Leveraging Mobility to Enhance Field Service Management in Real Estate

A leading industrialist in the UAE with interest across retail, real estate, industrial, and joint ventures, required to develop role-based mobile apps that can enable them to receive and route customer requests directly to their core SAP ERP system.

Fingent initiated a three role-based mobile app, that improved the Turnaround Time for customer complaints, reduced manual work, and increased profitability.


About the Customer

Easa Saleh Al Gurg Group LLC (ESAG) is a leading multidivisional conglomerate in the Middle East that has its hands on a range of diverse products and business areas including retail, building and construction, industrial sector, real estate, and joint ventures. The customer uses SAP (ECC6 | EHP7) as their core ERP system. All their major business functions & transactions are being run and managed using this SAP system.

How we helped our client

  A Web-based Mobile App

Developed a web-based mobile application for the customer service representatives to process service requests from end customers.

  Role-based Mobile App

Developed a role-based mobile application for field service engineers/ technicians.

  Customer Mobile App

Developed a mobile application for end customers to reduce the Turnaround Time taken to attend service requests.

  Cost & Time Saved

The solution replaced exhaustive paper-based processing used to collect data, in turn reducing cost, time, and effort.

Kristen Betts

The entire engagement was completely transparent and very systematic. It’s been an exceptional working experience.

Rono Polito

They’ve also been great at meeting the needs of our timeframe versus theirs.

Michael Becker

They were highly responsive to our needs.

Steven King

Reviews from engineers testify that their code was consistently solid and comprehensively documented.

William Walsworth

The agency's reliability, diverse resources, and solid communication made them a successful partner for over a decade.