How successful leaders are responding to COVID-19 business implications 

As the world is wrestling with the unforeseeable implications of the coronavirus pandemic, our social and economic fabric is under severe stress. For most businesses, COVID-19 is unlike any crisis that they might have faced in the past. The urgency to respond has forced every business to rethink how they operate if they are to obtain any chance in navigating these new challenges. Times like these need leaders who must act quickly to minimize the risk to their employees and business operations while looking forward to creating a promising future. Beyond the crisis, they must ensure that their organization has invested in the right capabilities to adapt to the “new normal.” 

Read more: Navigate Business Impact Of COVID-19 With These Hot Technologies 

A resilient leader is a person who sees the most challenging crisis as a hurdle that you can hop over, not as an impregnable wall. That has been a hallmark of successful leaders. It is a remarkable ability that will help their companies recover quickly from a crisis and transform it into an opportunity to grow their business. Resilience is a learned ability, and it must be acquired, built, and developed by all business leaders. 

This article will present a detailed guide on leadership practices that will help business leaders respond effectively to the present crisis. 

1. Do not narrow your focus 

When faced with severe stress, the human mind tends to narrow its focus. Perhaps it is a survival mechanism, but it restricts your field of vision to the immediate foreground. Leaders must intentionally pull back to take a broad and holistic view of both the challenges and opportunities. Remember a bend in the road is not always the end of the road. Well-focused focused leadership fosters well-directed management. 

2. Do not panic

People do not follow leaders. They follow models of behavior. They look to their leaders for courage and strength when faced with challenging situations. Remember, your fear is contagious. Even if you do not say it out loud, people can understand and sense your fear. You cannot expect people to pivot if the leader is not positive. Aim to stir up energy in others, not fear. Empower your people with courage so that they can help in business recovery. 

3. Turn the crisis into a stepping stone not a tombstone

Do not allow the present crisis to paralyze you. Resilient leaders get ahead of challenging situations when they welcome inputs from others, admit their own mistakes, and stay open to suggestions. They take steps to adapt courageously. Resilient leaders must be willing to take risks confidently and experiment new ideas. It is easy to be stuck in the same routine until situations like this pandemic require organizations to change or die. Leaders who are not afraid to make bold decisions are the need of the hour.

Perhaps you must put a hold on large initiatives and expenses. Just do it. Do not depend on your past strategy. Those strategies may not be relevant now. Assess the ground situation often. Extend your antennae across the entire operative ecosystem. The best way to accomplish this is to create a network of local leaders and influencers. They can assist you by giving you updated information about the sentiments of employees, suppliers, customers, and other stakeholders.

Read more: 7 Ways for Your Business to Overcome the COVID-19 Aftermath 

4. Do not fixate on what is closed

Managing a crisis like COVID-19 can be thrilling for some leaders. However, that can be a trap where you might feel the urge to micro-manage the present. Resist the temptation to take over. Instead, use your experience to provide necessary guidance and support. A leader fixated on micro-managing will disrupt the rhythm of employees. Though managing the present is important, fixating only on one aspect hampers the growth of your business. It is like being bent on opening a closed-door when your house is on fire instead of running out via any other open door or window. Similarly, instead of micro-managing, a leader must take advantage of other employees by delegating responsibilities and trusting people while making tough decisions. 

Such trust starts with transparency: a willingness to admit your ignorance, and the track record you have built over years. Building such trust helps you develop positive relationships with your employees and customers. The fact is, a leader may be willing to make a dramatic change, but they aren’t going to make much headway without positive relationships to support that change. 

5. Rest, refuel and recover to rediscover the new win

One common mistake most leaders make is determining what to do without considering all the facts. The only thing that is certain about today’s crisis is uncertainty. All the facts may not be available or clear within the expected time frame. However, leaders must refrain from depending on their intuition or previous experience to make decisions. Resilient leaders better cope with uncertainty by continually collecting information and observing how well their response is working. 

Read More: Fingent’s Response to COVID-19 Business Implications  

Think of it as a long drive where a vehicle needs rest, refueling, and recovery before it continues onwards. In practice, it means that leaders must pause from time to time, assess the situation from multiple vantage points, and anticipate the possible outcome before they act. This prevents leaders from overreacting to new information as it comes in. True, there might be times when leaders will have to act quickly and decisively. However, leaders must take time to stop, assess, and anticipate before making further moves. 

Two behaviors that help leaders in this regard are updating and doubting. Updating involves considering the fresh perspective of the team. Doubting involves critically considering if their decisions require modifications, adaptations, or the possibility of discarding. This will help leaders develop new workable solutions. 

6. Avoid over-centralization

Situations like this pandemic increase risk, ambiguity, and uncertainty. This may scare leaders into becoming controlling and overbearing. They might create new layers of approval even for minor decisions. This might result in everyone involved becoming less responsive and frustrated with each new constraint. Instead, organize and determine which decision you will make and which you can delegate. Have clear guiding principles and guidelines. 

7. Anticipate and welcome structural changes

The current pandemic has accelerated structural changes at a quicker pace. For example, the possibility of remote work was slowly evolving before this. Today though, worldwide, most businesses have learned and understood the increased efficiency of communicating and coordinating over the virtual platform. Keep pace with the changes.

Case study: How Fingent created an inspiring and collaborative digital workplace for Sony Mobiles? Click here to download

8. Do not disregard the human element

The present crisis is so intense because it is affecting people. A leader may forget that the coordinated efforts of their people go into the daily metrics of share price, revenue, and cost. Create an environment where people are collectively motivated to contribute to their shared success. 

A crisis such as COVID-19 forces people to think of their own survival first. They might be bombarded with many anxieties concerning themselves, their work, and their families. A resilient leader will ensure a hands-on approach to this instead of assigning such as communications to legal staff. One of the most vital aspects of a leader’s role is to make a positive difference in people’s lives. Leaders must pay careful attention to the struggles people are facing and take measures to support them.  

9. Communicate effectively and powerfully

Communication during a crisis is either overdone or underdone. George Bernard Shaw once said, “the single biggest problem in communication is the illusion that it has taken place.”  An overconfident talk may raise suspicions about what a leader knows and how well they are handling the crisis. Distance working can create communication barriers as well and a team will look to their leaders for emotional reassurance and practical direction. This makes it important that leaders communicate frequently and thoughtfully. This will assure stakeholders that they are coping well with the crisis. Ensure to make your why’s clearly known to all involved. Let others know about what you are trying to do. Keep communication open and transparent. Communication also means that leaders listen and pay attention to differing opinions. They allow other team members to express their views firsthand. 

10. Keep up the routine

Whatever happens, good leaders ensure that their teams are always active, working, thinking, learning, socializing, and innovating. Even if it is virtual, their teams are on the move. When working at a physical location, work involves chatting, socializing, laughing, and making friends. Leaders do well to find ways to do these things even remotely.

11. Welcome feedback 

The most resilient leaders are concerned not only about their personal development but are more interested in the development of others. They recognize that everyone can contribute better if they learn from their strengths and weaknesses. Sharing constructive criticism plays a major part in this as well. The leader who welcomes feedback, negative or positive, is most likely to coach others well. 

Leaders, you are models

Across the world, COVID-19 is testing business leaders in every aspect of their role. The consequences of the present pandemic could last for a long time. It could present greater difficulties than anyone could ever anticipate. Resilient leaders focus their attention on leading beyond the crisis toward a more promising future as they manage the present well. The prolonged uncertainty and ambiguity are added reasons for leaders to embrace the best practices discussed in this post. The best leaders establish and reinforce behaviors that can support their organization during this crisis and after.

Read more: Business Process Re-engineering: Facing Crisis with Confidence 

Contact us to know more about how Fingent’s leadership supports customers to ensure business continuity and enables employees to engage effectively during the current pandemic. 

 

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    About the Author

    ...
    Tony Joseph

    Tony believes in building technology around processes, rather than building processes around technology. He specializes in custom software development, especially in analyzing processes, refining it and then building technology around it.He works with clients on a daily basis to understand and analyze their operational structure, discover (and not invent) key improvement areas and come up with technology solutions to deliver an efficient process.

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      Supercharge Your Business with These 11 Hot Tech Trends

      Technology is having an ever-greater impact on our personal lives and most importantly on the way we do business. The business world has transformed rapidly in the past few years and it will evidently continue to change the pace of business in the years to come. Whether it is the production of goods or the computing devices used at the office, new technologies have helped businesses run smoother and more effectively. As information travels more quickly and reliably, businesses are realizing how easy it is to grow globally and across multiple sectors. To gain benefits, however, businesses must keep up with technology and adopt new trends. This article discusses 11 tech trends to look forward to in the next couple of years. First, let us understand what drives these tech trends, and then we will consider their impact on businesses.

      What Will Drive the Evolution of Tech Trends?

      Two major reasons for the evolution of all kinds of tech trends are our day-to-day business challenges and the passion for innovation. As an intelligent being, it is normal for human beings to innovate to live better. However, from a business standpoint, it is about optimizing all that humans are capable of accomplishing and that includes making profits. 

      1. Greater predictive levels and programmability will reshape cybersecurity

      Cybersecurity will be one of the prominent IT functions to mature. New technologies will bring about a fundamental shift in cybersecurity as they enable greater predictive capabilities and programmability. It will become more predictive with the use of large-scale data along with AI, analytics, and machine learning. As a general rule, the more we have, the more difficult it becomes to protect it from thieves. That is not the case with immense data accumulation. Even as data increases it will become easier to determine and match patterns to both predict and shut down any attack vectors. 

      As every element of infrastructure becomes programmable, you can put a firewall inside the software of all virtual machines in your architecture, thus limiting the flow of data within the software. This will eliminate the need of storing data on a network from where the data can easily be hacked or stolen. Businesses will continue to see this capability emerge as programmability improves. 

      Read more: Safeguarding IT Infrastructure From Cyber Attacks – Best Practices

      2. Promise of serverless computing 

      According to IDC’s prediction, from 2018 to 2023 — with new tools/platforms, more developers, agile methods, and lots of code reuse — 500 million new logical apps will be created, equal to the number built over the past 40 years.” Currently, we are witnessing a distinct change in the application infrastructure with most businesses moving to cloud-native applications. 

      There are four distinct computing models that are evolving simultaneously such as virtual servers, physical servers, container-based computing, and serverless computing. Virtual servers and container-based computing make it easy to move applications. Whereas the promise of serverless computing offers greater agility and cost savings as the applications do not need to be deployed on a server. Alternatively, functions can be run from a cloud provider platform. It can return outputs and instantly release the associated resources.  As businesses see a change in the infrastructure, they will have to make choices about how they approach development. 

      Read more: 5 Trends That Will Transform Cloud Computing in 2020 

      Accelerated in part by the long-term shutdown due to COVID-19, industries that design and manufacture products will quickly adopt cloud-based technology trends to aggregate and intelligently transform. In a couple of years, these intelligent algorithms will allow manufacturing assembly lines to optimize towards increased levels of output and enhanced product quality thereby reducing the overall waste in manufacturing by half.

      3. IoT and Edge

      IoT and Edge can rightly be termed as superpowers of the tech world. The developing, managing, and running of widespread IoT and Edge applications will grow in complexity with numerous endpoints.  For example, audiovisual technologies are being used to achieve the same input as you would get when you connect numerous IoT sensors. When compared to individual sensors, these tech trends provide reasonable mass coverage at a minimum cost. This is only possible when AI and ML are integrated into the IoT platform. Powering and maintaining thousands of sensors is a daunting prospect. Audiovisual solutions can thus make this a significant growth area. As a result, these changes will have a profound impact on how the businesses get value out of new data that they are able to collect and process.

      Read more: Gearing up for IoT in 2020 

      4. Everything will revolve around data 

      Enormous amounts of data collected from IoT devices and digital platforms can now be made available through application programming interfaces for business insights, analysis and to develop other applications. Collecting information from a sufficient amount of data-points enables you to model behavior and understand patterns and come to more accurate conclusions quickly with minimum cost. With abundant data from multiple touchpoints and new analytic tools, businesses are able to customize products and services by creating ever-finer consumer microsegments. Businesses that do not build around data will find themselves swamped by its enormity. 

      5. Voice control is the next evolution of human-machine interaction

      The advent of voice technology such as Apple’s Siri, Google’s Assistant, and Amazon’s Alexa is disrupting businesses as it creates a three-way interaction between devices, services, and people. It has completely changed the way consumers interact with smart devices. 

      According to recent research, by 2024, the global voice-based smart speaker market could be worth $30 billion. This technology trend has a huge impact on how online searches will happen. Businesses will have to adapt their way of promoting their products and services. It will also affect the way companies are organized as internal knowledge can be shared more easily which improves the possibility of multitasking. This will result in increased productivity. 

      In the next couple of years, we will see a transformation of voice technology from being an information tool to a transaction tool. It offers the possibility to directly order from brands and perhaps even pay.

      Read more: 6 Key Predictions for AI-Driven Voice Computing in 2020 

      6. Blockchain platform market

      Blockchain started as an offshoot of the cryptocurrency movement. Now, it is evolving to find use cases beyond just the international settlement areas. According to Gartner, Blockchain will grow to slightly more than $176 billion by 2025 and continue to exceed $3.1 trillion by 2030. The marriage of Blockchain and Artificial Intelligence can significantly change the nature of transactional businesses. This is possible as Blockchain is a decentralized unchangeable space for encrypted data and AI will assist you in analyzing and interpreting that data quickly and reliably to drive actionable insights. There is great potential for this technology to have an immense impact on cybersecurity. 

      Read more: How Blockchain Enables the Insurance Industry to Tackle Data Challenges 

      7. Seamless blend of the digital twin

      Applied technology will intersect between the physical and digital worlds, the digital twin. For example, the digital twin will have a perfect digital copy of the physical world.  Applied technology will allow you to blend these two worlds seamlessly. The resulting immersive environments will have a pervasive impact on the industry. This twin will allow you to collaborate virtually, simulate conditions quickly, understand what-if scenarios clearly, predict results more accurately, and more. Most businesses are already aware of the benefits of applying the digital world to enhance the physical world. They are digitizing physical processes to reduce inconsistencies, redundancies, and human error.

      Explore: Learn more about Digital Twin Technology 

      This pandemic has shown us that communication is not just for work but is required to form real emotional connections. In the next couple of years, AI technology will be used to connect people at a human level and drive them closer to each other. There has been a lot of concern over the security of video conferencing companies. However, these concerns will move companies to ensure that they provide secure digital connectivity for their consumers. 

      Being a secure video conferencing software, InfinCE has been a game-changer for enterprises of all sizes. Click here to explore

      8. 5G will be the game-changer

      5G has innumerable use cases beginning from healthcare to more reliable security. With 5G, the audio-video experience will be faster and clearer than it has ever been. On the flip side, 5G will enable businesses to provide remote opportunities for their employees with work experience that would be similar to that inside the office. It will bolster recruitment and retention efforts for top talent. 

      As more businesses move their critical tasks to the cloud, employees will become increasingly productive from wherever they work and with whatever device they use. Though currently, 5G coverage is limited, according to Ericson’s Mobility report, 5G subscriptions could cover up to 65% of the world’s population by 2025. Businesses that anticipate and embrace these emerging technology trends will see a positive impact in the years to come. Low latency 5G networks can help resolve the challenges caused by the absence of reliable networks and can facilitate more high-capacity services. Private 5G networks can offset the high cost of mobility with economy-boosting activities. 

      Read more: From Remote Work to Virtual Work, 5G is Reinventing the Way We Work 

      9. Data lakes enable new analytic models

      Data lakes are storage repositories that contain quantitative and qualitative data. Data lakes enable new models of predictive analytics and help unlock the potential of digital twins. Since they can hold enormous amounts of data, organizations can leverage the insights, including discrete data points to create a ‘digital twin’ of each customer. You can gain access to customer details such as demographic data, browsing behavior, purchasing patterns, and payment preferences. The ability to gauge qualitative data will increase the demand for robust ERP systems and AI-driven automation. This would mean that businesses should acquire the skills to set up, manage, and secure their data lakes and build data models that will help extract the insights they require for ongoing innovation. 

      Read more: 7 Key Differences Between Data Lake and Data Warehouse 

      10. Sophisticated sentiment analysis for real-time insights

      Sentiment analysis uses techniques to interpret and classify the ‘mood’ of your customers. Sophisticated sentiment analytical tools allow businesses to recognize the customers’ sentiment towards a product, a service, or a brand. It can also be used by the businesses to respond to the feedback with a proactive approach. It allows businesses to understand how people are feeling in real-time and proactively position products, services, and visual merchandise. In the future, this technology will be used in addition to tools such as conversation intelligence, text analysis, and natural language processing. It can enable innovation on demand. Businesses will find it advantageous to incorporate sentimental analysis into their data analysis in the areas of customer feedback, marketing, CRM, and e-commerce.

      Read more: CTOs Guide – How Robotics and AI Can Improve Customer Experience 

      11. Micro-fulfillment for e-commerce fulfillment 

      Robotics has turned around numerous industries except for a few sectors such as grocery retail. With the new robotic application termed micro-fulfillment, grocery retailing will no longer remain the same. Micro fulfillment allows you to convert personal garages into storage spaces and can operate 5-10% more economically than a brick and mortar store. This rising trend is captured in tiny, urban warehouses that leverage high-end automated systems to complete online orders with greater efficiency. These centers are used to deliver goods rapidly, in as fast as an hour. Robotic arms can be used to pick up items. The application of robotics downstream at a ‘hyper-local’ level will disrupt the grocery retail industry. This technology trend will unlock wider access to food and a better customer proposition such as product availability, speed, and cost. 

      Read more: 5 Transformative Trends Ushered by B2B E-commerce in Healthcare and Life Sciences 

      How Technology will Continue to Disrupt Businesses?

      The transformative potential of innovative technology trends is exciting businesses today. It will change the way businesses plan, start, manage, operate, market, and make a profit. The next couple of years will see profound improvements in addressing most business challenges as organizations develop and deploy solutions that will deliver tangible results. Driverless cars, 3d printing, artificial and business intelligence tools, robotics, and IoT are just a few examples of how technology has transformed or disrupted the business world and has the potential to continue to disrupt. 

      The COVID-19 pandemic has necessitated worldwide collaboration, transparency of data, and speed at the highest levels to navigate the human and business impacts. Now is the time to recognize and support the opportunities for technology trends that can best and most rapidly address business challenges. Partner with us to capitalize on these trends and scale your business quickly. 

       

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        About the Author

        ...
        Vinod Saratchandran

        Vinod has conceptualized and delivered niche mobility products that cater to various domains including logistics, media & non-profits. He leads, mentors & coaches a team of Project Coordinators & Analysts at Fingent.

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          Choosing between SAP Business One and SAP Business ByDesign

          Technology is constantly evolving to introduce better and more efficient ways of doing business. Manual and traditional spreadsheets are no longer the best way to do things. Most businesses are recognizing that technologies like ERP software are more robust when deployed over the cloud. This has got them looking for digital solutions to automate their processes. This is where SAP comes into the picture. 

          Growing businesses looking to streamline their business process are turning to SAP, which offers several solutions including SAP Business One and SAP Business ByDesign. With an ever-increasing choice in the ERP market, you might wonder how you can choose from all the different offerings and what is the difference between SAP Business One and SAP Business ByDesign. This article will walk you through the differences between these solutions. It will also help business users and decision-makers choose the perfect ERP solution that fits their business needs. 

          Read more: What is Business Process Expertise in SAP and Why You Need it 

          Let us begin with an overview of both platforms.

          Overview of SAP Business All-in-One Solution (B1)

          SAP Business One has been around for many years and has been the go-to product for small businesses. It is an on-premise system built on SAP ERP application. It addresses the fundamental business software requirements of all types of industries. These solutions provide support for your business. With it, you can win a new customer, make innovative products, and reconcile your accounts. SAP Business One is proven and comprehensive with built-in industry best practices. 

          Starting from production to distribution, SAP Business One (B1) promotes transparency at every step of the business. SAP B1 powers business growth by tapping into your personalized data to offer actionable insights. SAP Business One solution focuses on streamlining workflows and reducing costs. 

          It helps integrate a spectrum of business processes into a single solution to optimize your business performance. SAP B1 offers modules for financial management, reporting, accounting, analytics, customer management, purchasing, inventory management, and industry-specific versioning. 

          Overview of SAP Business ByDesign (ByD)

          SAP Business ByDesign is cloud-based. It is designed for mid-market businesses and subsidiaries. It is perfect for those who wish to leverage the benefits of large-scale business management applications without the need for maintaining a larger IT infrastructure. SAP Business ByDesign unifies multiple business operations. It enables companies to incorporate business processes that can solve immediate problems and then add processes as required. 

          SAP Business ByDesign (ByD) is delivered through a single user interface. It can deliver pre-configured software for business processes. Additionally, it can support best practices for managing customer relationships, human resources, financials, projects, procurements, and the supply chain. This cloud-based ERP solution is delivered on-demand. It is monitored, managed, and maintained by SAP experts in cloud-hosted data centers. As a result, businesses need not worry about the upgrade and maintenance of the solution. Also, this does not require an up-front capital cost. 

          Read more: SAP Preconfigured Solutions Boost Efficiency Among Industries 

          SAP Business One (B1) vs. SAP Business ByDesign (ByD)

          While these two might seem like twin solutions, they have some important differentiating factors. Let us look at these factors so that you can determine which fits better for your business.

          1. Customers 

          SAP B1 typical customers include businesses that are from the manufacturing, distribution, basic retail, eCommerce, and service industries. 

          SAP ByD customers range from manufacturers who create products or processes to professional service firms who are looking to automate their business processes in real-time. Other sectors include life sciences, financial services, and fintech. 

          2. Size of the organization

          SAP B1 is basically designed for small businesses. It has a minimum user limit. This solution is ideal for small to mid-sized organizations that need a step-up from a basic accounting solution. The sweet spot for SAP Business One is 5-50 users.

          SAP ByD is best for upper mid-sized companies with a minimum number of 5 users. It suits businesses that are looking to scale as well as the enterprise subsidiaries. The sweet spot for SAP ByD is 20-1500 users or more. 

          3. Features 

          SAP B1 offers a lean set of modules that make up the core of ERP. It streamlines business processes end-to-end and is deployed on-site and runs on Windows OS. SAP B1 allows companies to add custom functionality. Users can manage sales, inventory, finances, production, and services. Companies can also use it for procurement, CRM, basic project systems, dashboards, embedded analytics, and basic multi-company functionality. 

          Read more: Tackling healthcare data challenges with SAP Analytics

          In addition to all the features of SAP B1, SAP ByD offers multi-level bills of material, which makes it easy to manage project systems and allows you to incorporate multiple companies under a single instance. SAP ByD also offers a mobile app, travel expense fields, timesheet integration, and a built-in workflow to assist your employees to stay on task.  SAP ByD streamlines business operations such as transactions, ordering, and logistics from end to end in real-time. It facilitates interactions between various departments and between enterprise branches. 

          SAP ByD enables you to customize your package to include the features your company needs. It facilitates real-time interactions. That means you can check your inventory and orders whenever you need it. This solution can be implemented in a matter of a few weeks.

          4. Budget

          The implementation target budget of SAP B1 ranges between $40k (simple) to $200k (complex) with the total package costing up to $1,700 for limited users and $3,700 for professional users. Apart from the cost of implementation, companies will have to spend money on the software license, hardware, IT support, security, and infrastructure. A company’s deployment options determine if their hardware and support requirements should be assigned to a cloud solution provider. 

          The implementation target budget of SAP ByD ranges between $50k (simple) to $200k (complex) with the average user cost at $80/mth/user. Apart from the implementation cost, clients are expected to pay for an annual subscription fee and any other optional technical support. 

          5. Deployment 

          SAP B1 is an on-premise application that is also available in the intranet cloud. However, it is not a complete SaaS application. Certain features such as Microsoft Outlook will work only through the Microsoft Outlook Integration add-On for SAP Business One. 

          SAP ByD is completely cloud-based and so it can help companies connect every function across their business. 

          6. Security 

          Since SAP B1 is hosted on-premise data center, the client is responsible for security. Because the data does not have to travel via cloud, it may be less vulnerable to remote hacking. However, it is more susceptible to a physical attack or espionage on your premises. It is not as safe and secure as SAP’s data centers.

          Since it is a Saas system, the responsibility of security rests on the vendor. SAP ByD is hosted in a highly secured data center. It has the best data security centers with excellent security measures including advanced encryption standards and bulletproofing. 

          7. Implementation 

          SAP B1 does not support multi-company implementation. It is not possible to have an entity-specific data or entity-specific chart of accounts. 

          Whereas SAP ByD can maintain organizational structure, run subsidiaries and overseas branches with a single system. It is possible to have entity-specific charts of accounts. 

          8. Integrations

          SAP B1 can be integrated with anything. However, it requires expertise and additional cost to do so. For an intercompany functionality, you will need an add-on. This means users will have to switch databases when they access information from another legal entity. 

          SAP ByD is a unique solution that offers over 200 pre-built integrations. It is a real multi-company solution. With intercompany capability built-in, SAP ByD can facilitate single-sign-on to offer visibility across various legal entities. 

          9. Industries

          Manufacturing, trading, retail, distribution, eCommerce, and service industries are best suited for SAP B1.

          SAP ByD fits companies that are involved in distribution, manufacturing, construction, software, IT, consulting, pharmaceuticals, chemical, medical and service industries. 

          Read more: SAP Focused Industry Templates & Automation Solutions 

          10. Financials 

          SAP B1 does not allow multiple account charts for one company and neither does it allow linking them with accounting charts. This solution lets you create just one posting period for one company. It does not offer different methods of revenue recognition. Though this version has built-in analytics, not all options are available. In purchasing, SAP B1 provides a direct invoice after receiving goods from the vendor. However, since it does not save the information of that invoice, there is no way you can resolve any discrepancies that occur at a later period. 

          SAP ByD allows multiple accounting charts for one company and you can link them with financial books and transactions. This solution lets you have different financial periods for different financial books. Additionally, you can generate financial reports based on these periods. SAP ByD supports different accrual methods for different sales documents. This version offers built-in analytics such as margin information from sales. In purchasing, SAP ByD provides an invoice receipt concept to confirm the invoice from the vendor. That invoice is then saved in the system before booking the final voice. This allows companies to resolve any discrepancies that arise at a later point. 

          Read more: Business Continuity Planning with SAP 

          What is the verdict?

          SAP B1 and SAP ByD are two excellent and well thought out solutions. As discussed, they have a few differentiating factors that can help you choose between them. The best solution for you depends on the size, structure, and growth potential of your organization. A business with a simplified management structure and a more limited growth plan is better suited for the SAP B1 platform. However, a business that is on an accelerated growth plan with multiple operating subsidiaries would better suit SAP ByD. This is because it has the ability to expand quickly with greater functionality and capability. 

          We enable e-invoicing integration for SAP users to stay compliant with GST India regulations. Click here to explore

          Regardless of whichever solution you chose, ensure to test your ERP system before you go live. Even after you go live, you can continue to optimize the technology’s features. We offer customized SAP solutions ranging from core ERP to innovative and intelligent solutions such as SAP S/4 HANA, SAP Leonardo, SAP Analytics Cloud, SAP Customer Experience, and more. 

          Fingent can help you make the right choice as well as implement it seamlessly for your business. Get in touch with us and let’s get the conversation started. 

           

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            About the Author

            ...
            Ashok Kumar

            Ashok leads Fingent’s SAP Consulting practice for ANZ, SE Asia, The Middle East and Africa (EMEA), and other global clients. More specifically, he helps companies improve operational efficiency by enhancing their digital cores and improving their application integration. Ashok has amassed over 20 years of leadership and consulting experience having worked with Global giants like SAP, IBM Consulting, Capgemini, & Oracle in his previous assignments. Connect with Ashok via LinkedIn and learn how your business can excel with recent SAP trends.

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              Digital business transformation: Why Digital Strategy for Business is a Must Today? 

               

               

              What is digital transformation?

              Digital transformation is the process of integrating digital technologies to create a new business model or modify existing business processes to meet changing business requirements. Digital business transformation is also a cultural change that enables an organization to challenge the status quo, experiment, and accept failure as well.

              While digital transformation may involve many technologies, the hottest topics currently are cloud computing, big data, the Internet of Things (IoT), and Artificial Intelligence (AI). Many companies have already started to transform digitally and by 2023, it is estimated that such organizations will contribute to more than half of global GDP.

              According to research published by IDC, despite the COVID-19 outbreak, the global spending on digital transformation technologies and services is slated to grow from 10.4% in 2020 to $1.3 trillion. In fact, the pandemic has compelled businesses to increase operational efficiency and improve customer experience. Both of these aspects are not just major goals of the digital transformation of business but also deciding factors that influence a company’s fate during an economic slowdown.

              In general, digital transformation is not just about disruption or technology and not even about transforming for a digital age. In this guide, we help you understand the essence of digital transformation for business and why you should implement it.

              Read more: A Road Map To Digital Transformation in 2020 

               

              What is digital disruption?

              In simple terms, digital disruption is nothing but transformation due to emerging digital technologies and business models. This can cause a significant change in customer behavior and market context, requiring the need for re-evaluation.

              Consider these examples of digital disruption:

              • The film photography and photo processing industry underwent digital disruption with the arrival of digital cameras.
              • The traditional services like taxis and food delivery were disrupted by Uber that pioneered on-demand services.
              • Companies like Netflix and Amazon caused disruption to the subscription-based economy model by transforming how content is accessed by people and monetized by advertisers.

              Both digital disruption and digital transformation present immense opportunities for businesses to gain a competitive advantage. 

               

              Causes of disruption and digital transformation

              1. Technological innovations

              Digital business transformation is more impactful than ever before. Again, it is important to remember that neither does technology drive disruption nor does it cause transformation. It depends on how digital technology in business is used and adopted by partners, customers, competitors, and stakeholders. These technologies primarily include Artificial Intelligence, IoT, virtual and augmented reality, edge computing, and blockchain.

              2. Customer behavior

              The demand for customers’ convenience and simplicity in dealing with businesses is not a new concept. It existed even before the internet era. It will not be wrong to add that transformation is simply catching up. Customer behavior and needs are also affected by disruptions at the societal level.

              3. Innovations and inventions

              Be it science, technology, business or even non-technological context, innovations and inventions can be disruptive. For instance, the invention of the locomotive and the printing press led to drastic changes in our society in the past centuries. Today, we’re experiencing the biggest transformation in every sphere of life with the invention of smartphones, social media, software applications, and so on.  

              4. Ecosystem

              Organizations are part of business as well as natural ecosystems. So, any economical changes, evolutions towards collaborations, regulatory changes, and even a pandemic can impact and drive the need for digital transformation. Most of the organizations that were either postponing or canceling their plans to switch to cloud-based infrastructure have now started migrating their legacy systems to cloud increasingly since the COVID-19 onslaught. 

               

              Why should businesses leverage digital transformation?

              Businesses must focus on digital transformation to steer themselves towards growth, stay ahead of the competition, and make themselves ready for the future. 

              Undergoing digital transformation helps your business gain the following advantages:

              1. On-demand services

              Never have we seen these many businesses demanding more agile hybrid IT services and agile networking capabilities to provide a better user experience. This is not limited to just the usability of applications for employees or customers, it includes the experience of working with the IT team and tools as well.

              2. Improves productivity

              Digital technology enables employees to become more effective in their primary roles.

              Digital transformation helps core business functions such as HR and finance to automate crucial areas such as payroll, enabling leaders to focus on more productive opportunities.

              It also enables remote working and provides access to technology and services on demand, which is important to create an environment that helps employees to be efficient.

              3. Security

              Data security is one of the biggest concerns of many IT leaders. While this is a highly complicated task requiring stringent enforcement around access, data compliance, and protection from attacks, it is useless if network forces have to go elsewhere for faster speeds and flexibility.

              So, businesses must surround themselves with technology partners as well as cybersecurity experts that understand the business objective and can operate honestly and transparently to achieve those objectives.

              Read more: How IT-as-a-Service Boosts the Digital Transformation of Enterprises 

              4. Strengthen business partnerships

              Demands of customers are changing more than ever before and so is the competition within industries. Most companies are relying on each other, working with suppliers and distributors, contractors, and specialized consultants to produce a myriad range of products and services to attract customers.

              Though these partners can be managed via document-based communication, it is an exhausting obstacle to efficiency. However, technology can be used to streamline and redesign the process and make it more transparent, accurate, and timely.

              With the digital process set at an early stage, businesses can stay ahead of the competition and make themselves available to future partners. Internal processes can be streamlined and over time, digital transformation for small businesses can produce tools to generate time and resource gains that will help strengthen business partnerships.

              Read more: InfinCE – Digital Transformation for Today’s Small Business 

              5. Informed decision making

              Most organizations have access to greater volumes of data today. This data can be converted to valuable business insights and used to make more informed and faster decisions.

              The famous American food brand McCormick & Company’s “FlavorPrint” is a smart platform that allows consumers to discover personalized recipes and receive product recommendations. This use case shows how digital transformation helps McCormick to make informed decisions driven by data. Through personalization and added insights, the FlavorPrint program helps meet consumer needs with an enhanced and relevant food experience.

              Leveraging AI-based technologies, analytics, and the Internet of Things (IoT) can support leaders in their endeavors to make quicker and better decisions resulting in progression.

               

              How to start your digital transformation journey?

              A few steps to set off your digital transformation journey:

              1. Determine what digital transformation means to your business

              First, identify all the challenges your business is facing and then figure out the likely digital solutions that will help you achieve your business goals.

              Read more: 5 Questions that Define Your Digital Transformation 

              2. Define a digital strategy for your business

              Once you have identified the challenges your business faces, the next step is to evaluate the various digital transformation solutions that you can consider for your case. For instance, it could be front-end transformation such as products and customer experiences, or back-end transformation such as cloud and IT.

              3. Give importance to executive buy-in

              Make sure to obtain executive buy-in within your company after you have defined a digital strategy for your business. Executive buy-in is one of the most reliable signs of your company’s commitment to digital transformation.

              4. Identify partners for your digital transformation journey

              Partners or stakeholders are critical to your digital transformation success. A reliable and strong partner can support your journey by:

              • Delivering capabilities to help you transform
              • Offering consulting services to help integrate digital technology
              • Assisting you to navigate the digital transformation landscape
              • Sharing successful approaches and practices 

              5. Communicate your plan to your employees

              To gain the trust of your employees and obtain intrinsic buy-in, you must ensure to communicate the value of digital transformation to your employees. Make sure to provide your employees with a clear structure and plan, and train them adequately to prepare them for the digital transformation.

              6. Execute your digital transformation

              Start executing your digital transformation plan at all levels of your organization, that is, from the top-level leadership to your employees. It is important to remain committed throughout the journey to ensure successful digital transformation. Setting your sights on the end vision and working towards the future business success and growth will help you deliver a more unified experience to your customers as well.  

               

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                About the Author

                ...
                Tony Joseph

                Tony believes in building technology around processes, rather than building processes around technology. He specializes in custom software development, especially in analyzing processes, refining it and then building technology around it.He works with clients on a daily basis to understand and analyze their operational structure, discover (and not invent) key improvement areas and come up with technology solutions to deliver an efficient process.

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                  A Complete Guide to Understanding Offshore Software Development

                   

                   

                  What is offshore development?

                  Offshore development simply is synonymous with outsourcing. It means you’re sending your software development to be done remotely by people who are located in different geography. Though ‘offshoring’ is perceived as risky in ROI, many software companies are considering offshoring software development as it can actually help a lot. Often, the main reason for outsourcing is the lack of human resources required for software development or lack of needed qualification level.

                  From simple coding to custom development, mobile application development, software support and maintenance, and website design and development, you can outsource tasks to a third-party offshore software development company.

                  Offshoring development will spare you from the challenge of hiring and training new staff and at the same time ensure you get the best quality software delivered to you in a short time. Offshore application development is used by many of the world’s largest and most famous corporations, so there is no question about its effectiveness.

                  Read more: Why Software Development Outsourcing is a Smart Move Now 

                  In 2019, the global IT outsourcing market was valued at USD 333.7 bn which is only expected to grow further in the coming years. The inevitability of digital transformation is motivating organizations worldwide to offshore their software development needs.  Offshore development companies thus become an extremely important part of the global economy.

                   

                  What is the difference between onshore, nearshore, and offshore?

                  Onshore: Onshore outsourcing is when you decide to hire software developers within your country. Most companies find this option convenient and approachable.

                  Nearshore: Nearshore outsourcing is when you decide to outsource to developers from countries with a similar time zone. Typically, customers count on geographic proximity and cultural similarities.

                  Offshore: Here, the company of the service provider is located in a different country from yours. It can even be in a different continent with a notable time zone difference.

                   

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                    About the Author

                    ...
                    Bhuvana O G

                    Bhuvana is a Senior Content Specialist at Fingent. She loves to research and develop creative and unique content related to technology and marketing. When not involved in full-time writing, you can see her pitching into editing and proof-reading all sorts of marketing collateral crucial for the company's branding.

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                      Why IT is the guardian angel of businesses during a recession?

                       

                       

                      Introduction

                      Decreased revenue churn and the uncertainty in the global economy is making it difficult for many businesses to keep their financial wheels turning during the COVID-19 slouch. They are forced to revisit their strategies w.r.t. how they manage and operate their business, and vital to this is re-visiting their use of technology. 

                      IT solutions lead to new ways of innovation and this can help organizations make lasting improvements to recession-proof their business. IT solutions allow leaders to redesign processes from the ground up. IT automates processes, with data captured at the right moment to deliver insights on processes and how to streamline them. IT innovative solutions rewire organizations to perform better through a fundamental reboot of how work gets done.

                      This article presents 

                      • How businesses are adopting IT solutions to improve productivity and cut costs, while they recession-proof their business.
                      • 9 practical examples of IT solutions.

                       

                      Advantages of cutting-edge IT solutions

                      – Improve productivity

                      Lack of technology has been one of the reasons why employees are unable to reach their productivity targets. According to a recent Workers’ Experience Survey, 85% of employees said they would prefer their organizations to provide them with the entire IT ecosystem (including tested and supported devices, accessories, and so on) that will help them to be more productive in their work. 

                      – Cut costs

                      Most businesses are understandably reluctant to loosen the strings of their purse in the current situation of uncertainty. However, done in the right way, IT innovative solutions can be self-sustaining, and each of the incremental improvements will pay for the next leg of the journey. Take cloud computing for example. Cloud computing allows you to get rid of the hardware cost. Instead of purchasing your own equipment, the provider can offer you all that you need to keep your business running. Since it works on a per-per-use pricing model, it saves you from paying for any unused software/ hardware. 47% of IT executives report that their IT costs have dropped by 30-50% after they started using cloud infrastructure and apps. 

                      – Recession-proof business

                      Technology will help you ensure that your business not only survives the imminent recession but also thrives. Among the many things, IT solutions will help you gauge customer engagement in real-time, keep your data clean to maximize new business growth potential, free up more time for employees to sell, and manage client experience. 

                      Read more: Recession-proof Your Business with Digital Alternatives, Go Paperless! 

                       

                      9 practical examples of how IT solutions recession-proof your business

                      1. Cybersecurity

                      Data privacy continues to be a major cause of concern as incidents of phishing and other threats are on the rise. Businesses must rely on new and innovative IT technologies to help them differentiate and ensure growth in the evolving marketplace. Businesses that lack effective security measures face the ever-looming risk of exposing themselves to data theft that would result in breaking the trust of their stakeholders, customers, and the marketplace. Now is the time for a new take on protecting your organization.

                      Read more: Safeguarding IT Infrastructure From Cyber Attacks – Best Practices 

                      2. Contactless shopping 

                      The COVID-19 led safety norms such as social distancing have pushed businesses to use technology to lower interaction between people, products, and infrastructure. Contactless shopping allows your customers to conduct entire transactions on their mobile devices without touching anything else. For those who prefer stepping out to shop, technology solutions can be integrated and implemented for contactless shopping.

                      Read more: How Retailers Can Revive Sales While Adhering To Social Distancing Norms 

                      3. Omnichannel for retailers

                      Innovative technology ensures that retailers have an omnichannel presence across all touchpoints. This means that they can go beyond brick-and-mortar locations to mobile browsing, social media, online marketplaces, and every online channel where the customer is inclined to browse. It helps retailers manage their tasks effortlessly while allowing customer engagement through a common quality service across various sales channels.

                      Read more: 6 Hot Technologies that Handhold Businesses Amid COVID-19 Impact 

                      4. E-commerce

                      E-commerce solutions enable centralized management of all the orders as well as the inventory of both the digital and brick-and-mortar stores. This technology can direct the order placed online to the nearest store for faster delivery providing enhanced customer satisfaction. Automatic updates of the inventory ensure better stock management across all the stores. It further assists in automatic stock replenishment.

                      View Infographic: The Truth About E-Commerce, 2017-2020 

                      5. Self-checkout systems

                      Secure cash handling machines and automated self-service checkouts are a huge success for retailers. Though initially it was used to reduce cost and for security reasons, now it has proved helpful in limiting staff contact with cash that is touched by other people, an essential technology in the current scenario.

                      6. Digital payments 

                      For businesses that do not have access to expensive, automated machines, contact with cash can be limited by digital payments for in-store transactions. Low-value payments can be made contactless with just a ‘tap.’

                      Read more: Trends Shaping Mobile Payments Market Worldwide 

                      7. Virtual trial rooms

                      Retailers can use several options available for customers who would like to see and experience the product before they make a purchase. Magic Mirror is one of those trends. it helps customers see what they would look like in different clothing styles by responding to their hand gestures and voice commands.

                      8. Chatbots

                      Based on machine learning, chatbots copy human conversations and react to written or spoken requests to deliver a service. Chatbots provide extensive customer assistance while your customers are shopping online. It allows you to provide customer support 24/7 leading to greater customer satisfaction. It keeps your customers engaged with interactive communication. Chatbots ensure that the buyer’s journey continues uninterrupted in the right direction. Since they are automated IT solutions, they allow your organization to handle several customers at the same time.

                      Read more: Capitalizing on AI Chatbots Will Redefine Your Business: Here’s How 

                      9. Robotics in logistics

                      Use of Robotics in your logistics will ensure that you accomplish the same amount of work with improved efficiency and less cost. Businesses need workforce capability while they adapt to changing environments. COVID-19 has forced a large number of the world’s working population to go on extended periods of sick leave which has resulted in an increased need for workers. However, robotics could eliminate such concerns as these technologies become more widely used, becoming increasingly affordable and available. It has the potential to create a limitless workforce that does not claim retirement benefits, paid time-off, and other additional aspects of costs associated with human workers.

                      International Finance Corporation reports that logistics companies (including 3PL players) have increasingly turned towards robotics and automation for surviving the coronavirus crisis. 

                      Read more: How Robotics in Logistics Helps Improve Supply Chain Efficiency 

                       

                      Use the present crisis as an unprecedented opportunity to lead

                      As the world is increasingly moving toward newer technologies, the expectations of consumers are also rapidly changing. The present scenario with the pandemic is further accelerating existing trends that push products and services towards emerging technologies. Organizations must be led by this change in behavior and meet their customers where they are. The current pandemic is a serious wake-up call for all businesses to recession-proof their business and mitigate the risk from such adverse conditions. Pick the right technology to propel your business growth. Partner with us and allow us to get you there!

                       

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                        About the Author

                        ...
                        Saheen Najeeb

                        Saheen is a Business and Tech Savvy Digital Marketing Analyst by profession. He believes Marketing has to be interwoven with Technology. Embracing the role of Marketing Technologist, he helps organizations working closely with the business leaders to prioritize strategies and to put their marketing efforts at the leading edge.

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                          Identifying 7 Common Mistakes in Tech Projects

                          As a non-tech business, you are an expert on the product or service that you are selling. That is your core competency, not information technology. Still, some businesses feel they can do it themselves. That could cost you a lot more than you think. Technology by nature is like a moving target and pinning the best technology solution requires quite a bit of work. Treating tech projects as an afterthought is a mistake that non-tech businesses make far too often. Worse yet, those mistakes can stall the growth of your business. Avoiding tech mistakes, especially the high impact ones, will be the thing that ensures the success of your business. 

                          What are the 7 deadly mistakes non-tech businesses make on tech projects and how you can avoid committing those mistakes? This article will help your company navigate the complex and confusing world of technology. 

                          Mistake #1. Skimping on Security

                          Most small businesses might conclude that their business isn’t that big to become a target for hacks and data theft. Unfortunately, security has become the number one issue even for small businesses with increased online scams, software vulnerabilities, and networks using improper architecture. Can you imagine the impact on your business if your trade secrets, customer information, HR records, and confidential communication fell into the wrong hands!

                          One of the top security risks most businesses often ignore is the failure to encrypt their emails. Some discard email encryption either because it is costly and complicated, or because they feel that the threat is insignificant. You can prevent much pain and loss by encrypting your emails. Always assume that every email you send could be intercepted by unethical hackers. 

                          Try this: Set up an email encryption system to protect all your emails and their attachments.

                          Read more: Emerging Security Technologies To Consider For Your Organization

                          Mistake #2. Patching New Software On Old Hardware

                          Most often than not software publishers release new upgrades that require a significant hardware upgrade in order to run the newer version. Many businesses purchase the latest version of the software without considering its hardware requirements. The use of old computers and their hardware can be problematic since these devices generally lack the latest features, hang too often, and are slower at common tasks like launching the application, booting up, printing, and internet search. This can result in a failed upgrade and can bring your business to a screeching halt until new hardware can be put in place or until the old version is reinstalled.

                          Try this: Before you purchase an upgraded software, check the minimum system requirements needed for the software to run smoothly and ensure that your existing system meets those standards. 

                          Read more: Tips for choosing the right Business Software – Tools vs. Solutions 

                          Mistake #3. Skipping The Planning Phase 

                          Planning for IT may seem tedious and time-consuming especially when you have so many things to get done with the running of your main business. However, it is vital that every business, big or small, must plan out their IT initiatives at least once a year. Failing to map-out your technology path can impact your entire business. You must plan your budget for new software and hardware upgrades while considering the need for additional manpower and/or technical support. Planning ahead will ensure business continuity and will spare you from unanticipated problems and setbacks when something fails.

                          Try this: Decide on a particular month of the year for taking stock and planning your IT structure and requirements.

                          Read more: Plan Less and Learn Faster Through Lean Business Planning 

                          Mistake #4. Inadequately Trained Employees

                          Some of your employees may understand technology, perhaps because they had some experience with it formerly or just because they are tech geeks. This is by no means enough to put them on the job to handle tech requirements. One of the most common mistakes that many non-tech companies commit is to try to get the job done with employees who are not adequately trained to use the technology they have at work. There is no alternative to training, it is an absolute must for business growth! Forgoing on the training of employees may render well-intentioned purchases useless and result in a massive loss of ROI. By training your employees you can lessen the likelihood of mistakes and improve overall productivity.

                          Try this: Take the “train the trainer” approach with your software provider. It is cost-effective and helpful.

                          Mistake #5. Ignoring Reliable Backup And Disaster Recovery

                          Businesses today are reliant on their records and data, which are almost completely stored electronically. It is extremely dangerous to assume that your backup system is working properly. A sudden power outage or a server crash can delete all your data within seconds increasing your downtime and the expenses that accompany it. It is a good practice to back up a test directory, erase it, and then do a test restore to ensure that your backup device is working. Also, ensure that the proper data is backed up.

                          Try this: Have a right backup solution and disaster recovery procedure in place.

                          Read more: COVID-19- Ensuring Continuity and Building Resilience- How business leaders can respond, survive, and thrive in the new normal 

                          Mistake #6. Not Leveraging Cloud Computing

                          Most businesses either embrace cloud inconsistently or treat it as an unnecessary expenditure for their tech projects. Cloud computing has emerged as the most efficient platform for businesses than on-premise counterparts. This is because it makes it possible for employees, customers, and other authorized users to access the data at any time from any place. In most cases, cloud-based applications offer greater functionality and are less expensive. Cloud computing is more secure than an in-house computer operation that may lack proper antivirus solutions, firewalls, or backup systems. 

                          Try this: Prepare a cloud strategy and as soon as possible, consider moving some of your applications and data to the cloud.

                          Read more: Cloud Migration: Essentials to Know Before You Jump on the Bandwagon

                          Mistake #7. Ignoring Preventive Maintenance

                          The most common mistake made by businesses on tech projects is the “repair when it crashes” strategy for IT infrastructure. While it may not hurt too much on some issues, can you imagine your 10-year-old server crashing! Now that could cripple your business. If your mission-critical hardware crosses its shelf life as it were, it is time to consider replacing it well before it actually crashes. Just like your automobile, IT software and hardware require regular maintenance and adjustments. Both the software and servers need continued care to perform at optimal levels. 

                          Try this: Avoid overextending the life cycle of servers. Start planning to replace it well in advance. Look for the manufacturer’s instructions on MTBF (mean time between failures) for your equipment.

                          Read more: Why Get a Maintenance Contract With Your Software Solution Provider? 

                          Don’t Make a Costly Mistake

                          As a business, you are constantly juggling multiple roles and duties to ensure that everything runs smoothly. Too often, the panic call comes after a technology mistake has been done already. It is crucial to remember that a single mistake could lead to catastrophic loss of data that your business may never recover from. Don’t take chances with your business. Get our experts to help you make those tech decisions and implement them smoothly. Give us a call and let’s get talking. 

                           

                           

                           

                           

                           

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                            About the Author

                            ...
                            Vinod Saratchandran

                            Vinod has conceptualized and delivered niche mobility products that cater to various domains including logistics, media & non-profits. He leads, mentors & coaches a team of Project Coordinators & Analysts at Fingent.

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                              Fingent Helps Ensure Hassle-free Filing of B2B e-Invoices for SAP Users in India

                              e-Invoicing is fast becoming the norm rather than the exception across industries and is being deemed mandatory by many governments as well. The Government of India has announced that starting from 1st October 2020, e-Invoicing will be mandatory for enterprises with a turnover of ₹500 crores while they submit their B2B invoices to the IRP and GST portal. 

                              Invoices that do not comply with the set requirements will be considered null and void.  All registered businesses under the notified class of taxpayers with an aggregate turnover of ₹500 crores and above must get ready and take advantage of solutions that facilitate the automatic issuance and receipt of electronic invoicing. 

                              In today’s fast-changing world, enterprises are under increasing pressure to adapt and perform. One way to deal with this challenge is to simplify processes for both buyers and suppliers. e-Invoicing is an excellent step in that direction. By making the transition from physical to digital invoicing, many companies are reaping the benefits of a more reliable, traceable, secure, and streamlined process. Fingent helps you accomplish the change in the simplest way. 

                              This article covers how SAP provides an automated solution for your business and how easy it is to file e-Invoices through your SAP ERP system. 

                              Without further ado, let us get into the details of e-Invoicing for B2B businesses.

                              What is the difference between a digital invoice and an e-Invoice?

                              Is there really a difference? Yes, there is! A digital invoice is either a Word or a PDF file of a paper invoice that is scanned. An e-Invoice on the other hand, is a data file that is transferred between computers. It contains structured data making it easier for a computer to comprehend and book automatically.

                              Why switch to e-Invoicing?

                              IRN has become mandatory on invoices and it is a requirement to avail the credit. False filing of credit with fake invoices has caused a considerable loss of revenue for the government. The e-Invoice system can provide a better taxpayer service resulting in an enormous reduction in evasion. e-Invoicing can also enhance the efficiency of tax administration by setting up enterprises on paper to generate invoices. 

                              An e-Invoice helps you detect and avoid false claims made through fake invoices. It restricts tampering with invoice value and other details. It can also simplify GST reporting. 

                              Here are some benefits of e-Invoicing:

                              • Convenient: Processing is digital and automated
                              • Fast: No waiting time for the paper to move from one desk to another
                              • Accurate: Minimized human error
                              • Cost-effective: Printing and postage cost is eliminated

                              Read more: Recession-proof Your Business with Digital Alternatives, Go Paperless! 

                              What is involved in e-Invoicing?

                              Having seen the benefits of e-Invoicing, let us get into the nitty gritty of e-Invoicing. Electronic invoicing or e-Invoicing is a system that is used to generate and authenticate an electronic document containing transaction information between the seller and the buyer. It is automatically sent over the internet and can be easily integrated into a customer SAP ERP or third-party system.

                              The IRP (Invoice Registration Portal) gives an identification number to these e-Invoices. The IRN (Invoice Reference Number) generated by IRP will then be used to transfer all the information to the e-Way bill portal and the GST portal. This system reduces human efforts and a lot of paperwork. These e-Invoices are specially simplified with web apps while still allowing for SAP systems to process them easily. 

                              The documents that are valid for e-Invoicing are invoices by a supplier, credit notes by a supplier, debit notes by a recipient. In the SAP system it is extremely easy to determine if the customer is eligible for e-Invoicing. Currently, the SAP solution is valid for B2B customers. If a customer has a registered GSTIN (goods and services tax identification number), the standard SAP solution determines if the customer is eligible for e-Invoicing or not. 

                              How to generate an e-Invoice under GST?

                              Here is a look at the steps involved in generating e-Invoices:

                              1. e-Invoices must be generated in the standard format prescribed by the GST network.
                              2. After generating the e-Invoice, it will be updated on the IRP and sent through an asynchronous call.
                              3. The IRP will then assign an IRN to the e-Invoice and digitally sign it.
                              4. Then, IRP will generate a unique QR code that contains vital information on the invoice.
                              5. Lastly, the e-Invoice is emailed to the recipient of the document. 

                              The e-Invoice process and its advantages

                              The e-Invoice system aims to avoid data mismatch errors by addressing various challenges and enabling better data reconciliation. The generation process allows for interoperability, thus minimizing data entry error. It allows you to track the e-Invoices prepared by suppliers in real-time. As the relevant data of the invoices are auto populated when filing different returns, it makes the tax return filing process much simpler and easier.

                              How SAP rose to the occasion

                              With most aspects of the business being digitized, the government process is not far behind. This approach towards digitization by the government has generated a need for electronic tax compliance. The e-Invoice system with regulatory obligations has become mandatory for businesses in most countries, including India. In order to cater to the need for a country-specific legal requirement integration, SAP developed its own SAP document compliance solution for S/4 HANA systems and SAP ECC for India users.

                              Benefits of navigating e-Invoicing through SAP document compliance

                              • A Global platform: SAP e-documentation is a globally used platform to generate e-Invoices and real-time reporting. 
                              • Live status update: It offers a live status update for each e-Invoice.
                              • Health check: By validating transaction data, it ensures an error-free payload to the IRN and NIC portal.
                              • Three solutions in one platform: It consists of e-Way bill, e-Invoice, and SAP digital compliance service of India.

                              SAP document compliance can offer businesses real-time generation of e-Invoices, auto-generate part-A of the e-Way bill while creating an e-Invoice, smoothen reconciliation between the e-Way bill and IRN and make cancellation of IRN possible. 

                              How Fingent can help you stay compliant with GST India e-Invoicing

                              Being a Silver Partner of SAP, Fingent offers e-Invoicing integration for SAP ERP users in India. We provide:

                              • API integration to authenticate, generate, cancel, print, and track e-invoice as per the prescribed format
                              • Follow SAP billing transactions to generate e-invoices directly
                              • MIS Reporting, Reconciliation, Status, Alerts, and Dashboards
                              • Extensive configuration options and easy-to-manage customizations
                              • No conflict with any of the existing SAP functionalities 
                              • SLA-driven support under AMC 
                              • On-demand support to handle any statutory changes made by the Govt. 

                              Read our case study: Automated Integration between SAP SuccessFactors-Employee Central and SAP S/4HANA– How Fingent helped the customer gain real-time insights for improved decision-making

                              The right implementation of e-Invoicing has the potential to transform the transactional landscape of the Indian commercial economy into a transparent digital system. It is an opportunity to create an automated e-trail and the SAP solution is designed to help you make this smoother and keep a tight control over legal requirements and compliances. 

                              Future-proof your business by giving it the edge it needs with our customized SAP solutions, which will help you with your e-Invoicing as well as offer you a host of other competitive advantages. We at Fingent are experts at creating intelligent business solutions with SAP. Give us a call and let us get you started. 

                               

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                                About the Author

                                ...
                                Ashok Kumar

                                Ashok leads Fingent’s SAP Consulting practice for ANZ, SE Asia, The Middle East and Africa (EMEA), and other global clients. More specifically, he helps companies improve operational efficiency by enhancing their digital cores and improving their application integration. Ashok has amassed over 20 years of leadership and consulting experience having worked with Global giants like SAP, IBM Consulting, Capgemini, & Oracle in his previous assignments. Connect with Ashok via LinkedIn and learn how your business can excel with recent SAP trends.

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                                  The Growing Application of AI in Insurance Leads to a Radical Transformation

                                   

                                  Introduction

                                  Digital transformation is not a business decision, it is a survival strategy. The Insurance industry is slowly recognizing that this vital truth is applicable to them as well. As insurers face several strategic and operational challenges due to the COVID-19 pandemic, they are recognizing that technology is the only answer and solution. Armed with this knowledge, the insurance industry is undergoing a swift and tremendous transformation, driven by the burning need to improve customer experience. 

                                  Artificial Intelligence lies at the heart of these changes and is fundamental to success. AI tries to solve the age-old problems by integrating them with existing infrastructure or by replacing legacy systems. This article answers some of the pertinent questions that will assist industry leaders in making an informed decision.

                                  Why does the insurance industry require AI now?

                                  Unlike many other challenges that are usually contained to one geographic location, COVID-19 is impacting essentially every corner of the world. It gave the entire planet a crash course in connected living and has made massive changes. Small insurance companies are now struggling to survive the onslaught of new requests and most larger firms may need to downsize to make it through these stressful economic times. In this climate of uncertainty, AI will be one of the key factors that will help winners survive. Until recent times, the insurance industry has only used AI in minimal ways. But there are several processes that could be improved drastically using AI.

                                  1. Marketing and sales: 

                                  AI technologies can be used to price insurance policies more relevantly and competitively. It can be used to recommend the most beneficial products to their customers. Insurers can customize the price of their products based on individual needs and lifestyles so that their customers are happy to pay only for the coverage they need. This heightens the appeal of insurance to a wider audience while attracting some newer customers. 

                                  2. Risk management: 

                                  Neural networks of AI can be used to red flag fraud patterns and minimize fraudulent claims. AI can also be used to improve actuarial models and risks that could lead to working out more profitable products. 

                                  3. Operations: 

                                  Chatbots can be developed to understand and answer the bulk of customer queries over chat, phone calls, and email. This is especially helpful during situations like the pandemic where customers and insurers are unable to meet with each other. This can free up significant resources and time for the insurers that can be used in more profitable activities. 

                                  Read our white paper: How can your business use AI to achieve higher profits now?

                                  What are the benefits of AI in the insurance industry?

                                  1. Efficient process: 

                                  Currently, we are witnessing the first wave of tangible opportunities. The automation provided by AI is offering insurers reduced costing along with more efficient processes. The work dividends form the first wave of benefits. Monotonous, low-level, hazardous, and long-drawn-out tasks are taken over by machines freeing humans to do the high-level and more productive tasks. It also ensures efficiency without the margin of human error.

                                  2. Accurately measured and priced data: 

                                  The role of underwriters is changing as AI is set to re-engineer and amplify insurance underwriting. Powered by the disruptive growth of data, AI has the potential to help underwriters analyze vast amounts of information, locate red flags, and help them make more accurate decisions. While we are not expecting to eliminate human underwriters, working alongside AI systems will ensure that all risks are accurately measured and priced. 

                                  Read more: 6 Ways Artificial Intelligence Is Driving Decision Making

                                  3. Claims processing made easy: 

                                  Claims processing has long been a pain-point for the insurance industry. Managing claims requires a significant manual effort right from document processing to flagging potential fraud. Restricted movement during the COID-19 pandemic makes this task especially difficult. AI can be used to automate document processing. It can scan complex forms quickly and accurately. The insurance company can cut its claims processing time from weeks to just a matter of minutes. AI can help ensure that rejection of any claim is based on solid reasons. This way, insurance companies can drive cost efficiencies by reducing the number of denials that prevent claimants from going for appeals which insurance companies may ultimately have to settle. 

                                  Top 3 primary use cases for AI in the insurance industry

                                  The advent of AI represents a quantum leap in how insurance is bought and sold, and how customers are served. Also, it is creating opportunities for insurance companies to affix their leadership positions within the industry. 

                                  Here are five primary use cases. If beginners can use this approach to disrupt the old guard, established firms can stave off new competitors and differentiate themselves from conventional foes. 

                                  Use Case 1: Always-on customer service

                                  Insurance companies are expected to meet the customer’s expectations themselves. Gone are the days when we companies used to delegate customer service to brokers or agents. Customers expect to reach their insurance providers through any channel-like website, email, mobile app, voice call, chat, social media, etc. It’s become mandatory for insurance providers to possess multi-channel capabilities to handle queries and attend service requests. This is where AI comes to the rescue enabling insurance firms to be on the job 24/7. Always-on, multi-channel service available through chatbots, and customized interactive tools will be your secret sauce to exemplary customer service. 

                                  Read more: How AI is Redefining the Future of Customer Service

                                  Use Case 2: Automate processes that are difficult to automate

                                  Insurance companies employ a large workforce to manually perform operational processes. Variations in products, state-specific rules, and lack of adoptions of standards across the value chain previously made it harder to automate the process. With AI, it is now possible to predict and continuously improve the process by leveraging ML thus automating the processes effectively. By combining RPA tools with cognitive technologies, insurance companies can automate processes such as customer service requests, endorsements, and claims-processing, and provide a faster turn-around time. 

                                  Use Case 3: Continually improve the value from data

                                  Predictive models help insurance companies determine business-critical aspects such as the maximum possible loss, probability, and pricing. However, as the companies innovate products, reach out to newer customer segments, and address new risks, these predictive models quickly get outdated making it difficult to keep up with changes. AI makes it possible to provide a feedback loop for machines to learn and adapt to ever-changing insurance business needs. 

                                  Read more: How Blockchain Enables the Insurance Industry to Tackle Data Challenges

                                  Must-have AI technologies for the insurance industry

                                  AI has become the cornerstone of digital transformation for the insurance industry. Leveraging AI technologies can help insurance companies address various issues that they may encounter. These are some must-have AI technologies in the insurance industry:

                                  1. Image analytics 

                                  Insurance companies must carry out inspections to validate their decisions based on actual facts. This helps them spot any existing or potential risks and support their customers in risk management. This can be very time-consuming. The use of AI focuses on the reduction of inspection time and increases the surveyor’s productivity. It can be applied in property and casualty insurance to analyze the images of cars at the accident scene, determine the parameters, and assess replacement costs. 

                                  Advanced image analytics enables quick analysis of photos to determine parameters crucial from the perspective of life insurance. These parameters enable insurers to decide whether medical underwriting is required or not and provide an instant quote and formulate policies.

                                  2. Internet of Things

                                  IoT allows insurance companies to cross-sell to existing customers. They could offer discounted insurance to existing customers. There are several IoT backed devices that can detect and alert a customer when there is an issue within their home or commercial property. Integrating IoT with AI, insurance companies can offer a far superior service and enhance the customer experience. 

                                  3. Machine Learning in underwriting

                                  The automated process eliminates the tedious and error-prone job of dealing with unstructured documents and extracts information from them to make business decisions. AI, ML, and Deep Learning can help in extracting such information, aligning it to common vocabulary, and making that information accessible through virtual assistants or search engines. This way underwriting now becomes an automated process that lasts just a few seconds. 

                                  4. End to end automation

                                  AI helps insurers automate complex processes, end to end. Using RPA, you can tackle simpler and repeatable tasks. For example, the claims assessment process can be automated to enable the assessor to receive evidence through more advanced AI-based techniques.

                                  Insurance companies receive data from brokers in a variety of formats and require many people to convert the data to a standard format. AI can map this data accurately allowing insurers to reduce inefficiencies in their processes. It can also improve data quality by detecting gaps and addressing those gaps in the incoming data. 

                                  Read more: Scalable Benefits of RPA in Banking, Insurance, and Logistics

                                  5. Machine Learning for price sophistication 

                                  Price optimization techniques with the help of ML and GLMs help insurance companies to understand their customers, allows them to balance capacity with demand, and drive better conversion rates.  

                                  6. Connected claims processing

                                  Advanced algorithms can help insurance claims to be automated which allows insurers to attain high levels of accuracy and efficiency. Data-capture technologies can replace manual methods. Evaluation of the validity of a claim is also made much simpler.

                                  Read more: 5 Steps to Gain Business Value with AI Adoption 

                                  Are you ready to ride on the wave of AI?

                                  Rapid advances in AI will lead to disruptive changes in the insurance industry. The winners in AI-based insurance will be those who harness the power of new technologies. Most importantly those companies who do not view disruptive technologies as a threat to their current business will thrive in the insurance industry.  Get started on making sure you are one of them! Contact us to adopt the power of AI into your insurance business.  

                                   

                                   

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                                    About the Author

                                    ...
                                    Vinod Saratchandran

                                    Vinod has conceptualized and delivered niche mobility products that cater to various domains including logistics, media & non-profits. He leads, mentors & coaches a team of Project Coordinators & Analysts at Fingent.

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                                      Types of Application Software: Guide for 2025

                                      Application software offers a plethora of options tailored to meet the diverse needs and objectives of users and businesses. Today, AI is a major force in application software. AI-integrated applications are the hot cakes now; they significantly enhance efficiency, speed, and productivity. Choosing the right application software can transform operations and profoundly influence your bottom line, positively impacting business outcomes.

                                      Deep dive into everything you need to know about application software and how to choose the right type of application software for your business.

                                      Understanding Application Software: Types and Business Benefits

                                      What is application software?

                                      Application software offers a plethora of options tailored to meet the diverse needs and objectives of users and businesses. Today, AI is a major force in application software. AI-integrated applications are the hot cakes now; they significantly enhance efficiency, speed, and productivity. Choosing the right application software can transform operations and profoundly influence your bottom line, positively impacting business outcomes.

                                      The application software has evolved remarkably, and it consists of AI capabilities, cloud-native architecture, and cross-platform compatibility. Companies today are making use of different intelligent applications to simplify their activities, improve customer experiences, and boost strategic plans.

                                      Examples of application software

                                      Today, we have many high-end application software that define how we live and accommodate our ever-evolving requirements. Widely used application software includes office productivity tools, business applications, project management tools, creative tools, communication tools, and many more.

                                      Microsoft Office 365

                                      (Word, Excel, PowerPoint, Outlook, Copilot)

                                      Google Workspace

                                      (Docs, Sheets, Slides, Gmail)

                                      Infince

                                      (Enterprise Application Cloud)

                                      Salesforce CRM

                                      Oracle NetSuite

                                      Zoho CRM

                                      SAP S/4HANA Cloud

                                      Microsoft Dynamics 365

                                      Asana

                                      Trello

                                      ClickUp

                                      Monday.com

                                      Adobe Creative
                                      Cloud Applications

                                      Figma

                                      Canva

                                      CorelDraw

                                      AutoCAD

                                      Slack

                                      Microsoft Teams

                                      Infince

                                      Zoom

                                      WhatsApp

                                      Wynk

                                      MX Player

                                      VLC Media Player

                                      Spotify

                                      Pandora

                                      What is the difference between system software and application software?

                                      Software can be categorized into two categories: System Software and Application Software. System software is used to manage the main functions of the computer and hardware devices, and application programs enable users to accomplish certain tasks such as writing documents, sending emails, or even managing data.

                                      They both differ significantly when it comes to design and purpose.

                                      Application Software

                                      System Software

                                      Key functions of application software for businesses

                                      Application software programs are designed to execute a wide array of functions. Its primary functions can vary depending on the users' requirements. Depending on the industry or business area, it is possible to develop the application software to fulfill a particular purpose.

                                      Task Automation

                                      Automating routine tasks, such as data entry, sales emails, and marketing emails, saves a lot of manual work and allows employees to perform more strategic tasks.

                                      Data Management

                                      Gather, store, sort, and classify large volumes of information, make informed judgments, and trace patterns.

                                      Communication and Collaboration

                                      Maximizing smooth communication among the employees, partners, and customers, as well as working together on common projects.

                                      Process Optimization

                                      Enhancing organizational workflow and efficiency in different departments, resulting in cost cuts and enhanced productivity.

                                      Innovative and efficient production

                                      Allows the production of high-quality files, presentations, designs, and multimedia output.

                                      Problem Solving

                                      Providing targeted tools to handle specialized business purposes, be it in the field of inventory management, sales forecasting, or data security.

                                      Benefits of application software for businesses

                                      Most organizations invest in buying or building application software to suit their business model. This software comes with innumerable benefits that you can't resist executing the ideal application software in your business/organization.

                                      Types of Application Software

                                      Application software can be broadly classified into General Applications, Business Applications, AI-powered Applications, and Custom Applications. Application software is no longer a one-size-fits-all solution. In today’s business landscape, software tools are categorized based on functionality, complexity, and the specific needs they serve. Picking up the right application software for your specific needs improves function and efficiency. The use of the software is rampant across every domain, including banking, healthcare, education, retail, travel, logistics, etc.

                                      General Applications - Everyday Productivity & Collaboration Tools

                                      In present-day companies, general-purpose applications play a crucial role in digital productivity. Such programs assist people and groups in crafting content, handling data, communication, and staying organized. They are usually cloud-based, cross-platform, and are becoming more and more run by embedded AI.

                                      To draft, format, and edit text-based reports, proposals, manuals, and other business material. These applications are rich in formatting, collaboration, and version control.

                                      Examples: Google docs, Microsoft word, notion

                                      Spreadsheets find a lot of applications in organizing and tabulating data, calculations, budgeting, and reporting. They facilitate functions, charts, filters, and conditional formats in order to make data management easy.

                                      Examples: Microsoft Excel, Google Sheets, Airtable

                                      These tools assist users to author and present slide-based presentations during meetings, pitches and training. They include features such as templates, transitions, and multimedia support.

                                      Examples: Microsoft PowerPoint, Google Slides, Canva

                                      Calendar and e-mail clients are used to coordinate and communicate, as well as organize meetings. They facilitate time-zone conscious scheduling, contact organization, and inbox management.

                                      Examples: Microsoft Outlook, Gmail, Google Calendar, Calendly

                                      Tools that help teams communicate more efficiently by messaging, group channels, file spaces, and video calls. These tools assist in sustaining continuity and visibility in scattered groups.

                                      Examples: Slack, Microsoft Teams, Zoom

                                      Cloud file storage services enable an enterprise to access, store, and share documents on devices anytime, anywhere. It has features such as versioning of files, rights of folders, and managing backups.

                                      Examples: Google Drive, Infince, Dropbox, Microsoft OneDrive

                                      Business Applications

                                      Business applications are software tools used in businesses to enable, streamline, or support the main processes within an organization. These applications are critical in enhancing scalability, decision-making, and efficiency in terms of handling customer relations and operations of financial processes.

                                      The CRM software assists firms in handling customer and prospect relationships through the sales and service lifespan. It stores customer information, monitors interaction, and provides marketing and sales automations.

                                      Examples: Salesforce, HubSpot, Zoho CRM

                                      ERP systems have merged more crucial functions of business, like finance, supply chain, procurement, and human resources, under one roof. They give real-time visibility and increase the consistency of data, as well as allow smooth operations within departments.

                                      Examples: SAP S/4HANA, Oracle NetSuite, Microsoft Dynamics 365

                                      These tools help teams plan, organize, and follow up on projects and daily activities. It has features such as timelines, the distribution of tasks, progress monitoring, and collaboration to maintain alignment and responsibility.

                                      Examples: Asana, Monday.com, ClickUp, Jira

                                      The accounting program helps with financial processes such as bookkeeping, invoicing, expense management, dues, and tax reporting. These instruments play an important role in ensuring legal conformity and fiscal disclosure.

                                      Examples: QuickBooks, Xero, FreshBooks

                                      HR applications can assist in managing personnel data, staff hiring, employee training, staff onboarding, payroll, benefits, and performance. They are supportive of compliance, reporting, and workforce planning as well.

                                      Examples: Skill Lake, Workday, BambooHR, Gusto

                                      AI-First & Intelligent Applications

                                      AI-first applications are developed from an intelligent core, streamlining processes, boosting decision-making, and amplifying productivity through automated actions and thoughtful suggestions. These tools are progressively integrated into diverse business functions, enabling organizations to work more swiftly and more efficiently.

                                      Such tools make the production of written, visual, or multimedia content possible with minimal human intervention. They have found extensive use in marketing, customer communication and design

                                      Examples: ChatGPT, Gemini, Jasper, Copy.ai, Canva Magic Write

                                      By proposing code snippets, flagging errors, and crafting whole functions from natural language input, code assistants ease the work of developers. They accelerate the development process while cutting down on repetitive work.

                                      Examples: GitHub Copilot, Amazon CodeWhisperer, Microsoft Copilot

                                      These platforms examine historical data and discover trends, forecast outcomes, and underpin strategic decision-making. These tools are routinely applied in finance, marketing, supply chain, and operations to assist with planning and manage risk.

                                      Examples: Microsoft Power BI, Tableau, Qlik Sense

                                      Conversational tools imitate human interactions and are employed to raise the quality of customer support, speed up user onboarding, and respond to internal queries. They speed up response time, lower support expenses, and provide continuous service around the clock.

                                      Examples: Intercom, Drift, Zendesk AI, ChatGPT integrations

                                      Custom Applications

                                      A custom application is an application specific to the requirements of a business, or may involve applications specific to processes or industry. These applications are more flexible and have control and the ability to integrate with their internal systems as compared to off-the-shelf products. They are a great fit for organizations looking to secure a competitive edge via technology that conforms to their operational needs.

                                      Using these platforms, users can deploy applications swiftly with only a minimal amount of coding knowledge. They provide a drag-and-drop interface, pre-configured components, and the capability of integration, which makes them the right choice when it comes to building internal applications or automating processes. No heavy development is required.

                                      These applications are developed in cloud environments to be efficient and resilient. They accommodate complicated business applications, multiple users, and real-time processing of information. Built largely with contemporary frameworks, they can be thoroughly tailored and seamlessly connected to existing enterprise systems.

                                      They constitute tailor-made mobile applications crafted to enable business operations while on the move, field services, logistics processes, and customer engagement. They emphasize on responsive design, offline access, GPS capabilities, and mobile-native features like push notifications.

                                      Modern Software Delivery Models: Scalable, Flexible, and Built for the Future

                                      Software development, deployment, and delivery have changed radically. The new models of delivery include flexibility, scalability, and a reduced time-to-market. This helps businesses feel free to adapt to the changing needs of the users and infrastructure. The methods also allow modular development, on-going refinement, and wider device support, making software future-proof.

                                      Cloud-Native Apps: SaaS, PaaS, FaaS

                                      Cloud-native applications are designed to be run and scaled in the cloud without any challenges.

                                      Hybrid & Edge Applications

                                      Hybrid apps utilize cloud-based systems and on-premise or edge computing to enable the use cases that need low latency, real-time data processing, or an offline state. The edge applications bring the data processing nearer to the source, which is suitable in the case of IoT, manufacturing, and field operations. This ensures they are less reliant on central servers and can act faster.

                                      Progressive Web Apps (PWAs) and Cross-Platform Development

                                      Similar to native apps, PWAs provide app experiences through the web, with the same aimed focus as websites (reach) but with the capabilities of native applications, such as working offline and sending push notifications. Developers can write the code once and then deploy it on iOS, Android, and web using Flutter or React Native, with cross-platform development working to make delivery faster and far less expensive.

                                      API-First and Headless Architecture

                                      API-first requires all features to be available through APIs, which means that integration is flexible, platform-wise. The headless architecture separates the front-end from the back-end because it enables a business to publish content in a consistent manner on websites, mobile applications, smart devices, and so on. It is perfect in the case of omnichannel experiences and accelerated innovation.

                                      Licensing & Monetization of Application Software

                                      As a fundamental aspect of the software lifecycle, licensing and monetization are serious considerations for any institution that wants to make money, regulate its use, and govern intellectual property. Selecting the appropriate licensing model and monetization approach guarantees the sustainable development process, and its usefulness matches the expectations of the target audience and target market.

                                      Here’s a breakdown of the key licensing types and monetization models:

                                      How to Choose The Right Application Software For Your Business

                                      As your business grows, there's always an impulse to improve operations and get work done smarter. With the advancement of AI applications, there are a plethora of options to choose from. Whether it is to replace an old system or discover a new solution to modernize your inefficient performance, the hunt for the perfect application software is no cakewalk.

                                      Picking the right application software for business involves wise decisions, brainstorming sessions, and critical thinking. Before investing in a software application, you must ensure that it aligns with your business operations, streamlines your processes, improves customer experience, and eliminates risk. The success of your business model, its anticipated goals, and its requirements depend on choosing the right application software. Selecting the right application software can be overwhelming, but the right one can become a real game-changer for your business!

                                      Here's a checklist to help you be confident in choosing the right application software for your business.

                                      Key Trends Shaping Application Software Development in 2025

                                      With the development of technology being quite fast, the software applications are increasingly getting smarter, more connected, and more integrally embedded into all the business areas. There are a number of trends that have been transforming how applications are designed, delivered, and experienced as a result of differing user needs, technological advancements, and organizational philosophies. Knowledge of such trends can enable businesses to future-proof their software investment and remain competitive.

                                      Frequently Asked Questions

                                      SaaS (Software as a Service) is a cloud platform where the software has subscriptions and can be accessed through the internet - nothing to install, nothing to maintain on the user end. A good example of SaaS is Microsoft 365. Traditional application software is generally deployed directly to local machines or servers and frequently has to be manually updated, as well as pre-licensed. Application software includes old versions of Microsoft Office.

                                      AI-first applications integrate smart capabilities into workflows themselves, including automation, intelligent recommendations, natural language interfaces, and predictive intelligence. This saves manual work, accelerates decision making, and enables users to concentrate on high-value activities.

                                      Examples: Sorting inboxes using AI, automatic reports, and prioritization of intelligent tasks.

                                      A mobile application is a special software application that runs on the smartphone or tablet or can be installed through app stores. The word application is an expanded term referring to any kind of software such as desktop, mobile or web-based and used to accomplish specific duties.

                                      API-first development is an approach in which APIs (Application Programming Interfaces) are central to both design and implementation. It allows anyone to integrate the application easily, has a modular structure, and can be connected to other systems, platforms, or services. This would enhance flexibility, speed up development, and offer natural cross-platform experiences.

                                      PWAs are web sites which provide the functionality of native apps (including offline, push-messages, and the ability to be installed on the home screen) all through a browser. To companies, PWAs are cheaper to create, have wider device coverage and are reliable in features and rapid delivery of user experience that do not require separate mobile apps.

                                      Indeed, low-code/no-code solutions are gaining popularity in the work of enterprises to develop their own tools, automate business processes, and expeditiously develop prototypes. They might not be a complete substitute to fully custom-built systems in complex use cases, but they greatly reduce the project time, IT dependency and enable the employees in any business department to make a solution adapted to their needs.

                                      Top Emerging Technologies in Application Software

                                      Develop Your Application Software With Fingent

                                      As online transactions soar and digital workplaces emerge, different types of application software will continue to evolve. As a result, the demand for custom software development tailored to a business's requirements is increasing now more than ever before. From simple customizations to full-cycle application development, Fingent can help address all your specific business requirements, leveraging our application software development capabilities. Explore our range of services.

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                                      If you have further questions or want to start choosing and implementing the right application software for your business, contact us immediately. We will help you get there.

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                                        About the Author

                                        ...
                                        Sreejith

                                        I have been programming since 2000, and professionally since 2007. I currently lead the Open Source team at Fingent as we work on different technology stacks, ranging from the "boring"(read tried and trusted) to the bleeding edge. I like building, tinkering with and breaking things, not necessarily in that order.

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