Tag: AI Integration

From the mundane to breathtaking, AI is disrupting virtually every business process in all sectors. People are ceasing to associate Artificial Intelligence with science-fiction dystopias as Artificial Intelligence (AI) is taking more commonplace in our daily lives.  While such acceptance in mainstream society is a new phenomenon, it is not a new concept in business. Today, AI has become imperative to maintain a competitive edge.

This guide will help business owners who are serious about maintaining a competitive edge in their business sector by adopting AI.

Rising Need for Adopting AI In Business

Did you know that 52% of companies accelerated their AI adoption plans after the pandemic? Why?

Artificial Intelligence in business is seen as a supporting tool. It is adept at processing and analyzing a trove of data much faster and more efficiently than a human brain can. Since AI can synthesize courses of action and present them to the human user, businesses can use AI to help investigate the probable consequences of each action. That way, businesses can streamline the decision-making process. This is what makes AI valuable throughout many industries.

Artificial Intelligence is a form of software that can make decisions independently. It can act even in situations not foreseen by programmers. AI has a wider latitude of decision-making capabilities than traditional software – whether it is simply helping visitors or performing a task as complex as monitoring a wind turbine to predict its maintenance.

Read more: Conversational AI: Reimagining Customer Experiences

How To Identify If Your Business Needs AI?

AI software and tools can make business processes much simpler and more effective. Besides, implementing AI in business ensures cybersecurity defense, powers customer service, and more. But how do you know when you must adopt AI in business? Here are a few scenarios:

Scenario 1: Do you need to enhance your customer experience? 

Are you struggling to provide your consumers with quick, easy, and personalized solutions? AI-powered digital assistants can help your business resolve customer queries by imitating human conversation. Chatbots are among the most promising trends in customer engagement and customer experience. Perhaps most business owners realize how imperative this AI technology is to their business. Perhaps that is why the chatbot market is set to reach 1.25 billion USD by 2025.

Scenario 2: You know the value of sentimental analysis but do not know how to leverage it.

Businesses use sentimental analysis to monitor and analyze customers’ opinions and emotions from various texts on a website, social media, and product or service comments. Skimming through large amounts of data to churn out customers’ sentiments can be daunting. All thanks to AI-assisted sentiment analysis, you can now quickly understand how your customers feel about your services or products.

Scenario 3: Your business has suffered due to inaccurate forecasting.

Accurate sales forecasting helps businesses predict future sales for long-term business growth. It can also enable the detection of potential problems to avoid them. Implementing AI-based CRM software can help detect how each data element relates to sales performance.

Scenario 4: You have a great online presence but an awful in-store experience.

If that describes your business, it is time to adopt AI to provide the next level of a personalized in-store experience. AI can enable instant access to products or services and contribute to smarter buying decisions.

A Quick Guide to Implementing AI For Your Business

AI applications can be used in many ways depending on organizational needs and the business intelligence (BI) insights derived from the data collected. Here are some tips to explain the steps businesses can take to ensure their implementation is a success:

1. Know your options.

Find out your options and what AI can and cannot do. This will help you decide if you want to add specific AI technology or change the entire app.

2. What is your business goal?

Working on an ‘end-first’ process will help refine the list to select specific features or capabilities that best suit your business goals.

3. Find out how AI can benefit the end-users

This is crucial as it gives you the two main objectives for a successful implementation. Then, choose the software and hardware you need to make this process a reality.

4. Evaluate your internal capabilities

You need to consider if you have enough skilled employees in-house who can manage the process and if you have the budget to outsource it.

5. Choose between building or integrating the system

Remember building an AI system from scratch can take several months. On the other hand, if you choose to use a premade system, your AI partner will help install the software app, train your staff, and fulfill your business needs.

6. Test system

Testing the system for a predetermined time will help you understand if the clients are more satisfied, and if the employees work more efficiently.

7. Choose the right partner 

A good AI partner will be clear about the offer, value, and terms of cooperation.

8. Make refinements

After you gather a reasonable amount of data evidencing the success of an AI solution, you can start making refinement changes to the solution.

Watch more: How Artificial Intelligence Can Enhance Your Customer Experience!

Avoid 4 Common Mistakes While Implementing AI

A well-considered plan can lead to success, but a mistake can cost you considerably in terms of time and resources. Here are four common mistakes to watch out for when implementing AI:

• Not applying AI to the right use cases: If AI is incongruous with your business goals, your time and resources will be wasted

• Not diligent in hiring the right talent: Hiring the right AI team is like putting together the right football team that can win. Hire candidates with specialized skill sets and experience that match your business needs.

• Ignoring data: Ensure all teams are responsible for organizing, vetting, and maintaining data.

• Inadequate intervention: Inadequate intervention could result in AI recommendations that hinder business objectives. Hence, ensure interventions are scalable and repeatable.

How Fingent Can Help You With Personalized AI Software Development 

Artificial Intelligence is for every future-oriented business. How exactly you will use AI depends on your business goal and how well it was implemented. At Fingent top custom software development company, the AI developers are equipped to design intelligent solutions to help solve your business problems, automate tasks, and improve customer experience.

Our suite of AI solutions includes data capture and processing. Our AI developers are also proficient in analytics, multi-platform integration, and ML solutions.

Let us help you reach your business goal with intelligent AI-driven solutions. Give us a call today.

Why AI? What Can AI do for me? When? How?

So many questions about AI! Considering that AI has become a revolution that has taken today’s business world by storm, it isn’t surprising that there are so many questions.

Most businesses can testify to the fact that Artificial Intelligence (AI) has improved the way their business operates. Businesses implement AI to increase efficiency, grow their revenue, and improve customer experience. Let’s explore the benefits of AI and get to some of the top questions about AI.

Read more: Artificial Intelligence: Taking the buzz out of the buzz word!

Importance Of AI Implementation In Business Today

According to the 2020 Global AI survey conducted by McKinsey & Co, 44% of the companies reported cost savings from AI adoption in their business. They also reported that AI adoption has decreased business units cost by at least 10% on average.  Is this the only benefit of AI implementation? Not in the least. Here is why AI is so important.

1. Efficiency 

AI handles manual tasks at a pace and scale that is beyond human ability. This allows workers to move to higher-value tasks that AI technology cannot handle.

Such a well-calculated balance helps businesses minimize the costs associated with mundane tasks while maximizing the talent of human capital.

2. Shorter business timeline

Businesses are moving faster in this digital age. However, AI empowers businesses to move faster as it enables shorter development cycles and reduces the time taken to move design to production output. In turn, this shortened timeline delivers better and more immediate ROI.

3. Improved customer service

Delivering a positive customer experience has become a determining factor between a successful and an unsuccessful way of doing business. Best customer service includes knowing the customer, their needs, and presenting customers what they need when they need it. That is exactly what AI can do constantly.

4. Near-instantaneous monitoring capabilities

AI’s capacity to process massive amounts of data can help businesses stay alert to issues, recommend action, and initiate a response. This prevents costly and disruptive breakdowns and thereby eliminates the cost of maintenance work. AI’s monitoring capabilities can also be effective in enterprise cybersecurity operations.

5. Error-free results

Human employees are prone to mistakes. By adding AI technologies businesses can ensure that errors are minimized as it can automate repetitive, rule-based tasks. This speeds up and enhances the entire process. Plus, it can be trained to improve and take on broader tasks.

Though AI has proven to be important for business success, some hesitate. Why? Let’s find out.

Read more: The future of Artificial Intelligence: A game-changer for industries

Why Do Businesses Still Hesitate?

Some decision-makers remain hesitant because they feel they are venturing into the unknown. Here are some additional reasons:

• Limited AI talent: Larger organizations are more likely to have the necessary technical skillset to understand the business case for AI investment. Some lag behind because they do not understand AI’s value proposition.
• Data issues: Insufficient quantity or quality of data is a common barrier to AI implementation.
• Concerns about responsible AI: Some have concerns about ethical breaches with AI.
• Concerns about AI investment: Many companies are concerned about moonshot investment.

Answering Top Burning Questions On AI Business Application

The rise of the popularity of AI welcomes several questions that must be answered to help businesses make informed decisions.

1. How does my business benefit from AI implementation?

AI cannot do everything. However, it can give your organization the ability to run automated tasks, pull reports and analyze data at the touch of a button. This can give you a strong competitive advantage. AI is capable of processing enormous amounts of data to unlock actionable insights.

2. When should I consider building an in-house AI-powered solution?

• When you are building something that differentiates your core product. If the project is not central to your business mission it probably isn’t the best use of your team’s time and resources.

• When you have a sizeable engineering infrastructure because you will need dedicated resources to build, maintain, train, and improve your solution.

• When no vendors can meet all your requirements. Here’s a tip: when evaluating a vendor, ensure to ask for customer references and case studies of companies where they successfully implemented their AI solutions. Using a vendor can often be faster, cheaper, and provide better results than what a company can build on its own.

3. How to evaluate if a company’s AI is “good?”

Here, “good” depends on human talent, data, algorithms, and computing power. In other words, it depends on the company’s ability to gather the best data and the best skill set to solve the problem at hand. So, it can be helpful to ask companies what is the quantity of data, compare the relevance of their data with yours, and how the system was built.

4. Why is AI relevant to customer service?

The businesses that skillfully weathered the storm caused by the pandemic provided their customers and employees with reassurance, stability, and easily accessible information whenever needed. Deploying bots on websites will increase the use of self-service and provide relief to phone or chat queues.

Read more: 9 Examples of Artificial Intelligence transforming Business Today!

5. How can AI be used for a quick win?

AI bots can handle high volume repetitive tasks as we have already discussed. These tasks include answering questions, scheduling appointments resetting passwords, and more. Automating these tasks can provide quick and economically substantial wins.

6. What are the pitfalls to avoid?

There have been designs that left customers adrift in a sea of endless menu options. To avoid repeating this pitfall, design your bot thoughtfully and within the context of the end-to-end customer journey. This must include a seamless path to agents where customers do not have to repeat the information.

7. How can Fingent help leverage the best of AI?

AI systems require training and Fingent understands that. We are here not just to implement AI solutions. We will train, monitor, and make sure that it works. We have an excellent track record with business cases showing the financial value of implementing AI.

Our experts at Fingent can develop solutions that quickly show financial benefits. We have invested in extensive training, which is why Fingent’s AI specialists can strategically plan data warehousing and cloud computing in their sleep!

We can build on a foundation of open-source software and develop an AI solution that fits your needs on commodity hardware. We can also choose a platform that is simple to deploy and manage. We assure you that Fingent can understand and support the complete lifecycle. Fingent can provide AI applications to solve the previously unsolvable. Let’s discuss your project.

How Your Business Can Reap Profits Through AI Integration

“Is it the right time for companies to capitalize on AI?” – This question is lingering around the tech air for almost a decade now. 

Fear of losing jobs to automation, soaring IT budgets, lack of adequate skills and infrastructure, inability to perch on the ideal technology partner, and many other reasons are refraining businesses from venturing boldly into artificial intelligence initiatives. 

Engaging with clients across the globe, Fingent has realized that many of them believe AI to be the next thing in their business. Research suggests that next-generation enterprise IT systems that include AI components — called “future systems” — will grow revenues among leading companies by as much as 33% over the next five years. Many have adopted machine learning and other forms of AI into their core business processes. 

Moving from data-driven to AI-driven digital environments is the next evolutionary phase in business. By embracing AI into their workflows in strategic ways, business leaders will transform how data adds value to the business. This will introduce new ways for humans to contribute as well. 

As business leaders consider AI for their organizations, the top question is no longer “What is AI?” or “How does it work?” but “What can AI do for us?” In our effort to help our customers take advantage of AI, we have curated the pain points faced by businesses and how they can identify business capabilities and opportunities with AI in our latest white paper.

The insights you will gain by downloading our white paper:

• Understand more about AI and its broad categories
• Identify business capabilities and opportunities with AI
• Key business areas where AI brings the most value
• Steps to build a successful AI strategy for your business
• The simplest way to integrate AI into your business
• How to involve all in the AI wave to gain positive outcomes

Link to Download: How Can Your Business Use AI to Achieve Higher Profits Now?

Fingent’s technology solutions ensure that technical implementation and strategic adoption of AI into your business happen in accordance with your long-term goals. Connect with our AI experts today to start a conversation about your first AI initiative.