Leveraging Mobility to Enhance Field Service Management in Real Estate
A leading industrialist in the UAE with interest across retail, real estate, industrial, and joint ventures, required to develop role-based mobile apps that can enable them to receive and route customer requests directly to their core SAP ERP system.
Fingent initiated a three role-based mobile app, that improved the Turnaround Time for customer complaints, reduced manual work, and increased profitability.
About the Customer
Easa Saleh Al Gurg Group LLC (ESAG) is a leading multidivisional conglomerate in the Middle East that has its hands on a range of diverse products and business areas including retail, building and construction, industrial sector, real estate, and joint ventures. The customer uses SAP (ECC6 | EHP7) as their core ERP system. All their major business functions & transactions are being run and managed using this SAP system.
How we helped our client
Developed a web-based mobile application for the customer service representatives to process service requests from end customers.
Developed a role-based mobile application for field service engineers/ technicians.
Developed a mobile application for end customers to reduce the Turnaround Time taken to attend service requests.
The solution replaced exhaustive paper-based processing used to collect data, in turn reducing cost, time, and effort.