SAP Customer Experience

Building seamless customer journey with SAP C/4HANA, Hybris, and CRM

2003

Year of Establishment

100s

of Customers Worldwide

4.9/5

Customer Rating

How Fingent Helps

How can you understand your customers more at each step of their journey and make the right connections across all touchpoints? The more you know your customer, the better you can differentiate and grow your business by delivering exceptional customer experiences.

We help you deliver a unified customer experience across all channels by leveraging SAP C/4HANA, SAP Hybris, and SAP CRM. Right from the first contact a customer has with your company to the point when they choose to buy from you, we help you integrate various solutions for marketing, sales, and customer relationship management.

Our SAP Customer Experience Services

Why innovate your business with us

Consistent high-quality results with robust agile teams and dedicated QA practices

Highly cost-effective and best-of-breed solutions with no last minute surprises

Transparent project management with maximum adherence to deadlines

Our Unique Approach & Process

By initiating your project with Fingent, you get a dedicated and skilled team backing you up round-the-clock. All our processes are customer-oriented, designed to reduce the cost of business operations, address IT resourcing challenges, and offer you a competitive edge. We start with a deep analysis of your requirements and continue our relationship with post-launch support and updates.

1

Research and Discovery

2

Validating and Shaping Idea

3

Design and Prototyping

4

Development

5

Testing and Quality Assurance

6

Maintenance and Support

Contact Us

Hundreds of leading businesses have derived strategic advantages from our transformative solutions.






    The entire engagement was completely transparent and very systematic. It’s been an exceptional working experience.

    Their team is completely committed to our success as a client, and they do that with their dynamic team.

    They’ve also been great at meeting the needs of our timeframe versus theirs.

    They go above and beyond what the typical developer interaction would be.

    They were highly responsive to our needs.

    We found their project management solid.

    Reviews from engineers testify that their code was consistently solid and comprehensively documented.

    I have been very pleased with Fingent Corporation’s user experience and design capabilities.

    The agency’s reliability, diverse resources, and solid communication made them a successful partner for over a decade.

    Through our involvement with Fingent Corporation, we’ve been able to cut our quality control costs by about 70 percent for the current year.

    FAQs

    SAP C/4HANA is a cloud-based customer experience and e-commerce platform. It’s an umbrella term for SAP’s solutions in the customer experience field. The C/4HANA portfolio consists of five solutions: SAP Marketing Cloud, SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, and SAP Customer Data Cloud.

    Experience Management (XM) is the process of monitoring every interaction stakeholders have with a company in real-time to identify scope for improvement. SAP came out with experience management software in 2019 after completing the acquisition of Qualtrics, a US-based experience management software provider. SAP experience management allows businesses to combine X-data (Experience data) with O-data (Operational Data) to make sure that every business data is based on both facts and intangibles.

    SAP S/4HANA is SAP’s Next-Generation ERP Software. SAP C/4HANA is SAP’s in-memory customer experience (CX) suite.

    SAP Customer Experience integrates various solutions for marketing, sales, retail, and CRM. Its purpose is to create a solution that businesses can use to offer their customers the best possible service throughout the entire engagement.

    SAP CRM is part of the SAP business suite. It enables organizations to stay connected with their customers. SAP’s CRM functionality allows you to automate and integrate your customer-facing activities: sales, marketing, customer service, and e-commerce. By collecting all customer data into one place, CRM allows you to deliver more personally tailored engagements to your customers.

    Hybris is a leading e-commerce and product content management software provider acquired by SAP in 2013. Hybris is a group of products that provides end to end customer engagement experience in e-commerce. The SAP Hybris Product family contains distinct products such as Hybris Commerce, Hybris Revenue or Billing, Hybris Cloud for Customer for Sales, Hybris Cloud for Customer for Service, and Hybris Marketing. Each of these can be integrated with other backend solutions from SAP to accomplish end-to-end customer engagement experience.

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