Accelerating Transportation Decisions with Modern Technology
Challenges:
The company wanted to plan and utilize their fleet and resources better through data-driven, intelligent decisions. They also wanted to simplify their billing process, enabling a friction-free workflow.
Industry
Logistics
Solutions:
- Intuitive Dashboards with Predictive Analytics
- Modernized Billing Engine
- Customer Portal for Real-time Tracking
Results:
Improved visibility into fleet performance and demand trends. Better strategic planning with predictive analytics. 90-95% reduced dependency on spreadsheets for invoice creation. Faster and more accurate billing process. Enhanced customer satisfaction and trust.
Location:
New Zealand
About the Client
The client is a leading transport company in the South Islands, New Zealand. They offer a wide range of logistics services across key sectors, including dairy, forestry, viticulture, and water delivery, helping businesses manage critical transportation needs efficiently and reliably.
Although the company caters to a wide range of industries, they are especially recognized for their presence in the dairy sector. As a major logistics provider in the southern hemisphere, ensuring timely deliveries across multiple locations is critical to their operations. However, managing a large fleet during sudden demand spikes and peak seasons often became challenging. A lack of visibility into real-time fleet operations limited the effective utilization of trucks and drivers. Disconnected data systems, a limited view of year-over-year growth comparisons, and outdated billing systems restricted the company’s potential to scale confidently.
Case Overview
Fingent collaborated closely with the client’s in-house tech team to understand their data patterns, identify key decision-making KPIs, assess existing applications, and map the overall workflow structure.
Comprehending the challenges and the client objectives, Fingent proposed to build intuitive dashboards with predictive analytics to track key KPIs around daily, weekly, and monthly truck utilization, kilometers run, and locations traveled. Predictive analytics help determine the season's demand and truck requirements by comparing the previous two years' data. To streamline their billing process, a modernized billing engine with integration to their dispatching system was developed. The solutions enable faster processes and improved efficiency. In addition, a customer portal was initiated to enable real-time tracking for improved transparency.
CHALLENGES
Roadblocks Faced in the Existing System
Limited Fleet Planning Efficiency
Disconnected Data Systems
Limited Visibility into Year-over-Year Growth
Inability to Predict Demand Fluctuations
Outdated Billing System
SOLUTION
Fingent’s Approach - Enabling Intelligent Decisions with Modernized Technology
Utilizing Microsoft Power BI, Fingent helped the client build ‘Intuitive Milk Productivity Dashboards’ with multi-layered information architecture. It offers quick insights on critical KPIs that support strategic decision-making for top management. Its predictive analytics determine the total growth and profitability of the business. Users can compare current data with the previous two seasons’ data to gain visibility of performance improvements and gaps.
The ‘Billing Engine’ developed serves as a bridge between their internal dispatching system and the third-party invoicing platform. It simplifies invoice creation with integrated data flow, rate assembler, easy reconciliation and line-of-business based customization. In addition, a customer portal was built to enable customers to easily track the trucks in transit.
Intuitive dashboards to provide a quick view of key KPIs
Seamless defining of complex rate formulas for billing, reducing heavy dependency on spreadsheets.
A data warehouse using Microsoft’s Azure Synapse to structure raw data
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SOLUTION BENEFITS
Making An Impact On Client Success
The solutions provided the client with greater efficiency, speed, visibility, and operational clarity. Where the ‘Intuitive Milk Productivity Dashboards’ provide clear insights into fleet utilization and business performance, the ‘Billing Engine’ simplifies invoicing by replacing manual and Excel-dependent workflows. Predictive analytics and season-based comparisons enable management to plan the fleet and prepare for demand fluctuations better. Faster strategic decisions and optimized workflows empower the client to improve service quality by reducing delays and operational chaos.
Improved visibility into fleet performance and demand trends
Scalable and centralized business processes
90-95% reduces dependency on Excel Sheets
Real-time customer visibility and tracking for boosted trust
