The Recent Trends, Impacts, and Technologies in the
Field Service Business
The field service business is trying to capitalize on the advantages offered by today’s technologies. Mobile technology, being the most significant among them, has taken the industry by storm, offering increased productivity gains, streamlined work processes, improved field agent communications, increased first-time fix rate, shortened billing cycles, reduced overhead of paper-based field service management and more. The infographic puts together some recent trends, impacts, and the state of mobile technology in the field service business.