SAP People Experience & Employee Engagement
Improving every aspect of people experience and employee engagement with SAP SuccessFactors HXM and Qualtrics
Importance of HXM
Why Your Business Should Care About Human Experience Management (HXM)?
Human experience management (HXM) focuses on the people (employees) who make your business successful, and their ‘human’ side that adds value to their work. SAP SuccessFactors HXM Suite is the next generation of human capital management (HCM) software that enables your HR leaders to create and deliver human-centric employee experiences.
Significance of SAP SuccessFactors HXM for your business
- Individualize every experience based on how people behave and work and what they need to reach their full potential
- Build the skills and agility required to create a future-ready workforce
- Create a positive employee experience to improve your employee retention and growth
- Easily manage the complexity of ever-changing global and local regulations with legal compliance
- Expand the strategic value of HR and maximize the ROI of people investments through extensive processes and experiences
With more than a decade of expertise in HR processes and technology transformations, Fingent’s HXM experts provide a balanced package of solutions driven by SAP SuccessFactors and Qualtrics.
Know The Difference
HCM vs. HXM: Which One Do You Need?
Human Capital Management (HCM)
- Focuses on the company needs first and treats employee needs as secondary
- More focused on managing and developing the people within the organization
- More traditional approach to manage on-premise data
- Solutions have a transactional nature, with tools and processes built to achieve organizational objectives
- Built around HR management processes such as hiring, performance management, payroll administration, and benefits management
Human Experience Management (HXM)
- Focuses on the employee and the company simultaneously
- More focused on understanding and improving the experience of employees, customers, and other stakeholders
- Cloud data management to provide real-time insights and a comprehensive view of HR data
- Puts employee experience at the center of HR processes to personalize each employee’s journey from hiring to retirement
- Designed to offer a highly personalized and user-centered experience for employees
Why HXM matters to your business?
SAP Human Experience Management Suite helps in balancing the experiences your employees seek with the expectations and requirements of your company. With a smart HXM strategy, you can:
- Improve business outcomes and drive positive changes within your organization
- Enable employees to effectively cope with stress and deliver high levels of creativity, service, and agility
- Deliver a compelling work experience critical to attracting, engaging, and retaining talent
- Tackle the skill shortage challenge by hiring candidates with the right experience and skill sets
- Maintain appropriate staffing levels to manage your workload
- Learning management, career guidance and support, performance tracking, and goals management
- Optimize employee compensation and benefits to match the value they deliver to your company
- Equip employees with readily accessible and easy to use technology needed to perform their jobs effectively
- Foster a company culture that makes your employees feel included, supported, and respected
Hiring the services of a certified SAP partner will allow your company to leverage HXM and drive human-centered success in a connected, integrated and consistent way.
HXM Solutions
Core Components of SAP SuccessFactors HXM Suite
SAP SuccessFactors solutions go beyond traditional human capital management (HCM) to deliver experiences that keep every person in your organization engaged and productive, with mobile self-services to support them wherever and whenever they work.
- Employee experience management: Includes a wide range of employee surveys, feedback analysis, and guided action.
- Core HR and payroll: Consists of a powerful human resources information system (HRIS), payroll software, self-service HR, time and attendance, and more.
- Talent management: Provides solutions for recruiting, onboarding, learning, performance management, compensation, and more.
- HR analytics and workforce planning: Offers AI-powered people analytics, scenario modeling, what-if analysis, and strategic workforce planning.
- Sales performance management: Solutions to streamline and manage incentive compensation, territory assignments and sales quota, agent onboarding, compliance, and commission management.
Key Features
Top Features of SAP SuccessFactors HXM That Will Add Value to Your Business
- Employee Central: Real-time data insights, integrated software capabilities, and employee self-service tools to help organizations manage people profiles, organizational charts, employee benefits, time and attendance, and HR compliance with more confidence.
- Performance and Goals: SAP SuccessFactors Performance & Goals solution helps your organization ensure strategy and goal alignment, continuously improve workforce performance through ongoing coaching and feedback, and accurately evaluate and recognize top talent.
- Employee Central Payroll: Integrated payroll management system that helps businesses streamline global payroll, automates and simplifies payroll operations, ensures continuous payroll, and reduces risk.
- Recruiting: Consists of features to streamline the management, marketing, and posting of recruitment and hiring processes.
- Onboarding: Allows HR teams to orient new hires, facilitate cross-departmental moves, and support offboarding functions to help with the employee departure process.
- Learning: Learning management system from SAP to foster a continuous learning user experience for employees through the use of social and mobile features.
- Compensation Management: This feature enables HR managers to build and manage strategic compensation programs that reflect the needs of the business, employees and the corresponding budget.
- People Analytics: Based on SAP Analytics cloud technology, this feature helps perform workforce planning using HR data, conduct predictive analysis and modeling, and build various types of reports and dashboards.
What’s New
Latest Innovations Offered by SAP SuccessFactors HXM Suite
Latest innovations from SAP SuccessFactors HXM Suite to help organizations build future-ready workforces:
Talent Intelligence Hub
- Serves as the data foundation for proactive people development
- Empowers individuals with the ability to showcase who they are with little manual effort
- Powerful ways to connect employees with professional growth and learning opportunities
Dynamic Teams
- Greater visibility into the contributions of dynamic teams that are outside formal reporting structures
- Enable team members to link objectives and key results (OKRs) to their personal performance goals
- Ready-made report stories on team structures, objectives and key results, and progress tracked across lines of business and departments
SAP SuccessFactors Opportunity Marketplace
- Allow employees to search and filter opportunities based on their growth portfolio attributes such as skills and aspirations
- Ability to surface job postings from SAP SuccessFactors Recruiting as recommendations will improve the HR’s focus on internal mobility
- Highly individualized open job recommendations in SAP SuccessFactors Opportunity Marketplace matched to each employee
Turning your employees into brand ambassadors is easier said than done. Our HXM services are designed to help you write their next chapter of human-centered success.
Deployment
SAP SuccessFactors Deployment Options
There are three deployment models available for SAP SuccessFactors Employee Central.
Full Cloud HCM Deployment Model
In this deployment model, all HR applications exist in the cloud, while some other processes are maintained in the ERP (ECC or S/4HANA), such as Sales and Distribution or Materials Management. Other processes may exist in third-party solutions.
Core Hybrid Deployment Model
In this deployment model, core HR and talent applications reside in the cloud, while some of the HR processes, such as time, attendance, and payroll are maintained in the ERP (ECC or S/4HANA). Other processes may exist in third-party solutions other than SAP ERP.
Side-by-Side Deployment Model
This deployment model can be selected if your company wants to take advantage of the latest innovations while retaining the existing SAP HCM investment. Side-by-side deployment model is typically used to roll out Employee Central across the organization for Manager Self-Service (MSS) or Employee Self-Service (ESS), while the HR administrators continue to use SAP ERP HCM.
Pros & Cons
Benefits & Challenges To Consider Before Transitioning to SAP SuccessFactors
Benefits of SAP SuccessFactors
- Great scalability and unlimited extensibility of resources
- Standardizes and streamlines your HR functions
- Offers end-to-end recruiting capabilities and HR selection processes
- Allows employees to track and maintain professional and personal goals in real time
- Easy onboarding and training of new hires
- Performance review and goal management to help HR and promote talent within the organization
- Fosters continuous learning among employees with a cutting-edge LMS platform
Challenges with SuccessFactors
- Legacy integrations and data migration challenges
- High cost of implementation (high average software fees per employee, per month)
- SuccessFactors is typically targeted at large organizations and their business processes
- Limited options for small businesses which force them to adopt a multi-vendor approach for their HR needs
- Based on a third-party sales model that sells, maintains and runs the system
- Adds additional consulting costs at times
Leveraging the broad portfolio of services offered by SAP SuccessFactors HXM and Qualtrics requires proper guidance by experienced professionals, from start to finish.
Insights
More Insights on SAP People Experience & Employee Engagement
6 Capabilities of SAP S/4HANA That Will Help You Become an Intelligent Enterprise
In the present digital age with cut-throat competition in every sector, businesses must offer compelling and consistent customer experience and innovative products and services. Your organization will be able to create a superior, personalized, and enriched customer experience
Optimize Workforce Management with SAP SuccessFactors and Qualtrics
The spread of COVID-19 has advanced the need for a single workforce management system (Human Capital Management system) that assists people in managing their jobs, rewards, development, payments, and many such areas. It’s during such a crisis that we realize the need for our HCM system to be well-connected