The ongoing digital revolution is forever reshaping how businesses interact with their customers.
Modern technologies such as artificial intelligence, chatbots, machine learning software, and other solutions have allowed businesses to break away from traditional phone-based support models in favor of an omnichannel approach.
Countless businesses now allow customers to connect with support agents across multiple mediums, such as email, messenger applications, SMS, and on-site chat apps. However, far too many are still neglecting a core component of the service experience — self-service.
Whether your organization operates within the business-to-consumer (B2C) space or the business-to-business (B2B) space, you must offer customers self-service
options. We explore the role that self-service plays in the modern support experience.
When businesses understand the benefits of offering self-service, which technologies enable them to provide this type of support, and how to leverage ambitious custom software development services, it is easy to transform the high-value customer support vision into a reality.
Read more: Why Your Business Needs a Customized Order Management System
Consumer expectations are evolving as technology becomes increasingly ingrained in our daily lives. Smartphones allow consumers to access virtually limitless information on a whim.
When most individuals encounter a problem or want to acquire new information, they typically break out their smartphones, conduct a quick internet search, and select the most relevant results.
“How does this apply to customer service?” you ask. Simply, consumers have become much more self-reliant when encountering an issue with a product or service. The majority of your customers would much rather troubleshoot a product independently without having to
connect with a service agent. It’s also true when they want to purchase products or services.
Therefore, your organization must offer self-service support options if you want to meet the expectations of current consumers. By doing so, you can mitigate consumer frustration, expedite the resolution process, and demonstrate that your company is responsive to the needs and wants of your target audience.
That said, creating a self-service experience on your website can be a challenging and tedious process. That is why many companies turn to experienced digital transformation companies when they need a custom technology solution.
When businesses partner with a software development team to provide custom services, a broad range of technologies is available that provide clients with a competitive advantage. Some of these technologies include:
Artificial Intelligence technologies are essential for creating dynamic self-service experiences. Without these technologies, self-service tools would be rigid and provide minimal assistance to your clients. Fortunately, AI allows developers to create innovative solutions unlike any off-the-shelf option.
When used in conjunction with AI, machine learning software offers an immersive self-service experience. Over time, machine learning technologies can provide curated assistance based on past interactions with customers.
While chatbot technology is often used for lead generation, it can also be deployed to enhance the self-service experience. For instance, a consumer could provide information about their problem to a chatbot, and the program could connect them with resources to resolve the issue.
This approach will prevent the consumer from searching through your support page or reading your entire FAQs section to find the necessary information.
Read more: Prepare for the Future of Digital Innovation with these 10 Services From Fingent!
Self-service is rapidly becoming one of the most popular methods of customer support, and for a good reason. Reliable self-service enhances great customer experience in several distinct ways.
If service tools handled even 20% of your customer support requests, then your staff would experience a significant decrease in their daily workload. Naturally, a lighter workload would improve morale and employee retention. Ultimately, this will reduce your hiring and recruiting costs.
In addition, reducing the workload on your staff directly impacts the quality of service they can provide your customers. Your team will have more time to devote to your customers because they will not be in a rush to handle the next service call.
They feel empowered when you provide customers and clients with user-friendly self-service options. They are no longer at the mercy of your support staff and can freely take matters into their own hands to resolve frustrating product issues.
Self-service can also minimize any product issue’s negative impact on brand loyalty. If a consumer experience only minor inconveniences when a problem occurs, they will be more willing to continue doing business with your company.
Performing support tasks manually is labor-intensive and time-consuming. As a result, you must maintain a fully-staffed support center to handle incoming customer service requests. The overhead associated with this can be excessive.
While self-service solutions will not eliminate the need to employ support staff, you can reduce the size of your support department. Each team member can work more efficiently and focus on handling complex product issues. Self-service will address the majority of minor problems.
Few things negatively impact a customer’s brand perception than excessive hold times. By partnering with software development experts to deploy self-service solutions, you can significantly reduce wait times and expedite support delivery to your clients.
This approach will boost customer satisfaction and optimize the average lifetime value of each client.
When you partner with an innovative team of cloud-native software development professionals, you can expect cutting-edge solutions that leverage the latest self-service technologies.
In addition to custom software development services, your partner should offer business technology consulting. With proper consultation, you can refine your vision with timely advice that will improve your approach, incorporate more suitable technology, or align with your budgetary constraints.
If you would like to work with a passionate software development company dedicated to helping you shatter growth barriers with dynamic tech, let’s chat today.
Businesses are unique, like fingerprints! Their external and internal processes make them unique even in their sector. This makes it important to work on customizable solutions. After all, why would a customer come to you if you offer the same products and solutions as others? An end-to-end custom software solution will help you deliver unique customer experiences so that they are drawn to your business over other market leaders. Now is the time to take steps to start investing in end-to-end custom software that can offer you a competitive edge.
Whether to gain greater connectivity for IoT devices or to develop your own software, there is a horde of reasons why buyers and sellers gravitate toward end-to-end custom software solutions. Here is what you must know about end-to-end software and the impact it can have on your business growth and scalability.
As the name suggests, an end-to-end custom software solution is a tool that has all the features necessary to execute the workflow from the very first step to the last one. This solution allows you to use an entire range of tools that you need to support and grow your business without using any third-party platforms.
Read more: Custom software development weighed against pre-packaged commercial software
End-to-end custom software solution serves specific needs and day-to-day requirements of your business. More importantly, it can automate your organization’s manual tasks and business activities. Being flexible to your business needs, these custom solutions can be more productive and have a positive influence on your business. It is easy to work with it. And it can even suggest which professionals could execute a task if the operating person leaves.
Here is when you must invest in an end-to-end custom software solution:
If so, an end-to-end custom software solution makes connecting different functionalities effortlessly. Even other software systems can operate in sync through an end-to-end custom software solution.
The end-to-end custom software solution is an excellent resource for performing automation with utmost ease.
For business productivity, you need streamlined and effective methods. And that is exactly what end-to-end custom software solutions can help you generate. Also, it can aid the structured collection and storage of all data.
An end-to-end custom technology can optimize business services by saving time and effort. Besides, since it supports the business processes, you will ensure to satisfy your clients and earn their loyalty.
Most custom software comes with templates that allow you to customize the entire process, from start to finish. This solution enables email automation, marketing automation, and content management. These elements enable workforce productivity.
Since end-to-end technology works for multiple stakeholders, you will be able to keep tabs on income sources. This improves your brand identity.
Read more: 5 reasons why custom software development is important to your business
All businesses across various industries can truly benefit from end-to-end custom software solutions. Here are the top 6 benefits for your consideration:
Custom software provides an all-in-one cloud-based system that can correspond with your business goals, operations, and users. This system can unify hundreds of various processes into one concise format. This all-in-one tool allows you to streamline the payment process, optimize sales, and enhance logistics. It also allows you to monitor daily operations and take care of accounting. Above all, it smoothens the onboarding process.
Transferring data from one source or tool to another is time consuming and tedious task. Implementing an end-to-end custom software solution smooths the data flow and enables easier and faster data migration from one source to another. This way, you have a complete overview of your prominent KPIs, metrics, and more within one platform.
One of the most important benefits of investing in an end-to-end custom software solution is its cost-effectiveness. You will have to overpay if you have multiple systems from multiple vendors. Though the initial cost of off-the-shelf may seem lower, you are expected to take care of licenses, support packages, and other expenses that increase your initial cost.
Investing in end-to-end custom technology will cut your expenses significantly. On the flip side, you will also save money because of reduced errors, enhanced communication, improved productivity, and a simplified onboarding process.
Dealing with several vendors can lead to confusion. However, working with one vendor can help you optimize and automate your business. A custom solution can enhance overall efficiency and productivity. Minimized errors, improved security, optimized performance, and more lead to increased efficiency.
In business, change is inevitable. Changing an off-the-shelf software can be too expensive as you will have to buy additional licensing and add-on packages. With end-to-end custom technology, the developers can build it to scale as needed. This will allow you to keep up with the changing workflows, tasks, and integrations.
Additionally, custom software technology allows you to easily add new technologies and solutions, thus helping you stay on top of the latest innovations. Such a solution can bring your ideas to life and meet your specific business goals and requirements.
Off-the-shelf software is publicly available, and every other business uses it. How can using the same software will help you stand apart? Using the same software is like using a uniform; you cannot see the difference. To stay above the competition, you need an end-to-end custom software solution with unique features and functions configured solely for your business.
Watch more: How your business can stay Compliant, Smart, and Reliant with Custom Software!
An end-to-end custom software solution will cover your basic business needs and empower your company to accomplish more. An end-to-end custom software solution is an investment rather than an expense. Fingent has worked with many leading businesses to create innovative and cost -effective custom software solutions that gained leverage and a competitive edge. We can help you too take your business to new heights! Give us a call, and let’s get started!
Custom software tackles the specific needs of users more comprehensively than traditional off-the-shelf packages. Efficiency, scalability, lower integration cost, uniquely tailored features, functions, profitability, and independence are a few of its major benefits. In simple words, custom software creates a more customer-centric approach to your business, which translates to more business.
Globalization has pressured companies to take bold steps in expanding their horizon and potential. The rapid increase in market trends, technological innovations, and increasing competitor growth has changed and raised customer expectations. Deploying custom software development solutions in your business can be a strong weapon in this vicious battle. This blog will show you why and also help you see if this might be the right time to implement it for your business.
Evolving times have made it necessary for businesses worldwide to step up to the challenge of being bold, unique, and versatile. “Be different or be forgotten” has never before been more relevant than today. Custom software gives you the tools you need to satisfy your customers.
Here are some more reasons why custom software development is the current need for businesses on a global scale:
Security nowadays is a prime preference provided by most companies. Getting hacked by cyberpunks is a nasty affair that not only compromises your company’s data and security but also ruins the reputation of your business. Compared to commercial off-the-shelf (COTS) Software, customized business software is better in terms of security and competence in saving data.
Mobile app formulating corporations exemplify this feature by merging features like two-way authentication and data encryption.
Custom Software is purpose-built to support unique operations and workflows promptly and productively. It refines the workflow by removing unnecessary factors and automating monotonous and tedious manual jobs. This way, it fulfills the fundamental goal of improving your company’s and its employees’ operational efficiency and productivity.
Since customized software is created based on the unique needs of a business, it can easily be modified and embellished depending on the growing needs and requirements of the company. Scalability is one of the greatest significant advantages of custom software. It allows you to construct relatable software based on your business requirements. It can also cut costs associated with purchasing extra licenses and subscriptions to commercial software.
COTS software generally fails to work with existing and legacy applications. Businesses must invest further to ensure the software works well with their existing infrastructure. On the contrary, custom software can be built to adapt easily to an organization’s needs and integrate with any environment. Custom cloud software development goes one step further and enables you to build cloud-native applications at a much lesser cost.
Read more: Know What’s Driving Custom Software Development Cost This 2022!
Deploying custom software means freedom from the clutches of a commercial software vendor. You can avoid incessant price hikes for licensing and support. You will also remain unaffected when packaged software goes out of business, or a vendor terminates a product. With custom-developed software, you are in charge of creating and maintaining the software, which means you can update and modify it as regularly as you need.
These are just a few reasons for the increasing need for custom software solutions. It can effectively meet the demands of businesses irrespective of the company’s size. Technically progressive solutions can give you a stepping stone over opponents.
Using custom applications reports a 77% reduction in manual data entry! Learn more about why choosing custom software works over commercial off-the-shelf solutions. Scroll through our Infographic now!
Now that you know the benefits of custom software, the question is: do you need to implement it right now, or can you put it off for a while? Here is a checklist of symptoms. If you tick any of these boxes, it might just be time to get that ball rolling on a custom software solution:
Are your employees struggling with mundane manual work? Is it resulting in delays, lower productivity, and errors?
Custom business software developed according to your requirements will empower your business to tackle these challenges by providing an all-in-one environment for employees to plan and execute the workflow, communicate effortlessly, and procure data anytime. By enabling automation and AI in the software, you will be able to eliminate the element of human error and conserve your human resources for more focused tasks.
Do you often struggle to access and track crucial data? Does it take ages to make sense of the data and put it to good use? Are you struggling with the threat of data leaks?
Data is probably the essential asset of any business. It is usually challenging to store, analyze and track crucial information, and keep the data secure from theft to maintain the data integrity in your industry.
A custom software solution can be built to include Business Intelligence (BI) solutions that can help you convert data into actionable insights. This will help you make intelligent data-driven decisions for your business. You can also customize security layers for your software to address the particular security risks associated with your business.
Have you been receiving more customer complaints lately? Are they dissatisfied with their interaction with your business?
Nobody knows your customers as you do. Integrating this knowledge into your software can be priceless in ensuring customer satisfaction. Custom software allows you to do just that. You can work with your developers to integrate insights from your customer base and market analysis and provide features that your customers will be happy with, which can lead to a seamless customer experience.
Is your business expanding? Do you need to grow technologically?
Expansion and development are two constants in a business owner’s mind. Whether your business is expanding in terms of location, the number of employees, or customers, you unquestionably need to grow technologically.
You don’t want to add technological issues to the chaos of a quickly expanding business. Looking for new software solutions every time a component of your business grows will be a real challenge. With custom software, you can easily build on the existing software and add features as you scale.
Read more: Choosing the Right Software Development Vendor
As you can see, custom software can play an integral part in the operation and success of your business by improving productivity and increasing efficiency. It is an excellent investment in time-saving, cost-effectiveness, and risk reduction.
The first step is hiring a professional technical team to help you develop custom software. Fingent, a leading custom software development company, excels in crafting tailored software solutions for clients, perfectly aligned with their unique requirements. We can help you too.
Give us a call, and let’s discuss your requirements.
Your Financial Service business needs software solutions that fully consider all the individual features of your services.
Why?
The best financial advice must be provided in real-time and should be based on customer behavior. Their services must be original and unique for successful business development. This is what will make you different and will help you stand out from your competition and emerge a winner.
How do you achieve that?
Custom software for financial firms can solve complex challenges of business workflow. With custom software leading the way, the finance industry is seeing a significant shift in multiple areas including customer experience and business operations.
You see, to stay competitive it is important not to cut corners when dealing with customers. To win a customer and retain his financial services, you need versatile capabilities that will help you stay customer-centric despite the rigid nature of the industry.
A financial custom software application can help financial services match customers’ high expectations while managing the company’s unique needs. They offer simplified transactions between people and enable financial institutions to create a wider customer base.
In this article, you will find out how you can deliver services that separate you from your competition.
Read more: Digital Transformation in Financial Services: All You Need to Know!
Unlike off-the-shelf solutions, custom software is designed and developed exclusively for each customer’s tasks and requests. The custom software solution can be designed to handle the roadblocks specific to you. Given that, you can choose to eliminate features that your business does not need.
Off-the-shelf applications are rigid and do not allow you to adapt quickly when market dynamics change. Whereas custom software can be responsive to your customer base and market advancements.
The foundation of financial services is based on trust as it deals with private and sensitive data that demand robust protection. Custom software gives you control over the level of security you need to keep your customer’s data and your reputation uncompromised.
Trust is a fragile thing in the finance industry. A small mistake or a performance issue can drive your clients away from you to your competition. Essentially, one mistake due to data vulnerabilities can cost your company and your customer millions.
There are hordes of hackers looking for opportunities to steal financial data. Custom software ensures your security requirements are adjusted to keep your customers’ data secure.
While keeping your customers’ data secure is of paramount importance, those measures should not jeopardize customer engagement. This balance can be achieved through custom software development as it allows you to create an engaging digital tool that also helps keep your data safe.
Custom software is dedicated to achieving the results that you want. So, it is a strategic initiative and investment that allows you to align with your business. When you custom-build your software with a futuristic outlook, your business can outperform your competitors in the long run.
When customers encounter a bug while making a transaction, they will expect an immediate resolution. Custom software allows your team to provide a quick response without depending on scheduled maintenance.
The market is always in flux with changing customer demands. Responding quickly to those changes is only possible if the software is flexible and agile. Custom software can be built with the ability to scale as and when required. It allows you to add new features and integrate 3rd party services that enhance your app’s performance. The ability to scale as required can support rapid business growth.
Today’s customers expect convenience, speed, and seamless experience across multiple touchpoints. Custom software can make it easy for your organization to intelligently and adequately handle any business challenge.
To become customer-centric, financial services need to integrate digital capabilities to keep up with market dynamics. It provides the technological backbone that can adapt to your organization’s growth.
Custom software is personalized to meet customers’ business needs. With a simplified business process, and operations your customers will find it easy to use. As a result, tailored software always scores high on the customer satisfaction front.
Read more: FinTech: Safeguarding Customer Interest In The Post Pandemic World.
Preconfigured software does not offer much control over the choice of technologies. But custom software can make any technology more competent, sustainable, and efficient. You can tailor it to meet your expectations and deploy it into your existing business process.
Each finance service is unique, and fulfilling the unique needs of the business is only possible with tailored software. This makes customized software a requirement and not an option.
It will work exactly the way you want it to work. Instead of you adjusting your business process according to the software, custom software fits right into your business process to help you achieve your business goals.
As mentioned earlier, customized software allows you to choose preferred features and functionalities based on your business priorities.
You are at liberty to opt-out of a particular functionality if you feel it is irrelevant to your business. So, you pay only for the features and functionalities that you need. This can considerably save your technology investment costs.
Finance services rely heavily on reporting. You may have to spend hours digging your way through a number of excel sheets and other files. Customizing your software can spare you that pain and save you time as it can give you a summarized report.
You may have been using many useful tools and technologies. Creating custom software does not mean you have to revamp your entire business process.
Conversely, since the custom development process involves consideration of the various tools that you already have, the software can be built to be compatible with your existing process.
With off-the-shelf software, your business will be highly affected if you decide not to maintain your application, or your business goes bankrupt. During such dire circumstances, you will have to either change your business process or find another vendor to develop another software.
This can mean extra expense on your business investments. On the contrary custom software can be maintained as long as you need it to be maintained.
Each business has its own concerns. When a custom software does its work perfectly and serves its purpose optimally, you will be relieved to focus on your core job instead of spending enormous amounts of time finding solutions to your routine business concerns.
Custom software is the right decision for your business and within your budget. It works more efficiently and can provide your business model with the much-needed lift.
So, take time to analyze the needs of your business and choose the right software for your business.
Give us a call and let’s discuss what that is for you.
The onset of globalization has encouraged business operations on an international scale. It offers companies the opportunity to reach new customers in new markets. Exposure to unknown markets and sometimes even known markets can expose businesses to greater competition and greater risk. However, efficient management of the supply chain can do away with many of these risks and put you on the path to success.
The challenges in the supply chain can include being unsure of the reliability of your suppliers, and their quality, cost, lead time, lot size, and more. Your business will surely profit if you had a way to monitor your supplies and the risks to your business.
Yes, clear visibility is crucial.
This is where custom software can benefit your business!
Custom software equips you with a way to collect, organize, and monitor the supplier-related information that is most meaningful to your business. This blog discusses which functions of the supply chain can be better managed with custom software and also talks about the benefits this can bring to your business.
Efficient management of the supply chain depends primarily on data gathered at each stage of the supply chain process. The success of the business hinges on the way companies use those insights to make decisions that optimize demand, supply, inventory, and deliveries.
That is why custom software is essential to managing the supply chain. Custom software can enable organizations to make better use of their data as it gives structure to the information already in their possession.
Through the use of custom software solutions, companies can identify faults in their supply chain process. Such visibility can help them make better inventory decisions or inform their customers of the shipping status for their confirmed orders.
Essentially, custom software is instrumental in improving business operations and relationships with both customers and suppliers.
Read more: Build or Buy Logistic Software: An End To The Prolonged Discussion
Every business is unique in its functions. A software can address the specific company challenges only when customized and tailor-built after crucially analyzing the workflows and industry pain points. Here are a few to look into.
Knowing exactly where your item is at any given time is important for all businesses as it allows you to sell the item before it even reaches your warehouse. Custom software can help you sell this way because it can pinpoint the exact location of your item and the time that it will reach your warehouse.
This will allow you to provide a guarantee to your customer that he will receive the product he purchased. Streamlining the supply chain will help achieve faster response times and increase customer loyalty.
With the help of custom software, you can sell your item while it is on the move or as it is in the making. It can help you estimate how many items you must produce, eliminating excessive production.
You can keep a good relationship with your suppliers with custom software. Real-time data will allow you to know if you are running out of stock or if your tools and equipment need repair or replacement. This data will help you contact your suppliers immediately and thus minimize any potential delays.
You will also have details such as account receivables and other information at your fingertips when dealing with your suppliers. This will ensure that you are up to date with payments and discounts. As a result, you notice that your communication and cooperation with dealers and vendors improve considerably.
Custom software will create highly streamlined processes for supply chain management, especially for businesses that operate from different locations across the globe.
Fully customized software enables companies to accumulate all business data in one centralized location. Employees greatly benefit from this as they can now gain access to the latest versions of data, even if they are accessing it from multiple locations or branches.
Bottlenecks in the supply chain are a direct result of the ineffective system in place that does not allow teams in different locations to communicate and align statuses to fulfill overall objectives. Companies that experience such bottlenecks miss opportunities and lose customers because they are unable to provide what their customers want.
An unsatisfied customer walks out on you and straight into the open arms of your competition. If you are beginning to notice lower satisfaction rates, numerous complaints, or bad reviews from the customers, it is time to explore custom software that can give you a business-targeted approach to customer experience.
When a business looks to meet or exceed customer demands, they have to rely heavily on its supply chain. Internal bottlenecks can slow down the entire process and risk order fulfillment. To prevent such bottlenecks, a business must understand what causes them and how to prevent them.
Custom software can help a business identify such bottlenecks and thus help efficiently manage the supply chain.
Read more: Custom Fleet Management Software in Supply Chain
It is clear that custom software comes with many benefits. It is also obvious that it saves money with time. While off-the-shelf software may come with a lower initial cost, investing in custom software will give more benefits to the supply chain management cycle. It improves sales functions and boosts productivity.
Custom software that is fully optimized to the supply chain will improve business function in a way no off-the-shelf software can. Fully optimizing the supply chain process can be lean and seamless through the use of custom software. If the business growth process is left unchecked by the off-the-shelf software solutions it can become highly chaotic. Custom software gives companies a higher level of control over all supply chain operations while taking control over the growth process.
A company that is digitally driven by custom software automatically enables a more proactive and open business. If this is what you want for your business, give us a call.
Our experts at Fingent thrive on creating custom solutions for our clients. They will be happy to talk through the game plan with you and show you how your business can excel with custom software for your supply chain.
A decade ago, web pages were mostly static, with a few images and videos scattered around. In 2005, thanks to Ajax, it made it possible to create better, faster, and more interactive web applications.
A web application, also known as a web app, is nothing but a computer program that uses a web browser to perform a specific function. A web application is a client-server program that comprises a client-side and a server-side. The user enters data through the client-side (front-end), while the server-side (back-end) of the application stores and processes the information. For example, shopping carts, content management systems, and online forms are typical web applications.
Both enterprises and individuals develop web applications to fulfill different purposes. Web apps help integrate the tailored experience of native apps with easy access on a website browser from any device. For example, LinkedIn, Basecamp, MailChimp, or even Facebook, have web apps that provide immersive and tailored experiences like the native apps directly from the browser. Hence, web application development is gaining a lot of popularity in almost all industries, including banking, eCommerce, education, healthcare, and more.
Static Web Application
Dynamic Web Application
eCommerce Web Application
CMS Web Apps
Portal Web Application
Single-Page Application
Multi-Page Application
Rich-Internet Web Applications
Progressive Web AppsStatic Web ApplicationDynamic Web ApplicationeCommerce Web ApplicationCMS Web AppsPortal Web ApplicationSingle-Page ApplicationMulti-Page ApplicationRich-Internet Web ApplicationsProgressive Web Apps
Web application comes along with an array of benefits for businesses and users.
Web application development is faster and more economical than building native apps. Therefore, if the primary goal is to accelerate time-to-market, web application development is the best choice for businesses.
Web applications are programmed to run on any operating system. Due to their cross-platform capabilities, web applications can adapt well to Android, iOS, Mac OS, and Windows phones. In addition, the device responsiveness of web applications helps to get rid of OS dependencies.
A web application runs on the device’s browser using an accessible URL. Modern web applications are compatible with all browsers, such as Google Chrome, Internet Explorer, Firefox, and Bing. Hence, software compatibility challenges are never roadblocks.
Web application development is a great way to cut down operating costs. It drives to eliminate unnecessary expenses such as hardware purchases, frequent device updates, and maintenance of numerous systems.
Updating web applications is easy, as only the server(s) would require upgrades.
Custom web application development offers several benefits, such as tailored features for the users. These applications are easily accessible via browsers with a stable internet connection. Custom web apps help cut unnecessary expenses and save time as only required features need to be developed. A custom web app can significantly improve your business traction brand awareness, communicate your brand ideology and help you gain a competitive edge in the chosen target market.
Web applications are typically deployed on dedicated servers, constantly monitored, and managed by experienced server administrators. This is more effective than monitoring hundreds or even thousands of client computers, as with desktop applications. In addition, it ensures tighter security and identifies any potential breaches that could slip off.
Web apps don’t need to be downloaded from app stores such as Apple’s App Store or Google Play. This helps save money since having a direct link through a web app is free.
1. Database Technologies
2. Client-Side Programming
3. Server-Side Programming
1. Database Technologies
Due to its simplicity and multifunctionality, MySQL is
one of the most preferred databases utilized for web application development.
Other popular database technologies include Oracle Database, PostgreSQL,
Microsoft SQL Server, Microsoft Access, MongoDB, and RavenDB.
2. Client-Side Programming
To develop the client-side of an app that the users interact with, you can choose
highly efficient front-end JavaScript frameworks such as
This is a robust and widely used JS framework for developing large-scale and complex dynamic web apps.
A popular front-end framework by Google, Angular JS is suitable for building dynamic web apps, using HTML for static web pages.
Fairly new, this JS framework does wonders for applications. Vue JS provides an ecosystem of assisting libraries and an accessible primary library for applying huge complex page apps.
This lightweight JS library has a RESTful JSON interface that follows the MVC (Model-View-Controller) application design standard. Backbone JS helps develop and structure the client-side applications in a web browser.
It is a cross-platform, open-source JS runtime that runs on the V8 engine and is designed to build scalable network applications.
An open-source JS framework ideal for developing single-page applications.
3. Server-Side Programming
Frameworks such as Go, Ruby, Java, Django & Python are some of the most
powerful back-end development technologies.
Ruby is an open-source, general-purpose, object-oriented programming language used to build highly secure and fast web applications.
PHP is a popular general-purpose scripting language that is fast, flexible, and pragmatic, suited especially for web development. It is a powerful tool for making dynamic and interactive websites.
A multi-purpose programming language, Java is leveraged for Android app development, desktop apps, and web app development. Java offers excellent security and stability.
Python is flexible, advanced, and has a low learning curve. This programming language covers back-end web development. Python, along with its framework Django, can meet back-end development tasks efficiently.
Designed by Google’s developers, Go is an open-source programming language that is fast and statistically compiled. It helps build simple, reliable, and concurrent web applications.
Whether you decide to develop your web application in-house team or outsource to a company like Fingent, your project will be more successful if you understand the process involved in web application development in advance.
The number of steps in the web application development process can vary.
The first step is to define the problem you want to solve with a web application and collect all the relevant information needed for app development. A well-defined problem will give an excellent head-start to the project and help you identify the best solution. Next, clarify the purpose and the end goals of the application.
During the planning phase, the developers will take a run to answer the following questions.
The development phase involves creating a wireframe or prototype to communicate the solution to target users.
First, the developers will lay out the design elements to provide a delightful user experience to the target audience. The wireframe is then presented to potential users, considers their feedback, and iterates until they're satisfied.
Post-design, the next step is to build the application. The following steps will happen in this phase.
Whether an automated or manual web application, testing for the web application is an ongoing process throughout the software development lifecycle. Testing is an inevitable part of the software development process.
The Testing (QA) team will test the app for usability, compatibility, functionality, security, and performance to eliminate bugs and ensure that the application works without any glitches.Testing also helps identify any possible improvements and upgrades to make in the future.Once the testing is complete, you can finally implement the application in your company or your customer's side.
When using it for your company, you will have to train your employees to use the app productively (if the app requires training). In addition, you will have to create a communication strategy for customers and decide on the appropriate timing to launch the application in the market.
At Fingent, we help you perform all the mandatory software and usability testing to ensure that your web app functions seamlessly. We also provide training and support to use the apps effectively.
You must buy a domain and choose a hosting provider to create a server location for the app. We help you choose shared hosting, dedicated hosting, or cloud hosting based on your requirements. Be it a simple website or complex web application, and every digital product needs routine checks and enhancements. Maintenance of the application or website includes:
Web development has progressed over the years and is progressing with the emergence of newer technologies. A website is the face of a business rather than mere codes. More than one-third of visitors prefer to hold on to websites with attractive content and a clean layout. In 2022, companies are more than ready to apply the latest web development trends to improve conversions and develop engaging websites without having to code. If you want to stay ahead, it is vital to focus on the latest trends, updates, techniques, and web development approaches. Why developers should bring out more innovative web development approaches- the fact is it boosts business growth rather exponentially and globally.
.NET Core gives you consistency across all architectures by running your code with the same behavior. Be it gaming, IoT, mobile, or AI – we can help you develop high-performing, secure, cost-effective, and flexible applications in any domain with .NET Core. Let’s Discuss Your Project
C# is a highly versatile programming language commonly used for developing websites, Windows applications, and games. With its foundation deep-rooted in the Microsoft platform, C# is one of the most-cherished and reliable languages to build robust applications. Let’s Discuss Your Project
ASP.NET is a framework for building web apps and services with .NET and C#. ASP.NET allows you to build large and complex applications by reducing the amount of code required. This, in turn, reduces the application development time and costs involved. Let’s Discuss Your Project
Take advantage of the cloud through hybrid cloud-based solutions with Microsoft Azure. We can help you migrate your solution to the cloud, enabling you with on-demand and secure resources of Azure. Scale according to your needs and improve your business agility. Let’s Discuss Your Project
Fingent’s Microsoft team can help you develop robust SharePoint solutions that empower your organization with efficient collaboration and communication. We can help you build intuitive interfaces and simple navigation features for effective document management. Let’s Discuss Your Project
Microsoft Power Apps enables you to build low-code, professional-grade apps that can modernize your business processes and drive innovation across your organization. Infuse your enterprise apps with AI and automation, powered by PowerApps. Let’s Discuss Your Project
Leveraging Microsoft Power BI, we enable businesses to develop interactive visualizations and business intelligence capabilities through simple and intuitive interfaces. Enrich your business as well as end-users with custom reports and dashboards powered by insightful data. Let’s Discuss Your Project
By leveraging UWP API, we help you create universal apps that run on Windows 10 compatible devices without the need to be re-written for each. As the name suggests, the Universal Windows Platform allows you to create apps that run on multiple types of devices. Let’s Discuss Your Project
Using WPF, we incorporate visually stunning user experiences into your Windows desktop applications that include features like rich user interface, media, complex business models, animation, effects, styles, templates, controls, data binding, and so on. Let’s Discuss Your Project
Our expertise with Microsoft data platforms can empower you with real-time data for improved decision-making. Our Microsoft capabilities can help in uniting several disparate information sources and create reports from across varied systems and databases. Let’s Discuss Your Project
We help you develop highly responsive and highly available applications on Cosmos DB using the popular open source software APIs. Experience low latency, high throughput, real-time responses, and tunable consistency with this multi-model, NoSQL database service. Let’s Discuss Your Project
The web development industry is in flux and is constantly evolving. Therefore, it is paramount for us always to look ahead and learn about what's coming up or any risk being left in the web development dust. Web development is defined through the upcoming trends and changes in the digital world. Businesses around the globe are in a quest to build outstanding websites to up their online presence with all-new frameworks, tools, and advancements. If you want your business to stay ahead of the race, the smartest thing u can do is to try out innovative and experimental things like Augmented Reality (AR) or Artificial Intelligence. Here's a quick glance at some of the exciting developments likely to happen in the near future.
Data Science is impacting web development positively. Data science helps extract significant user information on a large scale using statistics, analytics, artificial intelligence, and machine learning. Using the extraction of meaningful information, web development is now guided into a more fruitful system to impact the business's bottom line. With data science and machine learning, you can target the right customers with personalized content at the right time within your application.
Product visualization is the most sought-after requirement among today's customers. Augmented reality has the potential to change the shopping game. Most online shoppers prefer shopping sites to integrate some form of augmented reality for a personalized experience. AR experiences in different ways are the key for customers to become more engaged in various platforms and the digital world overall. The future is not too far, where AR experiences will move into the mainstream and cease to be viewed as a niche technology.
Pageless website is a new-age concept that takes an alternative choice on web design. The entire contents of a website are displayed on a single page with an endless scroll instead of having multiple pages. With responsive elements, guided narrative, and intuitive scrolling, users can surf the entire contents of the website with ease.
The Metaverse is the new kid on the block that seeks to bring together many different technologies to offer users a new web experience. Today, users view content on the web. But on the Metaverse, users will be immersed in the content. Thanks to technologies like Virtual Reality, Augmented Reality, Machine Learning, and other forms of Artificial Intelligence. Metaverse is the next iteration of the internet where users can navigate through a virtual space instead of the current two-dimensional screen.
The cost of a complicated and custom web application development process would again differ from pre-defined, packaged, and general-purpose applications. For example, suppose the app requires developing APIs and plugins or complex technical stacks, separate UX/UI elements, brand identity development, etc. In that case, the pricing will go up as the advantages are humongous.
A polished web app is almost a mandate for successful digital businesses today. Many apps have changed the public's perception of what they can expect and what is possible. It includes everything a typical user might look for in an app regarding design, usability, reliability, and security. Here's a rundown on five apps that has made a difference to the world.
Facebook is a free social networking website that allows people to connect with others online. It lets users share photographs, post comments, post links to interesting content on the web, live chat, and watch videos. Facebook's success is attributed to its ability to appeal to both people and businesses and its ability to interact with websites around the web by providing a single login that works across multiple sites.
WhatsApp is a free, multi-platform messaging app that lets users make video and voice calls, send text messages, share their status, and make payments, all with just an internet connection. The most appealing feature of this app is that it works on various phones and computer operating systems, which bestows uninterrupted conversations anytime, anywhere. WhatsApp serves more than 2 billion people in over 180 countries, with over a billion daily active users.
Uber is a transportation company that has developed an app to allow passengers to hail a ride, and drivers get paid. The app integrates with Google maps for tracking locations, routes and directing people to their destination. Uber uses smartphone app technology to connect passengers and drivers via a car-for-hire method. Most people love the simplicity of opening the app, telling where they want to go, and then seeing an Uber driver show up in a matter of minutes.
Instagram is a free, popular photo-sharing app that Facebook acquired in 2012. It allows users to edit and upload photos and short videos through a mobile app. Like other social networking platforms, Instagram users can like, comment, share and bookmark others' posts. It also includes a feature of private chats and video conferencing with friends.
TikTok is a social media platform that allows users to create and share short videos. A young crowd commonly uses the app as an outlet to express themselves through singing, dancing, comics, and lip-syncing, making fun videos and sharing them across a community. In addition, users can follow other users, like, and comment on other users' videos. TikTok app quickly soared to popularity and amassed over 500 million monthly active users, the US being the most popular country where it is downloaded over 80 million times.
A web application is the first point of access to your business and brand for your customers. Your app is the place that reflects what you do, your services, products, and your reputation. You can stand out from your competitors by having a web application that looks interesting and clearly communicates quality information to your customers. Therefore, hiring a professional web application development company is judicious to understand your vision and shape the application accordingly.
A company or business without a web app or website may question the legitimacy of the business. So, having an app is an opportunity to build a great first impression and give people assurance that you’re a genuine business.
Web applications play a crucial role in the branding process of a business. Showcasing your brand to your prospective customers is the key to positioning your business in the market. A web application is an underlying framework for branding your products or services because branding acts as the bridge to maintain a proper communication channel between potential customers and your business.
Clearly conveying to the customers who you are, what you provide, and what your brand represents raises your business popularity coupled with building a customer base. A web application is your brand's voice that reaches out to the world through multiple social media platforms.
Your app is one of the most powerful assets for helping business owners improve customer relationships and increase efficiency. In addition to showcasing your offering or describing who you are, your application is one of the key tools for connecting with your existing customers and keeping them engaged. In order to create customer loyalty, you need to give your customers a reason to return.
Web applications come in handy with a lot of scopes to build customer loyalty programs to win customers’ hearts. Even simple changes to your app can go a long way toward building your brand and encouraging more customers to use your app frequently. Your application can be the key to increasing customer loyalty, a critical piece of the puzzle.
As your business expands, your web applications need upgrades. Off-the-shelf applications are neither flexible nor scalable, limiting their capabilities. Custom web applications are developed specifically to suit your business requirements. It is completely scalable and flexible, harmonizing with your business growth and demands. Custom applications grow with your business without any hassles of switching to new applications or extra license purchases. Moreover, the advent of cloud-native apps further enhances the flexibility and scalability of applications by adding more value to the business.
The prompt and user-friendly customer support offered by web applications becomes more approachable and less intimidating for customers. So, the users of the app feel more comfortable with the company and are likely to stick on for a long time.
Web apps help to create an engaging space for customers to interact with brands and provide a dedicated space to track and manage all the customer support queries. The beauty of web applications is that they can be accessed at any time from any location. Hence, providing any customer assistance is never an obstacle.
Years of Experience
Centers of Excellence (CoE)
Completed Projects
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Qualified Professionals
Dedicated QA Practices
While both are good at their place, most people prefer the single-page website. This is because a single-page website offers ease of interaction and access compared to a Multi-page website.
If your business has a lot to do with queries and solutions or customer interactions, it is recommended you get a chat window.
For quality web application development, you should include both to help you avail more benefits. A combination of frameworks and pure codes will work as it will take less time and ensure quality development.
Some of the renowned web app development technologies are:
The choice to outsource or hire in-house solely depends on your specific business situation.
Hiring an in-house developer will ensure that you have complete control over the entire development process, which is definitely great for some businesses. But it also calls for long preparation time and extra expenses. On the contrary, outsourcing cuts down costs and avoids hiring new employees altogether – which can be very useful if you are short of time or money.
If your outsourcing partner is a reputable and experienced agency, you can rest assured that they will care for all your web development needs without sacrificing quality.
Every small business requires an array of software to run its operations smoothly and successfully. When starting a new business, it may seem like your off-the-shelf software would suffice all your needs. As your business grows, your business management software should scale to meet your team’s evolving needs, boost the efficiency of your workflows, and be flexible to support new use cases. Custom software or a software application tailor-made to address your specific business requirements helps improve your market competency and realize ROI at a faster pace.
How will you determine if custom software is the right fit for your small business?
Read on this post to learn more about custom software for small businesses.
Read more: 5 Reasons Why Custom Software is Important for Your Business
The classic “build vs. buy” decision is a pertinent question that every small business faces when addressing their software needs. Considering the cost, time, energy, and resources dedicated to custom software development, many SMEs adopt packaged software in a haste. Look out for these warning signs before deciding whether to build or buy.
Find out if your employees are satisfied with your existing off-the-shelf software. Do they still stick to old-school tricks or find manual methods faster and more convenient? Are your employees forced to discover alternative workarounds to use the software? Do they still rely on spreadsheets and how-to guides for using the software? All these signs indicate that your off-the-shelf software lacks employee approval and can fail your business eventually.
Rolling out enterprise-wide canned software that commands an advanced level of technical expertise will inflict more harm. It will complicate the processes for your employees and incur heavy training costs. Complex shelf software will fail the very purpose of technological innovation, that is, to simplify human efforts. If only less than 20% of your employees find the software workable, it’s better to build a customized solution.
View Infographic: Custom Software vs. Commercial Off-the-shelf Solutions
Is your software forcing your employees to spend their valuable time on routine activities that don’t require human thought and creativity? If your software isn’t allowing you to leverage the potential of automation, it can minimize your employees’ productivity and workplace efficiency. Automation of mundane tasks with minimal or adequate supervision is a must for small business growth and success.
Adapting a rigid off-the-shelf solution for your small business needs requires you to subscribe to third-party apps and pay multiple licensing fees. Most biz owners end up paying full price for unwanted features. Some companies would want to integrate estranged business applications to increase the usability of their shelf software. All these challenges lead to increased software spending.
Your business data comes from multiple sources such as your website, emails, social profiles, chat, and conversation histories, helpdesk, and so on. How far is your canned software allowing you to make use of this data? Are your decisions driven by live data? If your dashboards aren’t getting updated in real-time and reports throw only past information, it’s time to consider custom software. Integrating multiple business systems and exporting all the useful data insights onto a centralized, user-friendly platform in real-time will empower small businesses to make rightful decisions.
Watch Video: Why Your Business Requires Custom Software
Small business competition has intensified in recent years. Thanks to the increasing democratization of digital innovation! Access to technological advancements is no longer limited to large enterprises. With a custom-built software, your small business can stay relevant and competitive.
Custom software development guarantees 100% alignment with specific business needs. You can rest assured that no crucial operations are left unsupported and there aren’t any wasted features. Share your unique requirements with a trusted custom software development company like Fingent and get exactly the features you would require on a long-term.
Ready-to-use software is highly vulnerable to cyberattacks due to the widespread availability of code and proliferation of users. Owning custom code places your small business under lock and key and keeps your sensitive information hack-proof. Customized solutions offer built-in security with a specialized approach to development. Better compliance and data governance improves your organization’s reputation and trust.
Attaining profitability amid stiff competition needs your employees to put in their best performance. Experienced custom software companies like Fingent can help you identify the workflows or business functions that can be improved with the right technology. This makes your business more efficient and maximizes the productivity of your employees.
Improved business efficiency transforms to lower operational costs. Technologies like automation enable your employees to complete more tasks in less time, without feeling monotonous. Custom software actually costs lesser than off-the-shelf solutions, considering the extra dollars you would spend on subscriptions, licenses, third-party integrations, software upgrades and maintenance, and other overheads required to make the shelf software workable.
Read more: Know What’s Driving Custom Software Development Costs in 2022
Modern business might come to a standstill if technology stops working. A typical readymade software provider puts you into a long wait with back-to-back support tickets and repeated calls, whereas a dedicated custom software development partner offers access to a direct line of technical support to resolve your issues immediately.
Read more: The Dos and Don’ts of Custom Software Development
Hiring the services of an experienced custom software development agency will help you focus on developing a sustainable business model. How can you identify the right software development partner for your small business? Here’re a few tips we recommend:
Selecting the right custom software development partner is a meticulous job. Check out our earlier post covering these and more crucial tips in detail.
Also read: How to Choose the Right Custom Software Development Firm
Over the past two decades, Fingent has been serving as a reliable and capable tech partner for many leading global brands, including Fortune 500 companies. With an impeccable track record as a successful custom software development partner, we’ve helped improve cash flow and business efficiency for many clients. If hiring in-house developers is costing you a fortune, extend your development team with our dedicated talent pool at reasonable rates.
Read more: Top Benefits of Outsourcing Software Development Services
We’re in track of the latest tech development trends and help our clients explore new and emerging tech such as Augmented Reality (AR), Virtual Reality (VR), Internet of Things (IoT), 3D Web Configurator, Robotic Process Automation (RPA), Artificial Intelligence (AI), and so on. If you’re an aspiring small biz owner trying to make the most of technology without burning a deep hole in your pocket, connect with our team and get started. Let’s help you build scalable and robust small business software.
Every small business requires an array of software to run its operations smoothly and successfully. When starting a new business, it may seem like your off-the-shelf software would suffice all your needs. As your business grows, your business management software should scale to meet your team’s evolving needs, boost the efficiency of your workflows, and be flexible to support new use cases. Custom software or a software application tailor-made to address your specific business requirements helps improve your market competency and realize ROI at a faster pace.
How will you determine if custom software is the right fit for your small business?
Read on this post to learn more about custom software for small businesses.
Read more: 5 Reasons Why Custom Software is Important for Your Business
The classic “build vs. buy” decision is a pertinent question that every small business faces when addressing their software needs. Considering the cost, time, energy, and resources dedicated to custom software development, many SMEs adopt packaged software in a haste. Look out for these warning signs before deciding whether to build or buy.
Find out if your employees are satisfied with your existing off-the-shelf software. Do they still stick to old-school tricks or find manual methods faster and more convenient? Are your employees forced to discover alternative workarounds to use the software? Do they still rely on spreadsheets and how-to guides for using the software? All these signs indicate that your off-the-shelf software lacks employee approval and can fail your business eventually.
Rolling out enterprise-wide canned software that commands an advanced level of technical expertise will inflict more harm. It will complicate the processes for your employees and incur heavy training costs. Complex shelf software will fail the very purpose of technological innovation, that is, to simplify human efforts. If only less than 20% of your employees find the software workable, it’s better to build a customized solution.
View Infographic: Custom Software vs. Commercial Off-the-shelf Solutions
Is your software forcing your employees to spend their valuable time on routine activities that don’t require human thought and creativity? If your software isn’t allowing you to leverage the potential of automation, it can minimize your employees’ productivity and workplace efficiency. Automation of mundane tasks with minimal or adequate supervision is a must for small business growth and success.
Adapting a rigid off-the-shelf solution for your small business needs requires you to subscribe to third-party apps and pay multiple licensing fees. Most biz owners end up paying full price for unwanted features. Some companies would want to integrate estranged business applications to increase the usability of their shelf software. All these challenges lead to increased software spending.
Your business data comes from multiple sources such as your website, emails, social profiles, chat, and conversation histories, helpdesk, and so on. How far is your canned software allowing you to make use of this data? Are your decisions driven by live data? If your dashboards aren’t getting updated in real-time and reports throw only past information, it’s time to consider custom software. Integrating multiple business systems and exporting all the useful data insights onto a centralized, user-friendly platform in real-time will empower small businesses to make rightful decisions.
Watch Video: Why Your Business Requires Custom Software
Small business competition has intensified in recent years. Thanks to the increasing democratization of digital innovation! Access to technological advancements is no longer limited to large enterprises. With a custom-built software, your small business can stay relevant and competitive.
Custom software development guarantees 100% alignment with specific business needs. You can rest assured that no crucial operations are left unsupported and there aren’t any wasted features. Share your unique requirements with a trusted custom software development company like Fingent and get exactly the features you would require on a long-term.
Ready-to-use software is highly vulnerable to cyberattacks due to the widespread availability of code and proliferation of users. Owning custom code places your small business under lock and key and keeps your sensitive information hack-proof. Customized solutions offer built-in security with a specialized approach to development. Better compliance and data governance improves your organization’s reputation and trust.
Attaining profitability amid stiff competition needs your employees to put in their best performance. Experienced custom software companies like Fingent can help you identify the workflows or business functions that can be improved with the right technology. This makes your business more efficient and maximizes the productivity of your employees.
Improved business efficiency transforms to lower operational costs. Technologies like automation enable your employees to complete more tasks in less time, without feeling monotonous. Custom software actually costs lesser than off-the-shelf solutions, considering the extra dollars you would spend on subscriptions, licenses, third-party integrations, software upgrades and maintenance, and other overheads required to make the shelf software workable.
Read more: Know What’s Driving Custom Software Development Costs in 2022
Modern business might come to a standstill if technology stops working. A typical readymade software provider puts you into a long wait with back-to-back support tickets and repeated calls, whereas a dedicated custom software development partner offers access to a direct line of technical support to resolve your issues immediately.
Read more: The Dos and Don’ts of Custom Software Development
Hiring the services of an experienced custom software development agency will help you focus on developing a sustainable business model. How can you identify the right software development partner for your small business? Here’re a few tips we recommend:
Selecting the right custom software development partner is a meticulous job. Check out our earlier post covering these and more crucial tips in detail.
Also read: How to Choose the Right Custom Software Development Firm
Over the past two decades, Fingent has been serving as a reliable and capable tech partner for many leading global brands, including Fortune 500 companies. With an impeccable track record as a successful custom software development partner, we’ve helped improve cash flow and business efficiency for many clients. If hiring in-house developers is costing you a fortune, extend your development team with our dedicated talent pool at reasonable rates.
Read more: Top Benefits of Outsourcing Software Development Services
We’re in track of the latest tech development trends and help our clients explore new and emerging tech such as Augmented Reality (AR), Virtual Reality (VR), Internet of Things (IoT), 3D Web Configurator, Robotic Process Automation (RPA), Artificial Intelligence (AI), and so on. If you’re an aspiring small biz owner trying to make the most of technology without burning a deep hole in your pocket, connect with our team and get started. Let’s help you build scalable and robust small business software.
Healthcare is a vast customer service industry that is trying to improve patient health and healthcare processes. This patient-centric approach has evolved, especially after the COVID-19 pandemic. Virtual consultations and telemedicine practices have increased rapidly in the last two years. A report by PwC on global healthcare trends reports, 91% of consumers who used virtual clinical care in the past would do so in the future. Additionally, the Center for Disease Control and Prevention (CDC) shows an increase of 154% in the use of telehealth in March 2020 compared to the same period in 2019.
As patients are demanding much more streamlined and seamless access to healthcare, most organizations are trying to get rid of old conventional systems that limit performance. Today, patients seek personalized treatment. That’s where custom-made software comes into the picture.
Read more: Is Augmented Reality the future of HealthCare?
Custom software is built to cater to the specific needs of the users. They intend to solve unique challenges. Emerging technologies have proved an immense benefit to the healthcare sector. When these technologies are integrated together they bring various benefits to doctors, patients, medical organizations, and the entire healthcare industry.
A few commonly known custom software solutions for healthcare are:
In this blog, we will further dig into how custom-made software provides superior customer service in the healthcare industry.
Data-driven patient services are adding value to patient care. Data that is recorded, transmitted, and easily available is helping improve doctor-patient interactions. This allows healthcare organizations to personalize their patient services. Additionally, they can manage their interactions with thousands of patients without the need for administrative overhead.
With custom-made software, different departments can communicate easily and improve the organizational culture of hospitals. Departments can share information without the need for manual entries and documentation. Also, patients can visit any department without carrying any document along as the information is already available electronically with the hospital.
Custom software digitally transforms the traditional medical record maintenance system and makes it paper-free. The Electronic Medical Record (EMR) can store data of thousands of patients securely host on the cloud. This decreases operating costs and eventually increases the ROI. Thus, custom software plays a pivotal role in improving business growth.
Custom-made software integrates different workflows that your organization requires daily. Custom software can synchronize several simple and complex processes such as finance, OPD, human resources, etc., in a single place. This helps reduce workplace stress and allows healthcare providers to invest more time in patient care.
Read more: Choosing Prescriptive Analytics over Predictive Analytics in Healthcare!
Health issues can be stressful emotionally as well as financially. When engaging with healthcare organizations, most patients expect personal care in addition to the treatment. Thus, the more personalized the care, treatment, and engagement with patients, the more likely it is to have happy customers.
Using custom-made software, healthcare organizations can improve the scheduling experience by reducing wait times and the time taken to capture patient data. It can also help provide appointment confirmations and reminders via text message or email prior to the appointment.
Booking appointments is the most elementary feature in most healthcare apps.
Custom-made software can provide healthcare practitioners with complete access to patient records health history along with diagnostic tools and systems. In addition, healthcare practitioners can use digital tools to record treatment notes, patient recommendations, queries, and diagnosis notes while interacting with the patient. This helps provide patients with tailor-made experiences and improve customer service in general.
Healthcare practitioners can use auto-trigger feedback forms that allow patients to rate their experience, which will enable them to measure patient satisfaction. Doing so will improve customer engagement and foster a long-term relationship with patients.
Read more: Custom Healthcare Software Development: Why Is It Better To Outsource It?
Whether your healthcare business is small or big, a custom healthcare solution is the only way to move ahead in the game and ensure quality and effective patient care services. Fingent is a trusted partner and has been proving efficiency in custom-made healthcare solutions for years. Here are some of Fingent’s success stories in enabling healthcare organizations to drive unique and streamlined customer experiences.
Miscommunication between doctors, patients, and healthcare providers can turn life-threatening. That’s why it’s highly imperative that communications are streamlined. Although this itself could be a challenge!
That’s why Fingent helped develop a simplified patient-care solution, Encourage, that promotes effective communications amongst the various players in the healthcare ecosystem. A doctor can keep track of patients’ progress, assign tasks, and set reminders and care plans, as part of the patients’ profile. Patients can also get involved and also add selected caretakers to the care plan. The solution not just helps streamline communication, but also helps improve patient engagement and allows to better educate patients and families on various treatments.
Know more on how Encourage turned an apt custom software solution for simplified patient care!
Providing the right healthcare guidance, knowledge, or tools to the patients or their families can be time-consuming. Plus, it’s also imperative that the information shared is confidential and extremely accurate.
To streamline and solve such challenges in patient engagement and collaboration, Fingent helped develop an online platform, NovitaCare, that helps engage patients, providers, researchers, and NGOs to collaborate online and facilitate quality care. The solution equips many early-stage healthcare start-ups to streamline their workflow, improve patient-caregiver and caregiver-patient interactions, eliminate wastage, improve accountability and raise patient care quality.
Learn more on how NovitaCare turned into a top-notch solution for healthcare patient management.
It is vital for patients to choose the best hospitals and healthcare centers based on their performances. NHS wanted to create a platform that streamlined this search with metrics that compared hospital performances to showcase the best and those with good success rates.
Fingent designed an application that utilized data inputs from NHS to create interactive visuals and graphs to compare hospital performances. The solution drills down the minute of details to analyze hospitals across various parameters to deliver financial, clinical, and geographical insights, highlighting key performance issues and indicators.
Read more on how NHS used Fingent’s data visualization capabilities to identify the best-performing healthcare centers.
In partnership with Casenet’s ASG, Fingent helped simplify TruCare Insights, a nimble PHM platform that aids healthcare payer organizations.
Casenet’s Advanced solution group wanted to create an application that provides action-oriented dashboards and management ease to healthcare payer organizations. The platform, TrueCare did not provide integrated reporting options, and maintaining reports and reconciling them required excessive manual labor. Thus, Fingent helped the team build a highly scalable web application, with best-in-class UI/UX design, to seamlessly integrate the complex workflows of TrueCare, and manage 10 mn+ data records using custom filters.
Know more on how helping Casenet simplify their platform TrueCare streamlined their workflow and management!
Using our proven strategies, Fingent has helped many healthcare organizations and non-profit healthcare sectors boost performance and bring innovative ideas to life. Our experts help provide external perspective, agility, and understanding needed for real innovations. With us, you can get access to skilled software development professionals and all the ancillary roles to develop technology solutions that are apt and unique to your challenges. Additionally, we provide the best-in-class support during and after custom software development.
To know more about how we can help you deploy the top technologies for improved healthcare services, connect with us today!
The pandemic is now the biggest and most critical challenge of traditional banking. Some of these challenges are revenue pressure, data security, customer service management, data collection and analysis, risk management, and so on. These are the warning lights and alarm bells that call for caution over emerging risks. AI (Artificial Intelligence) has gained recognition as an effective solution.
AI is empowering the banking industry to provide individualized frictionless customer experiences. It is driving customer loyalty and profitability by automating banking processes.
In this article, we will discuss how AI can resolve banking challenges. We will also discuss some of the common challenges banks might encounter in implementing AI and how a tech partner can help deploy AI better.
AI is the new electricity – Andrew Ng.
Modern technology such as AI can be tailored to the specific needs of the banking sector. The digital age is opening up new opportunities. According to a Business Insider research report, banks are expected to save an estimated $447 billion by 2023 with the help of AI applications. Given that, here is how AI can resolve some challenges.
Read more: Digital Transformation in Financial Services: All You Need to Know
Chatbots are one of the most popular cases of applying AI in banking. Bots are programmed to communicate with thousands of customers with minimum expense. Insider Intelligence estimates that the adoption of chatbots could save the banking sector $11 billion annually by 2023.
Mobile banking has become the most popular and chatbot services attract users’ attention and create a unique brand identity. AI functionality in mobile apps is helping banks generate more revenue than when customers visit their branches. Banking organizations that leverage AI improve their quality of services and remain competitive despite the crisis.
Banks generate an enormous amount of data every day. Collecting and recording this data is an overwhelming task for employees. Besides, all this work may be a wasted effort if there is no proper plan to use this data. Hence banks need to determine the relationship between the collected data. That is another major challenge.
AI-based apps improve the user experience by collecting and analyzing data. The collected data then can be used to grant loans or fraud detection.
Providing loans is a challenging task for bankers. Extension of credit to a fraudster can get the bank into difficulties. Or a borrowers’ economic downturn can adversely affect the bank. 2020 statistics show that credit card delinquencies in the US alone rose by 1.4% in a duration of six months.
AI-enabled systems can appraise a customer’s credit history more accurately. Additionally, AI-powered mobile banking apps track financial transactions and analyze user data to help banks anticipate the risks associated with the extension of credit.
Credit card fraud is on the rise. It is the most common type of personal data theft. AI-powered systems can analyze customer behavior, location, and financial habits. So, if it detects any unusual activity, it triggers a security mechanism immediately.
Read more: Artificial Intelligence and Machine Learning: The Cyber Security Heroes Of FinTech
When all these challenges are successfully tackled, how does the AI-powered bank look like? Read on to find out.
AI-bank rises to meet customers’ expectations and remain competitive. The AI-powered bank will offer intelligent and personalized propositions and experiences as it understands customers’ past behavior. It can span across multiple devices providing a consistent experience to its customers.
Implementing AI technology in banking is not always easy. You need to ensure you have the right team and expertise. You will also need access to data, resources to invest in the project, and parties that are willing to adopt the new technology.
Read more: The New Untapped Opportunities for FinTech Companies in the Coming Years
Implementing AI into banking is a serious responsibility. It takes in-depth knowledge, an enormous amount of time, and dedication to accuracy. That is what Fingent has. We do not just follow the trends. Instead, we focus on how AI can add value to your particular banking needs.
Fingent can bring transparency and explainability of AI automated decision making to your banking processes. We can provide an easy-to-use interface through APIs delivered either on-premise, in the cloud, or as a SaaS offering.
By embedding AI and ML into our products, we can accelerate the release of explainable business models that will underpin new AI use cases. These can help create a seamless customer journey and automate manual processes with self-learning capabilities. We are confident that we can help you deploy AI better. Give us a call and let’s get talking.
