Web operations management

Our process support team at Fingent has helped web based business achieve sustained growth, by good and consistent performance day after day. We can help you with Non Voice helpdesk services and also with Inbound marketing services.

Non Voice Help Desk Support

We provide non voice help desk support to help you: understand your customers better, improve conversion rates and keep your customers happy. Our process support team can help you build up a real time connection with visitors and signed-in-users on your web application or website. A website or an FAQ, even an extremely well designed one, will not be able to cater to all potential customer segments. Easy access to relevant information helps users complete tasks efficiently on your site or application, increasing the potential for upgrades and repeat business.

Live Chat Support

Live chat support allows your company to engage in one-to-one live chats with customers in real time. Each person in your support team at Fingent can manage upto 4 live chats simultaneously.

Email Support

We assist companies across a wide range of industries in selecting appropriate marketing strategies and infrastructure to create cost efficiencies, optimize marketing, and maximize message deliverability by conducting operations research, and statistical and quantitative analytics of large data sets.

Business Research and Analytics

We have successfully handled email support services for several organizations and our experience ranges from handling simple as well as complex queries.Our process support team usually works in close cooperation with content management and development teams, to ensure that customer feedback reaches teams who can leverage this information to better serve your business.Are you looking for effective helpdesk support? Or are you unsure about how a helpdesk might be useful for your web based business? Why not drop us a message and we might be able to help you out.

Inbound Marketing

Are you looking to drive more traffic to your website? Fingent's inbound marketing team can channel relevant traffic to your website, helping you improve conversions and improving word of mouth. We can also help you with content marketing, and online reputation management; key areas when you are running your business on the web.If you are running a web based business, or are planning to launch one soon, we may be able to help you manage your web operations as you scale.

Our business requires us to be agile as a company in a fast-moving, innovation-driven industry. Therefore, we must continuously improve the digital work environment that we provide our employees.The Fingent team provides us with robust methodologies and analytical frameworks to evaluate digital workspace technologies. Their ability to grasp our business processes, understanding of user experiences and thorough attention to detail makes us feel safe and secure that we are in capable hands.

Magnus Lewrén - Sony Mobile
Magnus Lewrén

Sony Mobile

Fingent built me a web based application for my website. Their price was extremely competitive, they stuck to the schedule, and delivered everything they said they were going to. The application is live and busy making me money. Great guys, great product.

Joe McHale - Bestmade Products, Inc.
Joe McHale

Bestmade Products, Inc.

Fingent is completely professional and capable of executing a multi-faceted application. They are extremely efficient in project management, keeping the client updated on project progress. There was never a challenge or curveball, and they never treated any of my questions as insignificant. They were able to create a fantastic product in a short amount of time with ongoing functionality. I have been very pleased with our relationship.

Kelly Pope - The Salvation Army
Kelly Pope

The Salvation Army

Our experience with this team has been exceptionally good. They addressed our requirements in detail, in many cases going above and beyond the scope of our project to deliver an attractive, functional and flexible product.

Ruth Bridger - VP Marketing of Xorcom Ltd
Ruth Bridger

VP Marketing, Xorcom Ltd

I would like to point out that without Fingent’s support I would have never been in a position to make this a reality. So Ajay and Sam are my guardian angels and we will do a lot together over our lifetime.Thank you to all of you.

Scott Coloney - President of Simplor
Scott Coloney

President, Simplor, Inc.

We were looking for a technology partner to increase our development capacity and also strategize with us to explore newer ways of finding innovative solutions. Fingent does its best to thoroughly understand our requirements and frequently comes up with value adds above and beyond what is requested of them.

N Nimkar - Director of Technology - TalentQuest
N Nimkar

Director of Technology, TalentQuest

Fingent completely gets what we are looking for and they go above & beyond to meet our deadlines and business objectives. The quality of their associates has proven to be superior, they not only have good technical & process skills but also great language & communication skills.

Stuart Lewtan - CEO of Zintro Inc.
Stuart Lewtan

CEO, Zintro Inc.

Fingent is a great company to work with and have in-depth and extensive experience in Project Management. They are able to take the stress off the clients shoulders and ensure that delivery in all aspects of the project are fulfilled with little management from the client. Their technical knowledge of Open Source programming languages was exceptional and really helped in delivering a great web application.

NajumKhan - NHS Intelligence
Najum Khan

NHS Intelligence

Our project with Fingent was a success! Communications were great — always clear and timely; the organization of project tasks and deliverables were highly professional; yet the team was flexible and rapidly found solutions when new requirements arose.

Shaun Strickland - Project Manager, Web-Op.
Shaun Strickland

Project Manager, Web-Op

Fingent is by far the best I have worked with. Your team is not only knowledgeable, skilled and competent, but they are conscientious, professional, patient, and dedicated to quality. This project was complex and arduous, but your team took ownership of the ideas, and worked with a passion to achieve a beautiful app.

Liam Savage - Creative Lead of OneHope
Liam Savage

Creative Lead, OneHope

I could not have been happier. Great work. The final project was far better than my original requirements as they innovated as we developed. The entire project ran on schedule and on budget. My project required multiple skillsets and Fingent brought together a strong team to get the job done. I plan to continue my relationship and will continue to work with them on future projects.

Steven King, Faculty and Head of innovations Lab, University of North Carolina at Chapel Hill
Steven King

Founder, FilmSync

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