Retail

Strengthen your customer relationships with engaging brand experiences powered by innovative technologies

Retail Segments We Serve

  • Product information management
  • Loyalty and promotions
  • Transportation management
  • Warehouse and inventory
  • Omnichannel fulfillment
  • Supply chain management
  • Order and distribution
  • Virtual storefronts/web stores
  • Billing and payments
  • Automated invoicing
  • Payment security
  • Payment gateway integration
  • POS management
  • Field sales applications
  • Online shopping carts

Featured Customer Success Stories

Replika software provides retailers with a sales management suite to drive sales and monitor the impact. Fingent implemented a solution that follows a customer’s digital journey touchpoints, with support for three user types – Replika Admin, Brand Admin, and Salesperson. Read More

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Featured Customer Success Stories

Premium Retail provides merchandising, assisted sales and field marketing services for retailers and manufacturers. They required an application to effectively handle large volumes of data and replace their existing obsolete communication system. Fingent developed a solution that converts significant data volumes into visual representations and automates data input procedures. Read More

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Featured Customer Success Stories

The customer is one of the largest restaurant unit operators in the U.S. and is also a franchisee of brands like Pizza Hut. They wanted to automate the data flow (integration) between SAP SuccessFactors – Employee Central and SAP S/4HANA. Read More

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Challenges Affecting the Retail Sector

Customers have come to expect omnichannel purchasing experiences, demanding retailers to offer seamless shopping between websites, mobile applications, and brick-and-mortar locations.

To augment consumer experience and improve operational efficiency, retailers have to invest heavily in technologies and new shopping channels. Governmental regulations also impact operating costs.

A lack of personalization, poor inventory management, and tools not taking advantage of modern technology leave consumers with forgettable or frustrating retail experiences.

Keeping shelves stocked and warehouses operating efficiently are increasingly challenging, requiring retailers to carefully manage inventory and logistics to streamline costs and accurately deliver products.

How We Help Our Customers

Custom Retail Software for Maximum Efficiency

Generic retail software lacks the flexibility to deliver a modern retail experience consumers have come to expect. We build custom retail applications to connect everything from legacy enterprise systems to new solutions for highly-personalized retail experiences.

Integrate IoT Devices for Retail Intelligence

Internet of Things (IoT) devices equipped with smart sensors and persistent connectivity can lead to engaging and unique retail experiences. We integrate smart shelving, customer service robots, and other IoT devices for a connected customer business model.

Apply AI to Forecast and Manage Demands

By applying Artificial Intelligence techniques such as Data Science and Predictive Analytics, we empower you to forecast and manage demands during peak times. AI-based solutions will support you with risk management, enhanced delivery chain, and increased profits.

Analyze Purchasing Data for Customer Insights

We work with retailers to analyze shopping data and deliver enhanced retail experiences. Greater insights into purchasing trends make it possible to provide product recommendations and make business decisions backed by accurate, up-to-date information.

Use AR and VR to Merge Retail Experiences

Augmented reality (AR) and virtual reality (VR) allow consumers to experience products using new technology. We help retailers close the gap between online and offline purchasing through overhauled experiences that blend physical and digital solutions.

Employ Big Data for Highly Personalized Shopping Experiences

We help retail companies gain insights into customer buying preferences and behavior using new or existing data. Enhanced data analysis allows retailers to craft effective marketing strategies and deliver personal retail experiences based on customer behavior.

Contact Us

Hundreds of leading businesses have derived strategic advantages from our transformative solutions.





“Off-the-shelf products in the market couldn’t accommodate our multi-party customer relations model.”

“Fingent’s custom CRM application streamlines processes for both our builders and suppliers. They even suggested ideas to maximize efficiency.”

“Fingent helped us replace our technology with a new platform solution that included ASP pages and SQL databases. “

“They’re very good at explaining things, not overwhelming us with technical buzzwords. ”

FAQs

Technology can improve your retail business by reducing inventory and operating costs, improving customer satisfaction, automating inventory control, keeping track of your margins, improving your forecasting and budgeting, enhancing your supply chain, providing a personalized experience to consumers across several channels, and in many other ways.

Customer experience refers to how a customer perceives and interacts with your brand. In other words, each time a consumer associates with a company or brand, they engage with the brand physically, emotionally and psychologically, either directly, or online. Quality of customer care, advertising, packaging, product features, ease of use, reliability, price, and a lot of factors go into the fold of customer experience.

Omnichannel refers to a multichannel approach that intends to provide customers with a seamless shopping experience across web, mobile, desktop, telephone, or in a brick-and-mortar store.

A customer loyalty program is a marketing technique used by retailers to motivate repeat customers. These programs offer loyal customers rewards, discounts, coupons, points, or similar initiatives for persuading customers to buy more and stay loyal to the brand.

We develop custom software solutions for in-store retailers to improve their business across web, mobile, desktop, and cloud platforms. We also develop and reengineer your ecommerce solutions and integrate them with modules that support your business functions. Our solutions are meant to address a range of areas in retail including product, inventory, warehouse, payment, supply chain, transportation, point-of-sale, and others. We also help you leverage advanced and emerging technologies such as AR, VR, IoT, AI, machine learning, RPA, and so on that will improve your business reach and profitability.

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