Impact XM’s operations were highly dependent on disparate systems, which increased the firm’s complexities and added to their maintenance costs. The company was looking for a technology partner who could help them leverage the latest technologies and scale with the rapid market changes
Challenges
The company was facing challenges with data management, interdepartmental collaboration, and business visibility. Through constant collaboration with the team at Impact XM, Fingent crucially analyzed the company’s various departments, understanding each of their workflow and challenges.
Result
Fingent recommended a customized CRM solution and a Project management tool specifically catering to the client’s unique workflow. Fingent’s solution targeted automating their critical tasks, improving work collaboration, and enhancing their technology utilization for better performance.
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We realized that our PeopleOps team can minimize their workplace struggles using an AI-powered virtual assistant. We wanted to automate FAQs and improve the HR team’s ability to handle more complex questions and circumstances.
Challenges
Our HR Team was pressed to transform their service delivery model. They were spending a lot of time on routine, repetitive, and transactional tasks at the expense of more strategic activities. This increased their frustration due to overwork, inefficacy, and low morale.
Result
MUSA has improved our HR team’s response time and has minimized their workload considerably. The Virtual Assistant provides instant and accurate responses to common queries, and shares analytics and reports needed for crucial evaluations.
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Priceless Places was looking for a trusted technology partner to help them deploy the right and affordable technology that helps them seamlessly connect working professionals with suitable workspaces and hospitable environments.
Challenges
The company required a glitch-free, highly responsive, and user-friendly platform that could streamline collaboration between parties, ease management and improve efficiency.
Result
Fingent helped Priceless Places develop an innovative web and mobile platform that enabled customers/working professionals, hospitality partners, and the team at Priceless Places to manage their operations independently via separate portals. The platforms digitized their entire process, enhancing their market reach, and improving their company productivity.
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The goal was to develop Kogland as an e-commerce platform with an extensive range of B2B functionalities. Fingent helped develop the platform using Magento, a leading open-source e-commerce development technology.
Challenges
Non-digital channels of medical equipment procurement increased cost per acquisition. Coordination between device/ drug manufacturers and dealers was error-prone, time-consuming, and inefficient.
Result
Kogland’s B2B e-commerce marketplace makes healthcare procurement fast and easy. The platform helps attain standardization in pricing, alleviate the involvement of middlemen, and streamline procurement for healthcare organizations.
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HTML5 | React | .NET Core | MS SQL Server | Leading AI Libraries
Requirement
The customer formulated a unique litigation strategy termed “Breaking The Habit” to simplify and transform workers’ compensation claims processing experience. They wanted an AI machine learning program to augment and strengthen their strategy.
Challenges
A typical compensation claims processing used to take up to three years for case settlement costing the employer (business owner/carrier) at an average of $85000. It was challenging for the insurance carriers to balance time, money, and cases in hand.
Result
Ambit is a light-touch worker’s compensation solution that leverages AI and machine learning. Ambit improves the efficiency and performance of insurance carriers, self-insured companies, lawyers, and claim adjusters and offers 57% reduction in costs for insurers.
“ I’ve never wondered if somebody else could have done it better, faster, or cheaper. I was impressed with Fingent’s honesty and transparency.“.
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Kogland was looking for a single digital platform that could offer them end-to-end visibility into purchases, sales, inventory, stock value, and other crucial business parameters. They wanted to remove data silos and improve enterprise-wide visibility.
Challenges
Manual processes, communication challenges, financial disorder, and inefficient customer data tracking resulted in poor decision-making. They also found it difficult to deliver personalized services to customers.
Result
Being an Official Partner of Odoo, Fingent helped Kogland integrate Odoo ERP into their system. Kogland now handles order management, purchase management, and inventory management using Odoo and also enjoys a horde of business benefits.
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IAOB wanted Fingent to develop a custom program management software that will help them organize their work and workflows, manage meeting scheduling, check meeting availability, send and receive notifications, and track various initiatives.
Challenges
Overwhelming deadlines with poor visibility across 10-12 diverse areas of operations, tracking, managing, and organizing multiple projects and initiatives, and lack of modern technology affected their day-to-day operations.
Result
A custom program management software that complies with the quality and philosophy of IAOB’s work and approach, and serves as a centralized data repository. Also enhanced the program’s security by integrating a multi-factor authentication process.
“ Their team has been a guiding light for us throughout this entire process. Responsiveness and flexibility are hallmarks of their work.“.
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An integrated solution that will provide real-time visibility into the performance of property listings, view offers, track 1031 exchanges, and visualize data insights for principals and brokers to make better decisions.
Challenges
Redefining net lease trading, adapting to the rising commercial real estate market demands, and embracing new technology trends were crucial for the customer to make data-backed investment decisions.
Result
A net lease trading platform with personalized property and seller dashboards, 1031 exchange tracking, dashboards that offer comparable analytics, portfolio sales, and BOVs, revenue projection charts, and financial summaries.
“ Off-the-shelf products in the market couldn’t accommodate our multi-party customer relations model “.
Fingent’s bespoke CRM application, tailored to our needs, streamlines processes for both our builders and suppliers. They even suggested ideas to maximize efficiency “.
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CAV, Inc. (Canadian Administrator of Video Relay Service)
Region
Canada
Industry
Assistive Technology
Technologies
XCode, Visual Studio | C#.NET, Swift | SQLite/JSON | Blend, Sketch
Requirement
CAV provides internet-based VRS services for the deaf community in Canada. They had a wrapper application for desktops and laptops, which was buggy. Realizing this, CAV was in clear need of a reliable application that enabled its customers to make and receive calls anytime.
Challenges
CAV had an existing wrapper application that had several bugs causing it to crash and severely underperform. As a result, they found it unable to factor in an application that is compatible and reliable for use by its customers at any time of the day.
Result
Upon closely understanding CAV’s requirements, Fingent developed a robust native VRS application that enabled deaf persons to easily make and receive calls, as well as help them manage call logs, contacts, and businesses through its different modules.
“ Off-the-shelf products in the market couldn’t accommodate our multi-party customer relations model “.
Fingent’s bespoke CRM application, tailored to our needs, streamlines processes for both our builders and suppliers. They even suggested ideas to maximize efficiency “.
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LASO is a state-wide non-profit law firm focusing on providing legal assistance with civil (non-criminal) cases to low-income individuals of the state. They wanted a platform to widen their reach and streamline their operations.
Challenges
With the growing need for civil legal aid, LASO was finding it difficult to serve more number of clients with their legacy methods of interviewing and sharing information. A technology solution seemed obvious, but it had to meet budget requirements.
Results
Fingent was able to create a web-based triage system, named the OkLegalConnect, that facilitated easy interviewing and enabled streamlined operations.
“ Off-the-shelf products in the market couldn’t accommodate our multi-party customer relations model “.
Fingent’s bespoke CRM application, tailored to our needs, streamlines processes for both our builders and suppliers. They even suggested ideas to maximize efficiency “.
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