How AI is Redefining the Future of Customer Service

Customer Service - AI

Artificial Intelligence (AI) is the simulation of human intelligence processes with the aid of machines. These machines primarily include computer systems and tools that carry out learning, problem-solving, reasoning and perception. Customer service is one area where AI tools and technology can be used efficiently. As per a recent study, it is estimated that nearly …

Photo-Blog: Top 5 Field Service Power Metrics

In Field Service industry, where the technicians are face to face with customers everyday, good operational efficiency, productive staff, and effective resource management are all interconnected and are important aspects of the business. Businesses should carefully measure all these areas that indicate the health of their field service. Data and analytics thus recorded, needs to be evaluated to drive more informed business …

Is Your Business Ready for the Next Generation of Customer Service?

It has been proven, way back in 2011, that in field service, almost 89% of your customers are most likely to stop buying from you and go after one of your competitors, if you don’t take service to your customers seriously enough! That’s right! The risk is pretty high! But not if you know what …