SAP Ariba Optimization for a Leading Healthcare Sector
Challenges:
SAP S/4HANA integration issues that limited reach to the supplier network. Data silos, annual tracking, and reporting affected operational efficiency.
Industry
Healthcare
Solutions:
SAP Ariba Optimization
Results:
Enhanced system controls & compliance, clearly defined SOD’s, automated management approval workflows, and wider supplier collaboration.
Location:
Saudi Arabia
About the Client
Johns Hopkins Aramco Healthcare (JHAH) is a premier healthcare provider in the Kingdom of Saudi Arabia. The organization is dedicated to serving the Saudi Aramco employees and their dependents with high-quality, patient-centered care.
In order to maintain operational excellence, the client wanted to modernize their supplier lifecycle and performance management using advanced technologies. However, they were encountering SAP Ariba implementation and S/4HANA integration issues.
Case Overview
Fingent implemented a tested and proven solution framework to address the client's challenges. The engagement began with a comprehensive assessment of the current systems in use, followed by clearly defined milestones and governance protocols.
The project was initiated with a strong foundation of stakeholder alignment. This was facilitated through the establishment of robust project governance structures and a detailed RACI matrix outlining roles and responsibilities.
CHALLENGES
Roadblocks Faced in the Existing System
SAP Ariba–S/4HANA integration issues
Offline communication and data silos
Limited reach to the supplier network
Manual tracking and reporting
Low adoption of SAP Ariba
SOLUTION
Fingent’s Approach - SAP Ariba Optimization
Fingent implemented structured change management and communication strategies to drive organizational buy-in and support user adoption. This included regular engagement with key stakeholders and communication of project benefits.
Training plans were designed to demystify SAP Ariba’s capabilities
clearly document AS-IS and TO-BE process models
Developed comprehensive training manuals and documentation
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SOLUTION BENEFITS
Making an Impact on Client Success
The seamless integration with SAP S/4HANA brought end-to-end transparency and real-time data flow across the organization. Collaboration with suppliers was significantly enhanced via the Ariba Business Network, while automated dashboards and reports delivered real-time insights to support faster, data-driven decisions.
Clearly defined SOD’s, and automated management.
Wider supplier collaboration through Ariba Business Network
Single source of information enabling friction-free audits
Automated analytical reports & dashboards to provide real-time insights
