Application Service Management Hyper care: SAP SuccessFactors and SAP S/4HANA

NPC International, Inc., is a leading professional service provider in hotels, restaurants, and leisure, in the US. The company, through its subsidiaries NPC Quality Burgers, Inc., operates as a franchisee of Pizza Hut restaurants.

NPC’s SAP ecosystem faced many issues in FI. Fingent’s solution team worked closely with NPC’s finance team to resolve their SuccessFactors integration, and Fiori apps involving FI apps issues.

Company
Industry
Technology

About the Customer

NPC International, Inc., is a leading professional service provider in hotels, restaurants, and leisure, in the US. The company’s restaurants offer food products and beverages such as pizza, pasta, salads, beer, and soft drinks. NPC’s SAP ecosystem faced many issues in FI after they upgraded to SAP S/4 HANA and required a team to resolve their issues with SuccessFactors integration, and Fiori apps, and FI apps.

How we helped our client

1
 Issues Resolved

Fingent’s solution team worked closely with NPC’s finance team to resolve their SuccessFactors integration, Fiori apps, and FI apps issues.

 
2
Integrations

Implemented integrations between Employee Central and S/4HANA HCM for organizational structure, employee master, and organizational assignments.

 
3
S/4HANA Updations

Created a chief position field in employee central and updated employee master records and organizational assignments in S/4 HANA.

4
 Continuous Support

Provided continuous support to enable the client to smoothly function with the integrations.

Kristen Betts

The entire engagement was completely transparent and very systematic. It’s been an exceptional working experience.

Rono Polito

They’ve also been great at meeting the needs of our timeframe versus theirs.

Michael Becker

They were highly responsive to our needs.

Steven King

Reviews from engineers testify that their code was consistently solid and comprehensively documented.

William Walsworth

The agency's reliability, diverse resources, and solid communication made them a successful partner for over a decade.
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