Custom Retail ERP & CRM Software Development Services
Streamline operations, enhance customer engagement, and boost profitability with tailored ERP & CRM solutions designed specifically for retail businesses.
Trusted by Global Leaders for Over Two Decades
Transform Retail Operations with Tailored ERP & CRM Solutions
Retail ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems empower retail businesses to seamlessly manage operations, optimize supply chains, and deliver personalized customer experiences. By integrating sales, inventory, customer engagement, and analytics into a single platform, retailers can reduce costs, improve efficiency, and strengthen customer loyalty.
- Unified view of operations across sales, inventory, and finance.
- Personalized customer engagement powered by data insights.
- Improved efficiency through automation of routine tasks.
- Seamless integration with POS, eCommerce, and supply chain systems.
- Scalable foundation to support growth and seasonal demand.
Features of Retail ERP & CRM Software
Omnichannel Integration
Manage sales across online, in-store, and mobile seamlessly.
Inventory & Supply Chain Management
Real-time stock tracking and smarter forecasting.
Customer 360° View
Unified customer profiles for personalized engagement.
Sales & Order Management
Streamline order processing, fulfillment, and returns.
AI-Powered Analytics
Actionable insights for better decision-making.
Pricing Management
Automate price adjustments, discounts, and promotions to maximize margins and competitiveness.
Mobile-First Access
Manage retail business anytime, anywhere.
Seamless Integrations
Connect with POS, eCommerce, and marketing platforms.
Loyalty & Engagement Programs
Increase retention with rewards, offers, and personalized campaigns.
Why Invest in Custom Retail ERP & CRM Solutions?
Automate repetitive tasks and reduce manual errors.
Deliver personalized experiences.
Data-driven insights for sales and inventory.
Streamlined workflows save time and resources.
Handle seasonal spikes and future expansion with ease.
A Glimpse of Our Success Stories
Implementing 3D Commerce for Boosting Customer Engagement
A prominent retail and custom printing player wanted to boost their online customer engagement and streamline product customization. Fingent developed a 2D and 3D product configurator along with seamless integration with Shopify and Etsy.
Solution Highlights:
- Reduced textile printing errors
- Cost-effective product customization
- Easy integration with shopping sites
- Improved customer reach
- Reduced manufacturing cost
A Web-based Solution Enabling Smarter Locker Management
An established family locker business faced common delivery challenges, which led to missed deliveries and the hassle of rescheduling. Fingent developed a web-based platform for managing locker installations, managing parcel deliveries, and tracking shipments.
Solution Highlights:
- Reduces their manual internal workload of managing lockers by 50%.
- Simplifies locker installation and management from the customer side.
- Helped the client increase customer base by 43%.
Transforming Retail Data into Actionable Insights
Premium Retail, a leader in merchandising and field marketing services, needed a modern solution to manage massive data volumes and replace its outdated communication system. Fingent built a powerful application that transformed complex datasets into clear, visual insights for faster, smarter decision-making.
Solution Highlights:
- Interactive and customized charts and reports
- Real-time interactive feeds across departments
- Department-specific dashboards
- Data representation in various formats
Powering Sales Management with Replika Software
Replika Software provides retailers with a sales management suite to drive sales and monitor performance. To strengthen this platform, Fingent implemented a solution that tracks the customer’s digital journey across multiple touchpoints and delivers an augmented retail experience for both brands and sales teams.
Solution Highlights:
- Performance tracking across brands, stores, and individual salespeople
- Dashboards to monitor brand- and store-level sales in real time
- Purchase history reports for deeper customer insights
- Activity logs to track brand admin and salesperson activity
Hear from Our Clients
"Beyond their reasonable price structure and technical knowledge, their team is reliable and productive."
Technical Director, Click n Collect Pty Ltd
5.0
Project Summary
Fingent developed a full-scale software suite for an e-commerce locker company, delivering design, coding, and QA services that resulted in a powerful, end-to-end solution.
We Build Retail Software Solutions For Every Business Need
Smart eCommerce Platforms
Omnichannel Retail Integration
Retail POS
Systems
Inventory, Supply Chain & Logistics Solutions
Retail Mobile
Apps
AI-Powered Chatbots & Virtual Assistants
AI
Solutions
In-Store Digital
Solutions
Personalized Digital Experience
Custom Marketplaces & Drop Shipping Platforms
Retail Loyalty & Customer Engagement Platforms
Discover the Right Solution for Your Retail Needs!
Fingent, Your Trusted Partner in Building Smart Retail Experiences
- 20+ Years of Expertise in Retail
- End-to-End Development and Support
- Innovation-First Approach
- Client-Centric Delivery
Frequently Asked Questions
How long does it take to build a retail ERP or CRM solution?
The timeline depends on complexity. A basic solution may take a few weeks, while advanced systems with integrations may require months.
Can it integrate with my existing POS and eCommerce systems?
Yes, we ensure seamless integration with existing POS, online stores, and logistics platforms for a connected ecosystem.
How secure is the data in retail ERP & CRM systems?
We follow enterprise-grade security protocols, GDPR compliance, role-based access, and encryption to safeguard sensitive business and customer data.
Will the system scale with my growing business?
Absolutely. We build ERP & CRM platforms that are cloud-based and scalable, handling seasonal demand spikes and future growth effortlessly.
Do you provide support after implementation?
Yes, we offer ongoing support, upgrades, and maintenance to keep your system optimized and future-ready.
How is custom ERP/CRM better than off-the-shelf software?
Unlike generic tools, custom ERP & CRM systems are tailored to your specific retail workflows, ensuring maximum ROI and long-term efficiency.
