How is AI Transforming Various Industry Sectors?

From Siri to self-driving cars, Artificial Intelligence has been breaking into new realms, including industries that are late to adopt technology or that heavily rely on manual labor. Gartner predicts that by 2020, AI will produce more jobs than it displaces. By 2022, one in five workers engaged in mostly non-routine tasks will rely on AI to do a job.

The future of AI only looks bright! 

According to experts, AI and the future of work will amplify human efficiency and productivity. AI may match or even surpass human intelligence and capabilities on tasks related to pattern recognition, complex decision making, sophisticated analytics, language translation, reasoning and learning, and speech recognition. 

This article discusses how five major industries are benefiting from AI and its innovations.

1. Healthcare

No surprises here. AI in healthcare always comes first on the list. From doctors, surgeons, nurses to desk receptionists at clinics, Artificial Intelligence is enabling process automation across the healthcare community and ecosystem.

AI tools enable medical professionals to diagnose symptoms, identify trends, analyze data or information that would predispose a person to a particular disease.

AI-powered bots assist surgeons with heart, thoracic, and colorectal surgeries. Using bots for surgeries helps lower the risk of infection and blood loss, reduce pain, ensure higher accuracy, shorten hospital stays, and expedite recovery. Digitized health records (EHRs) help patients access their information on a shared online health portal.

Along with other technologies, Artificial Intelligence is being widely used in the ongoing fight against the COVID-19 pandemic. Remote patient monitoring using AI-powered medical equipment or devices help doctors maintain a safe distance from the patients, while offering treatment. The massive amounts of data generated every second in the field of medicine can be utilized effectively to continuously train AI systems through which these systems acquire the capabilities to generate insights that can aid medical researchers.   

Read more: How Emerging Technology is Transforming the Healthcare Industry? 

The future of AI in healthcare could include everything from answering the phone to interpreting radiology images, and designing therapeutic drugs.

2. Manufacturing

AI plays a key role in helping achieve better productivity, efficiency, and visibility across manufacturing operations. AI systems can transform the way organizations run their production lines, enhance human capabilities, garner real-time insights, and facilitate the design and product innovation.

Read more: Digital Transformation in Manufacturing 

Following are some of the ways by which AI impacts the manufacturing sector:

• AI systems help monitor every stage of the production cycle and machine learning algorithms can be used to predict the fill rate, thereby optimizing the manufacturing processes and production planning.
• Small, lightweight “cobots” help create safer working environments. Manufacturers can adopt robotics to perform dangerous jobs, thus sparing their employees for crucial tasks, thereby avoiding occupational health hazards. Cobots are considerably less expensive and easy to program than the usual industrial robots. Soon, machine learning algorithms can improve their capabilities and help the cobots take instructions from humans and interact with them in a better way.

Read more: What Are Cobots and How Can They Benefit Industries? 

• Predictive maintenance helps companies understand when machines need to be attended and serviced. Using machine learning, predictive maintenance can generate valuable data that helps prevent unplanned downtime. Sensors and advanced analytics in manufacturing equipment allow manufacturers to respond to alerts and resolve machine issues on time.
• Engineers or designers can input design goals and other parameters into generative design software (a program that generates several outputs to meet specific criteria) to explore better designs. Using machine learning, designers can learn from each iteration and understand what works and what does not.

3. Finance

According to a report by Business Insider Intelligence, about 75% of bank respondents with assets worth over $100 billion said that they are using AI technologies compared to the 46% of banks with assets less than $100 billion. 

As much as $199 bn is saved for the front office and $217 bn for the middle office. AI technologies in banking can help generate over $250 billion in value. Considering the significant savings opportunities, more and more companies are implementing AI. Simply put, AI helps financial services companies mitigate risk, reduce overheads, and generate more revenue.

4. Education

Thanks to the numerous AI applications, the academic world is becoming more personalized. Today, a student can access study materials easily through computers and smart devices. AI helps automate administrative chores and minimizes the time required to complete complex tasks thereby allowing teachers to spend more time with each student. 

Teachers can assess both multiple choice tests as well as written responses easily. Robots are helping create smart content such as video lectures and simulations as well as digitized textbooks that can be customized to the learning requirements. Along with the learning aids, these digitized interfaces help students of all academic ages and grades. 

There is also a rising interest towards smart campus initiatives. A smart campus is a physical or digital set-up in which humans and technology- based systems come together to create and deliver automated experiences across higher education institutions.

AI is eliminating the boundaries of learning regardless of the physical locations. Today, students can learn any course from anywhere across the globe, at any time. AI-powered education helps nurture the fundamental IT skills of students and soon, there will be a wide range of highly interactive and personalized courses available online.

5. Retail

The retail and e-commerce industry has huge volumes of customer information, sales forecasting, stock and inventory to be tracked. Artificial Intelligence helps simplify data management to a large extent. For example, while searching for a product on an e-commerce application, AI recommends similar items according to your budget, color preference, purchase history, browsing data, online behavior, etc. 

Cart abandonment is a common issue in the e-commerce industry which occurs when a customer adds items to their shopping cart but does not purchase them. With the help of chatbots and predictive analysts, the likelihood of cart abandonment can be reduced. Chatbots can remind your customer of the items left in their cart before they choose to navigate away.

Previously, people had to rely on the FAQ section of the website to get their questions answered. However, this included unchangeable questions and static answers and most customers were not satisfied with the answers. Today, however, it is changing. A chatbot agent can respond to questions using Natural Language Processing or NLP in a much better way and ensure that potential customers don’t abandon your website. Integrating voice search features into e-commerce applications helps offer a seamless digital customer experience. 

Read more: How Will Artificial Intelligence Transform The World By 2030 

Final Thoughts

Artificial Intelligence and machine learning together are promising to help transform every industry by guiding, organizing, and automating work. AI is definitely here to stay! At Fingent, we have the expertise to help businesses of all sizes including startups as well as established enterprises to gain an edge over competitors. 

From suggesting products or providing basic customer service or running software tests, developing apps, and completing extensive problem-solving procedures for industries, we use AI technologies such as machine learning, natural language processing, and business rules that will provide you with optimal results. Get in touch with us to learn more. 

Why IT is the guardian angel of businesses during a recession?

• Introduction
• Advantages of cutting-edge IT solutions
• 9 practical examples of how IT solutions recession-proof your business
• Use the present crisis as an unprecedented opportunity to lead

How Emerging Technology is Transforming the Healthcare Industry?

Technology has advanced by leaps and bounds and brought about changes in every industry. The Healthcare industry is no exception. Thanks to the advanced technology in healthcare, today, patients have access to some of the best and cutting-edge treatments. Also, patients can have access to innumerable minimally-invasive procedures that are less painful and result in better recovery.

With the world reeling under the COVID-19 pandemic, most countries are following lockdowns and social distancing to curb the spread. However, with the help of technology, remote consultations with experts, and the availability of intuitive mobile apps have helped patients (non-COVID) to receive improved patient care and quality healthcare experiences.

Read more: Digital Tools Reshaping the Healthcare Industry 

The following are seven of the top impacts of technology in healthcare that are revolutionizing the field. 

1. Improved Communication

Emerging technology in healthcare has facilitated improved communication within healthcare organizations. More and more medical professionals are leveraging technology such as video, AR/VR, real-time meeting capacities, and other online platforms to communicate and help spread knowledge in the field. Also, teleconferencing has made communication beyond geographic borders a breeze.

2. Electronic Medical Records

Gone are the days of bulky files and worn-out papers, Electronic Health Records (EHRs) or electronic medical records help save summaries of a patient’s medical records digitally. The digital summary can include lab reports, diagnoses, surgical interventions, prescriptions, and even details of hospital stays. Electronic medical records offer better insights into a patient’s health leading to accurate diagnosis and better patient care.

Digital records facilitate the sharing of information between specialists and labs thereby improving coordination. If properly maintained and implemented, digital records can also help increase accountability and reduce medical negligence.

Simply put, EHRs consume less time to create and are easier to maintain. They help medical professionals reduce the chances of making mistakes and make their life easier.

3. Big Data

For the uninitiated, big data refers to a large amount of data that is fast or complex and difficult to process using traditional methods.

Health technology allows medical accountants to gather big data in a short time. Data collection helps healthcare professionals to understand and learn cutting-edge techniques and trends. This data can be used for analytics and make predictions about possible epidemics and identify risk factors. Also, access to big data allows clinicians to recommend appropriate preventive steps more effectively and reduce deaths. 

Read more: 5 Ways Big Data is Changing the Healthcare Industry 

In addition to the collection of data, cloud storage of data ensures improved efficiency and accessibility with less wastage. This helps in research and development of new medical treatments and lifesaving formulations. Cloud storage is a secure and cost-effective solution with back-up and recovery features that are managed and maintained without additional server hardware. It is an invaluable advantage for medical research and analysis that helps in efficient health information exchange.

Read our case study: How a data analytics solution developed by Fingent enabled NHS to gain financial, clinical, and geographical insights and improved their visibility over KPIs. 

4. Information and Communication Technology (ICT)

Today, approximately 95% of Americans have a mobile phone and most of them use it to access information of some kind from the internet. Health technology also has reformed its processes to connect with people efficiently.

ICT has linked not just medical professionals but also with the patients.  From emails, telemedicine to smartphones and telemonitoring systems, all are used to share information. This is particularly useful for rural areas facing a dearth of facilities and/or specialists.

From diagnostic to management, ICT is improving constantly and streamlining how the healthcare industry functions and how patients are communicating with the care providers.

The new technology in healthcare allows care providers to compare health data of patients, identify risk factors, and recommend preventive measures. This has also given a boost to medical tourism helping many patients to seek consultations and second opinions from specialists practically from any part of the world. Patients can even virtually travel to another country to avail of specialized treatment or advanced surgery following remote communication such as video conferencing. 

5. Improved Patient Care

Technology in healthcare has provided the healthcare community with advanced tools to improve patient care. Using EHRs, physicians can easily access the complete medical histories of a patient and make an informed decision. Physicians can even use apps to identify possible medication errors and help a patient’s safety.

Virtual Reality (VR) devices and apps help ease symptoms of anxiety and depression in older people and those suffering from mental illness. Augmented Reality (AR) also helps surgeons to perform complex surgeries. Both virtual reality as well as augmented reality devices can help improve health and fitness among patients. Some examples like robotic knee replacement and gene therapy in cancer treatment prove that technology in healthcare will only grow exponentially in near future.

Read more: Is Mixed Reality the Future of the Healthcare Industry? 

Radio-frequency identification (RFID) technology has improved patient care by providing information about a patient’s crucial signs and temperature. RFID facilitates real-time tracking of location, identification, and communication.

In addition to VR, AR, and RFID, 3D printing is used to create prosthetics, hearing aids, and even customized dental devices.

6. Health Apps

Advanced technology in healthcare has resulted in the development of several health apps. This enables patients to have access to quick and accurate medical information using their smartphones. Patients can use these apps to keep track of medical appointments, receive reminders, and even access to test results easily. Health apps help people get healthier by offering customized solutions and track their food intake and activity levels.

Physicians can use these apps to access drug information to prevent side effects, solve any issues, and improve diagnosis. Physicians can communicate with their patients directly, record their vital signs, maintain logs about consultation and visits, and achieve better procedural efficiency. 

Read more: 5 Essentials to an Effective Healthcare Application 

7. Telemedicine

Telemedicine allows patients to consult with a specialist anywhere in the world. This new technology in healthcare facilitates critical care in emergencies, potentially saving lives. Telemedicine helps patients to use telemedical devices to receive home care and support via apps and video calls. Telemedicine makes it possible to transmit biosignal, medical images, and other crucial information to a specialist through asynchronous consultation. It means, neither the doctor nor the patient has to be present or online at the same time. This can significantly reduce the waiting time for patients and help improve delivery processes.

Healthcare professionals can monitor patients remotely via telemedicine. This can help manage chronic conditions effectively. Real-time interactions such as video conferencing can help with diagnosis, management, counseling, and patient monitoring.

Read more: Find how Fingent’s healthcare technology solution helped improve collaboration between doctors, patients, and patient caregivers 

Conclusion

To sum up, it can be said that technology has revolutionized healthcare and is expected to continue in the years to come. While developed nations have been able to harness health technology more efficiently, developing nations are not lagging. Today, more and more health providers are realizing the untapped potential of technology and leveraging it to streamline processes. There’s no denying that healthcare and technology go hand in hand and professionals will have to make the required changes and investments to improve the quality of healthcare.

We’re working with healthcare providers, medical analysts, life sciences experts, medical equipment suppliers, device manufacturers, and a host of players in the healthcare ecosystem to enhance their experience w.r.t. managing patient relations, delivering superior care, streamline treatment procedures and benefit from the rapidly growing medical data. 

Talk to an expert right away and get to know how we can help your business take the next step quickly and comfortably. 

Identifying 7 Common Mistakes in Tech Projects

As a non-tech business, you are an expert on the product or service that you are selling. That is your core competency, not information technology. Still, some businesses feel they can do it themselves. That could cost you a lot more than you think. Technology by nature is like a moving target and pinning the best technology solution requires quite a bit of work. Treating tech projects as an afterthought is a mistake that non-tech businesses make far too often. Worse yet, those mistakes can stall the growth of your business. Avoiding tech mistakes, especially the high impact ones, will be the thing that ensures the success of your business. 

What are the 7 deadly mistakes non-tech businesses make on tech projects and how you can avoid committing those mistakes? This article will help your company navigate the complex and confusing world of technology. 

Mistake #1. Skimping on Security

Most small businesses might conclude that their business isn’t that big to become a target for hacks and data theft. Unfortunately, security has become the number one issue even for small businesses with increased online scams, software vulnerabilities, and networks using improper architecture. Can you imagine the impact on your business if your trade secrets, customer information, HR records, and confidential communication fell into the wrong hands!

One of the top security risks most businesses often ignore is the failure to encrypt their emails. Some discard email encryption either because it is costly and complicated, or because they feel that the threat is insignificant. You can prevent much pain and loss by encrypting your emails. Always assume that every email you send could be intercepted by unethical hackers. 

Try this: Set up an email encryption system to protect all your emails and their attachments.

Read more: Emerging Security Technologies To Consider For Your Organization

Mistake #2. Patching New Software On Old Hardware

Most often than not software publishers release new upgrades that require a significant hardware upgrade in order to run the newer version. Many businesses purchase the latest version of the software without considering its hardware requirements. The use of old computers and their hardware can be problematic since these devices generally lack the latest features, hang too often, and are slower at common tasks like launching the application, booting up, printing, and internet search. This can result in a failed upgrade and can bring your business to a screeching halt until new hardware can be put in place or until the old version is reinstalled.

Try this: Before you purchase an upgraded software, check the minimum system requirements needed for the software to run smoothly and ensure that your existing system meets those standards. 

Read more: Tips for choosing the right Business Software – Tools vs. Solutions 

Mistake #3. Skipping The Planning Phase 

Planning for IT may seem tedious and time-consuming especially when you have so many things to get done with the running of your main business. However, it is vital that every business, big or small, must plan out their IT initiatives at least once a year. Failing to map-out your technology path can impact your entire business. You must plan your budget for new software and hardware upgrades while considering the need for additional manpower and/or technical support. Planning ahead will ensure business continuity and will spare you from unanticipated problems and setbacks when something fails.

Try this: Decide on a particular month of the year for taking stock and planning your IT structure and requirements.

Read more: Plan Less and Learn Faster Through Lean Business Planning 

Mistake #4. Inadequately Trained Employees

Some of your employees may understand technology, perhaps because they had some experience with it formerly or just because they are tech geeks. This is by no means enough to put them on the job to handle tech requirements. One of the most common mistakes that many non-tech companies commit is to try to get the job done with employees who are not adequately trained to use the technology they have at work. There is no alternative to training, it is an absolute must for business growth! Forgoing on the training of employees may render well-intentioned purchases useless and result in a massive loss of ROI. By training your employees you can lessen the likelihood of mistakes and improve overall productivity.

Try this: Take the “train the trainer” approach with your software provider. It is cost-effective and helpful.

Mistake #5. Ignoring Reliable Backup And Disaster Recovery

Businesses today are reliant on their records and data, which are almost completely stored electronically. It is extremely dangerous to assume that your backup system is working properly. A sudden power outage or a server crash can delete all your data within seconds increasing your downtime and the expenses that accompany it. It is a good practice to back up a test directory, erase it, and then do a test restore to ensure that your backup device is working. Also, ensure that the proper data is backed up.

Try this: Have a right backup solution and disaster recovery procedure in place.

Read more: COVID-19- Ensuring Continuity and Building Resilience- How business leaders can respond, survive, and thrive in the new normal 

Mistake #6. Not Leveraging Cloud Computing

Most businesses either embrace cloud inconsistently or treat it as an unnecessary expenditure for their tech projects. Cloud computing has emerged as the most efficient platform for businesses than on-premise counterparts. This is because it makes it possible for employees, customers, and other authorized users to access the data at any time from any place. In most cases, cloud-based applications offer greater functionality and are less expensive. Cloud computing is more secure than an in-house computer operation that may lack proper antivirus solutions, firewalls, or backup systems. 

Try this: Prepare a cloud strategy and as soon as possible, consider moving some of your applications and data to the cloud.

Read more: Cloud Migration: Essentials to Know Before You Jump on the Bandwagon

Mistake #7. Ignoring Preventive Maintenance

The most common mistake made by businesses on tech projects is the “repair when it crashes” strategy for IT infrastructure. While it may not hurt too much on some issues, can you imagine your 10-year-old server crashing! Now that could cripple your business. If your mission-critical hardware crosses its shelf life as it were, it is time to consider replacing it well before it actually crashes. Just like your automobile, IT software and hardware require regular maintenance and adjustments. Both the software and servers need continued care to perform at optimal levels. 

Try this: Avoid overextending the life cycle of servers. Start planning to replace it well in advance. Look for the manufacturer’s instructions on MTBF (mean time between failures) for your equipment.

Read more: Why Get a Maintenance Contract With Your Software Solution Provider? 

Don’t Make a Costly Mistake

As a business, you are constantly juggling multiple roles and duties to ensure that everything runs smoothly. Too often, the panic call comes after a technology mistake has been done already. It is crucial to remember that a single mistake could lead to catastrophic loss of data that your business may never recover from. Don’t take chances with your business. Get our experts to help you make those tech decisions and implement them smoothly. Give us a call and let’s get talking. 

Fingent Helps Ensure Hassle-free Filing of B2B e-Invoices for SAP Users in India

e-Invoicing is fast becoming the norm rather than the exception across industries and is being deemed mandatory by many governments as well. The Government of India has announced that starting from 1st October 2020, e-Invoicing will be mandatory for enterprises with a turnover of ₹500 crores while they submit their B2B invoices to the IRP and GST portal. 

Invoices that do not comply with the set requirements will be considered null and void.  All registered businesses under the notified class of taxpayers with an aggregate turnover of ₹500 crores and above must get ready and take advantage of solutions that facilitate the automatic issuance and receipt of electronic invoicing. 

In today’s fast-changing world, enterprises are under increasing pressure to adapt and perform. One way to deal with this challenge is to simplify processes for both buyers and suppliers. e-Invoicing is an excellent step in that direction. By making the transition from physical to digital invoicing, many companies are reaping the benefits of a more reliable, traceable, secure, and streamlined process. Fingent helps you accomplish the change in the simplest way. 

This article covers how SAP provides an automated solution for your business and how easy it is to file e-Invoices through your SAP ERP system. 

Without further ado, let us get into the details of e-Invoicing for B2B businesses.

What is the difference between a digital invoice and an e-Invoice?

Is there really a difference? Yes, there is! A digital invoice is either a Word or a PDF file of a paper invoice that is scanned. An e-Invoice on the other hand, is a data file that is transferred between computers. It contains structured data making it easier for a computer to comprehend and book automatically.

Why switch to e-Invoicing?

IRN has become mandatory on invoices and it is a requirement to avail the credit. False filing of credit with fake invoices has caused a considerable loss of revenue for the government. The e-Invoice system can provide a better taxpayer service resulting in an enormous reduction in evasion. e-Invoicing can also enhance the efficiency of tax administration by setting up enterprises on paper to generate invoices. 

An e-Invoice helps you detect and avoid false claims made through fake invoices. It restricts tampering with invoice value and other details. It can also simplify GST reporting. 

Here are some benefits of e-Invoicing:

• Convenient: Processing is digital and automated
• Fast: No waiting time for the paper to move from one desk to another
• Accurate: Minimized human error
• Cost-effective: Printing and postage cost is eliminated

Read more: Recession-proof Your Business with Digital Alternatives, Go Paperless! 

What is involved in e-Invoicing?

Having seen the benefits of e-Invoicing, let us get into the nitty gritty of e-Invoicing. Electronic invoicing or e-Invoicing is a system that is used to generate and authenticate an electronic document containing transaction information between the seller and the buyer. It is automatically sent over the internet and can be easily integrated into a customer SAP ERP or third-party system.

The IRP (Invoice Registration Portal) gives an identification number to these e-Invoices. The IRN (Invoice Reference Number) generated by IRP will then be used to transfer all the information to the e-Way bill portal and the GST portal. This system reduces human efforts and a lot of paperwork. These e-Invoices are specially simplified with web apps while still allowing for SAP systems to process them easily. 

The documents that are valid for e-Invoicing are invoices by a supplier, credit notes by a supplier, debit notes by a recipient. In the SAP system it is extremely easy to determine if the customer is eligible for e-Invoicing. Currently, the SAP solution is valid for B2B customers. If a customer has a registered GSTIN (goods and services tax identification number), the standard SAP solution determines if the customer is eligible for e-Invoicing or not. 

How to generate an e-Invoice under GST?

Here is a look at the steps involved in generating e-Invoices:

1. e-Invoices must be generated in the standard format prescribed by the GST network.
2. After generating the e-Invoice, it will be updated on the IRP and sent through an asynchronous call.
3. The IRP will then assign an IRN to the e-Invoice and digitally sign it.
4. Then, IRP will generate a unique QR code that contains vital information on the invoice.
5. Lastly, the e-Invoice is emailed to the recipient of the document. 

The e-Invoice process and its advantages

The e-Invoice system aims to avoid data mismatch errors by addressing various challenges and enabling better data reconciliation. The generation process allows for interoperability, thus minimizing data entry error. It allows you to track the e-Invoices prepared by suppliers in real-time. As the relevant data of the invoices are auto populated when filing different returns, it makes the tax return filing process much simpler and easier.

How SAP rose to the occasion

With most aspects of the business being digitized, the government process is not far behind. This approach towards digitization by the government has generated a need for electronic tax compliance. The e-Invoice system with regulatory obligations has become mandatory for businesses in most countries, including India. In order to cater to the need for a country-specific legal requirement integration, SAP developed its own SAP document compliance solution for S/4 HANA systems and SAP ECC for India users.

Benefits of navigating e-Invoicing through SAP document compliance

• A Global platform: SAP e-documentation is a globally used platform to generate e-Invoices and real-time reporting. 
• Live status update: It offers a live status update for each e-Invoice.
• Health check: By validating transaction data, it ensures an error-free payload to the IRN and NIC portal.
• Three solutions in one platform: It consists of e-Way bill, e-Invoice, and SAP digital compliance service of India.

SAP document compliance can offer businesses real-time generation of e-Invoices, auto-generate part-A of the e-Way bill while creating an e-Invoice, smoothen reconciliation between the e-Way bill and IRN and make cancellation of IRN possible. 

How Fingent can help you stay compliant with GST India e-Invoicing

Being a Silver Partner of SAP, Fingent offers e-Invoicing integration for SAP ERP users in India. We provide:

• API integration to authenticate, generate, cancel, print, and track e-invoice as per the prescribed format
• Follow SAP billing transactions to generate e-invoices directly
• MIS Reporting, Reconciliation, Status, Alerts, and Dashboards
• Extensive configuration options and easy-to-manage customizations
• No conflict with any of the existing SAP functionalities 
• SLA-driven support under AMC 
• On-demand support to handle any statutory changes made by the Govt. 

Read our case study: Automated Integration between SAP SuccessFactors-Employee Central and SAP S/4HANA– How Fingent helped the customer gain real-time insights for improved decision-making

The right implementation of e-Invoicing has the potential to transform the transactional landscape of the Indian commercial economy into a transparent digital system. It is an opportunity to create an automated e-trail and the SAP solution is designed to help you make this smoother and keep a tight control over legal requirements and compliances. 

Future-proof your business by giving it the edge it needs with our customized SAP solutions, which will help you with your e-Invoicing as well as offer you a host of other competitive advantages. We at Fingent are experts at creating intelligent business solutions with SAP. Give us a call and let us get you started. 

The Growing Application of AI in Insurance Leads to a Radical Transformation

• Introduction
• Why does the insurance industry require AI now?
• What are the benefits of AI in the insurance industry?
• Top 3 primary use cases for AI in the insurance industry
• Must-have AI technologies for the insurance industry
• Are you ready to ride on the wave of AI?

Analytics in Sports: Redefining the Tactics of Winning Games with Statistical Data 

Sports used to be simple. Play the game and compete to win. Entertainment value aside, athletes and teams would target to compete better than the others in order to win competitions, to get those points on the board, and get their hands on the prize. The bonus- fame, money, and fans! 

When it came to improving abilities, athletes and sportspersons trained hard, worked on their fitness and skills in order to reciprocate that out on the field of play. Coaches monitored, advised, and mentored them enabling the players to get better and fitter so that they could outperform their opponents. Fans followed their beloved teams and stars through various forms of media all the way from print to electronic. 

When it comes to gaining a competitive edge today, training and working hard are not enough. An athlete or a sportsperson needs to know more about specific areas they need to improve, how they can maximize their strengths and minimize their weaknesses, how they can target the competition among many other areas. The necessity to identify those minute yet significant attributes and generate new metrics and key performance indicators has prompted data analytics to make its foray into sports.

Discover the applications and dimesions of sports software with Fingent. We provide Custom software and analytics solutions for the sports industry to keep track of athletic performance, to create engaging fan experiences, and with the power of analytics assist your coaching staffs with better statistics.

Analytics – The New Player

Analytics has completely disrupted the way organizations go about with their businesses by using the one commodity that globally, every industry, or every business across every domain generates: Data! 

Data is what runs the show today. And it is analytics that has changed the world by using this data in infinitely creative ways to provide individuals, groups, or organizations with insight into what the data means, what information can be obtained from this data and how can this information be used to deliver positive outcomes. 

Read more: How Cognitive Computing is Revolutionizing the World of Sports

What does Analytics do?

Analytics identifies this data and gathers it into a common ground so that it can be structured into information. And this information generates insights that drive business decisions. Business decisions power growth and growth defines success. 

Simply speaking, analytics is a linear trajectory that empowers an individual or organization to transform itself. Analytics can be thought of as not only identifying and interpreting data but also the application of data patterns and various techniques that help in effective decision-making. Decision-makers use this information to identify past trends and make informed decisions that can have future business implications. 

Consider the thought – ‘If only three out of five routes were being used by commuters to travel from New York to Boston yesterday, then improving the other two and adding two more routes could reduce travel time by 25% within the next 5 years assuming the rate of growth of traffic on the road stays constant at 15% annually’.  

Analytics has changed the way we ask questions. The above example is meant to be some of the simpler scenarios of insight that one may gain using data analytics. The richness of data harnessed the power to make informed decisions. That is what analytics does. 

And now, the Sports industry has a new best friend.

Analytics and Sports

While the theory of sports analytics and the study of performance statistics might have been around since the 1980s, it was hugely popularized by Billy Beane – General Manager of the American baseball team the Oakland Athletics during the late 90s and early 2000s. Some of you might be familiar with the movie or the book Moneyball. Moneyball was inspired by Billy Beane’s study of Sabermetrics or the empirical analysis of baseball statistics that measure in-game activity.  Beane implemented methods to identify key performance indicators of players that would collectively bring in an improvement on his team’s performance in the long run. Using this approach, he built a competitive team that, despite having one of the lowest operating budgets out of over 30 teams in professional American baseball, consistently managed to produce performances placing them in the top five to ten teams in their league.

Global sports analysts and industry experts have remarked that the sports analytics industry is potentially expecting to reach a value of $5.2 billion dollars by 2024. Not bad for an industry that had a market value of around $125 million just about a decade ago.

Analytical approaches, however, are different when it comes to different sports. For example, baseball and cricket generate a majority of their data points during one to one interactions between players on the pitch, such as a pitcher pitching to a batter or a batsman hitting the ball towards a specific fielder. The approach used here could not be implemented in a game like Football (Soccer) or Basketball where multiple players are interacting with each other simultaneously with interactions becoming more attached among themselves if the ball happens to be closer to them.

There is no hard and fast rule when it comes to what techniques can be applied and that is where the beauty and challenges lie when it comes to applying analytics to sports. 

Key areas in Sports that Implement Data Analytics Techniques

Here are some key areas in sports that implement data analytics techniques as sports organizations look to maximize performance and revenue.

1. Performance Tracking and Analysis

The seemingly minute margins are what make the difference between winning and losing. This is where analytics has helped athletes and teams improve themselves both physically and mentally. 

Gone are the questions such as ‘How many goals did we score?’ or ‘How many assists does Player A have?’. Today the questions asked are more along the lines of ‘Player A has a pass percentage of 95.6 from which 47% of those passes were 15-yard passes. 34.5% of these 15-yard passes were forward passed. What percentage of those passes created a goal-scoring opportunity for our forward?’ 

or 

‘Player B has made 4.5 interceptions per game over the last 25 matches out of which 80% of them happened in the middle third section of the pitch. If we can have player A close to B during these interceptions, A could then pick up the ball and make a 15-yard pass to quickly release our forwards, could he not? This ideally means that we should pair players A and B closer together in our matches.’

Once again, the examples mentioned above are some of the less complex questions that are asked with respect to utilizing analytics across sports teams. And it only gets more interesting from there.

2. Monitor and improve performance

Giving coaches and managers data ranging from the distance covered, area coverage maps, heartbeat rates to passing percentages, shot classification, positioning data, and much more allows them to analyze in great depth. Devices such as fitness bands and video cameras coupled with custom algorithms enable the recording of such data which is presented to the coaches and managers as part of a massive statistical datasheet. This gives them the flexibility to identify key statistics and use them to plan training patterns and routines.

Coaches can use this data to tailor specific training programs for their teams and individual athletes that can help them improve on key performance areas relevant to their playing style. On another front, the data can also be used to identify key improvement areas so that specific drills and exercise routines can be implemented to develop on them. Or, this data can be used to target specific weaknesses of rival players so that the team can exploit them to gain a tactical advantage.

3. Fan Engagement

The last couple of decades saw technology and digitization invading the sports industry in a way that nobody could even think of 20 to 30 years back. With smartphones and mobile apps getting so popular today, sports teams and organizations are utilizing technology to engage with their fans to provide better customer experiences, gradually increasing the marketability of sports.

Sports franchises have used mobile apps coupled with analytics to improve the experiences of match-going fans. Fans can be rewarded with discounts, ticketing offers, merchandise offers, VIP seats, or player engagement opportunities based on their attendance, seat preferences, snack preferences, and more. Fans also stream matches online today. With applications utilizing basic information to identify fan demographics such as age, location, and teams they support, sports clubs and franchises have found ways to offer personalized packages to fans that enhance their user experience. 

Television and digital media are used as platforms where fans can interact not only with each other but also their players, club officials, sports pundits, and analysts as they come together to exchange ideas, opinions, and to network. Having team and player performance statistics available for visualization to the everyday fan brings out the analyst in them as well, giving them the sense of being more involved with their favorite sport, team, and heroes on the pitch – a sense of ownership if you will.

Read our case study: Legends Personal Training 3.0 – How Fingent developed a fitness regimen app for a select group of personal trainers and health professionals in Wimbledon and Kingston.

How Analytics Boosts Revenue Generation in Sports

Generating revenue is undoubtedly one of the most important aspects of running a business. This applies to sports companies too – be it running a sporting franchise, a team, or a league.

Some of the common avenues that sports teams explore include television deals for broadcasting games, ticketing for stadiums, corporate sponsorships, merchandising, and of course, player trades or transfers.

Examples of how analytics contributes to sports revenue:

• Analysts could identify leagues with potential based on past victories, player potential to attract crowds. For example, leagues, where teams have larger stadiums, would be prime candidates to earn more money through ticket sales. 
• Using data, sports teams can identify the fans who attended the games, made in-stadium purchases, and the movements within the premises. This information could be pivotal for the corporate personnel as it would enable them to have a greater focus on sponsor targeting and engagement both within the stadium and outside.
• Merchandising is a key component of a sports team’s revenue-generating model. Using fan information from ticketing, fan engagement events, or even previous purchases at the club’s stores, the decision-makers could identify potential other locations to expand their reach – enabling fans to buy merchandise of their team far easier.
• Player Transfers – There are various examples of transfer fees paid by a buying club to the selling club in order to facilitate a purchase for the services of a player. How would analytics play a role in this? There are many factors that determine the ‘value’ of a player – such as his/her current form, age of the player, the relative proximity of the player’s ability in terms of current ability and peak potential, marketability of the player, and various other factors. Analysts work out algorithms using a variety of these parameters to determine optimal market values which are then used as a starting point for any player trade or sales.

Read more: iBeacon Technology in Sports and Other Industries

The Potential of Analytics in Sports

The potential of analytics in sports is enormous. Though the sports industry has debuted analytics only lately, industry experts are trying to dive deeper into the implementation of data-driven decision making. Looking at the rising number of use cases and business benefits, it’s no surprise to say that the future of professional sports lies in the hands of sports analytics. 

Fingent offers a wide array of custom software and analytics solutions for sports organizations that help them manage their basic to the most complex challenges. Get in touch with us to learn more. 

Experience remote hiring success with custom hiring and onboarding platform

Even before the pandemic hit, the number of employees working remotely has grown considerably over the past few years. The number of people telecommuting in the US increased by 159% from 2005 to 2017. 

Even if the threat of COVID-19 ceases, we may not return to the traditional office structure any time soon. In other words, remote work will matter to business much more than it did earlier. Employers, therefore, need to find ways to facilitate remote work. This includes creating the best remote hiring and onboarding experiences for employees. Strong onboarding processes improve new hire retention by 82% (Glassdoor).

By making a switch from a traditional to a digital workplace, organization across the globe are embracing the new normal. While there are many off the shelf remote hiring and onboarding platforms available in the market, for long term flexibility, it is necessary to fine-tune the features, user experience, functions and so on to fit your organizational requirements. Fingent, as a top custom software development company, can help you create custom applications to power your recruiting and onboarding.

Challenges of remote hiring and onboarding

Companies want all of their employees to feel inclusive and want a collaborative environment. But how do you make people feel that they are a part of something when you’re working remotely? Remote working is not just video conferencing and chatting, but a comprehensive set of practices that organizations need to develop. Remote employees require more trust. This is what makes hiring remote employees so much different. With remote employees, you don’t have any physical control or direct supervision to know whether or not people are on Netflix or YouTube all day. Building trust over time is the main challenge that organizations need to address while bringing in remote employees. While hiring a remote employee, we’re investing in a person where we’re going to trust him/her to represent our company.

Read more: Check out how Odoo can help meet HR requirements

Remote employee hiring and onboarding is here to stay

Despite these unprecedented challenges that COVID-19 has presented, various organizations have reacted positively and made rapid changes to their remote workflow management priorities and expectations. This ultimately shows us that the need to hire and onboard new staff will continue. Businesses will have to come up with innovative ideas and creative best practices to continue with their hiring and onboarding processes. 

How can a custom platform for remote hiring and onboarding help you?

The hiring and onboarding process of each company is unique. Employers always look to incorporate the requirements of a particular LOB into their induction programs. A customized remote hiring and onboarding platform helps you edit your workflows the way you want. You can use different task types to create a unique workflow for a new hire, through which you can send forms, trigger emails, conduct training sessions, and much more. You can even generate reports to review the progress of each workflow. 

Let’s see how a custom platform can add value to your organization: 

1. Digitization of your recruitment process 

With traditional HR practices becoming archaic, organizations look for recruitment technologies that help streamline processes, giving them the best talent available in the market. A remote recruitment and onboarding platform that is customized to integrate ATS (Applicant Tracking System) allows you to post jobs, screen applications, conduct interviews, and centralize all this information in one shared place. When you’re hiring remotely, you have to find the best fit for your company from a large pool of candidates. Incorporating functionalities like intelligent screening, document parsing, video capabilities help you gain a better understanding as well as organize your recruitment process.   

Read more: Applicant Tracking System-Transforming Hiring Norms

2. Electronic documentation helps you go paperless

A custom platform that takes the paper out of paperwork is what you need today. An online onboarding solution with features that enable your new hires to complete their documentation procedures from wherever they are, using any smart device makes the workflow as painless as possible. This custom platform automatically triggers email reminders to employees if they have not completed their documentation before their joining date. The onboarding platform can be configured to give automatic error notifications and tips to resolve those errors to ensure that all your employee documents are accurate. Additionally, functionalities like fingertip signatures, photo upload, and OCR make paperwork a breeze.

3. Self-Service onboarding improves employee engagement 

Remote employees do not have the liberty of walking to their managers’ desk time and again for necessary guidance. Employee self-service onboarding comes to the rescue here and acts as a key to employee engagement. Self-service portals help to organize the onboarding process of your new hires helping them find all the information they need in one place. A customized remote platform with self-service onboarding capabilities helps your recruits access essential documents that help them learn and get up to speed quickly and with confidence. Thus employees are satisfied as communication channels are improved leading to higher productivity.

Read more: A Chatbot Story – How We Built a Comprehensive Onboarding Assistant for a Leading Research University

4. Project management on-the-go 

Onboarding and managing a remote team requires overcommunication. An online project management tool helps you do this with ease. You can opt for integrating a project management tool with your remote hiring and onboarding portal to reap the benefits in a single solution. This helps remote workers track the progress of their projects, collaborate effectively, and complete projects efficiently from anywhere, using any smart device. New hires can interact effectively, helping them learn fast. Managers can also track time and analyze what needs to be done in their projects. With a real-time overview, you easily get an idea of who’s working on what. Inbuilt video conferencing tools help you to stay in constant touch with your new hires working remotely.

5. Virtual mentoring and training programs 

Mentoring and training programs are an indispensable part of onboarding. They help an employee get accustomed to her new job, learn about the company culture, and update her skills to better perform his duties. You can integrate virtual mentoring programs in your onboarding process helping new hires know about their roles and get personalized training wherever they are.

Read more: Optimize Workforce Management with SAP SuccessFactors and Qualtrics

A company is indeed as good as its employees. Hiring and onboarding new employees was a time-consuming process traditionally. When all or most of your staff works remotely, things become complicated. A tailored platform for remote hiring and onboarding helps you deliver awesome onboarding experiences to your employees, fostering productivity, efficiency, and better employee retention. It also allows you to promote your company brand and culture which gives your remote employees a sense of belonging. 

So did you get a custom platform for hiring and onboarding remote employees? Now is the time if not done yet. Partner with us to develop a tailored platform to meet the unique needs of your company.  

Top Digital Alternatives to Go Paperless and Survive the Recession!

• Introduction
• Document Management Software
• Electronic Invoicing System
• Digital Signature
• Remote Work Collaboration Software
• Virtual Hiring and On-boarding
• Workflow Automation
• Mobile Payments
• Choosing the Best Way to Implement Paperless Initiatives