AI-Powered Chatbots & Virtual Assistants for Retail Businesses
Deliver personalized, uninterrupted, and 24/7 customer engagement with tailored AI chatbots & virtual assistants designed to elevate your retail mobile app experience.
Trusted by Global Leaders for Over Two Decades
“Retailers using AI-powered chatbots increase customer engagement by up to 40%.”
Today, customers demand instant support, personalized shopping experiences, and seamless service across digital and in-store touchpoints. AI-powered chatbots and virtual assistants empower retail businesses to meet these expectations while reducing costs and scaling customer service.
- Provide 24/7 customer support without increasing staff costs.
- Guide shoppers with product recommendations and order tracking.
- Reduce cart abandonment with proactive reminders and offers.
- Enable multilingual & omnichannel interactions across web, mobile, and social.
Prime Features of Retail Chatbots & Virtual Assistants
24/7 Customer Support
Always available to resolve queries instantly.
Personalized Shopping Assistance
Recommend products based on user behavior.
Seamless Omnichannel Integration
Engage customers across mobile apps, websites, and messaging platforms.
Order Tracking & Notifications
Keep customers updated in real time.
Smart FAQs & Self-Service
Reduce the load on agents with automated responses.
Voice-Enabled Assistants
Hands-free shopping through voice commands.
AI-Powered Analytics
Gain insights into customer preferences & behavior.
Secure Transactions & Authentication
Enable safe payments via chatbot.
Build Your Smart Retail Assistant!
Why Retailers Choose AI-Powered Chatbots & Virtual Assistants
Customers can inquire about the status of an order or initiate a return.
Free human agents to focus on more complex issues.
Reduces retailers’ overall staffing needs.
Increases operational efficiency and saves money.
A Glimpse of Our Success Stories
Implementing 3D Commerce for Boosting Customer Engagement
A prominent retail and custom printing player wanted to boost their online customer engagement and streamline product customization. Fingent developed a 2D and 3D product configurator along with seamless integration with Shopify and Etsy.
Solution Highlights:
- Reduced textile printing errors
- Cost-effective product customization
- Easy integration with shopping sites
- Improved customer reach
- Reduced manufacturing cost
A Web-based Solution Enabling Smarter Locker Management
An established family locker business faced common delivery challenges, which led to missed deliveries and the hassle of rescheduling. Fingent developed a web-based platform for managing locker installations, managing parcel deliveries, and tracking shipments.
Solution Highlights:
- Reduces their manual internal workload of managing lockers by 50%.
- Simplifies locker installation and management from the customer side.
- Helped the client increase customer base by 43%.
Transforming Retail Data into Actionable Insights
Premium Retail, a leader in merchandising and field marketing services, needed a modern solution to manage massive data volumes and replace its outdated communication system. Fingent built a powerful application that transformed complex datasets into clear, visual insights for faster, smarter decision-making.
Solution Highlights:
- Interactive and customized charts and reports
- Real-time interactive feeds across departments
- Department-specific dashboards
- Data representation in various formats
Powering Sales Management with Replika Software
Replika Software provides retailers with a sales management suite to drive sales and monitor performance. To strengthen this platform, Fingent implemented a solution that tracks the customer’s digital journey across multiple touchpoints and delivers an augmented retail experience for both brands and sales teams.
Solution Highlights:
- Performance tracking across brands, stores, and individual salespeople
- Dashboards to monitor brand- and store-level sales in real time
- Purchase history reports for deeper customer insights
- Activity logs to track brand admin and salesperson activity
Hear from Our Clients
"Beyond their reasonable price structure and technical knowledge, their team is reliable and productive."
Technical Director, Click n Collect Pty Ltd
5.0
Project Summary
Fingent developed a full-scale software suite for an e-commerce locker company, delivering design, coding, and QA services that resulted in a powerful, end-to-end solution.
Advanced AI-Powered Capabilities For Retail Chatbots
Natural Language Processing (NLP)
Enables the chatbot to understand and respond in human-like conversations, ensuring smooth and intuitive interactions.
Sentiment Analysis
Detects customer emotions in real-time, allowing the bot to adapt its tone and provide empathetic support.
Predictive Recommendations
Leverages customer data and behavior patterns to suggest products or offers at the right moment.
Contextual Memory
Remembers past interactions to deliver personalized, consistent, and more engaging shopping experiences.
AR/VR & Voice Commerce Integration
Enhances customer experience by enabling immersive product trials and futuristic shopping experiences.
More Retail Solutions We Offer
Smart eCommerce Platforms
Omnichannel Retail Integration
Retail POS
Systems
Inventory, Supply Chain & Logistics Solutions
Retail ERP & CRM Systems
Retail Mobile
Apps
AI
Solutions
In-Store Digital
Solutions
Personalized Digital Experience
Custom Marketplaces & Drop Shipping Platforms
Retail Loyalty & Customer Engagement Platforms
Discover the Right Solution for Your Retail Needs!
Fingent, Your Trusted Partner in Building Smart Retail Experiences
- 20+ Years of Expertise in Retail
- End-to-End Development and Support
- Innovation-First Approach
- Client-Centric Delivery
Frequently Asked Questions
How long does it take to develop a chatbot for retail?
The timeline depends on complexity. A basic chatbot may take a few weeks, while advanced AI-powered solutions with integrations may take months.
Can the chatbot integrate with my existing CRM or ERP?
Yes, chatbots can seamlessly connect with CRM, ERP, POS, and inventory systems for a unified retail experience.
Will the chatbot support multiple languages?
Absolutely. We can build AI-powered assistants that support multilingual interactions, ensuring global customer reach.
How secure are chatbot transactions?
We follow PCI DSS and GDPR standards, ensuring end-to-end encryption, role-based access, and secure payment integrations.
Can chatbots handle seasonal demand spikes?
Yes. Built on scalable cloud infrastructure, our bots adapt to handle increased customer queries during sales and holiday peaks.
Will chatbots replace human agents completely?
No. Chatbots handle repetitive and high-volume queries, while human agents focus on complex issues, creating a hybrid support model.
