement
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Share Point Cloud Powered Distributor Portal Streamlining Invoices & Expense Claims Management
Challenges:
Difficulty to manage and streamline invoices generated by a large scale of distributors
Industry
Retail
Solutions:
SharePoint Cloud Powered Web Portal for Distributors
Results:
The custom-built online booking application with seamless integration allowed the client to streamline bookings from all locations from a single platform
Locations:
Middle East
About the Client
The client is a leading pharmaceutical company with active research and development projects in respiratory diseases, pain, oncology, and other areas. With over 50 years of experience in the pharmaceutical field, the client focuses on providing products and services that improve the quality of life for healthcare consumers.
Mundipharma works with several distributors in different markets across various countries. Each distributor submits its monthly invoices and expenses through physical files, which are later managed through Excel sheets based on parameters like country code, product code, and geocodes.
Case Overview
The client's workflow completely depended on physical or paper documents and manual entries. This challenged their process with duplication of efforts, as there was no validation of an existing entry. Lots of time was spent entering and approving a single transaction. Real-time updates from distributors were also restricted.
Owing to its large network of distributors, the client wanted a single solution that could streamline the invoices generated by the distributors. Fingent developed a web portal that allowed distributors to easily submit an online entry of their expenses and attach invoices and other supporting documents to claim their expenses.
CHALLENGES
Roadblocks Faced in the Existing System
Time-consuming manual entries
Duplication of efforts
Lack of real-time notifications to inform the distributors
Lack of instant communication with distributors
Complex workflow. Restricted tracking abilities
SOLUTION
Fingent’s Approach - Share Point Cloud Powered Distributor Portal
Allows distributors to submit an online entry of their expenses and attach invoices and other supporting documents to claim for their expenses. The submitted entries are validated through a four-tier/six-tier approval process based on parameters like country code, product code, and geocodes.
Listings of submitted debit notes
Identifying and recording payment types
Intuitive dashboards to ease tracking of invoices
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BENEFITS
Making an Impact on Client Success
The portal not only allows distributors to claim expenses easily but streamlines the invoice approval process by allowing the country manager, general manager, finance manager, and any other manager based on the GL Codes to easily access, track, manage, and approve the invoices. The application also supports real-time notifications.
Email notifications are sent to distributors on any missing documents
The cover sheet highlights the expenses and the amount to be paid to the distributor
Simple to use application allows distributors to manage the portal without IT help
Easy document submission and faster approval process
Smart approval process
Real-time notifications
Easy collaboration
Elimination of tedious manual task
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Empowering Businesses With A Social Selling Platform
Challenges:
Enable retail and e-commerce brands to leverage digital tools to enhance their online presence and improve leads
Industry
Retail
Solutions:
A State-of-the-art Social Selling Platform
Results:
Retailers can easily access a network of digital marketplaces and websites while enabling a complete sales management suite to drive and monitor performance.
Locations:
USA & France
About the Client
As consumers increasingly become digitally enabled, businesses find it more challenging to reach their target audience. Although acquiring a strong digital presence is becoming inevitable, retailers and e-commerce businesses need help finding the right space to leverage digital tools that enhance their online customer experiences.
Our client wanted to build a platform to help retailers translate their operations from brick-and-mortar to online while seamlessly transitioning and enabling them to harness the power of a digital presence.
Case Overview
Fingent helped the client develop a web and mobile app, MyReplika, that provides retailers instant access to a network of digital marketplaces, websites, and more. It also provides retailers a complete sales management suite to drive and monitor performance.
Replika combines products, content, and online marketing channels into a single platform. The app empowers sales teams with digital tools that improve their collaborations, engagement, and bond with customers online.
CHALLENGES
Roadblocks Faced in the Existing System
Build an online presence and brand value
Lack of a medium to directly interact with brand websites
Inability to track purchases to the respective Social Sellers to enable commissions
Time-to-market is often lengthy and frustrating
Lack of a mobile solution to enhance engagement
SOLUTION
Fingent’s Approach - A State-of-the-art Social Selling Platform
Fingent helped the client build a web and mobile application, My Replika that follows a customer’s digital journey and touchpoints. The solution provides operational support to three types of users: Replika Admin, Brand Admin, and Salesperson (SA).
Replika Admin has complete control of the app and the registered brands
Brand Admin manages the brand segment and all the stores under it
Salespersons are assigned a store and can manage the salesperson section
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BENEFITS
Making an Impact on Client Success
The app empowers any brand or retailer looking to capitalize on the online shopping space. It allows creative sales personnel to reach their contact base and promote or recommend products. Replika also encourages customers to take on the role of product influencers to promote, recommend, and generate sales across their contacts.
Track performance across brands, stores, salespersons, total sales
View the sales report of each brand and store
Report on purchase history
Content suite to create engaging social media posts, and newsletters
Enhanced brand engagement
Easy social sharing
Improved sales
Better control & sales management
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SAP Enterprise Mobility for Simplified Approval Management & Sales Order Management
Challenges:
Enabling organizations using SAP ERP to simplify and streamline sales order and approval management through a custom-built mobile app
Industry
Software
Solutions:
Honey Bee Mobile Apps to Simplify Approval Management and Sales Order Management
Results:
Improved efficiency, real-time data, timely approvals, easy sales order management, and improved visibility.
Locations:
India
About the Client
Modern businesses need efficiency in each department. Data visibility, real-time updates, and mobility are essential to boosting performance. Our client also wanted to improve their workflow and increase their decision-making capabilities.
The client is a global organization that leverages SAP to manage its business operations. With a focus on maintaining operational excellence, the client sought to streamline approval management and sales order processing to ensure efficiency and speed in decision-making.
Case Overview
The client faced challenges managing their approval workflows and sales orders effectively due to a lack of mobility and accessibility. There was no medium to access data or ensure faster approvals instantly. Sales management also needed more visibility.
To address these issues, Fingent utilized the latest in Android and iOS to develop the Honey Bee Mobile Apps suite, comprising two innovative apps designed for Simplified Approval Management (SAM) and Sales Order Management (SOM).
CHALLENGES
Roadblocks Faced in the Existing System
Delayed approvals
Fragmented processes
Lack of mobility
Excessive manual labor
Suboptimal user experience
SOLUTION
Fingent’s Approach - Honey Bee Mobile Apps to Simplify Approval Management and Sales Order Management
Fingent helped develop Honey Bee Apps, a collection of two mobile apps. The application enables organizations running on SAP to view and manage their sales orders easily. The two parts of the apps ensure Simplified Approval Management (SAM) and Sales Order Management (SOM).
Provides seamless access to critical information for quick decision-making
Facilitates real-time access to sales orders and their subitems
Enhances efficiency in managing and tracking sales workflows
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BENEFITS
Making an Impact on Client Success
The Simplified Approval Management (SAM) app is intended for Financial managers. The finance department can use the app to approve or reject journal entries on the go. The Sales Order Management (SOM) App is intended to help the sales department quickly access sales orders and subitems in real time.
Enables approval or rejection of journal entries on the go
Approvals and sales order reviews occur in real time
Streamlined workflows eliminate operational bottlenecks
Reduced manual efforts resulting in reduced operational cost
Faster Decision-Making
Reduced Operational Delays
Accelerated Business Processes
Cost Savings
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Feature-rich POS System for Merchants and Vendors
Challenges:
Allow merchants an easy and fast way to charge customers for their products and services through a POS system.
Industry
Financial Services
Solutions:
Workful - A Point Of Sales System
Results:
Ease payment methods, track sales trends, enable intuitive dashboards, track employee timesheets, capture signatures, and more.
Locations:
US
About the Client
TaxSlayer is an income tax preparation business founded in 1965 by Aubrey Rhodes Sr. Over the years, It has evolved into a tax preparation and filing software development company. Its core business functions focus on simplifying finance management with its suite of products.
TaxSlayer’s suite of products promotes easy E-Filing, along with audit assistance and priority support. It also forms a repository of all major schedules. The client wanted to further their reach and build a solution that met the POS needs of various business industries.
Case Overview
TaxSlayer wanted to modernize its existing systems to further its reach and build a solution that met the POS needs of various business Industries. Understanding the client's needs required a thorough understanding of the Financial industry challenges and market changes.
Fingent’s expertise and years of experience in the domain helped develop a Point-of-Sale System that met the needs of Merchants from various business industries. It promoted faster ways to charge customers for the Products and services they rendered.
CHALLENGES
Roadblocks Faced in the Existing System
Challenges of merchants to enable easy customer payment systems
Difficulty in tracking payments and transactions
Difficulty in managing employees and customers
Inability to track sales trends
Maintaining visibility and keeping track of data was tedious
SOLUTION
Fingent’s Approach - Workful - A Point Of Sales System
The application comprises a web and tablet application that empowers merchants with features to manage transactions, customers, and sales. It allows merchants to maintain operational visibility, better track employees and customers, and have a better POS system.
Intuitive Sales Dashboard to help track sales trends, total sales, payment methods
Easy management of products and services, including price and tax customizations
Employee timesheet tracking and integration with Tax Slayers HR application
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BENEFITS
Making an Impact on Client Success
Fingent provided the client with a simple-to-use system that eased their customer booking management. The system enabled easy tracking of available dates, streamlined staff scheduling, and effective user profile and role management, which enabled the client to offer quality services with fewer wait times.
Manages transactions, discounts, payment methods
Eases integrations with Card Readers and Payment Gateways
Prints receipts and sends receipts to customers via email
Enables to capture signatures
Tracking of transactions eased
Intuitive dashboards
Improved data utilization
Smart decision-making
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