Smart Service Ticketing Solution for PwC

Fingent analyzed PwC’s challenges and developed a smart ticketing system for them with an emphasis on usability

Company

PricewaterhouseCoopers

addressCreated with Sketch.

Industry

Professional Services

flagCreated with Sketch.

Region

Australia

laptopCreated with Sketch.

Technologies

Android, iOS, HTML5, CSS, JavaScript, SQLite

note-bookCreated with Sketch.

Requirement

The customer needed an efficient, automated, and transparent ticket management solution for their internal use.

ideaCreated with Sketch.

Challenges

Lack of a systematic process for overall ticket management including the tickets raised and distributed within the team.

resultCreated with Sketch.

Results

PwC gained an 80% increase in productivity and 67% faster ticket resolution rate through the smart ticketing system.

“The application that Fingent developed is excellent and has great visuals. The team explains their process thoroughly, makes changes that are requested promptly, and addresses bugs quickly and professionally.”

Download Case Study





Subscribe to Fingent's emails and newsletters

Let’s work together to solve your business challenge

×