Project Category: Case Study
Custom VRS Application to Enable Seamless Communication for the Deaf Community
Challenges:
Overcome frequent crashes and instability in their desktop app, ensuring a stable platform for deaf users to make calls anytime.
Industry
Nonprofit
Solutions:
Developed a robust, native app for Windows and Mac, providing enhanced features and uninterrupted VRS connectivity for deaf users.
Results:
Empowered the deaf community to communicate effortlessly through calls without dependency, ensuring comprehensive accessibility and user independence.
Location:
Canada
About The Client
The client is a pioneering nonprofit telecommunications company committed to breaking down communication barriers faced by individuals with hearing loss.
Using Internet and mobile-based technologies, they provide real-time sign language interpretation during calls with the help of professional sign language interpreters. Their user-friendly portal provides free registration for those reliant on sign language, enabling them to make and receive calls independently.
Case Overview
The client’s Virtual Relay Service (VRS) application bridges communication barriers for registered users by connecting them with sign language interpreters. Originally, they relied on a wrapper app for desktops and laptops. However, it was prone to frequent crashes and performance issues, and they envisioned a more reliable native app for Windows and Mac.
Fingent addressed these challenges by developing a stable solution facilitating flawless communication in ASL or LSQ, empowering users with dependable access anytime, anywhere.
CHALLENGES
Roadblocks Faced in the Existing System
The existing desktop and laptop wrapper app was prone to frequent crashes and performance issues.
Bugs in the application adversely affected its stability and reliability.
Need for a stable platform to enable connectivity for deaf and hard-of-hearing individuals.
SOLUTION
Fingent's Approach: Native VRS Application
Developed a robust, stable application compatible with Windows and Mac for easy VRS connectivity.
Customized the app according to client specifications for optimal performance.
Utilize advanced tools for precise and efficient flight scheduling, minimizing delays.
Implemented a range of additional functions for enhanced user experience.
Ensured the app allowed registered users to make and receive calls uninterruptedly.
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SOLUTION BENEFITS
Making an Impact on Client Success
Fingent developed a robust, native Windows and Mac app to enhance VRS connectivity for deaf and hard-of-hearing users. This solution delivered flawless communication, extended functionality, and efficient contact management, empowering the deaf community to participate actively in society.
Empowered the deaf community to communicate effectively.
Advanced features like managing call logs, contacts, and business information.
Enabled uninterrupted calling capabilities for deaf and hard-of-hearing individuals.
Support emergency calls to national hotlines.
Uninterrupted and Stable
Enhanced Features and
Empowered the Deaf
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Customizing Technology To Ease Access to Justice
Challenges:
The client wanted to help a larger population quickly find the right legal aid services. However, conducting personal interviews and collecting accurate data proved tedious and time-consuming.
Industry
Law/Nonprofits
Solutions:
A Web-based Triage System - OkLegalConnect
Results:
Platform users can now quickly attain the right legal aid services by simply attempting the interview sessions designed by the client team
Locations:
Oklahoma, US
About the Client
The client is a state-wide non-profit law firm focusing on providing legal assistance with civil (non-criminal) cases to low-income individuals of the state. They wanted a platform to widen their reach and streamline their operations.
With the growing need for civil legal aid, the client found it difficult to serve more customers with their legacy methods that involved interviewing and collecting vital information. A technology solution seemed obvious, but it had to meet their budget requirements.
Case Overview
Fingent recommended a feasible web application solution - OkLegalConnect that automates online interviews with simple questions and an assessment logic that determines appropriate services and legal aids.
One of the biggest challenges of the project was ensuring that the application was easily integrated with the existing systems of the partnered legal aid agencies so that operations could be optimized without disruptions.
CHALLENGES
Roadblocks Faced in the Existing System
Help a wider population achieve justice
Time-consuming manual and legacy processes
Inability to quickly conduct personal interviews and collect data
Difficulty in identifying the right POs and quickly sharing documents with them
Utilize new-age technology to speed up processes
SOLUTION
Fingent’s Approach - A Web-based Triage System - OkLegalConnect
The application helps the client connect seamlessly with a larger population, and thus, the platform was optimized to work effectively on smartphones, tablets, laptops, and desktops.
The admin creates and edits the dynamic forms that drive the interview process.
The app enables users to take a guided interview formulated by the client team.
The POs can share data and information regarding their services with the users.
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BENEFITS
Making an Impact on Client Success
The platform simplifies the interview processes and provides an advanced way to educate clients on legal procedures. It enables the client to connect more people to the right legal services and promptly solve issues. The standardization of the product has resulted in a great solution for the end clients, making OkLegalConnect a unique web application for finding civil legal services faster.
Flexible to quickly adjust to the fluctuating requirements of the partnering agencies
Enabling seamless API integrations
Educate clients on legal procedures easily through the app
Automate connecting users with the right participating organizations to share more relevant information
Streamlined collaboration
with POs
Smarter and prompt processes
Reach a wider audience
Leverage new-age technology
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Tailored Customer Self-Service Portal to Streamline Payments
Challenges:
Lack of digitization. Manually processing invoices proved error-prone, tedious, and time-consuming.
Industry
Finance
Solutions:
Self-Service Customer Portal
Results:
Streamlined payment processing, faster invoicing, flexible payment options for customers, secured payment system.
Locations:
US
About the Client
NEC Financial Services, LLC is a wholly-owned subsidiary of NEC Corporation of America that provides leasing services. Founded in 1986, NEC Financial Services provides diverse financing solutions to system integrators, solution providers, resellers, dealers, and customers, supporting product and solution sales to businesses across the United States.
They envisioned a dedicated secure payment interface built upon their existing system, which would give customers the option to make payments online and perform other functions related to their transactions.
Case Overview
The lack of payment facilities in NEC’s existing solution hampered their cash flows. Manual processes and invoicing proved error-prone and time-consuming and caused delayed payments. NEC wanted to digitize their payment systems, making them more efficient, seamless, prompt, and accurate.
Fingent proposed a dedicated customer portal featuring an easy-to-use interface that allows customers to make payments, view and download invoices, track transaction history, and more, all in one place. The system also provided flexible payment options.
CHALLENGES
Roadblocks Faced in the Existing System
Time-consuming manual processes
Lack of visibility of financial transactions
Lack of digitization and self-service options for customers
Processes prone to errors and inefficiencies
Delayed payments and invoicing
SOLUTION
Fingent’s Approach - A Self-Service Customer Portal
The Customer Portal enables NEC’s customers to make payments online easily. Featuring an easy-to-use interface, the customer portal is a convenient and secure place for customers to view and download invoices, track all payment history, review contracts, and billing details, etc., all in one place.
Options for NEC to add a transaction fee for Credit card and ACH
NEC can also showcase their latest offers through banner ads and FAQs
Instant reports on payment history and login timestamps of customers
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BENEFITS
Making an Impact on Client Success
Deploying the customer portal helped NEC streamline its payment transactions leading to faster invoicing and flexible payment options for its customers. NEC could do away with manual processes that bogged down their efficiency and replace it with a customer portal that handles payments and its associated processes efficiently.
Better control and access to all payment-related processes
Viewing due transactions and invoices, raising help tickets, and requesting finance made it easy
Eliminate tedious, error-prone, ineffective processes
Faster and secure payment processing
Streamlined payments
Smarter processes
Enhanced visibility
Improved customer experience
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Simplifying Healthcare Insurance With Custom Web Application
Challenges:
Lack of digitization. Manually processing invoices proved error-prone, tedious, and time-consuming.
Industry
Healthcare/Insurance
Solutions:
TruCare - A Web Application for Healthcare Software Company
Results:
A highly scalable, high-performing, and robust application with best-in-class UI and UX design with seamless integration of complex workflows.
Locations:
US
About the Client
The client is a leading provider of population health technology solutions in the U.S. They develop applications for health insurance companies to monitor their utilization management, disease management, and care management.
The team wanted to build TruCare Insights as a new companion app that could provide a suite of action-oriented dashboards and management tools for health insurance leaders.
Case Overview
The TruCare app had a few limitations. It did not provide integrated reporting options. Maintaining reports and reconciling them against the organizational benchmarks involved significant manual labor.
Fingent proposed a highly scalable web application with a best-in-class UI/UX design. The application allowed seamless integration, streamlined the organization’s complex workflows, and enabled the management of 10 million+ data records using custom filters.
CHALLENGES
Roadblocks Faced in the Existing System
A reliable tool that can provide insights into health insurance company
The need to simplify decision-making
Improve day-to-day operations, and identify new user segments
Monitor system performance, Workflows & staff productivity
Ability to meet compliance requirements
SOLUTION
Fingent’s Approach - TruCare Insights: A New Companion Application
The new TruCare Insights application aggregates TruCare data and allows users to filter, group, and sort data, monitor, update, reassign tasks/activities, and message users from within the application.
A reliable tool to provide insights to health insurance companies
Ability to handle 10 mn+ data records using custom data filters
Allow users to identify and categorize information in a self-service fashion
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BENEFITS
Making an Impact on Client Success
TruCare Insights proved to be a reliable and well-functioning software that is well-received by the vast client base. The app allows the client to easily connect with top-level executives in health insurance companies who make buying decisions, enabling the renewal of many expiring deals and attaining several new sales.
Automation of redundant processes and tests
Ability to install the application in the client’s on-premise environments
Allows users and insurance partners to draw insights easily
Promotes intelligent decision-making
Simple UI/UX
Highly scalable, high-performing
Quick insights
Seamless integration
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An Innovative Radio Mobile App
Challenges:
A radio app with a fresh design, new features, and simple navigation to match the new age preferences of mobile radio listeners.
Industry
Nonprofit
Solutions:
CBN Radio - An Innovative Mobile Radio App
Results:
Simple to use radio app that engages mobile users better with unique experiences
Locations:
US
About the Client
The Christian Broadcasting Network (CBN) is a global ministry committed to preparing the world for Jesus Christ's coming. Its chief motive lies in helping the young and old understand the principles of the Kingdom of God that relate to the spheres of human endeavor.
Utilizing the power of mass media communications, CBN reaches over 150 countries and territories through programs and content in over 70 languages to spread the glory of God and extend generous assistance in resolving human suffering.
Case Overview
Recognizing the constantly evolving heat in the internet radio market and analyzing CBN Radio's audiences, the client wanted a complete UI revamp for the app, giving it a new look, simple navigation, and exciting features.
Fingent initiated a whole new layout and design for the app, along with new features. The app’s new UI/UX and simple navigation elevated the user experience. The app also now supports background playing, enabling users to function effectively with other apps on mobile devices.
CHALLENGES
Roadblocks Faced in the Existing System
Reach a wider audience
Revamp and redesign the existing Radio app
Enhance mobile app user experience
Enable simple navigation and enhance UI/UX
Utilize the latest in mobile technology
SOLUTION
Fingent’s Approach - Redesigning Of The CBN Radio
The newly designed CBN Radio app allows users to seamlessly play, pause, stop, and stream through stations in the background, parallel with other apps. These features and designs are available on all iPhones or iOS devices.
A new, improved Homepage with daily devotionals, videos, and articles
Allows users to skip through songs and access on-demand streams
Added options like an open mic, suggesting a song or sharing a testimony
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BENEFITS
Making an Impact on Client Success
CBN Radio proved to be a successful channel for the CBN group to reach a wider audience. The app has over 196K users and fans across the globe, appreciating good Christian music, gospels, and news stories from around the world.
Enabled CBN to match the changing customer behavior and preferences
Improved engagement with features like ‘Request Prayers’
Allow users to utilize the app to the fullest with autoplay alarm options
Continuous collaboration to remove bugs and other app issues
Improved UI/UX
Wider reach
High user engagement
Improved ratings
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Custom Curriculum Mapping Software for K-12 and Higher Education
Challenges:
Render educational requirements in a simple and comprehensive manner
Industry
Education
Solutions:
INTERACT123® - A Custom Course Mapping & Pivoting App
Results:
Easy course mapping and pivoting across various learning formats, from face-to-face to hybrid, HyFlex, and online.
Locations:
US
About the Client
K-12 and higher education institutions have varying academic and instructional requirements linked to accreditation and licensure. For K-12 education, measurement is often defined by meeting a minimum number of total days annually (e.g., 180) with days broken down by instructional time. Higher education uses a credit hour system for measurement.
Substantive Solution.Inc. (SSI) created an analytical approach to assist K-12 and higher education institutions with mapping, designing, and redesigning courses in alignment with credit hours, accreditation, and licensure. SSI’s requirement was to assist them in making their solution more practical and secure.
Case Overview
The client’s legacy application made it difficult to render the educational requirements in a simple and comprehensive manner. The complexities were more as the legacy systems relied on Excel Sheets, which were created using very complex formulae to track interaction and credit hours in alignment with specified institutional measurements.
Fingent’s solution - INTERACT123®, offers K-12 and higher education institutions a pioneering approach for mapping and pivoting courses across learning formats (face-to-face, hybrid, HyFlex, online) to support instructional design, educational delivery, engagement, professional development, and student success.
CHALLENGES
Roadblocks Faced in the Existing System
Need for a user-friendly course management application
Complex accreditation processes
Difficulty for instructors to update and manage credit hours
Dependency on legacy and complex applications
Complicated Excel Sheet formulae make workflows even more tedious
SOLUTION
Fingent’s Approach - INTERACT123® - A Custom Course Mapping & Pivoting App
Fingent developed a new cloud-based web and mobile responsive application that provided higher education institutions with a pioneering approach to addressing compliance with online, hybrid, and onsite programs related to instructional design, educational delivery, engagement, and professional development.
Super admin portal for the high-level authority to easily manage all other institutional admins under them
Institution admin portal to manage all schools & colleges coming under an institution or university
School or college admin portal to manage schools and colleges and other instructors under them
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BENEFITS
Making An Impact On Client Success
INTERACT123® simplifies the path for mapping and pivoting courses across face-to-face, hybrid, HyFlex, and online formats in alignment with accreditation and licensure. The top benefits of the app are as follows:
Instructors can collaborate within the application to design or redesign courses
Users can handle their profiles and update data from anywhere, anytime
Reduced cost and efforts in preparing courses and compliance reviews
Cloud environment offers high scalability and integration capabilities
LTI integration & 508 compliance
Seamless integration
Streamlined workflow
Reduced costs and
manual efforts
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Virtual Reality Campus Tours with GearUp VR App
Challenges:
Help students, especially those from underprivileged areas, find an appropriate college education
Industry
Education
Solutions:
GearUp VR Mobile App
Results:
Gear Up VR app enables students to visit campuses cost-effectively and virtually experience every facility offered.
Locations:
US
About the Client
The University of North Carolina is recognized for its world-class teaching and dedicated public services. It offers over 200 academic programs and graduates more than 54,000 students annually. The organization wanted to improve students' performance and participation in higher secondary and post-secondary education and reduce college dropouts.
The GearUp project was initiated to significantly increase enrollments from underprivileged areas of the state. The client wanted to improve students' performance and participation in higher secondary and post-secondary education by helping them gain a better understanding of the various programs available to them in the universities.
Case Overview
Realizing the increased use of mobile apps among students, the client wanted to invest in mobile technology to create more engagement among students and encourage them to enroll in various courses. They wanted the app to be a medium to educate students on the various programs available.
Enabling immersive experiences, Fingent deployed virtual reality to create an app that instantly connected students with the universities' programs. Through the app, the students can virtually experience every facility provided on the organization's 16 campuses.
CHALLENGES
Roadblocks Faced in the Existing System
Increase the number of enrolments
Educate students on various available courses
Time-consuming and costly campus visits
Allow students to access information regarding the university quickly
Utilize mobile technology to increase influence
SOLUTION
Fingent’s Approach - GearUp VR Mobile App
Implementing the latest mobile technology and 360-degree VR video abilities, Fingent helped the University build an innovative mobile app that promptly connected students with all 16 UNC campuses through their mobile devices, giving them more insight into the available courses and opportunities.
The app lets you explore the 16 campuses of UNC through a single mobile device
Students can experience a pool of 360-degree VR videos of the campuses and classrooms
The app also features the option to ask questions about the programs, compare each campus, and more.
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BENEFITS
Making An Impact On Client Success
With the GearUp app, students are now closer to college education and the 16 campuses of the UNC than ever before. Eliminating tedious and costly campus visits, the GearUp app has regulated and streamlined the complete search process for colleges.
Facilitates a better understanding of the various college programs at UNC
Enables students to visit campuses eliminating high costs and time spent virtually
Helping students better engage with and comprehend the vast pool of opportunities.
Assists students in choosing the right career paths for a better future.
Improved enrolment
Cost-effective campus visits
Enhanced student engagement
Better student-university interaction
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Innovative Web & Mobile Weight Loss Tracking Apps
Challenges:
Revamp their existing Signatur Patient Tool, making it more engaging and innovative. Enable a companion mobile app as well.
Industry
Healthcare
Solutions:
Innovative Web & Mobile Weightloss Tracking Solution
Results:
The new Medi-Weightloss app helped them increase their number of happy customers by 16%, offering effective weight loss programs.
Locations:
US
About the Client
The client, a leading fitness firm, offers weight loss programs, products, and services in over 90 locations across the US. The organization was founded by a group of physicians and registered dietitians who are qualified in the area of weight loss. Medi-Weightloss employs a holistic approach to help people control their calories and enable weight loss.
Medi-Weightloss wanted to innovate its Signature Patient Tool with the latest innovations in web and mobile solutions, to enhance customer engagement and increase patient participation. Considering the growing business, the organization was looking for a robust technology partner to help revamp their existing web application and develop a mobile app within a limited time.
Case Overview
Analyzing the rapid evolution in web and mobile technologies, the organization wanted to transform its Signature Tool to enhance customer experience and improve user engagement. They wanted their app to promote more intuitive content that could help clients in their weight loss journey.
Focusing on improving customer engagement and user experience, Fingent innovated the existing Medi-Weightloss web application with a fresh look and unique new features. Along with the standard weight loss tracking system, the app could now allow patients to maintain daily journals, set daily nutrition and fitness goals, and receive badges on goal completions.
CHALLENGES
Roadblocks Faced in the Existing System
Inability to track customer weight loss journey
Limitations to engage clients with interactive content to promote weight loss
Engage patients through a mobile app
Build a user-friendly signature tool
Reach a wider audience through mobile app ability
SOLUTION
Fingent’s Approach - Innovative Web & Mobile Weight loss Tracking Solution
Fingent helped build a web application using Django for the backend - a Python-based web framework and React for the front end. Minimizing the implementation complexities and adoption time, Fingent’s solution seamlessly blended within Medi-WeightLoss's existing environment and met their important delivery deadlines.
Journals allow users to log their daily workouts & intake of food
Users can set weight loss goals in their journal
Badges for users who have completed their weight loss goals
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BENEFITS
Making an Impact on Client Success
The new, improved tool enabled Medi-Weightloss to enhance its weight loss programs with more intuitive videos and sessions. They could now upload over 1,730 recipes and exercises seamlessly to their Signature Tool. The intuitive and mobility-enabled platform enhanced user experiences, encouraging more patients to participate. As a result, their number of happy and successful customers increased by 16%.
User-friendly design and unique features
Medi-Weightloss helps its users all over the country lead a successful weight loss journey
Leveraging the latest technologies in web and mobile development
Allows admins to manage and engage customers better
User-friendly app
Wider reach
Enhanced customer engagement
More successful weight loss stories
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Creating Immersive Learning Experience With Custom Software
Challenges:
Truly understanding the original bible verses requires a proper understanding of the biblical languages, which are often difficult to learn due to their complexities.
Industry
Education
Solutions:
Biblingo - An Immersive Learning App
Results:
Biblingo helps students quickly recognize literary patterns, grammatical structures, and senses of words, enabling them to learn biblical languages faster and stress-free.
Locations:
US
About the Client
Analyzing the decline in Bible reading and biblical literacy in today’s culture, Kevin Grasso, a passionate linguist and Bible translator, envisioned Biblingo as a way to advance God’s Word in the world. He realized that making the biblical languages more accessible and easier to learn would help spread knowledge of God’s word.
The client aimed to help laborers of all kinds master the culture and languages of the Bible and aid them in transforming the world with bible teachings. However, students often found the biblical languages Hebrew and Greek very complex and difficult to grasp. Thus, the team wanted to implement an interesting and captivating teaching mode.
Case Overview
Learning biblical languages is daunting and frustrating. Without solid resources, it is difficult to grasp or actively use them daily. Students often spend hours together on Greek and Hebrew, only to make little progress in originally using the languages and having a perfect understanding.
Fingent helped the client build a fun, interactive, engaging, and intuitive platform that promoted immersive learning. The custom-built app Biblingo uses proven second language acquisition techniques and modern language studies to enable students to grasp biblical languages quickly.
CHALLENGES
Roadblocks Faced in the Existing System
Limitations in understanding bible verses that are written in biblical languages
Difficulties in grasping the complex biblical languages
Time-consuming learning process
Difficulty in finding the right instructors
Reduced efficiency in fulfilling the organization’s missions
SOLUTION
Fingent’s Approach - Biblingo - An Immersive Learning App
Fingent helped create an intuitive learning app with user-specific portals that facilitated easy learning for students while enabling easy administration for instructors. With simple registration, students can access all learning materials and instructions in the selected language with ease. The admin side, on the other hand, allows the organization to upload files, create classrooms, and manage students.
Biblingo uses multimedia and rich vocabulary to reconstruct the Bible culturally
Flashcards, Dictionaries, and Vocabulary features help students learn words and phrases
Teachers can create classrooms for better student management
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BENEFITS
Making an Impact on Client Success
Executing an immersive and interactive approach, Biblingo helps students learn the biblical languages in a fun and engaging manner. It helps students quickly advance in learning the biblical languages and understand and imbibe the culture of the Bible. With simple-to-use features, Biblingo is an effective learning app for schools, organizations, families, and individuals who enjoy and think can benefit from learning biblical languages.
In-built study tools to elevate the learning experience
Detailed list of students with ID numbers to enable admins to manage the users better
Built-in dictionary to allow users to get more clarity of words while reading the Bible
Better understanding and readability of the Bible verses
Immersive learning
Convenient access to learning materials
Easily grasp and retain knowledge
Improved instructor-learner relationship
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A Customized Solution To Unite Against Bullying
Challenges:
Creating a “digital bridge” to allow the youth to instantly connect with the right help, support, and guidance during any emergencies.
Industry
Nonprofit
Solutions:
A Bullying Prevention App With Both Web And Mobile Accessibility
Results:
A custom-built mobile and web application to enable quick access to helplines and resources to stay equipped during emergencies. Better understanding of rights and support against bullying.
Locations:
US
About the Client
Be Strong is a national non-profit organization working to empower youth in preventing bullying. Utilizing a comprehensive student-led approach, Be Strong strives to change peer behavior by helping students reveal their challenges and training them to become more resilient. The organization provides resources, support from friends, families, and communities, interventions, programs, and best practices to help students battle emotional, behavioral, and everyday challenges.
The client wanted to support a larger group by creating a “digital bridge”. They wanted the students to have the ability to instantly connect with the right help or support, guaranteeing more safety. Merely having a website was not helping engage the respective groups rightly.
Case Overview
Be Strong wanted to enhance its website capabilities, enabling a wider engagement. The team wanted to initiate live broadcasting of events, push notifications, interactive surveys, quizzes, and polls. Analyzing the increased usage of mobile devices amongst today’s youth, Be Strong also wanted to create a mobile app solution for both iOS and Android to ensure more people benefit from the various contents, resources, and supports delivered by the team.
Utilizing expertise in custom web and mobile app development, Fingent initiated mobile app development and web app modification simultaneously to reduce production time. Considering that the mobile app solution was intended primarily for students, teachers, parents, and school administrators, user roles were created for both iOS and Android device users.
CHALLENGES
Roadblocks Faced in the Existing System
Develop a “digital bridge” for youth to access the right support
Enable better website engagement and experience
Bring vital resources and helplines closer to the youths in need
Enable polls and live-streaming
Reach a wider audience through mobile convenience
SOLUTION
Fingent’s Approach - Web & Mobile Bullying Prevention App
Fingent helped the client build a custom cross-platform mobile app and modified their existing website to enable more intuitive apps for bullying prevention. The mobile app allows students and users to reach emergency contacts and helplines instantly. Users also get the opportunity to learn and interact better with Student-led programs for more support. The web app was enhanced by utilizing custom plugins for more interactions and engagement.
Easy access to resources that prevent bullying and build youth resilience
Content filters to match user roles like teachers, students, administrators, etc.
Ability to create polls on the website
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BENEFITS
Making an Impact on Client Success
The custom-built mobile and web applications now enable the client to reach a wider audience seamlessly. Updated IT infrastructure and scalable APIs on the website allow smooth streaming of live events, streamlined functioning of live polls, receive feedback and updates from students, and enable a stronger support system.
Quick access to anti-bullying and suicide hotlines
Connects users via zip codes to food, housing, and escape violence
Enable better user engagement on the website with live streams and polls
Allow a better ecosystem to prevent bullying and extend support
Better user engagement
Easy access to vital resources
Wider reach
Bridging the gap with technology
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