Today, technology seamlessly weaves its way into every aspect of our daily lives. That’s precisely what digital transformation is all about – a process that enables businesses to harness the power of cutting-edge technologies and revolutionize the way they operate, engage with customers, and flourish in today’s fast-paced world.
Digital transformation goes beyond a mere trend; it’s a profound shift that can reshape the very core of a business. It allows organizations to metamorphose and emerge stronger and more adaptable than ever before.
In this blog, we’ll embark on an exciting journey to understand the significance of digital transformation, explore its key components, and learn from real-world examples of successful transformations. We will understand why it holds the key to shaping the future of businesses worldwide.
Understanding Digital Transformation
Imagine taking your cherished family recipe and giving it a modern twist with new ingredients, cooking techniques, and flavors. That’s the magic of digital transformation – a process that revitalizes businesses by infusing cutting-edge technologies into their core operations, just like the innovative twist to your traditional recipe!
The cloud is like a virtual pantry that stores all your ingredients and tools, making them accessible from anywhere at any time. AI acts as your sous-chef, analyzing data, providing insights, and making your decisions more intelligent. Meanwhile, the IoT is the magic ingredient that connects everything, enabling devices to communicate and create a harmonious cooking experience.
The Digital Metamorphosis: Embracing the Ever-Evolving Adventure of Growth
Digital transformation is a thrilling quest to become the best version of what your business is capable of becoming. It’s not a one-time makeover or a sudden transformation, but a continuous journey of growth and improvement. Just like you set new goals and work towards them over time, businesses must shift their perspective from considering digital transformation as a one-time project to embracing it as an ongoing process.
This journey requires a mindset shift – instead of seeking instant results; businesses must focus on long-term gains and stay committed to the process. Digital transformation demands consistent effort and dedication, as every step contributes to overall success.
The benefits of digital transformation are many, and you will discover more of them as you implement it in your business, but here are a few of its main benefits.
Enhanced Productivity: Digital transformation ensures mundane tasks vanish from your to-do list, leaving businesses with more time and energy to focus on what truly matters.
Delightful Customer Experiences: Businesses become experts in customer satisfaction through personalized interactions, seamless online shopping, and responsive customer service.
Unleashing Agility: Digital transformation enables businesses to respond swiftly to changes and opportunities. They can adapt their strategies, offerings, and operations in the blink of an eye, staying ahead of the competition.
Unraveling Insights: Digital transformation empowers businesses to harness the power of data, uncovering valuable patterns and trends. These insights guide businesses toward smarter decisions and growth like a treasure map.
Flourishing in the Digital Kingdom: In this captivating realm, businesses hold a golden scepter of competitive advantage. Digital transformation sets them apart from their rivals, like a crown that marks them as the industry’s leaders. They become the beacon of innovation, drawing customers to their kingdom of products and services.
Securing the Castle: Digital transformation fortifies its defenses against cyber threats and data breaches. It’s like having a strong shield that safeguards their reputation, customer trust, and sensitive information.
Sustaining Everlasting Success: Digital transformation is not a one-time invocation but a perpetual journey of growth and adaptation. With every step, businesses evolve and renew their charm, ensuring a legacy of prosperity.
A digital transformation journey can empower businesses with the tools they need to thrive in a technology-driven landscape. However, this metamorphosis comes with its own set of challenges and considerations. Let’s dive into these hurdles and discover how to overcome them while achieving your organization’s goals.
1. Organizational Culture and Mindset Shift
Challenge: The resistance to change can be deeply embedded within an organization’s culture.
Consideration: Cultivate a growth-oriented mindset that embraces innovation and adapts to new technologies.
Approach: Foster a culture that rewards risk-taking and encourages open communication to build trust.
2. Change Management and Employee Buy-In
Challenge: Employees may fear the unknown and be reluctant to embrace new processes or technologies.
Consideration: Engage employees early on in the transformation process and communicate the vision clearly.
Approach: Encourage two-way communication, provide training and support, and celebrate small wins to build momentum.
3. Legacy Systems and Technology Integration
Challenge: Integrating new technologies with existing legacy systems can be complex and time-consuming.
Consideration: Evaluate the compatibility of existing systems with the new solutions you plan to implement.
Approach: Develop a well-thought-out integration strategy, and consider phased implementations to minimize disruption.
4. Data Privacy and Security Concerns
Challenge: The digital era brings increased risks of data breaches and privacy violations.
Consideration: Safeguard customer and company data to build trust and maintain regulatory compliance.
Approach: Implement robust security measures, regularly audit systems, and ensure employee awareness of data protection practices.
5. Skills Gap and Talent Acquisition
Challenge: Finding skilled talent with expertise in emerging technologies can be challenging.
Consideration: Upskill current employees and promote a learning culture to bridge the skills gap.
Approach: Collaborate with educational institutions, offer training programs, and consider hiring freelancers or partnering with external experts.
As businesses brace themselves for their journey, they seek inspiration from the tales of industry leaders like Amazon and Netflix. These titans have undergone remarkable digital transformations, leveraging technology to disrupt markets and revolutionize customer experiences.
Staying Relevant like Amazon and Netflix!
Challenge: Amazon began as an online bookstore, and Netflix was a DVD rental service. Both companies recognized the need to adapt and evolve to stay relevant in the ever-changing digital landscape.
Solution: Amazon expanded its product range, becoming an online marketplace for various goods and services, leveraging technology to optimize customer experience and supply chain efficiency. Netflix transitioned from a DVD rental service to a digital streaming platform, investing in content creation and personalization algorithms to offer a superior streaming experience.
Takeaway: Embrace innovation and be willing to pivot when necessary to meet evolving market demands. Continuously focus on improving customer experience to build loyalty and attract new customers. Leverage technology to streamline operations and enhance efficiency.
Unifying and Protecting Data in Healthcare like John Muir Health!
Challenge: Healthcare companies are often concerned about data security and interoperability while implementing electronic health records (EHRs).
Solution: Healthcare providers invested in robust cybersecurity measures and interoperable EHR systems to protect patient data and facilitate efficient communication among healthcare professionals. An example is John Muir Health, which “leverages a cutting-edge data platform to unify data while also using the cloud to improve real-time patient communication. As a result, patients can ask questions and receive information through their preferred communication channel, such as email or SMS.”
Takeaway: Understand the unique challenges of your sector and tailor the digital transformation strategy accordingly. Collaborate with industry experts and technology partners to implement suitable solutions.
Creating Seamless Experiences in Retail like Ikea!
Challenge: Retailers struggled to bridge the gap between physical stores and online shopping, creating a seamless omnichannel experience.
Solution: Retailers adopted advanced analytics and inventory management systems to optimize stock levels and offer personalized recommendations to customers across various channels. Ikea, for example, tripled their online sales by prioritizing the digital side of their business!
Takeaway: Continuously monitor and adapt to the changing needs of customers and the market.
Thriving in the Digital Age: Fingent’s Unparalleled Support for Transformation
The key to sustained business success lies in continuous innovation and adaptation. As organizations strive to remain competitive and relevant, embracing digital transformation becomes imperative. Throughout this journey, Fingent emerges as a trusted partner, offering comprehensive solutions and unparalleled expertise to empower businesses and drive growth.
Fingent’s commitment to excellence and wealth of experience in guiding organizations through successful digital transformations make us a beacon of reliability. By understanding the unique challenges of each industry and sector, we tailor our solutions to meet the specific needs of our clients. From industry giants to startups, Fingent collaborates closely with organizations of all sizes, ensuring that no one is left behind in this technological revolution.
By fostering a culture of innovation and providing the necessary support and training, Fingent top custom software development company helps employees embrace the digital shift with enthusiasm and confidence. Our meticulous planning and phased implementation approach ensure a seamless transition, minimizing disruption and maximizing efficiency.
Reach out to us, and let’s lead you to success on your digital transformation journey.
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About the Author
Tony Joseph
Tony believes in building technology around processes, rather than building processes around technology. He specializes in custom software development, especially in analyzing processes, refining it and then building technology around it.He works with clients on a daily basis to understand and analyze their operational structure, discover (and not invent) key improvement areas and come up with technology solutions to deliver an efficient process.
Technology successively progresses all around us; from the simplest basic Google searches to the working of aircraft, technology has indented its value in everyday life. Biometric APIs are not a foreign idea to us, and 81% of all smartphones have biometrics enabled. Passkeys (on Apple) and Google’s new standards will enable a new class of security with protection like never before. This article will discuss the rise of this form of authentication and its benefits over traditional passwords.
Security – A Major Concern
A big chunk of our daily lives revolves around our mobile phones; sometimes, it is the key to our survival. Once technology grew and mobiles were planted in people’s hands, brands and organizations became smart and decided to adopt their services into these devices. Online banking and payment methods, personal detail locks, and private picture archives evolved. These are just a few generic examples of the important things we trust our mobile phones to hold. This being the case, is it not all the more important to ensure that this technological linchpin is protected at all costs?
Cybercriminals can hack into almost anything today – cars, security cameras, door locks, baby monitors, smart TVs, and even healthcare devices. Mobile devices can be extremely vulnerable to hostile software, viruses, data leakage, and other mobile threats without tight security measures. In such situations, one can not rely only on traditional password-based systems because they will crumble under a brute-force attack.
The Rise of Biometric Authentication
In very simple words, Biometric Authentication is essentially authentication that utilizes biometrics modalities (fingerprint, facial recognition, retina scanning, voice recognition, and more) to detect and authorize the identity of the user trying to access an electronic gadget. An individual’s biometric features are unique to only themselves, and authentication based on them is guaranteed to be effective.
Here are some advantages of biometric authentication over traditional passwords:
1. High security and assurance –Traditional passwords and security codes are generally harder to remember. The biometric system eradicates this problem by offering different modes of verification instead. Additionally, since fingerprints and iris scans cannot be forged, sensitive data will remain more protected.
2. Offers The Best ROI –The biometric authentication system is famous for its matchless ROI. It is a single device that keeps a check of every employee’s whereabouts in a large enterprise. The device is significantly better than a human resource representative who would claim a hefty salary to do the same job.
3. User Experience – Using this system is very convenient as it is built into most devices. This system is highly cost-effective and extremely fast in processing. In addition, forgetting a password is an infamous mistake of most users, but with biometrics, it’s impossible to forget them.
4. Prevents forging – Since everyone has their own set of biometrics, the forging of authorization is very slim. (Unless someone decides to pull a 007 move and trace fingerprints)
Current Adoptions and Usage
The Cisco Report of Trusted Access in 2022 stated that 81 percent of all smartphones have biometrics enabled. Mobile biometric authentication can be used in numerous industries, some of which include –
1. Mobile Banking – Banks use biometrics to authenticate transactions taking place through mobile banking. They also use biometric authentication to verify customers when they try to access their mobile banking app or bank accounts. Most popular banks now introduce the fingerprint and touch method for signing into their mobile banking app.
2. Retail Shopping – Online shoppers tend to abandon their shopping cart or any purchases when they can’t remember their passwords, but facial biometrics can resolve this problem for online shoppers by providing a simpler login experience. This can directly increase retail business. Mastercard has recently introduced its Identity Check Mobile, a mobile-based biometric authentication solution that allows customers to verify their identity by sending a selfie to the online retailer’s website.
3. Healthcare – Biometric information from fingerprints, iris scanning, and facial recognition are helping hospitals to identify patients and retrieve their past medical history. Northwell Health exemplifies this use case by using iris scanning and face recognition to identify emergency patients.
Enabling Secure Authentication with Biometric APIs
API stands for Application Programming Interface and when used in conjunction with Biometrics, it refers to the Programming interfaces of websites and applications that are powered by biometric modules. Mentioned below are the three main types of biometric authentication:
Fingerprint Authentication – It is the most common biometric authentication method and involves scanning a user’s fingerprint.
Face Recognition Authentication – As the name suggests, this uses the mobile device’s front-facing camera to scan the user’s face. It is very simple to use and offers a high level of accuracy.
Iris Scan Authentication – The user’s iris is scanned for authentication in this method. Iris scan authentication is the most secure biometric authentication method as it is extremely difficult to forge.
As Biometric Authentication provides such enhanced security, almost all mobile phone brands have adopted this feature to enhance the security they can provide, thereby building more concrete trust with their customers. For iOS-running mobiles, the availability of biometric options such as Face ID and Touch ID depends on the device. All Android 10 and newer devices have biometric authentication for face and fingerprint identification.
Three distinct areas highlight how biometric APIs will potentially replace passwords:
Security – Since each individual has unique biometric modalities, it comes as no surprise that security in biometric APIs will be far better than traditional passwords.
Convenience – The main reason that most people despise passwords is because they can be hard to remember. Further, remembering the login passwords for all of these can be tedious since most have multiple accounts on numerous platforms. Here the use of biometric API helps again because with these APIs the need for remembering a password does not exist.
Future proof – Progress in AI, sensor technology, and IoT will ultimately enable seamless biometric authentication. When seen this way, biometrics stands out as catering to current and future demands, unlike traditional passwords.
Benefits Of Biometric APIs For Mobile Applications
Traditional password-based authentication presents multiple challenges, including password fatigue, poor user experience, and pressure on support and IT teams when passwords need to be reset.
Biometric APIs address these issues with the following benefits –
Reduced password fatigue – Customers are not required to memorize all their passwords when matters lie in the hands of biometric APIs. An added advantage is the mitigation of password-related risks such as weak passwords and password reuse.
Multi-factor authentication (MFA) –SaaS companies can now imbibe another wall of security by collaborating the power of biometrics with other methods.
Improved customer satisfaction – it goes without doubt that all these advantages of biometric authentication will ultimately win the hearts of customers.
Enhanced security – the concept of ‘no passwords’ renders cyber attackers helpless as they have a much harder time invading laptops and smartphones that are protected with biometric authentication.
Few Successful Implementations of Biometric Authentication
Biometric systems are great and immensely beneficial wherever identification and authentication are critical.
Let’s quickly look at the most typical use cases of biometric technologies today:
Law enforcement and public security (criminal and suspect identification) through the work of forensic analysts.
Military (enemy and ally identification) under the leadership of the DoD Automated Biometric Information System.
Border, travel, and migration control (traveler, migrant, and passenger identification) in the form of electronic passports.
Healthcare and subsidies (patient, beneficiary, and healthcare professional identification) are seen with national identity cards used in European and Middle Eastern countries.
Concerns And Considerations of Biometric Authentication
Like any developing technology, biometric authentication has its fair share of considerations. Discussed below are a few of those:
1. Privacy and Data Protection Considerations – challenges in privacy arise when one realizes that biometric APIs can use your information without warning you about it at the time of registration.
2. Ensuring Accuracy and Reliability of Biometric Authentication – these are seen when there is an evident bias in the training data and declining access due to erroneous scanning and compromise of the biometric, for instance, a cut finger.
3. Regulatory Compliance and Legal Implications – when intermingling emerging technologies with biometric APIs, unexplored legal territories are bound to emerge and transcend the domain of human health.
Future of Biometric Authentication
Biometric Authentication, from its dawn, has shown true potential for progress, and it continues to be adopted into various fields of life. A TMR study predicted that the biometrics market will efficiently boom to $136.18 billion by 2031. Listed below are some trends in biometric authentication that will paint the sky in the coming years:
Verification of Physical Identity – Biometrics powered by AI using cameras installed on-premises.
Use of Newer Identity Markers – Modalities such as odor recognition, heartbeat pattern recognition, DNA signature, and hand geometry are being developed.
Identity Proofing – the use of ‘liveness’ testing to guard against identity theft. This can also be accomplished with the help of AI.
Healthcare Applications – Biometrics will verify the patient’s entitlement to specific medical treatments and medications.
Biometric systems have the untapped potential to enhance cyber functioning with biometric authentication and identity management systems. The list of actual benefits of these APIs is miles long, and the right use of these applications can benefit the entire world. Countries across the globe are adopting Biometric Authentication and systems. Will you?
Connect with Fingent top software development company to learn more about how you can leverage technology to enhance your business operations and customer experiences.
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About the Author
Tony Joseph
Tony believes in building technology around processes, rather than building processes around technology. He specializes in custom software development, especially in analyzing processes, refining it and then building technology around it.He works with clients on a daily basis to understand and analyze their operational structure, discover (and not invent) key improvement areas and come up with technology solutions to deliver an efficient process.
Artificial Intelligence (AI) evolved from a concept of science fiction to a transformative force that permeates our daily lives. From autonomous vehicles to voice assistants, AI has already made significant inroads in various sectors.
However, one area that stands to gain immensely from AI’s potential is the supply chain. As the backbone of global trade, the supply chain encompasses complex networks and intricate logistics. It is an ecosystem where efficiency, accuracy, and agility can make or break success.
With its vast array of applications, AI has the potential to streamline operations, enhance decision-making, and unlock untapped opportunities. In this journey through AI’s rising capabilities, we will delve into real-world use cases that demonstrate how AI is revolutionizing the supply chain. Furthermore, we will also explore the specific benefits that AI brings to the supply chain domain.
Role Of AI Optimizing the Supply Chain
Every business owner dreams of a supply chain that is finely tuned, seamlessly efficient, and adaptive to every twist and turn of the market. A business where warehouses run like clockwork, shipments arrive precisely on time, and customer demands are anticipated with uncanny accuracy is not a far-fetched dream; it’s a reality being shaped by the game-changing role of Artificial Intelligence (AI) in optimizing supply chain operations.
At the heart of AI’s transformative influence are three key components that work in harmony to revolutionize the supply chain landscape. Let’s uncover their captivating role in reshaping the future of supply chains.
Machine Learning and Predictive Analytics: Machine learning and predictive analytics in the supply chain are like having a trusted, experienced mentor by your side, whispering valuable insights and guidance into your ear. Machine learning algorithms analyze vast amounts of historical data to uncover patterns, trends, and potential pitfalls.
Natural Language Processing and Chatbots: Natural Language Processing (NLP) allows you to simply ask a question about your supply chain and receive instant, accurate answers. With a chatbot available 24/7, customers can get instant responses, while supply chain teams can focus on strategic decision-making.
Robotics and Automation: Robots, equipped with advanced sensors and AI algorithms, can perform repetitive tasks with unmatched precision and speed. From inventory management to order fulfillment, these tireless machines streamline operations, reduce errors, and enhance efficiency.
How AI Solves Supply Chain Challenges
The world of supply chain management is like a complex maze with numerous challenges at every turn. Thankfully, AI emerges as the trusty guide, equipped with the tools to solve some of the most daunting hurdles. Here are some for your reference:
1. Demand Forecasting and Inventory Optimization: This AI-powered assistant acts as your supply chain ‘savant,’ it understands your historical consumption patterns, market trends, and even factors like seasonality or promotional events.
2. Supplier Selection and Relationship Management: Choosing the right suppliers and maintaining strong relationships is like finding the perfect dance partner. AI steps in as a knowledgeable matchmaker. By analyzing vast amounts of supplier data, performance metrics, AI algorithms can assess and rank potential suppliers based on criteria such as reliability, quality, and cost.
3. Warehouse and Inventory Management: AI acts as a vigilant warehouse manager, optimizing layout, guiding picking and packing processes, and even predicting optimal storage locations. With AI-powered systems, warehouses can maximize space utilization, minimize errors, and accelerate order fulfillment, resulting in streamlined operations and satisfied customers.
4. Transportation and Logistics Optimization: AI takes on the role of coordinator who has a bird’s-eye view of the entire transportation network, utilizing algorithms to analyze real-time data on factors like traffic, weather conditions, and delivery constraints. By optimizing routes, load planning, and vehicle assignments, AI enables efficient transportation management.
5. Quality Control and Defect Detection: Think of a diligent quality inspector who never misses a flaw in a product. AI becomes this meticulous inspector, utilizing computer vision and machine learning algorithms to analyze visual data and detect defects with remarkable accuracy.
6. Risk Management and Supply Chain Resilience: AI plays this vital role just like a risk management expert. It analyzes a wide range of data sources to identify potential risks and vulnerabilities, ensuring supply chain resilience in the face of uncertainties.
7. Customer Service and Satisfaction Enhancement: AI takes on the role of a customer service representative who can swiftly address customer inquiries, provide accurate information, and resolve issues with ease. AI-powered customer service tools offer instant responses, personalized recommendations, and seamless assistance, enhancing customer satisfaction and loyalty.
Watch: Artificial Intelligence – how to navigate AI if you are not a tech company.
Remarkable Real-world examples of AI in the Supply Chain
AI transforms supply chain management like never before. Don’t take our word for it. See it in action as implemented by big players in the industry:
Use Case 1: Precision Prediction by Amazon
Problem: Traditional demand forecasting and inventory management methods often struggle to predict customer demands and optimize inventory levels in real-time accurately.
Solution: To address this challenge, Amazon has harnessed the power of AI algorithms to revolutionize demand forecasting and inventory management. By analyzing vast amounts of customer data, historical sales patterns, and even external factors like weather forecasts, AI algorithms can accurately predict demand with remarkable precision.
This AI-driven approach allows Amazon to optimize inventory levels, ensuring that popular products are readily available while minimizing excess inventory and reducing the risk of stockouts. By aligning supply with demand, Amazon is able to enhance customer satisfaction and maintain a competitive edge in the dynamic e-commerce landscape.
Use Case 2: Substitution Solution by Walmart
Problem: In online grocery shopping, customers often encounter situations where certain items they ordered are out of stock. This can lead to dissatisfaction and inconvenience, as customers may have to manually search for suitable substitutes or go without the desired product.
Solution: To address this issue, Walmart has implemented an AI-driven product substitution system. Using advanced algorithms, the system analyzes product attributes, customer preferences, and available inventory data to suggest suitable substitutions for out-of-stock items.
When an ordered item is unavailable, the AI system automatically identifies the best possible substitute based on factors such as brand, size, price, and customer feedback. It takes into account the customer’s past purchase history and preferences to make personalized recommendations. The system provides clear and transparent information to customers, ensuring they are aware of the substitution and have the option to accept or reject it.
Use Case 3: Real-Time Routing by UPS
Problem: Traditional route planning methods often struggle to optimize delivery routes efficiently, resulting in inefficient use of time, resources, and fuel.
Solution:UPS leverages AI algorithms for route optimization, enabling them to analyze real-time data on factors such as traffic patterns, delivery constraints, and even weather conditions. By considering these variables, UPS can generate optimal delivery routes that minimize distances, reduce fuel consumption, and optimize delivery time.
Through the implementation of AI in its logistics operations, UPS achieves significant cost savings, improves delivery efficiency, and reduces its carbon footprint. This AI-driven approach allows UPS to stay ahead of the competition and provide exceptional service to its customers.
Use Case 4: Valuable Vending by Coco-Cola
Problem: Traditional vending machines often lack the ability to gather real-time data on customer behavior and gauge the effectiveness of different brands and product offerings.
Solution: To overcome these limitations, Coca-Cola has implemented AI-enabled next-gen vending machines. These machines are equipped with advanced sensors, cameras, and AI algorithms that gather real-time data on customer behavior, purchasing patterns, and brand preferences.
With this newfound understanding, Coca-Cola can optimize product placements, tailor offerings to specific locations, and develop targeted marketing campaigns. Furthermore, the AI-enabled vending machines also allow Coca-Cola to remotely monitor inventory levels, predict demand patterns, and optimize restocking schedules. This ensures that the vending machines are always well-stocked with popular products, reducing the likelihood of stockouts and maximizing sales opportunities.
Use Case 5: Wonder Warehouses by Alibaba
Problem: Traditional warehouse management practices often face challenges related to inefficient storage utilization, suboptimal picking processes, and delays in order fulfillment.
Solution: Alibaba has embraced AI technology to develop smart warehouses that leverage automation, robotics, and AI algorithms. These AI-enabled warehouses optimize storage utilization, streamline picking and packing processes, and enable efficient order fulfillment.
Through the integration of AI, Alibaba achieves faster and more accurate inventory management, enhances warehouse operations, and improves overall efficiency in its supply chain. This innovative use of AI allows Alibaba to meet the demands of the e-commerce market and deliver exceptional service to its customers.
Advancements in AI technologies continue to shape the supply chain landscape, with machine learning algorithms becoming more sophisticated, natural language processing capabilities evolving, and robotics and automation becoming increasingly intelligent and adaptable. These advancements enable businesses to make data-driven decisions, automate repetitive tasks, and optimize operations like never before.
At Fingent, we understand the immense potential of AI in supply chain management and are committed to helping businesses harness its power. Our expertise lies in developing innovative AI solutions tailored to specific industry needs, integrating AI with emerging technologies, and driving digital transformation in the supply chain.
Whether it’s building intelligent forecasting models, implementing AI-powered automation, or leveraging AI-driven analytics, Fingent is dedicated to empowering organizations to thrive in the AI-driven supply chain landscape.
Businesses that embrace its potential will gain a significant competitive advantage. By leveraging AI technologies, integrating with emerging technologies, and partnering with experienced custom software solution providers like Fingent, organizations can unlock new frontiers of efficiency, innovation, and success in the dynamic world of supply chain management.
Reach out to us to get the best supply solution for your business.
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About the Author
Tony Joseph
Tony believes in building technology around processes, rather than building processes around technology. He specializes in custom software development, especially in analyzing processes, refining it and then building technology around it.He works with clients on a daily basis to understand and analyze their operational structure, discover (and not invent) key improvement areas and come up with technology solutions to deliver an efficient process.
The implementation and development of immersive digital technologies such as Artificial Intelligence, Augmented Reality, Virtual Reality, Machine Learning, and 3D Configurators have drastically changed the way the world works. These technologies have proven their importance in innumerable fields and applications such as the communication and IT Service industry, Real Estate Industry, Manufacturing Industry, and many more.
In this article, we will discuss about three of these world-changing technologies and their application in the field of real estate, so buckle up and let’s get started!
AR In Real Estate
When you own a real estate business you already know that it is an ever-changing business. One day its ways of marketing are traditional and the next to take a 180 degrees turn to a completely modern approach. In this fast-paced industry, the use of Augmented Reality tilts more odds in your favor. Before we move any further let us first reiterate the meaning of Augmented Reality.
Augmented Reality (AR) is the real-time integration of digital information with the user’s environment in the form of text, graphics, audio, and other virtual enhancements integrated with real-world objects.
Although the conventional way to purchase property may be exciting, it can also be extremely tedious and time-consuming. The implementation of Augmented Reality has made this daunting process easier and less time-consuming. AR has successfully instigated realtors, builders, and real estate agents to take the leap of faith toward the digital front. With the help of this technology, they can offer better customer experience, faster purchase process, exciting tours, and boost their overall conversion rate.
Through AR clients can explore several properties and tour these properties virtually with just a few clicks in the comfort of their homes. This magical AR teleportation significantly saves valuable resources of time, energy, and money. If none of these are reasons enough, it also makes the entire process more exciting and fun.
Augmented reality real estate applications show customers information about the building infrastructure, their effective energy rating, panes of glass used, materials used for construction, and even information about the vicinity of schools, hospitals, and community centers around the property. Although the initial installation of AR applications for real estate may cost a lot, in the bigger picture, it saves you money. MagicPlan is one such app that focuses on generating floor plans from photos helping buyers and tenants get a better sense of how to use the space and meet their needs without wasting much time and money on multiple site visits.
2. Visualization
Details about building construction can be boring to have to screen through but when you add the element of augmented reality, clients get to emerge themselves into the dimension of the property. This keeps them engaged and interested. Augmented reality applications let the customer view the property from different angles not just the bits that are captured from a camera. Vera is an apt example. The application can transform buildings into digitally reconstructed buildings from the inside out through highly accurate three-dimensional visualizations
3. Enhance Customer Experience
With all the above-mentioned benefits, customer experience is already bound to be boosted due to AR. Virtual staging enables customers to customize the interior décor and view finished goods and furniture before putting them in place. The entire experience is guaranteed to boost the client’s level of satisfaction. RealAR, an app transforming 2D floor plans and 3D models into full-blown life-size walkthroughs, gained maximum fame during the pandemic, enabling time-saving and cost-effective floor planning.
VR In Real Estate
Just like AR even Virtual Reality has set its claws deep into the real estate industry. These two technologies generally go hand-in-hand making them a dynamic power couple.
Virtual Reality is a computer-generated simulation of any 3D image or environment that is made to be interactive in a seemingly real or physical way by an individual using special electronic equipment, such as a VR helmet.
VR meets real estate at the intersection called 3D walkthroughs. These walkthroughs are a brilliantly immersive experience that enables customers to interact with the virtual environment and tour the property as if they were actually on the plot. It is no doubt that VR real estate is the next big thing in this industry and almost every VR app development company offers a specific spectrum of services in the virtual reality that cater to real estate segments. VR walkthroughs became famous during the COVID pandemic and have continued to thrive ever since.
Benefits Of VR In Real Estate
1. Immersive Property Showing
After visualizing the property most customers want to interact with it and try to cop a feel of the surrounding, VR comes in handy here. VR’s biggest strength is seen here with its ability to showcase property with a realistic and immersive experience, giving the client a chance to thoroughly explore the property. This sense of realism, familiar physics, and interactive nature unite together to create a truly immersive property showing. Virtual 360-degree walkthrough tours of the interior and exterior of the house without visiting the property in person is one major example of VR utilized for property visits.
2. Virtual Staging And Interior Design
Virtual staging is essentially being able to adjust the elements in your surrounding and furnish rooms however they like while viewing the property through virtual reality. By letting the customer customize the interior décor and design of the property, VR creates a more enhanced customer experience. VR developers can create enticing features like allowing the user to change the materials in space, try different furniture settings, modify the floor plans, or check the view from innumerable angles.
3. Collaborative Virtual Meetings And Presentations
Collaborative Virtual meetings are a method of communication that is technologically mediated and can facilitate engagement in remote and hybrid places. This simply means that customers from all over the world can view the property and interact with the real estate agency to make a purchase through these meetings and presentations. With the assistance of VR, you don’t even have to be in the same country in order to browse for property there.
Here’s an example of how Virtual Reality has eased campus visits for students, especially for those geographically challenged to explore the various educational options offered by universities.
3D Configuration In Real Estate
Real estate prices across the world are skyrocketing, and people can’t afford to spend extra money on renovations after a building is raised. If purchasing the right property is challenging, constructing a building that meets all your needs is a bigger headache, but with the help of 3D Collaborative tools, this process becomes seamlessly easy.
3D visualization tools can assist users in designing digital buildings while displaying and configuring them in real time with photorealistic detail.
Benefits of 3D Configurations In Real Estate
1. Customization And Personalization Of Properties
3D Configurators help clients personalize their environment to meet their specific needs and keep the agency more customer-centric. It allows customers to select from a range of customizable options such as flooring, furniture, colors, lighting, and exterior views. 3D configurations are essentially a way to let customers personalize property to their specifications. Enabling 3D views of construction sites and updated reports even before construction starts saves time and money.
2. Real-time Pricing And Cost Estimates
Detailed 3D configuring can make justifying prices, placing quotes, and ultimately selling property much easier. The 3D configuration also provides clients with a detailed view of a property, enabling them to understand the features and aspects that drive its true value. It gives an overall understanding of special features such as underground parking, nearby schools, fancy landscapes, and more.
3. Designing And Visualizing Floor Plans
When you use 3D Configurators your project can be displayed in astonishing detail at any stage of construction. Customers can learn and see everything involved in the project and even take virtual tours around the property. They can visualize the floor plans, project specifications, materials, and much more. 3D visualization allows users to witness photorealistic imagery and enhance the elegance of the property on sale, including its interior and exterior views. Enabling 3D visualization models of real-estate designs helps get a clear idea of what the comp[leted project will look like.
Integration And Synergy Of AR, VR, And 3D Configuration
Integration is the combination of various elements to form an efficient system and synergy is formed when multiple systems work together towards a shared goal. When it comes to the above-discussed technologies, the synergy they form together is powerful and has left a strong indentation on the real estate industry.
1. Combined Applications And Benefits Of AR, VR, And 3D Configuration:
There are innumerable benefits of AR, VR, and 3D configurations in the real estate industry, such as – familiarity with the property, objective evaluation of the plot, high level of attention to detail, widening global opportunities, and a great marketing tool.
2. Enhanced Customer Experience And Engagement Through Integration:
As seen above, all three of these technologies have several strengths on their own, and when integrated, they form a mighty force. This powerful experience is the path to great customer experience and interactions, ultimately leading to increased profits.
3. Common Challenges Faced In Implementing AR, VR, And 3D Configuration For Real Estate Businesses:
Just as any new development would, even this integrated solution has its fair share of challenges: Cost of implementation, tossing agents out of employment, and the need to educate employees about the management of new technologies.
How Fingent Can Help
Today’s tech-savvy customers demand prompt responses, service efficiency, and enhanced experiences. To match up with the rising customer demands, Real Estate companies have no option but to adopt modern technology. AR, VR, and 3D Web Configurators are a few modern technologies enabling the Real Estate industry to create new paths of success opportunities. Fingent’s expertise in the domain has enabled many companies in real estate to innovate for better operations. Our experts use the latest technology to develop custom software solutions that cater specifically to unique property management challenges. Connect with our experts today to learn more about how we can help transform your property management business with custom-built technology solutions.
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About the Author
Tony Joseph
Tony believes in building technology around processes, rather than building processes around technology. He specializes in custom software development, especially in analyzing processes, refining it and then building technology around it.He works with clients on a daily basis to understand and analyze their operational structure, discover (and not invent) key improvement areas and come up with technology solutions to deliver an efficient process.
SAP S/4HANA is a catalyst for business success, weaving its transformative power across the ERP landscape. SAP S/4HANA is more than just any software; it’s a realm of possibilities. It is like a digital fortress that integrates and orchestrates your supply chain, ensuring harmony and efficiency throughout your organization.
With a single source of truth, it empowers organizations to make informed decisions based on accurate, up-to-the-minute insights. It’s like having a trusted compass that illuminates the hidden paths of your operations, empowering you to confidently navigate the ever-changing terrain of the business landscape.
Understanding SAP S/4HANA – A Visionary Leap Into The Future
SAP S/4HANA is not your ordinary ERP solution. It harnesses the power of in-memory computing, real-time analytics, and a simplified data model to deliver a seamless and intelligent ERP experience. It is a technological marvel that blends speed, agility, and simplicity into a single transformative platform.
The shift from traditional SAP ERP systems to SAP S/4HANA marks a significant milestone in the ERP landscape. It represents a move from a row-based data model to an in-memory, columnar-based data model, resulting in lightning-fast data processing and real-time analytics.
With the transition to SAP S/4HANA, businesses unlock a plethora of benefits. They gain real-time insights for faster decision-making, simplified processes for improved efficiency, and intelligent technologies for enhanced automation and predictive capabilities. It’s like upgrading to a futuristic command center that propels your business into a new realm of success.
Let’s begin by unveiling the key features and capabilities that make SAP S/4HANA shine.
It brings the power of real-time insights, allowing businesses to make decisions based on up-to-the-minute data.
SAP S/4HANA simplifies processes, reduces data redundancies, and eliminates complexities to streamline operations.
It leverages advanced technologies such as artificial intelligence (AI), machine learning, and predictive analytics to unlock automation, insights, and predictive capabilities.
1. Grasp The Pulse of Your Business at Any Given Moment with Real-Time Analytics.
With its in-memory computing capabilities, SAP S/4HANA processes massive amounts of data in real-time, allowing for faster and more responsive operations. With real-time analytics, you have the power to respond swiftly to changing market dynamics, identify emerging trends, and seize opportunities before they fade away. It’s like having a nimble and swift chariot that propels your business forward, helping you stay ahead of the competition.
2. Enthralling User Experience
SAP S/4HANA’s intuitive interface and personalized dashboards transform ERP navigation into a delightful journey. It’s like stepping into a realm of effortless elegance, where tasks are completed with grace and efficiency, where your teams can work seamlessly, unlocking their full potential and driving productivity to new heights.
3. Declutter Your Landscape with a Simplified Data Model
SAP S/4HANA can help you bid farewell to the tangled webs of complexity and data redundancies. It enables you to declutter your business landscape, allowing you to focus on what truly matters—innovation and growth. With a simplified data model, your organization gains agility, flexibility, and the ability to adapt swiftly to changing business needs.
Now that you are aware of the business benefits let’s discuss how you can prepare for SAP S/4HANA implementation.
Prepare For SAP S/4HANA Implementation
With the right foundations in place, organizations can embark on their SAP S/4HANA implementation with confidence, ready to unlock the full potential of this transformative platform.
1. Assessing Business Readiness:
Assessing the organization’s readiness for SAP S/4HANA implementation is like taking stock of your supplies before embarking on a grand expedition. Evaluating data readiness ensures that your information is accurate, complete, and compatible with the new system. Additionally, allocating resources appropriately – including skilled personnel and budget – ensures that you have the necessary support to navigate the implementation journey smoothly.
2. Building the Implementation Team:
On a voyage, each member has a vital role to play. Project managers steer the entire implementation process. Functional consultants bring their expertise in specific business areas, ensuring that SAP S/4HANA meets your unique requirements. Technical experts handle system configurations, integrations, and customizations. Together, this cross-functional team brings together diverse perspectives, fostering synergy and ensuring that all aspects of the implementation are addressed comprehensively.
3. Chart your Course by Defining Implementation Goals and Scope:
Defining clear goals and scope for the SAP S/4HANA implementation provides a clear direction and prevents aimless wandering. By identifying key business processes, you prioritize areas that will benefit most from the new system. This focused approach optimizes time and resources enabling effective project planning and increasing the likelihood of a successful SAP S/4HANA implementation.
Six Phases of SAP S/4HANA Implementation
Each of the following well-defined phases of the SAP S/4HANA phase brings your organization closer to harnessing its and unlocking new levels of efficiency, agility, and competitive advantage:
Phase #1 Project Planning and Preparation:
Planning and preparation are like laying the foundation for a solid structure. Activities in this phase include creating a detailed project plan, establishing timelines, and defining deliverables. By clearly outlining project objectives, tasks, and responsibilities, organizations ensure a structured and well-organized implementation process.
Effective stakeholder communication is vital during this phase, keeping everyone informed and engaged. Change management strategies are implemented to address any resistance to change, ensuring the smooth adoption of SAP S/4HANA.
Phase #2 System Installation and Configuration:
System installation and configuration start with assessing hardware requirements and designing the system landscape, ensuring optimal performance and scalability. The SAP S/4HANA system is then installed, configured, and integrated with other systems, creating a cohesive IT ecosystem. This phase requires careful consideration of factors like network infrastructure, security, and software installation.
Phase #3 Data Migration and Conversion:
Data migration and conversion are like transferring belongings to a new home. Legacy data is extracted, transformed, and loaded into the SAP S/4HANA system. This process involves data cleansing, eliminating duplicates, and ensuring data accuracy. Data validation is crucial to verify the integrity and consistency of migrated data.
Phase #4 Customization and Configuration:
This phase is like arranging furniture in a new space. Configuration involves setting up master data, defining workflows, and configuring system functionalities. This phase ensures that SAP S/4HANA aligns with the organization’s unique processes, enabling efficient operations and improved user experience.
Phase #5 Testing and Training:
Testing and training form the backbone of a successful SAP S/4HANA implementation. Thorough testing is conducted to validate the system’s functionality, performance, and data accuracy. This includes unit testing, integration testing, and user acceptance testing.
Training programs are designed to equip end-users with the necessary skills and knowledge to effectively utilize SAP S/4HANA.
Phase #6 Go-Live and Post-Implementation Support:
Going-live is like opening the doors to a new facility, enabling users to work with real data. Post-implementation activities include monitoring system performance, addressing user feedback, and providing ongoing support. Continuous improvement initiatives and enhancements are implemented based on user experience and evolving business needs. Regular system maintenance and updates ensure the system’s optimal performance and long-term success.
These are some best practices and lessons learned from previous SAP S/4HANA implementations. They offer valuable insights that can guide your organization toward successful implementation. These can help you avoid common pitfalls and maximize the benefits of SAP S/4HANA.
Strategies You Can Use to Overcome Common Challenges
Challenges during SAP S/4HANA implementations can vary, but some common ones include data migration complexities, resistance to change, resource constraints, and technical integration issues. To overcome these challenges, organizations should:
Engage experienced consultants and leverage their expertise.
Invest in data cleansing and migration tools to streamline the process.
Prioritize change management activities and communicate the benefits of SAP S/4HANA.
Allocate sufficient resources and budget for implementation and post-implementation support.
Collaborate closely with SAP experts and leverage their guidance and best practices.
Monitor the implementation progress regularly and adapt the plan as needed.
How Can Fingent Help?
Fingent can provide comprehensive services to deploy SAP S/4HANA for better supply chain management. We at Fingent offer consulting services to assess your supply chain management requirements and design a customized SAP S/4HANA implementation strategy. Our advisory services provide expert guidance on how to optimize your operations and drive digital transformation.
Are you currently using an older version of SAP ERP? If so, we can analyze your existing system, assess the impact of the conversion, and guide you through the conversion process.
Fingent leverages SAP Leonardo’s intelligent technologies, such as machine learning, IoT, and analytics, to enhance your supply chain management processes. With our expertise in SAP S/4HANA and supply chain management, we can guide you through the entire deployment process, from strategy and implementation to ongoing support.
Ashok leads Fingent’s SAP Consulting practice for ANZ, SE Asia, The Middle East and Africa (EMEA), and other global clients. More specifically, he helps companies improve operational efficiency by enhancing their digital cores and improving their application integration. Ashok has amassed over 20 years of leadership and consulting experience having worked with Global giants like SAP, IBM Consulting, Capgemini, & Oracle in his previous assignments.
Connect with Ashok via LinkedIn and learn how your business can excel with recent SAP trends.
The world of technology keeps evolving and waits for no one, so it is our responsibility to keep up with it rather than fall behind. The healthcare industry has for a long time been using software development systems to monitor and ease work-lifestyles; now it is time to customize this software to make them function and run exactly the way you need it to. Custom software development has made life and business significantly easier for innumerable industries and is poised to revolutionize the Healthcare Industry as well. This article will tell you all you need to know about it.
Importance Of Healthcare Software Development
Healthcare software systems provide innumerable benefits to hospital management, from improved productivity to reduced medication errors. It streamlines the workflow, enhances data quality, drastically reduces errors, and boosts patient experiences. Rising technological advancements also help with hospital administration and operations.
Benefits Of Customized Healthcare Software Development
The overall benefit of using customized healthcare software is overall progress and betterment. This should be reason enough to convince anyone to adopt custom healthcare software but if it is not, listed below are a few of the other benefits of this type of software development:
Increased security – Thanks to the inculcation of software in healthcare, hospitals are now sending, storing, and retrieving data through the web. Custom software solutions will guarantee the safety of this personal medical data.
User-friendly experience – The target audience’s desired product is taken into consideration by software designers and user interface designers. Software designers can also consider specific aspects of an application to make it more alluring and interactive.
Customizable features – Customization is the buzzword right now, and custom software provides it like no other. Customer feedback is prioritized, and the generated product is more streamlined and efficient. Customized software will handle specific problems, and this aspect makes it attracts and brings in more loyal customers or patients.
Quality of diagnostics – Technology is well known for its brilliance in efficiency. Diagnostics run by a customized software solution have proven to have outstanding quality and accuracy because these solutions imbibe knowledge from innumerable sources and compare results faster. Hence, healthcare providers can proffer improved healthcare if they rely on custom software solutions.
Healthcare software development is the creation of any software for the healthcare sector to facilitate hospitals and improve equipment management. It also helps with administering electronic records, managing health records, providing diagnoses and treatments, improving patient care, and reducing costs.
Healthcare software development plays an important role in everyone’s life. For doctors – it reduces paperwork and increases collaboration with other specialists. For patients – it enhances patient outreach, improves healthcare quality, and eases access to medical data. Lastly, it improves medical business management and streamlines management processes for organizations.
Healthcare organizations, just like any other organization, have their own set of challenges that cripple them. Custom Software can address most of these challenges and fix them.
Cyberthreats – The skyrocketing rate of cyber security attacks threatens to endanger the personal medical data of patients and, ultimately, the reputation of a healthcare center. Custom Software can fix this with its exceptional security firewalls and customized cyber security.
Patient Experience – When patients experience favorable care, they are more likely to heed medical advice and this is essential for better healthcare outcomes, boosting patient retention rates and lowering malpractice risk. Custom software can help here, too by enhancing the user experience and user interface by creating more interactive, customized, and enticing products.
Key Considerations for Healthcare Software Development
Now that we have established the importance of custom healthcare software development, here are some key considerations:
1. Compliance And Security –
Medical records are very sensitive data, and it is the responsibility of the healthcare facility to protect them carefully. Abiding by the international security laws of HIPAA, PCI, and IOS is a must, along with deft investments in specialized medical data security. Ensure that your partner conducts adequate software checkups to detect any potential vulnerability.
2. User-Centred Design –
Customized healthcare software’s main target is its audience, so focusing on their comfort or ease is a top priority. Inclusivity of all kinds, from senior users to less literate users, is a crucial thing to keep in mind when designing an interface for the organization. Properly incorporated user-centered designs are vital for an intuitive and efficient workflow. Software Designers usually build a simple and easy-to-use user interface (UI) and a user experience (UX).
3. Interoperability and Integration –
Interoperability, in simple words, is the ability of a software or system to work compatibly with other products and systems. It helps facilitate organized and effective data exchange between data systems. To avoid complications with regard to personalized information or reports of customers while sharing data between systems, especially when introducing new versions of the same software to different platforms, efficient interoperability is important.
4. Scalability and Flexibility –
Scalability and flexibility are other critical considerations to remember. It is imperative to design a product capable of scaling up as your healthcare organization grows. Ensuring that your customized software developed is flexible and can change and segue according to wavering customer demands.
5. Data Analytics and Insights –
Data analytics is essentially the process of studying raw data in order to determine trends and enable enhanced decision-making. This transformation of data done by custom software into insights can drastically leverage data to enhance decision-making, patient outcomes, and overall operational efficiency.
Let’s now get into the development itself. Here are some steps to ensure that the development goes smoothly and provides the best outcomes:
1. Requirements Gathering and Analysis –
It is always best to make a detailed analysis of your organization, its needs, and budgets before diving into a custom software development project. Consult well-versed software designers and healthcare professionals, jot the requirement details, and communicate with your team members to obtain an unbiased perspective.
2. Design and Development –
In this step, the analysis generated is used as input and software infrastructure for implementing software development. Software developers first draw a synopsis of the details for the application, including specific aspects such as User interfaces, System interfaces, Network and Network Requirements, and Databases.
Following close behind the design stage is the development stage. It is the stage where coding starts and all components of the software are implemented. The use of agile methodologies and interactive interfaces to improve user satisfaction, flexibility, and feedback incorporation is crucial during this phase of development.
3. Quality Assurance And Testing –
The testing period begins at the end of the coding stage. Here the modules are circulated for testing. Although testing may not seem like a necessary step, skipping it will ultimately result in the downfall of software. The developed software should be tested thoroughly, and developers fix any vulnerability discovered. There are various tests that need to be conducted after coding of software; these include – functional, usability, and security testing.
4. Deployment and Training –
After the product has been sufficiently tested, the software is deployed into the market or organization scheme. In the case of UAT (User Acceptance Testing), a production environment is created, and the customer, along with the developers, partakes in the testing.
Case Studies
Fingent has been a leader in custom software development for the healthcare sector and has created unmatched solutions for its clients. Here are a few examples:
A Data Analytics Solution for NHS: With the wide range of hospitals under its governance, the NHS required a data visualization tool that would help them compare healthcare performances across the hospitals and showcase the best ones. Fingent helped develop a solution that was customized to the NHS’s specific needs and designed an application with interactive visuals and real-time access to insights.
Fingent’s portfolio includes top-notch solutions like this, including an online engagement platform for NovitaCare and a patient care solution to promote effective communication in the healthcare ecosystem. Working with clients globally, Fingent has been able to have a direct impact on simplified patient care, operational efficiency, and cost savings for healthcare providers.
Future Trends In Healthcare Software Development
The future evidently holds great plans for healthcare software. We have only skimmed over the uses and possibilities that technology has introduced to healthcare; there are so many more possibilities.
1. AI in Healthcare
Artificial Intelligence is the most beneficial factor of technology for the healthcare industry. It can effortlessly mimic human cognition in analyzing, interpreting, and evaluating complex medical data. AI can perform data analysis through the healthcare system and can be widely used to predict patient admissions and improve clinical workflows.
2. IoT in Healthcare
IoT (Internet of Things) has the potential to enable healthcare professionals to supervise their patients more accurately. It can equip healthcare workers and professionals with the tools to deliver excellent care and treatment to patients. Exploiting this technology and several tech-powered wearables that enable real-time tracking, end-to-end connectivity, and remote monitoring are some of the other areas that IoT will assist.
Summary
Healthcare Software Development benefits institution staff, patients, and administrators. Although it might seem quite diverse and may come across as a daunting task, with the right partner on your side your journey will be successful.
Look for a partner in Fingent, and we will help you navigate the complexities and compliances that come with the development of healthcare software solutions.
Vinod has conceptualized and delivered niche mobility products that cater to various domains including logistics, media & non-profits. He leads, mentors & coaches a team of Project Coordinators & Analysts at Fingent.
SAP ERP has been taking up the technological market by storm, and somehow they always have newer and better versions of it releasing consistently. Sometimes it can be hard to keep up with it all, so we are here to help you figure it out, one step at a time.
Before we can bite into the big chunk of how to implement this technology into your organization’s workflow, let us first take a nibble and understand what SAP S/4HANA is.
SAP S/4HANA – A Powerhouse of Solutions
S/4HANA, created by SAP Software Company, was devised specially to make Enterprise Resource Planning (ERP) faster and easier to access through a simplified data model, sleek architecture, and a new advanced user experience. S/4HANA is essentially integrated with a number of emerging advanced technologies such as Artificial Intelligence (AI), Machine Learning (ML), the Internet Of Things (IoT), and Advanced Analytics.
Implementing SAP S/4HANA for your business carries a load of benefits with it, including performance boost, simplified processes, enhanced user experience, stability, flexibility, and so much more. It improves the overall functional efficiency of the workplace and drastically cuts costs.
Understanding SAP S/4HANA
With many powerful advanced technologies forming its backbone, S/4HANA gives organizations the opportunity to better manage product development, production, and distribution processes. With its assistance, companies can better supervise product quality, minimize production errors, and significantly enhance the efficiency of their supply chain.
Before the domination of HANA, all SAP software functioned on third-party databases. HANA changed this pattern by bearing SAP’s own in-memory platform. This feature of S/4HANA provides a much faster rate of access and analysis of data. With regard to software development, SAP S/4HANA is also considered a platform for customer-defined applications.
Key Benefits Of SAP S/4HANA
SAP S/4HANA comes with many benefits. Jotted down below are a few of the more important benefits of implementing SAP S/4HANA for your business:
Real-time Analysis: SAP S/4HANA aims to provide end users with active decision support and data analysis in real time. Real-time analytics is when logic and mathematics are applied to data to provide insights for making better decisions at a faster pace.
Improved User Experience: It provides an innovative user experience that enables users to easily use Overview Pages, Work Lists, and List Reports. Its UI is designed with added intuition, personalization, and simplicity which allow users to interact with the software and access required details.
Simplified Data Model: S/4HANA immensely simplifies the management and administration processes to an extent that simplicity is one of the key features SAP imbibed into its application structure.
Business Process Optimization: It also enables the unification of hardware and network resources to serve as the digital core by accessing its HANA in-memory database, for business process optimization.
Digital Transformation: Lastly, S/4HANA has a digital crux that presents organizations with a unique platform for boosting main business processes along with analytical and decision-making capabilities in real time.
Implementing SAP S/4HANA is not going to be an option anymore. It will be inevitable. Before you start on this journey, however, here are a few precautions to keep in mind:
1. Assessing The Organization’s Readiness
Before making any hasty decisions, regardless of how smart they may seem to be, it is of utmost importance to first completely analyze your company’s situation. The process of assessment will require you to review your system requirements and gauge the scope of your S/4HANA implementation. Your organization’s readiness to cope with the change is very important. Factors such as business process analysis, data readiness, and resource allocation need to be kept in mind.
2. Building The Implementation Team
With the right partner and the perfect team backing you up, there are slim to zero chances for any sort of slipups. Your implementation team should have a set of common objectives and performance goals that they share with you. It should draw up a program management plan that includes not just your system integrator, but also activities for your business users, internal resources, and any other third parties that you are bound to include. Having a cross-functional team is vital. These teams retain the responsibility of moving all of their user stories and tasks forward on their own and their main objective is to be as self-sufficient as possible so that they rarely need to step outside of their own team to accomplish a task.
3. Defining Implementation Goals And Scope
Write down and share your business’s needs, goals, and scope, and understand the business processes that will be influenced by the implementation. Business Process Modules are graphical representations of an organization’s business processes or workflows. They help organizations enhance efficiency, productivity, and agility. Remember to identify these processes and determine their modules and functionalities before implementation.
Phases Of SAP S/4HANA Implementation
Once you have determined that your organization is ready to implement SAP S/4HANA, you can acquaint yourself with the different phases of implementation that will help you achieve successful implementation.
1. Project Planning And Preparation
Included in this phase are activities such as creating a project plan, establishing timelines, redefining business priorities, forming an efficient implementation team, adequate communication between stakeholders and project managers, and finally, change management strategies. The project planning section will include considering all the details and factors, which can be challenging due to the vast landscape.
The next step is to form the dream team – an effective and hardworking implementation team that truly cares about your project. You will need to specify your requirements to the SAP implementation team and based on your needs, the team can assist you in picking the right tools and approaches that will benefit your business.
In addition to a team of experts, it is well advised to have a committed manager to oversee the implementation processes. This entails effective communication among the key players within your team and the business at large. Also, ensure that your implantation team has fool-proof change management strategies at their disposal.
Finally, you will have to redefine your business priorities, objectives, and goals. This is bound to be a daunting task but it is essential for change and progression. It is wise to also determine key performance indicators (KPIs) and milestones to establish timelines and measure progress.
2. System Installation And Configuration
The next step is the implementation phase. Here, the team will conduct baseline configurations to ensure your new SAP processes meet your business needs. This helps to dramatically reduce and eliminate discrepancies from your blueprint. The team will also need to perform robust testing to assess the operation’s success and highlight probable errors.
The configuration of the baseline system will follow close behind. It is during this step that all project plan fine-tunes are done and all gaps found are eliminated from the business blueprint to ensure seamless SAP implementation. Any customization required can also be taken care of by the implementation team during this phase. Three key factors to keep in mind during this phase are – hardware requirements, system landscape designs, and software installation.
3. Data Migration And Conversion
Data migration and conversion is a very intricate procedure. One slip-up and your company could lose tonnes of data and ultimately the loyalty of its customers. Legacy System Migration Workbench (LSMW) is widely known as a tool that supports the transfer of data from non-SAP systems to SAP systems. This transfer can be one-time as well as periodic. LSMW also actively supports the conversion of data from the legacy system in numerous ways during migration.
Data cleansing is the first step of conversion during migration. It is of vital importance because there is a high chance that incorrect data may be present within the migrated data set. Data cleansing through data transformation and data validation is by far a cheaper and more efficient method. This step will eradicate errors even though multiple sources of data are at play.
4. Customization And Configuration
Everyone enjoys experiences that feel personalized. S/4HANA implementation involves an entire phase just for customization and configuration. However, in the context of SAP, customizing is the process of adjusting the SAP software to the requirements of a business by tracing the organizational structures and processes of the company into the SAP system. The organizational structure includes the basic data information needed to be customized for the SAP implementation to be successful. It may not seem like a big deal but accurate customization is one of the biggest exhibits.
5. Testing And Training
Any freshly implemented software needs to be rigorously and thoroughly tested. The purpose of testing in SAP is to ensure that business-critical processes work and there are no gaps in the system. When a new process is set up, when an existing process is adjusted, and when SAP updates its system, testing happens at every stage. Testing prevents bugs from spreading, reduces developmental costs, and enhances performance. Testing paves a path for a sustainable way to approach planning, strategizing, and highly controlled execution and monitoring.
Training of employees for the new installation is also very important. It is most essential to ensure that end-users of the software are trained adequately on how to effectively use SAP S/4HANA.
6. Go-live And Post-implementation Support
During this final phase, migration of all the data to the production environment’s SAP systems is performed. All the data is migrated scrupulously to the new SAP S/4HANA systems. After this, the project managers will need to run frequent tests to check if everything works as expected. SAP systems are consistently supervised and optimized for better performance.
Implementing a successful SAP S/4HANA system for your business goes beyond traditional methods; the last step in ensuring a successful SAP implementation is to create a highly reliable support team that can assist with any post-implementation issues that may arise. Aftercare is important and should not be underestimated. Your support team should monitor and rectify both major and minor errors during post-production.
There is no doubt that implementing SAP S/4HANA is good for your business, but it is wise to be aware of some of the challenges that could come with its implementation. Disorganization, improper and insufficient preparation, complex data to be transferred in the source system, complex custom code, and lack of testing and validations – could hamper the successful implementation of SAP S/4HANA.
Fingent can help. As a silver partner for SAP, we have the expertise needed to navigate all the challenges of implementation and help you make a success of it.
Our approach unites the best of SAP Activate methodology with preconfigured solutions, focused templates, and a modular and agile framework. Our experts assist clients through every step of the implementation process and even provide excellent post-implementation support by monitoring performance, addressing user feedback, and providing any fixes if necessary.
Reach out to us and allow us to help you on your SAP S/4HANA journey.
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About the Author
Ashok Kumar
Ashok leads Fingent’s SAP Consulting practice for ANZ, SE Asia, The Middle East and Africa (EMEA), and other global clients. More specifically, he helps companies improve operational efficiency by enhancing their digital cores and improving their application integration. Ashok has amassed over 20 years of leadership and consulting experience having worked with Global giants like SAP, IBM Consulting, Capgemini, & Oracle in his previous assignments.
Connect with Ashok via LinkedIn and learn how your business can excel with recent SAP trends.
Augmented Reality in Retail: Use Cases & Business Benefits
Try Before You Buy: Creating Interactive Retail Shopping Experiences with AR
Imagine waking up to a record sales conversion on your eCommerce portal! Your customers are 20% more engaged and satisfied with the shopping experience. Your business gains boosted customer trust, brand value, and improved ROI!
Yes, it’s possible with Augmented Reality!
Augmented Reality in Retail is revolutionizing shopping experiences expeditiously! With AR in retail, customers can interact, customize, and engage with products better, so that they make the right purchase decisions. Nike’s Virtual View is one top example of how WebAR in Retail boosts customer engagement and trust!
But of course, it’s only natural to be a little skeptical before investing in any new business technology. That is why we bring you a detailed guide on what is Augmented Reality, and how your Retail and eCommerce firms can smartly deploy and benefit from augmented reality services !
Simply put, Augmented Reality (AR) superimposes digital content and information onto a user’s real-life scenario to enhance their virtual experience of the existing physical environment. The improved version of the physical world is attained by leveraging the capabilities of the computer-generated display, visuals, sound, text, and graphics which augments the user’s real-world experience.
AR will allow you to search things visually by simply pointing out mobile cameras toward objects in real-life surroundings. The Live View feature in Google Maps is a leading example of how AR allows users to visualize their destinations in the real world. Nintendo’s Pokémon Go App and the photo filters on Facebook and Snapchat are some of the popular examples of AR today.
However, AR is not just a gaming or navigational application. Several industries today, including consumer products and retail, are implementing AR to improve their operational and marketing abilities. Leading ecommerce brands, as well as in-store retailers, are highly investing in AR to build and deliver top-notch brand experiences.
By 2024, the number of mobile AR users will reach 1.73 billion.
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By 2024, the number of mobile AR users will reach 1.73 billion.
Why Is Augmented Reality Important In Retail and eCommerce?
Millennials are the core shoppers today, and they need services at their fingertips! Standing in long queues to grab that limited offer is off the trend! Now shoppers love to book it first online.
With Augmented Reality in Retail, online shopping experiences takes a new turn. Customers get to virtually try on items, customize and interact with the products better so that they make quick and smart purchase decisions. Getting complete satisfaction with online shopping increases brand trust immensely, giving retailers an immediate boost to expedite sales! The more reasons to implement AR in Retail!
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40% of consumers say they would pay more for a product that they could customize in AR.
What are the Latest AR Trends in Retail?
Today’s customers value personalization and convenience over pricing and product. Augmented Reality allows brands to develop smart retail experiences that influence their customers’ buying decisions.
AR makes online selling easier and more comfortable by creating virtual simulations for users to interact with a product, just like how they try a fashion outfit in a physical store. Using AR, retail customers can virtually visit their favorite brand stores, try products, and make comparisons, without leaving the comfort of their homes.
Top AR Trends in Retail Today
Improved In-store Experience
Shopping Sizeable Products
WebAR
Try Before You Buy
Experiential Marketing
AR Product Configurators
Improved In-store Experience
Improved In-store Experience
Using AR apps on mobile devices, customers can now quickly access product details, try out varied colors of the desired products, and make purchase decisions faster without actually trying each one out. The popular brand Lacoste gained much traction when they implemented this AR feature to bring their sports shoe colors to life!
Shopping Sizeable Products
Shopping Sizeable Products
Furniture and electronics brands are now highly using AR to improve their point-of-sales by letting their customers view the size, color, and look of the products in their selected space! Here’s a look at how Fingent, using web-based AR and 3D configurator, is making business smarter for retailers.
WebAR
WebAR
Make your website content interactive! Shoppers today dislike skimming through large content to understand product features. With WebAR, retailers can implement top AR features on websites so that customers can view the styles and fittings of clothes and accessories in augmented reality without downloading any further apps. ‘Nike Virtual View’ is one example of this brilliant feature.
Try Before You Buy
Try Before You Buy
Virtual try-ons powered by AR allow customers to try products without physically visiting the stores. Top eyewear and cloth stores are now letting their customers visualize how they look in different products right from home before purchasing them.
Experiential Marketing
Experiential Marketing
AR’s interactive visualization features enable retailers to entice a consumer from product consideration to product purchase through experiential marketing. Top beauty brands are now allowing customers to experience scientifically validated skin assessments and photo-realistic makeup simulations.
AR Product Configurators
AR Product Configurators
Retailers can create interactive product catalogs that display each product in a digital format that customers can explore. Nike’s sneaker configurator employs AR technology that allows customers to personalize their sneakers extensively by browsing product catalogs, is a fascinating example of this trend!
AR will enable retailers to deliver impactful, well-timed, and relevant user experiences that increase customer value, both in physical stores as well as in ecommerce!
Enriching Customer Experiences With Smart Malls Of The Future!
Right from parking to shopping to food, AR is reimagining mall experiences.
Notify your customers on their mobile about your top deals as they walk past your store!
Make mall visits fun for your customers. Add in some AR games to the mix!
Watch more on how your business can leverage AR for a unique and smart mall experience!
Why is AR a Powerful Retail Sales Channel?
By 2025, nearly 75% of the global population and almost all people who use social or communication apps will be frequent AR users. AR adoption will see growth in these four key areas:
But why use AR for retail?
Research shows the top reasons why customers return their products.
AR-integrated ecommerce websites and applications can run on any smartphone allowing customers to contextually experience every product at scale. Immersive product discovery experiences lead to better conversions as retailers can capture shoppers’ attention at the decision-making stage.
Brands that implement AR for Retail Sales will see:
AR offers shoppers innumerable options to interact with consumer products in a more personalized way. Customers aren’t anymore held back by a limited number of product images and videos. With AR, every single online session can be turned into a powerful sales channel.
Capture shoppers’ attention at the decision-making stage | Allow shoppers to personally interact with products | Turn online browsings into powerful sales channels
0%
32% of consumers use AR while shopping!
How Does AR Increase Sales in Retail?
AR use cases in retail are growing in leaps and bounds. Across the B2C, D2C, and B2B realms, AR will bridge the gap between online selling and the customer experience in the following ways.
AR can improve complex warehouse operations by streamlining warehousing management activities such as order allocation and picking, inventory control, material handling, and packaging. Using an interactive 3D warehouse layout, retailers can improve their warehouse planning.
Locate products and process orders faster.
Quickly extract necessary information (order number, trolley number, deposit bin information, passage numbers).
Expedite loading and unloading processes.
Achieve zero-delay deliveries through warehouse optimization.
Increases your sale orders and drives revenue.
Virtual Fitting Rooms
Virtual fitting rooms allow your customers to try on clothing items, jewelry, and other accessories even if they don’t visit your physical store. Even without touching an item, shoppers can see the size, style, and fit of apparel before they buy it. According to Shopify, an omnichannel shopping experience powered by AR nudges online shoppers to spend 10% more.
Superimpose the visuals of your items on live video feeds for your customers.
Create a virtual dressing room using Augmented Reality features.
AR-powered virtual mirrors can save valuable retail space in your brick-and-mortar stores.
Avoid the need to set up separate trial rooms.
Placement Previews
IKEA Place App’s AR feature allows customers to visualize how a new piece of furniture will fit their space. After selecting an item from IKEA’s catalog, the customer can point their mobile camera anywhere in their surroundings to see the furniture’s placement, adjust it from different angles, take photos, and share it with their friends for feedback.
The highly interactive preview experience keeps users motivated throughout the buying journey.
The seamless and fluid experience will encourage customers to return for more purchases.
This automatically boosts customer loyalty and brand recognition.
Guarantees conversion ten times more.
Route Optimization
Not just online and shopping experiences counts to customers. When products are delivered quickly and smartly, there are much more chances for a customer to build their trust in brands. With AR enabling effective navigation capabilities, routes can be optimized for seamless delivery channels.
Develop AR-powered apps that enable the delivery teams to plan their travel smarter.
Plan shortest route options, traffic updates, map views, and more.
Support your delivery partners with additional assistance just from their smartphone cameras, leading them to the right routes.
Ensure no package delivery goes missed or undelivered.
Interactive AR Packaging
AR-enabled interactive packaging offers consumers a highly engaging shopping experience that will boost ecommerce and in-store sales. Customers could scan a QR code on the retailer’s package to understand the latest offers and discounts, new product roll-outs, or read the brand’s story. Jack Daniel Distillery’s smart AR packaging allows users to take a closer look at their whiskey-making process and explore their growth story.
With AR, product packages aren’t throwaway junk anymore.
Encourage users to scan QR codes on food packaging to get exclusive recipes and cooking videos of top chefs.
Use interactive AR techniques to encourage shoppers to recycle packages and share their product experiences with others.
Interactive Business Cards
AR takes your plain business cards to the next level by allowing you to add 3D objects, interactions, animations, and powerful virtual components on top of your physical business cards. When you point your smartphone camera toward the card, you can see an interactive display of your business profile. AR allows you to incorporate numerous features into your V-card such as videos, audio, images, 3D objects, social links, animations, and URLs, besides your contact info and designation.
Stand out from your competitors and provide prospects with instant resources.
Increase curiosity and prompts your clients to access more information about your business.
Immersive and unique experiences in the real world improve your business’s credibility and doubles lead capturing.
Interactive business cards shorten the sales cycle and increase customer appointments and engagement.
Complete Product Information
AR allows superimposing additional product information that your customers may not get easily in physical or online stores. Processing product information is the most significant aspect that influences a customer’s buying decision. Customers want to know if the products they buy will fit their purpose. Top automotive brands such as Mercedes Benz and Hyundai use AR-powered digital car manuals to explain automotive features in a highly interactive way.
Digitally delivering the right information will simplify the product discovery process for the consumer, boosting sales.
Customers can avoid scrolling through large user manuals.
Pointing to a specific feature with mobile cameras will provide the necessary information required to impact the buyer’s decision.
The age of analyzing products via videos and images is gone! Customers now need more! With AR, realtors can bring their products closer to their customers, enabling them to interact with the items meanwhile establishing added brand value and customer trust!
Real-World Cases Of Boosted Customer Experience with AR
AR Taking Cabin Manufacturing To New Heights: Use Case
Complex designs, large customer requests, and inaccurate floor plans often challenge and restrict the operational efficiencies of shed and cabin manufactures. Leading players of the industry are now trying to implement modern approaches at each stage of their process to streamline functions and improve performance. How can AR help in this?
With a customized software solution featuring 3D web configurators
Customers can build and design their own sheds using AR
61% of consumers say they prefer retailers with AR experiences.
Augmented Reality vs. Virtual Reality
Many people use Augmented Reality and Virtual Reality interchangeably thinking that both technological concepts are the same. Though both AR and VR help creates immersive and interactive experiences, both are different in their own niches.
Augmented Reality
Augments the real-world experience of the user
Creates virtual experience by overlaying digital content on top of what the user is already seeing
Detects markers such as barcodes or QR codes to deliver AR animations to specific user locations
Explored best with smartphones
AR SDKs empower mobile apps to detect and capture real-time user environments
Reflects true-to-life conditions and real-life scenarios
Virtual Reality
Creates a fully-immersive virtual environment
Total immersion is accomplished by shutting the user from the real-world
Virtual Reality Modeling Language or VRML experiences delivered via a client-side interface to simulate virtual environments
Explored best with a VR headset
VR SDKs allow users to navigate pre-loaded and cloud-stored streams by using controllers and environment trackers
Virtual representation of real-life conditions
0%
Augmented Reality Boosts Online Shopping Sales Up To 200% - Forbes
Augmented Reality In Retail: Why Is It Picking Up Steam In Today’s Digital Age?
AR will boost your customers’ trust and drive their purchasing confidence.
Real-time product visualizations and virtual trials ensure that retailers are able to deliver products that match their customers’ expectations. AR reduces your marketing costs and increases your customer satisfaction.
AR retail experiences will eliminate the friction between sellers and buyers and maximize the probability of purchasing. When customers receive their orders as expected, it will decrease your product returns.
The rise in ecommerce demands delivering more successful online experiences. Retailers leveraging augmented reality can rest assured that they aren’t left behind in the competition.
Interactive virtual experiences arouse your customers’ curiosity and motivate them to explore your products. AR experiences such as virtual try-on persuade customers to come back and shop for additional products.
AR-enabled shopping experiences collect insightful data on customers’ shopping patterns, buying behavior, interests, and preferences. Retailers can use these insights to run targeted marketing campaigns and develop more personalized products.
The demand for contactless experiences triggered by the COVID-19 pandemic is here to stay. As people are more concerned about their personal hygiene and contamination risks, retailers can employ AR to connect with their customers and keep the show running.
Customers place emphasis on the value they get when buying from you. CX is the key brand differentiator that boosts customer loyalty today. With AR, you can optimize every customer touchpoint to deliver unmatched CX.
AR ecommerce apps can serve as your shop assistants and sales agents that take you through product features and benefits. You don’t have to hire expensive labor for showing the customer around, as AR does the heavy lifting.
0%
71% of consumers say they would shop more often if they used AR.
Fingent’s AR-enabled Applications for Retailers
Be it in-store or ecommerce, Fingent top custom software development company, enables retailers to deliver seamless shopping experiences to their consumers by leveraging technology to the fullest. Our AR retail solutions effectively bridge the gap between consumers and sellers:
1. Advanced In-store Experiences
2. AR Product Visualizer
3. Interactive User Manuals
1. Advanced In-store Experiences
Leveraging AR, we build powerful retail applications that offer shoppers an enriching in-store experience. Some of our top solutions include AR pop-up stalls that drive more foot traffic to physical stores, AR product guidance applications, web-based AR ecommerce apps that don’t require separate downloading, virtual try-ons for jewelers and cloth retailers, and AR visual merchandising to build buzz and brand awareness.
2. AR Product Visualizer
AR offers an excellent opportunity for retail shoppers to personalize their products by adding or removing features according to their tastes. Personalized experiences lead to better and faster purchase decisions. Consumers can view their selections in real-time and on a real scale to narrow down their choices. AR helps them overcome the common retail challenges such as mismatch of color, size, fit, design, material, and quality. For instance, they can choose the right washing machine by examining its features, color, front load or top load, energy usage, and so on.
3. Interactive User Manuals
Virtual technicians and interactive user guides that display operation instructions using AR will simplify complex product installations and configurations. Using a smartphone camera, users can explore the features of an electronic device, a vehicle, or a coffee machine. By superimposing computer-generated displays on top of the user’s view of the product feature, AR will help them understand the product demonstrations and instructions quickly. Users can verify if they are executing each step correctly and follow the simple DIY troubleshooting tips to ensure that the product functions well.
Augmented Reality Reshaping eCommerce!
Bring showroom-like experiences to your customer’s fingertips.
No more restrictions on a wide range of product displays.
Let your customers interact with your products and customize them right from the comforts of their homes.
What more on how you can smartly and seamlessly deploy AR for your eCommerce!
How Fingent Can Help Your Business Build Intuitive Apps With AR
With our expertise around ARKit for iOS Platforms, Spark AR, Lens Studio, Vuforia, Web AR Solutions, and AR Core for Android Platforms we help create powerful user experiences that fetch a competitive edge.
eCommerce
Bring the “Wow” factor to your eCommerce with virtual try-ons, preview placements, AR filters, and more!
Healthcare
We help you deploy AR to improve medical training, pediatric MRI evaluation, venipuncture procedures, dentistry, and more!
Equipment Maintenance
With AR connect faster with your machines to work smarter at reduced costs, and effective time management.
Augmented Reality streamlines retail operations to make shopping easier and convenient for both online and offline buyers. AR replaces physical fitting rooms with virtual try-on solutions and allows consumers to configure products based on their preferences. AR modernizes retail marketing through personalized content delivery and offers contactless purchasing options which will boost online sales.
3D product visualizations and “try-before-you-buy” digital experiences allow retailers to reduce the cost of returns that affect their ROI. Retailers can develop 3D animations and visual simulations to improve consumer awareness and influence buying decisions. AR helps retailers analyze customer behavior, test their product samples, boost brand engagement, and augment sales.
Full-fledged 3D experiences can improve product research and discovery which will result in more sales. Retailers selling automotive, home furniture, consumer electronics, and lifestyle products can drive traction and make unique selling pitches through AR. Studies prove that AR increases the average product (images and videos) viewing time from 30 seconds to eight minutes. Linking purchasing decisions with the shopper’s emotions will eliminate their doubts about the product and increase your sales volume.
According to Snapchat, 76% of consumers believe that AR will play an integral role in future shopping, with 57% of consumers planning to increase their AR usage in post-COVID times. AR improves a retail brand’s discoverability and increases a consumer’s likelihood to purchase after an immersive experience. AR experience educates and motivates customers at multiple points in the shopping journey, thereby influencing their purchasing decisions.
Today, every retailer needs to pursue an omnichannel retail strategy that revolves around customer-centricity. This requires retailers to personalize their offerings in the best way possible. AR can simplify your personalization efforts as it’s a highly user-centric technology that tremendously transforms the way you market and sell. Augmented retail strategy improves both your business’s bottom line and customer experience.
Augmented Reality in Retail: Use Cases & Business Benefits
Try Before You Buy: Creating Interactive Retail Shopping Experiences with AR
Imagine waking up to a record sales conversion on your eCommerce portal! Your customers are 20% more engaged and satisfied with the shopping experience. Your business gains boosted customer trust, brand value, and improved ROI!
Yes, it’s possible with Augmented Reality!
Augmented Reality in Retail is revolutionizing shopping experiences expeditiously! With AR in retail, customers can interact, customize, and engage with products better, so that they make the right purchase decisions. Nike’s Virtual View is one top example of how WebAR in Retail boosts customer engagement and trust!
But of course, it’s only natural to be a little skeptical before investing in any new business technology. That is why we bring you a detailed guide on what is Augmented Reality, and how your Retail and eCommerce firms can smartly deploy and benefit from augmented reality services !
Simply put, Augmented Reality (AR) superimposes digital content and information onto a user’s real-life scenario to enhance their virtual experience of the existing physical environment. The improved version of the physical world is attained by leveraging the capabilities of the computer-generated display, visuals, sound, text, and graphics which augments the user’s real-world experience.
AR will allow you to search things visually by simply pointing out mobile cameras toward objects in real-life surroundings. The Live View feature in Google Maps is a leading example of how AR allows users to visualize their destinations in the real world. Nintendo’s Pokémon Go App and the photo filters on Facebook and Snapchat are some of the popular examples of AR today.
However, AR is not just a gaming or navigational application. Several industries today, including consumer products and retail, are implementing AR to improve their operational and marketing abilities. Leading ecommerce brands, as well as in-store retailers, are highly investing in AR to build and deliver top-notch brand experiences.
By 2024, the number of mobile AR users will reach 1.73 billion.
billion
0
By 2024, the number of mobile AR users will reach 1.73 billion.
Why Is Augmented Reality Important In Retail and eCommerce?
Millennials are the core shoppers today, and they need services at their fingertips! Standing in long queues to grab that limited offer is off the trend! Now shoppers love to book it first online.
With Augmented Reality in Retail, online shopping experiences takes a new turn. Customers get to virtually try on items, customize and interact with the products better so that they make quick and smart purchase decisions. Getting complete satisfaction with online shopping increases brand trust immensely, giving retailers an immediate boost to expedite sales! The more reasons to implement AR in Retail!
0%
40% of consumers say they would pay more for a product that they could customize in AR.
What are the Latest AR Trends in Retail?
Today’s customers value personalization and convenience over pricing and product. Augmented Reality allows brands to develop smart retail experiences that influence their customers’ buying decisions.
AR makes online selling easier and more comfortable by creating virtual simulations for users to interact with a product, just like how they try a fashion outfit in a physical store. Using AR, retail customers can virtually visit their favorite brand stores, try products, and make comparisons, without leaving the comfort of their homes.
Top AR Trends in Retail Today
Improved In-store Experience
Shopping Sizeable Products
WebAR
Try Before You Buy
Experiential Marketing
AR Product Configurators
Improved In-store Experience
Improved In-store Experience
Using AR apps on mobile devices, customers can now quickly access product details, try out varied colors of the desired products, and make purchase decisions faster without actually trying each one out. The popular brand Lacoste gained much traction when they implemented this AR feature to bring their sports shoe colors to life!
Shopping Sizeable Products
Shopping Sizeable Products
Furniture and electronics brands are now highly using AR to improve their point-of-sales by letting their customers view the size, color, and look of the products in their selected space! Here’s a look at how Fingent, using web-based AR and 3D configurator, is making business smarter for retailers.
WebAR
WebAR
Make your website content interactive! Shoppers today dislike skimming through large content to understand product features. With WebAR, retailers can implement top AR features on websites so that customers can view the styles and fittings of clothes and accessories in augmented reality without downloading any further apps. ‘Nike Virtual View’ is one example of this brilliant feature.
Try Before You Buy
Try Before You Buy
Virtual try-ons powered by AR allow customers to try products without physically visiting the stores. Top eyewear and cloth stores are now letting their customers visualize how they look in different products right from home before purchasing them.
Experiential Marketing
Experiential Marketing
AR’s interactive visualization features enable retailers to entice a consumer from product consideration to product purchase through experiential marketing. Top beauty brands are now allowing customers to experience scientifically validated skin assessments and photo-realistic makeup simulations.
AR Product Configurators
AR Product Configurators
Retailers can create interactive product catalogs that display each product in a digital format that customers can explore. Nike’s sneaker configurator employs AR technology that allows customers to personalize their sneakers extensively by browsing product catalogs, is a fascinating example of this trend!
AR will enable retailers to deliver impactful, well-timed, and relevant user experiences that increase customer value, both in physical stores as well as in ecommerce!
Enriching Customer Experiences With Smart Malls Of The Future!
Right from parking to shopping to food, AR is reimagining mall experiences.
Notify your customers on their mobile about your top deals as they walk past your store!
Make mall visits fun for your customers. Add in some AR games to the mix!
Watch more on how your business can leverage AR for a unique and smart mall experience!
Why is AR a Powerful Retail Sales Channel?
By 2025, nearly 75% of the global population and almost all people who use social or communication apps will be frequent AR users. AR adoption will see growth in these four key areas:
But why use AR for retail?
Research shows the top reasons why customers return their products.
AR-integrated ecommerce websites and applications can run on any smartphone allowing customers to contextually experience every product at scale. Immersive product discovery experiences lead to better conversions as retailers can capture shoppers’ attention at the decision-making stage.
Brands that implement AR for Retail Sales will see:
AR offers shoppers innumerable options to interact with consumer products in a more personalized way. Customers aren’t anymore held back by a limited number of product images and videos. With AR, every single online session can be turned into a powerful sales channel.
Capture shoppers’ attention at the decision-making stage | Allow shoppers to personally interact with products | Turn online browsings into powerful sales channels
0%
32% of consumers use AR while shopping!
How Does AR Increase Sales in Retail?
AR use cases in retail are growing in leaps and bounds. Across the B2C, D2C, and B2B realms, AR will bridge the gap between online selling and the customer experience in the following ways.
AR can improve complex warehouse operations by streamlining warehousing management activities such as order allocation and picking, inventory control, material handling, and packaging. Using an interactive 3D warehouse layout, retailers can improve their warehouse planning.
Locate products and process orders faster.
Quickly extract necessary information (order number, trolley number, deposit bin information, passage numbers).
Expedite loading and unloading processes.
Achieve zero-delay deliveries through warehouse optimization.
Increases your sale orders and drives revenue.
Virtual Fitting Rooms
Virtual fitting rooms allow your customers to try on clothing items, jewelry, and other accessories even if they don’t visit your physical store. Even without touching an item, shoppers can see the size, style, and fit of apparel before they buy it. According to Shopify, an omnichannel shopping experience powered by AR nudges online shoppers to spend 10% more.
Superimpose the visuals of your items on live video feeds for your customers.
Create a virtual dressing room using Augmented Reality features.
AR-powered virtual mirrors can save valuable retail space in your brick-and-mortar stores.
Avoid the need to set up separate trial rooms.
Placement Previews
IKEA Place App’s AR feature allows customers to visualize how a new piece of furniture will fit their space. After selecting an item from IKEA’s catalog, the customer can point their mobile camera anywhere in their surroundings to see the furniture’s placement, adjust it from different angles, take photos, and share it with their friends for feedback.
The highly interactive preview experience keeps users motivated throughout the buying journey.
The seamless and fluid experience will encourage customers to return for more purchases.
This automatically boosts customer loyalty and brand recognition.
Guarantees conversion ten times more.
Route Optimization
Not just online and shopping experiences counts to customers. When products are delivered quickly and smartly, there are much more chances for a customer to build their trust in brands. With AR enabling effective navigation capabilities, routes can be optimized for seamless delivery channels.
Develop AR-powered apps that enable the delivery teams to plan their travel smarter.
Plan shortest route options, traffic updates, map views, and more.
Support your delivery partners with additional assistance just from their smartphone cameras, leading them to the right routes.
Ensure no package delivery goes missed or undelivered.
Interactive AR Packaging
AR-enabled interactive packaging offers consumers a highly engaging shopping experience that will boost ecommerce and in-store sales. Customers could scan a QR code on the retailer’s package to understand the latest offers and discounts, new product roll-outs, or read the brand’s story. Jack Daniel Distillery’s smart AR packaging allows users to take a closer look at their whiskey-making process and explore their growth story.
With AR, product packages aren’t throwaway junk anymore.
Encourage users to scan QR codes on food packaging to get exclusive recipes and cooking videos of top chefs.
Use interactive AR techniques to encourage shoppers to recycle packages and share their product experiences with others.
Interactive Business Cards
AR takes your plain business cards to the next level by allowing you to add 3D objects, interactions, animations, and powerful virtual components on top of your physical business cards. When you point your smartphone camera toward the card, you can see an interactive display of your business profile. AR allows you to incorporate numerous features into your V-card such as videos, audio, images, 3D objects, social links, animations, and URLs, besides your contact info and designation.
Stand out from your competitors and provide prospects with instant resources.
Increase curiosity and prompts your clients to access more information about your business.
Immersive and unique experiences in the real world improve your business’s credibility and doubles lead capturing.
Interactive business cards shorten the sales cycle and increase customer appointments and engagement.
Complete Product Information
AR allows superimposing additional product information that your customers may not get easily in physical or online stores. Processing product information is the most significant aspect that influences a customer’s buying decision. Customers want to know if the products they buy will fit their purpose. Top automotive brands such as Mercedes Benz and Hyundai use AR-powered digital car manuals to explain automotive features in a highly interactive way.
Digitally delivering the right information will simplify the product discovery process for the consumer, boosting sales.
Customers can avoid scrolling through large user manuals.
Pointing to a specific feature with mobile cameras will provide the necessary information required to impact the buyer’s decision.
The age of analyzing products via videos and images is gone! Customers now need more! With AR, realtors can bring their products closer to their customers, enabling them to interact with the items meanwhile establishing added brand value and customer trust!
Real-World Cases Of Boosted Customer Experience with AR
AR Taking Cabin Manufacturing To New Heights: Use Case
Complex designs, large customer requests, and inaccurate floor plans often challenge and restrict the operational efficiencies of shed and cabin manufactures. Leading players of the industry are now trying to implement modern approaches at each stage of their process to streamline functions and improve performance. How can AR help in this?
With a customized software solution featuring 3D web configurators
Customers can build and design their own sheds using AR
61% of consumers say they prefer retailers with AR experiences.
Augmented Reality vs. Virtual Reality
Many people use Augmented Reality and Virtual Reality interchangeably thinking that both technological concepts are the same. Though both AR and VR help creates immersive and interactive experiences, both are different in their own niches.
Augmented Reality
Augments the real-world experience of the user
Creates virtual experience by overlaying digital content on top of what the user is already seeing
Detects markers such as barcodes or QR codes to deliver AR animations to specific user locations
Explored best with smartphones
AR SDKs empower mobile apps to detect and capture real-time user environments
Reflects true-to-life conditions and real-life scenarios
Virtual Reality
Creates a fully-immersive virtual environment
Total immersion is accomplished by shutting the user from the real-world
Virtual Reality Modeling Language or VRML experiences delivered via a client-side interface to simulate virtual environments
Explored best with a VR headset
VR SDKs allow users to navigate pre-loaded and cloud-stored streams by using controllers and environment trackers
Virtual representation of real-life conditions
0%
Augmented Reality Boosts Online Shopping Sales Up To 200% - Forbes
Augmented Reality In Retail: Why Is It Picking Up Steam In Today’s Digital Age?
AR will boost your customers’ trust and drive their purchasing confidence.
Real-time product visualizations and virtual trials ensure that retailers are able to deliver products that match their customers’ expectations. AR reduces your marketing costs and increases your customer satisfaction.
AR retail experiences will eliminate the friction between sellers and buyers and maximize the probability of purchasing. When customers receive their orders as expected, it will decrease your product returns.
The rise in ecommerce demands delivering more successful online experiences. Retailers leveraging augmented reality can rest assured that they aren’t left behind in the competition.
Interactive virtual experiences arouse your customers’ curiosity and motivate them to explore your products. AR experiences such as virtual try-on persuade customers to come back and shop for additional products.
AR-enabled shopping experiences collect insightful data on customers’ shopping patterns, buying behavior, interests, and preferences. Retailers can use these insights to run targeted marketing campaigns and develop more personalized products.
The demand for contactless experiences triggered by the COVID-19 pandemic is here to stay. As people are more concerned about their personal hygiene and contamination risks, retailers can employ AR to connect with their customers and keep the show running.
Customers place emphasis on the value they get when buying from you. CX is the key brand differentiator that boosts customer loyalty today. With AR, you can optimize every customer touchpoint to deliver unmatched CX.
AR ecommerce apps can serve as your shop assistants and sales agents that take you through product features and benefits. You don’t have to hire expensive labor for showing the customer around, as AR does the heavy lifting.
0%
71% of consumers say they would shop more often if they used AR.
Fingent’s AR-enabled Applications for Retailers
Be it in-store or ecommerce, Fingent top custom software development company, enables retailers to deliver seamless shopping experiences to their consumers by leveraging technology to the fullest. Our AR retail solutions effectively bridge the gap between consumers and sellers:
1. Advanced In-store Experiences
2. AR Product Visualizer
3. Interactive User Manuals
1. Advanced In-store Experiences
Leveraging AR, we build powerful retail applications that offer shoppers an enriching in-store experience. Some of our top solutions include AR pop-up stalls that drive more foot traffic to physical stores, AR product guidance applications, web-based AR ecommerce apps that don’t require separate downloading, virtual try-ons for jewelers and cloth retailers, and AR visual merchandising to build buzz and brand awareness.
2. AR Product Visualizer
AR offers an excellent opportunity for retail shoppers to personalize their products by adding or removing features according to their tastes. Personalized experiences lead to better and faster purchase decisions. Consumers can view their selections in real-time and on a real scale to narrow down their choices. AR helps them overcome the common retail challenges such as mismatch of color, size, fit, design, material, and quality. For instance, they can choose the right washing machine by examining its features, color, front load or top load, energy usage, and so on.
3. Interactive User Manuals
Virtual technicians and interactive user guides that display operation instructions using AR will simplify complex product installations and configurations. Using a smartphone camera, users can explore the features of an electronic device, a vehicle, or a coffee machine. By superimposing computer-generated displays on top of the user’s view of the product feature, AR will help them understand the product demonstrations and instructions quickly. Users can verify if they are executing each step correctly and follow the simple DIY troubleshooting tips to ensure that the product functions well.
Augmented Reality Reshaping eCommerce!
Bring showroom-like experiences to your customer’s fingertips.
No more restrictions on a wide range of product displays.
Let your customers interact with your products and customize them right from the comforts of their homes.
What more on how you can smartly and seamlessly deploy AR for your eCommerce!
How Fingent Can Help Your Business Build Intuitive Apps With AR
With our expertise around ARKit for iOS Platforms, Spark AR, Lens Studio, Vuforia, Web AR Solutions, and AR Core for Android Platforms we help create powerful user experiences that fetch a competitive edge.
eCommerce
Bring the “Wow” factor to your eCommerce with virtual try-ons, preview placements, AR filters, and more!
Healthcare
We help you deploy AR to improve medical training, pediatric MRI evaluation, venipuncture procedures, dentistry, and more!
Equipment Maintenance
With AR connect faster with your machines to work smarter at reduced costs, and effective time management.
Augmented Reality streamlines retail operations to make shopping easier and convenient for both online and offline buyers. AR replaces physical fitting rooms with virtual try-on solutions and allows consumers to configure products based on their preferences. AR modernizes retail marketing through personalized content delivery and offers contactless purchasing options which will boost online sales.
3D product visualizations and “try-before-you-buy” digital experiences allow retailers to reduce the cost of returns that affect their ROI. Retailers can develop 3D animations and visual simulations to improve consumer awareness and influence buying decisions. AR helps retailers analyze customer behavior, test their product samples, boost brand engagement, and augment sales.
Full-fledged 3D experiences can improve product research and discovery which will result in more sales. Retailers selling automotive, home furniture, consumer electronics, and lifestyle products can drive traction and make unique selling pitches through AR. Studies prove that AR increases the average product (images and videos) viewing time from 30 seconds to eight minutes. Linking purchasing decisions with the shopper’s emotions will eliminate their doubts about the product and increase your sales volume.
According to Snapchat, 76% of consumers believe that AR will play an integral role in future shopping, with 57% of consumers planning to increase their AR usage in post-COVID times. AR improves a retail brand’s discoverability and increases a consumer’s likelihood to purchase after an immersive experience. AR experience educates and motivates customers at multiple points in the shopping journey, thereby influencing their purchasing decisions.
Today, every retailer needs to pursue an omnichannel retail strategy that revolves around customer-centricity. This requires retailers to personalize their offerings in the best way possible. AR can simplify your personalization efforts as it’s a highly user-centric technology that tremendously transforms the way you market and sell. Augmented retail strategy improves both your business’s bottom line and customer experience.
Today we live in a world where machines possess an extraordinary ability to learn, reason, and make decisions, much like the human mind. This remarkable realm of technology known as Artificial Intelligence is not merely a product of science fiction or futuristic imagination. It has become an awe-inspiring reality that is transforming the landscape of countless industries.
But that’s just the tip of the AI iceberg.
In mobile development, AI can transform your customer’s device into a personal shopping assistant, a language guru, or a creative photographer all in the blink of an eye.
It unlocks a realm of possibilities for your customers, from personalized virtual assistants that organize their life, to fitness apps that act as their personal trainers, to healthcare apps that monitor their well-being.
But how do we understand the concept of AI in mobile apps?
Unraveling Artificial Intelligence in Mobile Apps
Simply put, AI is like the brain behind the scenes, making your apps smarter and more interactive.
One of AI’s superpowers is Machine Learning (ML). It’s like a super adaptable brain that learns from data and experiences. Machine learning algorithms analyze massive amounts of information to get better at tasks. They can recognize patterns, make predictions, and even understand your preferences.
Another clever component is Natural Language Processing (NLP). It’s like an AI language translator that allows you can talk to your app, ask questions, and it magically understands and responds. NLP allows your AI sidekick to grasp the meaning behind your words, making conversations with your app feel more human-like.
From Mundane to Marvelous – Benefits of AI In Mobile Apps
Weaving the powers of AI into your mobile apps can enhance user experience. How? Like a brilliant and intuitive companion, AI-powered mobile apps can provide personalized recommendations. AI algorithms analyze user behavior, learn their tastes, and curate a world of suggestions.
Plus, it learns and grows with them. The more your customers use your apps, the smarter those apps become, tailoring their suggestions to your customer’s ever-changing whims and fancies and predicting their move, and effortlessly serving up what they need.
AI brings a layer of intelligence to your apps that takes them to the next level. Here are some key applications that this has made possible:
1. Voice Assistants and Natural Language Processing
40% of mobile users use voice search at least once a day. – Comptia.
Natural Language Processing (NLP) enables the integration of voice assistants like Siri, Google Assistant, and Alexa into mobile apps. No matter how they phrase it, NLP enables your app to decipher the meaning and context of their spoken words.
It is capable of unraveling the intricacies of slang, deciphering accents, and even understanding complex sentences with multiple layers of meaning. It’s like having a language expert at your beck and call. But it doesn’t end there. NLP allows voice assistants to learn from every interaction, becoming more intelligent over time.
2. Personalized Recommendations
AI algorithms can analyze user data to provide personalized recommendations in mobile apps by utilizing machine learning techniques:
Data Collection: Mobile apps collect user data through various means, such as user registrations, app usage tracking, explicit ratings, and implicit signals like clicks, views, and interactions.
User Profiling: Such data is used to create user profiles that capture individual preferences, interests, and behaviors.
Pattern Recognition: AI algorithms can identify similarities based on factors like item attributes, past behavior, and user demographics.
Recommendation Generation: Based on the identified patterns, the algorithms generate personalized recommendations. For example, in a music app, the algorithm might suggest songs or artists similar to the user’s previous listening habits or recommend popular tracks among users with similar tastes.
The benefits of personalized recommendations for user engagement and satisfaction are significant:
Enhanced User Experience: Users are more likely to discover new content they enjoy and spend more time using the app.
Improved Discovery: Personalized recommendations help users explore new music genres, discover new movies or shows, or find products that suit their tastes, leading to greater satisfaction.
Time and Effort Saving: With personalized recommendations, users can find relevant content more quickly and easily.
Increased User Retention: When users receive preferred recommendations, they are more likely to remain engaged with the app.
Business Benefits: Personalized recommendations result in improved conversion rates and increased customer loyalty.
3. Image and Video Recognition Tasks
AI plays a crucial role in mobile apps across industries, including e-commerce, social media, entertainment, gaming, and more. For example:
Facial Recognition: This technology is widely used in mobile apps for various purposes, such as authentication, photo tagging, and personalization.
Object Detection: With AI algorithms, mobile apps leverage object detection for a range of purposes, such as visual search and safety features.
Augmented Reality (AR) Experiences: AI algorithms are employed in mobile apps to enable applications like virtual try-on for shopping, gaming, and navigation.
The integration of AI-powered chatbots in mobile apps revolutionizes customer support and interaction by enabling efficient and automated communication with users. Using AI algorithms, chatbots recognize the intent behind user queries and quickly search and retrieve relevant information to address user queries effectively.
Success Stories
Mobile apps have been able to enhance user satisfaction, drive revenue growth, and achieve operational efficiency, resulting in their success in the mobile app market. Here are some examples:
1. Instagram
Instagram, one of the “big three” social media platforms, utilizes AI algorithms to provide personalized content recommendations in the Explore tab. This greatly improves user engagement by helping users discover relevant posts and accounts. AI is also used for content moderation, and identifying and filtering out inappropriate or spammy content, thus creating a safer user environment.
Impact: AI integration in Instagram has contributed to increased user engagement by facilitating content discovery and improving user safety by detecting and removing harmful content. Today it is 4th most used social media platform and 5th most visited website.
2. Uber
Uber, a ride-hailing platform, employs AI algorithms to optimize its dynamic pricing system. Machine learning models analyze supply and demand patterns, traffic conditions, and historical data to determine surge pricing, ensuring efficient allocation of drivers and meeting high-demand periods.
Impact: AI integration in Uber enables efficient pricing strategies, ensuring the availability of drivers during peak demand and generating increased revenue for the company.
In 2022, Uber experienced substantial growth with a revenue of $31.8 billion, marking an 82% increase from the previous year. Furthermore, the number of completed trips also saw an increase, with Uber drivers recording 7.6 billion trips, exceeding the previous peak of 6.9 billion trips in 2019.
3. Amazon
Amazon, a leading e-commerce platform, extensively uses AI across its mobile app for personalized product recommendations, dynamic pricing, inventory management, and fraud detection.
Impact: AI integration in the Amazon app has led to increased user engagement by providing relevant product suggestions, improved customer satisfaction through personalized experiences, optimized pricing strategies, and enhanced operational efficiency.
In Amazon, it was observed that there is a 42% likelihood of a customer proceeding to a prospective product purchase. On the other hand, Walmart and Etsy have recorded figures of 16% and 13% respectively.
Amazon’s Alexa has taken over the world’s smart speaker industry, by securing an impressive 26.4% market share.
Emerging Trends in AI For Mobile Apps
Emerging trends in AI for mobile apps are shaping the future of mobile app development. Here are two key trends:
1. Edge Computing: Edge computing involves processing data locally on the device or in nearby edge servers, reducing the reliance on cloud computing. This trend enables AI-powered mobile apps to perform complex tasks and analysis directly on the device, leading to faster response times, enhanced privacy, and reduced dependency on internet connectivity.
Implications: The increasing adoption of edge computing enables apps to respond quickly to user inputs, process sensor data in real-time, and provide immediate feedback, leading to faster and more seamless experiences.
2. Federated Learning: Federated learning allows AI models to be trained collaboratively on decentralized data from multiple devices without transferring sensitive user data to the cloud. Each device performs local model training, and only model updates are exchanged, ensuring privacy and data security.
Implications: Future advancements will likely include greater transparency, explainability, and fairness in AI algorithms to ensure user trust and mitigate potential biases or discriminatory outcomes.
In this era of technological revolution, artificial intelligence stands as a beacon of innovation and possibility. AI integration in mobile apps offers compelling benefits such as personalized experiences, improved user engagement, increased efficiency, advanced functionalities, data-driven decision-making, competitive advantage, and future-proofing.
These reasons make AI integration a strategic choice for app developers looking to deliver exceptional user experiences and drive the success of their mobile app projects.
By partnering with Fingent, you can leverage our expertise in AI and mobile app development to unlock the transformative potential of AI in your app projects. From custom travel apps to apps using AI enabled chatbots and virtual assistants, Fingent has created unique solutions for clients across the globe. Our commitment to delivering tailored solutions, adherence to data privacy, and end-to-end services make us an ideal choice for AI mobile app development.
Tony believes in building technology around processes, rather than building processes around technology. He specializes in custom software development, especially in analyzing processes, refining it and then building technology around it.He works with clients on a daily basis to understand and analyze their operational structure, discover (and not invent) key improvement areas and come up with technology solutions to deliver an efficient process.