Project Category: Case Study
SAP Enterprise Mobility for Simplified Approval Management & Sales Order Management
Challenges:
Enabling organizations using SAP ERP to simplify and streamline sales order and approval management through a custom-built mobile app
Industry
Software
Solutions:
Honey Bee Mobile Apps to Simplify Approval Management and Sales Order Management
Results:
Improved efficiency, real-time data, timely approvals, easy sales order management, and improved visibility.
Locations:
India
About the Client
Modern businesses need efficiency in each department. Data visibility, real-time updates, and mobility are essential to boosting performance. Our client also wanted to improve their workflow and increase their decision-making capabilities.
The client is a global organization that leverages SAP to manage its business operations. With a focus on maintaining operational excellence, the client sought to streamline approval management and sales order processing to ensure efficiency and speed in decision-making.
Case Overview
The client faced challenges managing their approval workflows and sales orders effectively due to a lack of mobility and accessibility. There was no medium to access data or ensure faster approvals instantly. Sales management also needed more visibility.
To address these issues, Fingent utilized the latest in Android and iOS to develop the Honey Bee Mobile Apps suite, comprising two innovative apps designed for Simplified Approval Management (SAM) and Sales Order Management (SOM).
CHALLENGES
Roadblocks Faced in the Existing System
Delayed approvals
Fragmented processes
Lack of mobility
Excessive manual labor
Suboptimal user experience
SOLUTION
Fingent’s Approach - Honey Bee Mobile Apps to Simplify Approval Management and Sales Order Management
Fingent helped develop Honey Bee Apps, a collection of two mobile apps. The application enables organizations running on SAP to view and manage their sales orders easily. The two parts of the apps ensure Simplified Approval Management (SAM) and Sales Order Management (SOM).
Provides seamless access to critical information for quick decision-making
Facilitates real-time access to sales orders and their subitems
Enhances efficiency in managing and tracking sales workflows
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BENEFITS
Making an Impact on Client Success
The Simplified Approval Management (SAM) app is intended for Financial managers. The finance department can use the app to approve or reject journal entries on the go. The Sales Order Management (SOM) App is intended to help the sales department quickly access sales orders and subitems in real time.
Enables approval or rejection of journal entries on the go
Approvals and sales order reviews occur in real time
Streamlined workflows eliminate operational bottlenecks
Reduced manual efforts resulting in reduced operational cost
Faster Decision-Making
Reduced Operational Delays
Accelerated Business Processes
Cost Savings
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Feature-rich POS System for Merchants and Vendors
Challenges:
Allow merchants an easy and fast way to charge customers for their products and services through a POS system.
Industry
Financial Services
Solutions:
Workful - A Point Of Sales System
Results:
Ease payment methods, track sales trends, enable intuitive dashboards, track employee timesheets, capture signatures, and more.
Locations:
US
About the Client
TaxSlayer is an income tax preparation business founded in 1965 by Aubrey Rhodes Sr. Over the years, It has evolved into a tax preparation and filing software development company. Its core business functions focus on simplifying finance management with its suite of products.
TaxSlayer’s suite of products promotes easy E-Filing, along with audit assistance and priority support. It also forms a repository of all major schedules. The client wanted to further their reach and build a solution that met the POS needs of various business industries.
Case Overview
TaxSlayer wanted to modernize its existing systems to further its reach and build a solution that met the POS needs of various business Industries. Understanding the client's needs required a thorough understanding of the Financial industry challenges and market changes.
Fingent’s expertise and years of experience in the domain helped develop a Point-of-Sale System that met the needs of Merchants from various business industries. It promoted faster ways to charge customers for the Products and services they rendered.
CHALLENGES
Roadblocks Faced in the Existing System
Challenges of merchants to enable easy customer payment systems
Difficulty in tracking payments and transactions
Difficulty in managing employees and customers
Inability to track sales trends
Maintaining visibility and keeping track of data was tedious
SOLUTION
Fingent’s Approach - Workful - A Point Of Sales System
The application comprises a web and tablet application that empowers merchants with features to manage transactions, customers, and sales. It allows merchants to maintain operational visibility, better track employees and customers, and have a better POS system.
Intuitive Sales Dashboard to help track sales trends, total sales, payment methods
Easy management of products and services, including price and tax customizations
Employee timesheet tracking and integration with Tax Slayers HR application
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BENEFITS
Making an Impact on Client Success
Fingent provided the client with a simple-to-use system that eased their customer booking management. The system enabled easy tracking of available dates, streamlined staff scheduling, and effective user profile and role management, which enabled the client to offer quality services with fewer wait times.
Manages transactions, discounts, payment methods
Eases integrations with Card Readers and Payment Gateways
Prints receipts and sends receipts to customers via email
Enables to capture signatures
Tracking of transactions eased
Intuitive dashboards
Improved data utilization
Smart decision-making
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Fitness Regimen App For Trainers
Challenges:
Create a more engaging and personalized fitness journey for clients
Industry
Healthcare
Solutions:
Fitness Regimen App
Results:
Enabled customers to uplift their fitness journey with effective schedules, exercise plans, and goals. The app boosted customer engagement and user experience throughout their fitness journey.
Locations:
UK
About the Client
Customers today need personalized experiences. Our client, a fitness and healthcare business, wanted to leverage new technology to deliver prompt and personalized services to its customers.
Legends Personal Training 3.0 is a select group of the finest personal trainers and health professionals in Wimbledon and Kingston. To better manage their clientele, the client wanted to build an application that would enable personalized experiences for customers.
Case Overview
Along with providing personalized customer services, the client wanted the application to cater to all the health requirements of their clients, including health products.
Fingent helped the client build an app that helped customers strategize their healthcare routines with apt exercise plans and more. The application also helps record customers’ fitness goals and plans to generate fitness plans and exercise sets that boost the fitness journey and experience.
CHALLENGES
Roadblocks Faced in the Existing System
Lack of personalized customer experiences
Stand out in a highly competitive market
Difficulty in engaging customers with apt exercise routines daily
Inability to improve customer retention rate or increase the customer base
Leverage new technology to offer unique services
SOLUTION
Fingent’s Approach - Fitness Regimen App
The application integrates features for strategizing healthcare routines, tracking fitness goals, and creating customized exercise plans. By incorporating advanced technology, the solution effectively addressed the client's need for innovation and customer satisfaction.
Create custom fitness routines based on customer goals
Easily manage customer schedules and consultations
Monitor and calculate fitness levels easily
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BENEFITS
Making An Impact On Client Success
The custom-built application empowered the client to deliver superior and personalized customer experiences, strengthening customer loyalty. Fitness professionals could easily manage customers and deliver customized routines without hassles. The app significantly improves user engagement and customer retention rates and helps gain a competitive edge.
Easily schedule sessions through the app
Set fitness goals for customers to achieve
Easily generate exercise routines that fit a customer's goals
Record performance and change exercise plans accordingly
Personalized services
Smart customer management
Boosted customer engagement
Eased tasks for trainers
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End-to-end Default Management Solution
Challenges:
Improve task efficiency and streamline workflow for real estate brokers, inspectors, and field agents.
Industry
Real Estate
Solutions:
An End-to-end Default Management Solution
Results:
Improved workflow management with digital tools that eliminated excess paperwork and Excel sheet recording, contributing to efficient performances and boosting customer trust.
Locations:
US
About the Client
Founded in 1967, Five Brothers provides property preservation, inspections, REO, maintenance, valuation services, utility services, and various mortgage industry support services. With a strong focus on customer experience, Five Brothers strives to leverage new-age technologies to maximize asset preservation and mitigate risk.
To enable end-to-end efficiency in property management, the client sought a reliable software development partner who could guide them in leveraging the latest technologies. The company wanted to enhance the customer experience while allowing for a streamlined and effortless workflow.
Case Overview
Fingent carefully and meticulously analyzed the client's needs and the industry challenges, based on which they formulated a series of solutions that simplified generating price opinions, invoicing, work order scheduling, audits, inspections, reporting, disaster management, and more.
Fingent created a comprehensive default management system comprising several integrated components, including BPO, QC, AVM, Workflow, and Invoice, customized to cater to the client’s unique needs and work model. Fingent followed an interactive, “agile” process to build out the required capabilities, resulting in the five discrete modules.
CHALLENGES
Roadblocks Faced in the Existing System
Complexities in generating price opinions
Difficulties in interior and exterior property inspection and reporting
Lack of automation in generating property value reports
Need to streamline work order management
Tedious invoicing processes, especially in mortgages
SOLUTION
Fingent’s Approach - End-to-end Default Management Solution
Fingent’s end-to-end default management solution included customized solutions that simplified generating price opinions, streamlined property inspections, automated reporting on property value, eased work order management, and improved invoicing efficiency.
FiveOnline BPO - to generate price opinions on properties
FiveOline QC - assess and report the quality of the property
FineAVM - automated valuation model to generate property value reports
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BENEFITS
Making An Impact On Client Success
Five Brothers saw an ease in workflow management with digital tools that eliminated excess paperwork and Excel sheet recording. Our partnership enabled them to transform their business at each stage with scalable and modern technology that enabled them to expand their custom base and partnerships.
Eased work order management and administration with BPO Portal
E-invoicing system that simplified transactions in mortgages
Simplified workflows, enhanced efficiency and improved customer services
Ability to leverage modern technologies to adapt the market changes
Streamlined Operations
Customer Trust
New-age Technology
Business Expansion
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Custom Mobile App Developed for Travelers
Challenges:
Eliminate risks for travelers by keeping them informed about local threats and concerns.
Industry
Travel
Solutions:
A Custom Mobile App Solution Enabling Traveler Safety
Results:
Allow travelers to access any information about the threats, natural hazards, or vulnerabilities of given locations on their mobile app to enable safe travel.
Locations:
US
About the Client
Travelers who wish to explore new countries and states are often concerned about their safety. Despite innumerable research, travelers experience thefts, cyber crimes, natural hazards, and more. That’s because most articles and reviews they read are outdated or unreliable.
Our client, GeoSure, wanted to leverage the latest mobile technology to equip travelers with the latest stats and safety scores of the places they are visiting so that they are prepared and safe when exploring new destinations.
Case Overview
Fingent helped GeoSure custom-build a mobile app that is a trusted, location-sensitive personal security app that assists travelers by providing personalized and quantifiable travel security content.
The app crowdsources data feeds from global sources to fuel proprietary risk algorithms. These algorithms deliver powerful threat temperatures to assess relative vulnerability anywhere in the world. The app covers everything from cyber concerns and political threats to environmental and health hazards in the regions.
CHALLENGES
Roadblocks Faced in the Existing System
Threats to travelers
Inability to assess safety scores of locations
Lack of real-time data and updates
One source for all reliable data about locations
Enable a global community
SOLUTION
Fingent’s Approach - Custom Mobile App Solution Enabling Traveler Safety
Fingent developed a mobile application powered by a highly sophisticated analytical engine. The app combines hundreds of evaluated information sources, including those from the CDC, WHO, United Nations, State Departments, Interpol, and Local Authorities, with updated global crime statistics.
Data from trusted sources plus crowd-sourced reports
Enhanced mapping system for faster interaction
Ensures safety at a particular place at street level view
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BENEFITS
Making An Impact On Client Success
The GeoSure mobile app covers six critical safety categories: Physical harm, basic freedom, women's safety, theft, disease, and overall security to enable stress-free and safe traveling. It combines data from multiple reliable sources and further analyzes it to provide the best recommendation to users. The app also formulates a global community to help share experiences and feedback.
A smart data-driven app that utilizes statistical algorithms
Enhances travel safety through relevant and reliable data
Genuine global community to share experiences & safety measures
Improve the travel and tourism industry by enhancing safety
Smart data-driven app
Global community
Statistical algorithms
Safe traveling
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Funds Management System for Missionaries Medical Care
Challenges:
Allow ease in monitoring, managing, and dispensing funds and reduce fund approval complexities.
Industry
Healthcare
Solutions:
A Customized Funds Management System
Results:
A complete solution to track the funds received and how they are utilized. The app also streamlines fund approval processes, making it simpler and faster.
Locations:
India
About the Client
Missionaries Health Services (MHS) is a Christian organization committed to providing total medical care for missionaries. As a member of MHS, missionaries could avail treatment for any ailments from hospitals that are partnered with MHS.
Nonprofits often face challenges in properly tracking and monitoring the funds received and how they are utilized. Also, the complexities involved in fund approval processes often delay payments, drastically affecting the organization's objectives and customer experiences. Our client was looking to leverage the latest technologies to enable the admins seamlessly manage and dispense funding and cash flow.
Case Overview
Fingent helped create a complete solution that enabled MHS to keep track of funding and cash flows within the MHS system. The system enabled MHS admins to monitor, manage, and dispense the funds received.
MHS can track funds from any of the following: monthly contributions by Missionaries, Church or Organization contributions, or Donations. MHS also streamlines fund requests and analyses them with the health records of missionaries in the system. MHS further helps automate approvals depending on the fund requests. MHS also provides a five-step approval process that is integrated with the payment bank.
CHALLENGES
Roadblocks Faced in the Existing System
Inability to track funds received
Poor cash flow management
Inability to the defense of funds
Complex fund approval processes
Time-consuming approval models
SOLUTION
Fingent’s Approach - A Customized Funds Management System
The app enabled MHS to keep track of funding and cash flows within the MHS system. The System enabled MHS admins to monitor, manage, and dispense the funds received through the system. MHS could also streamline fund requests and analyze them with the health records of missionaries through the system.
Integrated with payment gateways
Automated approval requests
Eased tracking of funds and cash flow
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BENEFITS
Making An Impact On Client Success
The solution enables real-time tracking, monitoring, and management of funds, ensuring greater transparency and accountability for MHS. Automated fund approval significantly reduces delays and improves operational efficiency. Integrating health records with fund requests allows data-driven decision-making and better resource allocation.
Easily monitor donations from multiple sources within a unified platform
Simplifies complex approval workflows with a five-step process
Streamlines fund allocation and management, eliminating bottlenecks
Analyzes fund requests alongside missionary health records
Real-time fund tracking
Optimized cash flow
Automated approvals
Data-driven decisions
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iPad App for Smarter Data Repository and Sharing
Challenges:
Enable LEGO enthusiasts to easily access instructions and other data about their LEGO pack on their iPad
Industry
Manufacturing
Solutions:
iPad App for Smarter Data Repository and Sharing
Results:
Enabling easy access to manuals and instructions about the game on iPads to enhance customer experience and boost user enthusiasm.
Locations:
India
About the Client
The LEGO Group is a leading plastic toy manufacturing company based in Denmark. It is a leading player in the toy industry. LEGO consists of colorful plastic pieces that can be connected and assembled into various shapes and structures. The game captivates users for hours of fun, enthusiasm, and creative development.
LEGO enthusiasts are often seen having multiple collections of LEGO packages. These packages may have been manufactured years before, and stores might not have the proper instructions or manuals to assist users. That’s why our client decided to create an iPad app that would help users easily access the instructions for all LEGOs in one place.
Case Overview
Fingent helped the client develop an iPad app that syncs with the client’s website. The application allows users to search, view, and download instruction sheets for LEGO sets. The app stores instructions for all LEGO sets released and can be filtered by year of release.
Users can easily search for LEGO instructions based on categories, names, or numbers other than the year of release. They can also download the LEGO instructions they need and add them to their favorites for offline access.
CHALLENGES
Roadblocks Faced in the Existing System
Difficulty in accessing user manuals of older LEGO versions
Lack of proper data repository
Enhance user experience
Engage users online and improve customer reach
Combat the increased use of mobiles and iPads among new users
SOLUTION
Fingent’s Approach - iPad App for Smarter Data Repository and Sharing
The app enables users to quickly access information on LEGOs released in any year with a tap of their fingers. Users can also download instructions and manuals or save them to their favorites for offline use. The app serves as a streamlined platform for easy data repository and sharing medium.
Easily search LEGO data by product name/ product number
Ease to download and add LEGO sets to favorites
Gallery preview of assembling manuals
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BENEFITS
Making An Impact On Client Success
This innovative solution enables easy data sharing. The app enhances user experience, fosters engagement, and strengthens customer reach across mobile platforms. It also helps the client store, save, and manage a large amount of data safely.
A user-friendly interface designed for quick navigation
Improves customer satisfaction
Encourages online interaction
Expands reach among tech-savvy LEGO users
Seamless search options
Enhanced user experience
Offline access
Engagement boost
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Strategizing a Roadmap to Modernization
Challenges:
Lewtan was struggling with product maintenance management. They needed to consolidate their business.
Industry
Financial Services
Solutions:
Strategizing a roadmap to embrace modernization
Results:
Fingent helped the client develop efficiency and productivity through business consolidation.
Locations:
US
About the Client
Lewtan is the leading provider of a wide range of content and technology-based solutions to members of the global asset-securitization industry. These include issuers, investors, underwriters, servicers, credit enhancers, and rating agencies representing more than 300 institutions worldwide that rely on Lewtan intelligence and surveillance solutions.
Lewtan’s product maintenance management was a growing concern. Consolidation was a key issue as their products were developed from different business and technology streams. Lewtan approached Fingent to help them assess their current business and technology scenario and provide a road map towards modernization.
Case Overview
Fingent deployed a thorough study of Lewtan products, processes, and infrastructure. This study involved detailed product overviews from product managers, a detailed overview, and an application demo. Fingent also reviewed code snippets and database schema, as well as the infrastructure and management setup.
Based on the results of this study, Fingent formulated an extensive set of recommendations for Lewtan. With Fingent’s roadmap, Lewtan could understand its business scenario and execute adequate steps to increase its efficiency. Fingent’s strategy also helped Lewtan modernize its products, effectively and efficiently reaching a far wider audience.
CHALLENGES
Roadblocks Faced in the Existing System
Fragmented Product Maintenance
Lack of Consolidation
Outdated Infrastructure
Scalability Issues
Limited Market Reach
SOLUTION
Fingent’s Approach - Boosting Efficiency and Productivity Through Business Consolidation
Fingent strategized adaptable business process plans that helped Lewtan streamline critical business functions. On the technology front, Fingent identified gaps in the latest versions of their financial service products and supported their modernization.
Identified technology gaps
Crafted a cloud product consolidation strategy
clearly defined a migration path
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BENEFITS
Making an Impact on Client Success
Fingent’s strategic approach enabled Lewtan to streamline operations, modernize its technology landscape, and consolidate its cloud products, ensuring enhanced efficiency and scalability.
Improved operational efficiency through process streamlining.
Simplified source code management, reducing maintenance complexity.
Developed a structured cloud migration strategy for improved agility.
Provided a clear roadmap for efficient technology transition.
Enhanced scalability
Modernized technology
Reduced maintenance overhead
Consolidated solutions
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Improving Customer Support and Engagement
Challenges:
A mobile app to assist customers in identifying the warranty status of the products and requesting support.
Industry
Communications
Solutions:
Mobile App to Improve Customer Engagement
Results:
The mobile app empowers customers to utilize their products better by enabling easy warranty status tracking and communicating with the support team.
Locations:
US
About the Client
Xorcom, a leading provider of business communication solutions since 2004, specializes in designing and manufacturing systems that support traditional PSTN and modern VoIP communication. To enhance customer experience, Xorcom sought a streamlined process enabling users to access relevant product information without hassle.
To stay ahead of the stringent competition of the communications industry, Xorcom needed a solution that would provide instant access to product information, enabling customers to make quick and informed choices. By improving accessibility and responsiveness, they aimed to enhance customer engagement, reduce friction in the buying process, and strengthen their competitive edge in the industry.
Case Overview
Fingent thoroughly analyzed Xorcom’s customer behavior and identified the need for a seamless mobile experience. To address this, they planned to deploy a mobile-based web application that would provide users with quick and easy access to essential product details.
This approach aimed to enhance customer satisfaction by ensuring that critical product information was readily available at their fingertips. The intuitive interface allows users to verify coverage details and request support whenever needed, streamlining the post-purchase experience. By implementing this solution, Fingent helped Xorcom improve customer engagement and optimize service efficiency.
CHALLENGES
Roadblocks Faced in the Existing System
Limited Accessibility for Customers to Product Information
Complex Post-Purchase Support Process
Customer Engagement Gaps
Lack of Quick Customer Support
Competitive Industry Pressure
SOLUTION
Fingent’s Approach - An Intuitive Mobile App to Improve Customer Engagement
The mobile-based web application provides Xorcom’s customers instant access to intricate product details. It enables users to seamlessly check warranty status, request support, and retrieve critical product information, enhancing their overall experience.
Request support
Get product and warranty details
Track products
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BENEFITS
Making an Impact on Client Success
By streamlining accessibility and responsiveness, Xorcom strengthened customer engagement, improved service efficiency, and gained a competitive edge in the communications industry.
Customers are more connected with the products
Communication with users is more streamlined
Reduced customer frustration and improved satisfaction
Stronger relationships between Xorcom and its customers
Enhanced Customer Experience
Improved Brand Value
Improved Service Efficiency
Stronger Competitive Advantage
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Ecommerce Gift Center for Personalized Planet
Challenges:
Leverage the latest in ecommerce to enhance customer experience and boost sales.
Industry
Retail
Solutions:
Ecommerce Platform Powered by Magento to simplify product administration and structure online shopping
Results:
Enabling online shopping helped the client boost sales. Moreover, the ecommerce channel eased and streamlined the categorizing of products and managing sales.
Locations:
US
About the Client
Personalized Planet specializes in gifts for moms, dads, grandparents, newlyweds, children, and pets. Within just a few years of its inception, the business expanded to add jewelry, apparel, room decor, picture frames, kitchenware, and pet supplies to its store.
The client realized they needed to leverage digitization to match the changing market trends and customer demands. Offering customers online shopping experiences could boost their sales and also help them better manage their products, various categories, and sales.
Case Overview
Fingent realized that the client needed a solution that could enhance their customers' shopping experiences. Thus, Fingent strategized to design an ecommerce platform that was user-friendly and eased customers' shopping journey with easy access to various products.
Fingent structured the online shopping portal to make it accessible to gift buyers of all ages and interests. Fingent used expertise in the Magento framework to quickly and affordably implement the customized ecommerce capabilities while providing a backend that makes product administration intuitive and straightforward.
CHALLENGES
Roadblocks Faced in the Existing System
Lack of Online Shopping Facilities
Customer Engagement Gaps
Need for a Unique Shopping Experience
Lack of Quick Customer Support
Competitive Industry Pressure
SOLUTION
Fingent’s Approach - Ecommerce Platform Powered by Magento
Fingent designed and developed a Magento-based eCommerce platform tailored to enhance Personalized Planet’s digital presence and shopping experience. The platform ensured intuitive navigation for users and simplified backend management for the client.
Simplified ecommerce management
Product administration
Category and filter management
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BENEFITS
Making an Impact on Client Success
The new ecommerce platform improved customer engagement and streamlined internal operations. It empowered the client to scale efficiently while meeting evolving market demands.
Easy user account management
Streamlined shopping experience for customers with shopping carts
Faster time-to-market for new product categories
Greater flexibility to enhance the shopping experience
Enhanced Customer Experience
Improved Brand Value
Improved Service Efficiency
Stronger Competitive Advantage
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