Utilities

Enabling utilities to modernize legacy systems for creating powerful, consumer-friendly essential services

Utilities Segments We Serve

  • Work and asset management
  • Smart grid operations
  • Environmental, health, and safety compliance
  • Enterprise analytics
  • Managed services
  • Industrial internet of things (IIoT)
  • Enterprise mobility solutions
  • Real-time data integration for advanced analytics
  • Predictive maintenance of legacy infrastructure
  • Solutions to manage distributed energy resources (DERs)
  • Robotic process automation for utilities

Empowering Utilities to Unlock Value in a Transforming World

We live in a world that runs on utilities. Changing consumer expectations, environmental concerns, and the growth of distributed generation of utility services are forcing utilities to find more efficient ways of delivering their services. To acquire more flexibility, utilities need to increase their focus on data-powered services unlocked by modern technologies. Fingent offers innovative, custom technology solutions to utilities in energy, gas, water, telecom, field business, and other infrastructure to modernize their services and delivery patterns.

 

We help enterprises in the utilities sector deliver safe, reliable, and sustainable energy products and services by offering software tailored to their needs. Our applications help you boost operational efficiency, increase cash inflows, streamline demand management, navigate environmental challenges, and enhance regulatory compliance. By leveraging analytics, cloud, IoT, AI, machine learning, and automation we enable utilities enterprises to reinvent their businesses.

Challenges Affecting the Utilities Sector

Utilities often rely on legacy software, legacy hardware, and a legacy approach to customer service, each of which requires proper infrastructure and modern technology to grow and sustain the business.

Utilities company management can suffer from gaps in operations. Manual efforts and intervention can reduce the efficiency of operations.

There has been an increased demand for utilities to combine IT and OT; with data and operations working together, efficiency and customer satisfaction will increase, while asset risk and downtime will both decrease.

Customer service applications, the ability to utilize self-service, and engagement on mobile apps are just a few of the new demands that utilities companies are facing.

How We Help Our Customers

Incorporate AI and Automation for Improved Service and Satisfaction

We deliver custom solutions such as robotic process automation, and IoT-based solutions to enhance data-driven experiences and reduce overhead costs. Through AI technology like customer service chatbots, we help increase customer satisfaction.

IT/OT Integration

We allow IT/OT integration by incorporating AI and advanced sensors to networks, fueling smart grids and multiplying returns on OT investments. A monitoring system aided by AI can drastically reduce any wastage of oil or energy.

Advanced Solutions

We work closely with utilities enterprises to manage and schedule their services. Our interactive apps provide them real-time information and help them automatically manage activities and service histories.

Customer Satisfaction

We utilize custom solutions with a focus on customer satisfaction, using automated services, bots, and personalized feedback to meet the growing demand for specialized consumer engagement.

Contact Us

Hundreds of leading businesses have derived strategic advantages from our transformative solutions.





“Off-the-shelf products in the market couldn’t accommodate our multi-party customer relations model.”

“Fingent’s custom CRM application streamlines processes for both our builders and suppliers. They even suggested ideas to maximize efficiency.”

“Fingent helped us replace our technology with a new platform solution that included ASP pages and SQL databases. “

“They’re very good at explaining things, not overwhelming us with technical buzzwords. ”

FAQs

Utility management refers to the operations, maintenance, coordination, and overseeing of all the utilities such as electricity, gas, water, telecommunications, and wastewater services serving a specific locality.

A utility stock is a stock for a company that is found in the Utilities Sector. These companies include water, gas, electricity, and other infrastructure firms.

SAP offers a comprehensive list of solutions for utilities including Enterprise Asset Management Solutions (Portfolio and Project Management, Asset Operations and Maintenance, Intelligent Asset Management, Mobile Asset Management, and Environment, Health, and Safety), Metering Solutions (Device Operations and Maintenance, Meter Reading and Energy Data Management, and Utilities Planning and Analytics), Customer Experience Solutions (Marketing as Growth Driver, Customer Service Excellence, Empowering Sales to Sell More, and Omnichannel Commerce), and Bill to Cash Solutions (Billing of Energy, Water, and Services, Revenue Management for Energy, Water, and Services, and Subscription Management).

Ratio Utility Billing System is a method by which users (residents) are billed on a monthly basis depending on their calculated utility consumption. Fast implementation, quick returns on utility expenses, and an immediate increase in cash-flow are some of the advantages of RUBS.

Public utilities are business undertakings that maintain the infrastructure for public services. Examples of public utilities are natural gas companies, electricity companies, telephone companies, water and steam providers, and hydraulic power companies.

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