Smart Home Automation System Redefining Living Experiences

Challenges:

Improve home comfort and personalization, transform living with smart technology, and offer unique customer experiences

Industry

Real Estate

Solutions:

Smart Home Automation System

Results:

15% increase in property value, improved home security, energy saving, centralized home management, flexibility to integrate new devices, enhanced comfort, and personalization.

Locations:

UAE

About the Client

The client is a prominent real estate management company in the Middle East with a renowned reputation of over 25 years. The company manages a vast portfolio of 10,000 properties and aims to create exceptional customer experiences.

The client team specializes in providing comprehensive, end-to-end property management solutions that cater to property owners' diverse needs. Committed to building trusted and valued brands in the real estate sector, the company leverages streamlined collaboration, innovative strategies, and cutting-edge technologies.

Case Overview

In a world of smart devices and connected solutions, home automation is emerging as a game changer for builders and homeowners. The seamless integration of various devices is redefining home interactions and setting new standards for modern living.

Fingent helped design a home automation system compatible with popular voice assistants like Alexa and Google Assistant, offering users the convenience of hands-free control. This integration ensures a user-friendly experience and enhances the overall functionality of the home automation solution, making it truly innovative for the client's customers.

CHALLENGES

Roadblocks Faced In The Existing Systems

Improve home security

Improve home comfort and personalization

Enable energy efficiency

Enable centralized control

Transform living with smart technology

SOLUTION

Fingent’s Approach - Smart Home Automation System

The home automation system integrated smart devices like lights, thermostats, door locks, and security cameras to improve living experiences. The system also interacts and exchanges information using wireless protocols. Users get the ease of operating the system through their mobile devices.

Smart door locks for a new level of security and convenience

Connecting the garage lock to the tenant app helps secure vehicles

Smart intercoms allow tenants to receive visitors remotely & verify identities

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BENEFITS

Making an Impact on Client Success

Smart home technologies are the future of real estate. Properties equipped with home automation see a 15% increase in market value and attract more potential buyers! Interacting with and controlling homes from anywhere is a groundbreaking innovation. With enhanced convenience, improved security, and effective energy savings, smart home technology is boosting property value.

A user-friendly smartphone app to control and customize smart devices

Connected smart devices over wireless protocols to enhance home experience

Each smart device features - sensors, actuators, and connectivity options.

Homeowners can use the mobile app to create automation routines

Unique customer experience

Energy saving

Improved home security

Flexibility to integrate new devices

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        Custom Property Management Solution For Modern Realtors

        Challenges:

        Improve property management, make data-backed decisions, elevate the living experience for tenants

        Industry

        Real Estate

        Solutions:

        An Integrated Web App for Property Management Mobile App to Ease Tenant Payment and Communication

        Results:

        Improved property management, eased staff management, simplified tenant management, streamlined dashboards and reports

        Locations:

        UAE

        About the Client

        The client is a prominent real estate management company in the Middle East with a renowned reputation of over 25 years. The company focuses on redefining living experiences through innovative property and lifestyle management. Merging the best of communities, property management services, and technology, the firm builds trusted and valued brands in real estate.

        Managing a complex portfolio while maintaining market relevance demands modern approaches. Our client, managing over 10,000 properties, needed robust technology to streamline collaborations with property owners and stakeholders.

        Case Overview

        Property management encompasses various operations, including staff management, accounting, maintenance, and resident services. Understanding these facets, Fingent provided two customized solutions that empowered tenants and property managers equally.

        Fingent’s two-faceted solution included a web application for the admins and landlords to track and manage properties effectively. The mobile app was developed for tenants to ease rent payments, maintenance requests, and more.

        CHALLENGES

        Roadblocks Faced In The Existing Systems

        Lack of Proper Collaboration

        Tedious property management tasks

        Inability to generate useful data for stakeholders

        Improve the living experience for tenants

        Ease tenant management and rent collection

        SOLUTION

        Fingent’s Approach - Smart Home Automation System

        Fingent proposed well-integrated custom-built software that empowered property owners and tenants to make data-backed decisions equally. The solution included a web application for admins and landlords to track and manage properties effectively and a mobile app for tenants to ease rent payments, maintenance requests, and more.

        Staff management to monitor workloads and staff efficiency

        Property management to track occupancy rates, handle leases, and more

        Financial management to track income and expense

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        BENEFITS

        Making an Impact on Client Success

        Effective property management requires prompt communication, effective tracking, and enhanced visibility. Fingent ensured the custom-built web application empowered clients and property owners with streamlined processes and rapid collaboration. The intuitive dashboards also equipped the team with quick insights for smart decision-making.

        Tracking occupancy rates and handling lease agreements simplified

        Managing property maintenance and repairs eased

        Easy tenant onboarding and communication

        Generating financial statements eased

        Streamlined workflows

        Simplified tenant management

        Improved collaboration

        Intelligent decision-making

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              Streamlining Project Management With a Cloud-based Unified Web Application

              Challenges:

              Dependency on siloed applications, lack of unified reports Operational delays and inefficiencies, poor collaboration between departments.

              Industry

              Nonprofits

              Solutions:

              A Unified Platform Promoting Centralized Management

              Results:

              Intuitive UI/UX, harmonized business process, process automation, overall performance optimization, enhanced dashboard, and ease of reporting.

              Locations:

              US

              About the Client

              The client is a prominent global non-profit organization committed to fostering Christian beliefs and empowering church growth worldwide. With a mission to make the Gospel accessible to all, the organization focuses on constructing churches and distributing Bible study materials, ensuring that communities everywhere can engage with faith within walkable distance.

              Since its inception, the organization has constructed over 12,000 churches, significantly expanding its outreach and ability to support Christian communities in 106 countries.

              Case Overview

              With over 279 active Indigenous partnerships worldwide and more than 1000 open projects each year, the organization faced significant challenges in effectively managing these endeavors. The team needed to ensure operational efficiency, transparency, and project success across various regions.

              A unified web application was built with a simple UI/UX design to facilitate ease of use across departments. The cloud-hosted tool focused on automating processes and facilitating paperless business workflow.

              CHALLENGES

              Roadblocks Faced In The Existing Systems

              Difficulty in managing extensive dashboards with huge data

              Delays in fetching reports on projects requiring funding

              Scattered data and lost information on donors

              Dependency on siloed applications & Excel Sheets

              Need for real-time access to aggregated data

              SOLUTION

              Fingent’s Approach - A Unified Platform Promoting Centralized Management

              Fingent proposed a unified web application that focused on automating processes and facilitating paperless business workflow. The unified ecosystem strategized seamless communication and coordination among partners, easy reporting, and centralized management.

              Harmonized business process promoting centralized management

              Connected systems to allow easy accounting and donation management

              Reporting & dashboards enabling project visibility and intelligent decision-making

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              BENEFITS

              Making an Impact on Client Success

              Fingent’s customized web application transformed the organization’s operations, especially project management capabilities, with enhanced efficiency, transparency, and intelligent decision-making. Fingent’s integrated solution enabled the client to harness a streamlined approach to manage their operations, foster deeper engagement with partners, and drive impactful results across their global initiatives, aligning their organizational growth with their mission to serve Indigenous communities worldwide.

              Unified platform for centralized management

              Enhanced project visibility with access to real-time data and updates

              Easy data management with a single repository

              Strengthened partnerships with elevated coordination and trust

              Streamlined collaborations

              Easy and unified reporting

              Intuitive UI/UX

              Enhanced operational visibility

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                    Powering Optimal Business Efficiency with Custom Software

                    Challenges:

                    Adapting to rapid industry growth, navigating economic and cultural shifts, refining digital adoption strategies

                    Industry

                    Lifestyle

                    Solutions:

                    Feature-rich, tailored web and mobile application for effective management of end-to-end operations

                    Results:

                    Significantly improved business operations and widened their customer reach

                    Locations:

                    AUS

                    About the Client

                    The client operates a SaaS platform in the beauty and cosmetics industry in Australia and New Zealand. They are experiencing rapid growth but were challenged by economic, cultural, and technological changes.

                    To remain competitive, the client partnered with Fingent to transition to a more resilient and integrated system. This shift aims to enhance operational efficiency and transparency, ensuring the client adapts swiftly and stays relevant in the evolving market landscape.

                    Case Overview

                    The client sought a more robust and cohesive system to boost operational efficiency and transparency. Their strategic vision included expanding their client base through impactful services, easy communication, and effective marketing.

                    Fingent proposed three custom web applications designed to empower admins, partners, and end-users, ensuring effective management of end-to-end operations.

                    CHALLENGES

                    Roadblocks Faced in the Existing System

                    Synchronizing workflows to achieve optimal business efficiency

                    Expanding the client base through impactful services

                    Effective marketing strategies to improve branding

                    Gaining a competitive edge within an accelerated timeframe

                    Digitizing with modern technologies and automating operations

                    SOLUTION

                    Fingent's Approach: Custom Software Solutions

                    Fingent proposed three feature-rich tailored web applications. These applications were designed to empower client admins, partners, and end-users and facilitate the effective management of end-to-end operations.

                    Custom web and mobile applications were built for the partners to ease their business and service portfolio management.

                    A custom web application was built for the client admin group to empower them with improved transparency and greater control.

                    Custom web and mobile applications were built for the end customers to help them better connect with the services.

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                    BENEFITS

                    Making an Impact on Client Success

                    Fingent's agile methodology provided a clear path to successful project implementation for the client. This approach powered enhanced performance capabilities and a competitive edge with a user-friendly design. By integrating smart technologies like automation, the custom-built software improved operational efficiency and personalized customer communication, foster a collaborative ecosystem.

                    Enhanced operational efficiency and performance.

                    Seamless integration for better teamwork and transparency.

                    Strategic technology adoption to stay ahead in the market.

                    Continuous maintenance and scaling of applications to meet evolving needs.

                    Transparent
                    operations

                    Boosted performance
                    capabilities

                    Wider customer
                    reach

                    Personalized Customer
                    Communication

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                          A Roadmap To Sustainable & Profitable Retail Business with 3D Commerce

                          Challenges:

                          Improve online customer engagement, streamline sales process, and integration with shopping platforms

                          Industry

                          Retail eCommerce

                          Solutions:

                          Custom web application integrating 2D and 3D product configurators and seamless third-party shopping site integration.

                          Results:

                          Easy product customization, streamlined sales process, and reduced textile printing errors.

                          Location:

                          US

                          About the Client

                          The client, originally specializing in wood-carved gifts and decorative accessories, became a prominent player in retail and custom printing. With a focus on adapting to market trends and customer preferences, they expanded into ecommerce, maintaining strong sales year-round.

                          To remain competitive, the client partnered with Fingent to sustain its competitive edge in eCommerce while effectively meeting evolving consumer demands.

                          Case Overview

                          Transitioning towards sustainable practices, the client aimed to excel in on-demand textile printing, requiring innovative solutions to enhance customer engagement.

                          Fingent empowered the client by developing a custom technology solution. This included implementing advanced features such as interactive product design using 2D and 3D models, seamless integration with ecommerce platforms, and optimizing their operational efficiency in textile printing.

                          CHALLENGES

                          Roadblocks Faced in the Existing System

                          Enhancing online customer engagement amid evolving digital landscapes

                          Simplifying sales processes for store owners through streamlined workflows

                          Facilitating easy product customization and design options

                          Seamless integration with diverse shopping platforms for enhanced accessibility

                          Improving sustainability and reducing wastage

                          SOLUTION

                          Fingent's Solution: Custom Web Application

                          Tailored web application that implements 2D and 3D models for product design

                          Integration capabilities with third-party shopping sites like Shopify and Etsy

                          Product customization with 2D and 3D configurators

                          Streamline end-to-end on-demand textile printing process

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                          BENEFITS

                          Making an Impact on Client Success

                          In today's competitive market, customers demand the ability to design and customize their products. To meet this demand, Fingent developed a custom web application that empowers users with advanced design tools and seamless integrations, revolutionizing the customer experience and driving business growth.

                          Enables customers to design and customize products, increasing traction and broadening the customer base.

                          Lowered costs by minimizing errors and optimizing the design-to-production process.

                          Improved accuracy in product design, thereby reducing printing errors.

                          Easy integration with shopping platforms like Etsy and Shopify, facilitating small-scale store owners in offering unique, customized products.

                          Cost-effective product customization

                          Reduced manufacturing cost

                          Reduced textile printing errors

                          Personalized shopping experience

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                                Customized Web Application To Enhance Operational Efficiency of Hydroponic Farming

                                Challenges:

                                Data management, data duplication, and operational inefficiency

                                Industry

                                Agriculture

                                Solutions:

                                Custom-built web application to automate calculations, improve data management, and eliminate excess manual efforts

                                Results:

                                Automated farming process, easy tracking, and single platform for centralized management

                                Location:

                                US

                                About the Client

                                Based in New York, the client is a leading American hydroponic farming company specializing in pesticide-free salad greens grown in state-of-the-art hydroponic greenhouses. Committed to operational excellence, they rigorously track key performance indicators (KPIs) to ensure their farming processes are efficient and effective.

                                Partnering with Fingent, they harnessed digital solutions to streamline operations and significantly reduce manual efforts, enhancing their productivity and sustainability.

                                Case Overview

                                The hydroponic farming company aimed to leverage technology to enhance product quality and delivery time by minimizing waste and improving operational efficiency. Off-the-shelf solutions rarely meet the specific needs of indoor and hydroponic farming operations.

                                After thoroughly understanding the client's processes and objectives, Fingent proposed a custom-built web application to automate calculations, improve data management, and eliminate excessive manual efforts.

                                CHALLENGES

                                Roadblocks Faced in the Existing System

                                Time-consuming manual data entry and paperwork.

                                Reliance on third-party applications, which hindered data tracking and reporting from greenhouses.

                                Lack of uniformity in data management processes and calculations across greenhouses.

                                Complexities in planning seeding and harvesting times.

                                Delayed and inaccurate sales forecasts.

                                SOLUTION

                                Fingent's Solution: Custom Web Application

                                Centralized Platform:Consolidated data management, including seeds, resources, production, orders, and sales, all accessible through a single platform.

                                Automated Calculations and Data Management: Automated tracking and calculations at each stage of farming.

                                Advanced Dashboards: Real-time dashboards to monitor key metrics for effective planning and forecasting.

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                                BENEFITS

                                Making an Impact on Client Success

                                In the dynamic world of indoor farming, operational efficiency and precise planning are essential. With a customized web application, the client achieved centralized management, enhanced data consistency, and streamlined operations, optimizing productivity while reducing waste. This innovative approach strengthened their control over operations and forecasting accuracy, emphasizing their commitment to sustainable farming practices.

                                Enhanced operational oversight and efficiency.

                                Accelerated planning processes for seeding, harvesting, and order fulfillment.

                                Improved accuracy in sales and production forecasts.

                                Unified platform for managing all operations.

                                Reduced waste through better resource management

                                Centralized Management

                                Accurate Forecasting

                                Minimum Product Wastage

                                Cost Efficiency

                                Quick Planning

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                                      Customized Web Application Enabling Smart Lead Generation & Engagement for Moving Companies

                                      Challenges:

                                      Limited access to homeowner data, manual lead tracking, and ineffective communication

                                      Industry

                                      Real Estate

                                      Solutions:

                                      A custom web application that integrates third-party apps for real-time property listing, tracking, and automated outreach

                                      Results:

                                      Improved lead generation, automated communication, unified data, and collaboration efficiency

                                      Location:

                                      US

                                      About the Client

                                      A leading freight forwarding, logistics management, and full-service moving company based in New York. Partnering with Fortune 500 companies and high-growth national and multinational corporations, they specialize in seamless employee relocations and stress-free corporate moves.

                                      To innovate their processes, they partnered with Fingent to leverage unified data intelligence and enable automation for effective marketing.

                                      Case Overview

                                      The client relied on third-party sources to retrieve information on properties for sale and homeowner details. It was a strenuous process that often resulted in vague data on property sales. This made it challenging to generate and engage leads effectively.

                                      Fingent, with its extensive experience in similar domains, quickly understood the client's requirements. We developed a customized web application that enhanced their lead generation, communication, and conversion process.

                                      CHALLENGES

                                      Roadblocks Faced in the Existing System

                                      Limited access to information on properties for sale and homeowner details, often restricted to realtors.

                                      Difficulty in obtaining comprehensive data on homeowner details and the stages of property sale processes.

                                      Reliance on third-party sources for lead information, complicating lead sourcing effectiveness.

                                      Lack of automated systems for effective communication with leads, resulting in a time-consuming and error-prone sales process.

                                      SOLUTION

                                      Fingent's Solution: Custom Web Application

                                      In the competitive real estate market, effective lead management and seamless communication are crucial for success. Fingent helped the client achieve this by providing a single platform for processing property listings, homeowner details, and realtor data, offering enhanced visibility of lead engagement and a smooth sales process.

                                      Customized web application : Integrating third-party apps for real-time tracking of property listings.

                                      Creation of market segments based on property size, value, and location.

                                      Automated outreach and communication tracking to streamline lead management.

                                      Integration capabilities for effective marketing and improved lead conversion through unified data and automation.

                                      Want to explore our client's full story?

                                      BENEFITS

                                      Making an Impact on Client Success

                                      In the competitive real estate market, effective lead management and seamless communication are crucial for success. Fingent helped the client achieve this by providing a single platform for processing property listings, homeowner details, and realtor data, offering enhanced visibility of lead engagement and a smooth sales process.

                                      Single platform for processing property listings, homeowner details, and realtor data.

                                      Enhanced visibility of lead engagement.

                                      Customizable communication based on property sale status.

                                      Improved collaboration with sub-moving companies, realtors, and other dealers.

                                      Automated communication for prompt lead management.

                                      Single platform

                                      Improved collaboration

                                      Automated communication

                                      Unified data

                                      Improved visibility

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                                            Planning Safe Excavations with Data Visualization Powered Intuitive Dashboards

                                            Challenges:

                                            Manual process of ticket updations, ineffective tracking, reporting, and budget planning

                                            Industry

                                            Utilities

                                            Solutions:

                                            Using Tableau and Grafana to create an intuitive dashboard for a quick overview of useful metrics

                                            Results:

                                            Identify critical tickets quickly, easy assessment of financial expenditure, simplified tracking and reporting

                                            Location:

                                            US

                                            About the Client

                                            In the US, "Call Before You Dig Centers" are essential intermediaries, enabling citizens to identify and mark underground utility lines before excavation. Our client company enhances this process by offering a web and mobile portal where users can register and enter locate notices for these underground utilities.

                                            Managing extensive and sensitive data proved challenging and time-consuming for the client. To address these issues, they partnered with Fingent, seeking advanced data visualization solutions to streamline operations and enhance decision-making.

                                            Case Overview

                                            Our client provides a web and mobile portal for registering locate notices for underground utilities, which are verified and forwarded to facility operators. Managing extensive data, follow-up actions, and updating ticket statuses presented significant complexities.

                                            Fingent implemented intuitive dashboards using Tableau and Grafana for advanced data visualization. These dashboards offer quick access to crucial metrics, empowering client staff, users, and excavators with actionable insights. This enhancement improved efficiency and fostered better collaboration among all stakeholders.

                                            CHALLENGES

                                            Roadblocks Faced in the Existing System

                                            Managing vast amounts of data became increasingly burdensome.

                                            Extracting meaningful insights from large volumes of data proved challenging.

                                            Lack of quick access to essential information, which hampered decision-making.

                                            Ineffective processes led to delays in ticket approvals.

                                            Tracking financial expenditures related to operations was challenging and inefficient.

                                            SOLUTION

                                            Fingent's Solution: Data Analytics and Visualization Dashboards

                                            Fingent created multiple intuitive dashboards using Tableau and Graffana that gave a quick view of useful metrics for client staff, users, and excavators to be more productive, on track, and efficient with easy collaboration.

                                            Overview of the member's live ticket and historic ticket statuses

                                            Overview of the organization’s total budget, total spend, remaining budget, and budget spend percentage

                                            Overview of the different operators, operating services, and operator types involved.

                                            Insights that help the client to plan budgets better, track and identify tickets effectively, and generate reports faster.

                                            Want to explore our client's full story?

                                            SOLUTION BENEFITS

                                            Making an Impact on Client Success

                                            Fingent empowered the client by leveraging advanced data analytics and visualization tools to transform their operational efficiency in managing locate notices for underground utilities. Through the strategic implementation of map-based visualizations, financial expenditure assessments, and real-time data utilization, Fingent enabled the client to make informed decisions swiftly.

                                            Map-based visualization of ticket patterns in the entire state of South Carolina

                                            Financial expenditure assessment from budget vs spent data

                                            Effective utilization of data to make timely and accurate decisions

                                            Quick identification of critical and urgent tickets to avoid delays and major damages

                                            Quick identification of top geographies with pending excavation requests

                                            Intuitive Dashboards

                                            Financial Expenditure
                                            Assessment

                                            Timely Decision-making

                                            Critical Ticket Identification

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                                                  Customized CRM Solution for Reshaping Experiential Marketing

                                                  Challenges:

                                                  Reliance on disparate systems, lack of automation, limited process efficiency, ineffective data management

                                                  Industry

                                                  Marketing

                                                  Solutions:

                                                  Implemented a customized CRM solution and a project management tool tailored to their unique workflow

                                                  Results:

                                                  Achieved significant improvements in overall efficiency, enhanced business visibility, real-time tracking capabilities, and improved interdepartmental collaboration

                                                  Location:

                                                  US

                                                  About the Client

                                                  Impact XM is a distinguished experiential marketing agency based in the US with over 50 years of industry expertise. Specializing in strategically driven and creatively focused marketing solutions, they enable both B2B and B2C companies to make a significant impact in the market through intuitive and engaging events, meetings, conferences, exhibits, and more.

                                                  In response to rapid market changes and organizational dynamics, Impact XM sought a capable technology partner to implement cutting-edge solutions to enhance operational effectiveness and meet evolving market demands.

                                                  Case Overview

                                                  Impact XM faced significant operational challenges following a merger, managing disparate project systems and accounting platforms through a complex integration. This limited their operational efficiency and growth potential.

                                                  Fingent recommended a customized CRM solution and a project management tool designed specifically to meet Impact XM's distinct needs. By automating critical tasks, enhancing collaboration, and optimizing technology utilization, the solution empowered the company’s performance and operational agility.

                                                  CHALLENGES

                                                  Roadblocks Faced in the Existing System

                                                  Operating with complex and highly fragmented departments that relied on disparate systems.

                                                  Reliance on Zoho CRM, with integration issues in handling multiple currencies.

                                                  Lack of automation across systems and process redundancy within workflows.

                                                  Increased overhead costs due to operational inefficiencies.

                                                  Technology scalability limitations.

                                                  SOLUTION

                                                  Fingent's Approach: Customized CRM Solution

                                                  Customized CRM Solution tailored to Impact XM's specific workflow requirements

                                                  Bespoke Project Management Tool designed for seamless integration with existing Microsoft tools

                                                  Integration of Microsoft tools for unified business process management

                                                  Minimization of maintenance costs through a consolidated and integrated platform

                                                  Automation of critical tasks to enhance operational efficiency

                                                  Want to explore our client's full story?

                                                  BENEFITS

                                                  Making an Impact on Client Success

                                                  Fingent played a pivotal role in transforming Impact XM's operational landscape by delivering a tailored, integrated software solution. By addressing the complexities of their disparate systems and enhancing overall efficiency, Fingent enabled Impact XM to leverage cutting-edge technologies effectively. This custom platform not only streamlined their business processes but also fostered enhanced collaboration, real-time tracking, and data management capabilities.

                                                  Enhanced capabilities and decision-making through an integrated platform

                                                  Improved technology utilization and reduction in maintenance costs

                                                  Elimination of system inefficiencies and enhancement of application effectiveness

                                                  Seamless integration with existing Microsoft systems for hassle-free transition

                                                  Minimized manual efforts, errors, and time wastage for increased productivity

                                                  Centralized data management

                                                  Real-time tracking capabilities

                                                  Reduction in maintenance costs

                                                  Minimized manual efforts and errors

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                                                        MUSA: Fingent’s AI-powered Virtual Assistant Helps Employees With HR & DevOps Queries

                                                        Challenges:

                                                        The HR team struggled with excessive routine tasks, limiting time for strategic activities, leading to frustration, inefficiency, and low morale.

                                                        Industry

                                                        IT

                                                        Solutions:

                                                        Developed a multi-utility smart assistant (MUSA), an AI-powered virtual assistant integrated with Fingent Hub

                                                        Results:

                                                        Quick responses to HR queries, automated routine tasks, reduced workloads, and enhanced support for remote employees.

                                                        Location:

                                                        US

                                                        About the Client

                                                        At Fingent, the PeopleOps (HR) team plays a pivotal role in fostering a people-centric, high-performance culture essential to the company's mission. As Fingent expands, the HR team has experienced rising demands from both new and long-serving employees.

                                                        To meet these challenges effectively, Fingent embraced innovation by leveraging AI to enhance HR service delivery, reduce workload pressures, and uphold high morale and operational efficiency.

                                                        Case Overview

                                                        Faced with the sudden shift to remote work, Fingent's HR team encountered challenges in delivering timely assistance to employees while managing increased responsibilities like monitoring health and wellness during the pandemic.

                                                        In response, Fingent developed Multi Utility Smart Assistant (MUSA), an AI-powered HR chatbot. MUSA effectively addresses common HR and IT inquiries, enhancing operational efficiency and employee support.

                                                        CHALLENGES

                                                        Roadblocks Faced in the Existing System

                                                        Time Management

                                                        Balancing urgent employee needs with routine tasks like leave inquiries.

                                                        Limited Resources

                                                        Handling a large employee base with a small HR team, reducing capacity for individual attention and support.

                                                        Strategic Focus

                                                        Difficulty prioritizing strategic initiatives like growth planning and employee engagement.

                                                        Communication Barriers

                                                        Overcoming challenges in virtual communication, affecting engagement, clarity, and morale.

                                                        Health and Wellness Monitoring

                                                        Ensuring employee well-being during a pandemic, including mental health support and emergency aid coordination.

                                                        SOLUTION

                                                        Fingent's Solution: MUSA, Fingent’s AI-powered Virtual Assistant

                                                        AI-Powered Virtual Assistant: Developed an HR chatbot named MUSA (Multi Utility Smart Assistant) using Artificial Intelligence.

                                                        Continuous Learning : MUSA undergoes rigorous training to expand its capabilities in handling various HR and IT-related inquiries.

                                                        Enhanced Employee Support: Provides instant responses to common queries regarding leaves, company policies, IT issues, reimbursements, and more.

                                                        Integration with Internal Systems: Integrated MUSA with Fingent Hub, the internal employee management system, to streamline access to HR and IT DevOps information.

                                                        Specialized Modules: Includes dedicated modules for PeopleOps and DevOps, ensuring comprehensive support for HR and IT issues respectively.

                                                        Want to explore our client's full story?

                                                        SOLUTION BENEFITS

                                                        Making an Impact on Client Success

                                                        Fingent's AI-powered virtual assistant, MUSA, has revolutionized how the company's HR team supports its workforce, particularly amidst widespread remote work arrangements. By automating responses to common inquiries and streamlining HR processes, MUSA has significantly reduced response times and alleviated the team's workload.

                                                        MUSA enables instant responses to common HR queries, enhancing efficiency and reducing wait times for employees.

                                                        Automates routine tasks and FAQs, freeing HR team members to focus on strategic and complex issues.

                                                        Handles a large volume of inquiries efficiently without a proportional increase in HR staff.

                                                        Facilitates flawless support for employees working from home or remote locations, ensuring continuity in HR services.

                                                        Increased employee satisfaction by providing quick, reliable, and accessible HR support anytime, anywhere.

                                                        Improved Response Time

                                                        Reduction in Workload

                                                        Support for Remote Workforce

                                                        Scalability

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