SAP Customer Experience

Building seamless customer journey with SAP C/4HANA, Hybris, and CRM

2003

Year of Establishment

100s

of Customers Worldwide

4.9/5

Customer Rating

How Fingent Helps

How can you understand your customers more at each step of their journey and make the right connections across all touchpoints? The more you know your customer, the better you can differentiate and grow your business by delivering exceptional customer experiences.

We help you deliver a unified customer experience across all channels by leveraging SAP C/4HANA, SAP Hybris, and SAP CRM. Right from the first contact a customer has with your company to the point when they choose to buy from you, we help you integrate various solutions for marketing, sales, and customer relationship management.

Our SAP Customer Experience Services

SAP C/4HANA is a suite of five industry-leading cloud solutions including SAP Marketing Cloud, SAP Sales Cloud, SAP Commerce Cloud, SAP Service Cloud, and SAP Customer Data Cloud. We help you integrate and customize C/4 HANA solutions for winning a loyal customer base that increases your efficiency and reduces the risks and costs involved in your business.

Hybris is a group of products from SAP designed to provide end to end customer engagement experience. It involves distinct products for commerce, billing, sales, customer service, and marketing. Empowering your business with Hybris products, we help your organization in cutting costs, saving time, reducing complexity, and enhancing your customer experience.

A modern CRM automates and integrates most of your customer-facing activities. Be it sales, marketing, customer service, or e-commerce, Fingent helps you integrate the powerful solutions in the SAP CRM suite to improve your analytics, personalization, collaboration, visibility, and other aspects. Get deeper insights into your business with our SAP CX and CRM solutions.

Analyzing your current and future state of business and technology, we deliver solutions across the SAP stack to elevate your customer experience beyond realms. Our goal is to help you with intelligent customer engagement and intelligent experience management that can innovate your product value chains and transform your business with the help of powerful data insights.

Why innovate your business with us

Consistent high-quality results with robust agile teams and dedicated QA practices

Highly cost-effective and best-of-breed solutions with no last minute surprises

Transparent project management with maximum adherence to deadlines

Our Unique Approach & Process

By initiating your project with Fingent, you get a dedicated and skilled team backing you up round-the-clock. All our processes are customer-oriented, designed to reduce the cost of business operations, address IT resourcing challenges, and offer you a competitive edge. We start with a deep analysis of your requirements and continue our relationship with post-launch support and updates.

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Research and Discovery

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Validating and Shaping Idea

3

Design and Prototyping

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Development

5

Testing and Quality Assurance

6

Maintenance and Support

Contact Us

Hundreds of leading businesses have derived strategic advantages from our transformative solutions.






“Off-the-shelf products in the market couldn’t accommodate our multi-party customer relations model.”

“Fingent’s custom CRM application streamlines processes for both our builders and suppliers. They even suggested ideas to maximize efficiency.”

“Fingent helped us replace our technology with a new platform solution that included ASP pages and SQL databases. “

“They’re very good at explaining things, not overwhelming us with technical buzzwords. ”

FAQs

SAP C/4HANA is a cloud-based customer experience and e-commerce platform. It’s an umbrella term for SAP’s solutions in the customer experience field. The C/4HANA portfolio consists of five solutions: SAP Marketing Cloud, SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, and SAP Customer Data Cloud.

Experience Management (XM) is the process of monitoring every interaction stakeholders have with a company in real-time to identify scope for improvement. SAP came out with experience management software in 2019 after completing the acquisition of Qualtrics, a US-based experience management software provider. SAP experience management allows businesses to combine X-data (Experience data) with O-data (Operational Data) to make sure that every business data is based on both facts and intangibles.

SAP S/4HANA is SAP’s Next-Generation ERP Software. SAP C/4HANA is SAP’s in-memory customer experience (CX) suite.

SAP Customer Experience integrates various solutions for marketing, sales, retail, and CRM. Its purpose is to create a solution that businesses can use to offer their customers the best possible service throughout the entire engagement.

SAP CRM is part of the SAP business suite. It enables organizations to stay connected with their customers. SAP’s CRM functionality allows you to automate and integrate your customer-facing activities: sales, marketing, customer service, and e-commerce. By collecting all customer data into one place, CRM allows you to deliver more personally tailored engagements to your customers.

Hybris is a leading e-commerce and product content management software provider acquired by SAP in 2013. Hybris is a group of products that provides end to end customer engagement experience in e-commerce. The SAP Hybris Product family contains distinct products such as Hybris Commerce, Hybris Revenue or Billing, Hybris Cloud for Customer for Sales, Hybris Cloud for Customer for Service, and Hybris Marketing. Each of these can be integrated with other backend solutions from SAP to accomplish end-to-end customer engagement experience.

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