Nearly 2.6 billion people across the world today have access to a high-powered smartphone, at all times, and seven out of every ten people will have access to a smartphone by 2020. Android phones constitute a bulk of such devices. Businesses are slowly but steadily discovering the merits of rolling out an outstanding Android app to improve branding and customer engagement. A well-designed app allows the brand to communicate the brand message effectively, and develop a sustainable relationship with the customer.

Here are the ways in which a standout business app allows an enterprise in branding and customer engagement.

Delivers a Streamlined Experience

Enterprises need to be able to assess and refine the usability of the app and identify pain-points such as why high volumes of app downloads are not converting into customer registrations or conversions. They need to quantify the impact of the app experience on the customer’s overall brand perception. 

Making things simple and easy for the customer is a sure-shot way to raise the value of the brand in the eyes of the customer. Brands need to identify pain points in customer interactions and work to mitigate it in all earnest. Rolling out an app invariably helps the enterprise streamline their engagement with the customer.

The best apps are highly focused, based on delivering a specific or much sought-after functionality for the user. For instance, the app could make it easy for customers to interact with the brand, offering an easy way to search the FAQ, do self-service, get in touch with customer support, and more. Such an app plays into today’s overriding sentiment of instant gratification.

An app could also be used as a single point access to the social media pages and other digital assets of the brand.

The best app encourages active feedback and co-opts such feedback in newer versions of the app, with a central focus on improving customer experience and delivering more value to users. An app not updated frequently creates potential compatibility issues when the mobile operating systems are revised, and moreover, users are reluctant to risk downloading or using something seemingly abandoned.

How Business App Offers Proactive Communications

Unlike a website which the user has access every time by typing in the URL, an app once downloaded remains in the user’s phone, and may be accessed conveniently, even when offline. 

When a customer installs an app, the business may send notifications directly to the app, bypassing the often-ignored email inboxes. Such push notifications gain high visibility and also allow the brand to reach out to the customer on a 24×7 basis.

Push notifications are invaluable in grabbing customer’s attention, even when users do not actually use the app. Push notifications boost app engagement by a whopping 88%, with Android users way more receptacle to such notification compared to iOS users. The best push notifications, with the highest click-thru rate, are personalized and contextual, such as being based on the product last viewed by the user, including the user’s name, and co-opting other nuances. 

Today’s consumers want information within seconds, and service in double quick time. Very few take the pains of seeking out the brands’ website or social media page. If the customer can be persuaded to download an app as a one-time effort, the brand can easily push the required information and engage with the customer proactively. Customers can get the required information or make the purchase equally easily, creating a win-win situation.

Delivers Deep Customization

The most successful customer-facing apps personalize the user experience. The business co-opts emerging technologies like near field communication (NFC), artificial intelligence (AI) and machine learning to understand the user’s choices and preferences.

Smart marketers leverage the apps location tracking capabilities, beacon and geofencing technology to send location-specific, contextual, and timely data-driven content to customers. A case in point is leveraging beacons to push location-based offers and promotions, promote loyalty programs, and facilitate mobile-based proximity payments.

The Pew Research Center estimates nine out of ten smartphone users in the USA enable location services on their mobile phones.

Complements Brick and Mortar Buying

Many retail businesses now offer apps to can enhance customers’ in­-store experiences. The app could, for instance, allow the user to scan the barcode of the product, to check availability, different variants, price, product reviews, and other information. Some businesses also offer the possibility of adding the item to the cart and even ordering the item online, sparing the hassles of queuing up at the till or even carting the item home by oneself.

Customer facing apps go a long way in delivering a consistent and seamless omnichannel experience for the user and integrate the physical and digital world.

Businesses could take a cue from 2016 Coachella music and arts festival, where fans who downloaded the app received out location-based notifications about artists and vendors to attendees, and offered beacon-enabled mobile payments to attendees, sparing the need for a physical wallet.

Another success story worth benchmarking is Domino’s Pizza’s new mobile app which allowed customers in the UK to order delivery or in-store pickup. The app has been downloaded more than 10 million times and resulted in a 24.4% increase in e-commerce sales.

Brands, however, cannot afford to rest on their laurels of having successfully coaxed customers to install their apps. The app itself needs to be updated regularly, co-opting new content and features. App developers also need to remember users are doing the brand a favor by installing the app on their smartphone. The brand should not misuse the generosity by taking up too much space causing the system to hang, or offering vulnerabilities which allow potential hackers access to the smartphone. It takes the services of a sound a competent developer to create sound and robust apps which offers real value to users.

Every year, Clutch, the popular B2B ratings and research firm publish a report on the leading players in the software segment. Constantly updated, these listings review companies excelling in software development and curate them accordingly on how they rank within Clutch’s assessment criteria. This time, Clutch has come up with a new report listing the top custom software development companies currently serving the market.

From about 5997 firms, Clutch based their evaluation on client reviews, market presence, experience and the ability to deliver. Among the multitude of firms reviewed, Fingent Corporation ranks among the top custom software development companies. In the Clutch Leaders Matrix, Fingent manages to keep the right balance and stays on top with an overall score of 39.3.

Market presence, clients and experience each scored remarkably well with 9.5 and 9.75 points. Fingent’s 50 percent service focus in custom software development reflects its proficiency in conceiving tailored solutions to businesses of all kinds. Itransition, its main competitor stays side by side scoring 39.4 in the ability to deliver, 9.4 in market presence and 10 for clients and experience.

Why Clutch Listed Fingent as a Top Custom Software Development Company

Striking the right balance in terms of service focus, client reviews and experience is the key. Fingent manages to ticks all boxes with its proficient custom software solutions that cover each of these critical aspects. Clutch base their assessment by keeping these factors in the spotlight, which is the sole reason why Fingent came on top.

Clutch undertakes a different approach to identify leading software companies. Several credible factors go through stringent evaluation such as valid feedback from current and previous clients, ability to deliver high-quality solutions to clients consistently, solid market presence, services offered and many others. Moreover, the ratings also focus on the company’s passion in work, intent on client satisfaction and commitment for delivering quality and innovative results consistently.

Fingent puts more emphasis on driving value to their customers and strives constantly to achieve this in the plethora of solutions they offer. Deep expertise in software combined with a varied client base across multiple industries enables it to come up with new ways to blend in industry standard practices and innovative approaches together. Apart from that, the company believes in building good levels of trustworthiness with their clients and work towards fulfilling it in everything they do.

For instance, a majority of clients states that working with Fingent allowed them to reduce their quality control costs largely, that at times amounted to about 70 percent.

Technical Competency

Solid technical proficiency stands as the fundamental ground in which most software development companies operate. Fingent’s team of skilled professionals dispersed globally have strong background and experience in the cutting-edge technologies of today to resolve every challenge they face. With its diverse talent pool, Fingent’s services extend to further include the entire web and mobile development segment such as enterprise software development, web application development, mobile application development, SaaS development, etc.

Seamless Collaboration

Collaboration could work across different levels and each of these influences the results considerably. Companies building software solutions need effective collaboration with their clients on a consistent basis to guide the development process across individual levels so that the finished product resembles exactly what they envisioned. Besides, these collaboration exists among the development team, administration departments, designers and those in the top of the organizational hierarchy.

Fingent’s qualified development teams push the software development process a step forward by integrating effective collaboration across all levels. These facilitate improved collaboration with the clients so as to adhere close to their requirements, spice up communication among the stakeholders and brings the development teams to adopt proven methodologies for ensuring successful delivery of the project within the stipulated deadlines.

Cost Effective

The costs of building a software are proportional to the amount of functionality offered in it. Some development companies build software by trimming down the functionality and features, which adversely affects its quality and usability. Fingent’s approach is unique, as it applies modern design principles without sacrificing on any key functionality to deliver highly dependable and efficient software within affordable pricing.

Leveraging state of the art cloud, mobile and web technologies enable Fingent to come up with tailored solutions at reduced costs. There is better streamlining of the software development across its entire lifecycle with the adoption of lean principles as well as simplification of business processes utilized by the clients.

Summing up, the deep expertise and leveraging of latest technologies bring about more accuracy in quotes, which include all aspects of development from scratch to the finished product. Adhering to proprietary technology and custom practices enable Fingent to bring out solutions quickly and on budget. $25 to $49 per hour is the average development cost for standard projects at Fingent.

Strong Establishment

A firm establishing background nurtures a work environment that prompts growth across its entire development workforce. Fingent since its beginnings in 2003 has quickly expanded and in the years that followed evolved into a reputable company build on the foundation of trust, value, and efficiency. Deviating from conventional methodologies and practices, Fingent’s uniqueness lies in its approach of following up its projects even after deployment in the form of continued support.

Based in New York, USA, Fingent grew in scope and client base that resulted in widening its operations on a global footprint. There are branches in Boston and UAE as well as two research and development centers in India to scale up infrastructural and talent base for serving the growing client base. Fingent’s impressive clientele counts among the industry’s leading names that range from Fortune 500 companies to budding startups.

Multinational conglomerates like Sony, Johnson &  Johnson, NEC, PWC etc. are some of the partnering clients that leverage Fingent’s expertise in carving out robust software solutions to resolve their individual challenges. This growing client base stretches across 14 countries and 4 continents. Moreover, the company maintains an active 300+ full-time employees, classified into separate teams for improved collaboration and swift delivery of solutions.

Fingent’s tailored solutions seamlessly integrate with the requirements of enterprises to help them optimize their processes and operations from its core. Get in touch with our solutions consultants right away to bring the advantage of robust cost-effective software solutions into your business for redefining it all together.

DevOps is a markedly different way of doing things compared to traditional software development, with an overriding focus on high velocity. Enterprises adopting the DevOps approach use tools, techniques and practices in a way to deliver services and applications at a fast pace, without compromising quality.

While DevOps is the flavor of the season owing to its obvious advantages, very few enterprises are actually able to execute it right. For the majority of the enterprises, their efforts fall short of expectations. A recent Ponemon Institute survey reveals 74% of surveyed enterprises believing that Hybrid Cloud and DevOps enablement capabilities as essential, or important for their enterprises, but only one in every three enterprises believing they actually have the ability to execute it. Likewise, a whopping 80% of enterprises believe microservices and container enablement to be essential, very important, or important for their enterprise, but only one in four of them believing they have the capability for it.

Here are the key reasons why enterprises struggle with DevOps and hybrid cloud.

The Trappings of Culture

Legacy systems and entrenched work culture pose a big challenge to the successful implementation of DevOps.

Quali’s 2016 annual survey on DevOps and cloud computing ranks company culture as the biggest barrier to DevOps. For DevOps to succeed, enterprises need to inculcate a collaborative culture where stakeholders have shared goals, and are willing to take the initiative. This includes identifying employees ready to be DevOps champions in the organization and entrusting ownership of DevOps initiatives to them. There is a need to sell the initiative to the rank and file employees, convincing them of what is in it for them, and buying their support. The buy-in should be backed up by robust training programmes on the new methods and initiatives adopted.

The Menace of Shadow IT

Shadow IT is a major reason why cloud implementations, and by extension, DevOps end up more costly and less effective than expected.

Many employees, owing to practical exigencies, deploy ad-hoc tools and create silos, incompatible with the rest of the enterprise systems. Such end users bypass the enterprise level IT and cloud management technologies, and communicate directly AWS, Microsoft Azure or other clouds, using native APIs or their own public cloud accounts. The net result is a patchwork mess.

With shadow IT in vogue, the enterprise cloud becomes complex and opaque, and almost impossible to manage. Several CSOs find themselves unable to implement the required security protocols and watch helplessly as things go out of control. They are unable to identify the location of their machines or worse, even their data. They have little or no control over the network layer and even the application layer. Such lack of visibility and control expose the enterprise to cyber-attacks and other shocks.

In an ideal cyber-world, enterprises have a single integrated user interface through which they can view and control the entire environment. The Ponemon Institute survey reveals 68% of respondents lacking such capability.

The Problem of Legacy System

Quali’s survey on the major impediments to DevOps lists testing automation, legacy systems, complexity, and budget constraints in the pecking order of the major impediments to DevOps, after culture. For a majority of the enterprises, success depends not just on delivering on new innovations but also the extent to which they can modernize or upgrade their incumbent software and systems.

About 44% of enterprises find their traditional IT environments too complex for the cloud. Installing new hardware or software to coexist with older systems is always difficult.  However, the hybrid cloud model, where some applications reside within the traditional data center and other applications are hosted on public cloud platforms such as Amazon Web Services or Microsoft Azure, offer a viable solution. Such a hybrid-cloud based model co-opts legacy infrastructure and applications in the DevOps plans. 

Hybrid IT usually develops organically, without the involvement of IT or security, as shadow IT sets in.  It requires management with an iron first to end turf wars and demolish silos.

Enterprises which succeed in DevOps display a high level of hybrid cloud maturity. They use an integrated cloud management platform (CMP) for provisioning, capacity rightsizing, automation, cloud governance, workflow orchestration, self-service, single-pane-of-glass visibility, and cost management. Newer CMP 2.0 platforms go a step ahead and reduce the friction and complexity associated with microservices, containers, cloud-native applications, and DevOps.

Challenges of Integration – Hybrid Cloud and DevOps

Developers deploy different tools for their DevOps efforts. The most popular tools in use include Jenkins, Docker, Puppet, and Chef. the favorite tool of the developer may however not be the best to integrate various systems and applications running within the enterprise. The net result is a fragmented toolset adoption, which leads to loss of control, and also adds to the costs.

Lack of central governance and automation are key stumbling blocks towards the smooth implementation of DevOps.

A sound DevOps plan requires:

• A clear and solid architecture based on on-premises, cloud, and containers, early on in the process.
• An action plan co-opting milestones and well-defined deliverables
• Standardized and automated cloud sandboxes and other tools.
• Due attention to test automation

Cost-Benefit Analysis

While DevOps and the cloud offer many benefits, implementation comes at a price. Many DevOps initiatives can be pricey, and failing to factor in the price upfront can lead to the project stalling midway, and a half-baked implementation, which may make things worse than before.

While many open source solutions abound, does not mean free. The enterprise still has to pay development and often support costs as well. Most enterprises also underestimate the cost to integrate the existing enterprise ecosystem and resolving the ensuring operational complexity.

The average DevOps and microservices enablement costs of an enterprise is $34 million per year, which works out to about 23% of the average per-capita annual enterprise cloud management budget.

Related to the budget is top management support. Getting top management buy-in upfront is an important prerequisite for DevOps success. Top management listens to numbers, and as such, the benefits need to be quantified, in terms of dollar spend. Done right, DevOps offer innumerable benefit to the enterprise, but done wrong, the investment and the effort go down the drain!

• ReachOut Suite corresponds to convenient and affordable field service management software that refine and streamline the entire service cycle.
• Trusted by service businesses of all kinds from pest control to HVAC for its innovative digital field service management capabilities.
• ReachOut is ranked number one by project-management.com on their recent review of the top five field service management software.

ReachOut Suite, a field service management software has been listed number one among the top field service management software (FSM) by project-management.com, a leading web resource of project management.

The review team at project-management.com arrived at their conclusion after going through a plethora of FSM software that leads in their respective domains. ReachOut Suite has stood apart from other FSM software in the market with its unique array of features. What makes it different from the rest is the adoption of a SaaS model combined with the latest cloud and mobile technologies.

Embedded inside ReachOut are features that automates critical tasks in field service management such as schedule management, inspection, ticketing etc. Streamlining of processes on a whole new level take place giving service businesses a novel approach to deal with their daily chore of scheduled works. The review team especially noted this crucial aspect of the software, which remains a key reason why ReachOut Suite was mentioned on the top of the list.

Besides, the customer ticketing system, inspection and audit management were the other notable features that gave ReachOut an edge over others. Actually, the project-management.com team based their assessment not only on the features but in regards to the functionality for different aspects of FSM. This was kept in priority and all the listed software went through a meticulous evaluation of this very aspect of functionality.

ReachOut managed to tick all the boxes regarding employee productivity improvement, customer satisfaction, communication and better utilization of resources. The 24/7 customer support provided along with can quickly tackle any queries, support, and grievances of the customers. Project-management.com especially lauded the functional capabilities of ReachOut in extending to the diverse areas of field service management alongside its rich customization features and the ability for white labeling.

Comparison with other Field Service Management Software

ReachOut Suite underwent an extensive review alongside four other leading FSM software currently popular. Scheduling and management software that was reviewed in the list include:

• Jobber
• ServiceTitan
• HouseCall Pro
• Service Fusion

These software were evaluated based on their features, functionality, compatibility, and user-friendliness. Each of them excelled in specific areas such as the two modules of ServiceTitan for office and the field. HouseCall Pro integrates a convenient mobile application and web backend whereas Jobber equals when it comes to work order management.

They are ranked in terms of their performance and how much productive that they actually prove to be among service businesses of all kind. ReachOut was highlighted in the review also for the affordability of the platform. And comparing to the other FSM software listed, ReachOut edges it out when it comes to the actual pricing.

ReachOut Suite has stayed true to its affordable promise by offering a pricing model. By signing up, businesses can get their first three users forever free with accessibility across all its features. Adding users and upgrading the packages are as simple as ever when scaling up is necessary.

A lawyer juggles many cases and a plethora of information. Much of the information has to be sorted for relevancy, and processed on a real-time as and when it becomes relevant. The consequences of a crucial document or evidence not filed in a timely manner can mean the difference between victory and defeat. In such a state of affairs, a case management software is indispensable for any serious lawyer.

However, not all case management software is equal. A poorly designed software may, in fact, do more harm than good by making work tedious and blocking the easy access to documents.

Here are some key considerations when deploying case management software.

•    Go Cloud

On-premises is passé. Security and confidentiality, two critical reasons why many enterprises still preferred on-premises suites until not too long ago are now effectively addressed by the cloud. The cloud is not equally, if not more secure than any connected on-premises solution. In addition, the cloud delivers several unbeatable advantages such as easy scalability of resources, anytime and anywhere availability, and more. For small firms, the cloud is also much more affordable. Not only do they save the costs of deploying on-premises servers and related infrastructure, they are spared of the hassles of maintaining their suite and can focus on their core cases more intensely.

Law firms can simply pay the subscription, login, and start using a cloud-based case management suite. They can do away with the time delays of deploying the on-premises infrastructure, the hassles of identifying and hiring an IT consultant, be spared of the worries of updates and security patches for the software and do away with all related hassles. What’s more, they can access the suite easily even when on the move, when commuting, when at the court, or even when at collecting or investigating evidence in the field.

•    Look into the Feature List

All practice management software offers certain basic features such as contact management, matter management, task management, document management, calendar, time and billing module, and more. However, the devil lies in the details. Consider the document management module. While one suite may feature an integrated document management system, another suite may simply offer a connector to Dropbox or some other external system.

In addition to such basic features, there are invariably a host of additional features, which may be optional add-ons. Some examples include email management modules, accounting module and more. Many lawyers would especially want a billing module integrated, allowing them to bill their clients in a timely and accurate way, improving both revenue and cash flow.

There is no gold standard in regards to what constitutes the best list of options. What is best depends on the specific needs of the law firm, at any point in time. For instance, questions such as whether the suite integrates seamlessly with the existing email or calendar system do it offer sync with the existing accounting suite, or should the system have an integrated accounting module, all become critical factors when deciding on a practice management suite. Make sure the suite not only has all the required features but also implements it the way it is required.

•  Consider Integrations

No case management software can cover everything a lawyer needs to do, and if it does, it would anyway become bloated and unwieldy. A lawyer, during the course of his work, invariably relies on a multitude of software such as Microsoft Word, Microsoft Outlook, Gmail, third-party document management systems , financial management systems, and even systems in use at various courts. The best case management suite facilitates seamless integration with such suites, or at the very least seamless copy-paste of data from such diverse sources.

•    Consider Usability

Many lawyers make the mistake of ignoring usability and remain blind to the feature list on offer. Usability is just as important as the feature list. A good UX, accessibility through intuitive mobile apps, a lean design which speeds up thing, ability to enter data offline, and more are critical requirements for a smart suite to complement the highly competitive and dynamic nature of today’s work environment.

The best case management suite is self-evident and easy to use by a lay user without having to go through training or even a steep learning curve. It allows the user to access the required information in the way the user prefers. IT would also automate whatever is required, including auto-population of fields, making the life of the lawyer considerably easier.

•    Do Not Ignore Backend Design

While feature list and UX are important considerations, it should never be the only consideration when selecting a practice management suite.  Consider the design and architecture of the suite, and ask pressing questions such as the security layers available, whether the suite complies with the ethical stipulations governing advocates and as stipulated by the State Ethics panel, whether the suite gives unrestricted access to the uploaded data, how the data is backed up, how and where the data is stored, and more. 

A case in point is all Ethics Panel require lawyers to keep client data and information confidential. This raises an onus on the lawyer to make sure the selected solution is capable of upholding confidentiality and withstanding breaches. As such, the reputation of the provider, in terms of their ability to keep sensitive data confidential and protect the suite from breaches should always be a key consideration. 

Lawyers can organize themselves better by adopting a practice management suite. The suite helps them reduce time spent on administrative activities, allowing them to bill more hours and generate more revenue. It also helps them do their tasks in a timely and more accurate way, improving client satisfaction while reducing overheads at the same time. However, such benefits realize only with a sound practice management suite, delivered by a competent company who are not just technically competent but have an established reputation of having successfully implemented projects for clients.

Experts from Fingent offer insights on various topics ranging from enterprise app development, the compatibility of Odoo for businesses and tips to scaling down enterprise app development cost. We also focus on the significance of the academic research in driving innovation. Let’s dig in!

Enterprise App Design: Does iOS Fare with Android in terms of Security? | ReadWrite

With Apple constituting a major share of the world smartphone market, iOS tend to be the most preferred platform in enterprise app development. But there are stronger competitors in the current market competing directly with iOS. Google-owned Android have fared remarkably well in the mobile market largely due to its swift integration with Google’s extensive services, flexibility, and support.
So, will iOS fare with android in terms of security?

How Academic Research is Driving Innovation and Growth | Emerald Insights

The acceptance of academic research among enterprises has been low, not because of its lack of value, but due to underutilization.  Propelling innovation within an enterprise rests chiefly on relying on information derived from external sources. In this case, academic research from universities seems a valuable cache of information that enterprises can depend on for using in all their crucial processes and operations.

How Compatible is Odoo for Your Business | This Host Rocking

Having an ERP system integrated into your workplace can guarantee efficiency and productivity. So, what can you gain from integrating one into your business? An ERP solution can lift the burden of operations by shifting to a software-based model. It allows you to streamline, organize and integrate your core business processes.

Tips to Scale down on Enterprise App Development Costs| DZone

Enterprise apps are extremely popular now. However, developing apps can turn out to be a costly endeavor. Here are some tips to keep costs in check, while still developing high-quality apps. Developing large scale enterprise apps can be incredibly expensive, so take a look at how you can cut costs with these tips.

What you didn’t know about creating iPhone apps | BEST IN AU

Developing apps for iOS is something you can learn from a certified developer training program or by using tutorials on the web. But mere technical knowledge is inadequate if you fail to comply with the regulations of the App Store. Knowing about these can ensure that your app never gets rejected from the App Store citing compliance issues. Besides, it can provide a certain amount of guarantee about your app’s success and popularity. Here are some crucial things they never say but you should understand when making apps for iPhones.

The rapid diffusion of digital accessibility among all generation of consumers has led to an increased prominence for customer-focused strategy in many businesses. There are several cases of companies on the brink of bankruptcy or acquired by larger corporations even after producing superior quality products. This is because they were unable to cope with the advanced marketing and sales activities of their competitors. Companies such as Toys “R” Us, Abercrombie & Fitch, H.H. Gregg, Aerosoles, Compaq, BCBG, etc. could not get along with the increasing competitive pressures, changing customer behaviors, emerging technologies, and global sourcing.

Thus relying on an optimal Customer Relationship Management software has indeed become the need of the hour for both established businesses and startups alike. It enables them to fully utilize the digital capabilities in having flexible business models, innovative customer interaction, and identifying new sales channels. Moreover, with the increasing relevance of data and user privacy, organizations should remain versatile to change their customer engagements and marketing strategies.

In this context, this blog discusses, compares and guides business analysts in choosing from two different CRM software – SAP CRM and Odoo CRM system. These CRM systems were chosen, keeping in mind the versatile Enterprise Relationship Management (ERP) capabilities they offer for organizations planning to upgrade their business lines. These include Human Capital Management, Financial, Supply Chain Management, Supplier Relationship Management, Warehouse Management, Logistics,  etc.

Moreover, this comparison could provide a general methodological framework to compare any other ERP systems to satisfy various requirements. The parameters of evaluating the software are selected based on the key inputs obtained from numerous consultations that we undertook across various industry satisfying business, stakeholder, solution, and transition requirements. These are:

1. Functionality and Customizability – The major demands of new generation sales and marketing along with established practices should be supported by the CRM system. As organizations would not like to change their current proven business practices, the system should be versatile enough to have varying levels of customization.
2. Usability and Mobility – When it comes to luring and engagement of customers, you need a CRM software that is easy to use and comes with a high degree of mobility. Customer details and their buying parameters at a crucial time could increase the chances of winning an opportunity.
3. Time of Implementation – Unlike an ERP, you need to have an urgency in implementing a CRM system, as who knows, you may be missing out a high potential customer that could have changed the future of your company. In addition, the ease of migrating the legacy data to the new system should also be considered.
4. Analytics and Business Intelligence – There is a great level of importance for the analytics and reports that provide an insight into the unknown buying patterns and other opportunities. Moreover, the massive data produced by the customers and other entities in social media and other digital platforms should be analyzed and monitored to keep up with the brand name and credibility of the organization.
5. Cost and ROI – The investment costs involved in rolling out a CRM system includes the cost of software licenses, implementation, customization, hosting the server, subscription, maintenance cost, and so on. The returns involve tangible and intangible benefits such as an increase in revenue, customer base, brand value, customer satisfaction etc.
6. Upgrades and Support – Software upgrades are significant for CRM systems due to the increasing novelty of customer engagements and evolving privacy regulations. Marketing requirements keep changing frequently. As a result, support and upgrading of the software become crucial to keeping up with the market demands. This support could be obtained directly from the vendor, implementation partner or local specialists.
7. Scalability – Scalability in business applications ensures smooth functioning in an organization as their business expands. Moreover, the company would be able to invest in applications according to their use without any worry over future expansion.
8. Integration with other Modules – It is a daunting task to integrate business software and enable them to talk with each other. There could be restrictions in integration, which creates a superior CRM system unusable in an organization.

SAP Versus Odoo CRM

• Functionality and Customizability

While looking at the functionality of any CRM system, we need to perform a detailed analysis on the customization part that determines whether it is functional enough for actual usage. Through a quick analysis, we could infer that the functionality in SAP CRM systems seems to be lucrative with the addition of a Hybris suite of applications. These functionalities will cover the sales, marketing, and services related functionality in detail.  

Moreover, it can also cover the business process across various industries such as retail, real estate, etc. Odoo, on the other hand, leads in terms of functionality with its modular structure. Users particularly SMEs could simply deploy new modules based on their needs to expand its functionality so that it suits their requirements well.

• Usability and Mobility

Even though SAP application is robust and superior in terms of features and backend architecture, Odoo scores in extracting data from outside the organizational boundaries to enable greater usability and mobility. In an SAP environment, you require separate systems like the Netweaver gateway in addition to regular security systems such as firewall and reverse proxy setup.

But once the architecture is in place for SAP, we could use the Open APIs, which includes the rich set of OData and SOAP web services to create customized mobile applications. Odoo applications are compatible with mobile devices and as we choose the right template, it turns out to be a very responsive web application.

• Time of Implementation

The time of implementation is closely linked to the level of customization offered. Odoo is the preferred application when it comes to the time it would take to make an instance into a working application if there are no customizations required.

There are certain restrictions in the level of customization that could be done in both the applications. Based on the complexity, the time to create a Minimum Viable Product (MVP) would vary. In our experience, clearly Odoo applications outpace in which we could Go-Live a CRM application.

• Analytics and Business Intelligence

Analytics and business intelligence is crucial in closing critical deals and the pace at which it is received. The quality of data generated from SAP CRM systems is of superior quality. But if we cannot access them on the go, it may work toward its disadvantage. SAP Hybris systems could easily be integrated with an in-memory database such as HANA and could identify critical patterns from the big data.

• Cost and ROI

It is a fact that the cost of SAP systems are much higher compared to Odoo. Odoo application contains a community version, which you could obtain under a free license (GNU AGPLv3). The absence of license fees is a notable boon of Odoo as it allows you to allocate that budget for customization and implementation. The community version can be obtained for a price of  $100 for a single user per month (varies with country). 

The cost of SAP CRM systems is not available openly. You need to contact their sales representative to obtain a quote based on your company size and feature requirements. Apart from the licensing and customization costs, you need to calculate the implementation and maintenance cost along with. The cost of customization of these features needs to be analyzed further considering the cost of the resources required to make those changes.

For example, the cost of an SAP Hybris developer is $86 per hour whereas it is $49 for a Python developer  (for customizing Odoo application) according to payscale.com website. This will have an impact while calculating the cost of the changes. Return on Investment (ROI) varies based on your business and will play a crucial role in selecting the software and also in acquiring the funding. You could use the online tool provided by Forrester Consulting to calculate the ROI of SAP Hybris product.

• Upgrades and Support

The upgrades and support for Odoo community version are provided solely by in-house developers or via crowdsourced initiatives. There are several modules created by various third-party organizations that could be further customized and integrated into both the community and enterprise versions of Odoo. The enterprise Odoo version and SAP products receive regular upgrades and support from the company to an extent.

• Scalability

The scalability of Odoo or SAP application is possible from an architecture perspective. Depending on the mode of deployment as if we are having the online version as SaaS product or in-house deployment, it has an impact on the possibility of scalability. You could tweak your licenses to easily increase your per-user usage of Odoo enterprise applications in the cloud.

• Integration with other Modules

Both Odoo and SAP application provides APIs that could be easily integrated with other applications or ERP systems.

Summing Up

In conclusion, it is hard to give a clean verdict on which application is the ideal CRM platform to choose as it depends solely on your requirements. The choice is entirely yours, as Odoo edges out with it’s affordable, modular and highly customizable application. SAP, on the other hand, is the proven industry leader and is built to fit in with enterprise requirements with its backward compatibility feature. Fingent has wider experience in evaluating the requirements to suggest an appropriate CRM application that could transform your sales activity by making it more productive and quick.

Evolution of Software Testing

We all want quality in everything that we use. Quality is the standard of something measured against things of similar kind. It is the measure of the excellence of a product, process, service or experience.

Quality in the Olden Days

From ancient times, societies have made significant efforts to achieve quality in various strides of life. In the hunter-gatherer and agricultural economy, humans did not have much choice. During the middle ages, people started specializing in their own fields and became experts in them. The sheer sophistication of Greek construction and Egyptian architecture point to the standards that were established during those times.

In the pre-industrial era, markets were monopolized mainly by the Guilds, which were a union of craftsmen formed during the 13th century. The Guilds were responsible for maintaining or verifying the quality of goods and services provided by the members. The guild masters inspected the goods to make sure that the necessary standards were maintained.

Quality was person dependent during this era. Individual skill was the driving factor for quality. People took pride in their products and worked hard to maintain quality. This lasted until the late 19th century when industrialization gained a rapid foothold. Mass production broke the manufacture of goods into simple steps.

The division of work led to specialization and quality started becoming more process-oriented than people oriented. There was a reduction in labor costs as the unskilled workers could be trained to perform specific tasks. But, people lacked motivation and got weary with the monotonous and repetitive work. Moreover, as the jobs were split into different levels such as lower level tasks, the workers found it difficult to relate with and be proud of the final product.

They were general discontent among the laborers with the work they were doing and as a result, the quality of products started going down significantly. Mass production also led to manipulation and exploitation of unskilled laborers. Moreover, the process made workers dispensable and increased the power vested on the foreman and managers, which often led to misuse and exploitation.

Scientific Management

Frederick Winslow Taylor improved the industrial efficiency by using the Scientific Management concept, which consisted of training the employees, implementing documentation, dispersing work equally among workers and limiting quality control to few specific individuals. This management theory focused on improving the workflows by analyzing and integrating them, which sought to enhance economic efficiency and labor productivity.

Henry Ford emphasized implementing standard designs and components. Quality control was the responsibility of machine inspectors who covered quality checks at frequent intervals so that no faulty operations proceeded to longer intervals.

Walter Shewhart further improved the scientific management method and came up with the concept Plan-Do-Study-Act (PDSA), which is, plan the action, do the work as plan, study the output and take corrective action if needed. This concept gives focus to efficiency and quality. Using this method, General MacArthur along with W. Edwards Deming rebuilt Japan after the defeat in WWII.

In the early 50’s, Joseph M. Juran who is considered as the father of quality management defined quality as fitness for use. Software development also became a field in its own right, during this period. Ensuring the quality of software became an important need. It progressed simultaneously with the developments in computing spearheaded by pioneers in the field during the final decades of the twentieth century.

From the first software to several high-level programming languages like Fortran, it ratcheted the personal computing era with the development of microcomputers. A notable impact on software development was made with the release of the Apple II, which was followed by numerous advancements.

Software Quality via Testing

Software quality is defined as the degree to which a system meets specified requirements or user needs and expectations. It includes a measurement of the quality of design used in the software and how it corresponds to the design. Software quality is mainly determined by analyzing several key variables, which are both internal and external.

The user experience constitutes the major part of external quality whereas the code forms the internal quality. Testing has become an important segment in the software development process to ensure its quality. Previously, the software developer and user were the same people usually a scientist. It was quite easy and quick to do the quality check on their own.

Software quality assurance was very efficient, user-centric, focused and had the fastest feedback cycle. It dealt with ensuring quality for the entire phase of software development by detecting and resolving weaknesses. Software testing has undergone an evolutionary process, which resulted in its advancement from its preliminary forms to the end-to-end framework based testing used today.
David Gelperin and Bill Hetzel in their study, ‘The growth of software testing’ asserts that software testing has undergone an evolution with noticeable changes in the testing process model. A similar proposition is mentioned in the white paper, ‘The continuing evolution of software testing’ by the authors Hung Q. Nguyen and Robert Pirozzi. The former discusses the evolution of software testing based on time while the later is based on processes, methodologies and tool usage.

Evolution of Software Testing – based on time

Software testing has undergone tremendous changes during the evolution process it went through. We can divide the evolution of software testing into various phases based on time.

Debugging Oriented Phase

This phase is the initial period of testing. The term checkout was used for testing and it focused on getting the system to run. Programmers usually performed this themselves as a part of software development until they made sure the program was running fine. There was no clear distinction between software development, testing and debugging.

Demonstration Oriented Phase

The term debugging continues in this phase. Charles Baker pointed out that the purpose of checkout is not only to run the software but also to demonstrate the correctness according to the mentioned requirements. Thus, in this phase, the scope of checkout increased from program runs to program correctness. Moreover, there was a misconception in this phase that software could be tested exhaustively.

During this phase, the testing effort includes the detection, location, identification, and correction of faults. The first test team was formed by Gerald M. Weinberg in 1958 as a part of Project Mercury, the first human spaceflight program of the United States.

Waterfall model, a sequential development model for managing large software programs was also introduced during this time.

Destruction Oriented Phase

G.J. Myers changed the view of testing from ‘testing to show the absence of errors’ to ‘testing to find more and more errors’. He separated testing from debugging and stressed on the importance of test cases to detect more bugs. This phase gave more importance to effective testing in comparison to exhaustive testing. The importance of early testing was also realized in this phase.

Evaluation Oriented Phase

Gradually people realized that it was cheaper to debug if the bugs were identified during the early stages of development, which involved the requirements gathering and design phases. This phase stresses the quality of software products such that it can be evaluated at every stage of development. The early testing concept was established in the form of verification and validation activities, which helps in producing better quality software.

Prevention Oriented Phase

By detecting the defects early and correcting them, we can prevent bugs in further development phases. Beyond this, bugs can also be prevented in future projects with the experience gained from similar projects. The prevention model utilized includes test planning and analysis. The test design activities play a major role here, unlike in the evaluation model where analysis and reviewing techniques are important.

Process Oriented Phase

In this phase, testing was established as a complete process rather than a stage in the software development lifecycle (SDLC). The testing process starts as soon as the requirements for the projects are specified and it runs in parallel to SDLC. The emphasis is also on the quantification of various parameters, which decide the performance of the testing process.

Evolution of Software Testing – based on processes and tools

Software testing is divided into three different phases based on this classification.

Software Testing 1.0

In this phase, software testing is considered a single phase after the software is coded in the development lifecycle. No test organization was there. A few testing tools were present, but their usage was limited due to the excessive cost. Management was not concerned about testing as there was no quality goal.

Software Testing 2.0

In this phase, software testing gained importance in software development life cycle and the concept of early testing also started. Testing evolved in the direction of planning the test resources. Many testing tools were also available in this phase.

Software Testing 3.0

In this phase, software testing evolved as a process, which gives a roadmap of the overall testing process. Moreover, it is driven by quality goals so that monitoring and controlling can be performed by managers. Thus, managers are actively involved in this phase.

Future of Software Testing

Today, testing constitutes one of the core processes in software development that involves several technical and nontechnical aspects including specification, design and implementation, maintenance, process, and management. Software testing is mainly done under limited resources in terms of time, budget or personnel. Hence, the test process should always be adjusted to fit within these limitations. These limitations highlight the importance of automation tools in the process.

Despite the significant changes that automation has created, manual testing still remains an integral part of the development lifecycle. Depending on the application, some tests can be automated, while some others still need to be done manually. And without a doubt, some types of software testing require total manual effort in the process.

For this, knowledge of tools will be a great asset to the testers as it will help them complete the tasks quicker and with precision. There are countless opportunities waiting for testers in the future who are ready to change their profile.

With software testing progressing rapidly with each year, testers can adopt these new trends by becoming more skillful and well versed in all the latest developments. The skills of a human tester are indispensable and automation is still far away leaving countless possibilities for the testers.

References:

•     https://blog.smartbear.com/process/the-history-of-quality-assurance/
•     The Growth of Software testing by David Gelperin and Bill Hetzel
•      The Continuing Evolution of Software testing by Hung Q Nyugen and Robert Pirozzi
•       Software testing – Principles and Practises by Naresh Chauhan

Legal matters usually involve a lot of hurdles, especially among the underprivileged sections of the society. The hassles involved in legal proceedings such as terminologies, documentation and costs put the underprivileged outside the line from getting access to legal services.

The Legal Services Corporation (LSC) in its Report of The Summit on the Use of Technology to Expand Access to Justice states there is a large indifference in the way Americans get access to legal care. Justice systems cover the needs of only 20 percent of the low-income populations across the country.  

So, how does society get rid of this disparity existing in access to legal services? The LSC report provides us with answers, which is by inculcating technology in the form of an integrated service delivery system to bridge the gap and make civil legal services available to all citizens equally.

By identifying legal aid technology as a major tool in narrowing the gap, legal services can orient themselves to adopt this model and cover the needs of all. Expert systems, remote service delivery, mobile technologies are some ways that can bring legal aid into the hands of the underprivileged.

Adopting technology in legal services is becoming the need of the hour. The legal side has already adopted technology such as with the digitization of court resources and the use of analytics in law. Meanwhile, legal service firms that used technology have improved accessibility among all sections of the society such as the case with one of our client.

The Case of Legal Aid of Nebraska

One of our clients was Legal Aid of Nebraska (LAN), a non-profit law firm committed to providing free civil legal advice and assistance to the underprivileged people. In operation since 1963, Legal Aid of Nebraska has been helping low income and illiterate people from surrounding counties by giving them free civil legal services. Their service extended to diverse areas of the legal side from consumer and family law to tax and power of attorney.

What LAN Needed?

As a legal services firm dedicated to the ideal of equality of all in getting law services, LAN was in need of a solution that will make available its services in a simplified form. Devising a solution to help low income and illiterate people avail the benefits of law and deal with the legal formalities easily. 

LAN pitched forth the idea of a web-based solution that aids underprivileged litigants thoroughly understand the case, fill up forms, and have a proper communication with the personnel to help guide them through the hassles involved in legal matters.

The legal team at LAN approached Fingent with the aim of developing a web-based self-help interview system. They proposed that this system could make the law accessible to everyone irrespective of their education or social background by guiding them readily through complex legal procedures.

Fingent’s Novel Approach

What Fingent did was to conceive a solution that could provide valuable assistance in legal matters to a diverse low-income population. With this objective, Fingent proposed building up a knowledge base that can address the queries of Self Represented Litigants’ (SRL) related to different areas of law.

Alongside that, Fingent undertook a detailed study about the main difficulties that litigants face while filling forms and other legal procedures. We collected and analyzed sections of the forms to create detailed metrics and identify areas where the users abandon them.

Fingent envisioned a solution for LAN that improved the overall accessibility of its legal resources. It meant simplifying the legal processes and making available legal services, resources and solutions to the litigants in real-time.

Fingent’s Solution – An Expert System that Simplified Legal Procedures

By conforming to the needs of Legal Aid of Nebraska, Fingent developed an expert system that makes it easier for their personnel to create and conduct interviews. We included the findings from our own analysis while designing the system to uphold accessibility and eliminate common issues. 

The web-based solution developed actually simplified the legal interview system. Moreover, Fingent created a statewide triaging portal for LAN that gathers data from a user having a legal issue. The advanced algorithms in the expert system can then direct the user into the suitable legal resource.

Fingent’s expert system enabled the litigant to obtain the right legal information related to matters such as:

• Civil cases in the courts to defend or prosecute
• Obtain legal help via an online application
• Get referrals to specific community agencies

Salient Features of Fingent’s Self Help Expert System

The expert system receives the nature of the legal issue and the user, its complexity as well as the knowledge and capacity of the user. The system then generated a referral for that particular user through an array of questions and other forms of data collected.

At the legal forms endpoints, the system will present questions to the litigants, which upon answering fills up the blank areas in a legal form. The litigants can then obtain these filled forms, either via email or as a pdf file available for download.

After this is done, it directs the user to give them the right solution in the form of plain or visual information, fact sheets, referral sources, LAN intake, and a form builder.

Some of the salient features of Fingent’s self-help system are:

• Pinpoint legal issues based on the interview or data collected
• Ascertain whether the litigants are eligible for legal assistance and guidance
• Provide a user with legal resources and guides pertaining to the case
• Guide litigants in filling legal forms
• Connect self-represented litigants with LAN’s legal services intake system

Helping LAN Bridge the Divide – Making Legal Services Accessible to All

Fingent worked upon LAN’s requirements and developed an online system that could serve the legal needs of illiterate and low-income people. It essentially bridged the gap between our client and the underprivileged by enabling them to provide expert legal assistance with ease.

We believe in providing our clients with a system that not only could help them make their service accessible but is self-sufficient and adaptable according to the capability of the users.

Fingent conceived a solution that LAN could implement as a first step to help them deliver their services on a wider level across the state to address the legal needs of those deprived of them.

LAN derived exclusive benefits from the web-based system developed by Fingent. Some of them include:

• Simplification of the entire process in which a litigant files a case or seeks information.
• Helped LAN personnel effectively manage their time and focus on crucial legal areas of their litigants.
• 45 percent of the clients of LAN reported that they took less than 10 minutes to complete the interview and fill forms.
• 60 percent of litigants felt that the system guided them effectively in knowing about their legal problems.
• Simple and uncluttered interface gave litigants more ease and comfort when it comes to understanding legal procedures.

Fingent, with its wide expertise in developing legal service management software for over a decade was the perfect partner for Legal Aid of Nebraska. Our global client base has benefitted from our state of the art software solutions that transformed business processes and drove efficiency.

As a legal technology services provider, we applied that same level of commitment and expertise with LAN to deliver them a dependable solution, which they can leverage for fulfilling their aim of delivering free civil legal assistance to the underprivileged without any hassles.

Just as legal firms that use such knowledge-based software solutions have availed its benefits, technology has also touched upon other forms such as legal services case management software. Aside from serving the clients, legal aid survey software have helped legal organizations to effectively manage the procedures and assist the litigants accordingly.

By using a law practice software, legal firms were able to devise effective methods to train their personnel. Criminal legal aid billing software helped manage the fees incurred by their clients whereas a legal services accounting software could simplify the financial aspects involved in legal procedures.

Numerous technological innovations in legal services like the legal files document management system, law practice software, criminal legal aid billing software,  legal services accounting software is also widely used. This has indeed benefited legal service firms to simplify their procedures for their team as well as their clients.

HR plays an important role in all businesses nowadays. Traditionally, the department has played a supportive role and does not take part in any number-oriented departments like marketing and business development. Today’s organization have realized the further potential of the HR department to enhance and develop a business enterprise.

HR deals with the management of the most important and valuable asset to any organization viz, human capital. HR is being considered an employee’s sponsor or advocate. The department continuously monitors and finds out the talent needs of an organization and fills the gap that is being formed usually by hiring employees with a specific skill set to match the needs. In addition, HR act as strategists in the organization contributing to the development and accomplishment of the business plans and objectives.

The HR personnel is responsible for designing a working system in which people succeed and contribute. Establishing a favorable and safe work environment, culture and climate in the organization where the people feel competent, concerned and committed to serving the customers well.

The Payroll function of the HR Department is considered as very important. Payroll is the process of compensating employees, balancing the payroll data, wage deductions, reporting taxes, record keeping, verifying the payroll data, calculating reimbursements, bonuses, overtime, holiday pay, etc.

The HR section keeps all the records of the employees in the organization. Performance appraisal is a function of HR Department by which job performance of an employee is documented and evaluated. Decisions like transfer, salary hike, promotions, etc. are all taken by an HR person.

As the functions of HR is complex and important to the business organization, it needs to be done effectively and efficiently throughout the organization. The need for proper integration of the activities of every department in order to carry out the process led to the implementation of ERP software systems in organizations.

ERP- Meaning

ERP or Enterprise Resource Planning is software providing integrated management of core business processes mediated through software and technology. It allows the organization to use integrated applications in order to automate back office functions and minimize the replication of work. ERP is a single system where all the information is stored in a single database, which can be accessed by all the functional areas in an organization.

Nowadays, almost all the large business enterprises have ERP software or else it is close to impossible to handle the complexity of the data by the personnel alone. ERP has different modules that mimic the different functional areas of business. Microsoft Dynamics AX, Oracle Enterprise Resource Planning, Odoo, WebERP are some examples of ERP systems. Odoo is an open source ERP.

ERP- Functional Modules

ERP has different modules that mimic the different functional areas of a business. Common ERP modules that are found implemented are: Financial Module (FI), Human Resource Module (HR), Materials Management Module (MM), Production Planning Module (PP), Quality Management Module (QM), Sales and Distribution Module (SD), Controlling (CO), Supply Chain Management (SCM), General Logistics (LO), Project System (PS), Plant Maintenance (PM), Customer Relation Management (CRM), E-commerce (E-COM), Advance Planner Optimiser/Advance Planner Scheduler (AO/APS) etc. These modules comprise several submodules.

ERP Assisting Human Resource Planning

Companies use an HR module for creating and maintaining a complete list of employees, track their performance, streamlining compensation, etc. It helps to track the workforce of an organization real-time. Variable compensation plans can be prepared based on qualification, role and work experience in order to motivate the employees. Managing leaves is never been easier. More importantly, it streamlines the process of recruitment easily.

OPEN SOURCE ERP/ ODOO

Out of all ERP’s in the world, Odoo has its own place. Because of its free license to use, easy customization and quick implementation, Odoo is highly preferred by enterprises with less capacity to invest in ERP packages like SAP, Microsoft Dynamics, Oracle etc.

Leave Management

Using this module, it is easier to track the leaves taken by each employee. Employees can request for leaves and the manager can approve or reject them with a note of explanation. The agenda of each employee is updated accordingly. 

The manager can view the leaves of his/her own team and also forecast the distribution of future tasks accordingly. The module creates statistics, reports based on request type, employee, department or even for the whole enterprise. You can plan for the upcoming to make sure that the company runs at the highest level of productivity.

Recruitment

The recruitment process can be a bit of a headache for HR people in an enterprise. Odoo can handle this process easily right from the sourcing to contract. Just as we did previously, you need to install a specific app to use that feature.  By installing Recruitment Process App, you can create job positions and set objectives in terms of recruitment for that particular position, assign responsibility to an HR manager, create an email to generate applications automatically from emails received at this email address, add job descriptions and requirements and customize the process in order to fit your environment. Odoo can also help in the interview process by scheduling the first interview date, adding appreciation, expected salary and internal role. 

After the first interview, an HR manager can add department manager in the loop to schedule a second meeting with the applicants. After the next action, maybe briefing with the manager, the manager can look at the message received and open the application forms. After the meeting, a manager can add an internal note asking the HR manager to hire the applicant.

Indexation of resumes is another feature where you can search for certain keywords and you’ll get CV’s that contains that keywords. It helps in finding applicants having required qualification and skills from all the applications received.

Employee Directory

This is a core application of HR in Odoo. It keeps records of all the employees in one place. And it is very easy to manage and maintain these records. To use, first you need to install the Employee Directory App and then you can start creating new employees on the list. You can set up departments and assign managers to each while also creating job positions within each department. Keeping track of all the employee details is easy with Odoo.

Payroll

With the Payroll app of Odoo, it becomes easy to manage allowances and deductions, configure basic/gross/net salary, managing employee payslip, maintaining payroll register. Moreover, it comes integrated with holiday management.

Timesheets

With this module, you can implement a timesheet within your system. A Timesheet is a method of recording the amount of time a worker spent on each job. Each employee can encode and track their time spent on each project or assignments. It is completely integrated with the cost accounting module.

Attendances

This module manages the employee’s attendances based on actions performed by them like check in/check out.

Employee Appraisal

Employee performance appraisal or performance review or performance evaluation is a method of evaluating and documenting the employee’s performance. Through Odoo Employee Appraisals Application, you can manage employee evaluation, set up a periodic employee evaluation and appraisals. You can create surveys right from the app and collect employee’s answers. There are several templates to choose from or you can create one of your own. Employees can send these evaluations to subordinates, juniors as well as to their managers. You can create evaluation plans with a clear schedule to automatically generate interview requests. You can specify which employee or department or level in the hierarchy can answer the survey. Then allow managers to review the content and finalize the evaluation.

Expense Tracker

Odoo Expense Tracker provides online expense management, which allows you to manage your employee’s daily expenses, whether it is travel related or any other costs. You can access all your employees expense details such as the fee notes and validate or refuse them. Employees can add copies of the receipts and proofs directly to the expense records to avoid losing them. As a manager, you can follow the expenses recorded to keep an eye on the costs and make sure to keep the target and budget. The workload can be shared among employees, managers, and accountants as they are included here to save time.

Fleet Management

Fleet or vehicle management includes management of vehicles such as cars, vans or trucks, private vehicles, also known as the grey fleet, aviation machinery such as aircraft, ships, rail cars etc. Fleet management includes various functions like driver management, vehicle financing, speed management, fuel management, health and safety management, etc. It helps to minimize the risks associated with vehicle investment and reducing transportation and staff cost. 

Odoo Fleet Management helps the manager supervise the organization’s vehicle, contracts, costs, insurances etc easily. It provides a specialized tracking system for company vehicles such as Odoo’s Smart App which can keep track of fleets.

Other Third Party Apps

There are over 14,000 apps in the Odoo App store to choose from. There are many third-party applications available. Following is the top 10 in Odoo App Store:

Common Calendar: Synchronize different objects in one calendar such as meetings, tasks, holidays and other custom models.

Employee Workload Calculation: Employee calculation and notification for next given days based on project tasks.

Employee Overdue Task Reminder Mail: You can see the total on employee kanban and form also.

HR Payroll Dashboard: View, edit and compare all your company payslips in a page.

HR Config: Add HR configuration Company form.

Open HRMS Core: Bring all the Open HRMS modules.

HR Dashboard: Dashboards for HR managers and Officers.

Biometric Device Integration: Integrates Biometric Devices with HR Attendance (face + thumb)

Payroll Slip Reporting: Payslip Pivot view report.

HR- LinkedIn Integration: Integrates LinkedIn with HR Recruitment.

Some applications are free and some are paid. The main advantage of Odoo is that it can be easily integrated.

Why Odoo?

Odoo is indeed a comprehensive platform that efficiently manages different business applications. Being opensource, it is available in the enterprise version, online model and community version which is open source.

Odoo has many advantages like easy and simple navigation, keeping up the pace with business operations, availability of 1000 + modules, flexibility in the sense, implementation and addition of basic and new modules, easy integration, good user experience, up-to-date technology and most importantly, budget-friendly.

Summing Up

Odoo has about 700 partners and over 2 million users because of its error-free nature and proven quality. Small Business or Startups, which find themselves hard to manage their finances and operations can choose Odoo without any doubt. But if you have a higher capacity and budget for investment, you can go for more conventional and fully established ERP systems like the SAP. The decision comes down to your company’s requirements and needs.