Easy Dock Builder App
Challenges:
Increase customer engagement with an online tool to help users design their docks, style, and shape them.
Industry
Construction
Solutions:
A Custom-built Web Application To Enable Easy 2D Replicas of Docks
Results:
The application enables users to design and create 2D replicas of docks easily. The app also calculates dock style, water depth, tax, shipping distance and more to generate automated quotes.
Locations:
Seneca, NY
About the Client
Bestmade Docks is a leading manufacturer of high-quality dock systems based in Seneca Falls, NY. With decades of expertise, they specialize in designing and building customizable, durable docks for residential and commercial waterfront needs.
In order to streamline their operations and enable customers to be more involved in the building of docks, the client needed an online tool. Through this tool, they wanted the customers to be a part of the dock designing and building processes so that the expectations were met well, wastage was reduced, accuracy was maintained, and customers felt more engaged.
Case Overview
The project's objective was clear: customer engagement was the priority, and operational efficiency would be enhanced by adopting new technology. Fingent, after a thorough analysis of the client operations, realized that a web application with 2D features would be an apt solution.
The web application Dock Builder App allowed users to collaborate with designing and creating 2D replicas of their dock designs, styles, and more. The app also helps generate automated quotes by calculating deck style, water depth, shipping distance, and more. The app offers convenience, improved collaboration, customer engagement, and operational efficiency.
CHALLENGES
Roadblocks Faced in the Existing System
Lack of customer involvement in the design process
Difficulty in visualizing custom designs
Quote generation was complex
Scope for inaccuracy and wastage
Limited client collaboration and engagement
SOLUTION
Fingent’s Approach - Easy Dock Builder App
The web app solution used 2D design capabilities to allow customers to bring their ideas to life visually. This helped Bestmade Docks better understand customer expectations and deliver accurate services. The app not only helped design docks but also eased quote generation, making the operations more seamless, along with other top features like,
The admin backend allows to change the prices of components/accessories.
Provision to choose from different delivery options
Automated quote generation as per customer choice
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BENEFITS
Making an Impact on Client Success
The Dock Builder App empowered customers to visualize and customize their dock designs, ensuring clarity and reducing design-related errors. The solution enhanced customer satisfaction, minimized wastage, and strengthened collaboration throughout the design process.
Easy quote management
Communicate dock design specifications with more ease
Online tool to easily customize dock designs
Ease for customers to choose from a variety of dock styles
