How Fingent Helps
Fingent’s Customer Support helps you curate and carry out effective digital strategies for multichannel customer engagement. We leverage the latest technologies to decode customer attitudes in real-time and engineer an innovative and personalized experience for your customers.
Our support team combines expertise in technology and business operations. They leverage their experience in managing high-performance and high-traffic contact centers to identify the demands and requirements specific to your customers. You may partner with our team to implement effective digital strategies attuned to the changing consumer behavior and business realities in a fluid business environment.
Our Customer Support Services
Design and Assessment of Operational Models
We ensure seamless delivery of enterprise solutions, with a focus on improving customer experience and reducing cost. Our team of experts helps you reach your targeted audience in the most robust, yet innovative way. We ensure the integrity, robustness, scalability, and efficacy of your customer engagement channels.
Our support team helps you with web applications and other business solutions. We understand your needs and empower you with adaptive web applications, using a host of open-source and proprietary web technologies and practices. Our expertise simplifies complex business workflows and delivers solutions to enhance your business processes.
Digital Transformation Roadmap and Execution
You can leverage our expertise for innovative solutions to redefine your business and position yourself as a strategic leader in your niche. Our team offers pragmatic, executable paths for your customer interaction issues. Our support team removes all chinks in the armor to make the operations more efficient, deliver smarter products, and enhance the customer experience. Explore
Data Analytics and Visualization Support
We enable the latest cutting-edge technology to get data-driven insights. Our robust data analytics and reporting frameworks empower managers to make faster and better decisions. Our data analytics and visualization services streamline processes, unlock new capabilities, and allow clients to respond to market changes better.
Why innovate your business with us
Consistent high-quality results with robust agile teams and dedicated QA practices
Highly cost-effective and best-of-breed solutions with no last minute surprises
Transparent project management with maximum adherence to deadlines
Our Unique Approach & Process
By initiating your project with Fingent, you get a dedicated and skilled team backing you up round-the-clock. All our processes are customer-oriented, designed to reduce the cost of business operations, address IT resourcing challenges, and offer you a competitive edge. We start with a deep analysis of your requirements and continue our relationship with post-launch support and updates.
Research and Discovery
Validating and Shaping Idea
Design and Prototyping
Testing and Quality Assurance
Maintenance and Support
Hundreds of leading businesses have derived strategic advantages from our transformative solutions.
“Off-the-shelf products in the market couldn’t accommodate our multi-party customer relations model.”
“Fingent’s custom CRM application streamlines processes for both our builders and suppliers. They even suggested ideas to maximize efficiency.”
“Fingent helped us replace our technology with a new platform solution that included ASP pages and SQL databases. “
“They’re very good at explaining things, not overwhelming us with technical buzzwords. ”
Our resourceful support team has the ability and exposure in both the technology and the business it supports. Our team compares your current business state with the desired future state, to find gaps and apply leading industry best-practices and proven benchmarks to improve customer interaction and speed up workflows.
Clients leverage our expertise in technologies such as Hadoop, D3, DQ, SAP Analytics, and Tableau to derive actionable insights from complex data. We also have expertise in a host of other cross-platform applications, which we customize to empower your business and give it a competitive edge. Artificial Intelligence is a core area of technology research today. We help you implement and customize leading open-source AI and ML libraries available in the market including TensorFlow, spaCY, OpenCV, ELMo, and so on.
Our team has experience in developing and supporting custom applications, e-commerce solutions, ERP, enterprise CMS, mobile technologies, and other solutions using both open source and proprietary stacks.
We develop and support customized solutions in PHP, AngularJS, jQuery Magento, Odoo and several other open-source technologies.
We support proprietary solutions on SAP, iOS and some of the Microsoft technologies.
Our proficiency in Microsoft extends to .NET, .NET Core, C#, ASP.NET, Microsoft Azure, SharePoint, PowerApps, Power BI, UWP, WPF, SQL Server, Cosmos DB, and more.
We develop and support intuitive mobility solutions in Android, iOS, and Windows.
We develop solutions and support the leading ERP and CRM solutions. Our expertise extends to the following stacks: Python, Java, Node.js, PHP, Go, Django, Flask, Laravel, Lumen, Spring Boot MVC, CodeIgniter, Express.js, Sails.js, TensorFlow, spaCY, OpenCV, ELMo, RabbitMQ, Celery, Docker, Kubernetes, React.js, Angular.js, Vue.js, Node.js, and more.
We stay abreast of technology and gain competency in any new technology soon as it becomes viable.
We have expertise in the leading and proven cross-platform development technologies such as React Native, Ionic, Cordova, Xamarin, Adobe PhoneGap, and Appcelerator Titanium.
We support all business functions, including learning management systems (LMS), transportation management systems (TMS), customer relationship management (CRM), enterprise resource management (ERP), inventory management, project management, HR, accounting suite, field management solutions (FSM), business analytics, operations, Content management solutions (CMS), and more.
We develop comprehensive customized solutions for financial services, retail, healthcare, logistics, manufacturing, travel and tourism, education, utilities, and several other industries.
Apart from customized solutions to suit your specific needs, we also offer ready-to-use products, including:
- InfinCE, a cloud-powered enterprise collaboration platform to facilitate remote working and virtual collaboration for small businesses and startups
- ReachOut Suite, a one-stop solution for field management requirements, to build surveys, conduct inspections, and assign work orders
- UpSkill, a complete training and development platform to enhance workforce productivity
- Ed360, a flexible learning management platform to augment your classroom experience
- Aware, a comprehensive real-time communication solution for managers running SAP